Hotel Riu Plaza London Victoria
Location: 1 Neathouse Place, London, England, SW1V 1LH, London, GB
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Step into the luxurious embrace of Hotel Riu Plaza London Victoria, where elegance meets convenience in the heart of London.
Unmatched Amenities
Indulge in modern comforts with our 435 air-conditioned rooms equipped with minibars, LED televisions, and complimentary wireless internet access, ensuring your stay is both enjoyable and effortless.
Culinary Delights
Savor a complimentary buffet breakfast each morning and delight your palate at our on-site restaurant. Unwind in the evening with a refreshing drink at the stylish bar/lounge, perfect for relaxing after a day of exploration.
Fitness & Connectivity
Keep active in our 24-hour fitness center, or stay connected with our complimentary wireless internet throughout the property. Our dedicated team is available 24/7 to cater to your needs, offering dry cleaning and luggage storage services too.
Don’t miss out on the perfect blend of luxury and convenience—book your stay today!
Important Information
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Free WiFi
- 24-hour front desk
- Luggage storage
- Elevator
- Free breakfast
- Smoke-free property
- 24-hour fitness facilities
- Free buffet breakfast
- LED light bulbs
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in hallways
- Handrails in stairways
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Humane animal treatment
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Standard Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Family Quadruple (1 KingBed and 1 Sofa Bed)/ (2 TwinBed |Sofa Bed)
1 King Bed and 1 King Sofa Bed OR 2 Twin Beds and 1 King Sofa Bed
323 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Family Room, No Windows
1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
269 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Standard Room, 1 Double Bed, Accessible
1 Double Bed
280 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height electrical outlets in bathroom, transfer shower, roll-in shower width (inches): 47, closed-captioned TV, doorbell and phone notification, shower grab bar height (inches): 36, low-height door lock, raised toilet seat, height-adjustable showerhead, portable shower seat, grab bar near toilet, accessible bathtub, wheelchair accessible, visual fire alarm, portable bathtub seat, bathtub grab bar height (inches): 28, wheelchair-accessible vanity height (inches): 32, bathroom emergency pull cord, raised toilet seat height (inches): 20, toilet grab bar height (inches): 28, wheelchair-accessible bathroom vanity, magnifying mirror, smooth flooring in room, and lever door handles
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Portable bathtub seat
- Portable shower seat
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Bathtub grab bar
- Shower grab bar
- Bathroom emergency pull cord
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Deluxe Room, 1 Double or 2 Twin Beds, No Windows
1 Double Bed OR 2 Twin Beds
161 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, single sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Family Suite
1 King Bed and 1 King Sofa Bed
323 sq feet, located on the top floor
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, single sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Standard Room, 1 King Bed
1 King Bed
215 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Standard Room, 2 Twin Beds
2 Twin Beds
226 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Deluxe Family Triple (1 KingBed and 1 Sofa Bed)/ (2 TwinBed |Sofa Bed)
2 Twin Beds and 1 Twin Sofa Bed
269 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, single sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Presidential Suite Package
1 King Bed and 1 King Sofa Bed
700-sq-foot room, located on the top floor, city views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletries
Practical - Safe, single sofa bed, and iron/ironing board; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Standard Double Room Single Use, 1 Double Bed
1 Double Bed
161 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
-
Standard Room, 1 Queen Bed
1 Queen Bed
194 sq feet
Internet - Free WiFi
Entertainment - 42-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Smooth flooring in room, raised toilet seat, wheelchair accessible, raised toilet seat height (inches): 20, closed-captioned TV, height-adjustable showerhead, low-height door lock, magnifying mirror, lever door handles, visual fire alarm, and doorbell and phone notification
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Hand-held showerhead
- Closed captioned TV
- Height-adjustable showerhead
- Visual fire alarm
- Doorbell/telephone notification
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
- Smooth flooring in room
Guest Reviews
- maksimp812 (2/5): Lack of Basic Duty of Care and Human Decency - I did not stay at this hotel and, after this experience, I never will. On Christmas Eve at around 3:00 a.m., I found myself stranded in London with a completely dead phone, no access to transport, payment, or communication. Most places were closed, including the nearby train station. In genuine need of help, I approached the Riu Plaza London Victoria simply to ask whether I could charge my phone for a few minutes. The hotel was locked. A porter came to the door, and after I explained my situation, I was told “it’s not allowed” and the door was closed in my face, leaving me outside in the cold with no means of contacting anyone. I fully understand that hotels are not obliged to admit non-guests. However, there is a reasonable expectation of basic duty of care and human decency — particularly when someone is clearly vulnerable and requesting minimal assistance that poses no risk to the property or its guests. This situation could have been handled with basic compassion and common sense. Instead, it was met with complete indifference. For a hotel operating under an international brand, this was deeply disappointing and reflects poorly on its values and approach to hospitality.
- cesarfZ6246AN (2/5): Unfriendly Front Desk and Unacceptable Wi-Fi Service - Very disappointed with the service at this RIU property. On December 20 around 10:00 pm, the front desk staff, including the manager on duty, were unfriendly and unhelpful, which is not what you expect from an international hotel brand. The Wi-Fi was also extremely poor and unreliable throughout the stay, which is a major issue for travelers. I travel frequently and work in luxury travel, so my expectations are based on extensive experience. Unfortunately, this stay did not meet even basic service standards and left a very negative impression.
- sumeshk2014 (10/5): Nice Hotel - I recently stayed at the RIU Hotel in London, and overall, it was a pleasant experience. The location of the hotel is absolutely excellent, with easy access to many attractions and transport options. The rooms are spacious and comfortable, which made my stay quite relaxing. However, I did notice a couple of areas for improvement. The reception staff seemed quite busy during my check-in, and on a few occasions, they didn’t appear as friendly or attentive as I had hoped. It wasn't a major issue, but it was noticeable. The breakfast buffet was definitely a highlight—plenty of variety and delicious options to start the day. A couple of suggestions for improvement: There is no bottled water provided in the rooms, but they do offer a jar for tap water, which is a nice idea. However, the tap structure made it difficult to pour water into a mug, which was a bit inconvenient. The toiletries dispenser in the bathroom seems to be designed in a way that causes unnecessary waste. If it were installed upside down, it could save a lot of material waste, which would be a more eco-friendly approach. Overall, I had a good stay and would consider coming back in the future!
- N7128QIbethc (6/5): It’s just not all that. - Location is great however the staff are ridiculous. There’s no advice given prior to arrival that you need identification. I wanted to provide the booking confirmation which was frowned upon. Perhaps an overlook on my part but the receptionist was extremely rude. It’s like a prison as far as getting in and out (during out of hours) so if you’re looking for a night out in the surrounding areas, it’s not ideal. The rooms are basic and no better than a premier inn/travel lodge. The hotel bar was cute but expect a wait for service. We did sleep well but there is nothing special with this hotels rooms compared to a premier inn. The breakfast was probably the best thing about the stay and the staff in the restaurant were much friendlier than those on reception. Ps. Drunken maccies ordered on uber eats and appears to have been delivered (photo in lobby) but never delivered to us personally. I would assume the security team had a maccies on us!
- HotPeach (10/5): Great location. - Prompt check-in. Relax space. Excellent location and transportation links. Room clean. Great choice of Breakfast. Definitely recommend - Value for money..
- T7868GZrebeccag (4/5): Basic Premier Inn / Travel lodge at premium prices - Basic Premier Inn / Travel lodge at premium prices No water in room which you’d expect at £400 per night and 1 pillow! Floor, decor, size of room - all below standard compared with other hotels in London.
- davidsharpe82 (6/5): Great location. - The hotel itself is really nice, clean and good selection for breakfast. Great location with easy access to Victoria station. The 2 downsides for me are... 1. The beds, which are too firm for comfort, myself and my family left sore. 2. The biggest downside, trying to find your room, the corridors are like a maze, and the floors along the corridor are vinyl, so you heard the footsteps of everyone walking.
- limerickros (8/5): Great location - Great location, just a few minutes walk from the train station and a number of theatres. Room was quiet, bed was comfortable, shower excellent. The room was spotless. The hotel will store your luggage for you. The choice of food at breakfast is excellent but the hotel is so big that the breakfast area is packed with people and it is not very relaxing. The bar area is more like a lounge than an actual bar
- Vestie (10/5): Outstanding - What an amazing hotel, we weren’t disappointed from check in to check out. Hotel was clean and impressive. Staff were all very polite and helpful. Our room was cleaned to a very high standard. Spacious room with outstanding view. Breakfast could not be faulted a wide selection of pastries,cold and hot food, so much to choose from. Will definitely return again.
- 287lulu (2/5): Rude and unprofessional reception staff - A mass market hotel with mass market recpetion staff including the Duty Manger (I hope he wasn't the GM!) who either are in need of some training in customer service or should not be in hospitality at all. Both my husband and I were accused of lying about a phone call we made to reception from our car that morning even though I showed the correct number and time called . We were attending a wedding at 3.00 and after a long car journey needed to freshen up and get changed. I had also called the day before and correct policy was not communicated on either call, if it had been clearly stated that rooms are not availble before 3.00 (they are but it's first come first served) I would have paid more and gone elsewhere. However, we were told that morning that accessing our room earlier quote 'will not be a problem' I asked if they wanted my name and it was reiterated, 'it won't be a problem'. This converation was then refuted when we arrived and it was intimated thet we must have called an incorrect number at which point I pressed redial of the number called that morning, which they confirmed was calling the main reception number. When I asked if they could indicate when our room would be ready Dan who is a particularly charmless, arrogant individual advised 'It will be ready when it's ready, you'll get a email. After complaining to the Duty Manager, Dan continued being rude and at this point I got out my phone to record what was being said as frankly I was flabbergasted by his unprofessionalism. We were then told that we would not be checked in, even though I had checked myself in 2 days before, and was told 'find somewhere else to stay' My phone was then demanded to show I had not recorded them, I wish I had as it was quite unbelievable and if we had had the time we would ceratinly have gone elsewhere. The icing on the cake was the ear piercing alarm that went off in our room at 2.30am. Was that a coincidence I wonder? An unbelieveably bad experience and for the money, we paid £295 for one night, there are other much better 4 star hotels (This isn't 4 star think Travelodge with better fittings) in the vacinity who offer a better experience and ceratinly a more professional level of service.
- W2918URsusanw (10/5): Absolutely amazing - Staff are all friendly and helpful Breakfast is great. Rooms modern and bathrooms are spacious All very very clean Couldn't fault it
- richardwY8528QZ (10/5): Great place - This hotel is excellent in all respects. Lovely room, very clean, comfortable bed, good pillows. Staff very friendly and helpful. Breakfast amazing. Will be back.
- Abiness (10/5): Perfect except the pillows. - The staff are friendly. The room was spotless as was the bathroom. The bed was comfy and the towels were large and plush. Breakfast was plentiful with a wide variety. Great location. Check out is easy. My only gripe is poor quality pillows. Otherwise this is the perfect hotel and I will return.
- edecioh (10/5): Excellent Stay - I stayed at the RIU Plaza London Victoria November 2024 for WTM) and couldn’t have been more impressed. The hotel is in a perfect location — just a short walk from Victoria Station, making it incredibly convenient for getting around London or catching the Gatwick Express. Despite being so central, the hotel feels calm and relaxing once inside. The rooms are spotless, modern, and thoughtfully designed, with comfortable beds.
- HelenT369 (6/5): Very average I don’t understand the great reviews….. - First time visit, booked direct on website and got a discount if you join their loyalty scheme. Booking process difficult as the password set errored and had to go through a convoluted process to reset to make the booking….but got there and paid in advance. Arrived at hotel as a UK citizen, receptionist wanted my passport. I don’t travel in my home country with it nor carry formal ID. For this one night trip I didn’t bring payment cards as use phone….so we have a stand off. In the end had to get a photo of my passport to show her to check in to a room already paid for…..sigh. King room was average with expected amenities but assigned a wheelchair friendly room which was questionable as this was not what was booked. It meant the sink was too low for me and the controls to the showers also difficult to operate and see. But didn’t complain or ask to be moved. Bed was reasonably comfortable, air con ok but struggled to get balance between too hot and too cold. No water in room except a glass vase to fill from tap which doesn’t fit in sink to drink the tepid tap water, yuck! Another odd feature was the restaurant is on the opposite side of the road with no way to get there without going outside. London has a lot of choices for hotels and I chose this one based on proximity to Victoria and price. I would have preferred to have booked elsewhere and paid a touch more for a more friendly experience and amenities close to hand.
- Brooklyn90 (2/5): A dreadful experience if you have sensitivity to bright lights do not stay here! - Truly awful experience staying in this hotel. All rooms are fitted with multiple green lights. Ours was partly covered with a plaster from previous guests who clearly also couldn’t stand the intrusive light. With a member of my party having a medical condition affected by lights this meant no sleep. Long story short the hotel management and subsequent complaints department had no understanding of how intrusive this was and how it ruined our stay. Breakfast is over the road, rude staff that greet you by informing when the room closes and then remind you every five minutes until it does close and then eat their breakfast instead. All in all we would not recommend this hotel and we won’t be staying in a RIU again, truly shocking service. There are much nicer and friendlier hotels in London where the staff are bothered about their customers.
- Feespec27 (8/5): Great location - Hotel is in a great location . Friendly check in staff. The twin room was clean but basic for a 4 star hotel. Excellent breakfast on both mornings with a self serve buffet . We would return if visiting London in the future .
- beachs2025 (6/5): Good Stay Overall, but Service Consistency and Room Comfort Could Be Better - We stayed for nine days, 8 nights, and overall had a good experience. Mariahn and Dan from the front desk were fantastic—Mariahn checked us in and was very pleasant, polite, professional, and courteous. Luggage porter, Jolly, was kind and friendly. Natalia, our housekeeper on the 10th floor, did a phenomenal job keeping our room spotless and was always friendly and professional. Breakfast was good, and most of the staff were kind and accommodating despite how busy it often was. The only exception was Jose, who served in the back section near the windows. He consistently appeared unfriendly and seemed irritated by guests. Even when we politely asked him to pick up dirty plates or bring extra napkins, he did not respond courteously or promptly, which stood out compared to the otherwise excellent breakfast team. While the stay was enjoyable, there are some areas that could be improved. The rooms are quite small, with limited space for dining. It also feels like the RIU brand has taken its “green” initiatives to an extreme, at times compromising guest convenience. For example, one night we ordered pizza and were told we had to bring the box all the way down to the bar for disposal of the box. On another night, we requested face cloths and regular coffee since we were only given decaf, and the male night front desk attendant informed us that the hotel did not carry any face cloths—although we had received a couple earlier in our stay. He also said they were out of regular coffee; however, after inquiring about getting some the day before, the request was fulfilled. In our experience, the evening front desk staff is less attentive to customer service compared to the morning and afternoon teams, possibly due to the absence of a manager during those hours. For a recognizable brand like RIU and at this price point to stay at this location, greater consistency in guest service—especially with small, reasonable requests—would make a significant difference.
- M3309RCjimm (8/5): London weekender. - Basement room not for everyone, claustrophobic, stuffy,cellarlike,breakfast excellent, lots of variety, cereals,cooked breakfast,juices,pastries,really everything for a fantastic breakfast.,room and bathroom clean towels good and television for nights.
- jasonsM8474LI (2/5): Staff with no interest - Very noisy hotel with plumbing pipes making loud noises every few hours and as there are no carpets in the rooms you are awoken every time someone decides to walk across there room above. When mentioned on checkout just got a snigger and that was it. Rude staff that are only there to get through there day and go home. Also breakfast don’t bother asking for a fried or poached egg as they don’t do it, scrambled or boiled. Not for me
- W287PWgaryg (10/5): Great Place to Stay, Great Breakfast, Near the Victoria Station Underground - Checkin and checkout were a breeze. Front desk was very helpful. We arrived early and luggage storage was no problem. Breakfast had a very good and had a large variety of selections. Location near Victoria Station is a plus. Room spacious and clean. Bed was comfortable. No vanity or counter space in bathroom - but not a big deal. Overall a great place to stay.
- annamarottola (2/5): Discriminatory and unacceptable treatment of a woman with a disability - Visited the hotel with a guest who accompanied me with her assistance dog (she was not staying at the hotel). A receptionist, that refused to spell the name, aggressively told her to leave with the dog. Even after explaining it was an assistance dog, the manager was called and also behaved aggressively, demanding private medical documents by email. This was discriminatory and unacceptable treatment of a woman with a disability. Staff need urgent training on accessibility and the rights of people with disabilities.
- Jennifer Lee (10/5): - Amazing hotel- perfect location and great buffet.
- Jason (8/5): - expensive bar
- Nashekia (10/5): - I loved staying at RUI. I would definitely stay there again on my next trip to London
- rachaeladlam (10/5): Fabulous hotel - We had a fantastic time at the RIU Plaza for my birthday. The staff are so friendly and can’t do enough for you, the breakfast had so much choice and very tasty. The location of the hotel is perfect for a day out in London as everything is on your doorstep. The hotel is very clean and well maintained, we will definitely visit again!
- Lynda (10/5): - Great breakfast buffet
- Curtis Ryan (10/5): - The quality of this hotel and the service was great. Excellent location. Very close to transportation (tube station), restaurants, and theatres.
- paulae854 (10/5): Great place to stay! - we love this hotel. Everyone was very accommodating. There is a restaurant attached to the hotel that had a beautiful buffet breakfast every morning. Which was included in the price of the room. Great location, right near Victoria station and not far from Victoria coach station. With souvenir shops in between
- Richard (10/5): - Excelente opción para visitar london
- Shelley (10/5): - Great breakfast
- Brian (10/5): - Breakfast was phenomenal. The hotel was also great. Would have no hesitation staying here again. Everything is convenient
- Maria Teresa (10/5): - Glad breakfast was included. Good variety!
- 563yelenal (6/5): The great potential, but... - Location is great, room is very basic and clean, nothing extra. Front desk people were knowledgeable. Breakfast area was very busy and disorganized. The food choice was good; however, again, the presentation was not appealing. My major complaint was absolutely terrible smell in my room: it seemed like it was cleaned by a substance with a very strong chemical cleaner so I could barely stay in my room. By the way, this smell was only in my room, not in the hotel hallways. I travel a lot and stay in Riu brand a lot. Definitely, this property is not on the top of my list.
- XIAOWEN (10/5): - They provide Wonderful services in all, the stuff at front desk is very nice. The breakfast buffet is fresh and tasty. Hotel is convenient to Victoria station, walking about 5 mins. And it’s close to the travel company Evan Evan tours if you plan a day tour in London. Highly recommended.
- Ray (8/5): - Everything was fantastic (location, great brunch, cleanliness)! Only complaint is that WIFI service was awful, could not connect at all.
- Nathan (6/5): - The hotel is in a great location and in great condition. Only reason I didn’t give it a higher rating is that I had an issue with checking in where my room was ready and they never notified me. Since I had just traveled overnight on a red-eye flight, it would have been nice to get my room notification so I could check in rather than sit and wait. I wasn’t the only one with that issue either. There were multiple travelers sitting in the lobby waiting for their clean room notifications to check in. Other than that, the room was very nice for the price.
- Mark (10/5): - Clean comfortable room in a great location. Front desk staff was very helpful each occasion I asked for assistance.
- Donald (10/5): - Clean quiet room with 8th floor city view. Breakfast was superlative.
- Cathy (10/5): - Breakfast was amazing, an excellent location across the street from the train station.
- Tiara (10/5): - Nice breakfast!
- Myrna (10/5): - Clean room .
- Frank (10/5): - Great hotel. Great location. Breakfast was good but pancakes and waffles were dry and bland.
- Rvnagesh (6/5): 3 nights Monday through Wednesday. Good Breakfast. Clean rooms. Towels -2 bath 2- hand no small wash towels. - Check gave us a Dismal room in spite of booking way ahead and mislead us about Bridge on second level. Must have known it wasn't working.. that is not acceptable as misleading / lying.
- David (10/5): - Nice hotel friendly staff breakfast was excellent room was clean and bright with a nice view
- Nicholas (10/5): - Very central for our visit to London. The hotel itself is what I expected. The Staff were extremely knowledgeable and smartly turned out.Will definitely stay again on our next visit to London
- James (10/5): - Everything was spot on
- Alfredo (10/5): - Great breakfast
- Janet (10/5): - The staff was helpful, friendly and knowledgeable!
- Adriana B (10/5): - Na
- Peter (8/5): - Clean room with a wonderful view. Very well located - easy access to transport links. Staff friendly and polite. Breakfast was excellent.
- Linda (10/5): - Breakfast buffet has many great choices. 1/2 block from theaters and Victoria station. Short walk to Buckingham Place and Big Ben. Surrounded by many good restaurants. Will definitely stay again when I am in London.
- Filiberto (8/5): - .......................................................
- Dan (10/5): - Excellent
- Mel (6/5): - Room was adequate. Breakfast was plentiful. Decent quality.
- Sylvia (10/5): - Clean and spacious rooms. Only a few minutes walk from the tube station. Breakfast variety was good. The rooms did not have carpet so may have helped to provide some slippers.
- Robert (10/5): - Outstanding location, rooms and breakfast service
- A (6/5): walking across a busy road for breakfast! - Could not fault the hotel for cleanliness, and service ...my only reservation was having to walk out of the hotel ...across a busy road to have breakfast ....also warm plates would be lovely....also not so good the coffee for breakfast ....but the selection of food was amazing and delicious
- Christopher (10/5): - Very clean beautiful hotel great location
- Kimberly (10/5): - Clean room. Breakfast buffet was decent.
- Allison (10/5): - What an amazing stay at the Riu! Breakfast was top notch. Everything from our room to the dining room to the hotel lobbies were spotless! Location across the street from Victoria Station was so convenient. We were able to use the tube for all of our travels around the city. I would not hesitate to book a stay here again. Thank you Riu for a great stay!
- Mary Ann (10/5): - Complimentary breakfast is excellent ; lots of choices . Filled us up the rest of the day Not much shopping places to go except for food Staff is excellent. Special mention to Heshnai ( not sure if I spelled it correctly) in the front registration desk . She went above and beyond to help us . Also did it with a smile
- ashamoosai (4/5): Trip to the hospital - Let me start with the positives: the front desk staff were pleasant. The room was clean and the shower was fantastic. However, on the morning of Sunday 21st September, my fiancé had breakfast in the hotel. I did not. I was getting ready for a wedding. He commented on how quick the turnover of patrons were and as he bit in to the eggs, they tasted off. Within the next few hours, he became extremely unwell. 50+ episodes of diarrhea, a trip to the hospital via ambulance. We are both ICU doctors, and this is the only meal we have had apart in two weeks while traveling. He was treated for bacterial gastroenteritis in the hospital. I would absolutely not recommend this hotel as a result of this. If you need to stay, stay but DO NOT EAT.
- Tina (10/5): - Room was clean and updated. Staff was terrific.
- Holly (6/5): Just ok - Pros: Room was clean. Elevator was fast. Cons: Shower floor had broken tiles coming up and was missing grout. We asked to be moved to a different room. The shower in the new room was also missing grout and did not properly drain. We would be standing in inches of water, which felt gross. Pillows were flat and only one per bed. No extra blankets.
- Gail (10/5): London weekend - Our visit was a family gift , and from ehen we arrived to when we left it was excellent, staff friendly and helpful, room was clean and well maintained would definitely stay again and would highly recommend to all i know
- Richard (4/5): - Breakfast starts too late, and the room was tiny and no way was that a double bed. Like a large single. Very poor value for money.
- Elmer (2/5): - We booked through Expedia, Add, said Family Room Top Floor, which I have a copy of We did not get Top Floor, or a floor with a view Hotel Riu said they do not honor Expedia Room Request and that Expedia knows this and is practicing False advertizing The Top Floor cost us $700 dollars more for 6 nights than the 4 th floor Family Room that we got I plan to recover this money from Expedia or i will never use them again
- Mike (8/5): - I would recommend sound proofing the hallways as best as possible as when guests are walking or talking early at morning or late at night it is quite audible in the rooms.
- Sohrab (10/5): - Room was spacious, breakfast was good
- KAREN MARIE (10/5): - Hotel was close to Victotia Station and fine dining down the street. Staff was helpful and courteous.Room spotless. Other hotels in the area but Riu had a full breakfast buffet with many options. This was the second time we stayed at a Riu (first time in San Francisco) and will choose Riu again.
- Connie (10/5): - It's right next to Victoria Station. Great for getting around London.
- DOUGLAS (8/5): - Excellent
- Tracey (8/5): - Arrived to be told needed to produce id -live in the uk so don’t take Id- this needs to be told to people before arrival as it was causing grief for the people around me at checkin.. Booked a twin room and was given a double ..it got sorted but it spoilt the trip having to fight for the room -they said subject to availability as it was booked through you -but surely people book twin rooms for a reason
- Joan (10/5): - My first stay at Riu Plaza London Victoria was perfect. The hotel is very close to Victoria Station. The staff was very helpful. The breakfast was outstanding. I would definitely stay here again.
- KARINE (4/5): - Good breakfast, nice staff, close to Victoria station.Would have been nice if they would provide small items such as shower cap, body lotion…. If someone is lucky to get a room on 5th or 6th floor maybe would not be disappointing , otherwise rooms on first floor is a nightmare to find and such a long way to go from one building to another one, so confusing and tiring.
- Andre (10/5): - Amazing! Super recommend!! Love to stay ❤️❤️❤️
- drmalcolm (2/5): Better to stay in tent in a park if allowed - What a terrible experience. We were forced to stay an extra night in london due to a medical situation, and could not get an internet connection to this hotel. As we were in a restaurant 50 yds away we walked into the hotel, and joined the queue for a receptionist. Every one checking in was having issues with their booking, so I asked a grumpy receptionist if they had rooks available and sh said yes, join the queue. We did that and when our turn came we asked for the room availability, only too be told they could not book one, it had to be done by internet to central reservations. I told them that was not working so she dialled it on her phone. When we got thru after 15 mins, we were told it was the wrong number and I would be put through. After another ten minutes the line went dead. The receptionist then used our I pad and managed to book a room. £370 pounds. We got a reservation code showed it to said lady only too be told it could take even 2 hrs for them to get the reservation thru!!! We asked for late check out after supper in a different hotel as they didn’t have a fesraurant for their. 900 guests. We were shown to room and their was no plug ny bed for my cpap breathing machine, I asked for an extension lead only too be told they didn’t have one. After fifteen minutes luckily one mysteriously appeared. Room was tiny, no room in titchy shower on to put our things out. Internet required a ten digit code username they gave us and a password. It was an unsecured network though !!!! In morning asked for late check out at 4pm at £20 an hour. After breakfast (terrible, salty, eggs and sea water drowned smoked salmon and burnt sausages, and were then told we could only have checkout at 2pm, they had made a mistake.
- William (10/5): - The hotel was clean
- Leilani (10/5): - I stayed here mainly for convenience, so this hotel served its purpose for me. The facilities were clean and modern.
- Sabrina (8/5): - the location is great.
- Jean (8/5): - Great location
- Carina (10/5): - What a great location, across from Victoria Station, walkable to many great tourists spots. The breakfast buffet was so good! Great hotel. New and modern facility. I would definitely come back.
- Donalyn (10/5): - It was a beautiful place to stay. Everything was so convenient , I didn’t like that the bathrooms had no shelf or counter to put anything so it was all just on the floor. ugggg that was yucky.
- david12022018 (6/5): Great location, maybe some staff training needed? - We chose this hotel because of its proximity to London Victoria and there is plenty to see and do in the immediate area with good restaurant choice available in the surrounding streets. The room itself was clean and bright with a decent street view. The lights in the bathroom our activated by movement but time out very quickly which wasn't ideal. The hotel bar was very small and cramped- squeezed into too small a space. Lack of space is perhaps why to have breakfast, you must leave the hotel and go to another building across a side road. As the weather was good, this wasn't a problem but I imagine it could be annoying if the weather was inclement. Our biggest concern was being questioned at check-in if we were sure that, as two men, we wanted a room with one bed? The man checking us in said it was unusual and he wanted to make sure we hadn't made an error when booking! We are a gay, married couple and found this unacceptable, indicative of poor training or personal bias. Overall, this was a decent hotel, spoiled by making us feel uncomfortable and unwelcome at check-in. Other staff we encountered during our stat were pleasant and helpful.
- Jatinder (10/5): - Great breakfast, kind staff and wonderful and clean room.
- John (4/5): Mediocre but good location - No front desk service to help w cabs No wash clothes in the bathrooms Limited front desk smiles, just “sorry we don’t do that” Bellman took us to our room only to be called and told we had to move as the room had maintenance scheduled Breakfast is cafeteria style for several hundred guests at once Bar service was good Bellman Jolly was fantastic
- Michael (8/5): - The free breakfast was outstanding
- Jared (10/5): - Nice breakfast. Near transportation. Rooms are clean and quiet. The staff were very friendly and inviting.
- Pete (10/5): Great breakfast, convenient to public transport - The free breakfast had a large, diverse selection of food including gluten free products. The hotel's location was a short distance from the tube and several major bus lines so getting around the city was very convenient. The room was comfortable with an area to hang clothes but only one drawer for other clothing. The room was not large, but that's not important to me because when on vacation, I use the room for sleeping and not much more. The shower was good size with great overhead rain capability. I would stay at Riu Plaza again.
- ZISSAN (10/5): - Good all side
- Mike (10/5): - Good stay
- OANH (10/5): - The location of this hotel is the most compelling reason to stay here. It offers an ideal location for travelers exploring the city if one is limited on time. And it is steps away from Victoria station.
- Christine (10/5): Mother and Daughter Trip - The staff was excellent and so helpful.The breakfast was fabulous.Our room was so clean and the beds were so comfortable.I slept like a baby.The location was excellent.
- Marilou (8/5): - Had a wonderful stay at this hotel, breakfast was great, modern room and thank you for the surprise anniversary compliments, you really made our trip a memorable one. Will stay here again for sure.
- Irina (10/5): - No coffee machine in the room
- Hernan (10/5): - great hotel, I will come back
- Jody (8/5): - The hotel is wonderful the area was a little dirty around it.
- Terrence (10/5): - Location to Palace and bus stations
- Tilda (8/5): Minor inconveniences, overall good. - Overall happy with our stay. The staff was for the most part very friendly, unfortunately one guy wasn’t very nice and gave us the wrong bed. However, the hotel was very fresh and clean, as well as the restaurant. The breakfast was overall good expect for the waffles, pancakes and donuts. They were still slightly frozen both the times we ate there. Otherwise the breakfast buffet was very good.
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