Rafayel Hotel & Spa

Location: 34 Lombard Road, London, gb

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:30 AM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Non-smoking throughout
• Grocery deliveries
• Kid meals
• Public transport tickets
• Outdoor furniture
• Coffee Shop on site
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Vegetarian menu options available

Rooms Available

• Premium Deluxe Double Room

  Large rooms with views of the River Thames, this room features a media hub, free WiFi, Hypnos double bed and flat-screen TV. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities. Interconnecting room is available by prior request and subject to availability.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Emperor Suite

  With full views over the River Thames, this suite features a Hot tub, Hypnos double bed, 55-inch flat-screen TV and a sitting area. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Superior Double Room

  Stylish and spacious, this room features free WiFi, flat-screen TV, Hypnos double bed and a walk-in shower. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

• Deluxe Double Room

  Offering a seating area,this spacious room features free WiFi, flat-screen TV and Hypnos double bed. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities. Some also have a bathtub.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Junior Suite

  Very spacious, luxurious rooms. This room also features features free WiFi, flat-screen TV and Hypnos double bed. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities. The Junior Suite offers a partial river view with the bath tub or a hot tub with urban view. Please specify your preference when making the booking, and we will do our best to accommodate your request.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Bidet
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation

• Standard Double Room

  With urban views and ceiling to floor windows, this standard room features free WiFi, flat-screen TV, Hypnos double bed and a walk-in shower. Other facilities include air-conditioning, minifridge, safe and tea/coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Interconnected room(s) available
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Free gym access
  • Single-room air conditioning for guest accommodation
  • Hearing accessible

Guest Reviews

• Lorraine (9/5): -
• Ciaran (4/5): The bare minimum - The bed was comfortable Staff not particularly friendly, they seemed to be busy with other things all the time. The receptionist suggested Tesco would be the best place to get something to eat when I arrived at 22:50, he mentioned that the bar was open but wouldn´t serve me as it was near to closing time and added that he didn´t know where the Tesco was or whether it would be open. We parted with him telling me I could take the "express elevator" to the first floor. The room was weird, half entirely unfurnished and everything crammed into the other half, so very little room to move. No nearby public transport or attractions of any sort.
• Jill (8/5): -
• VAHIDA (2/5): i would not book it again it was mot worth it - rooms and beds comfortable good size beds The breakfast it should be catered for muslims there should be a halal option. Also not happy with the spa closing at 7pm
• Annette (7/5): -
• Kandace (7/5): -
• David (10/5): - Hotel was clean and staff were friendly, and helpful. They helped us to arrange transport to our venue after Booking. Com had let us down with a previous we had made with them. Only stayed two nights didn't have time to use Spar.
• Lahouari (10/5): Très bon séjour merci beaucoup - Excellent hotel Excellent hotel
• Yvonne (10/5): -
• Nembhard (4/5): It was nice to get away from home for a night - The room and bathroom was spacious The spa and facilities was too small no more than 3 ppl at a time so as a couple going to the spa and seeing another couple in the jacuzzi means we couldn’t use it.
• Omari (10/5): -
• Robert (8/5): -
• Ian (9/5): -
• Samantha (10/5): Excellent hotel, good facilities, clean and staff were great. I’d definitely stay again - The room was stunning very clean!!!
• Perry (3/5): -
• Pun (10/5): -
• Cristian (9/5): -
• Tino (5/5): -
• Colemar (10/5): -
• Antornina (10/5): -
• jason (10/5): Superrrr - Location and love this hotel stopped here numerous times over the yrs. Nothing.
• NBELL007 (10/5): Excellent hotel near Clapham Junction - Beautiful hotel on the Thames path. 20 minutes walk to Clapham Junction Station or 7 mins by bus with the stop located right outside the front door. Staff wasso friendly and accommodating. The rooms were large and the bed was so comfortable. Bathroom facilities was excellent. Would definitely book again. There was nothing I didn't like.
• Yereha (10/5): -
• Ann (8/5): Enjoyable one night stay - Very easy check in. Stayed in a superior double room, great size, very comfortable & good facilities. Had side view of the river. Quiet location & walking distance to the pier to use the uber boat which was all we need for our one night visit in London.
• Polina (7/5): -
• Tadhg (5/5): - Locations Inside was dated No ways it’s a 5 star
• Obash (8/5): Great place, friendly and helpful staff. - Clean, spacious, friendly and helpful staff, a minute to the bus stop, also there are shops just 10 minutes walk away to buy any essentials needed. Wifi, this was key to my trip as it was work related. Although free, the strength was not just good enough to handle my meetings. Not blaming the property though.
• Mamoun (7/5): - Isolated pma east. Near the river which is a plus Room on ground floor no provacy No toiletries
• geoffrey (10/5): cleanest hotel we have ever stayed in - Room location and food at Banyan Restaurant nothing
• Rustam (9/5): -
• Loredana (10/5): -
• Rosalind G (8/5): -
• paul (7/5): -
• Donovan (10/5): - Superb staff, spotlessly clean and great value.
• Thomas (5/5): - Staff were super friendly and helpful. The bed was very comfortable and the shower very good. The room was a good size. The breakfast was also passable. Not sure this hotel can be classed as 5 star. The whole building feels very tired, the decor very "of its time" and the whole atmosphere just a little strange. The gym was very dirty and some of the equipment just didn't work. The noise from building work woke me up quite early.
• Thomas (5/5): - Breakfast Location
• Constantin (1/5): -
• Kislaia (8/5): -
• Sarah (10/5): Staff members were super helpful and very friendly. - Fantastic location
• Daniel (10/5): -
• Kamanga (8/5): - The staff weee welcoming and friendly and the facility is quiet clean During breakfast,there was some other clients that would pop in,make some noise and there was one that made my childrens uncomfortable as he tried to grab my breakfast from my family table which terrified my kids.
• David (6/5): Lovely place but too far from train station - Great property and staff. Really nice room. Doing walk from railway station,
• Michael (5/5): Ok but expensive for what it is - The sauna is good. Location too. Terrible WiFi.
• Laurence (9/5): -
• Rafika (7/5): Good - Everything was good, We were delayed checking in as receptionist left us and went t with other customer.
• Arun Singh (5/5): -
• HazelFisher (10/5): -
• Delicia (10/5): - Loved how spacious my room was. More options on the tv. Like to connect phone.
• Abdur Rahman (8/5): -
• A (6/5): -
• Glen (7/5): Ok - Did not replace tea and milk or biscuits
• Breslin (4/5): -
• Sabrina (10/5): - Struttura bellissima, accogliente e pulita
• Omari (9/5): -
• Anastasiya (9/5): -
• Olivia (9/5): -
• Steve (9/5): - . .
• Kerry (10/5): Fab - Excellent bedroom and facilities The air con was either freezing or heat exhaustion overload
• REBECCA (5/5): -
• Sharon (9/5): Yes I would recommend had a very nice stay - Clean and friendly in a good location easy to get to central London bus stop straight outside the hotel drops straight outside tube station into the main attractions. The breakfast in the Banyan Resturant was good value and really nice the waiter for breakfast service was a very nice man. The mattress on the bed was really hard and the refrigerator didn’t seem to work
• Ishfaq (1/5): Dreadful worst hotel we have stayed in - It is not a 5* hotel. More like 2/3* Corridors had horrible smell
• EmiA (9/5): - Nice view on river, large comfortable room and access to car park and spa was good. Just outside is a bus stop and a bike park. The breakfast was very good with loads of choice and the the staff were accommodating and friendly. We went to the restaurant before our 4 hour drive home and the food took almost an hour and half to come out to us. We weren't the only ones who were getting aggitated. Just seemed not enough staff for a 5 star hotel and the restaurant didn't seem to be to full at the time . Whilst my salmon was tasty my husband s chicken was bland and dry.
• Nnaemeka Jude (10/5): There are very good - Good Best
• Rhiannon (8/5): -
• David (3/5): -
• shi (10/5): - Everything
• Robert Fellows (10/5): Lovely place to stay - The room was fantastic so big and well equipped Parking charges were excessive
• Joseph (10/5): -
• Chris (9/5): Great value for huge rooms considering location - Good location Huge rooms Great value The gym was quite poor
• Bramley (10/5): Beautiful view comfy bed and very welcoming staff - The spa Nothing
• Ebru (7/5): -
• Liibaan (10/5): - Service en klantvriendelijkheid
• alison (8/5): Great value London stay - Good sized room and onsite parking.
• A (7/5): -
• Leila (10/5): -
• Sofia (9/5): - Ci siamo trovati molto bene, staff gentile Pulizia buona Posizione abbastanza buona anche se non c è una metto vicino con il bus è comodo arrivare al centro Migliorare la spa
• Jahmel (8/5): -
• Pun (10/5): -
• Silobile (9/5): I had an overall very relaxing over night spa experience, one of the best I’ve been to and I will be returning . - The hotel is very clean, staff were friendly , I chose a room overlooking the river therefore I would say the location was excellent.I also enjoyed the breakfast .I had the best massage I’ve ever had at the spa , jacuzzi , sauna and steam room were great . The food at dinner took a while from ordering , perhaps because they were busy, it was a bit cold when I got it .Taste wise the food was ok , dinner didn’t wow me, breakfast tasted great for me.
• Cameron (8/5): -
• Rob (8/5): Lovely hotel, good value, and friendly staff. - Lovely nice big room and enormous bathroom, both really nicely furnished and high quality. We requested to check in early when we arrived at 12 midday ( on the off chance, but we were expecting to just check our bags instead ) and they had a room available for early check in and they didn’t charge extra, which we thought was fantastic customer service. Nothing really. It looks a bit strange from the road as it’s got apartments above it, but once inside it’s a lovely hotel and a real feeling of quality in the hotel throughout. Very spacious in all areas.
• Kitan (9/5): -
• sithole (8/5): -
• Michael (6/5): -
• Grayson (10/5): “ amazing “ - Lovely rooms Pillows were awful couldn’t sleep was like my head was on a rock
• Russell (10/5): - Room was a good sizeable bed very comfortable. Difficult ult to understand how to control air con/heating
• Sophie (10/5): - Excellent staff and great facilities.
• Guest (10/5): -
• Guest (10/5): -
• Thanh Huyen (9/5): - Le personnel est agréable, à disposition à tout moment Le restaurant est bien bon.
• Andre (9/5): Não me parece um hotel 5 estrelas, mas o custo benefício é excelente de qualquer forma. - Quarto espaçoso. Bom chuveiro. Bom café da manhã, com muitas opções de frutas. Academia bem completa. Check in e check out rápidos. Ponto de ônibus bem a frente. Vista bonita do tâmisa. O horário do spa/jacuzzi poderia ser mais estendido, fecha as 19h. Seria agradável passar um tempo após um dia de turismo, mas sempre chegávamos no hotel após as 19h. O paisagismo precisa de alguns reparos, mas nada que prejudique a estadia.
• Ahmed (10/5): Lovely experience. - Cleannesses and staff cordiality. All fine
• Matt (5/5): Cheap tacky decor with sweaty hot breakfast - The vending machine for a snack when arriving late as helpful, as there is nowhere nearby to get food. Thankfully only 1 night stay, this is not a 5 star hotel at all! It’s full of cheap tacky furniture and an overall weird style. The bed was very uncomfortable. The hotel fire alarm went off at 00:30ish twice as someone was smoking in the room. The spa is not open first thing in the morning, meaning useless if you have to leave for work. The hot breakfast options were really unappetising, hardly cooked sausages, rubbery bacon, and sweaty hash browns. The pastries were clearly out of packets - thankfully the did have Kelloggs cereal boxes!
• Timika (3/5): - The rooms are spacious and its good location. Despite it being very quiet my room was next to the spa and gym, which meant it was noisy with staff waking past and noisy. The fire alarm went off twice in the middle of the night and only after calling reception did I find it was a false alarm. Poor comms and noisy.
• Courtney (10/5): Great stay - The empire suite was amazing It was all good
• Nickisha (4/5): Not 5 star - Comfy bed and lovely hot tub. Great view of the river. Lots of broken and duck taped items which is very surprising for the cost. Breakfast was overcooked and very small cooked breakfast options. Only small towel provided did not fit around myself or my partner who are of average build. Only standard tea and coffee provided should have included peppermint etc for the cost. No complimentary toothpaste and shower gel is clearly refilled so not sure of the actual contents.
• Luis (8/5): -
• Pat (7/5): Comfortable and good value. - Breakfast, very quiet room. The view. The windows to the floor which make you feel on view to people in the car park.
• Colleen (10/5): -
• William (8/5): -

Photos