Victor Gallery Hotel & Spa - Victor Group
Location: 95 Hang Gai Streets, Old Quarter, 93-95B 11, Hanoi, 100000, Hanoi, VN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa & Amenities
Indulge in massages at the onsite spa and enjoy complimentary wireless internet access. Benefit from concierge services and babysitting facilities.
Dining Delights
Savor meals at Victor Family Restaurant or grab a coffee at the cafe. Unwind with a drink at the bar/lounge or attend the complimentary guest reception.
Comfort & Convenience
Relax in air-conditioned rooms with modern amenities. Enjoy Egyptian cotton sheets, designer toiletries, and entertainment options. Benefit from a business center, car services, and airport transportation.
Plan your stay at Hanoi Victor Gallery Hotel & Spa for an unforgettable experience and easy access to nearby attractions.
Important Information
- This property caters to LGBTQ+ guests.
- Couples wishing to share a room must provide proof of marriage.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- A car is required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Full-service spa
- Proposal/romance packages available
- Fireplace in lobby
- Books
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Free airport transportation
- Gift shops or newsstand
- Shopping on site
- Fireplace in lobby
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Limo or town car service available
- Full-service spa
- Tours/ticket assistance
- Free reception
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Free buffet breakfast
- Train station drop-off (surcharge)
- Books
- Shared microwave
- Shared refrigerator
- Couples/private dining
- Art gallery on site
- Proposal/romance packages available
- Eco-friendly toiletries
- LED light bulbs
- Bus station shuttle (surcharge)
- Tea service
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
Rooms Available
-
Premium Double or Twin Room, City View
1 Queen Bed OR 2 Large Twin Beds
269-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
Panoramic Room, 1 King Bed, Balcony, City View
1 King Bed
484-sq-foot soundproofed room, balcony with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- No rollaway/extra beds
- No cribs (infant beds)
- Smoking
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
Honeymoon Room, 1 King Bed, Bathtub, City View
1 King Bed
320-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
Family Room, Connecting Rooms, City View
1 Queen Bed and 2 Large Twin Beds
484-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
Victor suite room with Balcony
1 King Bed
391-sq-foot soundproofed room, balcony with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) available
Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Hydromassage showerhead
- Smoking
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
King double room with city view
1 King Bed
301-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
-
Classic Double or Twin Room (Internal window)
1 Queen Bed OR 2 Twin Beds
237 sq feet
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, Egyptian cotton linens, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Champagne service
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laundry detergent
- Eco-friendly cleaning products
- LED light bulbs
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
- Printer
- Energy-saving switches
Guest Reviews
- Lilia (10/5): - Staff is very professional and caring. Special thanks to their chef the food was DELICIOUS!!! We were celebrating my daughter's B day and their staff (Please excuse me, I am probably not spelling it correctly) Vivian had made a Happy B day arrangement for the room and a beautiful plate of fresh fruit! Certainly recommend!!! 10/10!!!
- Jaya (10/5): - This hotel is PERFECT for your trip to Hanoi! Me and my wife couldn't be happier! It's perfectly located and it walking distance so pretty much anywhere you want to go! The rooms were clean and comfortable and the staff was beyond amazing. We even got to see and participate in a staffs birthday celebrations which made us feel like we were apart of their family! Breakfast is amazing as well. We also have to give Vivian a bug shout out. She really went above and beyond to make our stay amazing. It was raining hard one day where we had to cancel our Holong Bay day cruise. She took care of it for us without even asking! 11/10 experience!! Highly recommend!
- Juhee (10/5): - Great hospitality and value! Staffs are very nice and helpful when you ask tips and info about getting around the town.
- Jaxs (10/5): - Fabulous staff and great service. Accommodation just what we needed
- Dan (10/5): - This is a top notch hotel with staff that was like family. I highly recommend this hotel. Vivian was great, she helped with all our travel arrangements, it made getting around Hanoi easy.
- Sang Woo (4/5): - This hotel is NOT a five-star hotel, max three stars, which does not correspond to the pictures or the listing category on Hotels.com. Good location in Hanoi close to most things and nice staff but unfortunately the hotel is not in good condition, terrible hair dryer, rooftop bars are in another building, no bathtub, no room service.
- Patrick (10/5): - I absolutely loved the staff at this property they made me feel very special on my birthday! I will be back
- Muzammil (10/5): Best customer service ever! - With heartfelt thanks to the amazing Vivian, Ryan and the rest of the team for delivering service worthy of a five-star hotel. Their local recommendations were excellent, their humour and warmth was genuine and constant, and nothing was ever too much trouble. A pay rise is definitely in order! Add to that a fantastic location by Hoan Kiem Lake, lots of good food & coffee nearby, and I can’t recommend Victor Gallery highly enough. I’ll definitely be back!
- Tetiwe (10/5): - Lovely property close to subway. Lots of dining options nearby. Very professional and friendly staff. We enjoyed our stay and will come back again
- Shozo (2/5): - They do their best to get a better customer review
- Muzammil (10/5): Wow - great service from Vivian and Ryan! - A really nice place to stay in central Hanoi. Vivian and Ryan provide first class service - and maybe should get a pay rise! Some great local recommendations for coffee too.
- Soo (10/5): - Staff is fantastic. Especially Vivien and Henry were so helpful with sorting out our difficulties and confusion with some tour and service providers. Excellent recommendations for places to eat as well. A big shout out to both of them.
- Adrianne (10/5): - Staff are AMAZING - so accommodating and so so so friendly! They also offer an airport shuttle so very convenient as well. Would recommend this place to everyone!
- Ciara (10/5): Great location (but no gym) - Lovely place to explore Hanoi from! Vivian and her team were consistently so friendly and helpful and really made our stay special. Would recommend to anyone looking to stay in the Old Quarter. Just note that there is no gym at this hotel despite there being a picture of one in the hotels.com listing.
- Deneisha (4/5): - This property didnot look the pictures. It was not worth 100 USD for the night. Should not be apart of the VIP list. This property should be a 3 star at minimum. The front desk staff was very nice and helpful
- Myscha (10/5): - The staff here are the absolute BEST, without a doubt. Vivian and Ryan at the front desk are absolute sweethearts, and I truly hope I get to see them the next time I come back to Hanoi. Phương Anh went above and beyond to ensure my breakfasts were always great. They absolutely made my stay here worth it. The room was very clean, though trying to turn off all of the lights was certainly a mission, and there was no hot water on day 1, however this was a one-time issue. Other than that, my stay here was one of the best out of my entire 2 months of traveling!
- Jennifer (6/5): - Sorry but I can’t lie on this review as I rely on them for my bookings. The positive: the staff are great. The negatives: this hotel needs a refurbishment. I’ll stop at that.
- Hannah (10/5): - Room leaked when it rained and side of shower didn't drain properly
- Verified traveler (8/5): - Good location for one or two nights .. Nothing special
- maria (4/5): - Not as pictured
- Nhan (10/5): - Staff went extra miles to assisted us on things to make our stay as comfortable as possible. Wonderful services. Thank you very much
- Chuan Chi (10/5): - Amazing place to stay. Really close to the old town area. The hotel is clean and comfortable. The staff are really kind. Especially thanks to Vivian, she shows me the way to train street, really helpful!
- Margherita (10/5): - I had an amazing stay at this hotel. The staff were exceptional and went above and beyond to make sure I had everything I needed. The receptionist Vivian, was absolutely wonderful! Highly recommend this hotel in you’re in Hanoi. Great location as well, everything at a walking distance
- Dawna (6/5): - Not much around the property. It would be nice if there was a store, park, or a walking trail for the guests to enjoy. You will always need an Uber/lyft to leave or return to property (shuttle is available, when it’s available).
- William (8/5): - Overall a very nice hotel
- gregory (10/5): - Very nice
- ashley (10/5): - Short stay with excellent service, good location and good breakfast.
- Jon (10/5): - The staff was exceptional, especially Vivian who took very good care of us.
- brandon (10/5): - Upon arrival at Victor Gallery hotel & spa, we booked Ha Long Bay 2 day 1 night tour + Sapa 3 day 2 - night tour was good promotion and excellent service. The Ha Long Bay cruise offered breathtaking views, while the Sapa tour featured stunning landscapes and local culture. Both experiences were well-organized, making our trip memorable and enjoyable. The hotel’s hospitality added to the overall satisfaction of our journey. The rooms were comfortable and clean, providing a perfect retreat after full days of sightseeing. We particularly appreciated the helpful staff who went above and beyond to assist with our needs. Overall, Victor Gallery Hotel & Spa exceeded our expectations.
- Calvin (10/5): - All of the staff is very nice, including Vivian and the Door people and the breakfast people.
- Tuan Minh (10/5): - Super location at the center of the old quarter, great conditions, delicious breakfasts and super friendly staffs. Highly recommended!
- brenda (10/5): - Excellent short trip with excellent tour service, excellent staff, excellent room.
- Yevgrafovich (10/5): - Exceptional hotel with friendly staff, excellent tour, good location and beautiful room.
- freya (10/5): - Our room was clean, nice decoration, and the bed was incredibly comfortable. The staff were friendly and attentive, making our stay even more enjoyable. We also appreciated the quiet atmosphere, which helped us relax after a busy day of sightseeing. Overall, a great experience worth recommending.
- Rebecca (10/5): - Wonderful room, very friendly staff, good location
- robert (10/5): - Victor gallery hotel & spa is One of Top best hotel in Hanoi city Known for its elegant design, exceptional service, and luxurious amenities, Victor Gallery Hotel & Spa offers a memorable stay for both business and leisure travelers in Hanoi. Its central location provides easy access to popular attractions and vibrant city life. Our room was spacious and tastefully decorated, featuring modern comforts and stunning views of the city skyline. The spa offers rejuvenating treatments, making it a perfect retreat after a day of exploring Hanoi's rich culture and history.
- Rowena (10/5): - Amazing staff, specially the Manager (Vivian) very accommodating and helpful.
- Carol (10/5): - Top luxury 4 star hotel with beautiful room, excellent tour, wonderful service and perfect location. We loved Victor Gallery hotel & spa.
- Mark (10/5): - Professional staff, great location, charming room and great buffet breakfast too.
- Chris (10/5): - Very good service
- Dieter (10/5): - Our room was large, clean and well-lit, with a cozy bed by the window that offered a stunning view of the city. The quiet atmosphere made it the perfect place to relax after a long day. We're highly recommending.
- Quintin (10/5): - Exceptional hotel and service
- Thimira (10/5): - Convenient location and a great place to explore the Old Quarter. Good room and great staff who were polite and very helpful. Vivian was kind enough to sort out a taxi for us to Ninh Binh as well. Highly recommend the Hotel and especially the staff.
- Ha (10/5): Girls trip to Ha Noi - Great location in old quarter. Very convenient to everything! Pretty centrally located to the tourist spots. Rooms are roomy and clean with water bottles replenished everyday. Buffet has just enough coffee with good coffee and yummy pho. And their rooftop gives a nice view of the old quarter at night. And the staff, especially Vivian was very helpful with where we wanted to go and booking excursions at prices within our budget. And her English is spoken like American English! Thank you so much for everything Vivian and assisting our female group of 8 a memorable girls trip!
- Alfonso (10/5): - Beautiful staff, beautiful room, perfect location and excellent tour service.
- Pansy (10/5): - Wonderful hotel with exceptional service, wonderful room, excellent tour.
- Thanh (10/5): - Elegance staff, large – clean beautiful room with street view, perfect location and good promotion for tour service.
- Nathaniel (10/5): - We loved the Victor Gallery hotel & spa so much. Upon arrival, Mrs. Vivian booked a luxury package tour as Ninh Binh 1 day trip + ha long bay 2 day 1 - night trip + Sapa 3 day 2 - night trip was a good promotion and excellent information was provided. The hotel staff were exceptionally friendly and attentive, making our entire stay comfortable and memorable. Each destination on the tour was breathtaking, with well-organized itineraries that allowed us to fully experience the local culture and the natural beauty. The meals included in the package were delightful, showcasing authentic regional flavors that complemented our adventure perfectly. We highly recommend this hotel and tour package for anyone looking to explore Vietnam with comfort and style.
- LOC (10/5): - It’s in prime Old Quarter location walkable to Hoàng Kiếm lake, night market and other attractions. Friendly, helpful, caring staffs. Good breakfast. We were back to stay there after our Ninh Bình trip.
- Bang (10/5): - Top luxury boutique hotel with exceptional service, wonderful staff, beautiful room, perfect location and great breakfast.
- coelho (10/5): - Excellent tour service with beautiful staff, good location and wonderful room.
- mauricio (10/5): - I had a very short trip to Hanoi's old quarter and we stayed only 1 night at Victor Gallery Hotel. It was charming and conveniently located, perfect for exploring the bustling streets and vibrant markets of the Old Quarter. Despite the short stay, we managed to enjoy some delicious street food and take in the historic sights nearby. We also visited Hoan Kiem Lake, which was peaceful and a great place for a morning walk. Though brief, the trip left us eager to explore more of Hanoi’s rich culture and history in the future.
- Alex (10/5): - Very professional staff, large – clean room and great breakfast too.
- Esther (10/5): - Very good service, large room, perfect location too.
- Julian (10/5): - Great
- hillhij (10/5): - Brilliant staff, good location, good breakfast and beautiful room
- Kathrine Czarina (10/5): - Right in the heart of old qurt
- dyerdy (10/5): - Beautiful hotel with exceptional service, nice room, good massage service and great location too.
- Horacio (10/5): - Good hotel
- demore (10/5): - 아주 친절한 직원들, 좋은 위치, 훌륭한 투어
- Jerry (10/5): - Wonderful hotel with professional staff and large room.
- Cyndi (10/5): - Wonderful hotel with professional staff and large room.
- Simon (10/5): - Great place to stay . Staff very helpful and breakfast is owesome.
- Oneida (10/5): - We booked only 1 night at Victor Gallery hotel & spa and upon arrival, we booked ninh binh 1 day tour + ha long bay 2 days 1 night tour with their staff were excellent and good promotion, arranging everything smoothly. The rooms were clean and comfortable, providing a great rest before our tours. We particularly enjoyed the spa facilities, which helped us unwind after a long day of travel. Overall, a very pleasant experience.
- margarita (10/5): - Victor gallery hotel is one of the best hotels in Vietnam, We stayed there. The staff were incredibly friendly and attentive, making our stay even more enjoyable. The rooms were spacious, clean, and had breathtaking views. Highly recommended for anyone visiting Vietnam. The complimentary breakfast was delicious, offering a variety of local and international dishes. Conveniently located near major attractions, it made exploring the city effortless. We look forward to our next visit.
- Vincent (10/5): - Our classic double room internal window was clean, nice, good value and provided a comfortable stay. The hotel staff were friendly and attentive, making the experience even better. Definitely recommended for travelers seeking a budget-friendly option without sacrificing quality. Additionally, its convenient location made exploring the city hassle-free. Free Wi-Fi and breakfast added great value to the overall stay, making it a perfect choice for both business and leisure travelers.
- Judith (10/5): - Upon arrival, we booked our package tour as Ha long bay 2 day 1 night tour + sapa 3 day 2 night tour + Hoalu - tamcoc 1 day tour with hotel staff and were impressed by the seamless coordination. Each guide was knowledgeable and friendly, making our experience memorable. The accommodation was comfortable, and transportation was punctual, allowing us to fully enjoy the stunning landscapes and cultural sites throughout the trip. We had a free upgrade to King room city view was beautiful, large room and modern amenities made our stay even more enjoyable. The meals provided were delicious and authentic, giving us a true taste of local cuisine. Overall, the trip was a perfect blend of adventure and relaxation. We highly recommend this package to anyone visiting Vietnam.
- henry (10/5): - We were very surprised by Victor Gallery hotel service. The staff was attentive, friendly, and made our stay comfortable. The rooms were clean and well-maintained, and the amenities exceeded our expectations. We would definitely recommend Victor Gallery Hotel to anyone visiting the area. The location was also perfect, close to popular attractions and dining options, making it easy to explore the city. We look forward to staying here again on our next trip. Overall, a fantastic experience that truly exceeded our expectations. Additionally, the hotel's dining options were delightful, offering a variety of delicious meals that catered to all tastes. The cozy ambiance made each meal enjoyable. We truly felt valued as guests, making our stay memorable in every way. Highly recommended for a perfect getaway!
- Nancy (10/5): - Victor gallery hotel & spa has a very good location and offers easy access to popular attractions, restaurants, and public transport. The staff is friendly and helpful, making the stay comfortable and convenient for travelers. Additionally, our room was clean and well maintained, providing a pleasant atmosphere for relaxation. We appreciated the complimentary breakfast, which offered a nice variety of options to start the day. Overall, this hotel exceeded our expectations and we would definitely consider staying here again.
- isabella (10/5): - We had a good time at Victor Gallery hotel & spa. The rooms were cozy and the staff incredibly friendly. We enjoyed relaxing spa treatments and delicious meals. I can't wait to visit again. The location was perfect, allowing us to explore local attractions easily. Every moment felt special, thanks to the attentive service and peaceful ambiance. I highly recommend Victor Gallery for a rejuvenating getaway. I am look forward to making more memories here soon. The attention to detail truly made our stay exceptional. We appreciated the thoughtful amenities and the peaceful garden area, perfect for morning coffee. Whether for relaxation or adventure, Victor Gallery Hotel & Spa is an excellent choice. Highly recommended for anyone seeking a memorable escape.
- Anthony (10/5): - We loved Victor Gallery hotel & spa The location was perfect, and the staff made us feel truly welcome. The spa treatments were relaxing, and our rooms were clean and stylish. We can't wait to return on our next trip! The dining options also exceeded our expectations, with fresh, flavorful dishes that catered to all tastes. Overall, Victor Gallery hotel & spa offers a perfect blend of comfort and luxury for an unforgettable stay. Highly recommended for anyone visiting the area.
- William (10/5): - We had a free upgrade to a premium city view room that had a nice view. The staff was friendly and attentive, making our stay even more enjoyable. Breakfast had a good variety, and the location was perfect for exploring the city. We booked ninh binh tour. It was good and cheap. The hotel’s cleanliness and comfortable beds made it easy to relax after long days of sightseeing. Overall, a great value for the price and highly recommended for travelers looking to experience the city with convenience and comfort. The hotel also offered helpful local tips, making our excursions smoother. We definitely plan to return on our next visit.
- Mark (10/5): - Our room was large, very clean and well-lit, with big windows offering a stunning view of the city. The comfortable bed and thoughtful amenities made our stay truly enjoyable. The hotel staff were friendly and attentive, always ready to assist with any requests. The breakfast served each morning was delicious, featuring a variety of fresh options that energized us for the day ahead. Overall, an excellent experience we would gladly repeat. The hotel's convenient location allowed us to explore nearby attractions easily, making our trip all the more memorable. We left feeling refreshed and grateful for such a wonderful stay.
- lorenzo (10/5): - We stayed only one night at Victor Gallery hotel & spa, but it left a lasting impression. The staff were friendly, the rooms clean and comfortable, and the spa services perfect for relaxing after a long day of travel. Overall, it was a pleasant experience that I would recommend to others seeking a brief yet enjoyable stay. The location was also convenient, close to local attractions and dining options, making it easy to explore the area even within a limited time. We look forward to returning for a longer stay in the future.
- Dimitar (10/5): - Victor gallery hotel has a great staff. They are always friendly and attentive, making guests feel welcome throughout their stay. The team goes above and beyond to ensure comfort and satisfaction, creating a truly memorable experience. Their professionalism and warmth set the Victor Gallery Hotel apart from other property. The hotel's elegant decor and clean, comfortable rooms provide a relaxing atmosphere, perfect for both business and leisure travelers. The convenient location allows easy access to nearby attractions, making every visit enjoyable and hassle-free
- Jayata (4/5): - ait was no where close to tye 4 / 5 star that expedia rated it. 2 star at the best. Run down, bad hard beds and pillows, broken curtains, leaky taps and showers. We continued our stay only because it was for a nights sleep. The hotel looked more like a store room. Very deceptive pictures Disappointed with expedia as well
- Julie (4/5): - Still fighting to get a refund for our disaster experience. Staff has been unhelpful, keep stating no refund policy. We checked in to a room with a broken handle/lock mechanism. After wasting 1 hour watching the technician try to fix it, we left for a walk. Upon return, the door was open and unlocked. You could open the door from inside the room, but not outside. We couldn't leave for dinner because someone would have to be inside the room to open it. So we checked out and moved to another hotel, requesting a refund. But the reception kept stating the no refund policy, although we could not technically leave the room. Who goes on vacation to stay in the room?! It was not a safe environment (what if the lock no longer opens from inside...). There was no manager on duty despite the hotel being full capacity and it being a super busy week with reunification and labour day holidays. I checked on Expedia if any upgrade room was available. 3 rooms were available on Expedia for booking, but in reality, we were told the hotel was fully booked. My mind was and is blown. Horrible experience and simply wishing for basic customer service support.
- Alfonso (10/5): - Wonderful hotel with excellent tour, great location, helpful and polite staffs. We like Victor gallery hotel so much.
- Quintin (10/5): - Beautiful hotel with new – clean room and brilliant staffs, excellent tour and good buffet breakfast. We’re highly recommend this hotel.
- Pansy (10/5): - Our Victor suite room Balcony was beautiful decoration with cool city view, very large and good bathtub, we loved this room so much. Hotel location and staffs was great. We booked our sapa and ha long bay trip was good promotion. We like this hotel.
- Verified traveler (6/5): Stay in Hanoi - The staff was wonderful and the location is central, but the whole place could use updating. The phone in our room didn’t work, the hair dryer was such a low power we couldn’t use it, and the “window room” we were given actually had a fake window box with a palm in it (fine but not a window to the outside). Also, there was only enough hot water for one shower a night. Overall fine stay, nothing special.
- Levi (10/5): - Perfect trip in Hanoi city with Hanoi Victor Gallery hotel. Our room was nice – very clean and modern facilities. Hotel location is great too close to many famous place as Walking streets, shops, night market, lake.
- Rosan (10/5): - Wonderful hotel with elegance staffs, perfect location, large – clean – modern room, excellent tour service.
- Emma (10/5): - Hanoi Victor gallery hotel & restaurant is one of Top 4 stars hotel with perfect location, exceptional service, new – nice – clean room and wonderful view, excellent tour service. We will recommend to our good friends.
- Ricardo (10/5): - Amazing staffs, nice room, great location and very good tour service. One of best place for stay in Hanoi city.
- Christopher (8/5): - They were doing some renovations during our stay. They helped us put because we changed to this hotel but it was decent
- Alexander (10/5): - Oh wonderful designed hotel with French style, lovely – large – clean room, super friendly staffs. We loved this hotel.
- Emma (2/5): DO NOT BOOK. PICTURES DO NOT REPRESENT ACCURATELY - PICTURES PUBLISHED BY HOTEL DO NOT REPRESENT THE REAL QUALITY/CONDITION 1 - entrance had plastic bags of staff's personal items all over the counters. There was a big bin bag on a cardboard box with an extension lead and a pair of shoes shoved at the cashiers desk. Yes there is the big beaded chandelier thing but the rest is a total mess. 2 - the massage area has semi frosted glass windows and is right by the elevator. If you were having a massage, you have no privacy at all 3 - the recept photographed my passport on his personal phone 4 - the whole building needs renovating. There are scuffs in the walls, peeling paper etc. Nothing like the pictures. 5 - rooms are left unlocked and open while there is no guest in them 6 - my room had rubbish in it from a previous guest 7 - bathroom had no toiletries as shown in pictures 8 - the hotel slippers were reusable plastic slides/flip flops. Same shoes for all the guests in that room 9 - the fridge didn't work 10 - sheets were ripped 11 - the "mini bar" was a dirty drawer 12 - the bathroom had a glass wall that you could make more discreet with a sheer nylon curtain but you really had no privacy 13 - the shower had a large glass external window looking onto a small balcony. Outsiders could access 14 - stepping out of the lift on the ground floor you could see directly into the massage area through barely frosted glass. 15 - phone filthy
- Georgia (10/5): - Amazing hotel in Hanoi Old quarter for traveler. Hotel have good spa even they did to booked package tours as : Ha Long bay 2 days 1 night , sapa 3 days 2 nights tour, hoa lu – tam coc trip was excellent and great value. We loved this hotel.
- Molly (10/5): - Victor gallery Hotel is located in center of old quarter that’s close to Lake, night market, walking street. We booked only 1 night for end of our trip. Our room was large, very clean and modern facilities. Their staff was elegance.
- bahad (10/5): - A fantastic hotel with amazing service, great location and tour service. Highly recommending.
- sayan (10/5): - We like to stayed at Victor Gallery hotel & restaurant. Our king room was very nice decoration, good facilities and nice view. We booked bai tu Long bay 2 days 1 night trip was good promotion. Hotel location was great. We loved to drinks and eat at Victor Rooftop bar & restaurant.
- Brima (10/5): - Top 4 stars boutique hotel In Hanoi Old quarter with good service, nice - good – clean room, great location. We will comeback on next trip.
- Ozzy (10/5): - Our classic room was large, very clean and good shower. Their staffs was brilliant. We booked tour service was Excellent with good promotion. Book it now.
- corridoni (10/5): - Exceptional service, wonderful designed hotel and excellent location, great breakfast. We will comeback again.
- ogdenog (10/5): - Upon arrival, we booked Package tour as : Ha Long bay tour Sapa tour with Mr. Victor was good promotion. We have free upgraded room with king city view was nice – large – clean room. We like this hotel.
- Douglas (10/5): - Their staff was friendly and nice. Our king room have clean – nice room. We have good buffet breakfast. We booked Ha Long bay 1 day trip was excellent. Highly recommend.
- porlyrid (10/5): - Hanoi Victor Gallery hotel & restaurant is one of top hotel in Hanoi old quarter that’s walking some steps to lake and night market, hotel located in Hang gai streets ( beautiful streets with gallery shops and silk shops ). We’re highly recommending this hotel.
- glover (10/5): - Elegance hotel with cute staffs, excellent tour, good buffet breakfast and location. Book it.
- nguyet nga (10/5): - We have free upgraded to Hanoi Victor Metropolis hotel & rooftop bar ( sister hotel of Victor group ) was nice room, nice – cool rooftop bar, very good spa service. We booked Ninh Binh 1 day tour tour, Ha Long, sapa with good promotion by Mr. Victor. We loved this hotel.
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