Keypad Hotel - 24 Hang Ga

Location: 24 Phố Hàng Gà, Hàng Bồ, Hoàn Kiếm, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Currency exchange
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Kid meals
• Public transport tickets
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Room

  Offering free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, executive lounge access as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with City View

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features soundproof walls, flat-screen TV with streaming services, city views, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room

  Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. This double room features air conditioning, soundproof walls, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  The hot tub is a top feature of this double room. Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has air conditioning, soundproof walls, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Quadruple Room

  Providing free toiletries, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, executive lounge access as well as city views. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Pyn (5/5): -
• Julie (10/5): Super - Hôtel plutôt central, à 15mn à pieds du lac Hoan Kiem et de toutes les boutiques aux alentours ! L’hôtel était très propre, la chambre spacieuse et le lit hyper confortable ! La rue est très bruyante pourtant on entend rien du tout. Le personnel était adorable !
• Stefana (4/5): Poorly managed hotel - Location is good Unfortunately I have stayed at this hotel for 2 weeks. The first thing that was really unpleasant was the fact that I booked it 6 months in advance with the request of a window. When you enter the standard room there are 2 windows. One to the hallway and one in the middle of the building. So total darkness there is no natural light. I spoke to the receptionist telling her the situation and that we stay a long time and requested a window ahead of time. They could have told us when I messaged them that this room has no natural light so I would have not booked it. The receptionists were not helpful at all with changing our room and their attitude wasn’t the most pleasant one. Two weeks in a small room with no natural light is not a pleasure. It was cheap but not the cheapest for what they offer which is nothing. Breakfast was extra charge. The room is small and it lacks in cleanliness. We dusted the whole room ourselves because there was dust everywhere especially in the wardrobe. When telling the receptionists they didn’t even send somebody to help us with that. Stains on the bedding, there was dried mucus on the wall, the bathroom was a health hazard. No one ever cleaned the shower head it was full of dirt. The faucet was all stained same with the doors and walls.Housekeeping during the stay is non existent just making the bed. In two weeks that is not enough. The housekeeping trolley is always left in the hallway,the stairs are just storage for housekeeping stuff. There are drain flies everywhere. Even with the door closed they will land on the bed and pillows. We found them everywhere. The aircon is placed directly over the head so expect to wake up sick from it.Really bad experience from beginning to end.
• Nedjabat (9/5): Comfortable and very helpful staff - Very comfortable property and very friendly and helpful staff! Specially Hannah (Annah?) helped us a lot! I liked everything
• Melrose (10/5): - Our family stayed at Keypad Hotel for three days and had a wonderful experience. Ms. Kelly and the rest of the staff were very accommodating, even allowing us to check in early when we arrived ahead of schedule. Communication was easy since everyone speaks and understands English well. The rooms come with complimentary water, coffee, and tea, which are restocked daily along with regular housekeeping. The hotel is also in a great location—close to popular tourist spots and surrounded by many dining options. Overall, everything was smooth and convenient, making our stay truly hassle-free.
• Ta (10/5): -
• Rune (10/5): -
• Pawel Grayek (5/5): good for night or two. - location. Staff really friendly. Easy check in. dark small rooms but for this price I didn't expect more.
• Anthony (9/5): Très bon séjour. - Chambre très spacieuse, lit très confortable. Excellent emplacement. Le personnel était très accueillant et sympathique.
• lukaspodgorski (8/5): - Wszystko ok. Dobre położenie
• Karolina (10/5): - Location and service are amazing.
• Nikos (3/5): Ικανοποιητική μόνο για 2-3 μέρες ή για να το κλείσετε για μέρες το ξενοδοχείο και να αφήνετε τα πράγματα σας και να μετα - Μόνο το κρεβάτι ήταν άνετο και τα άτομα στην ρεσεψιόν ήταν εξυπηρετικά. Το δωμάτιο με το που μπήκαμε ήταν βρωμικο και γεμάτο τρίχες στο πάτωμα και στο μπάνιο στο κρεβάτι είχε μικρα έντομα πάνω που μάλλον ήταν από κάτι λουλούδια που είχαν βάλει που επίσης δεν είχαμε ζήτηση. Το Πρωινό είχαμε πληρώσει αλλά δεν φάγαμε εν τέλη στο μπουφέ γιατί ήταν διαφορετικές οι φωτογραφίες που είδαμε από αυτό που ήταν στην πραγματικότητα όπως και επίσης κοιμόντουσαν μέσα σε εκείνο το χώρο και δεν μας έκανε αίσθηση να φάμε.
• Rheece (8/5): - Better breakfast options Breakfast and eating area had things standing around
• Anh (10/5): -
• vikas (8/5): -
• Malhotra (9/5): - The location is perfect and the room was well cleaned every day Everything was fine but only few people in staff knows English.
• Hari Krishna (10/5): -
• Ognian (10/5): - Everything
• Gianluca (7/5): Für eine Nacht in Ordnung - Lage ist super. Man hat alles was man braucht. Aber auch nicht mehr als das. Für eine Nacht aber völlig in Ordnung. Es ist verhältnismäßig teuer für das was man bekommt. Der Aufzug sieht schlimm aus, Flur riecht etwas unangenehm.
• Charlotte (10/5): - Location and price
• Ben (10/5): Fantastic service and price for a 3 star stay - Great location, great staff, everything you need for a stay. Was noisy some of the time, but cannot be helped, it's in the middle of old quarter!
• Như (10/5): Chỗ ở sạch sẽ, mình check in muộn nên check out muộn vẫn free.nhân viên nhiệt tình - Tiện lợi
• Ridhwan (10/5): Amazing and wonderful. - Everything was amazing. We had an enjoyable stay at the hotel. The room were comfy and we surely would love to come back again. The location is at the heart of Old Quarter and very accessible by grab. The staff (Kelly) was super friendly and she helped out alot! Nothing that i dislike.
• Judy (7/5): - Convenient location to markets and train street Staff were helpful The power outlets are loose, in some areas
• Jennifer (9/5): Superb -
• Jennifer (9/5): Superb -
• Mahmoud (1/5): Bad -
• Lobdell (8/5): Very good -
• Adam (8/5): Very good -
• Craig (9/5): Superb -
• Redpath (8/5): Very good -
• Peter (10/5): Only place you'll need in Hanoi - Really spacious room, comfy bed and clean bathroom! Perfect location, close to Hoan Kiem Lake, food, night markets, restaurants and bars. Shuttle buses for day trips or transfers can pick you up directly from the hotel lobby. The staff here were all amazing, working hard to make sure we had a great time
• Alvina (8/5): Staff was nice and helpful. Clean up our room daily. - Convenient location The bathroom water flow was not strong.
• Kaylia (8/5): Pleasant and clean - I enjoyed how clean the property was and the helpful staff allowing us to check out before dawn. They even had some local snacks to try! There is no cable TV (watching international TV is lots of fun in other countries) and the wifi is very unstable.
• Nguyen (5/5): Could be better - Nice location and good service from staff Weak wifi on upper floors. Sewage in the shower drains very slowly (for my room)
• Marta (8/5): Central location, comfy room - Good location and friendly staff (especially one lady that welcomed us). No Possibility to have breakfast
• Vickneswaran (10/5): Exceptional -
• Michelle (10/5): Exceptional - Clean, tidy hotel. Staff were lovely. Good location. Nothing, loved our stay
• Sue (8/5): Very good - nice hotel
• Ron (9/5): Great central location - Great central location. You can walk to everything in old town. Clean and friendly staff.
• Arondas (10/5): Exceptional -
• Bryony (9/5): Superb -
• Agriva (10/5): Exceptional -
• Paul (7/5): Good, but no breakfast included. - Location was great Said there was breakfast included, but found out on arrival that they stopped serving breakfast at the beginning of the year. They gave us cash back, but it was not sufficient to cover the simple coffee and banh mi breakfast we got each day. Update your booking info!
• Mary (10/5): Exceptional - The staff were professional and friendly. Super helpful and accommodating! The location was great. We were a short walk away from most places that we wanted to visit, and there was always something new and interesting to find in the neighbourhood.
• Donmer (10/5): Exceptional -
• Rishav (9/5): Superb -
• Chris (9/5): Superb - Very friendly and accommodating staff. Ensured my luggage would be safe when I went to Ha Long bay 2 night cruise. Great room, small but very comfortable and great facilities. Super comfortable bed and pillows, Netflix, good lighting. The location is great. Nothing, all very good.
• Yanhonggg (7/5): Good - Fantastic location, spacious room. Great for 1-2 nights stay. Staff was friendly and polite too! The toilet was pretty old and not so well maintained. Running water from the tap does not come out in a smooth stream but in violent bursts. If the toilet situation was better I could imagine staying a little longer.
• Ravi (9/5): great stay, value for money - property is good, convenient, and centrally located location
• Bruce (3/5): Cheap yes, but dirty. We would not stay here again - Location very central The rooms ( we had two rooms) were both dirty, stains on the bed heads, ripped towels, room smelt of cigarette smoke. Bathroom needed a good clean,
• Luke (9/5): Superb - Very good location and value for money with a quiet, clean room and a comfortable bed. Friendly and helpful staff.
• Huyền (9/5): Enjoyable stay - Convenient location in a quiet street with many local shop. Suitable for tourists. Room is cozy, clean, big bathtub. Smart TV with youtube and netflix to enjoy stay. Stay on 3rd floor and the wifi is not stable, cannot connect when in toilet, and even in bedroom, wifi keep log in and log out. The light is quite dark, internal window doesn’t help much. Smell control system in bathroom needs to improve
• Pijush (9/5): Superb -
• Aisling (7/5): Good -
• Quang (9/5): Superb -
• Monika (8/5): Very good - Staff was very friendly and location was good There was no window in the room.
• Kaitlyn (9/5): Superb -
• Binhtruong (9/5): Superb -
• Mona (10/5): Exceptional -
• Broughton (10/5): Exceptional -
• Sol (10/5): Exceptional -
• Marika23 (7/5): Nice little room - The location is perfect: it is lively during the day and quiet at night, as the bars are 10mins walking distance. Very comfy bed and clean room. Room was very small and the bed took most of the space. To get to the bathroom you had to pass between wall with tv mounted and the bed: it was very narrow, such as if I had another body habitus I would not pass (if needed, go for a room of bigger size). Also, we had an extremely small window, which was giving into the opposite wall, so no light
• Connor (10/5): Fantastic stay - Fantastic place, great location, lovely staff!
• Anthony (9/5): Superb - Never seen such a nice receptionist. Very well located in the heart of the old town. The bed is extremely comfortable. Superb breakfast. Nothing to say I will come back !!!
• Céline (7/5): Good -
• Francelyn (10/5): Excellent value for money, superb staff - Ms. Lily, Ms. Mint and Mr. Bong made our stay extra special. Actually all the staff did including the woman manning the breakfast buffet and the staff at reception. They gave us directions to the money changer and arranged an airport taxi for our return trip. They even packed breakfast for our early morning flight to Manila. The rooms are very clean, Netflix and aircon worked great. Good selection for breakfast buffet. Keypad is within walking distance from other attractions and in the midst of the frenetic highly charged but delightful Hanoi daily life. Some attractions like St. Joseph Cathedral and Hoan Kiem Lake are a bit farther but one can walk. The trees on the roadside shield you from the hot sun. I would stay here again. There’s nothing I didn’t like
• Hon (9/5): Superb -
• Ciara (10/5): Exceptional -
• Nichagan (10/5): Exceptional -
• Allie (9/5): Superb - Simple, comfortable hotel with a good location and helpful staff.
• Redrose (9/5): Best hotel i stayed in Vietnam - 1. Staff are really friendly and helpful. I could not have asked for more from them. An absolute joy 2. They allowed me to store the luggage at the hotel on check out and also when i went on an overnight cruise at Ha Long Bay 3. The bed is the most comfortable one of all the hotels i have stayed in Vietnam over 2 weeks 4. there is a lift and also a porter to help with luggage 5. wifi and AC was good 6. spacious room and quite quiet 7. really good location and i was able to walk everywhere in the Old Quarter The below points are just me being picky. You will see i have still given a 9/10 overall as these are all minor points and didn't affect my overall experience that much: 1. The bathroom looked a bit old in places (e.g the bathtub) 2. as others have mentioned, no natural light. However, it does say in the booking that the view is an inner courtyard so can't complain as it is clear from the outset 3. there was only green teabags. Would be good if there was black tea and milk 4. 3% surcharge if you want to use a credit card to pay
• Redrose (9/5): Superb -
• Ben (1/5): Bad - very bad, I paid for the badest services
• Anonymous (10/5): superb and great value for money - all esp very good customer service of LILI none
• Swapnil (9/5): Good for Stay - Rooms are good and confortable. Nothing
• Dominic (7/5): Good - It was a comfortable room, very nice staff and a good breakfast. There was no external window for our room, which wasn't clear when booking.
• Emily (9/5): Superb -
• Shannon (6/5): Good comfortable base for those on a budget. - Breakfast was great, bed was comfortable and television had Netflix provided. It is definitely a 3 Star hotel, not for those accustomed to luxury. Good value for those on a budget who just need a good breakfast and a clean, comfortable base for exploring.
• Q-lin (8/5): happy to come back again - great location. breakfast was decent, location and staffs are good.
• Phuong (10/5): Exceptional - good
• Michaela (10/5): All good 👍🏼 - Great location, friendly staff. Would definitely stay here again. -
• Dovilė (5/5): Do not recomend - The girls at the reception seemed nice. They have loundary service. The room was not like in the photos. It was very used and outdated, and have never seen deep cleaning. The sheets has many stains and does not seemed cleaned, so we asked for new ones. There is no window to outside so it is hard to get fresh air in. They also do not wash the floor. The breakfast was nothing special, but you will find something to eat, just wont taste good. And expect awful coffee and waterly juice drinks. Be aware that they take extra money if you are paying by card, not like wtitten in booking.com as all the fees/taxes included. When we wated to pay for laundry and taxi serviced they tried to charge extra money, because they made mistakes calculating and it took time to prove their foult. Also when we order taxi, they delivered us to wrong location, so we had to order another to get to our destination. Staff did not take responsibility, lied and tried to force that to us that is our foult they brought us to wrong location. After a lot of arguing they paid the difference at least.
• Yvonne (9/5): Superb -
• Ana-maria (8/5): Great location but basic and small room. - Great location! Right in the middle of the old quarter. Window in the room led to the hallway, so essentially no window in the room.
• Jerome (4/5): Disappointing -
• Richard (10/5): Friendly staff in a cozy and comfortable environment. - The staff was the biggest bonus, they were extrememly friendly and helpful. The hotel overall was nice and clean and felt very cozy. Breakfast was also good and there was a lot of variety for a smaller hotel.
• Monica (7/5): Good value for money in Hanoi - + Good location in Hanoi Old Town + Friendly staff + OK breakfast (same breakfast as everywhere in Vietnam with limited western choices) - Our room was really old and worn down, it looked nothing like the pictures. Our friends’ room was nice though and was clearly the room used for the pictures online. - Room was tiny
• Kristell (9/5): fantastic! - amazing buffet breakfast! great location modern and clean
• Triin (9/5): Superb - Nice spacious rooms, good location, super friendly staff. -
• Diana (9/5): a welcomed stay - the people that worked there were very helpful, especially Lily at the desk! there wasn’t anything that we didn’t like
• Hanka (9/5): Superb - The hotel is very nice and clean, the room was very spacious. The breakfast was really good with many options of Vietnamese cuisine but also European, lot of fruits and vegetables and fresh juice. The staff was very nice and helpful. We booked overnight stay at Ha Long bay cruise through the hotel for a good price, got airport taxi and the hotel provides service of washing clothes beside other. They were very helpful and prompt also when I left my passport at the hotel and needed it delivered to the airport. The area is in the Old Quarters, so the streets are quite busy during the day and the evening, but we got good sleep anyway. A lot of good restaurants and shops nearby. Very pleasant stay.
• Haifa (10/5): good stay - the hotel has an amazing location & very helpful staff. the room size is perfect with all facilities & good cleaning service. breakfast was good and has many varieties. we loved staying in Keypad hotel & we re definitely planning to stay there again . all good
• Susan (7/5): If you are not fussy then this hotel works as you will be out of the room whole day for your daytrip - Breakfast good enough to start our day. Standard room is pretty small. Shower room is clogged up and need a few minutes for it to flow down before another person could use it.
• Andie (8/5): Very good -
• Paula (10/5): Exceptional - the rooms were really good. nice showers! the breakfast was really really good and the lady who makes the breakfast is a sweetheart! thanks for the nice stay, would definitely recommend this place!
• Do (10/5): A great place for stay and visit some famous location - I like the breakfast in there Nothing! Everything was great.
• Pachela (10/5): Excellent customer service! Highly recommended! - Truly thankful that I chose Keypad Hotel. It became my sanctuary and a place of rest. I came here during Têt and I couldn't wait to go back. Bed and pillows were remarkably soft. They have different options of food for breakfast. Smart TV came with instructions both in Vietnamese and English, laundry was quick, clean room and bedding, has iron and other essentials for a comfortable stay. Lily and Ruby (receptionists), the cook, the man who helped me with my tub and the younger gentleman who opened the door with a gentle smile, the woman who cleaned my room; these people made my stay here worth remembering, just pure kindness you get from them and they smile so much it could make your day! They enjoy talking to guests and are very friendly. The lady who makes breakfast allowed me to pack my food and on top of that she gave me her chopsticks. I found it difficult to leave and was torn between staying a day more or catching my flight. It was like leaving a family who treated me very well, and that I wouldn't see them again until my next stay. I didn't like that I had to leave already!
• Ricardo (10/5): Exceptional -
• Minh (10/5): Exceptional -

Photos