The Pyramid Cancun by Oasis - All Inclusive
Location: Blvd. Kulculcan Km 16.5, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious Accommodation
The Pyramid, located in Cancun's hotel area, offers bright and spacious air-conditioned rooms with modern amenities including a flat-screen TV, safe, and outdoor furniture. The full bathroom with free toiletries ensures a comfortable stay.
Exciting Facilities
Guests can enjoy tennis courts, a fitness centre, night entertainment with shows, a nightclub, and a shared lounge. Perfect for water enthusiasts, the hotel offers opportunities for snorkeling, diving, and windsurfing in the surrounding area.
Convenient Location
Situated just 1.2 km from the upscale La Isla Shopping Village and a short drive from Cancun International Airport, The Pyramid provides easy access to shopping, dining, and entertainment options.
Book your stay at The Pyramid now for an unforgettable Cancun experience!
Important Information
Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.
Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.)
Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the registration) you must cover a charge of $225.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.
New Exclusive Tour for Our Guests:
Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté:
• 90-minute themed boat ride
• Live music, nature & pozol tasting
• Fun for all ages
• Dock tax: $10 USD per person (payable at Oasis Experiences)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Nightclub
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Car hire
- Massage services
- Table tennis
- Currency exchange
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Kids' outdoor play equipment
- Evening entertainment
- Public Bath
- Entertainment staff
- Coffee Shop on site
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Aerobics
- Bingo
- Supervised childcare/activities
- ATM/banking
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Express check-in
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Playground on site
- Snorkeling on site
- Tennis lessons on site
- Beach umbrellas
- Pool sun loungers
- Beach yoga on site
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Wine release events
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
- Vegetarian menu options available
Rooms Available
-
Pyramid Standard Non Refundable
This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Pyramid Standard Room
This double room features a mini-bar and air conditioning. Amenities include a flat-screen TV with cable channels, free safe, free wireless internet. The bathroom includes free toiletries, slippers and bathrobe.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Pool towels
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Pyramid Oceanfront Room
This room features air-condetoning, flat-screen TV, a safe, a mini-bar and a bathroom that inclues free toiletries, slippers and a bathrobe.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Pool towels
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Sian Kaan Master Suite - Adults Only
This room features air-condetoning, flat-screen TV, a safe, a mini-bar and a bathroom that inclues free toiletries, slippers and a bathrobe.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Terrace
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Sian Kaan Standard - Adults Only
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a balcony with garden views, this suite also features a mini-bar and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Toilet
- Private bathroom
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Pyramid Junior Suite
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with lake views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Terrace
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
-
Pyramid Master Suite
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with lake views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Toilet
- Private bathroom
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Toilet paper
- Pool towels
- Bottle of water
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
Guest Reviews
- Luis (10/5): -
- Mohamed (10/5): The resort was very beautiful and convenient in every way. The staff wre polite and very accommodating as well. - The resort was very beautiful and convenient in every way. The staff were polite and very accommodating as well. NA
- Akash Kumar (9/5): -
- Camille (6/5): C’est okay mais l’hôtel pour être tellement mieux - La nourriture dans tout les restaurants étaient excellente. Le flou total sur les Master Suites : On vous donne un bracelet noir Pyramid mais vous avez les droits Sian Ka'an. Le personnel n'est pas au courant. Nous avons dû passer notre séjour à nous justifier, négocier et prouver nos droits pour accéder aux piscines, aux bars (refus de service) ou pour ne pas payer de suppléments injustifiés (boisons Premium, réservations). Être dans cette zone grise est usant. Donnez le bon bracelet dès le départ !
Le manque de standing et de règles : Les dress codes des restaurants sont totalement ignorés sans que personne ne dise rien. Les clients amènent leurs enceintes portables bruyantes à la piscine et aux restaurants extérieurs sans aucun contrôle.
Le service au Café del Mar : Refus d'accès au petit-déjeuner à 10h20 (fermeture 10h30) avec des excuses confuses du personnel, desserts oubliés, inversion de l'ordre des plats (sucré servi 30 min avant le salé). Fausse promesse de réservation de lit par un serveur (Rodriguo) qui n'a jamais existé le jour J.
Infrastructures : L'hôtel et les chambres sont vieillissants.
Blanchisserie & Excursion : Oubli de ramassage du sac de linge (rattrapé le lendemain après réclamation). L'excursion "Jungle Boat Tour" est nulle, mensongère (pas d'animaux, 20 min de nature sur 1h30).
Environ 50 % du personnel manque cruellement de formation et de rigueur. Le management doit réagir.
- Danita (4/5): - The property can use remodeling
- Javier (8/5): - El poder descansar a plenitud habitaciones y comida de buena calidad las bebidas dejan algo que desear La falta de balón y la I naistencia de vender tiempo compartido
- Olesia (9/5): -
- Alejandro (10/5): -
- ranjit (10/5): - Food was amazing for an all inclusive especially the breakfast at cafe del mar. Hotel staff were great and was looked after very well. App worked well to show how to get around. When checking in nothing was explained about the resort. Bathrooms could do with an upgrade
- Romina (8/5): - La comida, las instalaciones, el personal muy amable, todo el hotel estuvo excelente Solo un mesero fue grosero.. pero todo el Personal fue súper atento..
- Ruballos (8/5): -
- Erick (10/5): -
- Michael (1/5): Très bien jusqu’à la fin - J’ai aimer l’endroit , l’extérieur étais très agréable et nous étions près du centre ville . Le personnel m’a pris en otage à la fin de mon séjour due au fait qu’il disais que j’avais briser un meuble dans la chambre . Il m’obligeais à verser une somme de 2500$ us que je n’avais pas à ce moment là . Il mon pousser pour m’empêcher de sortir de l’établissement et lorsque j’ai eu la chance de sortir il mon projeter sur le sol toujour en demandant 2500us sinon ils appellerais la police .
- Wiktoria (7/5): this resort offers a beautiful atmosphere, stunning views, clean facilities, and high-quality food that made our stay ve - This resort is an absolute gem! The location is so beautiful and views are amazing. The rooms are in great condition and always clean. The pools were clean and maintenance worked hard daily on the landscaping and overall cleanliness of the resort. The restaurant and food offered high quality meals with incredible taste. The buffets were spacious and the loby itself had an amazing feel while also offering small coffee shops and stores. This resort has an opportunity to be one of the best around. While our stay at the resort was beautiful and memorable overall, there were several situations that left us disappointed and made us question the level of customer service and value offered. One issue occurred when we arrived for our reserved beach bed cabana. Although the restaurant area where the beds were located was technically closed, we already had a valid reservation and access to the area. When I approached the front desk for assistance, the employee gave me an uncomfortable look, picked up a “Closed” sign, and slammed it onto the desk instead of calmly explaining the situation. After standing there for several minutes while she spoke with a colleague, she finally assisted us, but never apologized for her behavior. The interaction felt unprofessional and made it seem like staff behavior is not being properly addressed or held accountable. Another frustrating experience happened at one of the restaurants included in the all-inclusive package. The restaurant normally required reservations, but we decided to stop by and ask if there happened to be any availability. Since there were empty tables, we were seated for dinner. However, the manager informed us that because we did not have a reservation, we would be required to purchase either a bottle of wine or a lobster dinner in order to dine there. Considering the restaurant was already part of the all-inclusive package, this felt unreasonable and unnecessary. Additionally, beach chairs and umbrellas were not included and required extra payment. Overall, the resort seemed heavily designed around additional upcharges for access to certain beach clubs, seating areas, and amenities. For a resort at this price point, many of these features should already be included rather than constantly encouraging guests to spend more money during their stay. Despite these issues, we still had a lovely vacation and made great memories.
- Lucia (7/5): Una buena opción para el precio que tiene - Las instalaciones son preciosas, la ubicación también. De todos los hoteles es en el que la naturaleza podrás encontrar. Muy poco fue el personal agradable y respetuoso que encontramos, mayormente los de limpieza, ellos eran súper amables pero los que trabajan en los restaurantes… dejan bastante que desear, en el café “You & Me “ una de las empleadas nos negó la comida a varios integrantes de mi familia, incluyendo menores. Teníamos una de las categorías más altas de brazalete!
- Elizabeth (10/5): - La comida muy rica Los shows duran muy poco
- Verónica (10/5): -
- Jonathan (7/5): -
- Dr. Venesia (10/5): Amazing family vacation - Lovely staff and luxurious facilities and great food N/A
- João Vitor (10/5): -
- Juan Gilberto (10/5): -
- Thomas (8/5): -
- Luis (10/5): - No
- Jesy (9/5): Más o menos, tienen que mejorar en varias áre - Las camas balinesas, muy buena atención de Javier. Deliciosa la comida del restaurante cocoa, la camarera siempre al pendiente Pésimo servicio en la piscina hipi chip. El señor del pollo déspota, la señora de los helados de la placita odia su trabajo
Los baños de la hacienda zarape estaban demasiados sucios
- Rasha (8/5): -
- Da Silva (4/5): -
- Rasha (9/5): Geweldig hotel ook voor gezinnen - Restaurant zijn super goed en het personeel is vriendelijk en behulpzaam!!
Het hotel is groot in het begin is even uitzoeken wat en waar iets te doen is ..
- Luis (9/5): -
- Jostyn (10/5): Estancia espectacular - Personal muy amable, muy bien ubicado, playa espectacular y buenos restaurantes
- Jan (6/5): -
- Patrícia (10/5): -
- Liliana (8/5): -
- Lafayete (10/5): Lua de mel em Cancun - Sensacional. Ótima localização, funcionários extremamente educados e solícitos. Restaurantes maravilhosos com atendimentos vips. Serviço de quarto impecável. Desde o check in até o checkout, fomos muito bem atendidos e tivemos tudo à nossa disposição. Poderiam somente ter mais ou dispor de mais atendimento na praia. No hotel em si, tem de tudo.. Pagamos a parte para esse serviço.
- Bruno (10/5): -
- Natalia Cuellar (7/5): - Muy buen servicio, habitaciones cómodas, buena comida, tomamos y comimos lo que quisimos. A las 12 ya todo cierra no hay bebidas ni mas ambiente, no es un hotel si vas en plan de rumba si quieres seguir disfrutando luego te toca salir del hotel y gastar mas en bebidas, transporte, ingreso a la disco. Para estar en la playa tienen muy pocas sillas y las camas son con pago adicional.
- ELODIE (8/5): Belle expérience site beau agréable chambres comfortables même si un peu anciennes - L’ambiance agréable et la possibilité d’accéder à un Beach club plus calme et exclusif
Les repas sont bons que ce soit buffet ou restaurant Il faudrait un peu plus de rigueur dans la propreté (au début de l’ouverture du Beach club il
Semblait que certaines choses n’avaient pas été nettoyées de la veille (à 2 endroits différents sucettes consommées par terre et 1 verre pas ramassé)
- Marcelo (7/5): -
- Gomez (9/5): - Los restaurantes de especialidad Todo muy bien
- Marlene (5/5): -
- Dulce Maria (8/5): It’s ok if you’re coming for vacation ion with adults only - It has a lot of variety and the amenities were great That the food was not enough at the food court also at the Le Buffet and we were not late for eating
But seems that they have a portion of certain food for the day and when it’s over it’s over
At the pool restaurant the service was bad and took so much time to bring the food and was wrong
The good restaurants were only for adults , also families traveling with children doesn’t have the chance to enjoy the premium food
- Claudia (10/5): -
- Rani (10/5): Perfect! Beautiful and Amazing! - We loved the staff. Everyone was so welcoming, accommodating and helpful. The location was amazing. We could sit in the pool while watching the ocean waves. Best of both worlds and we felt like we were in paradise! The only thing we would say is the elevator at times took a little bit because there is only 1 running. But it was a very minimal inconvenience in the whole picture.
- Andre (8/5): - The breakfast is excellent, and the pool bars are great as well. The staff is helpful, and both check-in and check-out were smooth and efficient. There are some areas of the hotel that need maintenance, for example, parts of the flooring near the pool.
- Alexandra (1/5): Horrible - Some food Bad access to the beach rooms. They have a judge bride so the guess need to push and pull their suitcases and the personal don’t help you. The personal was so rude. The lady’s at the tours counter argued with me about how I reserved my tours. When you ask about place to eat or places to located at the resort nobody knows about it. No manners at all. I never come back again at that place . If you don’t want to buy their clubs vacations packages they was rude. And they said depends your bad color is the way they treat you is you have a blue or black band your treatment is not good
- Manuel (4/5): desagradable - Me gustaron las instalaciones, la ubicación, el trato de alguna parte del personal, la alimentación del restaurante cocoa, la habitación, algunos (muy pocos) shows artísticos, la cantidad y tamaño de las toallas de baño.
También me gustó la alimentación y bebidas en la habitación. 1. La mala información del recepcionista (nos explicó mal muchas cosas). hasta el penúltimo día supimos que podíamos almorzar en algunos restaurantes a la carta.
2. La pésima alimentación en los bufet. Estaba fea, mal presentada, fría, deficiente sustitución.
3. Nunca encontramos espacio para cenar en los restaurantes a la carta. siempre se nos dijo que había que reservar con 3 días de anticipación.
4. La app funciona pésimamente. NO permite reservar cenas ni nada más.
5. Desconocimiento del personal sobre los procedimientos del hotel. Un personal decía que solo se podía retirar toallas de piscina en un kiosco y otros decían que en cualquiera. Que si no devolvíamos las toallas en ese kiosco nos las cobrarían. Daban mal las direcciones de los lugares. Preguntamos dos veces sobre los snacks de 24 horas y se nos dijo que no habían, Hasta el 4 día nos enteramos que si tenían. No entiendo porqué a los hombres no les permiten ingresar a los restaurantes con camisetas sin mangas y a las mujeres sí se les permite.
6. Pésima respuesta de mantenimiento. Un baño pasó botando agua 4 días (se le dañó una cadena) y a pesar de reportarlo en 4 oportunidades, no lo atendieron adecuadamente.
En conclusión, desagradable experiencia. No creo regresar nunca más y tampoco recomendaría a nadie que se aloje en ese lugar. El precio es muy alto y lo obtenido no cumplió las expectativas.
- Hector (7/5): - Los bares una sola persona atendiendo, para muchos huéspedes lo que hacía una fila considerable
- Hellen (10/5): -
- Joshua (7/5): -
- Valentina (6/5): Too expensive for what it is - The location and the room Food and facilities
- noila (9/5): - Limpio , personal muy agradable , áreas verdes muy cuidadas y con animales que les encanta a los niños Nos fue imposible hacer reserva en los restaurantes que lo requerían , a pesar de tener varias opciones , se mantienen saturados
- candida elisa (9/5): -
- Florencia Paulina (3/5): Una poronga - La comida y la bebida un asco. No están abiertos las 24 hs
- Maria Elizabeth (7/5): Deixou a desejar - Quarto limpo, espaçoso confortável. Área de lazer com pouco sombra, espreguiçadeiras disputadas até mesmo no sol, (é preciso acordar cedo e marcar seu lugar com algo) muito espaço bom, bonito e confortável, porém vazio porque cobram para utilizá-los e não é barato.
Muita opção de restaurante, mas para alguns exigia reserva para o jantar. Só conseguimos reserva para um deles.
Há a opção de buffet, mas a comida não é tão saborosa.
- Melvin (10/5): Perfect, beautiful - Everything, we love this resort and can’t wait to come back. Nothing
- Fernando (8/5): -
- Harllan (7/5): -
- cesar (10/5): Muy bien - Muy amplio y completo
El personal muy amable Aveces había mucho ruido en Pirámide, el eco se escucha fuerte por la acústica de la construcción
- Jacqueline Montero (7/5): -
- Nicolas (9/5): Bel hôtel - Bel hôtel, plusieurs restaurants et piscines, spectacles sympas.
Nous avons passé un beau séjour
- Dmitry Glazyrin (10/5): - Youth and adult separate zones
- Jake (7/5): -
- Russ V Chekh (10/5): -
- Sergio Pareja Delos (1/5): - Nada me gusto..... comida pesima , hotel sucio, vejo! Todo podria ser mejor........
- Michelle (9/5): Hermoso y tranquilo - Muy hermoso el lugar, hermosa playa todo lindo y limpio, tenía una parte para relajarte y otra para pasarlo bien música etc…los restoranes de la noche que se piden horas muy ricos linda experiencia No me gustó que me intentaran vender en mis vacaciones, con mentiras, perdí un día con eso
- Daniel (10/5): -
- janet (7/5): No dan facilidades para que entren taxis de aplicativo, siendo nuestro derecho decidir quien nos tr. - Almuerzos en restaurante. Buffet le falta variedad Pedí que estemos juntos. Comunique que viajo con una persona de 92 años con dos camas ididuales y me dieron habitación CAM queen y baño con tina que podía ingresar porque era muy alto
- ALICIA DEL CARMEN (9/5): seguridad y limpieza - restaurant buffet
- PAUL KELLY (7/5): -
- Doris (8/5): -
- Saleem (10/5): -
- David (8/5): -
- jitesh (2/5): -
- Denis (5/5): -
- Zachariadi (10/5): Εξαιρετικα - Η εξυπηρετηση η καθαριοτητα το φαγητο
Ολα τελειαα!!!!
- Harry (7/5): -
- Marissa (10/5): - Hotel limpio y cómodo. Me ayudaron con el cumpleaños de mi novio, excelente atención. La comida
- Conchas Gaytán (10/5): - Todo
- MSuzee Véliz (4/5): -
- flener (9/5): -
- Pedro (8/5): -
- Nataliya (5/5): Bare bones accommodations on a beautiful beach - Location and the beach Diagonal rules like charging a fee if you did not show up for dinner reservation.
- Tarin (10/5): -
- Jenifer paola (10/5): -
- Jhossy (9/5): - Localización y las instalaciones Que cobran extra por acceso a tumbonas en los beach club
- GERMAN (7/5): - Ubicación. Restaurantes y comida mediodía. Playa piscinas tamaño. Desayuno en sector bites/lebuffet. Kids club. Cafeterías. Habitacion falta mantenimiento. Nos dieron sector de jóvenes adolescentes siendo familia. Buffet baja calidad. Muy difícil poder reservar cena en restaurantes. De 6 noches solo una noche se pudo reservar. Mozos una vez que llegas te sientas te traen la primer bebida. En buffet literalmente desaparecen. En desayuno si no los llamas no vienen a ofrecer cafe. Piscina falta mantenimiento.
- flener (10/5): -
- Rebecca (9/5): -
- José (10/5): - Excelente atención, hermosa playa y piscina, comida deliciosa
- Tatiana (8/5): - Big hotel,good food at buffet.We enjoyed our stay with kids.
- William (7/5): Se puede Corregir para ser mejor - La vista, la playa , la piscina No tennis licor en las habitaciones solo 3 cervezas, los snack Eran muy limitados, y las reserves del restaurants Bahia muy complicado para ser un restaurants normal. Solo se push entrar 1 sola vex
- Maria (10/5): -
- ogaitnas000 (4/5): - ROOM AND BREAKFAST LONG LINE AT THE RESTAURANTS.
- Sergio Vaillant (10/5): -
- Daria (8/5): - מלון ענק ומהמם מתאים בעיקר למשפחות עם ילדים.
שפע של מסעדות ואוכל מגוון.
חלק מהצוות מאוד נעים ושירותי.
חדרים גדולים ובריכות ענקיות. החדרים במלון די ישנים, הברזים נוזלים, והמים במקלחת אינם יציבים פעם חמים ופעם קרים.החדרים לא היו שיא הנקיים.
בנוסף, המלון היה בתפוסה מלאה, ולא היו מספיק מיטות שיזוף, כך שלא הצלחנו למצוא מקום באזור הבריכה.
חלק מהצוות במסעדות היה לא אדיב, במיוחד המארחות.
כמו כן, חווינו חוויה לא נעימה במהלך הצ’ק-אאוט עם עובדת בשם Lisse. רצינו לשלם במזומן, אך נאמר לנו שאין לה עודף בקופה של 8 דולר בלבד. הצענו לשלם את ההפרש באשראי, אך נאמר לנו שעלינו לשלם את מלוא הסכום באשראי. כתוצאה מכך נאלצנו לשלם עמלה גבוהה, דבר שהיה לא הוגן בעינינו.
- Pete (7/5): Great stay - Service None
- Diane (7/5): Alexis and Maria Juarez helped me to take advantage of the premium plan which made our stay special. - The premium package came with very nice dining options. It seems the only beach chair options were sparse and broken plastic lounge chairs.
- MARCELO (10/5): -
- Fernando Hafid (10/5): -
- Florencio Antonio (9/5): -
- Wanderlei José (10/5): -
Photos