Santa Grand Classic Kuala Lumpur, Chinatown

Location: No 1 & 3 Lebuh Pudu Laluan Kasturi, Kuala Lumpur, my

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Kid meals
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Beach umbrellas
• Pool sun loungers
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Swimming nearby

Rooms Available

• Family Room

  Featuring free toiletries, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned family room features a flat-screen TV with satellite channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views. The unit has 2 beds.

  Max Occupancy: 5 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Queen Room

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Studio

  Featuring free toiletries, this studio includes a private bathroom with a walk-in shower, a bath and a bidet. The air-conditioned studio features a flat-screen TV with satellite channels, a private entrance, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Michael (8/5): We had a very enjoyable stay - The staff were terrific and the location seal for market shopping and food The room was smaller than represented in the promotional photos and there was a slightly bad odour in the bathroom on arrival
• Robert (8/5): -
• Mc8263 (10/5): Great hotel in a fantastic location! - I really loved my stay here! The hotel staff are very friendly and polite, and I felt appreciated as a guest. It's super centrally located - directly across from the Central Market and next to Chinatown, so there are countless places to eat or shop nearby. I found it super easy to pop back to the hotel to drop off shopping bags or just relax for a bit. It took me scant minutes to reach the majority of places I wanted to visit in the area. My room was quiet, tastefully decorated, and very comfortable. And I liked that they had a fridge! Nothing, I really enjoyed my stay.
• Aniko (4/5): - Rooms were not clean, bedsheets stained, bathroom moldy
• GOHAUD (7/5): -
• Rinus (9/5): - Zeer goeie locatie,personeel was zeer vriendelijk en behulpzaam. Niets viel me tegen.
• Martial (10/5): - La qualité des équipements de l hôtel, le personnel très attentif à nos demandes, l emplacement géographique qui était vraiment au centre pour nos visites. C était notre dernier séjour avant le retour et nous avons apprécié le confort de cet hôtel. Ras
• Soo (7/5): Comfortable, welcoming staff, and a solid central location. - Amazing location, incredible kind and welcoming staff The chair in room 102 was unstable; felt like a leg was going to break off. Gym facilities are barebones, it's literally just one treadmill and a weightlift area.
• Eve (7/5): - Très bon accueil, très bon emplacement. L'hôtel répond rapidement aux messages envoyés. Gardiennage pour les valises possible. Petit déjeuner correct. Très bon emplacement, mais cela peut être parfois bruyant à la fois par les personnes ayant réservés à l'hôtel, comme par les bruits de la rue (chambre au 1er étage)
• Coralie (10/5): -
• Elaine (10/5): Happy and comfortable - Comfortable beds, nice breakfast, great pool, best location. No complaints
• Sourav (7/5): - Front office, location Very tiny rooms. Worst breakfast
• Hynek (5/5): -
• Esther (10/5): Séjour très agréable, emplacement au top! - L’emplacement, la deco, le petit déjeuner Notre chambre était un peu petite, La porte de la salle de bain fermait mal
• Jan (10/5): -
• Benjamin (9/5): - The location is great, with plenty of food (and market) options nearby. The bed was on the small side.
• Natalie (9/5): -
• Heidi (9/5): Perfecte ligging in de drukte. - Ligging kon niet beter. Vriendelijk personeel. Ontbijt stokbrood en kaas. Wel leuk goede kamer maar erg klein. Maar het ging wel.
• Louis (9/5): - Fantastic location, and the room’s are excellent value for money (very comfortable bed, powerful hot shower) and clean
• Therese (10/5): -
• HAO (5/5): -
• Mark (5/5): Disappointing - Location right in the heart of Chinatown market area. Staff were helpful. Room was not very clean and was very small.
• Serena (9/5): No fuss, good food, great staff - The staff were so welcoming and friendly. Breakfast was fantastic, with varied choices. Great area to stay, quiet, and the bed was the most comfortable I've experienced. Will happily return to this little corner of KL again.
• Khyati (9/5): - Wonderful location. Just next to the Central Market, but still located on a street with easy access for taxi's. The room was comfortable and cute, and the staff very friendly and helpful. It felt like a luxury hotel experience provided on a budget. The breakfast was a bit boring and bland, largely western menu when there is so much amazing local food around the hotel.
• mehalah (9/5): Lovely well located stay - Location and comfy Room temperature
• Inge (9/5): Prima hotel, zeer centraal gelegen schoon en met erg aardige staf. - De kamers ware niet zo groot maar goed ingedeeld met prima badkamer en toilet. Er werd iedere dag goed schoongemaakt en koffie, thee en water klaargelegd. De staf was erg aardig en behulpzaam. De "Central Market" ligt er tegenover. Met de betere souvenirs, veel kleding, en veel kleine en schone restaurants. In 5 minuten loop je naar Petaling Street voor de avondmarkt of naar Little India om stoffen te kopen. Ook Masjid Jamek is vlakbij. Het hotel is ideaal gelegen. Het hotel kan er niets aan doen maar alle bomen zaten vol spreeuwen en dat stonk.
• Nisha (10/5): It was lovely and perfect place and all amenities were close. - It was lovely room and good facilities The breakfast was not great, should have more choices and variety
• Dean (9/5): Perfect location in the heart of Chinatown. This comfortable hotel is great value. - Central location - overlooking Central Market. The friendly staff that greet you at the door. The rooftop pool to cool off in the middle of the day. The room is cool, great shower (takes a while for the hot water to come on). Comfy bed. Huge bath. Layout of the room excellent with good space for two suitcases. Breakfast is small but everything is fresh and choice of western and malyasian foods. Great coffee and tea options.
• Sharni (6/5): -
• Brad (7/5): Great - Close to everything (once we got our head around KL’s layout:)) the staff are lovely and very friendly. The only issue I had was the room smelt damp. We left the electricity on when out to leave the bathroom fan going and that sort of solved the issue. Listening to the homeless guys carry on occasionally made it feel a bit sad, but it’s like any inner city hotel in that regard.
• David (8/5): Great place to stay for a few days in KL - Location was great, next to large market. Good breakfast and the pool was fantastic to use.
• shahrizad (8/5): - Comfort of the mattress and lively location
• CHAN HUNG (9/5): -
• LANTOHARISOA (8/5): Bel hôtel confort , bon petit déjeuner, très bien placé , bon rapport qualité prix, je recommande - Le charme et le confort de l'hôtel , l'emplacement, la propreté , le petit déjeuner , la petite piscine sur le toît ,un bon rapport qualité prix. à distance de marche du marché du fameux Petalin street , de L'Istana Negara etc.. je recommande Rien en particulier. Peut être améliorer le petit déjeuner pour avoir plus de choix dans les salés et sucrés comme les normes malaisiennes de ce type d'hôtel
• FIRMAN (3/5): -
• Shelley (7/5): Convenient location. - Location of the accomodation is good in the morning. It is also reasonably cheap. Staff are friendly and there's also a security at the front. There was a bit of smell in the bathroom and the facilities are a bit old. The location is great in the morning, but there seems to be quite a bit of homeless around at night. Luckily there's a security at the entrance of the accomodation.
• Martin (9/5): Poco respetuoso - Ubicación Me pareció desubicado, llegar a las 9.00horas y que la habitación este lista y que nos indiquen que tenemos que pagar 20 euros si la queremos utilizar antes de la 13.30. somos clientes de hace años y aunque no lo fuéramos esto indica falta de cortesía. Otra cosa es en la salida ya que se entiende que tienen que entrar otros huéspedes. Una actuación fea.
• QIANG (8/5): - 位置不错，在唐人街周围～性价比不错～一楼有欢迎饮品，楼顶有个迷你泳池～ 浴室没有防滑垫，洗澡后很光；空调声音很大，影响睡眠。
• Florence (7/5): -
• Luis Jorge (9/5): - Da localização (relativamente perto de estação de metro) e da cama confortável. A piscina dá para refrescar e ver a vista sobre a cidade. Apesar de junto a uma rua movimentada o quarto está bem insonorizado e quase que não se ouve barulho da rua Poucas opções no pequeno almoço. Pouco espaço para arrumar a mala
• Andrea (9/5): -
• JustJanS (10/5): Would visit again. - The staff were particularly friendly and helpful in this small hotel. The location right next to the Central Market and Chinatown, very convenient for shopping, food and within walking distance of lots of attractions. Breakfast was a bit limited and boring, but adequate.
• Ashar (10/5): - Location is great for the short stay Surrounding wasn't too great
• Mohd Faisal (10/5): - I like how clean and friendly the staffs are. Room was already cool when we entered and all just great! Will come back for sure.
• Aisyah Naquiah (10/5): - Located beside Central Market & other attractions. Near LRT/MRT stations, very convenient. Nothing
• muhterem (5/5): -
• Susan (8/5): - Staff were great. Hotel was very centrally located. Roof top pool very much appreciated. Everything was fine.
• David (8/5): staff were good, convenient location - staff were good, convenient location
• Hajime (8/5): -
• Nedeltcho (10/5): -
• Hanin (8/5): -
• Nicolas (8/5): -
• Theresa (7/5): Gut - Die Lage ist super. Das Hotel ist gut, es ist sauber, es ist nicht übermäßig luxuriös, aber völlig in Ordnung. Das Frühstück ist gut, jedoch gibt es jeden Tag das gleiche - etwas schade. Das Personal ist freundlich aber irgendwie auch desinteressiert. Die Poolanlage ist eher winzig. Den Platz hätte man sinnvoller zb für eine Rooftop Bar nutzen können.
• Saskia (8/5): Es hat uns gut gefallen - Sehr zentral gelegen, nettes Personal, haben Frühstück gemacht bekommen, sauberes Zimmer, gutes Bett, sehr ruhig
• Leyla (10/5): - Хорошее расположение (правда ближе к вечеру лучше быть осторожным, район становится довольно небезопасным, но на отель это никак не влияет). Очень понравился не только персонал, но и сам Куала-Лумпур! Благодаря отелю насладились хорошими видами и также хорошо отдохнули. Большое спасибо работникам отеля за помощь и понимание в некоторых вопросах 🙂‍↕️🙂‍↕️ Вечером район становится небезопасен ибо там много бездомных. Они безвредны, но тем не менее нам, двум девушкам, было довольно стрёмно.
• Jo (9/5): Good hotel for a few nights in KL if you want to stay in Chinatown. - Great location right next to Central Market and short walk to Petaling St market. Short walk to River of Life. Very friendly staff. Breakfast is good. Very comfy bed. Room quite small - but it’s a city hotel. Saying that it was clean and functional.
• Mark (7/5): - Location excellent, pool great Room was smelly, fridge not cold
• Fla94 (8/5): -
• Hari (10/5): Great value for money and good spot - Friendly staff, good value, good location No standout problems
• Jamie (7/5): -
• DDnC (8/5): Perfectly nice place to stay that won'r break the bank. Good location. - Very friendly staff, great location, you get what you pay for -- it was all fine. Quiet. Clean. Breakfast was fine. Shower was good. There aren't negatives per say but it also doesn't blow your mind. No complaints Provide a hand towel as not everyone likes to use their bath towel to dry their hands. Likewise, hooks to hang the towels to dry. But those are little things to make a decent place better.
• Leandro Augusto (10/5): -
• Patrick (8/5): -
• Aleksander U. (7/5): - Położenie blisko metra w okolicy chińskiego rynku. Metrem z przesiadką na stacji centralnej - wygodny dojazd z lotniska. Pokoje nieduże w stsndardzie turystycznym. Śniadanie skromne ale można coś wybrać i zamówić np: omlet. Z hotelu blisko wszędzie o ile można tak powiedzieć w tak wielkim mieście. Polecam spacer nad rzekę przy pałacu sułtana Abdula Samad. W sumie tanio i czysto na nocleg w drodze. Obsługa super! Mili i pomocni. Mają przechowalnię bagażu :) Uwaga - na jednym z pięter okna tylko pod sufitem - zmienili mi pokój bo w rezerwacji miałem z widokiem. Ostrożnie przy rezerwacji.
• Evgeniya (8/5): -
• Raja zarina (10/5): Staycation with my kids - The staff are so polite. They attend to our needs execellently. There were a few homeless people nearby the hotel
• Elize (7/5): -
• Ed Cella (9/5): - Staff, location and room was very good
• Jocelyn21 (10/5): - Personnel affable et très disponible. Un petit hôtel vraiment agréable et bien situé. La chambre est très bien aménagée. Elle est petite mais comme on y est que pour dormir, c'est parfait.
• Wouter (9/5): Locatie, bed en zwembad zijn geweldig! - De locatie in Chinatown, naast de Central Market met tal van kleine winkeltjes en lekkere tentjes waar je kan eten, is echt geweldig. Het zwembad is heerlijk om af te koelen, ook ‘s avonds na een lange warme dag. nvt
• Sanne (9/5): Super keuze - Netjes en schoon hotel. Ideale ligging bij Chinatown, met goede geluidswerende ramen want je hoort er op de kamer niets van. Ontbijt erbij was prima. Goede prijs kwaliteit verhouding!
• Margherita (7/5): - The location was amazing, the staff was really nice. The breakfast was a bit poor.
• Justine (9/5): - Tout!! Rien
• Monique Deplaecie (10/5): - Ik vond dit hotel zeker ok! Het personeel aan de receptie was vriendelijk, we konden er ons onze bagage laten staan na uitcecken, de kamer is eerder klein maar de foto's die je ziet zijn realistisch; het zwembad is niet zo groot, maar ok, het ontbijt is lekker, goede combo tussen warm en koud (jammer dat de wafels niet meteen warm gebakken worden)...het was wat lang wachten op handdoeken om te douchen... maar dan kregen we er ineens Vier... Eigenlijk hebben wij absoluut geen klachten over dit verblijf; in de buurt zie je s'avonds inderdaad veel daklozen maar sla een praatje met deze mensen, stel je open....daarvoor gaan we op reis..?... niet elke dakloze is een crimineel?
• Benjamin (9/5): Overall, I’m very satisfied with my stay. - Excellent location and very friendly staff.
• Caroline (10/5): - Emplacement ideal Hotel moderne et propre
• Taz (9/5): Would go back - Lovely room clean and had everything i needed walking distance from botanical gardens and bus train station Breakfast could be better
• Ross (9/5): - Central location next to the market. Comfortable room with air-conditioning. Good in-hotel dining. Staff were very kind to my wife, who was a little sick. Cool roof top pool. Room, and hotel generally, was a little cramped.
• Shunhua (6/5): The facility could be improved - The location is very good ! It is in the old street. The staff is friendly. The air conditioning is really really noisy. The breakfast is not very good. It is British breakfast, personally I don’t really like it.
• Barry (8/5): - Great location, excellent staff
• Zoe (7/5): Great location, couldn’t fault my first stay but pest issue left sour taste on my second stay - Amazing location, free breakfast included is one of the better ones I’ve had in Malaysia, rooms are small but comfortable, staff are polite and friendly, pool is bigger and nicer than what I imagined from the photos I stayed here twice this month During my second stay, house keeping came to my room with rentokill (pest control) they appeared quite startled and were a bit cagey when they realised I was home. I didn’t think much of this but then later that day I saw a bug in my room. I was not too bothered by this, but then I woke up on my last morning to a bug nestled in my skin and with a few bites, I asked reception on check out if there was a known pest issue and if they could identify what the pest is, as if it was bed bugs it’s important I know as I’m returning home. I told them my feeling it could have been a tick and that I was worried about this too due to illness, and they advised they didn’t have any information and would speak with housekeeping and make contact with me. I have given them 48 hours grace but no contact received, my feeling is that they know and there was a known pest issue with my room and they purposefully did not disclose this. I understand that pests are mostly out of their control, but I would have appreciated more communication given there could be implications for my health.
• Ela (5/5): Minimalistic but great location - Location is a main advantage, right in the heart of China Town. Cheerful staff, good WiFi. Breakfast is minimalistic. First day we came down at 9.40 there was literally nothing left but eggs, waffles (no jam) and few veggies. Next morning we got up earlier and had a proper breakfast, so you better hurry :) Rooms are ok, pretty small but nice, though no smart tv, no place to unpack the cloths, no shelf to put toiletries in the bathroom. With water running in the bathroom all the time we pretended to camp by the river, it was fun :)
• GTNFX (7/5): Ideaal gelegen. Verwacht niet teveel van de keuze aan het ontbijt. - Locatie, centraal gelegen, dicht bij chinatown. Op de kamer worden dagelijks de flesjes water aangevuld, alsook de koffie. Zeer vriendelijk personeel. Steeds iemand die de deur voor je opent. Iets wat teleurgesteld in het ontbijt, 1 soort fruit, weinig variatie. Enkel de eitjes worden à la minute gebakken. We zagen ook wat schimmelvorming aan het airco/verluchtingsrooster op de kamer.
• Max (10/5): - Lovely staff and great location
• Daphne (9/5): Very nice - Breakfast and location are very good The shower took 15 minutes to run to hot water
• Myriam (9/5): -
• Rui Pedro Da Silva (8/5): Perfect location, but it's not a Queen room. - The location is absolutely perfect. Even though the rooms are small... They need a bit of upgrading. It's called a Queen room but it's more like a king room.The breakfast needs a lot of improvement... But overall if you don't mind, it's a good place to stay and to start your journey in Kuala Lumpur.
• Leigh-Ann Marie (3/5): High hopes but felt extremely unsafe. - Check in was simple and easy. Staff were friendly. The location, while indeed in the heart of chinatown and many shops and restaurants around. We felt extremely unsafe. Just outside the lobby there were multiple people passed out on the flow (in the middle of the afternoon). There were people shouting at each other, people shouting at us at we walked by, and so many individuals appearing to be high (talking to somewhere who isn't there, staring at us, and completely passed out on the floor. We walked around for 2 hours after checking in and passed by at this 8 people passed out on the floor, immediately checked out and had to book another hotel due to safety concerns. Room was okay, not very clean and aircon was not strong.
• Fotios (9/5): -
• Claire (9/5): - Tout. Excellent rapport qualité prix. De plus nous avons pu profiter de la piscine après le check out avant de prendre l avion retour.
• renae (9/5): Great location, comfortable hotel , just needs to improve breakfast a little. - Location was 100% perfect. Clean, comfortable rooms. Great little pool to cool off. Another umbrella or awning to stop direct sun on lounge chairs. Breakfast needs to be kept hotter (everything too cold to eat not kept hot) And fruit & yoghurt would be nice.
• Brian (7/5): enjoyed our stay in KL, good location in chinatown clean comfortable room and good breakfast - excellent breakfast and handy location near chinatown. Good eating places and shopping nearby. Room not large but comfortable and clean. nothing really.
• Teo (4/5): - Staff are polite & helpful. Strategic location to nearby hotspots cafes and restaurants. Room's air-cond is not cold even though I had set to the coolest temperature. I was sweating even though with air-cond room. And, the toilet flush was continuously flowing after my 1st flush. The flushing sound was bothering me especially when sleeping at night.
• Petr (9/5): - Poloha hotelu v čínské čtvrti hned vedle Central marketu. Personal byl velmi ochotný, pokoj byl menší, ale pro nás na 3 noci plně dostačující. Bonus byl bazén na střeše.
• YU ZHEN (10/5): -
• Guest (6/5): -
• BIZNES Monika (9/5): -
• RENE (8/5): Comfortable central stay - The pool was refreshing, the location is great and a comfortable stay in general Nothing
• Chin Foo (8/5): -
• Natalie (10/5): Great location in KL - Fantastic location right next to Central Market and within walking distance of Federation Square and Chinatown. Rooms have all necessary amenities and the beds are very comfortable. Rooftop pool is a fabulous bonus, and a welcome reprieve from the heat & humidity. Breakfast options are limited. A wider range of fresh fruit and bakery items would be great.

Photos