Orlando Hotel
Location: 83 Shepherds Bush Road, London, England, W6 7LR, London, GB
Star Rating: 5.6 Stars
Property Type: Hotels
About this Property
Convenient Location
Enjoy the prime location of Orlando Hotel in Hammersmith and Fulham, just a short walk from Kensington High Street and Westfield London Shopping Centre.
Nearby Attractions
Explore famous landmarks such as Kensington Palace, Royal Albert Hall, and Hyde Park, all within a few miles of the hotel.
Airport Accessibility
Easily reach the hotel from major airports like Heathrow, Gatwick, and London City, making your travel experience hassle-free.
Book your stay at Orlando Hotel now for a delightful and well-connected London experience.
Important Information
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Free WiFi
- Multilingual staff
- Smoke-free property
Rooms Available
-
Family Apartment, Ensuite
2 Queen Beds and 1 Queen Sofa Bed
323-sq-foot room with a deck/patio
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Streaming services
Food & Drink - Kitchen with refrigerator, espresso maker, electric kettle, and toaster
Sleep - Bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Washing machine, iron/ironing board, and desk
Comfort - Heating and fan
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Hair dryer
- Refrigerator
- Desk
- Fan
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Electric kettle
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Espresso maker
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Deck or patio
-
Classic Triple Room, Ensuite
1 Twin Bed and 1 Queen Bed
118 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Classic Studio, Ensuite
1 Queen Sofa Bed and 1 Queen Bed
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Standard Twin Room, Private Bathroom
2 Twin Beds
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Hair dryer
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
-
Standard Double Room, Private Bathroom
1 Queen Bed
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
-
Standard Single Room, Private Bathroom
1 Twin Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
-
Classic Quadruple Room, Ensuite
1 Twin Sofa Bed and 1 Double Bed
161 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Double Room, Ensuite
1 Double Bed
118 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Classic Single Room, Ensuite
1 Twin Bed
86 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Classic Suite, Ensuite
1 Twin Bed, 1 Queen Bed and 1 Twin Sofa Bed
151 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Heating and fan
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Fan
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Basic Studio, Ensuite
1 Twin Bed and 1 Queen Bed
129 sq feet
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Wardrobe or closet
Comfort - Heating and fan
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Refrigerator
- Fan
- Microwave
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Soap
- Visual fire alarm
-
Standard Quadruple Room, Private Bathroom
1 Twin Sofa Bed and 1 Queen Bed
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
-
Standard Triple Room, Private Bathroom
1 Twin Bed and 1 Queen Bed
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Heating
Accessibility - Visual fire alarm
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Private bathroom
- Heating
- Electric kettle
- Toilet paper
- Shampoo
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- No housekeeping
- Soap
- Visual fire alarm
Guest Reviews
- Peter (2/5): - Room had only one towel and bath matt when arrived. There was a slow water leak in bathroom when we arrived and we were given towels to soak up water. We stayed 5 nights and water leak was still there when we left. The room was not serviced therefore had to chase staff to get to give us more towels to replace wet ones on floor from leak. Anytime you used the bathroom you had a slip hazard as you left due to water. The electrics in room were not right with power randomly working, one bedside lamp worked the first night then not for rest of stay. hair dryer also worked on and off during stay and power points worked on occasion. TV did not have a remote when we arrived and when asked the staff reply was 'Oh did you want a TV' then went about getting a handy man to replace the whole TV from another room. On arrival we were given one tea bag and nine sugars thrown on table next to kettle and this was never serviced. On day 4 we had to chase staff to get extra toilet paper. There was only 2 pillows given on a double bed and when requested we were given an extra in a plastic bag with a pillow case to put on it once removed.
- MR (10/5): Nice - Surprisingly nice, super easy checkin using email sent, everything worked, and was clean with a good bed, solin functioning shower, kettle, and quiet.
- Verified traveler (2/5): Beyond bad - The room was anything but as advertised. The pictures do not reflect the standard, state, style of the accommodation at all - absolutely misleading and false. The room was a lot smaller and conditions questionable, especially the bathroom and shower. The hallway and staircase is dirty and smelly. To make matters worse, there was a water damage during the night and water came through the ceiling in what they call a bedroom, causing a puddle on the floor, a wet bed and wet belongings. Despite the discomfort caused (I had to leave the room, obviously) the hotel management has refused any compensation, nor have they provided any feedback towards a resolution. Even at the prices they sell the rooms for this is not worth it at all.
- Margaret (4/5): - Run down. Loss of internet. 2 people 1 coffee cup. Didnt see anyone that worked there. Dont recommend
- Richard (4/5): - There wasn't a reception to advise us on which room we were staying in. The sink in the ensuite was blocked. There wasn't any tea or coffee to go with the kettle in the room.
- Verified traveler (2/5): STAY AWAY - Absolutely awful place. Check in is a joke - there is no on site reception, and it is not explained when booking that you need to email them scans of your passport before they'll give you the code to the front door let alone your room. Every night of my stay there were groups of confused people stuck on the steps asking for help to get inside. One night a group of ten tourists with a reservation got into the building and started banging on bedroom doors trying to find a staff member. As a person travelling alone, this was very unnerving - especially as the bedroom doors had no way to secure them from the inside (as they use coded locks). When I arrived the front door was open as somebody was doing building work inside, and he took pity on me and let me inside my room, but it took 2 hours after I arrived for the email with the codes to come through so I could go in and out. The room I was given on the ground floor was filthy. They have been renovating and there was so much thick sanding dust on the walls and floors that I had to change my black t-shirt after brushing against one. The only things in the room were a double futon (advertised as a queen sized bed) a television and a night stand with a kettle and cup. There was nowhere to hang or store clothes, the net curtains on the window were torn, and the ceiling fan was broken. If you have any choice in the matter DO NOT STAY HERE.
- Lianne (6/5): Basic - Very basic. Dark entrance . No reception. Communication through email. Shabby but clean rooms
- Rennee (6/5): - Cheap basic accommodation Very attentive and friendly when I reported an issue Needs good tidy up and not storing building materials in entrance hallway would be a good start.
- Mervyn (2/5): - When i arrived i received a phone call saying that they could not accomodate me there at the orlando hotel but they gave me a room near Hyde park 20 minute bus journey. The orlando hotel had an old bed laying out the front and rubbish everywhere! What a dump
- Mairead (4/5): - Unmanned hotel with construction being done, no AC and confusing check in process. Seemed to all be run by one woman on a cellphone.
- CHRISTOS (6/5): Great location - The place is not bad, needs to be cleaner, communication is good, there is no wardrobe or hangers and that can be a problem
- Verified traveler (6/5): - Was not told till arrival I had to pay with cash. Eventually they let me do bank transfer.
- Tegan (4/5): - I stayed at the hotel for a week. My room was quite clean. The hand soap was watered down though and there was a suspicious stain on one of the throw pillows lol. The area was nice and convenient to two tube lines and there were nice cafes nearby. I did feel quite safe in the room which was nice as a solo female traveler. There was this high pitched ringing noise that would be on and off throughout the entire day and night. It was nuts and drove me nuts. I have no idea where it came from after trying to figure it out within the room. There was also a false fire alarm at 2:00 am one night and there was no one working at the hotel, so another guest had to call and get through to the hotel to be told how to turn off the alarm. It sucked. Also no one ever came to clean the room during the duration of my week long stay!! No emptying of the garbage even. It wasn't horrible, but it wasn't very good either. My stay was fine but I wouldn't recommend this place to a friend.
- Daniel (2/5): - Pay an extra £10 for a more cleanly hotel. It’s worth it
- S (6/5): Good and clean 'roof over your head' - For a two star hotel, and the room price significantly under London's general price point I think the value for money was good. Would I go there for leisure stay or if I wanted anything fancy? No. But to stay somewhere clean and safe for one night I think this hotel offers a good option. The location is good and I felt safe walking around as it's right on the main street. The room was dated but clean and had nice amenities. Looks like they're doing some renovation too, so I will probably go back when I next need to stay in London. The reception is not really open but there was a staff member who greeted us in the entrance and was friendly and helpful.
- Enrique (2/5): - Extremely dirty. Hairs in the shower. Dust all over the place. It looked like it has never been cleaned. I arrived at 11am. Yes, very early and they told me that the room was not ready. Fear enough. But, they gave me the room at 15.05. So you tell me that you could not harry up with my room? I landed early in the morning. Nothing I could have done about it. Disgusting place and staff
- CHRYSTIAN ROBERTO CUNHA (8/5): Suficiente - Ao pagar esse valor de tafira não se deve ter esperar luxo em Londres. Quarto bom para 4 pessoas dormirem e passarem algum tempo, ficamos suficientemente confortáveis. Cama boas, banheiro pequeno mas suficiente. Limpeza ok. Condições dos móveis e utensílios suficientes. Só não espere atendimento. Não há. Você toca a campainha até cansar e não aparece ninguém. Checkin e checkout tudo via instruções de email. Se vc resolver se hospedar atenção na entrada, pois tem duas entradas e ninguém te avisa. A recepção (que é só fictícia) fica na entrada da esquerda, onde vc vai conseguir fazer o checkin.
- john (4/5): - It's situated in a very good location. However, I was shocked by condition that the property is in. The bath room is substandard.
- Alexander (10/5): - Die Unterkunft war sauber und modern - haben uns sehr wohlgefühlt
- Atikur (8/5): - Good
- Lee (6/5): - It served its purpose
- Mohammed (8/5): - Good value for money
- John Carter (4/5): - There is no one at reception almost ever. They are trying to make it completely automated but there are flaws in their system so things inevitably go wrong. People get locked out because there's no one to oversee visitors, especially at night. People then lean on the doorbell all night which was just outside my room so I was continually woken up by that. There is no one to oversee checkout in the early morning so if you have an early flight you won't get your security deposit back unless you work out a special arrangement. The back door blind didn't stay down so I had no privacy. The halogen lamps in the room were blinding so I could not read or work at my computer comfortably. (All they need to do was provide a decent desk lamp or a bedside lamp for reading). Oh! And their wi-fi was down 2 days out of five! I could go on and on about how bad it was. I will say that the person who was in charge did everything he could to fix the problems, but the hotel itself is a complete disorganized mess so there was only so much he could do.
- sam (10/5): - We had a short break in London for 3 days This establishment is not the ritz and its not advertised as such but what it is, is great value for money. Personal care and service was excellent. Building is a work in progress, the room and shower was spotless. We had a problem with the tv reception but this was sorted promptly. Transport links are excellent with bus stops a few metres from the door and tube stations within 10 mins walk or 5 min bus ride. Would highly recommend a visit
- Corie (6/5): - For starters there were wet towels on the bed when we first checked in. After we informed the staff they just sat in the hallway for the rest of our stay. Other than that, the cleanliness was as expected for its price. Amenities were not all included and the wifi and outlets kept going out, leaving us without a heater. Nice TV. Water did not heat up the last night of our stay but other than that everything was expected since the price was reasonably cheap. I didn’t die and nothing was stolen, so that’s all that really mattered.
- Susan Patricia (10/5): - Fantastic very central … loads of nice coffee shops … and places to eat … staff were very helpful… found it very homely !!! Thank you
- Edward (2/5): - I stayed at Orlando hotel for 6 nights it was cheap I have to add I usd to wear a jumper in bed it was freezing the central heating wasn’t on I was sleeping in daytime I got disturbed 3 times three different days they tapped on the door at 1030 to ask if I was leaving on Saturday I couldn’t wait to get out off this hotel it’s true u get wat u pay for location was handy 1 out off 10 for location
- Marius (10/5): - Nice place
- Linda (2/5): - Suciedad en las sabanas, cobija, y en general
- Marius (10/5): - Nice staff
- barry (2/5): Orlando (but definitely not like being in Florida) - This place is truly terrible. Don't waste your money here, spend even just a few quid more for a nice, safe room.
- sergio (10/5): - Ideal for a couple of nights Staff provided accurate information for the check in
- Samantha (8/5): Great - Lovely comfortable hotel. Nice clean room.beds were.comfy lovely view from window perfect cheap stay in london
- Verified traveler (2/5): - Bathroom was not clean at all Bandage with blood and hair was on the floor
- Alistair (8/5): Comfy but dated - Room clean and comfortable Television didn’t work But ok
- mark (8/5): Basic but clean - This hotel might not be for everyone but for the price it was fine for us for one night. Very basic, small room, tiny bathroom but clean which is all we needed after coming home late after a show at the Apollo which is a 10min walk
- kelvin (6/5): - The toilet was really tiny and you can't close the door completely when using it
- Maneesh (8/5): - It's a good experience for me...And the staff and service is great 😃 I enjoyed to have your service..
- Stacy (4/5): this place was the worst part of my birthday trip - Worst hotel stay I’ve ever had. Outside of being called homophobic and racial slurs by one of the guests(as to which i told the guy at the desk and he said- “short guy? yeah i know who you mean. sorry about that.”) The place is old and run down, the beds were extremely uncomfortable- springs sticking in me every time I move. i am a disabled US military veteran and it destroyed my back. The room was right at the busy street with nonstop noise pollution, so between that and the bed i didn’t sleep at all the first night and had to nap at my friend’s place because i was so tired. They sent me the payment link on saturday afternoon (the day after my check in) and changed my room door lock the same day due to nonpayment! Keep in mind it was my birthday and i was out having fun with my friends. We got in at 5am to being locked out of the room and there was no one on the grounds to help. i finally got the payment done and was emailed the lockbox code around 6am. This place was the worst part of my birthday trip and my refund request was denied though I was expecting dissatisfied with the stay and experience of this place.
- Les (2/5): - Rooms dirty, tv not working electrical power sockets loose, mouse hole in skirting board, employee sleeping on floor mattress in basement. Not a pleasant stay.
- suzy (8/5): - Location convenient to two rail stations. Very noisy road
- NILESH (6/5): - The head board to the bed wasn’t stable. Tv wasn’t working. The overall property looks like a run down but cleanliness was maintained. Hence, an opportunity to improve. The instructions to check in and check out were clear.
- Angelene Marie (10/5): - Great price for a nice room, bed was comfortable, it was close to the grocery shop, close to the Hammersmith night life, the bus stopped very close and took your straight to the underground station that had everything you could want.
- Victor (6/5): - All was perfect till the main door stopped working in the middle of the night and I had to wait more than 1 hour to get in. Meanwhile a drunk man was assaulting me at the entrance while waiting on whoever was supposed to fix the issue. I ended up going to the Garda station due to a door malfunction. Which was a pity, everything else was perfect but this experience ruined not only the hotel stay, but also my whole weekend away.
- Smith (8/5): - Property was in a good location nice street with local shops cafe and bar close by. Room was small and basic which was to be expected fir the price we paid Bedding was clean and new and shower was ok which is all you need on a budget Great value would book again
- Lee (6/5): Basic Budget Accommodation - We arrived on Wednesday 29th June and I had to phone a number as the hotel wasnt manned. The person said he had sent a payment link via email but I never received it. He that sent the email but at the same time a guy came to the hotel and let us in and we paid and was given codes to enter property and to get our key from a combination lock. The room and private bathroom were very small as was the bed. We only planned to be there to sleep but a bigger room would've been better. The best thing about the hotel is the location. Halfway between Hammersmith and Shepherds Bush tube stations. Around a 10 minute stroll (walk to the left for hammersmith, to the right for Shepherds Bush. Plenty of places to eat and drink in the area. Hammersmith apollo nearby and Shepherds Bush empire and westfield shopping centre a short walk. If the room was a bit bigger I may return but due to it being on the small side I would book else where
- Ian (8/5): - Excellent place to stay all very clean and great value for money.
- eric (6/5): - Clean, but requires self entry with electronic device ( no staff in office ). Bathroom light and fan did not operate. Quiet room away from street noise.
- Ali (2/5): - I am very sorry to tell the truth. I was disappointed about what I have found. I was located at Room-3 with own shower and toilet. Surprisely the toilet was not functioning and is really broken in pieces. The cleaner was shocked and excused him self Manny time, he tried to contact the office on 02081642202.no contact, later came back and had contact and told me the toilet will be repaired between 5 and 7 pm. I agreed and went out for a meeting in Central London. Surprisely, there were nobody to fix the toilet and the Electric heater was even removed from my room. I paid for a room with private toilet, however could not use it? I asked for refund which was accepted by the office and they told me, you will get full refund, but you need to F contact the Expedia which I have done. After a long story and chating with robot and later with Mr. Jessus. I am still waiting on my refund and service compensation from the company. There is no word of apology menchend by the Orlando Hotel. Personally, I will not advice my friends to book this hotel unless I have got my refund back and a written apology for from the hotel. Please, I ask other guests who want to stay at room-3to check the toilet functioning before they accept the room without any delay and no excuses that the toilet will be fixed directly. Good luck and take care and do not trust what is on the Internet is shown. Surprisingly enough.
- Johnson (2/5): - There was no service, the facity was unrenovated, no toiletries, no staff, none hygenic, no food, not even soap to baths, the phone based customer services was terrible. I come to the property by 1pm but could not check in till 6pm. No staff on ground, no working facilties. I slrpt wiyh so much fear. It was the worst fscility i ever used.
- Tamara (2/5): Don’t stay. - The room was old, and smelled Like old/moldy wood. That was the least of the issues. The room was so dirty, there were footprints on the floor, and dirt in the showers. Lastly, there was hair on the beds. We made a complaint, and they moved us to a different room. The room was way cleaner, and better. However, the bed was broken.. so you can feel all the springs on the bed. We couldn’t even shower there as there was black mold all over the bathroom.
- Laurie (4/5): - Most items in the room didn't work, the TV, lamp the lights also didn't work for a few nights. The shower flooded after about a minute of use. The toilet flushing mechanism didn't work. There was water dripping from the ceiling in the bathroom and water coming down the wall in the room. I tried to contact the reservations team about these issues but received no response. The bed was comfortable. I wouldn't particularly recommend this place, but at the sub £50 a night maybe this is normal?
- Leila (2/5): - I don’t understand how you can sell rooms like this ? The room wasn’t done dirty towels on the floor dirty bedding . Both beds were broken . The tv and the heater durant work ! No light in the corridors . Very distressing ! Don’t go there !!!
- chris (2/5): - No heating,no TV, cupboard broke,no toilet roll,no light,piss in toilet,would not let my dog stay there.
- Amadou (4/5): - Very disappointed
- Bujar (2/5): - On the property only the roofing is on, no heater,no cleaner, no reception, the alarm rises on 6 clock in morning, no body care about that, 3 times on phone and 3 pm is stopping the alarm , better refund me,
- Nadia (2/5): - It's a real shame Expedia is proposing this extremely unsafe and dirty place! Don't go there
- nick (2/5): DO NOT STAY HERE - Absolutely discusting Beds not made Shower head fallen off Dirty No heating Dirty coffee cup left halffull in room Rubbish bag left in room on floor No lighting in hallway or shower room. Please pay a little extra and staysomewhere else. I tried several rooms all the same so left without staying.
- Verified traveler (2/5): Never again - I arrived exhausted at 19h and found my room occupied. It turned out it was the cleaner who didn't speak English, and was still doing the room. I went out to eat and when I came back half an hour later, I almost slipped on the wet floor left by the cleaner. The smell of the cleaning chemicals was strong in the room. Fortunately the cleaner was doing another room downstairs. I called him and he wiped the floor, and all the stains due to my walking on it. A few seconds later, I had to look for the cleaner again because the door of the toilet wouldn't open. The cleaner struggled himself to open it, trying a key first before finding out that the lock doesn't open completely and therefore a bigger force needed to be applied to open it. I'm absolutely sure that not all guests would be able to open that door if it doesn't get fixed. After the successful achievement of opening the door, I wanted to wash my hands: No soap. I had to look again for the cleaner, who was the only available "staff" in the house. He gave me 2 small bars of soap. The TV didn't work. But wait for the best bit: At night, the room was freezing cold, and the radiator didn't work. There was no one at the reception. No one answered my phone calls. I had to sleep in my clothes with my hat and socks on to keep a bit warm under their thin blanket. I had to inhale the cleaning chemicals all night long as well. In the morning, as in the evening, there was nobody at the front desk. My room was 11 (top floor)
- Chris (2/5): - There was no soap. No one in attendance. I had to call some phone number THREE TIMES because codes for doors did not work, keys got stuck in doors etc. No wi-fi, no HEATING. It took 45 minutes before accessing a room. No bedside light. No handrail on most of stairs. Nasty, dirty! "screw you customer" is the attitude. Ridiculous
- Omayma (2/5): - It was really bad experience. Room wasn’t clean. Check in was hard. There’s was no wifi.
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