Lucien Hanoi Lakeside Hotel & Rooftop

Location: 2 Ngõ Cầu Gỗ, Hoan Kiem, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Sauna
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Public transport tickets
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Happy hour
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Concerts/live shows
• Wine release events
• Reception hall
• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Double Room

  The fireplace is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a bath and a shower. This suite has soundproof walls, flat-screen TV, city views, as well as fruit for guests. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Classic Double Room

  The fireplace is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV, a private entrance, soundproof walls and a mini-bar. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Premier Double Room

  This double room features a fireplace. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV, a private entrance, soundproof walls, a minibar as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Lucien Privilege

  The fireplace is the standout feature of this suite. Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV, soundproof walls, a mini-bar, a wardrobe as well as lake views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Family Connecting Room

  This family room features a fireplace. The spacious family room features air conditioning, a private entrance, as well as a private bathroom boasting a bath and a shower. This family room has soundproof walls, flat-screen TV, city views, as well as fruit for guests. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Junior Double or Twin Room

  Guests will have a special experience as this double room features a fireplace. The spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. This double room features soundproof walls, flat-screen TV, city views, as well as fruit for guests.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Executive Balcony Room

  This suite's standout feature is the fireplace. Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with city views, this suite also offers soundproof walls and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Lucien Signature

  The fireplace is the standout feature of this family room. Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room features a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Suite Connecting Room

  This family room features a fireplace. Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room features a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as lake views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

• Deluxe Double Room

  This double room's standout feature is the fireplace. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV, a private entrance, soundproof walls, a minibar as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Fireplace
  • Additional toilet
  • Private entrance
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Yukata
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access

Guest Reviews

• Shupe (10/5): We stayed at this hotel 3 times throughout our stay in northern Vietnam and would absolutely recommend to anyone! The cu - Friendly staff, comfortable rooms, great breakfast. Nothing
• Michael (9/5): Short stay but booked again - Staff were great and friendly room was spacious bed was really comfy and the rooftop bar gave you a great view of the lake and good prices buffet breakfast was great 👍
• Michael (10/5): -
• ERIC (10/5): - Service et petit déjeuner
• Vida-Venesa (10/5): -
• David (10/5): Amazing stay with exceptional service. The staff were incredibly attentive, friendly, and always ready to help with anyt -
• Sherry (10/5): -
• ERIC (10/5): - Tout était parfait
• Andrew (9/5): Great location, super comfortable and amazing staff - Great location, super comfortable bed and outstanding staff who go out of their way to help you - special mention to Mark at breakfast who sourced mint so I could make fresh mint tea (no herbal tea provided), and the adorable morning bellboy who lent me an umbrella. We got the slightly larger 26m2 room and were grateful for the two practical luggage stools and the view to the bustling food vendors in the street below. The rooftop bar is amazing and we enjoyed watching the sun set during the 4-7pm two for one happy hour. Concerning that stairwell landing was full of stacks of bottled water and a large laundry trolley, which was propping open the door. For fire safety stairwells should be clear and doors closed and I encourage management to attend to this, educate staff and enforce policy. Unusual for no herbal tea to be available as many non-caffeine drinkers these days. I loved the scented lobby but people sensitive to perfumes would not enjoy this, and I heard one woman complaining of headache. Note that there is no pool, only a jacuzzi, which is much smaller than the misleading booking.com photo. Jacuzzi is also right next to the rooftop bar so not much privacy - I didn’t see anyone using it.
• ERIC (10/5): -
• Luke (10/5): - Staff very friendly and knowledgeable very eager to assist and help you
• Eric (10/5): -
• Tanya (10/5): Fantastic Accommodation with Excellent Service - Wonderful check in and excellent service throughout our stay. Mark was an absolute stand out for Breakfast every day. Love those Vietnamese Iced Cream frees to get us going for the day. Everyone in reception were an absolute delight from morning to night. Thank you so much for the upgrade, we really loved our stay. Location near the lake is exceptional. Nothing
• Nathalie (10/5): sejour entre amis - Très bon séjour au cœur d’Hanoï. Chambre calme et idéalement située, proche du lac. Accueil et service impeccables, équipe très serviable et attentionnée. Le rooftop est super agréable, les cocktails sont excellents et à petits prix. La chambre est confortable et le tea time est un vrai plus pour faire une pause. Enfin, la vue du restaurant sur le lac est magnifique. rien
• Rory (10/5): -
• wade (9/5): Beautiful place full of wonderful staff and amazing food. I will return - The buffet breakfast was amazing, the restaurant food was exceptional, staff were wonderful. The spa was hot, so in this season it is a waste.
• Jessica (10/5): Perfect location. Friendly staff. Great food. Perfect for a short stay in Hanoi. - Excellent location right in the centre of the old quarter. The hotel staff are exceptionally friendly and attentive to all guests. Breakfast had a large variety. The location, food, and staff were amazing. The rooms were a bit small. No space for luggage in the rooms.
• Gabriel (8/5): - J ai aimé l emplacement , le petit déjeuner reste un point a améliorer. L'équipe est tres sympathique et a l écoute, l hôtel nous a surclassé gratuitement pour le dernier jour avec une terrasse. Un grand merci. Le petit déjeuner trop simpliste .
• Johari (10/5): - The staff were the best hotel staff I've ever encountered. They are all very friendly, attentive and do a great job. They provide free breakfast and afternoon tea Reddick is a bonus. The location is in the Old Quarter near all the action, with plenty of food options etc. Highly recommended!
• Johari (10/5): - The staff were the best hotel staff I've ever encountered. They are all very friendly, attentive and do a great job. They provide free breakfast and afternoon tea Reddick is a bonus. The location is in the Old Quarter near all the action, with plenty of food options etc. Highly recommended!
• Nardine (10/5): Trois jours formidable - Le personnel aux petits soins. Le rapport qualité prix du restaurant avec une vue panoramique sur le lac. La proximité du marché de nuit et la zone piétonne animé. Nous avons été surclassé lors de la dernière nuit. Merci à Dana, Julie, Mark et à toute l'équipe. Nous reviendrons.
• Karen (8/5): Mark was the highlight of every morning at breakfast, with his chirpiness! He was a delight! Keeping us entertained an - The property was well presented. My first relaxation massage was wonderful, smooth and flowing! Breakfast was lovely too. The pool was small and way too hot! My second massage was terrible, this time it was a different lady! It was choppy and no part of it was relaxing, and the head massage, well that was just scratching my hair up and down. There was no scalp massage, it was so irritating. I should have said something at the time to the masseuse to get another lady in.
• Vincent (9/5): Een aanrader! - Het personeel was heel attent en heel vriendelijk. Ik heb samen met mijn zoon een massage laten doen en die was voortreffelijk! Ook de dames waren heel vriendelijk. Op zich was alles top. Enkel het ontbijt was een beetje minder alsook het personeel bij het ontbijt dat minder attent was als de rest van het personeel van het hotel.
• Hardy (10/5): Super - Super hôtel, nous avons eu tout ce qu’il nous fallait. Le personnel est très à l’écoute et ne manque jamais une occasion de nous aider
• kellie (10/5): If you are looking for somewhere to stay in Hanoi look no further than this awesome hotel - All of the staff were so friendly, a special shout out to Anna who made us feel like we were family.The facilities were 10/10 the bed was super comfortable Great location breakfast was superb.Great rooftop bar with a great view and happy hour They organised and booked our train to and from Ninh Bihn Held our big luggage for us while we visited Ninh Binh Nothing was too much trouble Nothing
• ERIC (9/5): - Emplacement central parfait … c’était notre base pour rayonner pour les excursions, puisque tout part du vieux quartier
• Alex (9/5): -
• Britta (10/5): Sehr empfehlenswert: Gastfreundlichkeit & Lage perfekt! - Die Gastfreundlichkeit war sooo groß! Das Team ist super hilfsbereit und lieb. Seit der ersten Minute hat man sich wohl gefühlt. Das Hotel ist schön und hat eine gute Lage. Wir konnten unseren Koffer auch noch lagern, obwohl wir in Halong waren und sogar zum Nachmittagstee. Hanoi im Mai auch definitiv sehenswert. Das Frühstück war mit einem wunderbaren Ausblick und Auswahl. Die Unterkunft kann ich sehr empfehlen. Die Mitarbeiter sind wirklich top!
• Adrian (9/5): -
• Reika (9/5): スタッフがフレンドリーで快適に過ごせます - ホアンキエム湖から近く、買い物をするのにとても便利なところです。 無料でアップグレードしてもらったり、午後には朝食会場と同じところでアフタヌーンティーが無料で楽しめたところが良かったです。 部屋はこじんまりとしていますが、ホテル内で過ごす時間が少なかったのでそこまで気にはなりませんでした。 歯磨き粉が古かったのか、固まって使えないものがありました。 自分で持ってきていたものがあったので大丈夫でしたが。
• Ralph (10/5): - The hotel staff were excellent, nothing was too much trouble, literally ran to pick up our bags when we arrived. Every single person treated us like we were royalty. When we went to Ha Long bay for one night the hotel kept our luggage safe for us at no cost. Also agreed to return us to the twin room at no additional cost. Very nice people. We had to leave early for the airport and the hotel prepared a packed breakfast that we could take with us. The pool looks bigger in the photos than it is in reality, it's still nice but think soaking rather than swimming.
• Ralph (9/5): - Staff were excellent, nothing too much trouble, good location right in old quarter. Rooftop pool is more of a jacuzzi.
• Kristin Christ. (9/5): Tolle Oase inmitten des Trubels - Wir hatten einen tollen und unkomplizierten Aufenthalt in dieser Unterkunft. Das Personal war super freundlich und hilfsbereit. Die Lage ist optimal, man ist direkt im Zentrum aber es ist über Nacht dennoch ruhig. Das Frühstück ist auch sehr gut und befindet sich in der 10. Etage mit tollem Ausblick. Die Baustelle direkt neben dem Gebäude ist über den Tag stellenweise sehr laut. Im Aufzug wird darauf hingewiesen, wer sich jedoch tagsüber ausruhen möchte muss zwingend die Ohrenstöpsel nutzen.
• Gareth (10/5): - Very friendly staff. Nothing
• MACIEL (10/5): - Le personnage : adorable,très attentif à nos demandes toujours là avec un sourire et dans la communication,je recommande,une équipe aux petits soins avec les clients
• Hiệp (10/5): -
• Beat Rolf (10/5): tolles Hotel, perfekte Lage, ausserordentlich aufmerksames Personal - ausserordentlich aufmerksames und zuvorkommendes Personal, perfekte Lage, tolle Athmosphäre etwas Strassenlärm am Abend, Fenster haben kaum isoliert
• Erin (10/5): Amazing hotel with Incredible staff - The hotel matches all the amazing reviews. The staff were absolutely amazing and it's probably the best hospitality we've received ever. Grace was a huge help in booking our halong bay cruise, we had an amazing trip. Nothing
• Gudrun (10/5): Excellent choice, all amenities you want in one place - Staff are very welcoming and attentive. This hotel was everything we hoped for during our stay in Hanoi.
• Prue (10/5): The staff were the most friendly and helpful of anywhere I’ve ever stayed. Outstanding and genuinely nice people - The restaurant view and rooftop bar were awesome. Room very comfortable
• Frederic (8/5): - Le personnel très sympa L’endroit Le petit déjeuner à améliorer car trop répétitif.
• PK_T (10/5): - Great location. Comfortable room. A very pleasant experience. Excellent service from all the service staff. A special mention to Teddy for the detailed attention, recommendations and going the extra mile to make sure my family and I are comfortable during our stay.
• Jack (10/5): Exception service - The location is excellent, the amenities in the rooms were all high quality and clean. The staff go above and beyond for the guests. They provided many recommendations and ensured our stay was as comfortable as possible. Nothing
• Amanda (10/5): - We stayed in 3 different hotels during the Hanoi party of our Vietnam trip and this one was by far our favourite. Great location, amazing views from the rooftop, lovely rooms with comfy beds. We'll definitely return.
• Jacques (10/5): - Nous avons beaucoup apprécié l’amabilité, la disponibilité, la patience et la gentillesse du personnel. Nous avons séjourné deux fois dans cet hôtel pendant notre voyage au Vietnam, et nous y avons été chaleureusement accueillis à chaque fois. Les chambres sont très belles, propres et confortables, avec une literie particulièrement agréable après de longues journées de visite. Nous avons également beaucoup apprécié le vaste choix proposé au petit déjeuner, qui était varié et de qualité. Toute l’équipe a été extrêmement attentionnée et serviable. Nous garderons un très bon souvenir de cet hôtel et y reviendrions avec plaisir.
• Graeme (8/5): Excellent. Would recommend. - Excellent location. The staff were brilliant. My daughter had her birthday while there. They were great and even got a cake. Couldn’t help us enough. Breakfast was good and great view of lake. The rooms were a little cozy but not a problem as we were out most of the time.
• Richard (8/5): -
• Corinne (9/5): Un bon choix d’hébergement à Hanoï - Un emplacement idéal au cœur du vieux quartier d’Hanoi . Une literie exceptionnelle Un personnel accueillant et dévoué. La douche ( baignoire) qui s’écoule sur le sol de la salle de bain .
• gander (10/5): The best hotel to stay at in Hanoi - The staff made you feel like a family member coming to stay They go out of their way to make your trip enjoyable The location is in a perfect position Great breakfast Brilliant roof top bar with the best views Just everthing about this hotel is what ypu need
• Rhonda (8/5): - Location Jacuzzi instead of a pool
• Birch (10/5): 100% recommended - We absolutely loved our 9 night stay here. From the very first "welcome home" on arrival, to the hugs on departure. We truly became part of the hotel "family" during our stay. Every staff member was full of smiles and laughter, and all showed genuine care and a desire to ensure our stay was memorable. Our hearts were full from the love given and our memories from this stay, in particular, will always be part of the stories we share with family and friends in Australia. Thank you to ALL of the staff at this property. Be proud of what you are a part of creating in Hanoi's tourism industry. Your hotel is a small, but, brightly shining star ☆ 100% recommend this property to other travellers.
• BRON (10/5): - Lucien was the perfect location to visit Hanoi, the staff bent over backwards to make us feel welcome, helped us with our next stage of travel. Breakfast was as great, the views across the lake and from the sky at are beautiful. Highly recommended!!
• Claire (8/5): Great location and great people which made our stay really easy and enjoyable. - Friendly and very helpful staff team. Teddy generously shared many links for suggested food, coffee and activities, which were great. Afternoon tea for guests was a very nice touch and a welcome afternoon respite. No real pool area.
• Rubilie (10/5): Definitely will come back to this hotel next time. - Best Location, Best breakfast, Wonderful service! Little flooding in the bathroom every time we use the shower or the bath tub
• Linda (10/5): We had an amazing time in Hanoi. If you’re looking for a place to stay then this is it. Right in the heart of the old qu - Perfect location Staff couldn’t do enough for you The only thing I would have liked in the room is an extra mirror There was only one mirror in the bathroom Just a minor issue.
• Mark (8/5): -
• Rebecca (10/5): Luxury stay in the Old Quarter - We were welcomed with excellent customer service and even a platter of fruit and juice on check in. We were given a free room upgrade, the room was amazing, the bed was super comfortable and the free breakfast offering was great too.
• Dave (10/5): - The staff were outstanding, In particular Mark who was looking after the breakfast service in the restaurant. He went above and beyond and was always happy in his work. Also Diana from reception, she always made us feel welcome and was interested in what we did and helped us plan as much as she could. The room was clean and was service every day. The hotel is near the lake in the old quarter which made it easy for bargain shopping and getting to other places. The restaurant has a nice selection of evening meals and the free afternoon tea was a bonus. Nothing
• Kelly (9/5): - I had a wonderful stay here during my time in Vietnam. The accommodation was clean, comfortable, and in a great location. The hosts were incredibly kind, welcoming, and always happy to help with anything I needed. They made me feel very safe and relaxed as a solo traveller. I would definitely recommend this place to anyone visiting the area and would happily stay here again in the future. Nothing
• Anh-Thu (10/5): Would recommend and visit again! - The location in Hanoi Old Quarter was great and was walkable to lots of restaurants and activities. Out of all the hotels that we stayed at in Vietnam, including other 5 star hotels, Lucien hotel has the best and friendliest staff. The breakfast selection was small but still excellent. Bed was extremely comfortable and great AC to combat the hot humid weather in Vietnam. N/A
• Hannah (9/5): - Perfect location, good gym, excellent spa - staff were incredible Breakfast was good but not stand out. Rooms a tiny bit noisy (building work going on / window on the street)
• Jennifer (10/5): Excellent location and customer service. - We had a fantastic stay at this hotel. The room was very comfortable and offered all the amenities you would expect from an upscale hotel — modern, clean, and thoughtfully designed for a relaxing stay. The location is truly one of its biggest strengths. It is perfectly situated in the heart of the city center, making it incredibly convenient for food, drinks, shopping, and activities around the lake and surrounding areas. Everything felt easily accessible and within walking distance. What really stood out was the exceptional customer service. The staff were incredibly warm, welcoming, and genuinely customer-focused, always greeting guests with smiles and positive energy at every interaction. Their hospitality made the stay feel even more special. I was especially touched by how gracious and caring the staff were when they provided over-the-counter medication to help alleviate my sprained wrist discomfort. They also kindly stored our luggage for several days while we traveled to Sapa and Ninh Binh, which made our trip logistics so much easier and stress-free. That level of kindness, flexibility, and attentiveness went far beyond expectations and showed how much they truly care about their guests’ well-being and overall experience. Overall, an excellent stay with outstanding service, a prime location, and upscale comfort. Highly recommended!
• Jeffrey (10/5): -
• PACAUD (7/5): - La prévenance du personnel La luminosité de la chambre La taille de la chambre L'absence de deux tables de chevet Le côté vieillot se la chambre
• Cretu Mihai (10/5): - Excellent location, nice rooms and Teddy, Dana and their team did everything possible to feel comfortable.
• Robert (10/5): Fantastic hotel. Fantastic location. Fantastic staff. - Hotel is in a super location. Very close to everything. Staff were all excellent. Special mention to Frankie who after checking us in spent 15 minutes with us recommending where we should go and where to eat. All recommendations were excellent. Nothing
• Sarah (10/5): - The staff were wonderful, super friendly and helpful (special shout-out to Teddy who gave us lots of great advice!). The location is great too, just a couple of minutes walk from the lake and in the midst of the Old Quarter where you can find lots of food, shopping, tourist attractions. The hotel itself was very nicely decorated, clean, everything you could ask for.
• Sharon (10/5): Tranquil, clean, great service and in perfect location - The location of this property is amazing. The staff are what make this resort truly a gem. From doorman, reception staff and staff in restaurant. A huge shout out to Grace for her excellent communication and sorting a driver to pick us up from airport. Breakfast is wonderful with lots of options. We will definitely be back. Everything was amazing
• Derek (10/5): A super friendly, comfortable, clean and welcoming Hotel. - The central location in the Old Quarter, the view of the lake at Breakfast and the rooftop bar. The room was very clean, comfortable and perfect for our needs. Most of all was the attentiveness and friendliness of the staff. From opening the door to being shown to our room everyone was so welcoming. Each day the reception and door team came to welcome us and talk about our day. It was exceptional. Special mentions to names I remember - Ana, Dana, Teddy, Kenny and the door teams for making us always feel welcome.
• edith (10/5): -
• Nick (10/5): - מיקום נהדר וצוות מקסים
• Fabio (8/5): - Perfect location! Staff super helpful with all your needs. Construction works were a bit inconvenient. Hopefully it will be finished soon.
• Mieko (10/5): - 日本並みにホスピタリティが行き届いておりひとつひとつ丁寧に対応してくれました。 立地も良く、食事も美味しく夜もハッピーアワーで屋上からライトアップされたホアンキエム湖を眺めながら過ごせます 周辺も地元の食材などのお店がありエキサイティングです ハノイき行く時はまた是非泊まらせてもらいます お部屋もグレードアップして頂き有難うごさいました
• Renaud (10/5): Magnifique - Le personnel est absolument charmant et très attentionné… excellent service client Parfois un peu bruyant
• raymonda (10/5): - Heel mooi hotel en verzorgd Ontbijt , en afternoon tea was heel verzorgd Ook het eten in het restaurant was lekker Mooie rooftop bar met prachtig uitzicht op het meer en de stad. Personeel heel vriendelijk en behulpzaam, ook bij het regelen van taxi. Dank aan Anna en haar team voor een top verblijf Daar we drie dagen op verschillende datums hier verbleven kregen we telkens een gratis upgrade van de kamer. Hierdoor kon onze grote bagage bij hen blijven toen we 3 daagse boot cruise naar Lan ha bay gingen Echt een aanrader en goedkoop 4 sterren hotel. Niks
• rslin (10/5): - Das Personal ist sehr freundlich. Das Frühstück ist auswahlreich und vielfältig. Der Nachmitagstee ist gut. Die Lage ist sehr günstig. Es ist wirklich zu empfehlen. Das Hotel akzeptiert nur Bargeld, sonst plus 5% Gebühren. Bei Wechselkurs zu Euro war auch nicht gut. So ist zu empfehlen, die Übernachtung mit vietnamesischen Währung zu bezahlen.
• Glenn (10/5): - Het complete plaatje. Locatie is super en hrt personeel geweldig. Je wordt compleet in de watten gelegd. Onbijt zeer uitgebreid Niets
• Peter (9/5): - Die Lage mitten in der Altstadt, das überaus freundliche Personal, die Aussicht auf den See, das Frühstück und die Rooftop Bar, Unser Zimmer war im 9. Stock direkt unter dem Restaurant und damit war ab halb Sieben kaum mehr an Schlaf zu denken, das Stühlerücken ist ziemlich laut.
• Roworth (10/5): It is the second time I have been there and would definitely go back again - All of the staff are so fantastic I scored them 100 out of ten and the location is the best Rooms a little small but it was made up by the fabulous people
• Katharina (10/5): Jederzeit wieder. - Sehr schönes kleines Hotel mit toller Dachterrasse und sehr nettem, zuvorkommenden Personal. Das Frühstück war auch hervorragend.
• SarahandBruce (9/5): Wonderfully Considerate Staff - Wonderfully attentive staff who go the extra mile to make your stay enjoyable. Good location. Comfortable beds. More expensive rooms well laid out. Delicious breakfast. We stayed three nights and mentioned our need to catch an early flight. We were presented on leaving with a breakfast pack to take with us. Standard rooms have very poor layout and aspect. Photos indicate a rooftop pool, which turned out to only be a jacuzzi. Bed is too big for the room, so even small amounts of luggage are difficult to store. We originally booked a basic room and it was not satisfactory and then changed to a more expensive junior suite, which was wonderful. Overall, though, it is quite expensive compared to other hotels in Vietnam.
• Enni&Michi (9/5): Kann ich nur weiterempfehlen. - Ausstattung war alles da was man braucht.Sehr zentrale Lage Frühstück für asiatische Verhältnisse gut. Personal war freundlich und hilfsbereit. Es gab nichts zu beanstanden.
• Vinayak (10/5): Memorable memory of Hanoi - The hospitality was top notch. The stay felt very personally curated. Special thanks to Anna, Jerry, Bin(or Ben, sorry if I’m wrong), and all the wonderful staff members who hosted us so well despite the language barrier The rooms were a tad bit small
• Diane (10/5): Il faut revenir au plus vite ! - L’accueil extra ordinaire ! Rien
• Michel (10/5): Bel établissement - Bel emplacement. Chambre vaste. Personnel très disponible et agréable. Rien
• Jonas Hermann (10/5): - Super liebe Mitarbeiter, immer sehr bemüht zu helfen und Tipps zu geben, sodass man sich sehr gut aufgehoben gefühlt hat (insbesondere in den ersten Tagen in einem fremden Land). Tolle Aussicht vom Frühstücksbuffet und von der Sky Bar aus, tolle Lage.
• Philip (10/5): Perfect place to discover Hanoi old town. - Wonderful location in the most attractive area of Hanoi. Uncountable restaurants and bars can be reached by foot. Beautiful view from the roof top terrace. Reasonably priced and very good cocktails on the roof top bar. The swimming pool looks much larger in the picture than it is.
• Katrine (10/5): Exceptional staff - Great location in the old town to explore Hanoi! The staff is exceptional, they do everything in their power to make your stay comfortable, we have never since service at that level before and we have travelled through more than 40 countries. Nothing
• Galina (10/5): Отель с отличным видом на город - Отличный отель, хорошее расположение, у нас был красивый вид на город. Очень отзывчивые и дружелюбные сотрудники. Вкусные, разнообразные завтраки, послеобеденный чай и фрукты тоже очень приятный бонус. Рекомендую
• Seyed (10/5): - Good Service, good caring Nothing
• Galina (10/5): -
• Mikaela (10/5): Wir kommen sehr gerne wieder!! - Die Lage, die Ausstattung, die Dachterasse, das tolle Frühstück und besonders die sehr netten, hilfsbereiten und sehr lieben Angestellten . Allen voran: Luna und Frank Es gab nichts, was zu kritisieren wäre
• Anna (10/5): -
• Thomas (9/5): -
• Cristina (9/5): La gentilezza vince su tutto - L'hotel è situato nell'Old Quartier, vicinissimo al lago...quindi una posizione eccellente per vivere l'atmosfera vivace di Hanoi. Tutta a struttura è molto ben curata, belli gli arredi e eccellente la pulizia.Tutto quello che può servire o interessare è raggiungibile a piedi. Il personale è estremamente gentile e pronto ad esaudire qualsiasi necessità ( abbiamo soggiornato in qs struttura prima della Crociera ad Ha Long e al rientro della stessa, dovendo aspettare qualche ora prima di recarci in aeroporto per un volo interno, ci hanno ospitato e offerto " l'afternoon tea ", oltre ad offrici continuamente eccellenti succhi di frutta freschi) . Anche all'arrivo, durante l'effettuazione del check-in, ci hanno offerto succhi freschi.Buona la colazione. Avevamo una connecting suite e devo dire che lo spazio è molto risicato, la punto che non c'era spazio per aprire le nostre 3 valigie. Anche la Jacuzzi al roof-top è veramente piccola e non è di grande ispirazione.
• Amelia (10/5): -
• Vibhu (9/5): Very enjoyable in the old quarter. -
• Serhii (10/5): - Прекрасный отель и очень чуткий персонал. Когда у меня возникли проблемы с заказом такси по букингу /водитель приехал на другой адрес/ все очень доброжелательно старались помочь мне разрешить ситуацию Плохо, что о отель сам немного может организовывать трансферы в аэропорт.
• Craig (9/5): - Location is amazing! The staff were all beautiful and caring. The breakfast was unreal. My shower was soooo good! Loved the Rooftop Bar, happy hour, and the amazing view! I am staying there again in three days, and forgot to ask for a room with the lake view this time. Being on the ninth floor, some noise resonates thru the ceiling from the restaurant and kitchen above. Nothing else not to like.
• Adrian (10/5): Great Hanoi hotel - This was a lovely hotel in a great location. The staff made it special as they were so attentive and helpful. We would recommend this hotel for your visit to Hanoi.

Photos