The West Hotel & Spa
Location: 23 Hàng Đào, Hanoi, vn
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind.
Modern Comforts
Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property.
Convenient Location
Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease.
Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Tour desk
- Soundproof rooms
- Car hire
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Fruits
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Room, 1 King Bed, City View
1 King Bed
323-sq-foot room with city views
Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and designer toiletries
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Heating
- Slippers
- Fireplace
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Deluxe Room, 1 Bedroom, City View
1 Queen Bed
269-sq-foot room with city views
Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and designer toiletries
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Heating
- Slippers
- Fireplace
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Deluxe Room
1 Queen Bed
269 sq feet
Relax - Fireplace
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and designer toiletries
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Heating
- Slippers
- Fireplace
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Family Room
Offering free toiletries, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The family room features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Superior Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Executive Room
1 Large Twin Bed and 1 Queen Bed
388-sq-foot room with city views
Layout - Bedroom
Relax - Fireplace
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 32-inch Smart TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and designer toiletries
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Heating
- Slippers
- Fireplace
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Hydromassage showerhead
- Bedsheets provided
- Smart TV
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Desk chair
-
Deluxe Twin Room
Providing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Deluxe Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Deluxe Double Room with City View
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Triple Room with City View
Featuring free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
-
Junior Suite with Balcony
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. Featuring a balcony with city views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Bidet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Hand sanitiser
Guest Reviews
- Kimberly (10/5): Una estadía con excelente ambiente - Todo estuvo perfecto. El spa es algo que hay que probar después de un largo día caminando. Leo fue muy amable y nos ayudó mucho con recomendaciones de restaurantes locales. El ambiente aquí es realmente encantador.
- Zeynep Serra (10/5): Merkezi - Baya iyiyidi çok iyidi hatta. İnsanlar çok yardımcı Kahvaltı bize göre değildi ama biz glutensiz ve vejetaryen besleniyoruz
- Anneliese (8/5): - Good central location No taxi pick ups allowed from the street at different points in the day
- Jens (10/5): -
- Alicia (10/5): - This is a great place to stay, fantastic location in the old quarter, good sized room and everything was clean. What really makes this an extraordinary experience is the staff! The whole team are just so friendly, cheerful and happy to have a chat or give you a suggestion for anything from the best egg coffee, what sites to see, the best Bun Cha or even help with putting your bags in the back of your airport transfer and making sure the driver knows which terminal to take you to. It's all done with a smile and such ease.
- David (10/5): Perfect location and super comfortable stay - The location is a dream- everything is just a short walk away. Our room was super clean and the bed was one of the comfiest I've ever slept in. Huge thanks to Mike for being so welcoming!
- Gabriel (9/5): Smooth city stay with great support - Perfect spot for a city break. Leo was a legend and helped us with all our heavy luggage. The rooms are modern and well-maintained. We’ll definitely be back
- Blondelle (10/5): Excellent rapport qualité-prix - Excellent rapport qualité-prix. L’emplacement est central, l’endroit est propre et le personnel très sympathique. Le petit-déjeuner a dépassé nos attentes ! Merci à Mike et à toute l’équipe d’avoir pris si bien soin de nous.
- Mun Jae (5/5): -
- Emely (10/5): -
- Bryant (10/5): 10/10 service - Spotless facilities and a fantastic breakfast. The coffee was actually really good! Staff made sure we had everything we needed.
- Mohammed (10/5): -
- Kera (10/5): -
- Mathew (10/5): Lovely hotel in a great location - Lovely hotel in great location. Comfortable beds. Nothing
- Giulia (10/5): Un soggiorno nel cuore di Hanoi - Abbiamo avuto un ottimo soggiorno al The West Hotel & SPA: la posizione eccellente, a pochi passi dal Lago di Hoan Kiem e nel cuore del quartiere vecchio di Hanoi. La camera era pulita e spaziosa. Ma ciò che ha fatto la differenza è stato il personale impeccabile nell’assisterci per ogni esigenza: grazie al receptionist Leo per averci aiutato ad organizzare gli spostamenti verso la Baia di Ha Long e Ninh Binh, e per essere stato sempre a disposizione per ogni esigenza. La colazione potrebbe essere arricchita con una maggiore scelta.
- Viktor (9/5): In the middle of old quarter - Nice breakfast buffet, nice clean rooms, with elevator The water faucet went hard
- Joshua (10/5): Lovely staff, great room - How close it is to everything. The clean and spacious room. The lovely and very helpful staff. I don’t have a bad thing to say.
- Robert (9/5): -
- Emma (10/5): A clean, comfortable and welcoming stay in a vibrant central location, with exceptional staff who make you feel right at - We had a wonderful experience at The West Hotel during our time in Hanoi. Our initial stay was for one night as a group of three, and we were pleasantly surprised by how spacious the room felt. The air conditioning worked perfectly, and the bathroom was notably larger than what we had experienced in other hotels. Everything was impeccably clean, and it was clear the staff took great pride in maintaining the space — we saw them carefully tending to the foyer and common areas regularly. We enjoyed our stay so much that we returned twice more as our travel plans shifted. Each time, the hotel felt like a familiar and comforting place to come back to — almost like a safe haven when things didn’t go to plan. The staff were consistently warm, welcoming, and attentive, which made all the difference. A big shout out to Mike, Emma, Leo, and Travis, who were incredibly kind and helpful throughout our stays. They supported us with everything from storing luggage to assisting with logistics planning when things fell apart — their care and professionalism truly stood out. Breakfast offered a good variety of both Western and Vietnamese options, with something for everyone. We also appreciated that additional dishes, such as pancakes, could be prepared upon request. Overall, a reliable, clean, and genuinely welcoming place to stay in Hanoi in the heart of the old quarter. We wouldn’t hesitate to return again. The hotel’s location right in front of the night market was a real highlight — it made exploring the atmosphere, food, and local stalls incredibly easy and enjoyable. Despite being in such a central and bustling area, it was impressively quiet inside the hotel, which made it easy to relax and unwind. On one of our stays, we were even located right next to the lift and didn’t hear a thing, which really speaks to how well sound is managed throughout the property. One thing to keep in mind is that during market hours, the road is closed to cars, so taxis can’t pick up directly from the hotel entrance. Motorbikes can still pass through, and for cars, alternative pickup points are just a short walk away.
- Steven (9/5): Stay stay stay here the best value and breakfast buffet - We were there on a Friday night walked out the hotel door and it was a whole street of local markets, the location is by far the best , 150mts and you are at the lake. Just the perfect location, Buffet breakfast is probably close to being the best I have ever had, great selection of foods and fresh fruit l, pastries, hot western food, hot Vietnamese food and cereals. We were on level 6 all by ourselves only 1 hotel room on 6th floor and maybe the only downside there is another room on level 6 and it’s the room attendants storage room so they are there early and you do hear the ghost noises haha obviously if they need something during the night they do come up but it wasn’t bad but they are there pretty early.
- Thoro (10/5): Excellent staff - Everything
- Uwe (9/5): -
- Charters (10/5): - Location was perfect, beautiful views from balcony of the lake and busy streets. 50m from the lake, right in old quarter and 5 min walk to beer street. Was clean, comfortable, and hosted me exceptionally well. Thought it was a bit cheaper when I booked on booking.com
- Matthew (10/5): - Staff were so helpful
- Vivien Tan (8/5): -
- Matthew (10/5): - Staff were friendly
- Nicholas (10/5): Łatwy i przyjemny pobyt - Wszystko było po prostu „łatwe”. Bez stresu, świetna lokalizacja i bardzo wygodne pokoje. To miejsce daje o wiele lepsze wrażenie niż duże, chłodne hotele.
- Michael (9/5): Easy, convenient, and great value - Great hotel for a quick stopover. Check-in was a breeze and the staff were very helpful. Excellent value for a central location.
- Heather (9/5): A wonderful stay in Hanoi! - The room was very clean and comfortable. The staff were wonderful and the location was perfect! We wish that it had a pool, but understand that the location may have prevented that.
- Swapnil (5/5): OK - Location is nice. inside the market area. I didn't get desire room which I have booked. no front side view. it was congested one
- Michael (9/5): Enjoyed our day very much. Would definitely return. - Location, staff, breakfast were all very good.
- Alexandra (9/5): - Tiny little hotel in a great location. Staff were very friendly and helpful. Rooms were spacious and clean. Breakfast was lovely. Situated right in the hustle and bustle of Hanoi. Easy walk to loads of restaurants, Hoan Kiem lake, markets etc. we only stayed one night but would have loved to stay longer!
- Joel (10/5): - Parfait pour nous .super emplacement dans le vieux quartier d’Hanoi. Personnel très agréable. Rien
- Paul (10/5): -
- Matthew (10/5): - Everything exceeded our expectations. Spotless rooms, friendly service, and a fantastic location for a city break
- jenniferbU3224SI (10/5): Not five star but for the price, excellent - I’m not going to bag this hotel like some of the other guests. For the price and location this is a very good hotel. The staff were great, breakfast was good to start the day, our room was satisfactory to our needs, it was clean even though no window but we booked knowing that and it was quiet, location was excellent- walked everywhere from here, the night markets on the weekend are outside your door. Will stay here again when I come back.
- Stevenieuwoudt (9/5): Perfect location - Location was spot on! Will definitely book when in Hanoi again. 3% card fee no outside window
- Valiant (10/5): Séjour fantastique avec un accueil chaleureux et un emplacement idéal - Séjour fantastique à The West ! L’emplacement est imbattable pour visiter la ville. Un grand merci à Mike pour son accueil chaleureux et ses précieux conseils locaux.
- Paula (8/5): Good for a short stay in Hanoi - Location, breakfast, lift, free water top-ups, fridge in the room The room was a bit outdated
- Reece (10/5): - The breakfast spread was amazing with plenty of options. Special thanks to LEO for her kindness. A very comfortable and pleasant stay
- Daniel (9/5): - L'emplacement de l'hôtel dans une rue dynamique La gentillesse de nos hôtes
- Sebastian (10/5): Freundlicher Empfang mit Kaffee und gemütlicher Atmosphäre - Wir mussten ein paar Minuten warten, bis unser Zimmer fertig war, aber Travis hat uns währenddessen einen großartigen lokalen Kaffee angeboten. Die Atmosphäre im The West war wirklich angenehm und gemütlich, fast wie zu Hause.
- Anna (10/5): Feels like staying with friends ☕🏡 - Honestly, it felt more like staying at a friend's place than a hotel. Travis and Leo were so sweet and always remembered our coffee order in the morning. Such a homey vibe.
- Charlotte (10/5): So central and convenient! - The lift is a bit slow during busy hours, but the staff are so quick to help with everything else that it didn't bother us. Thanks to Mike for everything
- Mirjam (10/5): Mysigt och hemtrevligt hotell - Ett så gulligt och mysigt hotell. Frukosten var enkel men god. Det har en väldigt vänlig och hemtrevlig känsla.
- Sandra (10/5): Spokojny pobyt mimo ruchliwej okolicy - Ulica na zewnątrz jest dość ruchliwa, ale gdy jesteś już w środku, panuje tu spokojna i przyjemna atmosfera. Sprzątanie stoi na bardzo wysokim poziomie. Szczególne podziękowania dla Mike’a za profesjonalną obsługę.
- Wise (10/5): -
- Kyle (10/5): - A lovely hotel with a great vibe. Mike was a star and helped us arrange our airport transfer effortlessly. Such a professional team!
- Schneider (10/5): - La experiencia fue excelente. La gente del hotel super amable. Estamos super agradecidos. Volveremos
- Callum (10/5): Warm vibes, great breakfast & coffee ☕✨ - Loved the breakfast and the coffee! The whole place has a very warm and welcoming energy. We felt very looked after.
- dante (8/5): -
- Levi (10/5): Great value for the price. - You can’t beat the location! The bathroom was a bit compact but very clean. Travis made our check-in a breeze. Thank you, The West team!
- Sébastien (10/5): Excellent hôtel, très bien placé - Proche de toute commodités et le personnel était vraiment adorable On avait peur du bruit, mais au final on a super bien dormi
- Tammy (10/5): Happy with the location, breakfast included and wonderful helpful staff - Clean and tidy. Staff were lovely and very accommodating. Mike was fantastic prior to us arriving in Vietnam with booking buses to Sapa and returning and the airport shuttle. Very prompt and easy to deal with on WhatsApp, relieving unwanted stress - thank you
- Guest (8/5): -
- Silvia (8/5): -
- Virinia (9/5): Clean property in Perfect location - Perfect location in old town near the lake. The staff couldn't do enough to make our stay more comfortable. Great breakfast! There is no common area to hang out. And the spa is not open and operating currently.
- Marina (10/5): - Хорошее местоположение, приветливый персонал, неплохие завтраки. Чисто, достаточно тихо
- Lucas (10/5): Steady comfort throughout - What I liked most was how stable and calm everything felt. There was no sudden noise and no unexpected problems during my stay. Each day felt the same in a good way, which made it easy to relax. I stayed for a few days and the experience was always smooth and comfortable. It gave me a sense of peace because nothing changed or caused stress.
- Angela (8/5): Great location can walk to everything and the staff were excellent very friendly - Great location and friendly staff
- Hui Phen (10/5): - It was very central, clean and great value for money. The staff were very hospitable, polite and extremely helpful. Thank you Travis, Emma, Leo and the rest of the crew for making our stay enjoyable. None
- bryn (10/5): Great stays on both dates. - Great location. Superb staff, nothing too much trouble. N/A
- Sabrina (8/5): Gerne wieder! - Sehr aufmerksames und sympathisches Personal! Coole Lage, zentral in der Stadt. Am Wochenende wurde die Straße vor der Tür zum Nachtmarkt. Wir fanden das spannend! Muss man aber mögen bzw. "Good to know". Lautstärke war trotzdem ok. Frühstück war in Ordnung. Nicht mehr und nicht weniger.
- alexandre (10/5): -
- Julie (10/5): - Well located in the old quarter, but our room at the back of the hotel was very quiet. The room was clean and very comfortable. The staff went out of their way to be helpful and offered great advice for both things to do in Hanoi and for the next step in our trip to Sapa. I would recommend.
- Julie (10/5): Perfect stay in beautiful Hanoi - Everything about this hotel Is fantastic. The size of the room, the breakfast, the staff are just exceptional and the location can’t get better. MIke and his team are so welcoming and take such good care of you. Our 2nd stay there and it won’t be our last, it feels like home going back there. Nothing! Can’t fault it
- Barbara (10/5): The perfect hotel to stay in the old city, with excellent facilities and breakfast and very kind staff. - The West is an excellent choice if you want to be in the midst of all the attractions of the old city. The lovely lake is just a five minute walk away. My inside room without a window was perfectly quiet, which is a real bonus in such a teeming city. The room was very well equipped and comfortable. And the breakfast was one of the best I’ve had in Vietnam, with many fresh choices, both Vietnamese and western. But the very best thing about the hotel was the extremely kind and helpful staff. They were all so genuinely caring and thoughtful. Thank you. Nothing.
- Nikolaos (10/5): -
- Małgorzata (10/5): Lokalizacja najlepsza z możliwych, wszędzie można dojść na piechotę, pobyt udany - Śniadania urozmaicone i smaczne, wszystko świeże. Można było zamówić dodatkowo naleśniki, omlet lub wietnamską zupę Wszystko było w porządku
- Chi Kin (6/5): Good Value for Money Hotel - Location and value for money Noise coming from outside
- bryn (10/5): Excellent. Already booked another stay - Great location. Very helpful staff N/A
- Susanne (10/5): Fab stay in Hanoi - Was local to everywhere Nothing
- Arvind (9/5): Good short stay hotel great staff. - Great staff. Room was clean and comfortable. Good breakfast. More ceareal choices for breakfast.
- blanc (10/5): À recommander chaleureusement - Nous avons tout aimé de l’accueil jusqu’au petit déjeuner au calme de la chambre, la gentillesse du personnel, le petit verre de thé qui nous attendait à l’arrivée, la variété du petit déjeuner, le confort des lits le silence et l’emplacement idéal Rien
- Johnson (9/5): - Great location and the staff were very friendly and helpful. Made us feel very welcome.
- Gianmarco (10/5): Grazie allo staff, super gentili e disponibili - Posizione e staff super gentili e parlano inglese Alcune stanze magari manca un po’ di luce naturale
- Luisa (8/5): - Great location! Good shower pressure and comfortable bed. Although the night market is right outside the hotel, it was quiet. There are many nearby restaurants, cafes, shops and laundry services. The buffet breakfast was good and plentiful. The staff are very friendly and helpful. The balcony was enclosed by metal brackets and a roof. Although we enjoyed sitting at the balcony table and chairs, we found it a bit confining. Rooms a bit outdated.
- Genesis (10/5): -
- Busse (10/5): -
- Carolina (10/5): Ótima localização e atendimento! - O hotel está muito bem localizado no Old Quarter, sendo possível acessar vários pontos turísticos a pé, além de lojas e restaurantes. Apesar da agitação da rua, o quarto é bem silencioso, cama espaçosa, bom chuveiro. O destaque é o atendimento dos funcionários, muito atenciosos e simpáticos! Recomendo!
- Kayla (5/5): Mooier op de foto’s en geen spa. - De accommodatie ligt op een prettige plek met veel bezienswaardigheden en restaurants op loopafstand. Hoewel het hotel en spa heet, was er tijdens ons verblijf geen spa. Of deze buiten werking was of helemaal niet aanwezig is, is ons niet duidelijk geworden. Dit was in ieder geval nergens vermeld vóór onze aankomst en een uitleg is er nooit gekomen. Daarnaast is het erg gehorig; je hoort vrijwel iedereen op de gang, vooral het personeel in de avond en vroeg in de ochtend. Bij aankomst had de dame bij de receptie bovendien weinig tijd voor ons. We werden met minimale uitleg naar onze kamer gebracht. Ze drong er ook op aan dat we contant zouden betalen, terwijl wij aangaven dat niet te willen.
- Thomas Selvaraj (7/5): Decent stay - The hotel staff are friendly and always willing to help. We booked for the airport taxi to and fro from the hotel. We also booked the day tours from the hotel. This included the Ninh Binh tour and the Ha Long Bay tour. Both tours were hotel pick ups and both the tours were well organised. Booking.com hadn't taken the payment and we had to pay in the local currency after withdrawal locally. The hotel charges and extra 3% if you make the card payment. The breakfast in our opinion is not geared for European tourists. We literally ate bread everyday. Nothing else looked appetizing. The coffee was pathetic! They had the smallest cups possible! Coming from the UK and Vietnam being a coffee house, this could be improved. The room was adequate and clean. The rooms were cleaned daily if needed. There isn't an iron box! The hotel is in the old quarter and close to all local tourist attractions including the restaurants, beer street and of course shopping. The night market which runs from Friday to Sunday is located at the door step. The drive from the airport to the hotel by taxi takes 45 minutes. Overall, it's a decent stay and would recommend it. Breakfast as mentioned above.
- Char (7/5): -
- Didier (9/5): Je recommande cet hôtel - La chambre et surtout son lit Le personnel très agréable Le petit déjeuner très copieux et très bon L'hôtel est très bien situé Rien à redire
- Susanne (10/5): - Clean and friendly
- Gautam (8/5): -
- Shira (1/5): - The staff was great Not the same as the picture
- Maren (9/5): Alt i alt et fornøyelig opphold. Personale var imøtekommende, hjelpsomme og hjertevarme. Vil så absolutt anbefale dette, - Fantastisk personale! Litt lavt trykk i dusjen
- Nhan (7/5): -
- shlomic492 (10/5): Wonderful service in this hotel - Wonderful service especially from Emma the receptionist
- Vetter (10/5): Staff friendly and very helpful and good value for the money - Close to night market Quiet Very friendly staff Tour Bus can’t stop there until after 9 am recent law
- Antonino (8/5): - Good location, clean and comfortable, staff were very friendly and helpful
- Beth (8/5): Friendly hotel in the heart of the Old Town Hanoi. - The staff were super friendly and helpful. We thoroughly enjoyed the breakfast buffet each morning!
- Loantrang (8/5): Room is small but at Old Quarter, we can’t expect bigger room. I would book at this hotel if I come back to Hanoi - Location and staffs
- Filthy Phil (6/5): -
- Christophe (9/5): - Emplacement Spa en réparation
- Dominique (10/5): - Un personnel plus qu' attentif, serviable, intelligent, gentil. Rien
- Davide (8/5): - The staff was extremely kind, helpful and welcoming. They helped us with laundry, to book a cruise and other many suggestions. They also took in custody our luggages while we were out for the night, first SaPa and in Ha Long Bay. The position is very good, near to everything (restaurants, atm, shops). During the weekend there is a huge market just in the street below, it can be quite overwhelming and loud. Anyway, rooms are well isolated we didn't hear any noise despite the crowdy market outside. Breakfast is not that good, the food is not bad but there isnt much variety. Rooms are clean for the local standards but far from our concept of 4stars hotels. Showers were little bit rusty in some points. No big concerns.
- Bharat (8/5): -
- Julie (9/5): Fantastic hotel in a magic location - Location was amazing, staff were super helpful and always going out of their way to help. Breakfast was really good, the rooms are super spacious, comfy bed and excellent soundproofing on the balcony rooms. Loved being able to people watch as well from the balcony. Mike, Travis, Kai and Leo were exceptional. The only u fortunate was pho ran out 15 mins into breakfast service this morning. If that’s the worst that happens it’s not really a concern!
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