Hotel NYX Cancun

Location: Avenida Kukulcan KM 11.5, Cancún, mx

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Nightclub
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Massage services
• Table tennis
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kids' outdoor play equipment
• Evening entertainment
• Infinity pool
• Entertainment staff
• Outdoor furniture
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Broadcast Live sport events
• Cooking class
• Aerobics
• Bingo
• ATM/banking
• Shopping on site
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Scuba diving on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Reception hall
• Exercise/lap pool
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room

  These air-conditioned rooms offer 1 queen-size bed, a ceiling fan, flat-screen cable TV and a safe. There is also a coffee maker and a mini-bar. Please note that the maximum occupancy is 2 guests per room, 1 adult and 1 child or 2 adults.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite

  This air-conditioned Junior Suite offers a private balcony or terrace with partial views of the beach. It features a ceiling fan, flat-screen cable TV and a safe. There is also a coffee maker and a mini-bar. The private bathroom has free toiletries and a hairdryer. Please note that the maximum occupancy is 3 guests per room. This includes any children.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Master Suite

  This air-conditioned suite offers a bedroom with 1 king-size or queen-size bed. There is a sofa and a private balcony or terrace with views of the Caribbean Sea or the Nichupté Lagoon. It features a ceiling fan, flat-screen cable TV and a safe. There is also a coffee maker and a mini-bar. The private bathroom has free toiletries and a hairdryer. Please note that the maximum occupancy is 3 guests per room. This includes any children.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Room

  Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a safe deposit box as well as lake views.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Sunset Suite

  This air-conditioned suite offers a bedroom with 1 king-size. There is a private balcony or terrace with views of the Nichupté Lagoon. It features a ceiling fan, flat-screen cable TV and a safe. There is also a coffee maker and a mini-bar. The private bathroom has free toiletries and a hairdryer. Please note that the maximum occupancy is 3 guests per room.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Mark (8/5): -
• Dimitar (10/5): - My third time visiting. Love everything about the place. Even better now with the renovations. N/A
• Nadia (9/5): - Plage privée Petit dej Légèrement bruyant côté rue
• julia (5/5): - Le lit était confortable Nous avions une chambre au bout d’un couloir au 1er étage, la chambre sentait l’humidité. Il y avait un balcon qui donnait sur l’immeuble d’à côté… Aucun luminosité et la salle de bain était très vieillissante. Des soirées sont organisées dans l’hôtel jusqu’à tard donc impossible de dormir si vous n’êtes pas à un étage élevé
• Karen (7/5): Okay - The rooms were spacious staff were nice breakfast was very good The toilet overflowed one night but phone never worked in room so had to dress and go down to reception maintenance and cleaner were prompt but didn’t realise husbands shoes and clothes were on floor in bedroom next morning so had to wash them out and no towels were replaced that I had to stem the flow so had to request at reception Unless you were all inclusive very expensive for drinks and the onsite shop a walk to a shop a bit of a drag in the heat and the hotel swimming pool wasn’t that big considering the size of hotel and sometimes you can’t get in it as the water polo nets are up and swerving balls
• Yahya (9/5): Excellent hotel with outstanding staff and wonderful honeymoon attention. - Amazing stay from start to finish. The hotel has a beautiful beach, very comfortable rooms and a great atmosphere. The staff was excellent and made our honeymoon very special by upgrading our room and preparing a lovely decoration with champagne for us at no extra charge. It was a very thoughtful gesture that we really appreciated. Honestly, very little to complain about. The stay was great overall.
• MARCIANO MATEUS (10/5): café da manhã e conforto do quarto excelente - Café da manhã excepcional, limpeza e vista do quarto excelente. Gostamos muito da estadia.
• Karine (8/5): - La vue depuis la chambre sur la mer des Caraïbes Les travaux à côté et les soirées très animées dans le hall
• Robert (9/5): Excellent customer service and boutique style hotel with great amenities. - Located on the beach, great food in all-inclusive package and shopping within walking distance of hotel. Noise level in hotel can be a little bothersome at times but not unbearable.
• Ocio (10/5): Inolvidable - Organización, limpieza, buenas atención Que cerrara la barra tan tempranooo 🤣
• Jesse (10/5): Friendly staff and great area - Very close to the beach and great breakfast choices
• Ylenia (7/5): - Bellissima struttura bei servizi ottima la colazione Quando siamo arrivati c’era un problema con la luce, ma sono cose che possono capitare, però per 2 giorni problemi con lo scarico wc non andava giù, e il secondo giorno perdeva il soffitto d’acqua, diciamo che abbiamo fatto solo 2 giorni e ci sono stati problemi per 2 giorni
• Ezgi (10/5): -
• Autumn (10/5): Loving modern boutique hotel. - Modern European style design. Very clean. Comfortable padded pool chairs. We were upgraded to a balcony suite upon check in which was huge and beautiful. Stunning views. Aircon worked great in the room. Beds were very comfortable. Hot water and pressure great. The front desk and bell hop were very helpful to our family. We ate at the buffet and pool side restaurant. Both had excellent all inclusive food options that were delicious. I loved my stay here. Can highly recommend. If I had to be picky, the white wine and brut on the AI menu were not good at all. However, the red wine was decent.
• Tania (10/5): Excelente hotel lo recomiendo - Excelente ubicación, aseo, playa limpia algo de zargazo pero es normal, el bufet delicioso, habitación espectacular
• carlap409 (10/5): Comfortable stay with excellent service - We really enjoyed our stay at NYX Cancun! The room was huge and had an amazing ocean view, which made our stay even more special. The food was delicious and offered many options to choose from. We felt very welcome during our entire stay. The reception staff and the team responsible for our luggage were extremely attentive and kind to us. Special thanks to Miguel, who helped us with our luggage. Olga was responsible for cleaning our room, and it was extremely clean and smelled amazing. She did an excellent job! Thank you for providing such a comfortable space for us!
• nathiellend2026 (10/5): Great hotel even better experience and staff - The hotel is so great! So many good things to do, estéfani and Jordan were so great and kept us entertained the whole time! Me and my husband will definitely be back
• Ruben Dario (10/5): -
• Rebrehlori (10/5): 5 Stars - It was the best Hotel - the food was awesome and especially 4 people took extra care of us 🤍🤍 Enrique, Jose ,Manuel, Isac from the italien restaurant (shout out to him - best wine recommendation) thanks to All of you guys
• Anna (9/5): An absolutely wonderful place that we would be very happy to return to - Our entire stay was absolutely amazing, and we enjoyed it to the fullest. We stayed at the hotel at the end of our several-day vacation during which we traveled across Mexico, and this hotel was exactly what we needed for some final relaxation. The staff were wonderful and very helpful, the hotel was clean and cozy, and the food and drinks were excellent. We especially enjoyed the daily activities organized by the entertainment team, particularly the pool volleyball. We would definitely love to return to this hotel whenever we visit Mexico again. The beach was beautiful and clean, with plenty of sun loungers and lots of space. The food in the restaurant was very good, with a wide variety of options to choose from. Our hotel room was clean and spacious. A very special thank you goes to the young lady who checked us in on our first day. I would highly recommend this hotel to everyone — it is truly worth it. There was honestly nothing about the accommodation that I didn’t like.
• ibench2026 (10/5): Really nice hotel - Very good value for money. Staff is really helpful and nice. We had to wait ekstra time for our room so the first thing they did was to upgrade us. The restaurants is very good and a good variety of food options.
• bwyelich (8/5): VERY GOOD - Are stay was very good.Friendly staff and great food.Unfortunately there was was construction next door that ran 24hrs most days.
• ANS777 (5/5): - Good customer service Buffet was excellent Multiple stairs, no elevator Rooms are dated Dinner buffet at 950 peso was not worth it. It was a rip off during my stay.
• kurt0587 (10/5): Great vacation spot - It was a fun time Great service great food entertainment was fun, great music and the entertainers were awesome and the staff thank you!!
• abrahammN1944UJ (10/5): Best trip ever! - Everything was very clean and the atmosphere was so fun. The entertainment staff was the best part for me. Stephanie, Jordan, and Francisco made all the activities so much fun and made you feel included. Great amenities and a beautiful location. Highly recommend!
• Andreea (2/5): Horror - Nulla Camere datate, per fortuna non abbiamo fatto all inclusive ma solo colazione perché era la giungla. Per entrate a fare colazione dovevi aspettare nemmeno fossi al McDonald. Cibo scadente così come le bevande. QUARTO PIANO SENZA ASCENSORE. Lavori in corso senza essere stati avvisati. Noi siamo usciti ogni giorno (siamo stati praticamente solo in altri beach club) perché la situazione era davvero vergognosa.
• G5808PQgabim (10/5): Best resort - Love this place! Steph and the other staff was so fun and attentive. 10/10 such a beautiful place with the best staff
• 421valerieq (10/5): Unforgettable - We absolutely loved our stay. The location is wonderful, great beach, small hotel with wonderful staff, awesome atmosphere, great activities, our sunset suite was magnificent, we would have stayed much longer and are already hoping to return! There was a bit of sargassum, worse during our last days, but they were vigilant to pick it up off the beach and never stopped us from swimming in the ocean. Highly recommend this gem!
• Ranjith Reddy (10/5): -
• Antonia (2/5): -
• Ziaid (10/5): -
• mauricio (10/5): - Everything was great, services, installations, food, everything.
• 677clarer (8/5): Brilliant stay would recommend. - Location is fantastic. The beach on one side and a lagoon on the other Right on the beach. Local amenities just over the road and just a very short walk to a shopping centre. Rooms are spacious and clean, didn't get cleaned while we were there but someone did come in every day to give us fresh towels, make the bed and fill the fridge up with water,pop and larger. Noise level wasnt great as through the day there was a construction site next door building a new hotel, the noise of the bar on a night was loud, but to be fair i was to tired to car about the bar noise to care and fell straight to sleep regardless, our room was facing the lagoon where there is a very busy road so couldn't sit with the balcony doors open. My husband and I spend a couple of days on the beach but the rest of the time at the pool because the atmosphere was better at the pool. The entertainment staff at the pool were brilliant got you up joining the activities, Jordan especially went out of his way to make you feel included, made me laugh a few times when he would call my husband " come on David" "David where are you going?" this one was half way through a exercise class in the pool 😆 The only thing that i thought let it down was the food. I am a picky eater so I struggled. My husband can eat anything but he wasn't a fan of the food either. Think it's lacking an ice cream or a slush station. The bar at the pool was great though and through the day there was a hotdog stand which my husband really enjoyed. Because of the staff and the location i would definitely stay at this resort again.
• Ricardo Olivares (9/5): Gran escapada de fin de semana - Excelente servicio y atención por parte del personal. Alimentos y bebidas de gran calidad y con amplia variedad para todos los gustos. Servicio muy atento y a la orden de las personas. Desde la entrada, hasta el restaurante y la piscina, un gran servicio y atención El proceso de las toallas es un tanto enredado. En la recepción no mencionan que se debe solicitar en concierge y adicional se maneja con un formato de tarjetas individual. Y que si solo te entregan una por equivocación, debes regresar a solicitar una adicional.
• Chauvin (7/5): - Very nice staff, room clean and comfortable, all inclusive feel really nice! Too much noise from the road on lagoon side, buffet is not really good.
• Alynn (10/5): -
• Kaska (8/5): Nice clean room good location and value for money nice dinner buffet with lots of options - Good location nice clean room nice staff Overall good place for quick stop
• Michel (9/5): Séjour de rêve ( trop court) - Le confort de la chambre et sa vue . Les prestations de l'hôtel dans son ensemble..petit déjeuner et le restaurant du déjeuner ( formule inclusive). La piscine et la plage Le buffet du soir , asiatique exclusivement, une petite déception ( formule inclusive)
• Salvador (9/5): -
• MaxSvnc (10/5): Comfortable & delicious experience - We had a really good stay at Hotel NYX overall. Food and drinks were exceptional the whole time! The room was spacious and clean. Bed was very comfortable, easy to just chill and relax in the room and the balcony. (we book the sunset suite) Beach area was nice and the beach club during lunch was probably our favorite part. Pool is okay, not huge, but still nice to hang around. We also liked the palm trees, gave it a nice vibe. After dinner it’s pretty quiet, not much going on, so if you’re looking for a more chill and relaxed vibe it’s actually a great fit. Overall, service was friendly, everyone was attentive. We enjoyed it 👍
• wbwil (10/5): family get together - too much food too much to drink too much entertainment geared for adults not so much for children do not need to use the stair master as there are stairs every ware they are all so ramps and elevators you can use
• Passenger59167214024 (8/5): Nice stay! - Excellent hotel for partying, relaxing, and exploring. The property is beautiful and the overall experience was very positive. However, the dress code at the buffet is completely inconsistent. I was denied entry at breakfast for wearing a tank top, even though I was simply heading to the beach afterward. In the evening, I was also refused entry for wearing leather Birkenstock sandals, while other guests were allowed in wearing beach sandals with socks. This lack of consistency makes the rules feel arbitrary. It’s disappointing, especially when guests are dressed in a clean and respectful manner. A hotel of this level should seriously reconsider how these standards are applied.
• akwillison (8/5): Family vacation - Our experience as first time travellers was great. Would stay in this resort again. It is a smaller resort with lots to do. The standard rooms are all different in sizes.
• dariuszmH950HH (10/5): REVIEW - Great atmosfere and locations. Amazing animators.
• 436bellab (10/5): Stellar! - Beautiful beachfront property with a great location and overall amazing service. The alcohol options are decent, but if you’re looking for more of a nightlife vibe, the real energy picks up at the lobby bar in the evenings. That said, this isn’t a “turn up” resort—it’s definitely more on the relaxing side. One thing to keep in mind: it’s not ideal for anyone with mobility issues. The main activity areas—the beach, pool, and lobby—require quite a bit of uphill walking and stairs. The grounds are stunning. The crisp white buildings gave me Santorini vibes, and there are so many picture-perfect spots throughout the property. Housekeeping was thoughtful and consistent—they did a great job and even surprised us with rose petals and towel animals for our anniversary, which was such a sweet touch. Just a heads up: they do start knocking around 9:40 a.m., so definitely use the Do Not Disturb sign if you want to sleep in. There are plenty of low-key, enjoyable activities like guacamole making, wine tasting, salsa dancing, yoga, cultural shows, karaoke, and even bracelet making. Overall, it’s a great place if you’re looking to unwind and enjoy a more laid-back, cozy experience.
• Sergio Luis (8/5): -
• raullK9323FU (10/5): NYX great review - From the food to the room to the service and the entertainment five stars all the way! Our servers Abimael, Carla and Raul were excellent!
• J9600VRjasonl (10/5): Best Service in CANCUN - very comfortable, the employees are very friendly they refill water and soda everyday and remember what drink we want. They even remember the day we leave and for a good farewell to us. They are very chill and the people who help us make bracelet is very friendly
• 977claudiac (10/5): Exceed my expectations - Amazing food and very friendly , helpful and genuinely caring staff. The aqua fit instructor Jordan was so upbeat and engaging with all participants it made the experience fun. The coordinator Stephanie always with contagious energy and helpful advice, The staff at the beach area amazing! Honestly a true vacation where the warmth of the Mexican people made you feel in paradise.
• karic6v4 (4/5): The beach and building were all it had going for it - I was sick the first day from the food and the service was terrible. Slow elevators. The room size and balcony was great
• Iste2026 (8/5): Excellent food, drinks and great staff - Great experience overall for a first timer in Cancun. Food choices are great, the room was clean. Lots of drinks adn great staff service. The only negative are the people at the front selling membership. Be honest guys, don't fool your guest and don't waste their vacation time. It is better of you will make your pitch while the guests are waiting for their room rather than taking half od their day for your membership pitch.
• karenpA6855JU (10/5): Fabulous time! - Great spot! Staff so sweet! Jordan our water aerobics guy was fabulous!
• I4393KZlisap (10/5): Spring Break 26 - family of 3 - We stayed for 14 nights at the NYX Hotel Cancun, and it was our first time choosing a smaller 4★ resort in Cancun. All the staff were incredibly hardworking and consistently polite—to me, my husband, and our 5-year-old. From reception to wait staff, chefs, and groundskeepers, everyone was lovely. It was disappointing, however, to see some guests being rude and unkind to them at times. A huge shoutout to Estephanie and her team—especially Francesco and Jordan—who were absolutely amazing and made us feel so welcome. We joined in with loads of activities like bracelet making, aqua gym, water volleyball, and the margarita competition, all of which were great fun. Easter Sunday was made extra special by the staff, with an egg hunt and fantastic prizes including massages, T-shirts, and free cabanas. We won a bottle of tequila, a coconut filled with a drink of our choice, and vouchers for free cocktails. All the children received candy and a small toy egg, which was a lovely touch. Juan Jose at the Magic Bar truly delivered 5★ service—he works so hard! We especially loved his frozen mango daiquiris and Bahama Mamas. Food-wise, the buffet restaurant was excellent. Breakfast was my favourite, with made-to-order eggs, fresh fruit, meats, and pastries. Lunch at the Deck Restaurant was nice, but the menu didn’t change over our 14-day stay, which became a bit repetitive. Dinner at Balam had different themes each night, we always found something tasty. Our room—a Sunset Suite with lagoon view—was spacious, comfortable, and had a beautiful terrace where we enjoyed evenings. The bathroom had his-and-hers sinks and a large shower with provided toiletries. For our anniversary, the hotel surprised us with a beautifully decorated room, sparkling wine, and chocolate-covered strawberries—such a thoughtful gesture. Cons: The Chianti restaurant wasn’t really worth it in our opinion. While the food and service were good, cocktails and wine came at an extra charge—even on an all-inclusive package—which was disappointing. There also weren’t enough sunbeds by the pool. We were aware of this beforehand, but over 14 nights, I only managed to get one three times. I wasn’t willing to wake up very early just to reserve one. Beach beds were easier to find, and the beach itself was beautiful—even with some seaweed, which staff worked hard to clear. We also did two trips to Xel-Há and Xplor, both about 1.5 hours away. Pick-up was at 7:15am, and if you book through reception, they’ll prepare a packed lunch for you. We also went to the spa for a couples massage and enjoyed the steam room and ice shower before. The massage for 50 min was so lovely. Oscar and is team were so welcoming and we left feeling so relaxed. Overall: After 14 nights, would I recommend this hotel? Yes—100%. It’s ideal for adults or for shorter stays, especially if you’re passing through.
• E9212KJandreab (10/5): Perfect for any vacation to relax and enjoy Cancun - Perfect location with a beautiful beach. We had a wonderful time at the NYX resort. The whole staff was super friendly, especially Shannik from the Deck restaurant which had delicious food and stunning view. Also all of the entertainment crew Steph, Francisco, George made the stay enjoyable and unforgettable.
• tkopacz775 (10/5): Beautiful resort. Great location and accommodations - Great service and friendly staff. Loved the gift shop. Room was spacious and nice accommodations. Will definitely come here again!!
• E970QFcarolineh (6/5): NYX Cancun - Though we looked forward to a smaller hotel stay we were very disappointed. Furniture in lobby is limited, uncomfortable and worn. There are stairs everywhere and this was unsafe! There are only 2 bars: one at the pool and one open only during the evening with little to no seating. NOTHING to do during the evening and nowhere to enjoy time after dinner. Not even a bench outdoors in front of the hotel to enjoy a sunset or simply some fresh air. There are NO areas repeat NONE including chairs/ tables to sit outside especially after dinner. The 2 “specialty” restaurants require bookings however this can only be done 24 hours in advance & space is limited.If you are a guest with a preference this is very poor as excursions etc need to be planned around this very inconvenient rule. Only 1 towel allowed for the pool/ beach. Pool bathroom was very wet and untidy. Beach chairs are HORRIBLE. Worn out and dirty. They are not washed and cushions on the limited number of chairs around the very small pool are also dated ad worn. These are also not clean. A plus for the hotel— staff are fantastic, friendly and accommodating. We recommend you hire someone to help poor overworked Carlos at the very busy pool bar. He cannot possibly maintain the level of work involved making/ pouring all the drinks he does alone. He is young, but he is over worked and we could see how fatigued he was at the end of many long arduous hours of hard work.
• Baxterboy10 (10/5): Another fabulous stay! - We have been going to this resort since 2018 and have returned many times. We love the location, size, and most of al service at this resort. The staff are always very pleasant and very accommodating. We enjoy the small quaint charm of this hotel. There are many activities offered if you wish to participate. The rooms, hotel common areas and grounds are all meticulously maintained. If you are looking for a relaxed, laid back atmosphere, this is the place to go. We will return again!
• Dar107 (10/5): Great time at NYX, Special thanks to staff: Judith, Viviana, Francesco, Jordan, Griselda, Roxanne!! - Our stay at NYX Cancun was great, and the cherry on top was defiantly the incredible staff. Pretty much every member I had interactions with was warm helpful & friendly. But you are lucky when you find those special diamonds that go above and beyond, so we want to give a special shoutout to several members. 1st, Francesco!! Not only did he keep everyone entertained around the pool, hosting and helping with events like "Cooking Class" and "Margarita Making" (Also shout out to Jordan and the lady in charge of that) but Francesco went above and beyond to help out any time we needed anything. Always a big smile and so much fun to be around! He stands out amongst the crowd! Next Viviana and Roxanne (I hope I got that right) in the Buffet . Viviana was our favorite, she was so warm and excellent at her job, we never had to wait on anything when she was around and me and my daughter had some wonderful conversation with her. Roxanne just always had this sweet warm smile on her face and gave excellent service as well. I have to give extra, extra mention to Judith who was our server on the Beach everyday. I do not know where to begin, this lady works her butt off! She was bringing us things we didn't even ask for (ie Tequila shots!!...cuz why not??) haha, once she knew us she just kept showing up with the drinks she knew we liked, water to keep us hydrated, she even brought me wings one day without me asking because I loved them the day before :) She was just amazing and you can tell that she puts her Heart and Love into her job. She was most certainly a STAR!!!! Judith we miss you already! I am only coming back if you are still there! The bartenders were great too, although sometimes only had one guy serving which made for long lines at times. I also found it strange that there always seemed to be a lady from management watching them work, literally just standing over them all the time...not sure what's up with that?? Food: The Italian, Teppanyaki, Sushi Bar and Deck/Beach food was all wonderful. It was really enjoyable being served on the beach! The buffet was decent, small but quality options. I liked that you could get a five course sushi meal without resos, anytime you wanted and the food was outstanding. My only complaint here was some things were not included in the AI, not just Lobster and Steak but odd things like Ginger Beer and certain cocktails. In the restaurants you could only have wine or beer..but you could walk in with your drink..weird. Also there is no where to get any food after 10:30...there should be some type of late night snacks available. They also had a separate Coffee Bar that you had to pay for..never seen anyone in line there and for good reason, This should be included and I feel is a bad look. Beach: Incredible, some sargassum but they were out early morning cleaning it up and it was not bad. Ocean a bit rough but on our last day it was perfect for bobbing up and down in the waves. Entertainment: Lots of fun around the pool, bands in the evening but it is quiet and everything is over at midnight, This is not a party resort so do not book if that is what you are looking for. Small pool and getting a lounger is a challange, they all had towels on them by 7am most days. The beach much easier. Overall the hotel is beautiful, good location and again the Staff make it extra special.
• Carolee (1/5): No contact from the hotel. - We never got there. We were snowed in. Again, we never got there.
• X6845NJjennyf (6/5): Had a great time but will NEVER be going back! - The hotel is really nice. It’s not too big, and since there’s no kids’ section, it’s mostly adults so it's quiet which is what we wanted. The pool is great, and the beach area is beautiful. There are plenty of parasols, so you’re almost guaranteed a shaded spot, even if you arrive after breakfast. The food looks amazing, but sadly it’s pretty bland overall. I didn’t want to believe the reviews I had read because there was a lot of variety, but most of the savoury dishes felt like they were simply missing salt to bring out the flavor. That being said, the desserts, salads, and pastry breads are actually very good. The hotel’s cleanliness is spot on, and the restaurants are absolutely beautiful. The service throughout the hotel was excellent, and everyone was very kind. HOWEVER!!! the turning point of our vacation, and the reason we would not return, was the harassment from staff in the lobby. Every single day, there were 6-8 staff members waiting to approach guests. They start with friendly greetings, then move on to offering excursion deals that seem cheaper than anywhere else. They also badmouth the company you booked with and push you to go through them next time. Here’s the catch: to get their “best deal,” you have to sit through a 90-minute presentation where they try to sell you a hotel membership. We heard from other guests that if you don’t stay for the full presentation, they won’t honor the price. After looking into it on TripAdvisor, we saw many people mentioning the exact same thing. On top of that, we found identical excursions elsewhere for a fraction of the price. The hotel prices are extremely inflated. When we mentioned this after canceling our breakfast “meeting,” the same excursion suddenly dropped from $100 USD for two people to $40 CAD for both. That alone shows how much they are overcharging. Overall, this felt dishonest and frustrating. Being approached every day with the same tactic really ruined the experience for us. For that reason, we will not be returning, and we would not recommend the NYX Hotel to friends or family.
• billz446 (10/5): The good and the average - We’ve been here many times over the years and stay all over the hotel zone. Let’s start with the good- This has one of the best beach set ups in the entire hotel zone with lots of palm trees, large umbrellas for shade and the beach service staff is superb, constantly bringing drinks and could order food right from chairs. The section of beach is also perfect and we’ve never had a seaweed issue as they clean it up very well. The Japanese restaurant here is the best restaurant we’ve eaten at from any resort in Cancun, so good every time here. The rest of the buffet and restaurants I found very average to subpar. The bad- if you’re looking for entertainment this is a smaller resort, very little going on at night and they do have some minor activities like pool volleyball in the day for an hour or two but not one of your larger pool resorts. We are not pool people so if you spend all your time on the beach and want to be waited on this place is for you! If looking to hang at pool and lots of activities, definitely not the place. We’ve stayed in pretty much all room types, the ocean view and the sunset view rooms are clean and somewhat updated, I would not recommend the standard rooms though, very cheap to upgrade so definitely do. It’s not a 5 star higher end resort so some of the service at times can be lower like at check in but if looking for an amazing beach setup and good beach service at a good price this is hard to beat. Would stay here again
• H825AGjamesk (8/5): First visit since 2020 - Very pleased - We last visited in 2020 and I am happy to say the NYX was as good as ever. Perhaps better in some regards. We were thrilled to see so many staff members remained from our 2020 visit. We stayed in room 522 with a huge ocean front balcony. The room was clean, comfortable and very large, although showing a bit of wear. The new Balam buffet was wonderful. Nice selections and a calm atmosphere we appreciated for breakfast and dinner. Beach service was frequent, fast and friendly. The evening entertainment was lacking. Aside from a mariachi band one night it was mostly karaoke and a DJ. There used to be a house band and we missed that. We are excited to see future hotel improvements and plan to come back.
• Amy (10/5): -
• Luis Fernando (9/5): La comida muy pobre. Pocas opciones - La playa La comida, muy pobre
• Vidjaitha (7/5): Goede lokatie - Lokatie Geen elevator aanwezig bij kamers met ocean view
• MANUEL SANTIAGO (6/5): -
• Babak (10/5): -
• 3899svdwjo (8/5): Hotel NYX - Overall it was a good trip. We got delayed in our flights, but that wasn’t the hotels fault. Once arriving everything was good! Food was the only thing that lacked.
• Quest35092 (8/5): All-inclusive beach vacation for large extended family hit the mark …most of the time. - This all-inclusive hotel fit the bill for our purposes of a larger, extended family vacation of 10 plus a toddler. We wanted an all-inclusive beach vacation that was affordable for everyone. Check in was easy. We were promised all sorts of perks but only if we bought the membership. After we politely turned it down, we never saw Alberto again. My brother had a little more difficulty with his room. Paid for a Master Suite with an ocean view. It had an ocean view but it was not the Master Suite that they paid for. Front desk moved them the next day which meant checking out of their initial room completely at check out time and waiting for the Master Suite to be ready at check in time. They did offer all-inclusive Premium (certain parts of the menu at restaurants) on the day they were checking out which didn’t amount to much. They also agreed to give them a complimentary beach cabana but it did not come with the standard water bottles. The food was good at the buffet for breakfast and dinner. We were prepared for the dress code but still got turned away for men in our group wearing tank tops and open toed shoes. We simply forgot. Lunch is on The Deck. It is a smaller restaurant that must cater to all the guests in the restaurant as well as snacks and drinks for the beach. Chianti restaurant requires a 3 night minimum stay and a reservation. Umami requires a 5 night minimum for the teppanyaki but you can go to the sushi bar there regardless of how long you are staying at the resort. There are less than 20 chairs by the pool that are all taken by 6:45 every morning. Beach chairs were easier to get. On our first day, it was difficult to get service on the beach. We had to hunt down a server both times. The next day we opted to pay for beach cabanas which are for a maximum of 2 people. You can pay extra for 2 extra people. Service was noticeably better.
• Vestuti (10/5): -
• 318anneyt (10/5): Nice place. - Excellent time at this hotel. Everyone was friendly. Think if it was during spring break it would have been better. Bar services could be a little slow. There also is crocodile’s in lagoon across the street
• C4580TZcathyf (8/5): Second time at the NYX - We stayed in the master suite, building 5. 3rd floor with an amazing view, Love smaller resorts and that's why we returned. All the staff were great, especially Marco the beach waiter. His service went above and beyond. Shout out to Jose, Manual and Judith, who made the extra effort to make sure we were comfortable. Elizabeth in housekeeping was very friendly and thorough. All the staff were great. Although the new buffet restaurant was beautiful, we were disappointed in the food. There was always lots of variety and some of it was good, but it was often cold. Breakfast buffet was the best. We love the Deck restaurant and are sorry to hear it will be torn down and major renovations are coming. We will be following the progress to see if we will return. Thanks again to the staff.
• PatsyR105 (10/5): Perfect hotel. - NYX is a gorgeous and very well kept hotel. You can tell the entire staff is committed to excellent service. From house keeping to restaurants to pool and beach areas. All excellent. It was very hard to swim here, not the hotels fault at all. Poor swimmers or young kids shouldn’t try. Use the pool, it’s wonderful. Thank you NYX for the best Cancun experience
• MaijaSimone (10/5): Such an amazing trip!! - We stayed here for 10 days and had the best time!! Felt super safe the entire time and really enjoyed all the food, drinks, and activities. Everyone we met was super friendly, and we loved all the staff. Big shoutout to Stephanie, Francesco, Viviana, Daniel, and Rafael for making our trip so memorable😊
• Katerina (8/5): Decent stay overall - We originally booked 2 rooms for 2 couples and got upgraded for free to a 2 bedroom 3 bathrooms suite which was right on the beach. The view was amazing, the flat was spacious and clean. The hotel is in a quieter zone but only 5 mins away from the busier area where there are shops and bars. The hotel also provided entertainment for the guests. Staff were really nice. The windows in the flat could not open which seems to be the case in the whole hotel. Luckily we had a balcony so we could air out the room but the bathrooms would get better stuffy as there wasn't even a fan there. The food is also not great. Definitely nothing Mexican about it. Breakfast was decent but lunch and dinner were basic. Bread was ofen stale and the mains were heavily relying on fried foods
• karolinaczyzo485 (10/5): Great holiday - It is a very nice hotel. The food was delicious and the service was excellent in the hotel. The room was cleaned properly.
• fisherik44 (10/5): NYX Vacation - I had an incredible time at Hotel NYX. All the staff was incredible. The two people running the events were around the pool and karaoke at night were awesome and very kind. The bartenders were incredible and the drinks were very tasty. The food was very good for an all inclusive resort and after 7 days I was not tired of it. The resort had mostly older and middle aged groups with only a few family’s and college aged groups. I think it was the perfect balance that worked for everyone. I made many friends with other guests and even booked an excursion through the hotel which turned out to be awesome.
• fatihas529 (10/5): Best vacation ever - It’s the second time we‘ve been to this hotel. Right by the Beach. Very good food and a very good good Animation Team. There is constantly entertainment. Stefanie and Francesco make sure that you will not be bored. I can highly recommend this hotel!
• davidson2026 (2/5): Not worth the cheap price - This hotel has insane rules. We had to go buy shoes for my husband because their website was not clear and we were not able to enter any restaurants with his sandals. No options for breakfast or lunch and only one bar open all day with one bartender so very long wait to get a drink. One night there was a large group of people in the pool at 1am that were extremely loud. When we called the front desk to complain they said they had already received several complaints and security was working on it, this took another 2 hours before it was quiet and the party was broken up. People smoke everywhere even in front of the non smoking signs at the beach and the pool. Some people were even smoking in the pool! Hotel employees would just walk by and not say anything so frustrating they don’t follow all the rules and pick up much ones they are strict about such as restaurant attire. We would not stay here again and would not recommend.
• E7031SNkareno (4/5): Rooms smell and watch out for the upselling - I’m a club member, but felt there was no advantage or better treatment by staff for being a club member. When I became a club member I was told how easy it was to use the club site and how affordable and easy it was to book our weeks as well as the rooms we could expect to get when we stayed, I thought this was a great membership. Then I tried using their site and tried booking weeks, only to encounter issues. I found that I had to call if I wanted to book a week at the NYX and then was quoted outrageous prices when compared to me booking through the membership portal for other hotels. The only reason we went to NYX a second time is because I had a certificate for a free four night stay. The room we got was small and smelled horrible and the bathroom door couldn’t even shut. In addition the noise from outside the room at night was very loud as it was right outside the bar area where people gathered to smoke and hang out until 2 am. We were repeatedly ignored by staff while others were offered drinks and food on the beach. The only staff that talked to us were trying to get us to meet with the club management but we didn’t want to deal with the constant upselling. The food was mediocre and the drinks seemed to be watered down. We were better off getting food and drinks elsewhere. I don’t see any reason to continue as club members or return to this hotel.
• marija847 (8/5): Excellent value for Money - The Lokation is very good,the rooms are a bit dated but the food and service were fantastic.Very friendly staff. Big Plus German speaking staff at reception.
• elleputnam1 (10/5): Fabulous stay in Cancun! - We had a great stay. The pool is small, but the beach is awesome. It is in a great location near La Isla. The staff is awesome. Especially the Bar staff and the Espresso Martinis. The activities staff Stefani and Rodrigo werer a crack up we loved them. The food at breakfast, lunch and dinner were great. The dinner buffet was not the best and desserts could be improved, but the restaurants were fabulous. We wished we could try to taco place. They made our anniversary special! Great stay for price.
• chantalchausse2026 (10/5): Very Nice hôtel - We love our room with the view on the sea The service of food, drink, cleaner were excellent. We had a very good time Lits of chaise of food
• guyaugustine30 (6/5): Would not go back - It was not all inclusive as advertised. The only real option for food was a buffet. The entertainment was average at best. The shower was cold as well as the room temperature. We did get someone come up to the room to help, but he wasn’t much help. Spoke no English as did most of the staff. A definite language barrier made many things difficult. The grounds were very clean. The Italian restaurant was supposed to be top notch, it was slightly above average. We will definitely not be going back there.
• Gunnar (10/5): -
• Szatyesz (10/5): Wonderful Experience - The hotel’s services, cleanliness, kindness, and helpfulness of the staff were all excellent. I was completely satisfied with everything. The location of the hotel is also great, and the view is beautiful from both sides. The bars and restaurants are very good as well. Overall, it was a wonderful experience staying here, and I highly recommend it to everyone!
• Mattia (8/5): Hotel consigliatisdimo, ma necessita manutenzione - La struttura, rispetto ai colossi attorno, è accogliente e tranquilla. Il cibo è buono, ricco e vario e anche se non sono un fanatico di questa modalità, consiglio la prenotazione all inclusive. La spiaggia è organizzata per accogliere tutti gli ospiti e l’animazione è contenuta ma piacevole. In fine il personale è molto accogliente, sempre disponibile e premuroso; la prima notte ci avevano assegnato una stanza in una zona troppo rumorosa per i nostri gusti e alla richiesta di cambio, non hanno esitato a trovare una soluzione tempestiva. Come in tante recensioni lette, confermo che le stanze avrebbero bisogno di una rinfrescata. In particolar modo, gli infissi e le porte delle stanze dovrebbero garantire una insonorizzazione adeguata per il tipo di hotel. Stesso discorso lo si può espandere hai lettini in spiaggia, anche in questo caso andrebbe fatto un ricambio totale. Ultimo punto da sottolineare riguarda il bar nella Lobby. La gente è in vacanza ed è giusto che si diverta, su questo nulla da sindacare, il problema riguarda la logistica del bar; rimanendo aperto fino a mezzanotte, con annesso dj o comunque musica live, le camere subito sopra sono molto sacrificate. Considerato comunque il prezzo che si paga, direi che la cosa potrebbe essere un problema per alcuni.
• Thomas (8/5): Very nice and clean - Front staff Elizabeth was amazing and offered an upgrade that was very nice Called out on the dress code after seeing other people abusing it during dinner . No t shirts or flip flops for guys .
• Ulrich (7/5): Für eine Stop-over ist das Hotel ok, Ferien würde ich dort eher nicht machen. -
• Matthew (9/5): With a New Playlist, Would be Best Resort in Cancun - Food, beach, staff (Terecita and Stephanie the most) Music choice is awful, need more Latin and contemporary. Felt like whoever chooses the music doesn't have very good taste.
• 744ambere (10/5): Honeymoon vacation - Had an amazing week at NYX with my husband. We went for our honeymoon and they decorated our room so nicely. We had room 502 which was a perfect location. Pool and beach view! The beach was beautiful and quite a few chairs and pajamas. But if you like shade, you will have to scope out the best place to sit and get ypir towel down fairly early. We are early risers so had non-issue getting chairs on the beach. Our last day we were able to get chairs by the pool, but they do go quick. The food was so good! Only one complaint was the burger, it was raw, but that didn't ruin my trip, I just didn't eat it and wasn't sick. We didn't have an issue booking dinners but we liked the 6pm time and that was available. The beds were so comfortable and the shower was excellent. I loved the size of this hotel as you didn't have to walk a mile to get to the beach, everything was close by. I would recommend this hotel and would return.
• cherieb0706 (4/5): Poor service- beautiful hotel - Very poor service, the food was often cold, we couldn't get in to restaurant that has multiple empty seats.
• E3376DCjohna (8/5): NYX delivers over and above its price point - Our stay at this resort was a smashing success. While it would be possible to find a more refined resort, this resort punches well above its weight class and does not have any serious deficiences. The people in blue, were amazingly helpful and generous in offering advise. The people in white, I'd rather wish the resort would do away with them. In house vacation club marketers, I get the business model and why they are there as they are at every resort, but I'd still rather wish to not see them at all. While everything we ate and drank was indeed great, it was surprising to see inconsistencies. Not once did we receive a mohito, or the nyx burger as an example the same way twice. Not exactly a big deal, but surprising that things were not standardized. The ammenities at the resort are solid, the people are solid, the beach is great. We took advantage of booking excursions directly while in the lobby. The concierge arranged for everything. We were picked up and later dropped off right at the resort. We were there during the Superbowl. The resort did a fantastic job setting up a Suberbowl viewing party ala Mexican style such as with pulled pork sliders. Especially considering the price point, I would reccommend this resort. There are definitely pricier resorts where you would expect better, but don't deliver. NYX delivers over and above its price point.
• ewhitmore17 (4/5): You Get What You Pay For - If you're looking for a cheap, mostly all inclusive stay, then this is your place! If you're looking for an upscale experience then this is not the place. Everyone was very nice but things could be better. Everyone in our group got food poisoning for 2 out of our 6 days.
• Chavez (10/5): - The food options and live entertainment was phenomenal! Looks like hotel is doing minor renovations one restaurant downstairs wasn’t available
• MatanM (5/5): Not coming back, even for free. - Worst Value for Money I've ever booked. Super expensive for what you get. Room Mediocre, pool with absolutely no chairs or places to sit after 8am, also small.
• 7gco3p648c (4/5): Subpar - Hotel is in a great location and has a very friendly staff. Food is nothing to get exited about but is included. Shoe dress code for men should be properly enforced for every man, not just some.
• 462jenny86 (8/5): The cocktails make this place! - Very nice, not a lot of variety of places to eat but good quality - great cocktails but lobby bar understaffed. Huge room, gorgeous. Nice pool and beach front - didn’t feel overcrowded. Would recommend 👍
• tonief2024 (10/5): A great little resort - Hotel NYX Cancun is a lovey Boutique Resort. From check in to check out the experience was relaxed and easy, like vacation should be. We upgraded to the Superior Suite and it was great, plenty of room and an amazing balcony. We were fortunate to have a great view of the pool and the ocean. Perfect! The food was good, I liked the omelet station and the specialties like sushi, the meat and cheeses and some of the international dishes. If you have traveled to very many all inclusive resorts then you will find that they are in the middle of the pack as far as food. If you book at NYX be sure to check the dress code for the restaurants, mostly for the guys. The pool area has limited seating but there is plenty of on the beach. The staff was excellent! The facility is well maintained and very clean. Over all a great 10 days.
• JakeDominus (6/5): First time cancun & AI - I would recommend this hotel to someone looking to save money. I’m not sure how I feel about the all-inclusive as the food was not very good. We are not big drinkers, but managed to find some drinks to have even if we only had three or four drinks a day I still would not say this is a good value though especially since everyone acts like they were expect tips, which is bizarre as we usually travel on the other side of the world where tips are more only if you get great service, not just expected on every single point of service from every single employee .

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