The Reina Hotel

Location: BİNBİRDİREK MAHALLESİ DİZDARİYE YOKUŞU NO :16, Istanbul, tr

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:30 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Secured parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Room

  Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Private entrance
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Quadruple Room

  Featuring free toiletries, this quadruple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned quadruple room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room with Sea View

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as sea views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Edwin (10/5): Fantástico en Estambul - Me gustó mucho el precio la ubicación y la habitación Todo muy bien Uno de los chicos de recepción que tenía barba y estaba por la noche era cero amable, un contraste total con el otro chico que era muy amable
• tako (10/5): -
• Erika Vasiová (10/5): -
• Sufia (1/5): Disappointing Stay with Poor Cleanliness & Service - It’s difficult to highlight what went well, as the overall experience was quite disappointing. During the day, the staff present were reasonably polite and did eventually accommodate my request to change rooms, but only after I had to explain that I specifically booked the hotel because it had a lift due to travelling with a pram. Despite this, I was initially placed on the third floor, where the lift does not reach. It only goes up to the second floor, leaving guests to use very narrow, steep and twisting stairs to access the third floor, which felt unsafe and highly impractical with a baby and pram. I also requested a kettle during the day, but it never arrived. When I followed this up again later with the night staff, the response was unhelpful and dismissive despite me having a baby with me. I then had to ask once more the following morning before finally receiving it. Unfortunately, that was one of the very few positive outcomes from the stay. The issues started as soon as we entered the first room on the third floor. There were dead flies on the floor, which immediately raised concerns about cleanliness. The air conditioning also did not work, and when this was reported, we were simply advised to open the window instead. However, the window opened extremely wide and did not feel safe whatsoever, especially while travelling with a baby. Even for an adult, it felt like a serious safety concern. The bedding was also not clean to a satisfactory standard. The pillowcases and duvet had visible marks and stains on them, which led me to request replacements. Due to the combination of issues, we ultimately decided to change rooms entirely. Unfortunately, the second room was not much better. There was visible mould around the window area, which had initially been hidden behind the curtains so we did not notice it straight away. It was only the following morning, when opening the curtains, that we discovered it. By then, we had already unpacked and settled in for the night. Moving rooms again with a baby would have been extremely inconvenient and stressful. The cleanliness standards throughout the stay were disappointing. The floor felt dirty and sticky despite being told the room was cleaned daily. The beds were uncomfortable, and once again the pillows had visible marks on them, requiring us to ask for replacements. The air conditioning also did not work properly in the second room either. The shower experience was honestly awful. The water pressure was extremely low, with barely any water coming through. To make matters worse, the first time we turned the shower on, small insects started crawling out, which was incredibly unsettling. Staff did come to clean it and reassured us it was fine to use afterwards, but knowing insects had come out of the shower left us feeling uncomfortable for the remainder of the stay.
• Daniel (10/5): Estupendo - Bien situado, a pocos metros de los sitos de interés. El personal muy amable. Muy limpio. Nada que reseñar.
• Kevin (10/5): - Atenção perfeita das atendentes, fizeram a estadia muito melhor
• Hüseyin (10/5): -
• Kadir (1/5): Auf dem Bett waren Ameisen, Personal war unfreundlich, bis auf 1-2 Personen, es ist kein kinderfreundliches Hotel, Wir - Auf dem Bett waren Ameisen, Personal war unfreundlich, bis auf 1-2 Personen, es ist kein kinderfreundliches Hotel, Wir haben keine Babybett bekommen und der Eingang war sehr schwer mit einem Kinderwagen durchzukommen da es mehrere Stufen hatte. Nie wieder.
• Kevin (3/5): - The staff was unfriendly,even the manager itself .they Even scams me on taxi transfer to the airport. I got sick on that because they was not hot water on that day .i won’t recommend anyone .
• Костя (8/5): - Хорошее соотношение цена/качество. Расположение очень удобное. Приветливый и вежливый персонал. Не хватает столика. В холодильнике нет полок. Немного лучше убираться (под кроватью толстый слой пыли). Можно поставить микроволновку на 1 этаже.
• Abby Ayelen (7/5): Bueno - Todo bien No tenía el control de la calefacción y la puerta del baño estaba rota
• Dmitrii (6/5): -
• Denada (10/5): - Had a great experience at the hotel. The rooms were very comfortable and always kept clean. The staff was friendly, professional, and always ready to help.A special thanks to the Receptionist, the second shift guys was very very kind and helpful. Overall, a very pleasant stay and I would definitely recommend it.
• Novak (8/5): -
• Erol (1/5): Olanaklar berbattı odalar ve tesisat berbattı ve çok pisti - Hic bir şeyini Azerbaycanli çalışanlar hariç onlar güler yüzlüydü Her şeyini azerbaycanlılar hariç
• Simona (10/5): - Everything was,perfect!
• Ramazan (10/5): - Центр города, хоть старый но чисто
• Oussama (8/5): Très agréable ! - Emplacement et personnels Rapport prix/qualité Mauvais odeur dans la salle de bain Parfois les serviettes contiennent des cheveux
• Nafisa (1/5): - Nothing It was very dirty, old and bedsheets with spots. Maybe used 10 years continuously
• Silia (7/5): -
• Mariana (3/5): -
• Egi (10/5): - The hotel was very clean. The staff were very polite and helpful. We did not experience any issues with the hot water.
• Ademi (9/5): -
• hassan (1/5): -
• Allambergenova (7/5): - Уютная комната чисто вежливые персоналы Реально крутой спуск до отеля Горячий воды не всегда было
• Ələsgərzadə (10/5): - Personal very kind.
• Barbora (3/5): Podprůměrné.. - Recenze říkali něco jiného než realita Takové levné, zatuchlé, špatné polštáře, nefunkční klimatizace, blikající světlo v koupelně, špatná snídaně v zatuchlém skoro sklepě.
• Leire (8/5): Decente para lo que se paga. - La habitación estaba bien, camas comodas y todo lo necesario para pasar unos días. La ubicación muy centrica y era bastante tranquilo. El agua de la ducha salia fria cada dos días, teniamos que avisarles para que lo arreglasen. Un recepcionista lo hacia al momento y perfecto, pero habia otros dos que no lo hacían y nos tocaba ducharnos con agua helada. No te hacen la habitación cada día. Solo lo hicieron cuando llevabamos 1 semana. La puerta de la habitación no se cerraba, estaba rota y nos dijeron que había camaras y que nadie nos robaría, nos tocó confiar.
• Zharasbek (3/5): - 4 марта, на ресепшене сидел молодой парень, который не знает английского, и грубый, даже не пытается нас понять
• Elena (10/5): -
• Waqas (9/5): -
• NANU (8/5): -
• Amina (1/5): Pire expérience de ma vie en hôtel, passez votre chemin vraiment gardez votre argent ! - Absolument rien ! La chambre pour 4 est minuscule (voir photo de la taille de l’évier) La fenêtre est mal isolée on a reçu tout le froid de l’extérieur La Clim en chauffage est bloquée sur 28 donc invivable Les employés sont impolis, ne disent même pas bonjour, nous parle très mal quand on demande quelque chose (le soit disant responsable m’a crié dessus quand j’ai réclamé un fer à repasser), ils regardent des matchs de foot dans l’entrée sur leur ordinateur Les joints de la salle de bain noirs de moisissures Les couvertures vieilles et plates, les lits inconfortables Les serviettes jamais à la bonne taille ou au bon nombre de personne dans la chambre 2 pauvres porte serviette dans la salle de bain dont 1 cassé, on était 4 !!! Tous les équipements que vous voyez listés dans le descriptif sont FAUX - on n’avait même pas de cintre dans la minuscule armoire, on a passé 1 semaine avec nos affaires dans les valises !!
• Irfan Ul Rahman (1/5): -
• Francesca (7/5): Tutto sommato, piacevole - Molto comoda e vicina al centro di Sultanahmet, vicina alle attrazioni principali della zona Camera un po fredda, hanno dato giusto 2 asciugamani grandi e basta e per due giorni anche sotto richiesta non li hanno sostituiti
• Amor Louati (8/5): - Very clean and the Location is top
• Soleimani (5/5): -
• Абдусаитова (10/5): - Локация,персонал,уборка каждый день!все было как всегда отлично, обязательно вернёмся именно в этот отель!
• Khalifa (3/5): -
• Denis (4/5): -
• Asmae (10/5): -
• Omar (10/5): -
• Vasile (10/5): -
• Wasim (10/5): -
• Vasiuchenko (9/5): Everything was great. The staff was wonderful. The room was clean, and the hotel was quiet and cozy. The only downside w -
• Waugura (10/5): - Everything was good. You must report it for cleaning.
• Sophiko (8/5): -
• Aiturgan (5/5): - Очень удобная локация, но персонал грубый особенно на ресепшене
• Daniela (1/5): -
• Ivona (6/5): - Soba je lijepo uredjena, pohvalili bi momka iz trece smjene na recepciji Lokacija dobra, blizu glavnih atrakcija i tramvaj stanice Neophodna osnovna cistoca kupatila, peskire ne mijenjaju uopste
• GULZIRA (10/5): - персонал очень хороший, все супер
• Anna (10/5): -
• anissa (8/5): -
• Daniel (3/5): - В объекте понравилось отношение персонала и месторасположение. В отеле работают достаточно приветливые люди, а сам отель в паре улиц от Голубой мечети. Плесень по всей ванной, тараканы в комнате, продуваемые стеклопакеты, протекающая стена, плесень в комнате, плохое интернет соединение, отсутствие вентиляции, некоторые члены персонала курят прямо под окнами, после чего комната пропитана запахом табака.
• Loris (10/5): -
• Patricio (1/5): Very bad expierence. I got sickness because of that stay. - Only location and cheap price. No hair dryer, no heating. I was without hot water 2 days and rude recepcionists didnt want to help me. Was ignoring my requests.
• Florentina (2/5): This experience completely spoiled our vacation. - I can honestly say that I was dissatisfied with every aspect of this stay. I am very disappointed with the attitude of the staff, the lack of cleanliness, and the extremely low temperature in both rooms. I contacted the receptionist regarding these issues, but unfortunately no action was taken. It is actually warmer in the hallway than inside the room.
• Axel (8/5): -
• Nooria (3/5): -
• Dmytro (8/5): -
• Samir (2/5): -
• Valentina (1/5): -
• Oleksandr (7/5): - Было чисто,персоналу который убирает ставлю 10 из 10. Предупредил заранее что в 6.30 нужно такси в аэропорт,утром вышел сонный сотрудник и ответил что такси не будет,наверное спать сильно хотел и было не до меня.Стройка рядом целый день шум.
• Srour (10/5): -
• Simona (10/5): -
• Fathi (10/5): -
• Zorić (8/5): - We saw the reviews of this property only after we booked the accommodation. We were afraid of what would await us. Our fears were really unfounded. The room was clean, the bedding and towels too. Although some reviews said there was no hot water, that was not the case. The receptionist who greeted us was very kind and always met our requests. There is mold on the silicone in the bathroom, which makes it look unclean. You have to ask for clean sheets and toilet paper at the reception.
• Olena (10/5): -
• David (10/5): -
• Abraham (10/5): - Her şey mükemmeldi.
• Joshua (9/5): - The staff was great in the room was very nice. The view was amazing There was no kettle for hot water
• مطيع (10/5): -
• Adela (10/5): -
• Ahmed (10/5): -
• Сагандыкова (7/5): - Завтрак отличный, вкусный. Сервис хороший, но не понравился русскоговорящий администратор, который пытался продать услуги дорогого такси. Хотя бюджетнее был шатл бас. Вводит в заблуждение туристов , обманывает, что на шатл басе до аэророрта ехать 5 часов. По факту-1.5 часа.поэтому не ведитесь на него. Зовут его если не ошибаюсь Рауф.
• Alla (1/5): Не раджу - Гарне ліжко Жахливий готель, нам довелось виїхати після другої ночі перебування та орендувати інший готель. Номер взагалі не відповідає фото з букінгу, вхідні двері та двері на терасу були поламані, номер брудний-скрізь валялось чорне волосся, дуже сиро та холодно, стеля низька-1,85. Wi-Fi не працював. На другий день пропала вода-не помитись, ні в туалет сходити. Хочу повернення коштів в повному обʼємі
• Vladislav (10/5): -
• Maria (8/5): -
• Hebe (9/5): - Bem localizado, fácil acesso
• Emilija (1/5): - Nothing! Everything was disaster!! Broken door, broken bed, horrible smell. Very very bad hotel.
• Mariia (5/5): - Не рекомендую этот отель. Даже не знаю что и понравилось, хорошо что хоть чайник был и то ржавый внутри. Фен есть и мыльные принадлежности, вот что понравилось. Расположение ужасное, нужно идти вниз далеко по дороге из камней, в номере грязно, два дня не было воды, стаканов нет. Душ и кран текут, душевая очень маленькая. Слышимость хорошая.
• Simon (8/5): BUENA UBICACION Y CALIDAD PARA SU PRECIO - La habitación grande y limpia el baño tambien grande y limpio. La cama muy grande (aunque dura para mi gusto) Tenia nevera, Tv grande armario, secador de pelo y aire acondicionado (pero solo enfriaba) La ubicación es muy buena aunque está al final de una enorme cuesta (pero Estambul es todo cuestas). El WIFI gratuito pero se cortaba mucho. El personal amable, aunque algunos no se enteraban de nada (y no por el el idioma). Ponian toallas limpias y gel a diario (aunque no todos los dias limpiaban) El desayuno de Bufete (6€) regular, aunque era mejor que desayunar fuera. La leche y el café en polvo y poca variedad excepto verduras (acorde a la comida Turca, que no nos gustó nada) Lo único negativo que el aire acondicionado no calentaba y la habitación estaba muy fría. Por lo demás está muy bien para su precio. No había calefacción y el aparato de aire acondicionado (inverter) no calentaba así que la habitacion estaba siempre muy fría. El WIFI se cortaba bastante.
• Patricia (7/5): -
• Dr Alberto (10/5): -
• Ciodaru (9/5): -
• Fotini (7/5): - Πολύ καλή τοποθεσία Κακή ηχομόνωση και όχι τοσο καθαρό
• AsmaJahan (9/5): - It's very near to blue mosque Young staff are going extra miles to.help and achieve 10+. They are helpful. Upon request my bed sheet was not changed and no kettle facility in my room as it was under maintenance. 2nd day staff told me I can have tea downstairs which was solved my problem.
• Princepreet (1/5): - Nothing only staff is good I have booking there when i was there they say your booking is cancelled without any reason
• AsmaJahan (9/5): - Staff going extra miles to help but & location is perfect...go left when you are out of hotel...don't go right you will be lost. Because we arrived late, we asked for new bedsheets they couldn't, and it's affected somehow my daughter's skin reaction.. this is the first time we forgot to Kerry our own. Anyway, after taking medication she was completely recovered. And they helped me to changed everything next morning. Which I really appreciate. But one day we couldn't explore much because of her illness. Rest is perfect.
• Erick (10/5): -
• Marwa (10/5): -
• Assel (10/5): -
• Gilbert (10/5): -
• Hakima (10/5): -
• Ahmed (10/5): -
• Mame (10/5): -
• Eleonora (10/5): -
• Safeen (10/5): -
• Kubson (1/5): -
• Alla (5/5): If you're looking to save money and don't care about cleanliness and hygiene, this hotel is for you. - Location and price. The hotel is located within walking distance of many attractions. The staff is good and friendly. During our nine-day stay, our room was cleaned only once. The rubbish wasn't taken out; we took it out ourselves. Towels were provided per one person, not for two, and were changed only at our request. There was only one blanket. No kettle, coffee maker, tea or coffee in the room. There is mold on the walls in the bathroom.

Photos