Riu Palace Kukulkan - Adults Only - All Inclusive
Location: Boulevard Kukulcan km 12 Zona Hotelera, Cancún, mx
Star Rating: 8.9 Stars
Property Type: Resorts
About this Property
Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities and private balconies overlooking the stunning Cancún landscape.
Gourmet Dining
Savor a variety of delicious cuisines at the on-site restaurant and enjoy refreshing drinks at the resort's bar.
Relaxation and Recreation
Unwind by the outdoor pool, work out at the fitness centre, or simply take in the breathtaking views from the terrace.
Experience luxury and convenience at Riu Palace Kukulkan - Adults Only - All Inclusive in Cancún. Book now for an unforgettable stay!
Important Information
Policies
Check-in: 03:00 PM - 06:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Tour desk
- Hot tub/Jacuzzi
- Car hire
- Massage services
- Currency exchange
- Solarium
- Shared lounge/TV area
- Concierge service
- Evening entertainment
- Adult only
- Public Bath
- Entertainment staff
- Outdoor furniture
- Coffee Shop on site
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- Access to health care professionals
- 24-hour security
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Aerobics
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Snorkeling on site
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Exercise/lap pool
- Japanese garden
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
Rooms Available
-
Junior Suite Ocean Front Elite Club
The spacious double room offers air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite, Sea View (B2C-CA)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Partial Sea View (B2C-CA)
2 Double Beds OR 1 King Bed
Features a private balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (Elite Club | B2C-CA)
1 King Bed
Features a private balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (Elite Club | E)
1 King Bed
635-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Partial Sea View (L)
2 Double Beds OR 1 King Bed
420-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Sea View (L)
2 Double Beds OR 1 King Bed
420-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (Elite Club, B2C-US)
1 King Bed
Features a private balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (Elite Club | C)
1 King Bed
646-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Sea View (C)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Partial Sea View (C)
2 Double Beds OR 1 King Bed
420-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Oceanfront (Elite Club | C)
1 King Bed
431-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite Ocean View Elite Club (U)
1 King Bed
646-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite, Ocean View (Elite Club - L)
1 King Bed
646-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Ocean View (Elite Club | C)
1 King Bed OR 2 Double Beds
431-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite Ocean View Elite Club (M)
1 King Bed
646-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Partial Sea View (M)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite Vista Mar (M)
2 Double Beds OR 1 King Bed
431-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Junior Suite, Oceanfront (Front Elite Club -L)
2 Double Beds OR 1 King Bed
420-sq-foot room with a balcony
Club Level - Club Lounge access and separate check-in location
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with satellite channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh towels (on request), air conditioning, and daily housekeeping
Accessibility - Closed-captioned TV
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Room service (24 hours)
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Club level room
- Bedsheets provided
- LED light bulbs
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Energy-saving switches
-
Suite with Sea View
The spacious suite provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite Partial Ocean View
The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. Boasting a balcony, this double room also provides a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite Ocean View
The spacious double room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a bath.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite Ocean View Elite Club
The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
-
Junior Suite
The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. This double room features a tea and coffee maker, a wardrobe, a flat-screen TV with satellite channels and a balcony.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Socket near the bed
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Kelvin (10/5): Perfect - Great holiday and food All was perfect
- Christina (8/5): Staff and food were amazing. Cocon was the best!!! - Great location, and view. Well laid out! Nothing!
- sinisa (9/5): Realy perfect vacation hotel all-in. - Beachfront hotel, comfortable room extremely clean, food excellent, bar staff friendly and helpful, super vibe, great elite club option. We got partial see view even paid for see view, reception staff can be better... in general, no complain!!!
- Michela (10/5): Divertente, accogliente, alta qualità - Tutto! Camera, servizio all inclusive, pulizia, cibo I cocktail analcolici alla frutta
- Marina (8/5): -
- Javier (10/5): - Todo
- Siobhan (8/5): -
- Alexandre Stehling (10/5): Foi uma experiência feliz e prazerosa. Sou grato!!! - Atendimento dos funcionários, limpeza, localização. Achei que faltam banheiros para os hospedes, principalmente nas piscinas, visando evitar o uso indevido e no salões de convivência, são poucas as unidades de banho. Os restaurantes temáticos não funcionaram em todos os dias e poderia ser mais bem planejado para evitar filas.
- Pedro (10/5): - Tudo Nada
- Lina (10/5): -
- Owen (9/5): - Great food, facilities, swimming pools It was busier on the weekends and staff were a bit less attentive.
- Sarah (10/5): -
- Monica (10/5): Will go again - Clean food was good nice staff it is a relax resort if ur looking to party go else where
- Chloe (10/5): -
- Ekaterina (8/5): -
- Westin Regina (4/5): - Que me permitieran comentsr acerca de la atencion recibida No han devuelto ni un peso
- Amia Aaliyah (10/5): - Staff very pleasant and attentive
- Cimino (10/5): Incredibile servizio e cibo fantastico la qualità del cibo è incredibile e il cameriere Giovanni è fantastico - Fantastica Niente è stato tutto fantastico da fare
- Jackson (8/5): -
- Arman (9/5): -
- Chelsi (10/5): -
- Chelsi (10/5): -
- Laís (8/5): -
- Jose Luis (10/5): Delicioso todos los restaurantes - La tranquilidad y el servicio Todo excelente
- Rachel (10/5): -
- Jacelyn (10/5): -
- Sheyla (9/5): -
- Caio (10/5): -
- Daniela (9/5): Excelente - Servicio, comida, cuarto Cama
- Jack (10/5): Immaculate stay - excellent all-round experience - Had an immaculate stay - excellent and attentive service. We loved the food; especially the gourmet restaurant Krystal. Excellent spot on the beach too. Overall felt very well looked after. Just the limits of my own stomach to take on more food.
- Andrés (2/5): -
- Jana (10/5): Top expirience - I am very satisfied with this hotel. It offers a wide range of amenities and activities, so there is always something to do. The ambiance is beautiful, and the beach is gorgeous, very well maintained, and regularly cleaned of sargassum. The food is excellent, and the atmosphere is vibrant. I also appreciated the well-organized shuttle buses to the partner hotel for parties, which were awsome. Overall, a fantastic experience that I would highly recommend. The wine selection could be more diverse and of higher quality
- Emmanuel (10/5): Amazing time and hotel - Everything was excellent no complaints No complaints
- Rovey (10/5): -
- Idan (3/5): -
- sylvia (1/5): Poor customer service - Once you leave, they don't care Property endorses the ripping of off taxi to the airport. Bellman called a taxi at stated price of $25 then the taxi scammed me by charging 5x the amount on my credit card. A common scam apparently in Cancun. I called RIU to make a complain and they just dismissed my concern
- Liliana (10/5): -
- Nina (10/5): Wunderschöner Urlaub in mega Hotel - Gute Lage, super Service, sehr freunfliches Personal, super sauber und gepflegt Nichts, alles toll
- Emanuel (10/5): -
- Cristiana (10/5): - This is our third time staying at this wonderful hotel, and once again, we are incredibly happy with our choice. There is a special feeling of returning to a place that truly feels like a second home. The service here continues to be outstanding. We want to express our heartfelt thanks to Agnes and Shadrack, whose attention to detail and polite, professional approach made us feel so well cared for throughout our stay. We were also highly impressed by Costa; having a waiter who is multilingual, including being fluent in French, adds such a sophisticated and welcoming touch to the dining experience. Speaking of dining, a huge thank you goes to Chef Mohamed and his entire team. The food was absolutely delicious and consistently high-quality—every meal was a culinary delight. For those looking for fun, the hotel has great activities right on-site. We had a blast on the jet skis; it’s a fantastic way to enjoy the beautiful surroundings. The overall atmosphere of the hotel remains warm, friendly, and wonderfully family-oriented. It is the perfect place for a relaxing and joyful getaway. We are already looking forward to our fourth visit!
- Oscar (10/5): -
- Claudia (10/5): -
- ahmed (9/5): -
- fernando (10/5): Comfortable and enjoyable stay - The rooms were big and comfortable, the ocean view was just incredible! Food was delicious! It was a plus to have the app and book for restaurant reservations in advance. Service was marvelous! Thank you Darwin, Gaby in the lobby bar, and to Miguel at the sports bar, very good service. I enjoyed the shows they had and also it was very convenient to have the shuttle to the other Riu hotel for the RIU parties. I had a problem the day of my check in but the receptionist managed to help me and solve it for me, thank you very much! Nothing! Everything was good. :)
- Plamen (10/5): -
- Michael (10/5): -
- Molina (10/5): Excellent place, kind people, delicious food! Highly recommended! - Everything is incredible, the room, amenities, restaurants! NA
- Jose Tiago (9/5): -
- Romina Anahi (10/5): - Hermoso hermoso, el hotel excelente y la playa increíble!
- Alex Perepelitsa (10/5): - מלון מעולה, צוות נפלא, רמה גבוהה של הכל ! אין דבר כזה
- Katalin (10/5): Csodás - Minden perce csodálatos volt! A szállás, a személyzet, a part, a kilátás. Rendkívül tiszta, a szobákat, a közös helyeket, éttermet, folyamatosan takarítják. Kényelmesen lehet találni napágyat, a part gyönyörű es minden nap tisztítják (a sargassum helyi sajátosság, nem a hotel hibája es mindent meg is tesznek, hogy tisztán tartsák)
- JG (9/5): - Everything in the resort was excellent, the staff in particular were excellent. The place was so clean..cant complain about anything. Nothing.
- Martín (7/5): - La comida de los restaurants no era muy buena
- Buckles (9/5): Great vacation with amazing beach and pools. - Very modern and well maintained. Loved the pool area and facilities. Beach was awesome. Food was a little below expectations. Buffet was good and as expected. I expected the specialty restaurants to be a little higher quality. Al ad I m the evening entertainment could have been a little better. They seem to focus on the Riu parties which aren’t for everyone.
- Sinead (10/5): We had the best time. Place is beautiful, clean and updated. The staff were so friendly and very helpful. We will def - We loved everything about it!
- Ethan Daniel (10/5): -
- Gloria (10/5): -
- Dalila (10/5): Impecable !!! - Absolutamente todo!!!! La comida 100 puntos, las instalaciones impecables !!! Lo único que pensé que el hotel era un poco más grande ! Desp, todo excelente ! Ni hablar del personal y su atención !!! Nada
- Adriana (7/5): Estadia de relax - La playa, siempre habia sombrillas y lugar ahi y la atención de los meseros y acomodadores en la playa Tuve que pedir 2 dias que hicieran la limpieza de la habitación porque eran las 2pm y no habian pasado
- Anderson (8/5): I have never relaxed more! - The staff--every single one--was amazing! So kind, helpful, and ready to serve. The food was good--not amazing--but never bad and mostly really good, especially the Steakhouse. The cleanliness of everything was top notch. The gym was very small and hard to use with so many people. The drinks were not the best (margarita in particular). It was a little loud from the street.
- Vera-Tudela (9/5): In General was great, love the Hotel, we definitely will come back! - Excellent Hotel, my only complaint is that when checking in I was not able to get a king size as requested and i got a partial view instead for the first night and I had to change room the following day, but the person who did the check in was not to polite and I felt she didn't do the effort to get me what i paid for which was full view, but other than that everything was great. Buffet was excellent in quality and variety. Beach was amazing Even that everything was great, the service at the beach should be improved, there is not enough servers, and also you should add some background music. Another thing that should improve is the GYM is too small and too basic. These notes are because it would be great if the Hotel can improved what I mentioned
- Claudio (10/5): - Excelente ubicación, gran servicio y atención de la gente
- Shalene (9/5): -
- Andzelika (10/5): - Location, beautiful beach, great stuff Nothing
- Alessandro (8/5): - Conforto, localização Esperava mais dos restaurantes pelo valor pago!!
- Tiana (7/5): - Close to the ocean and activities Smaller than most resorts
- Kevin M (6/5): -
- Teeshan (9/5): Nice and relaxing - Luxurious Customer service at front desk were quite poor and sometimes came across as rude.
- antonio (10/5): Excelente hotel y servicios - Excelente todo lo que ofrece el hotel, el personal es increíblemente amable, siempre dispuestos a ayudarte y tratan de que todo lo que pidas lo puedas hacer, parece que el no no existe en este lugar. El servicio de playa y piscinas es muy bueno y la comida y bebida 24 horas disponible. Nos dieron una sorpresa el día de cumpleaños que fue muy agradable ya que no lo esperábamos Tienen un tetro abierto en la planta baja que ofrece espectáculos todas las noches al aire libre y es bastante ruidoso por lo que si tu habitación esta próxima al lugar puede tornarse muy molesto, si bien a las 23 hs suelen terminar si por algunmotivo quieres descansar antes de esa hora se hace un poco difícil
- Esmeralda (10/5): -
- Rafa (10/5): Great ! -
- Jeffrey (9/5): -
- Tiara (10/5): -
- Paula (10/5): -
- Zineb (7/5): -
- Gabriella (10/5): Beautiful - The property was absolutely stunning and amazing experience and love the view. Everything was good nothing wrong.
- Mylipsa (5/5): I would never return here due to the staff who picks and chooses who they want to serve and give good service too…..so m - Very clean I did not like that at the swim up bar the Mexican staff was was discriminating me I was sitting there for 30 mins waiting for a drink and the bartender saw I was Mexican and kept helping all the white people coming up ordering drinks mind you I was waving my hand at him and kept ignoring me….they are so racist to their own kind of people
- Andrew (10/5): Great for an all inclusive adult only get away - Everything was kept very clean at all times Wasn’t anything I didn’t like
- Randolph (9/5): -
- Gami (6/5): - Clean rooms and facilities, location was great Not much food option for vegetarian, drinks were not good.. too syrupy and tasted artificial
- Sophia (8/5): -
- Gualdesi (10/5): Increíble! - Hermosa! Muy cómodo y excelente ubicación! La atención del personal y la calidad de la comida son excelentes!
- Lucas (9/5): Foi uma estadia tranquila e memorável, com certeza voltarei um dia. - Tudo excelente, desde do atendimento as instalações e o quarto. A comida maravilhosa, a localização, a praia. Realmente uma experiência memorável e que vou guardar com muito carinho. Parabés a toda equipe do Kukulcan! Podia ter mais opções de comida perto da praia, todo dia era hamburguer, frango, nachos, costela e batata frita (ps: eram excelentes, mas todo dia cansa hehe). Dica: poderia ter opções variadas de carnes (iscas) e frutos do mar (camarão, isca de peixe). Se quisesse comer algo diferente tinha que ir ao restaurante. Eu estava com a minha esposa e meu quarto tinha duas camas de solteiro, na hora da reserva eu pedi uma cama king que não tinha ao chegar, e acabou que para trocar eu teria que trocar de quarto, isso dois dias depois, podiam ter me falado isso na hora que eu cheguei e já ter me colocado em um quarto com o que foi pedido na reserva semanas antes. O bar do lobby que diziam ser 24h, dava 2h começavam a lavar e meio que te expulsavam.
- Dan (6/5): -
- Lahmann (1/5): Having stayed in over 30 different Cancun, Playa, and Tulum resorts, this was easily the worst. - The food was very good. On our last morning, I lightly bumped a small bathroom "make-up" mirror and it fell and broke. Rather than being mounted on the wall beside the large bathroom mirror like it is at all other hotel bathrooms which have such a mirror, it's mounted on the wall directly opposite the large bathroom mirror where people walk. At checkout a few hours later, I told the customer service representative Ignacio (Nacho) Fernando about it. He charged us $341 to repair that damage!!! He was so disrespectful about the matter that my wife cried. We were celebrating our 25th wedding anniversary, and have gone to Cancun at least once each year throughout our marriage, staying at different resorts each time. The mirror, the terrible customer service, and the fact we couldn't get our room below 73 degrees fahrenheit at a hotel that's less than 5 years old made this by far the worst resort experience we've ever had. Attached anyone can see the invoice we were forced to pay at checkout for the $341.60 mirror.
- Jaehoon (9/5): -
- Patricio (10/5): - Todo excelente lugar comida personal limpieza muy bien está todo el hotel volvería de nuevo Todo está muy bien
- Enrique (8/5): Bon hotel , i tornaria ! - Neteja , empleats Li falta decoració !
- Kiran (10/5): - Amazing location, great restaurants and pool bar. Highly recommended!!!
- Kimberly (8/5): Really clean property with a lovely stretch of beach and excellent staff. Both my spouse and I got sick on our first two - The property is huge, but well organized. It is easy to get to all of the restaurants and bars. It is very loud and echoey. The sound of carts, suitcases and people dropping things sounded really loud in our room. We could also hear a lot of road noise.
- shahin (9/5): The hotel is great. We will return - Everything was great and pleasant All the staff were very nice except the reception manager (Hania or Janiya). We were locked out of our room twice on the last day because they had not adjusted our check out time (although we had paid for the extra hours) in their system. When I went to the reception to tell them about it, she did not offer even a simple apology. She was rude.
- Ivy (7/5): At that price range I expect better service and facilities. - It’s clean and convenient. It’s very noisy, especially the lobby/bar area. It’s almost impossible to talk without raising your voice
- April (10/5): Amazing and relaxing stay ! Can’t wait to come back and stay again soon. - Loved everything about this resort ! Loved the layout of the place and the beachfront location. Rooms were spacious and comfortable. We ate the buffet mostly and it was very good with lots of variety. Staff was excellent. I have no complaints about this resort.
- JULIO CESAR (5/5): - La comida es buenísima Se cerraron a quererme facturar con el nombre de mi novia en la factura. Siendo que yo fui el que pague, les dije que esto ocasionaría que la factura no fuera deducible pero no les importo.
- Richard (8/5): - The staff was great! The rooms were clean and comfortable. There doesn't seem to be enough space at the pool for everyone. Also, there could be a couple more restaurants. The wait was 1.5 every night.
- Michael (9/5): Loved it. - The staff in every area are far above average. Without exception, all perfectly groomed and well-dressed. Always pleasant, friendly and very helpful. The resort is also amazingly clean with staff cleaning constantly. The resort is not very old and everything looks and works like brand new. Beautiful design too. Buffet food is very good with great variety and you can find new offerings every day. And again, great service. The ala carte restaurants are good too and not difficult to get seated. Enough lounge chairs and umbrellas for everyone either at the pools or beach. Even if you don’t run out at dawn to reserve your lounges or just want to sleep in a bit don’t worry. If you can’t find a seat and some shade, just ask and staff will cheerfully get you set up with chairs and umbrellas. Is so pleasing not to have that seating anxiety! Beach is very good, with nice soft sand. Great service there too. Seriously, it’s difficult to think of something to complain about at Riu Palace Kukulkan. Ok, the ala carte restaurants are very noisy. New York Strip steak in the steak house not very good.
- Raul (1/5): - Não recomendo Tive um grande problema com esse hotel e outro hóspede que chegou depois de mim também. Fiz a reserva em minha conta booking, mas coloquei como hóspede meu irmão e minha mãe. Chegando lá, eles falaram que no sistema deles não estava constando o nome do meu irmão e, com isso, não poderiam permitir a entrada deles, embora estivesse com a confirmação do booking no nome dele. Ligamos para o booking e para a adminstradora do hotel, ambos informaram que iam resolver, mas o hotel falou que a intermediadora deles com o booking não estava trabalhando e não sabiam se a pessoa responsável ia pegar férias ou não, aí não tinha como atualizar a reserva para o nome do meu irmão. Resultado: tive que ir para outro hotel.
- Britton (8/5): All amazing... except the food. - I loved the room, the facilities, access to the beach and pools. The staff was incredible- so helpful and went out of their way to make sure everyone was having a good time. The evening entertainment was always a blast and we loved getting to visit neighboring Ruis. We were bussed over to a neighboring Rui for a neon dance party one night, and Ubered over to another Rui to swim in their pool and snorkel off their beach. We enjoyed visiting the spa and the massage was so worth it! Highly recommend. The food could have been much better. I don't eat meat or dairy and had little trouble finding something to eat without these ingredients at the buffet service, but the food flavor overall left something to be desired. Except for the fruit, all the fruit was amazing. Most dishes, breads, and pastries were bland. We ordered room service and received a veggie sandwich with boiled vegetables and tofu on bread, no sauce or seasoning, and a side of stale plain potato chips. Most disappointing was the restaurants. Every restaurant on site shares a single "vegetarian" menu that you can order from with only 3 main courses, and only one main course that is dairy free. We wanted to eat at the restaurants with our family so we went to three of the restaurants for dinners and had to eat the same food each time because again, it's the same vegetarian menu no matter where you go. Plus, it took an exorbitant amount of time to get the vegetarian option to the table. I think they may have been ordering it from a kitchen elsewhere on campus. I think each restaurant should have at least one unique option for their food style that's vegetarian.
- Nicole (10/5): Very nice hotel! - We arrived around noon on a Saturday, check in was already completed electronically so check in was very easy. We had been inquiring about the ELITE status avail for a few months prior to arrival but did not qualify. We decided that we really didn't need it after being there for a few days anyway. We had dinner at all of the restaurants. They were very good; the selection was a bit smaller but very good. The steak place was our favorite and the buffet food was really good. The pools were very nice one of the pools was quite warm which felt good on windy days. The pool swim up was very active but a good crowd and amazing bar tenders. The grounds were very clean with people out and about and very attentive. The ocean front was absolutely beautiful, they take very good care of it and you can swim in the ocean. The ocean was very active when we were there with it being windy but we still were able to enjoy the water. The entertainment was good, we enjoyed the videos and a show before bed. The staff was very attentive they asked for your order while watching the show and around the pool, this isn't overly common at all resorts, so we appreciated the above and beyond of the kind staff. The location is around 7 bucks away from the Isla Ferry to go over to Isla Maheras, the location of this hotel was a few miles down the road from the Hotel Alley but we were very happy about the 20 minutes away from the airport. All in all I would recommend this hotel, I have been to several RIU's and this one was a bit smaller compared to others but we really enjoyed that. There was something that I ate that made me sick the first two days. Pack something to help with this just in case. The hotel is across the street from a pharmacy just in case you need it.
- Wills (9/5): -
Photos
