Hanoi Center Silk Boutique Hotel & Travel

Location: 16 Phố Chân Cầm, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:30 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Packed lunches
• Table tennis
• Currency exchange
• Darts
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Kid meals
• Shared kitchen
• Public transport tickets
• Baby safety gates
• Outdoor furniture
• Fruits
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Pub crawls
• Happy hour
• Cooking class
• Aerobics
• Stand-up comedy
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Secured parking
• Golf cart
• Fishing nearby
• Health or beauty spa nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Electric bicycle charging station
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Suite with Balcony

  This family room features a fireplace. The spacious family room features air conditioning, a private entrance, a terrace with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Child safety socket covers
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Apartment

  This apartment features a fireplace. Boasting a private entrance, this air-conditioned apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. This wheelchair accessible apartment has soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit has 3 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double or Twin Room

  This twin/double room features a fireplace. Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Balcony

  This suite's special feature is the fireplace. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. This wheelchair accessible suite features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• King Suite with Balcony

  This suite provides a fireplace. Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. This wheelchair accessible suite features soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room with Balcony

  Guests will have a special experience as this triple room provides a fireplace. Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned triple room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Electric blankets
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Baby safety gates
  • Adapted bath
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Sara (9/5): Perfecto hotel para descansar en pleno corazón de Hanoi - La atención , la limpieza y la ubicación. Me hicieron upgrade de habitación sin coste las camas son algo antiguas.. un poco dura
• Joyce (9/5): Perfect place for the price - This property is very nice for the price, I loved the room and the location was perfect right around the corner from the cathedral. My room was beautiful, even though I had an issue with the AC but they went over and above to fix it as did not want to move rooms. They gave me a fan to use and fix the AC the next day. They also help to organise hotel transfer for early morning flight.
• Michela (10/5): - Camera bella e spaziosa, gentilezza e professionalità dello staff. Ci hanno effettuato un upgrade della camera senza che lo chiedessimo, solo per farci godere ancora di più il riposo dopo un viaggio molto lungo. Lo consiglio!
• Angelica (10/5): - Incredibly lovely staff (shout out to Xenia!) and such comfy, well looked after rooms. The location is also great and on a quiet street but super close to everything
• ALBERT (5/5): Not a 4 star hotel, but clean one - The locations is very central and is on relatively quite street, so it's not noisy over night or in the mornings. Rooms were clear. This place is not a 4 star hotel. They use gym as a storage for luggage or for employee lunches. Reception was very annoying on WhatsApp, pushing different tours. And the only time I reached out to them with a request for iron, it was not available.
• Fabio (9/5): -
• Laura (9/5): -
• Stefanie (10/5): - Wir waren zum zweiten Mal dort und haben uns wieder sehr wohl gefühlt. Die Lage ist einfach super. Ruhig obwohl es wirklich mitten drin liegt umgeben von zahlreichen Geschäften und Restaurants. Die Mitarbeiter sind stets freundlich und hilfsbereit und wir haben sie wirklich ins Herz geschlossen.
• Nicolas (10/5): - Super chambre confortable.
• Nicole (10/5): Great location, staff and size. - The hotel is in a great location you’re able to walk most places or get grab scooters places. The receptionist Xenia was extremely helpful with showing us places to go to and how to get there. Our room was spacious and comfortable. Nothing
• Hiba (10/5): A wonderful short visit in the heart of Hanoi! - Ms. Xenia was the best part of this accommodation! She helped us arrange transport and local bookings that made our trip luxurious and enjoyable. The location was fantastic as well. Easy to get around by walking or uber. The daily water provided was also greatly appreciated. The room was spacious and comfortable. I highly recommend!
• Cole (10/5): Comfortable hotel with great location - The room was comfortable and clean. Its a good location close to the old quarter. The staff was excellent and helpful, especially Xenia. Its a great place to stay!
• Geoff (10/5): - Accueil et conseils du personnel
• Ruth (10/5): Perfect location, wonderful staff. Fantastic place to start our first vacation in Vietnam. - The location couldn't be more perfect. We were an easy walk to everything you'd want to experience in the Old Quarter, and just steps away from busy streets with restaurants and shops, but our little street was quiet and easy to navigate, with several wonderful small restaurants and coffee shops to hide away from the crowds. Ms Emma and Ms Zenia were so helpful and knowledgeable and it was comforting to know they were happy to help us out with any questions we had, and they had the best suggestions for places to eat and to shop in Hanoi. They also arranged amazing overnight trips for us to Ha Long Bay and Pu Luong for a very reasonable price. Our room on the 7th floor had a balcony looking over the quiet but always interesting street below, where we enjoyed our morning coffee every day. We stayed for 9 nights and we only wish it could have been longer. We loved our visit!
• Rakhee (9/5): - Staff were very friendly and helpful. Emma got in touch when I booked and answered all the questions I had. She also helped book on going transfer and gave advice on where to eat.
• Medhi (10/5): - L'accueil de Xenia et son personnel. Ça fait la deuxième année que je viens dans cet hôtel quand je viens à Hanoï, je prend automatiquement celui-ci. Hôtel possédant Smart tv tout en allant une décoration ancienne.
• Mohamed Karim (7/5): À l’arrière à la réception on vous demande de laisser votre passeport comme garantie le temps qu’on retire de l’argent e -
• Birgitte (10/5): Perfekt beliggenhet og veldig hyggelig og imøtekommende personale. - Utmerket beliggenhet og veldig hyggelig personale som kom med mange gode tips til aktiviteter!
• Rebecca (10/5): Lovely friendly hotel on a quiet backstreet - The staff were brilliant and really helpful. The hotel is in a good location and excellent value for money.
• Macaria (10/5): - Great staff Great location
• Mia (7/5): -
• karen (10/5): - Hotel was clean and comfortable with extras provided that were great. Rooms were cosy and had good beds and pillows. Staff were lovely and very helpful , especially Ms Xenia who was always in touch to make sure everything was ok and of there was anything we needed. Hotel is in a good location and walkable to the markets, shops and attractions. Would stay again for sure! Could do with a few more hooks in bathrooms etc for towels of you don't need them changed
• Renaldo (10/5): - Location and miss Xenia
• Felix (9/5): -
• YANGLI (6/5): 地理位置优越，但是设施老旧 - 地理位置优越，酒店附近很多著名的餐饮店，几乎不怎么需要走远。 酒店的设施比较老旧，隔音差，跟平台图片差很多。
• isabel (5/5): Evitar el Silk Boutique inreservar al Silk Premium - La situació i el personal.Ens varen canviar a l'hotel flsuoerior, el Premium Silk, desprès de queixa perque les fotos no es corresponen amb la realitat. El Premium està prou bé, l'altre no El q haviem reservat està molt degradat. L'upgrade al hotel de devora (al num.22) a osrtir de la segona nit va salvar l'estada.
• Wan-Li (10/5): Feel Great and Grateful - Front Desk Staff Wonderful Hospitality Not at all
• Damien (8/5): -
• Sonia (9/5): Très bien personnel top et bien placé - L’emplacement et le personnel
• Ashurst (10/5): Smooth, easy, absolutely worth the money! - Beautiful place, central location. Everything is very clean and the staff are super inviting and accommodating. Absolutely get one with a balcony if you can!
• ROMALYN (10/5): The room was nice and bed was comfortable. - The location was great. The interior design of the room was nice and the staff were friendly. I think everything was ok.
• Philip (10/5): -
• hümeyranur (10/5): - Boş odaları bulunduğu için ücretsiz bizi upgrade yaptılar. bunun için çok teşekkür ederim. Vietnam'da ilk günümüz olduğu için bilgisizdik ve Xenia Hanım bize çok yardımcı oldu. Bir sürü sorumuza samimk bir şekilde cevap verdi ve bizi yönlendirdi. Sapa seyahatimiz için bize otobüs ayarladı. Oda gayet geniş ve temizdi. Balkonu da çok güzeldi. Konum gezilecek yerlere yürüme mesafesinde Çok memnunum. İyi ki bu otelde konaklamayı seçmişiz. Bir daha gelirsem burada kalmaktan mutluluk duyarım. ♡♡♡♡♡♡♡
• Thang (10/5): -
• Chloé (10/5): - Super personnel, super clean, bien placé
• Sam (10/5): -
• Nguyen (10/5): - The bathroom is bad.Water leaking.The customer service said hotel can't fix because this hotel is rental The staffs were nice and helpful
• Yael (9/5): - Great location, great service and big room. Even helped me with a ride to my next accommodation.
• Andrea Salvioni (5/5): -
• Florinda (10/5): Excellent Staff - The best part of the property was staff Both Emma and Xenia were very helpful always cheerful friendly and very informative The property condition was not good require renovation The lamp was broken and standing because of the sticky tape mini fridge was not cooling baby cot was broken had to wait for maintenance to come in the morning to fix there was no proper stand for TV router to sit it was kept on the kettle which made difficult to use kettle only 1 key card was provided which made difficult to keep aircon on when you want to leave the rooms.
• Olaf (10/5): Perfect place in the center oh Hanoi. - Perfect location, quiet street a few minutes from the lake. I was always met with a very nice staff who helped me with whatever I needed. I have nothing to say here.
• Tri (10/5): The staff were wonderful. - The property was clean and well located.
• Virginie (10/5): - Le personnel était juste incroyablement gentil. L'emplacement proche de tout et en même la nuit suffisamment t calme pour se reposer. Le top!
• NONATO (8/5): very good. we will come back. - Your lady receptionist is superb, very helpful and accommodating. Noisy in the evening cuz of construction nearby.
• Macaria (10/5): I loved my stay at Hanoi Center Silk Boutique. I will definitely stay there again when visiting Hanoi - Every thing, great location and great staff. Beautiful bedroom, very clean and very comfortable bed
• Diane (8/5): - Excellent location with a very beautifull view . staff . Xenia was just perfect
• Russel (9/5): Great value. Nice views. Very professional front-desk staff! - Great rooms with views. Nice side street with quick walks to the action. Lovely front-desk staff. No breakfast choices near.
• Larissa (7/5): -
• Gillian (7/5): Description on Booking.com doesn't match the actual hotel - This hotel was central to everything in Hanoi Old Town and so was convenient for places to eat and to see the sights. Staff were friendly and spoke good English The "about this hotel" on booking.com IS NOT for this hotel but its sister hotel, there is no spa, no restaurant for breakfast. Our room was small and the window looked out onto a brick wall. It was stifling hot and the aircon wasn't really up to scratch plus the safe was broken and, although the safe was fixed promptly, it wasn't actually secured to anything so not safe at all!
• Valeria (8/5): Great location, elegant bathroom , attention to details - tasty tea and bananas in the lobby. Wonderful staff! - Great location, attention to details - tasty tea and bananas in the lobby. Wonderful staff! The air conditioning was a bit funky and noisy.
• stephen (7/5): - Location Reception area was cluttered. Fridge not working in the room.
• Rosa (7/5): No frills, tiny lobby, room was pleasant - Location- good tv channels, balcony, staff was very nice and free bananas! Walked in to a smell in lobby. Room was clean with no smell.
• Tracey (10/5): Lovely quirky comfortable hotel in great position. - The hotel room was nicely decorated, quirky, and in a great position for the Old quarter you could walk anywhere, was only 5 to 10 min walk to train street, the lake and the night market. The room was nice and spacious we had a triple room and as there was only 2 of us they emailed me to ask if we wanted the 3rd bed removed so we had more space, which we did, the double bed was large and really comfortable. We also had a balcony with a lovely little view. All the staff were really helpful and friendly.
• Judith (7/5): - L’emplacement est très bien. En plein cœur de la vieille ville. Pleins de restaurants autour L’état de propreté laissait à désirer et nous avons eu des problèmes avec l’air conditionné qui faisait beaucoup de bruit, des accessoires dans la salle de bain étaient défectueux. Nous avons pu en parler au personnel et ils ont proposé de nous dédommager de 10% du prix de la chambre.
• Andrea (10/5): Brilliant location, local business with great staff. - Location locations location!! Easy work to great food and coffee, St Joseph’s, Tram Street, Water puppets. Super friendly and helpful staff. Great to support local businesses.
• Hans (10/5): -
• Hirona (9/5): - 宿泊当日夜に空港に着いてから予約をしましたが、すぐにWhatsappでコンタクトをくださり安心できました。スタッフの皆さんも感じが良く、滞在中も気にかけてくださいました。Xeniaさん(女性)は英語が流暢でお話しすることができて良かったです。お部屋は最上階の9階でバルコニーがありました。シャワーの温度や強さも問題ありません。入り口に常にお茶やバナナ、お菓子の提供があり、お部屋は無料のペットボトルの水2本、ドライヤーもあります。立地も良く観光に便利です。ホテル近くのミシュランのフォーのお店Pho 10 Ly Quoc Suと、同じく近くにあるフォー（鶏肉）のお店Phở Gà Nguyệtがおすすめです！
• Marietta (10/5): Restful, comfortable, stress free stay. - The staff was extraordinary (Xenia, Emma, Mason, et al) went above and beyond their duties. Emma assisted with smooth check-in, arranged for our transport from the airport, Mason assisted with our luggages, and Xenia took care of us throughout our stay. She checked on us everyday, how we were doing. When I mentioned the room was a tad small for all our belongings, she arranged an upgrade to a much larger room for free, making sure we were comfortable. Always fresh tea, bananas, and biscuits in the lobby. Location, location, location is a must for first timers. Multiple eating venues were within walking distance from street food to high end restaurants. Coffee cafes galore are within walking distance also. Room was clean and appliances all in working order. None that I can think of.
• Ruth (7/5): -
• Clemens (9/5): - The bed, the location, the personnel Cannot think of anything
• Wagenvoord (10/5): Perfect Old Quarter location - Xenia was a very helpful hostess and very friendly as well.
• Carmillia (10/5): Excellent Location - The location is very convenient.Close to the old quarter,surrounded by cheap local foods and goods, plenty with a lovely cafe across the road. The room is cosy and clean,accommodating staff, and they kindly stored my bags. I would recommend this place. Thoroughly enjoyed my stay :)
• Clemens (8/5): -
• Hammond (10/5): -
• Duyen (9/5): -
• Lia (8/5): Ótima para quem viaja sozinha como eu - limpeza Achei um pouco caro
• Prashant (10/5): One night stay - Amazing staff, so friendly and kind and great recommendations for our holiday. Room was spacious and clean and they gave us a free upgrade for the night. Nothing, only positive experiences.
• Sue (10/5): -
• Sue (10/5): Prime location, friendly and helpful staff very clean facilities. - Very friendly staff and clean facilities. Everything was good
• Janette (9/5): - Customer Service was brilliant. Xenia & Emma are both great ambassadors for the property. Highly recommend.
• Stephanie (6/5): Low price, low expectations - Staff were very friendly and helpful. They gave us food for the long trip to Ha Long Bay. Bed was very comfortable. Room was not as described on bookings.com room is not a 2 bedroom apartment but two separate rooms with lift access and hallway in between rooms. Rooms are tired and need painting and looking after.
• Bibi (10/5): Great place to stay - Property was clean and the staff was amazing Location was great Everything was great.
• Lorna (8/5): - Good location Noisy building site across the road - tired looking room needs updating doesn’t match the pictures.
• Alessandra (8/5): -
• CHRISTINA (9/5): - Perfectly located in a quieter street in the Old Quarter and close walking distance to eatery and places to see around the area. Front desk staff Emma and Trang were the most helpful hotel staff I’ve came across, helping with places to eat, tour booking and getting a car to the airport. Truly providing all round experience!
• Isabel y Pablo (9/5): - Personal encantador Buenas instalaciones y ubicacion Habitación muy pequeña
• janice (9/5): The hotel was small but location & staff made our stay extremely pleasant. - The stand out were the exceptional reception staff members, Xenia & Emma who were friendly & attentive to our every need, booking tours & keeping in contact at all times to make sure everything was running smoothly. Emma took care of a lot of the tour bookings before we arrived, gave good advice & kept us updated the whole way through. Xenia was always on hand booking local attractions & taxi’s, etc. We were able to leave our large luggage at the hotel while we were away for overnight trips. The location was excellent for exploring the old quarter within easy walking to good Vietnamese restaurants. The first night, we had a very small, old room which was upgraded for the rest of our stay. No area for sitting, relaxing between activities
• Huseyin (10/5): We had a fantastic stay. Staff were beyond amazing and so accommodating. Nothing was too hard or a chore. Would recommen - Clean, close to everything and the staff were exceptional NA
• Maylis S. (10/5): Idéalement situé, personnel exceptionnel, très bon rapport qualité prix - L’hôtel est idéalement bien placé près de la cathédrale et du lac de Hoan Kiem, au cœur du centre d’Hanoi. La rue propose de nombreux cafés et restaurants très sympas. Le personnel a été exceptionnel, aux petits soins, toujours de bon conseil. Excellent rapport qualité prix.
• Marianne (10/5): Excellent hotel calme et confortable - Excellent emplacement, chambre avec balcon, tres calme et lit confortable.
• Laura Whites (10/5): - Posizione, staff davvero gentile e disponibile
• Jaime (10/5): -
• Nicole (9/5): Comfortable hotel with great location, and an even better staff - The staff is amazing, so helpful and ready to give you advice for whatever question you might have. We stayed at this hotel at the beginning and at the end of our trip, and i loved its convenient location. Rooms are big and clean Rooms are not soundproof. It’s very easy to wake up in the morning because of outside noise, especially if people speak loudly in common areas.
• Andrew (9/5): -
• Grace (9/5): -
• Todd (10/5): Home in the heart of Hanoi - Once again….wonderful stay at my favourite boutique hotel in Hanoi….its in the coolest street u could imagine with Michellin recommended Pho restaurants and one mega posh Michellin Starred degustation joint. The rooms are utterly charming with great beds, balconies and excellent showers….can’t wait to go back in a couple of weeks. Every time I walk down the street I discover super cool new cafes jewellery stores, etc. going back in a couple of weeks….looking forward to seeing all the staff again who are just outstanding. Nothing
• Todd (10/5): Hanoi’s funkiest Location - Everything….mg second home over the last month. Going
• Brian (10/5): Lovely hotel brilliant staff - Great location and the staff were amazingly helpful and really wanted you to enjoy your stay Room was a little small, but I believe there were larger rooms and for the price can’t really complain
• Yvonne (10/5): William was very helpful and they stored our luggage while we travelled to Ha GIANG - Good staff and great location
• Jørgen (9/5): -
• Allie (9/5): - Right in the city center Nothing of note
• Penh (9/5): - The receptionists are extremely friendly and helpful. The hotel is great for a budget traveller. Or you need a night in Hanoi then go to Ha Long Bay the next day like us. I booked a cruise to Ha Long Bay through the hotel - everything is well organised and great communication between the receptionist and the cruise also the drivers for pick up and drop off. The drivers are punctual. I highly recommend to book tour through the hotel as they are trustworthy and organised. Nothing
• Aigul (10/5): - Повысили категорию номера и дали с балконом. Просторный, красивый номер с удобной кроватью. Есть чайник. Классное местоположение, рядом со старым кварталом, но очень тихо. До многих мест можно дойти пешком или не очень дорого доехать на такси. Недалеко католический собор и на этой же улице мишленовская фобошная. Рядом в здание очень атмосферная кофейня, рекомендую туда заглянуть. С удовольствием бы вернулась в этот отель. Кстати, оплатить номер можно по qr коду через Сбер, очень удобно. Отсутствие завтрака
• Hannah (9/5): Perfect location to explore Hanoi, staff were extremely helpful. Would definitely return! - Location was perfect, staff were extremely helpful Nothing, it was ideal for a city
• Gary (10/5): Amazing, will be back. - Central to all venues in Old Quarter including top restaurants and cafe
• Mikko (8/5): Cute hotel in a great location. - The location was absolutely top notch, right next to the old quarter and Kiem Lake. The staff was really helpful and got everything we needed sorted out quickly. The rooms are quite small and somewhat worn out, but that didn't bother us that much. Sometimes the air conditioning didn't work and there were problems with the lock in one of the rooms, but these were fixed relatively quickly.
• Todd (10/5): Truly Wonderful Boutique Hotel staffed by Hospitality Heroes - We have stayed at this property for two seperate single nights either side of a trip to Ha Long Bay. The rooms were really well appointed and gorgeously designed. We had seperate rooms on the same floor which was exclusively our floor….fabulous. Everything was great…Internet was fast…Bathrooms were delightful…with good pressure and heat in the showers…cute balconies with Bird Cage style seats and panoramic views of the surounding area. But the absolute best feature was the staff! Xenia helped us organise so many things…she was like Wonder Woman…unbelievably professional, but also super friendly and genuinely determined to make everything beyond perfect. Really honest staff too…anytime they thought we could effectively save time or money by booking a Grab or buying ice from a local vendor….they always suggested this as an option….that’s truly genuine service…I am returning from my current side trip to Ninh Binh in three nights….Transport both ways taken care of by Xenia of course…she organised door to door transport for me in a fantastic Limousine Bus…even had masssage function on armchair seats and both USB A and C ports. Nothing.
• Sergeу (10/5): Чудесный отель в шумном Ханоя и не - Невероятно клиентоориентированный отель! Персонал и его внимание выше всяких похвал! Нам организовали круиз по Халонгу, трансфер в аэропорт. Забота о нашем удобстве и комфорте сопровождала нас во время всего пребывания в отеле. Очень не хотелось уезжать из такого душевного места(. Об отеле. Номер маленький, но стильный и уютный. Кровать удобная, полотенцами пушистые. Расположение тоже отличное- в самом центре, всё близко, при этом в тихом переулке. Комфорт и сервис при этой цене отеля превзошёл наши ожидания! При следующем посещения Ханоя - к вам , спасибо за тёплый приём! Такого нет
• Minh Thông (10/5): -
• Ronaldo (10/5): Will Book here again - Location Location Location Close to many attractions and Michelin recommended restaurant like Pho 10 Staff is very helpful None

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