Sura Design Hotel & Suites

Location: Divan Yolu Cad. Ticarethane Sok. No 43 Sultanahmet, Istanbul, tr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Kid meals
• Public transport tickets
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Happy hour
• Cooking class
• Supervised childcare/activities
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Bicycle-friendly property
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Twin Room

  This air-conditioned twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Twin Room with Garden View

  This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Family Room

  Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Triple Room

  This air-conditioned triple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Attic Twin Room

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room with Balcony

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as garden views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Loft Room

  This loft room is decorated in traditional Turkish accents with artistic details of Ottoman architecture. You will find a desk, chairs, sofa, coffee table, iPod dock, and a flat-screen TV in this brightly decorated room. The spacious marble bathroom comes with a shower and vanity. Tea and coffee setup is available with an electric kettle for your convenience.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Attic Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Marcia (9/5): - The manager Nadir Muradi was very helpful 👍 when I had a problem.The room was lovely, The breakfast was filling & the location was great.The Turkish bath/spa was superb 👌 I wish it had an inside pool.The outside pool was great, but only if the weather was good.
• Adnan (9/5): - Personal sehr nett . Frühstück super . Lage toll!! Badezimmer nicht ganz sauber.
• sung jai (10/5): - It was really nice stay thanksGULLÜ EZGI and HASAn
• Manuel A. (10/5): Perfecta - Todo Nada
• So Yeon (9/5): - 올드타운 중심지에 위치. T1 트램역 인접해 있고, 올드타운 명소들 도보 이동 가능함. 위치는 최고. 객실 업그레이드도 감사했고 불루모스크 뷰도 좋았음. 수압은 역대급. 침구도 편안하고 깨끗해서 기분 좋음. 우리 방만 그런진 모르겠지만, 7박 동안 한결같이 수건이 낡은 게 단점.
• Hassan (10/5): - Thank you for everything Can ,yasmin and Umut
• Stephen (10/5): - John , sezgin and bahtiar in breakfast was fantastic N/a
• Thomas (8/5): - Lage & Freundlichkeit von der Reception Staff, sowie die Möglichkeit das Zimmer zu wechseln
• Rasim (9/5): Номер очень хорошие, есть несколько моментов, которые можно еще улучшить: шторы явно дешевят вид номера, стоит выбрать б - Приветливый и доброжелательный персонал. Отдельная благодарность Байраму, помог разобраться в гостинице, показать номерной фонд и помог с бронированием. Номер был шикарный, с ванной возле окна. Некоторые шкафы работают некорректно, из-за износа механизмов, но это только в одном шкафчике. Несколько столов в зоне приема еды на 5 этаже, стоят неровно из-за ножек, что может привести к опрокидыванию стакана или посуды.
• Marcos (10/5): - A acomodação é perfeita nota 10 Bayram and Sezgin trabalhamos no café da manhã e foram maravilhosos no atendimento a recepção gente fina amamos ❤️
• Rodney (10/5): Bit of peace and luxury each time I came in from the throngs outside - excellent - Location: a few minutes walk from everything I wanted to see/do - and the phenomenal view from the terrace restaurant is right in the middle of Hagia Sophia and the Blue Mosque. In the mornings Sezcin clearly takes a lot of pride in every detail of breakfast (including remembering my preferences) and All the staff were friendly and helpful.
• Andrej (8/5): -
• Ludmila (10/5): -
• Stefano (8/5): Ottima posizione e qualità prezzo - Ottima posizione Qualità prezzo Bayram Yasmin ottima relazione Breakfast vario mancava la frutta
• Faur (10/5): -
• Pille-Riin (9/5): - Property is stylish and in a good location
• ramonafaessler (8/5): Super Lage - Super Lage, sauber, Ausstattung gut. Der Pool und das Gym befinden sich im Partnerhotel vis à vis und können kostenlos mitgenutzt werden.. Das ständige Drängen des Personals, eine gute Bewertung hier zu schreiben, war sehr störend. Insgesamt wurden wir viermal gefragt, ob wir jetzt die Bewertung hier verfassen könnten - sogar während des Essens! Das empfanden wir als sehr aufdringlich und unangenehm.
• Lizette (7/5): -
• Bahman (8/5): - Special thanks Mr Hassan Akbukat and Emre
• Vanessa (10/5): - Localização excelente, próximo a mesquita azul e as demais. Hotel bem localizado. Café da manhã excelente. Cama de casal era 2 camas de solteiro, o que deixava brecha entre as camas.
• Liz (7/5): - Great location and stylish design with large rooms (double deluxe) Very poor breakfast for a 4star at this cost. Undeniable coffee, tatty room and poor quality ingredients and undrinkable juice from concentrate. Despite booking months ago and behind hounded about special offers and upgrades via what’s app and email, our rooms were not available or ready when we arrived. It seemed both hotels (there is another across the road they tried to move us to) were overbooked and their IT system was down and so we had to be very firm to see our booking honoured. Not a nice way to start a trip.
• Ian (9/5): - Pool and location and the staff especially Aynura Bayram onder Erturan front desk
• Razvan (7/5): Close to major tourist attractions: Blue Mosque, Hagia Sophia Mosque, Grand and Spice Bazars, Basilica Cistern. - It was near to the tourist locations and easy acces to public transport. My reviews are for Sura Hagia Sophia Hotel. I never stayed at Sura Design Hotel, as at my arrival I was announced that the room I’ve booked was unavailable and that I can move across the street at their other property, Sura Hagia. I could choose between 2 identical rooms, at ground floor, without balcony, nor city views as originally booked, windows opening to a noisy garden for hotel guests. Small room; bathroom lacking hooks to hang clothes or towels. For the inconvenience of moving, they offered one free breakfast for 2 persons - a nice gesture.
• Alper (10/5): -
• Tolga (10/5): - Merci a can et erthuran,
• Rahat (8/5): -
• minerva (10/5): - Thank you for help bell team nice service mete Ekrem and hasan
• cira (10/5): -
• Sohela (9/5): - Wonderful experience, the staff is amazing at breakfast time and Sezgin, Bahtiar were amazing, John (guest relation) and Gullu at the réception very helpful and welcoming. The location is perfect!! Thanks to the entire team! Nothing
• Ann (8/5): We were here for 2 nights and had a lovely stay. - The staff were very helpful- especially Hasan!. Nice pool and pretty terrace. The location was excellent. The bed was very comfortable but only accessible from one side as against the wall
• Corduneanu (9/5): - The room was greate, it was comfortable and the location of the Hotel it is closed to all the main tourist spots, Maybe it is just me, I don't like how the sauna staff, they constantly tried to sell me services, they are too insistant.
• левенко (10/5): - Доброжелательный персонал , в частности Байрам по отношению к гостям. Очень грязный ковролин в комнатах .
• Lanfrey (10/5): - Excellent location Excellent services The guest relation staf can he is friendly and returns
• Amanda (8/5): -
• YOSHIAKI (10/5): - GULLU さんから無理やりレビューをさせられましたが、素晴らしいホテルだったと思います！👍
• Nadine (10/5): - Everything was wanderful thanks to GULLU for the excellent attitude
• Magdalena (10/5): Il nostro soggiorno al Sura Design Hotel & Suites è stato come vivere una favola da “Le Mille e Una Notte”. - Il nostro soggiorno al Sura Design Hotel & Suites è stato semplicemente meraviglioso. Hotel elegante, atmosfera raffinata e una posizione fantastica nel cuore di Istanbul, perfetta per raggiungere tutto a piedi. La nostra camera era spettacolare: ampia, bellissima, pulita in modo impeccabile e curata in ogni minimo dettaglio. Si percepisce davvero attenzione e qualità ovunque. La colazione è stata eccellente, ricca e davvero piacevole, ma ciò che ha reso tutto ancora più speciale è stato il personale: gentile, disponibile, professionale e sempre con il sorriso. A loro va un vero voto 10. Ci siamo sentiti coccolati dal primo all’ultimo giorno. Un’esperienza perfetta sotto ogni punto di vista. Quando torneremo a Istanbul, sceglieremo sicuramente ancora questo hotel.
• Massimo (7/5): BELLA POSIZIONE MA LE CAMERE DOVREBBERO ESSERE PIU’ CURATE (VIA QUELLA MOQUETTE). - RECEPTIONIST E SERVIZI PRIMA COLAZIONE GENTILÌ ED ACCOGLIENTI. STAFF E POSIZIONE SONO I PLUS DELLA STRUTTURA. LE CAMERE ARREDATE UN PO’KITCH MA CI STA. LA MOQUETTE DELLA CAMERA PRESENTAVA DELLE MACCHIE EVIDENTI, INOLTRE IL RIVESTIMENTO DEL BAGNO (MARMO VERO) PRESENTAVA FUGHE IN SILICONE SPORCHE. IL SIFONE DELLO SCARICO DEL LAVANDINO FATTO CON UN CORRUGATO CHE NON FACENDO LA CURVA LASCIAVA PASSARE ODORI DI FOGNA.
• геннадий левенко (10/5): - Все было очень хорошо, Отдельное спасибо Байраму, за отличное отношение к гостям
• Tararai (7/5): Якщо ви їдете гуляти по місту, то готель вам сподобається. - Дуже класне місце розташування в історичному центрі. Привітний персонал особливо хочеться відміти Байрам а та хлопців белбоїв. Однотипні сніданки. Не завжди чистий посуд і номери.
• dj (10/5): - hasan akbulat is good guy bellcaptain thanks to him
• Feifan (7/5): - 地理位置好，服务很热情 地毯肉眼可见的脏，浴巾有破损，早餐一般，性价比一般
• Silja (9/5): Suurepärane hotell - Väga hea asukohaga hotell, vaatamisväärsused on lähedal, läheduses on ka erinevaid poode ja söögkohti. Samas on hotellis väga vaikne, tänavamüra kuulda pole. Personal on väga sõbralik ja hommikusöök oli suurepärane. Vihmaste ilmadega oli tore mõnuleda saunas ja hammamis.
• Paul (9/5): Concierge is best one this hotel - Aynura from guest relation and reception erturan is very attentive and helpful they arrange my transfer and hotel is very good kitchen chef Orhan prepared breakfast very good
• HIDETO (10/5): Guest relation and concierge are very good - Aynura from guest relation and Erruran reception and Kitchechef Orhan thank you very much Hotel location is good
• Cristian (10/5): - El desayuno, la habitación, la ubicación
• CRISTINA (10/5): - We stayed for a fewvdays ln Sura Design hotel and It was wonderful. The service and the staff especially Güllü and Fatima. We Will come back definitely.
• Geck (9/5): - Personal çok nazik her zaman güler yüzlü özelllikke misafir iliskileri Bayrama teşekkür ederim resepsion Erturan yardimci oldu
• Milena (10/5): - Bardzo polecamy , miejsce dobre lokalizacja super polecamy panią Gullu and Fatima
• Femke (9/5): Het super fijne lokatie waar we heel gastvrij zijn ontvangen. - Het ontbijt was super met het meest fantastische uitzicht op de blauwe moskee. Helaas was het niet goed mogelijk om rustig op het balkon te zien vanwege al het lawaai van afzuigkappen beneden.
• Andrejus (10/5): - Otel cok guzel harika konum misafir iliskileri Bayrama cok tesekkur eterim bastan sonuna kadar yardimci oldu resepsion yasmin çok guzel kiz guler yüzlü
• Meriem (1/5): -
• Alvina (10/5): -
• Burcu (7/5): -
• FATIHA (9/5): Bon séjour - Tout Les personnelles ne parlent pas ni arabe ni français a part un personne
• Saule (10/5): - Хороший отель, персонал очень внимательный. Байрам менеджер по работе с клиентами отличился своим уважительным отношением с момента заезда и до конца пребывания в отеле Все хорошо
• Greg (10/5): - Excellent Location- staff fabulous - value for money. Bayram sezgin was professional and friendly in his service to us. Breakfast was excellent.
• Dwi Hudya (9/5): Strategic and very nice Hotel - The hotel is very close to city center and main attraction. Blue Mosque, Hagia Sophia and Topkapi Palace are easily walkable. Its proximity to T1 tramlines is also a big plus. We ordered a birthday welcome package and my wife like it very much. Aynura from guest relation and concierge Sezgin Bahtiyar And chef Orhan are especially helpful and very friendly. The room size is a bit small compared to our expectation, but it's understandable since its close to city center and we ordered deluxe room.
• Aneesa (10/5): - We stayed from 19th April to 26th April the staff were very helpful especially people working on reception, the cleaning staff, and the breakfast serving. They were all helpful and very friendly.
• mohmed imran (10/5): The best. Very close to blue mosque and the tram - Excellent clean and location Cats in the balcony
• Rebeca (7/5): En general bien - Bien ubicado Cama cómoda Baño amplio Habitación oscura Moqueta regular Piscina cerrada
• sergiomarin (10/5): - La ubicación, el desayuno and la atencion del personal, en especial Can. Muchas gracias !
• David (9/5): -
• Véronique (8/5): -
• kevin (10/5): Reposant - Tout était très bien, ils sont très accueillants Bayram Sezgin Rien en particulier
• TuserValentin (10/5): Superb - Curățenia, personal amabil, mâncare bună, amplasament aproape de obiective. Bayram Yasmine sezgin Nu am ce comenta.
• Amanda (8/5): Short but very good, location was great, staff were very friendly. - Location View from balcony and the shower dispenser was empty which was annoying - but so easily preventable.
• Andrew (8/5): Great location for visits focused on major sites or for spa-focused stays - The location is really great if you have only a few days in Istanbul and the plan is to see the major historic sites in Sultanahmet and the Golden Horn area, e.g., the Hagia Sofia, Blue Mosque, Basilica Cistern, Topkapi Palace, etc. The beds were quite comfy. It is nice that the Sura Design's guests are allowed to use the spa facilities at the main Sura hotel across the street (the 5 star hotel) free of charge as well. If you're planning on exploring more of Istanbul outside of Sultanahmet, getting to those locations and back to the hotel can be a pain due to the distance and the restricted access to the streets which causes the taxi drivers to try and increase the prices. The area itself is significantly more expensive for food, drinks, and activities compared to the less touristy parts of Istanbul. The room was not particularly sound proof, and we were woken up every morning around 5am by the call the prayer, as well as by other guests in the hallways and in the adjacent rooms. We experienced several issues with our arrival: namely being brought to the wrong Sura hotel by the hotel-arranged transfer and then treated rudely by the staff at the front desk; once at the proper hotel across the street, the receptionist checked us into the wrong room (1 bed instead of 2) and messed up the billing as well; when we informed her of the mistake with the beds she had to change our room twice more in order to finally get us into a room with 2 beds instead of 1, but they were made up as 1 bed instead of 2; we requested that the beds be made into two twin beds as we had booked, with separate sets of sheets and blankets, and she informed us she would have it done and we could go explore, but when we returned this had not been done at all - rather, they had merely left a stack of blankets (no sheets or pillows) on the floor next to the bed; when we let the same receptionist know the mistake, she informed us it would be taken care of immediately but then she clocked out of work and didn't actually put in the request before leaving, causing us to have to request it again with her colleague who finally got a bellhop to bring the sheets up about 45 minutes later. I'm certain the issue was with this one receptionist and shouldn't reflect poorly on the hotel overall, but it really soured our experience being treated so rudely.
• Manal (10/5): We’d love to dtay here again! - We liked everything about the hotel. The spa was very good! Nothing
• Atef (10/5): Loved everything about the place. - The facility was great and the staff were amazing. The following staff members Sezgin and Bayramwas great and great service overall. Would 100% recommend. N/A
• Sanja (10/5): Odlicna lokacija - Lokacija, dorucak Sve je bilo super
• Marcela (10/5): - Skvělá poloha hotelu Moc milá obsluha, hlavně Bayram Sezgin
• paola (10/5): - Struttura comodissima per il centro, a due passi dalle principali attrazioni, personale gentilissimo e molto disponibile a risolvere eventuali problemi. Un grazie particolare a Ezgì, veramente molto gentile!!
• Shaikh Uddin (10/5): Guest relations Bayram - Good location friendly team guest relations department specially Bayram And Aynura receptions very helpful Erturan
• Nargis (9/5): Insgesamt war es gut. - Die Personal war sehr freundlich vor allen sezgin Bayram. Sie waren bei allem sehr hilfreich! Die Sauberkeit , die Ausstattung war kaputt, die Gardinen waren zum Teil ausgerissen
• Konstantinos (10/5): - Bayram very friendly and kind
• Sharon (8/5): Overall great comfortable stay - Great location and easy to walk to a lot of the main attractions. Boutique hotel. Friendly staff especially in the restaurant at breakfast time. Balcony was small no room to sit. Room size hard to store 2 large suitcases.
• MOHAMMED (9/5): - Le personnel et l'emplacement . L'hotel n'est pas un 5 etoiles . Les equipements sont vieux .
• Antonio Giovanni (10/5): -
• Simona (10/5): Location fantastic. Nice hotel good service - Location Attic room a little dark
• Signe (7/5): Ok ophold, dog mangler lidt forbedring med rengøring. - Skøn beliggenhed. Rigtig god velkomst, sød og varm receptionist. Morgenmaden kunne forbedres, - rengøringen var ikke optimal, - tandkrus på badeværelset var bestemt ikke blevet skiftet ud fra forrige gæster ( rester fra tandpasta ). Rengøring havde ladet vores balkondør stå åben i flere timer, hvilket resulteredei 20-30 fluer på værelselset da vi kom retur efter 8 timer ude og se byen.
• Julien (8/5): -
• Mirela (10/5): Istanbul aprilie 2026 - Totul. Facilitățile hotelului, amplasare, curățenia, personalul. NA.
• Elvira (9/5): Boa - Localização excelente . Dá para ir a pe a diversos pontos de interesse , ou apanhar metro ou outro muito perto. O pequeno almoço não era para um hotel de 4 estrelas .
• Natani (10/5): -
• Maaria (8/5): Excellent - Location is perfect - really close to the 2 mosques and the SultanAhmet metro.
• Claudia (7/5): Städtetrip - Zentrum nähe Sehr hellhörig, Gäste die Machts im Flur waren, konnte man iim Zimmer alles mitbekommen.
• Maroua (6/5): -
• ISABEL (10/5): Excelente hotel - Todo perfecto, personal muy amable y situación perfecta Nada
• ve_tra (4/5): Абсолютное несоответствие цена-качество - Расположение просто потрясающее, в пешей доступности от основных достопримечательностей, при этом улица, на которой расположен отель не шумная, хотя есть много кафе и ресторанчиков рядом. Я вообще не понимаю множества хороших отзывов тут. Начнем с того, что мы бронировали номер за несколько месяцев, бронировали с двумя раздельными кроватями. Приехав ночью, уставшие после полета, мы заходим в номер, а у нас одна кровать. На наши вопросы, нам сказали, приходите утром, мы попробуем решить вопрос. Мы попросили хотя бы второе одеяло, его нам несли 40 минут! Утром нам сказали, что извините у нас фул букинг, нет номера для вас с раздельными кроватями. Это учитывая, что мы бронировали сильно заранее и отмечали это в пожеланиях!! Потом нам сказали, приходите вечером. Мы пришли вечером, была уже другая девушка на ресепшен, которая сказала, что никаких отметок о том, что нам что-то поменять надо в системе нет... Приходите утром, я попробую решить ваш вопрос. Мы пришли утром, пошли смотреть номер и как вы думаете что? он опять был с одной кроватью! Разумеется мы отказались уже менять номер, так как нам оставалось 1,5 дня в городе. Далее, если говорить про номер, номер с балконами на сад оказался номером с балконом на трубу, из которой ежедневно был ужасный запах копоти. Все номера и внизу и наверху в правой части выходят на здание с трубой, из которой невозможная вонь, такая, что открыть окно нельзя, а учитывая, что кондиционер работал через раз, окно открыть невозможно - духота обеспечена. Мы дважды просили dental kit , нам его не принесли. Уборка до нашего номера КАЖДЫЙ день доходила почему-то только в районе 16:00. Разумеется в итоге у нас убрались один раз, так как преимущественно в 16 мы как раз были в номере и переодевались. Ершика для унитаза в номере нет, мы просили, нам не принесли. У нас в номере был сломанный душ, который на второй день, спасибо починили. В целом, номер довольно уставший и совершенно точно не стоит тех денег, которые мы заплатили. Раковина неудобная, имейте это в виду, если планируете вдвоем, например, утром умываться, это сделать будет просто невозможно. СПА и бассейн уличный находятся НЕ в этом отеле. А в соседнем через дорогу
• Ali Osman (10/5): Gūven hissettiriyor - Sura Design Hotel & Suites için konaklamamızdan çok memnun kaldık. Özellikle resepsiyonda görevli Erturan Öztenkuşoğlu’na ayrı bir teşekkür etmek istiyorum. Konaklama süremiz boyunca her konuda son derece ilgili, çözüm odaklı ve güler yüzlüydü. İhtiyacımız olan her konuda hızlıca yardımcı oldu ve kendimizi gerçekten değerli hissettirdi. Bu seviyede profesyonellik ve misafirperverlik nadir bulunur. 1.ve 2. Katın halıları biraz kirli ve bu 2 katta yemek kokusu var / ūst katlar çok iyi
• Andrea (8/5): -
• Luis (10/5): Fantástico - Ha sido todo un acierto elegir este hotel. La habitación, la ubicación y el servicio han sido excepcionales. Nuestra habitación estaba en la última planta (ático). En principio, tuve dudas porque las fotos que encontraba en internet no eran las mejores y las habitaciones de las categorías superiores parecían mucho más amplias y luminosas. Pero la verdad es que no puedo poner ninguna objeción a nuestra habitación. Amplia, cómoda, bien equipada y luminosa. Además, desde la ventana podíamos ver las cúpulas y los minaretes de la Mezquita Azul. Pero las vistas son mucho mejores desde el salón del desayuno, en la quinta planta. A un lado se ve Santa Sofía y al otro la Mezquita Azul. Desayunar cada mañana con uno de estos dos monumentos detrás es una pasada. Además, el desayuno es muy bueno: variado y todo muy rico. Y el personal siempre atento y amable a más no poder. La ubicación es perfecta para quienes quieren conocer Estambul. En menos de cinco minutos andando se llega a Santa Sofía, la Mezquita Azul, la Cisterna Basílica o el hipódromo de Constantinopla. El Gran Bazar o el Bazar de las Especias también están a pocos minutos de paseo. Y en los alrededores hay infinidad de lugares donde comer o beber algo a cualquier hora del día.
• Patrizia (9/5): Finalmente Istanbul! - Posizione eccellente a due passi da tutto . Personale alla reception ed in sala colazione gentile e molto collaborativo , pronto a risolvere qualsiasi cosa ma per avere una recensione positiva che tenevano a pretendere e puntualizzare. Atmosfera romantica ed elegante. Utilizzo dei servizi comuni con Sura Hotel e possibilità di fare colazione nell'albergo a 5 stelle di fronte. Avevo prenotato una matrimoniale deluxe da 27 mq , con balcone , ma mi hanno dato una doppia , la stanza era 305, spaziosa ma con poco spazio tra i letti e la specchiera in cui è inserito il televisore. Mancanza di luci nei comodini perchè non funzionavano , e assenza di cassetti nei comodini . Nel bagno non c'era dove poggiare prodotti o altro , tranne che nello spazio limitato intorno al lavandino , ci vorrebbero almeno delle mensole . Dalle 7 del mattino fino a sera c'era il rumore fisso dei condizionatori del ristorante. Vista su un cortile dismesso , tetti di case vecchie, e in parte su Hagia Sophia. Colazione essenziale ma di buona qualità . Una mattina abbiamo provato a fare colazione nell'altro hotel gemello ed era molto più abbondante. Il ristorante panoramico al 5 piano "Deraliye" ha deluso le mie aspettative : prezzi assurdi e qualità pessima. Non si possono pagare 3 gamberoni arrostiti 70 euro ! Mio marito ha ordinato un pesce con pomodoro , arancia ed altro , totalmente insipido , e dei micro involtini avvolti in foglia di vite anche peggio ... Il ristorante, paesaggio a parte , è squallido ed eravamo in pochissimi a cenare li .Peccato perchè non fa giustizia allo standard dell'albergo.
• Cornelia (8/5): Der Aufenthalt war gut, aber das Hotel hätte eine schlechtere Bewertung verdient als Booking sagt. - Eine Lampe funktionierte nicht Es fehlte eine Klobürste Die Hand/Douschetücher sollten ersetzt werden. Die Fenster waren sehr schmutzig Das Hammam war nicht für viel - nur wine mini Sauna und ein Mini Dampfbad welches viel zu heiss eingestellt war.
• Leandro (10/5): Greta location - GULLU was very nice at the reception when checking oito hotel was very good and location is perfect. Small detailed is I booked double bed room but got a two single beds. All the stay was very good.
• Rafa (10/5): - Ekremm bellboy service Todo perfecto,
• Corina-Adina (8/5): - The room was huge, we had the balcony one, and the size was great. The balcony overlooks an inner garden but we were on the garden level and did not see much beyond the plants we had in it, but it was nice. Very well lit room. Bathroom was also huge. Had tea kettle with some tea and coffee options, slippers, safe, and so on. Beds were comfortable with many pillow types to choose from. The restaurant is on the 5th floor but you can have breakfast in the sister 5* hotel also. The location is perfect, with a minute walk from Sultanahmet square and the tram station. The thing we disliked most is that at the restaurant the guest relation person, each day of the stay, asks various people for reviews. They even ask the reviews to be made in front of them. Which will lead to biased reviews. Staff is friendly and helpful but insistently asking for reviews ruins the experience. That is why many reviews have specific people from the staff mentioned. There were various flies and insects in the restaurant hovering over the food. The carpet in the room needs a good cleaning. And certain parts of the room look a bit uncleaned.
• Christine (10/5): Excellent place to stay in the old city. - The location was wonderful, easy walk to major sites, good resturants on the same street. There are 2 Sura hotels across the street from each other. Guests can use facilities of both. Staff was helpful. Breakfast was great with a varied selection. The spa faclities were excellent. Our airport taxi driver spent a great deal of time searching for the property. The street is pedestrian only much of the time. Great for walking, difficult for drivers. Be sure your driver knows to contact the hotel on the way so they can meet you and transfer luggage. This is tricky to do if you and your driver speak a different language, so note this when you book. The room was a tight fit, we wished it was a bit larger.
• Redouan (8/5): -

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