Casa Balam
Location: Punta allen #41, Cancun, MX
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet access, communal living room, and tour/ticket assistance for a seamless stay.
Featured Amenities
Benefit from luggage storage and a water dispenser to enhance your experience at Casa Balam.
Comfortable Accommodations
Relax in one of the 10 air-conditioned guestrooms with free Wi-Fi, satellite TV, and daily housekeeping.
Experience the best of Cancun at Casa Balam, conveniently located near major attractions such as Mercado 23 and Las Palapas Park. Book now for an unforgettable stay.
Important Information
Policies
Check-in: 02:00 PM - 09:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Free WiFi
- Luggage storage
- Designated smoking area
- Street parking
- Wheelchair accessible
- Outdoor furniture
- Front desk (limited hours)
- Tours/ticket assistance
- Water dispenser
- Well-lit path to entrance
Rooms Available
-
Room (Balam 11)
1 Double Bed and 1 Large Twin Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Standard Room (Balam 7)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Standard Room (Balam 10)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Room (Balam 4)
1 Double Bed and 1 Large Twin Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Room (Balam 1)
2 Double Beds
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Standard Room (Balam 9)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Standard Room (Balam 6)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Room (Balam 5)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Basic Room (Balam 3)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
-
Standard Room (Balam 8)
1 Double Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Bedsheets provided
Guest Reviews
- Montserrat (6/5): - This property is noisy. People on their phones until late on the hallway. It’s ok if you are going to spend a cheap night or two but not more than that. They don’t have a wardrobe where to keep your clothes/luggage. Their safety box wasn’t working. Shower had mold and smelled terribly bad when turning the water on. Staff on the other hand were lovely, took my luggage upstairs (no lift) and offered me coffee every time I went in or out of the property.
- Tom (10/5): - Very happy with the stay and services.
- Hugo (10/5): - El hotel es sencillo para pasar una sola noche, el personal muy atentos y los cuartos pequeños pero limpios y es conveniente porque está cerca de la terminal del ADO y centro de Cancún cerca del mercado 23 que lo recomendamos para hacer las últimas compras.
- Funky (10/5): - Es un hotel sencillo para descansar a un bajo costo. Sus habitaciones cuentan con ventilador, aire acondicinado y un pequeño frigobar. Nada ostentoso, muy básico pero extremadamente funcional. Se encuentra a 10 min caminando de ado cancun centro.
- Komal (6/5): - It was clean place but the Hotel wanted the payment in Cash only, he was not ready to take Credit Card, The location of Hotel was in a bit sketchy neighbourhood so not very safe I would say, The locker wasn't working so we have take our passports wherever we go.
- Wassim (10/5): - I really enjoyed my experience in this hotel. The staff is friendly and the hotel is very clean.
- Sophie (10/5): Bon rapport qualité prix proche station de bus - Bon rapport qualité-prix. Proche terminal de bus ADO. Proche resto, animation. Personnel attentionné. Nous étions en retard, il a communiqué avec nous par whats ap, nous a laissé les clés et le code dans une boite a clés et est venu dès qu'il a pu. Calme. Draps tout doux. Eau chaude et pression dans la douche. Belle terrasse en avant.
- Tina (8/5): - Für einen Zwischenstopp um mit dem ADO weiter zu fahren ideal.
- LUCIMAR DE (10/5): Boa - Faltou somente bebidas no frigobar
- Evelio (10/5): - Not a long stay but it was great
- EUGENIA (4/5): - Deteriorado, mal funcionamiento del baño mohoso y sin ventilacion
- Maryse (6/5): - A voir les photos, on s'attend à quelque chose de plus grand. La chambre est vraiment basique. Pas de chaise ni de table, le meuble de la salle de bain est vraiment vetuste. Le côté positif est le café et l'eau à disposition.
- David (10/5): - Excelente lugar para hospedarse, cómoda, ordenada y buena atención. Cerca al terminal ADO y mercado 28.
- Verified traveler (6/5): - En cuanto a servicio y limpieza muy bien lo único es q cobran por el lavado de las toallas que el mismo hotel da y pues eso debe ser parte del servicio q hotel da.
- María Karina (10/5): - Me encantó
- Patricio (8/5): Comodo - Bonito hotel sencillo y comodo, la atencion del personal de recepción excelente te dan cafe y te sin costo y muy amables
- katia osorio (2/5): - No hice check in en la propiedad.
- Fernando (6/5): - El personal es muy amable, el hotel es bonito y tranquilo. La habitación es amplia, el mobiliario se ve algo gastado y las del lavamanos del baño estaban dañadas y había fuga de agua, sólo es cuestión de algunos detalles de mantenimiento.
- Isai (10/5): - Con las comodidades y servicios necesarios para tu estancia.
- Gaffurbek (2/5): - Schrecklich
- Georgina (10/5): MUY BIEN PARA DESCANSAR - MUY LIMPIO Y FRESCO EL LUGAR
- Xochiquetzy (10/5): - We have a wonderful time, just really nice hospitality.
- Arlette (10/5): - El staff es muy atento y siempre pendie tes de mis peticiones y de mi comodidad. Es muy centrico y seguro la ubicacion. Todo en la habitacion funcionaba correctamente.
- Verified traveler (10/5): - Great check-in. Clean rooms with cold A/C and hot water with strong pressure for showers. Will be back!
- ?? (6/5): - 値段相応という感じです。 ハウスキーピングやタオル交換は3日に1度のため注意して下さい。 ヘアドライヤーはフロントがオープンしている間に借りてください。そうしないと髪を乾かさないまま寝る羽目になります。 シャワーはお湯は出ますが、蛇口の立て付けが悪くかなり音がうるさいです。 掛け布団はペラペラで寒いです。 金庫がありましたが、鍵がかかっていたため使えなかったです。 フロントの方の対応や事前連絡のやり取りなどは良かったです。 ウォーターサーバーがありますが、ぬるいのであまり使わなかったです。 値段相応という感じです。寝るためだけならまぁありです。 周辺は22時ごろでも歩けます。ADOバスターミナルからは10分しません。歩ける距離ですが、キャリーを持っている場合、道路が整備されていないため歩きづらいです。お気をつけください。
- Harris (8/5): - This hotel i think is the safest and cheep hotel I've ever seen simple but elegant...
- Ara (10/5): - Me encantó la limpieza y trato.
- Priten (10/5): Very nice hotel, well located for ADO busses - Nice modern rooms with fridges, hot water, comfy beds and an aircon unit and ceiling fan. Its a 7 minute walk from the ADO bus terminal downtown which is convenient, but a 20 minute walk to Smart Oasis which is where the Chichen Itza Tours generally do their pick ups. Nevertheless its a safe walk and the hotel itself although on a slightly less appealing street, is great and has a gate, and also right next to a Pizza hut and KFC which is convenient. No complaints.
- Roberto (10/5): - Muy bueno para el precio
- rodolfo (10/5): - It’s a nice and clean little hotel. Nothing fancy but economical. The bed was comfortable, quiet room. , it’s in residential neighborhood a few steps from the main avenue and about a 15 minute walk from the main bus terminal for those that are traveling by bus. Nice staff
- Humberto (10/5): - Todo
- GUILLERMO (8/5): - LIMPIEZA
- Jolie (2/5): - The room was surprisingly disgusting. The room looked nothing like the pictures and the stay was overall extremely uncomfortable.
- Suzette (2/5): - We were given a room that opened to the lobby. They would not accept our credit card, wanted cash. It was late and we had to run around looking for an ATM. They locked up my passport and when we got the cash there was no staff there to pay (were suppose to be available until 10pm) There was no TV remote, a large patch of mould on the wall and I killed a giant cockroach. In the morning staff was 30 minutes late and we missed our bus to the airport. Got to the airport late and missed our flight. We had told her we needed to leave by 8 am. No response to our call or email. No apologies. DO NOT STAY HERE
- Suzanne (10/5): Mujer sola - Todo Perfecto especialmente por el precio. Mi cuarto era bastante grande para hacer yoga también. Gracias 🙏
- Felicity (10/5): - It was very central close to shops , restaurants, bus to move around to the beaches n shops. Staff was friendly, helped me with my directions to go places
- jose leonardo (10/5): - The staff was excellent very professional and friendly.
- JEREMY (2/5): - Nothing as pictured. Buyer beware.
- Azucena (10/5): Excellent!! - Great place! Clean, comfortable, free coffee, close to restaurants, close to bus station, free parking on the street and they were super helpful on accommodations. We got there pretty late, they came down to open door for us. Muchas Gracias!!
- Bernard (6/5): Read fine print and bring cash to pay. - I have been booking with hotels.com for at least 7 years, and I always pay via credit card. This hotel is an exception. Although they allowed me to check in without paying Mexican dollars since it was already evening, the staff/owner wanted to hold my passport until I pay or they would cancel my booking. Fortunately, they were willing to take my US dollars as deposit instead of my passport. There was a big hole in the wall in my room, but I did not see any rat. Aside from this, everything else was OK.
- Alejandra (6/5): - El lugar esta bonito y el staff es muy amable. El lugar es muy limpio y comodo. Pero como las paredes no son de concreto y son muy delgadas, se puede oir todo lo de los demas cuartos, no solo a los lados (Por ejemplo, al salir del pasillo, se oia una regadera de no se donde) La experiencia dependera mucho de los vecinos. En mi caso no fue muy placentera porq eran muy ruidosos
- Verified traveler (10/5): - Room was clean, AC worked great, good showers, very friendly front desk staff who speak English. I would stay here again and have told my friends about this nice place.
- Corey (10/5): - The hotel and staff was amazing I will definitely come back!!
- Johann (8/5): - I like the staff and the service, the rooms are great for the price. I would have really liked to be able to use the safe boxes in the rooms, Ive stayed here multiple times and overall its been a good experience, I strongly recommend this business, hopefully when Im next in cancun they have rooms available.
- Timothy (10/5): - I loved the place - no tourists around, close to the ADO bus station, great price and the staff were fluent in English! and very sweet!
- Mary (10/5): - Very clean, quiet, excellent staff. Will definitely come back
- Francisco (10/5): - Very good service throughout stay. Very polite. The area is not the best but very good hotel stay.
- James (8/5): - This is a low cost, no-frills guest house, which is very clean and offers good service. it's hard not to give the place five stars, but there were a few details that could have been better. For example, one of the lights is our room did not work and we could not find/were not provided a remote for the TV. That said, if you're looking for a clean, budget-friendly place near the downtown bus station for a night or two, Casa Balam is a good choice.
- Amanda (8/5): - Clean, basic hotel room, bed, fridge, to & wi-if & A/C, clean shower with hot and cold water taps, good location for a night or two near public transport links to go airport, playa del carmen, Tulum, mexico
- Gus (10/5): - I was very surprised about this property. It exceeded my expectations by far. The employees and the owner were extremely friendly and knowledgeable. I will be returning to this hotel if my vacation plans take me to this area.
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