Raphael Suites

Location: Nelson Mandela Square, Fifth Street, Sandton, Johannesburg, za

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Ironing service
• Car hire
• Sauna
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Art gallery on site
• Wine release events
• Exercise/lap pool
• Swimming nearby
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• 1 Bedroom Executive suite

  This spacious apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with satellite channels a washing machine and a terrace. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• 1 Bedroom Luxury Suite

  This spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with satellite channels a washing machine and a terrace. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Apartment Luxury

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment comes with a dining area, a flat-screen TV with satellite channels a washing machine and a terrace. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Apartment Grand

  This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned apartment consists of a dining area, a flat-screen TV with satellite channels a washing machine and a terrace. The unit has 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Plunge pool
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Peter Emolemo (10/5): -
• Vickie (10/5): - We left a passport behind and staff went above and beyond to locate it for us. They always make sure we are happy and comfortable during our stays, thats why we no longer stay anywhere else!
• Sihle Penwell (10/5): - Everything None
• Mário Lukau (10/5): -
• nhovoro (8/5): Good - Clean rooms, friendly staff. Location Going down to michelangelo for breakfast Breakfast on a budget
• Peter Emolemo (9/5): It was great except of the Internet - The staff and place central Internet internet heish so bad this time around what is happening internet very very poor
• Saad (7/5): -
• Anand (3/5): -
• Johan (10/5): - Brilliant and helpful staff Great location all round
• jean marc (9/5): un excellent dépaysement - l'emplacement est ideal pour le shopping et les restaurants. Le petit déjeuner était excellent et le personnel d'une gentillesse exceptionnelle pas grand chose !
• Yasmin (10/5): -
• Elbert Willem (8/5): Superior location, quiet, specious apartment competative price/quality ration. - Extremely close to the very heart of Sandton from the Raphael Suites to the Mandela Square is less then 2 minutes by an indoor connection. Damp odour in isle on second level, there is clearly a humidity issue.
• Donga (9/5): -
• Lydia (9/5): -
• Evans (8/5): -
• Diren (10/5): -
• Carol (8/5): - Location The breakfast is limited
• Maxwell (8/5): -
• Vickie (10/5): - All of the staff at Raphael are phenomenal! The location is excellent too
• Vickie (10/5): - Location and staff make this place excellent!
• Vickie (10/5): - Location coupled with excellent staff make this place amazing
• Bruno (9/5): bon, nous y sommes allés 2 fois - Très bon emplacement , surtout sécuritaire; bons restaurants très proche Un peu cher
• Genevieve (10/5): Great location, excellent service and just a wonder experience. - So convenient. The staff were exceptional, including the shuttle service from the airport. Nothing
• Davlyn (7/5): Good but breakfast needs to be rebooked at. - Amazing space Leaving the hotel to walk through the mall to breakfast at another hotel
• Bruno (9/5): - la localisation et le confort
• Soyapi Mapulanga (9/5): -
• Raimundo (10/5): simply amazing - very good suites and close to the main facilities and shopping center
• Davide (10/5): Due notti a Johannesburg in tranquillità e comfort - Fantastico appartamento in zona servita da tutto. Ideale per raggiungere tutti i punti di interesse della città ed uscire la sera a cena a piedi, senza cambiare zona Tutto perfetto. Sarebbe solo stato comodo avere due lettini in più sulla terrazza.
• Peter Emolemo (10/5): -
• Stephen (5/5): No smart TV in penthouse suites, you do get DStv but without music channels to speak of. - Some staff members like Chris on reception were nothing short of extremely helpful. Others, more by rote. Coming from the lobby in and up the lift, the porter and I exited and I was talking and looking over my shoulder at him and walked into the solid glass entry for at walking speed! Why so? Because the whole thing is about form over function in the hotel. So unless you know the hotel and that it has to security pad and I steel handle? it appears like it's an automatic door, or one that you can't even see that there is a / the door being all glass. Several days later I still have the bruise on my forehead, where I whacked myself and bounced off the glass. Chipotle did not want me did not shout did not say or do anything that might have warned me, or checked my pace. It's the same with the whole layout! It occurred to me trying to find my room again twice over, that if there was a fire? There are no clear, obvious signs of what way to head and which is the nearest exit from any one point. I'd already had an experience that left me with a bad headache from almost the moment I set foot in this place. Lastly, it's advertised as a penthouse suite and yes it is expensive and laid out clean and well. But what penthouse suites don't even have smart TVs in this day and age! There's, they don't. The advice I was given to watch Netflix, Prime YouTube etc? Go and buy a car Chromecast device or similar. Yeah, thanks.
• Aniana (6/5): -
• Mthabisi (10/5): -
• Sophie Estelle Nathalie (7/5): -
• Vickie (10/5): Medical Trips, made easy - The location and proximity to the mall. All staff were very accommodating. Cleaning staff always allowed us to sleep in and be cleaned late which we really appreciated. Winnie was super helpful at reception.. as were all staff, but she deserved a special mention! The freezer in our room needs defrosting,.. at times it wasn't opening due to ice overload. Otherwise all was great! We will be back in a couple of weeks
• Mitesh (7/5): -
• Vickie (10/5): A difficult visit, made easier by choosing the right accommodation. - Winnie in reception, continuously went above and beyond for us during a difficult medical stay with our son. We were so happy with the cleaning staff and their patience when we were late to wake up too. We need to come back for surgery for our little one and will definitely book there again. Not a dislike, but would help if there was a clothes frame to hang clothes from washing machine as well as some salt and pepper.. a couple of little extra touches.
• Tercio (5/5): Needs improvement for better comfort - Cleanliness and location and security The mattress was really bad and after 5 days I am still on pain on my back. The TVs are old can’t even connect to the internet
• Moloisi (10/5): -
• Marcelino Pereira (9/5): -
• Anant (10/5): -
• Diana (7/5): -
• Sara (8/5): - The location is convenient as you can go down into the mall. It is very comfortable for families. The splash pool could use a clean.
• Jackie (10/5): -
• Zameer (8/5): Amazing - Location and simplicity The wallplugs weren’t up to date. My mistake for not bringing a twopin but you’d think they have the newer wallplugs
• Abdulaziz (4/5): -
• Zakiya (8/5): -
• Marcelino Pereira (9/5): -
• Imiraan (9/5): Agradavel - Localização, conforto, comodidade, perfeito para quem deseja passar maior parte do tempo no mall O Pequeno almoço. Local distante dos quartos tanto que os seguintes preferimos servidos no apartamentento
• Tom Ralph (10/5): My home away from home, love the sunbeds on balcony - Location Location Loved it
• Tarisai (7/5): -
• Angélique (10/5): Super - La gentillesse du personnel depuis le parking, la réception et les personnels de ménage, merci encore à Zakaria pour son aide ainsi que Joséphine. Super séjour passer parmis vous
• AslamR (10/5): -
• Rashid Al Harmoul (10/5): - Location design and comfort There is no bidet for the toilet.
• Tarisai (8/5): -
• Adam (9/5): - The location convenience of having the shopping mall underneath
• Phil (10/5): It was short and sweet excellent we enjoyed our stay - Good communication skills from the staffs this including securities management None
• Tania (10/5): Was a short stay but we felt rested and pampered by our surroundings - The Raphael suites are beautifully located near the Sandton square. It has elegant interiors, good kitchen facilities and it has exceptional decor. The staff went above and beyond to make the occasion special. Nothing
• Maureen (9/5): - Location amd cleanliness Nothing
• Hanif (7/5): Excellent location , would have been even better if the bed & furniture & appliances etc were not dated - Location Furniture & appliances very dated . Also should have a king bed & not a double bed
• Natalia (9/5): -
• VICTORIA (10/5): Awesome! - The people were amazing employees.
• John (9/5): -
• Oyewole (10/5): -
• wei (10/5): -
• ALLEN (1/5): It's not the kind of stay one would expect of a true penthouse. - The location of the property is perfect The fact that in this day and age the TV cannot be connected to WIFI! The AC in the room wasn't working and the entire room was extremely hot. The shower cubicle is too small and can't manoeuvre easily when bathing. I was attributed a dinner and beverages bill when I had never had dinner at Roar Restaurant. The menu at roar is quite limited and options like Maximilian must remain available for a choice.
• Soobramoney (1/5): - The location and the room Firstly the room was not ready on arrival..while there they still needed to get maintenence to check a draw thay had issues ,which is okay .. on tje day of check out was where it all went wrong ... Firstly get a call around 9 saying they trying to call the room is there a problem on telephone and they checking ...we thought nothing and went to breakfast.. then got back around 10.. had the phone ring again and was rudely told we should have checked out by the lady at reception..I queried as on my booking .Com reservation it clearly said 11..this lady argued and was adamant we needed to say that we checking out late ..unacceptable as it was not 11 and according to the reservation we still had time..poor handling thereafter ..very arrogant staff..clearly they dont need the business..ruined my wife's birthday really ...
• Dimitrios (8/5): -
• Mbwana (10/5): Extremely well - Quite and neat Nothing really
• Alecia (10/5): -
• Sithembile (10/5): -
• Frank (7/5): Great service, great location. - Great service Furniture aging not too well
• Sergio (7/5): - Localização, segurança. Das almofadas, muito chato dormi ,muito mal.
• Louis Johannes (10/5): -
• Saar du Plessis (10/5): -
• An (10/5): -
• Joalane (6/5): The suite was clean with a comfortable bed. The kitchen is fully equipped-Perfect for long self catering stays. We had b - The location of the hotel is so convenient with direct access to Mandela square The bathroom is a bit of a squeeze for two, the internet was slow & kept disconnecting.
• Fifi (9/5): Modernizem os quartos - Gostei da localização, do pequeno almoço. Nao gostei da TV, não smart, nao tem Netflix, os choveiros pequenos e antigos.
• MUGANYI (7/5): Good - The location, balcon selfcatering facility Unavailability of Tv, Had arrived with the 5am flight was told checking in at 2pm When i came at 2pm was told room was not ready. Checking out was told its 10am could not extend had an evening flight too
• Mayet (10/5): -
• Christoph (9/5): Empfehlenswert! - Lage! Einziger Minuspunkt ist das Frühstück. Es gibt kein Buffet. Kein Frühstücksbuffet!
• Betty Gugulethu (10/5): convenient, peaceful, secure - The staff was amazing
• Min (10/5): -
• Annette (10/5): -
• Suleiman (8/5): Great value in the heart of Sandton. - Great location. Offsite breakfast was a little inconvenient.
• Unoziba (8/5): -
• Hulisani (8/5): - The pool was not heated. If that can be addressed the stay would be a perfect 10 out 10
• Boniface (7/5): Tous s’est bien - L’emplacement Le service
• Elizabeth (8/5): - Clean, safe, convenient - near the places I had to visit during my stay.
• Rika (9/5): -
• Phebelina Makulani (8/5): - The location is great We had to walk all the way to Michelangelo for breakfast!
• Sophie Estelle Nathalie (5/5): - The Raphael Suites are conveniently located near a shopping mall, making it easy to access retail and dining options. However, the property feels a bit dated and could benefit from some updates. Additionally, it would be much more convenient if the suites had their own restaurant, as guests currently need to walk over 5 minutes to reach the breakfast spot in another tower. Access to the restaurant is still pending, so it would be helpful to have this feature in place for a more seamless experience. I booked an Executive Apartment but was initially assigned a different room. I stayed in this room for the first night, not realizing it was not the one I had paid for until I compared photos on the booking platform. After informing reception, they verified the issue and moved me to the correct room on the second day, around the afternoon. However, I was not refunded for the 1.5 days I spent in the incorrect room. Additionally, I had requested a late check-out during my booking, but I was told I would need to pay for an extra full day to extend my stay. Despite the mix-up with my room, I was not compensated or refunded for the inconvenience. It was a rather strange experience.
• fakude (10/5): -
• mbuyazi (10/5): -
• gareth (7/5): Weekend Getaway. - Location One can see that the concept is deteriorating in appeal , service and delivery. It not a hotel , it has the element of luxury lacking. It more like just a basic apartment. Not five star anymore. Staff are not hospitality driven. Legacy is dropping the ball on this property. Lacks ambiance. Aged and needs modernization. It’s Very convenient area. And access to the mall is great. It does hornet have tk catch how to Sandton City style.
• Melisha (10/5): Stay here! - Most comfortable bed! Serviced apartments has EVERYTHING you need including a plunge pool in our suite! Great gym too. Apartments are spacious and we had 25 guests for a birthday! Staff are excellent and readily available, good security and internal access to Nelson Mandela Square. Highly recommend Nothing. Everything was perfect
• themba (10/5): -
• Peter Emolemo (10/5): -
• Herve (8/5): -
• Michelle (10/5): -
• Saad (8/5): -

Photos