Central White Piccadilly Apartment

Location: 53 Rupert Street, London, gb

Star Rating: 7.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Pets allowed
• Luggage storage
• Packed lunches
• Non-smoking throughout
• Key access

Rooms Available

• Apartment

  Boasting a private entrance, this spacious apartment also features 1 living room, 1 separate bedroom and 1 bathroom with a shower. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and an oven. The apartment features a seating area, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.

  Max Occupancy: 7 (6 Adults)

  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Key access

• Deluxe Apartment

  Featuring a private entrance, this spacious apartment also consists of 1 living room, 1 separate bedroom and 2 bathrooms with a shower. Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a flat-screen TV with cable channels, a seating area, a dining area, a wardrobe as well as city views. The unit offers 3 beds and 1 futon.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Key access

• Superior Apartment

  Featuring a private entrance, this spacious apartment also consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a seating area, a dining area, a wardrobe, a flat-screen TV with cable channels, as well as city views. The unit offers 3 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Key access

Guest Reviews

• Ron (10/5): - Superb location. Everithing is within walking distance. Very well maintained and equipted. Very supportive and helping owner. A bit on the noissy side, but a small toll for beeing at the center of the action.
• Gabriel (9/5): - Very central, easy to access, fantastic host. Parental room has a window to a backyard with a pub, over the weekend it’s quite noisy, bearing in mind you’re in the center of Soho.
• Olivier (1/5): Arnaque, ne réservez pas! Très vétuste et insalubre! - Le seul point positif est l’étrange gentillesse des hôtes, une agence fantomatique non référencée et introuvable sur internet. Ils semblaient surpris de notre déconvenue et nous ont poliment répondu que Soho était un quartier animé ! Certes, mais le Numéro 11, Brewer Street (réelle adresse) ressemble presque à un squat… L’adresse de l’appartement nous a été communiquée seulement une fois sur place, elle était différente de celle annoncée sur Booking.com, nous nous sommes retrouvés dans une rue extrêmement bruyante de Soho, entourés de sex shop, salons de massages douteux et toxicomanes qui dormaient contre notre porte d’entrée. Le couloir étroit de l’entrée est très sale : mégots de cigarette au sol et moquette extrêmement crasseuse… L’annonce et les photos présentées sur le site de Booking.com sont mensongères et sans doute prises il y a des années quand l’appartement était propre : L’appartement n’a vraiment RIEN de luxueux, il est vétuste, très sale, de nombreuses choses sont cassées : spots défectueux, cuvette toilettes, lampe, TV hors service, table de nuit manquante et fauteuil en photo sur l’annonce absent, tringle à rideau défectueuse ne permettant pas d’ouvrir et fermer les rideaux du salon. La salle de bain est insalubre avec des moisissures, des traces de crasse sur les murs, les murs blancs sont très sales, le mobilier est très dégradé (table, tapis très sale, plan de travail où vous n’avez vraiment pas envie de préparer un repas. Nous avions choisi un appartement plutôt qu’un hôtel pour pouvoir y dîner le soir et nous y reposer avec les enfants mais nous avons dû manger au restaurant tous les soirs tant cet endroit nous donnait envie de fuir. Le pire de cette affreuse expérience en famille est le bruit dans le salon et dans la chambre jusqu’à très tard dans la nuit (il n’y a aucune isolation et la fenêtre de la chambre, cassée elle aussi, ne fermait pas et tenait avec un bâton de bois! ) puis les camions de livraison et les éboueurs : 3 nuits sans sommeil même avec des bouchons d’oreille! Un vrai cauchemar, notre séjour a été gâché et nous avons vraiment le sentiment d’avoir été victimes d’une arnaque honteuse.
• PETR (10/5): Perfect - Booking Nothing
• Sona (10/5): - The location was super. The host did everything for our comfortable stay. Will stay again
• Bob (10/5): -
• Patim (10/5): - Tous était parfait. L'emplacement excellent. Pleins des resto et animations autour.Des petites shop juste en dessous de lappartement ouvert 24/24 était top aussi. Rapport qualité prix inbatable. Avec une bonne conection wifi et you tube et possibilité de connecter a netflik c'était vraiment top. L'appartement et les linge de maison était super propre. La kitchenette cest vraiment cerise sur le gateau. Tres bien pour une famille de 4 personne ou mem 5 personne. Il y avait bien leau chaude. Tres satisfaite de notre sejour de 4 nuit dans cette apartement.. merci beaucoup au white picadelly team qui était toujour au petit soin si on avait besoin de quelques chose. Je recommande vraiment cette appartement. Rien tout était juste parfait.
• Ernest (10/5): -
• Brenden (10/5): We stayed three nights, no problems or hassles, easy check in. Would totally stay here again the future. - Location Location Location Great sized apartment Theatres are in better than easy walking distance. The communication from the staff was phenomenal
• Joey (8/5): Great location! - Location was great. Walking distance to soho restaurants and shopping, Chinatown, the Tube, and other attractions. Second and third beds could be better. Ours was a futon that folded into bed and a rollout bed. Not ideal for longer term stays.
• Frances (10/5): -
• Florencia (10/5): Enjoyed very much our stay. Would definitely stay again there and recommend to friends travelling to London - Perfect location, spacious and modern accommodation with just about everything you need If you have a lot of luggage there are lots of stairs, it wasn’t my case so it was fine.
• julie (10/5): Spot on - Great location. Clean n tidy. Helpful staff
• Terri (10/5): Excellent location and property I would stay again - The location was exceptional, it was great to people watch on the busy street. The accommodation had everything we needed and was clean and homely Nothing
• Viktoriia (10/5): i read like it, and would definitely comeback - very lovely place, really comfortable and nice price. also very clean and good view, nice bed with cozy pillows. there’s a coffee machine as well, microwave, TV everything that you will need for your stay. also self-check in
• Heron (10/5): -
• Luke (10/5): Excellent location - Fantastic location and well done up Sometimes the nearby pub was quite noisy
• Christelle (10/5): a wonderful stay - We had a wonderful stay at the White Piccadilly Luxury Flat with my three children. The apartment was spotlessly clean, very well maintained, and perfectly suited for a family stay. The concierge service was outstanding—professional, responsive, and very helpful. The location is ideal, right in the heart of London, with easy access to transport, shops, and major attractions. We would highly recommend this place and would be very happy to stay there again. none
• Miguel (9/5): -
• Leandro Diniz Faria (8/5): -
• Tom (10/5): -
• Jayden (10/5): It was a wonderfully comfortable and seamless stay, made even better by Daniel’s attentive and caring hospitality. - I had a truly wonderful stay at this apartment and couldn’t have asked for a better experience. From the moment I arrived, everything was seamless and welcoming. The apartment itself was spotless—clearly very well cared for—and had a fresh, clean feel throughout. It was also incredibly comfortable, with everything I needed to relax and feel at home after a long day. The space was thoughtfully set up and very accommodating, whether for a short stay or something longer. All the little details were taken care of, which made a big difference and showed how much effort goes into making guests feel comfortable. A special mention has to go to Daniel, who was absolutely fantastic. He was so attentive, kind, and genuinely caring. He went out of his way to help me get to the apartment and made sure I had no trouble finding or accessing it. His communication was excellent, and he made the whole process smooth and stress-free from start to finish. Overall, I couldn’t recommend this place more highly. A beautiful apartment paired with such thoughtful hosting made for a truly lovely stay The shower wasn’t seeming to heat up but this wasn’t a problem as we were only here for a short period of time.
• Eleanor (8/5): Perfect location to walk anywhere you want in central London - Great location, simply done with nice modern decor - surprisingly large If I had to pick something, the carpets outside the flat could do with a shampoo but it really wasn't an issue and inside the flat was spotless.
• Jennifer (9/5): -
• Mansart (10/5): Top expérience - La gentillesse du personnel, l'emplacement du lieu et les équipements proposés
• Ida (10/5): -
• Neha (10/5): excellent location and value for money! - We were three women so we were a bit worried about the safety but the location was very central so was very convenient to go places and come back in the night without any worries. The street is noisy but the flat has very good noise control windows so we could sleep very peacefully.Checkin in was very easy and comfortable.Facility to keep the luggage after check out made it very convenient for us to roam around in london. Totally worth the money.
• Juan de dios (8/5): Muy buena ubicacion - La ubicacion La escaleras de subida
• sara (8/5): Ottima posizione in centro a Londra - Ottima posizione Metro vicina Istruzioni chiare e assistenza tramite whatsapp Appartamento moderno, accogliente e fortunatamente pulito. Purtroppo si trova al quarto piano di una palazzina senza ascensore. Essendo in una zona centrale e circondato da pub, il sabato notte è particolarmente rumoroso e gli infissi non isolano dagli schiamazzi. Come specificato non c’è rete Wi-Fi L’appartamento Delux che può ospitare 6 adulti è composto da due letti matrimoniali e un divano letto adatto ad una sola persona, quindi manca una postazione letto.
• Gary (8/5): -
• Angela (8/5): Fantastico - Tutto Nulla
• Amanda (2/5): Not go back till bedtime…when you have to - I choose this place due to the location and the luxury label, I thought I had a bargain Everything except the location, I closed “the curtain that then fell down on the floor, the window was over looked by a lively bar so I needed it back up to sleep, plenty of oh nos but no action.. no TV in the living area? And not 1 cup for a cuppa tea on the morning.. never again
• Atilla (9/5): -
• Susana (8/5): Normal sirvió - La ubicación. Escaleras, la lavadora no funcionaba, visto la vida poder entrar, la gestión de ingreso muy mal
• Michelle (1/5): Do not book - Nothing we left the property a night early Everything firstly a bed was missing, secondly the location was different id reviewed google map of the area and the new location was opposite an adult establishment it was so loud all night we never slept a wink from people shouting death threats to women walking around in underwear. I contacted them via whats app and they would not answer my calls refusing to do anything at all booking.com should remove them from there website
• Vanesa (6/5): - La ubicación y la amplitud de los ambientes El lugar para dormir del salón es un poco duro. Deberían agregarle otro colchón porque te dejan marcadas las tablas de separación.
• Leah (7/5): Great location, spacious and modern appartments - The property was a great location for a stay in SOHO. There was plenty around us to see and do. Very spacious for 4 people to spend a weekend together comfortably. Our one room had ants coming in. And quite a lot. There was a few stairs to climb but we knew this before booking.
• Samantha (9/5): -
• Jeanine (10/5): - Super zentral. Tolle Lage und gut ausgestattet.
• Emily (8/5): - Great location, nice spacious flat Bed where realy uncomfortable unfortunately
• Peter (5/5): Passable -
• Alison (1/5): Worst stay ever do t be fooled - Nothing was awful from start to finish... The check-in was not very well communicated at all, I was sent the address beforehand as Rupert street, I received a WhatsApp message asking to check in at the office on brewer street with id and to pick up the keys. When I arrived at brewer street I was told to go through the green door via message on WhatsApp, but no further instructions.. no flat number no office, was a total lie. I tried calling but they would not answer just kept messaging me to go inside, this led us going to the wrong address. Eventually we tried the code received via WhatsApp on all the doors and eventually found one that worked. The accommodation was far from luxury, very worn down, location was good to local attractions however was above lots of busy bars so music and people screaming cars beeping horns were very loud until at least 430 am. The Sunday night was only till about 2.30am so was a little better The quality of the beds were awful. We stayed when the weather was very hot, there were 2 air conditioning units both not working and we couldn't open the windows due to the birds and the noise made it very uncomfortable. The only shower was broken and had no shower head so we were unable to take a shower. Some of the lights were not working, and there were many ants. We were staying there as a family of 3, 2 adults and one child.we chose a flat so we could have the option to eat in if needed. We could not as the facilities were not good enough. I rang the office, however no one would answer and only communicated by what's app message. I feel really let down by booking.com with this property, I expected it to be of a reasonable standard. I would not recommend this place to anyone, when I looked at the reviews they were all good, I have no idea how. I felt so let down by this property, it spoilt our entire stay.
• Sofie (5/5): Nice location, but dirty and old - Nice location Dirty! Generally dirty everywhere, lot of stuff for previous stayers under the bed, a lot of ants on the floor and around the kitchen. The bathrooms were clean, but that’s about it. The air conditioning was not working, and the owners didn’t answer when we asked about the aircon. The apartment need a touchup
• Derek (10/5): Exceptional -
• Mustafa (5/5): Passable - Exactly middle of London The beds for the kids!
• Cavyn (5/5): Not as clean the second stay - We like this property as it’s centrally located. It wasn’t as clean this time around. There were less amenities, no soap in the bathroom, no dishwasher tabs etc.
• Laura (1/5): Awful!! - Our stay at this property was a disaster from start to finish. Upon arrival we couldn't get hold of anyone to get into the property. The location is not family friendly at all despite what it says on booking.com, surrounded by s** shops and massage parlours. There is a night club right below the property and the noise of music/people continued well into the early hours of the morning. I was travelling with my mother and my 6 year old daughter. On returning to the property on Thursday evening around 10pm we were greeted by hoards of drunk people on our doorstep – they were all there partying in the “club” below. I had to physically carry my 6 year old daughter through the crowds, pushing people out the way to get to the front door. We also had to kick multiple beer cans out from the front door to enter the property. Once we finally got into the flat we soon realised that there is absolutely no sound insulation in the property. The music and noise from the club downstairs was very loud until 1am and the noise from the partygoers continued well into the early hours of the morning keeping us awake. My mother and my daughter (and myself) had virtually no sleep until around 3/4am. We had booked to stay at the White Piccadily Luxury flat for two nights however after the first evening we had no choice but to move and pay for another hotel. We contacted the owners and booking.com however our complaints were just continuously ignored. We were initially offered a discount off our next stay... there is no way we would ever return to this property. The information provided is completely misleading and inadequate. There were also many other issues... holes in the ceiling where the fire alarms have been removed, tea and coffee facilities but no mugs, half the kitchen doors are missing, bathroom patched up in damaged areas, not like the images provided! DO NOT BOOK!!
• Katie (10/5): Exceptional -
• Tarpey (8/5): Plugs - It was clean and tidy just out the centre of lo don everything was good few things like plug sockets but other than that a very comfy pleasant stay it's on soho so you are gonna get the noise which we got used to definitely go again Dodgy plug sockets but wasn't an issue
• Mary (8/5): Very good -
• Stephen (5/5): Passable - The shower is not powerful enough.
• Thanutchaya (10/5): Exceptional - There were some issues during the beginning of our stay, but the staff were pretty active and managed to help us solve the issues
• Paul (9/5): Superb - The location was excellent. Close to everything we needed. Warm, clean apartment. Easy checkin and got to drip out bags off early as well. The noise from outside was very loud during the night. Although we expected that because of the location in central London, it did wake us up a few times. Not anything the host can do about that though.
• Yasmin (8/5): Very good -
• Vivien (10/5): Good place , very close to busy places - It was the perfect size and location for a short trip
• Paul (7/5): Good -
• Torrick (10/5): Exceptional -
• Nolufefe (10/5): The stay was brilliant, the location is perfect. Honestly I would have gladly stayed longer. - The property was more than you'd expect based on location. The host was very nice and informative, they even provided towels. Honestly as a family of 5, with the youngest 4yrs, 7yrs, a teenager at 17yrs, it was big enough for us all. The only thing that would have made the experience better would be a tv down stairs as the tv is in the bedroom. There is space for a tv in the lounge/second room. Overall considering the location, it was amazing and the fact that it was pet friendly was unreal!! Would definitely comeback and recommend. The lack of a tv downstairs, lack of a microwave and the toilet seats being a bit loose.
• Daniele (7/5): Spacious appartement in central location - Good location, very central to everything, grocery store, shops, breakfast, bagel and coffee shops. Clean and spacious apartment. Comfy large bed. Friendly and helpful staff. From the bedroom, It’s noisy, from people outside bars around the corner (in evening) but become calm and peaceful from midnight.
• Helen (10/5): Excellent Service - The staff were very helpful and we had no problem checking in we were given excellent instructions. They stored our luggage for us as we arrived early. The apartment was spotless and very nice and comfortable. The location is perfect very close to everything we wanted. We will definitely be back 😃 There was nothing that we didn't like. This really was a great stay
• Melanie (8/5): Very good -
• Barry (7/5): Good -
• Emma (7/5): Not as expected but would return! - After getting off the tube at Piccalilly Circus it was only a few minutes walk, easy to find using Google maps, instructions for check in were good and we were able to get in early as the apartment was ready. Loads of pubs, clubs, shops and Theatres in the immediate area. We walked out sightseeing and easily made it to the Palace and Big Ben again using Google maps. Wasn't quite as advertised! The address is not correct you actually stay just round the corner which was fine but just not what we were expecting, for two days the facilities were fine but could of been cleaner and the decor was not as shown on photos, due to the location the noise on a night was crazy until at least 12am when it did calm down but then the foot traffic continued until early hrs for us as 2 girls visiting London we managed to get some sleep but may not be suitable for some people.
• Nøddekær (7/5): Good -
• Wagner (9/5): Unbeatable location - Great location and comfortable. There is air conditioning in the apartment.
• Meloney (5/5): Perfect location, description and photos need updating - Location location location Great shower Matheus was really helpful when we left something behind It is a one bedroom property with a sofa bed in the front room It is very very noisy - def not suitable for children Only one set of keys - another set promised but didn’t materialise
• Sarah (9/5): Would stay again ! - Extremely comfy bed. Perfect location. Very spacious. Easy check in / out. Easy to contact staff. Can be somewhat noisy on a weekend evening. Show head didn’t seem to stay in place.
• Christoph (7/5): Good - Great location Some fixtures could do with a little update, but overall good place to stay in central London
• Amanda (10/5): Exceptional - It's a beautiful flat and very well located. Matheus, the "concierge", was very helpful to all my questions and made me feel it like a home. I would definitely recommend this place to anyone who wants a cozy place in SoHo. I liked everything
• Michele (1/5): Amazing position for an awful place - Nothing, it was dirty and full of hunts. There was no towels, try to reach the property but nobody reply They don’t reply
• Andrea (7/5): Good -
• Susanne (5/5): Poor - There was no TV in the livingroom TV in the bedroom didn’t have freeview and could only access the apps No lock on bathroom door Extract fan didn’t work in bathroom Curtains didn’t close fully Only 1 wine glass provided Only 1 set of keys provided
• Mary (8/5): Very good -
• Joe (10/5): Great time! And very quiet people who also live there - Great location! Very much in middle of it all. Night time the people at bars loud very late
• Efe (9/5): Superb - Perfect location and the host is so lovey!
• Christopher (6/5): Pleasant - Location Flat was clean, could with a bit of a makeover as was a bit dated. Bannister on staircase broken. Not what it looked like in the photos.
• Olivia (10/5): Exceptional - amazing location, great staff who helped quickly when i contacted them. love the place hopefully will stay again!
• Tia (10/5): Exceptional -
• Ian (10/5): Perfect would definitely go again - Location was perfect t. Apartment was great too Nothing
• Kirsty (9/5): Great location, good restaurants & shopping nearby. Easy access to multiple tube lines. - Spacious, convenient location. A little noisy until late evening.
• Lesley (6/5): It was a good trip, but not the property advertised. - It was clean and the bed was comfortable It wasn’t the property advertised. It was in a very noisy location and there were a lot of stairs. There were very little utensils in the kitchen, hardly any glasses, plates etc
• Ian (1/5): Not “luxury” by any stretch of the imagination. Very disappointing. - It is spacious and is in Soho It is on the 4th floor up narrow steep filthy stairs. The floor was dirty, the bedsheets stained with urine and crusted with semen, only two pillows, two towels, smelly water in the kitchen cupboard, toilet seats loose, no toilet paper when we arrived, cheap cupboards with doors loose. Often no answer to the phone when we called.
• Annette (5/5): Passable - Location to everything good but very noisy with the restaurants and clubs in area. Windows need to be double glazed There was no lift and stairs not the best, 3 sets per level, to get up.
• Trish (3/5): Good location but not superior very basic and mis described ! - The photos did not resemble the flat ! It was definitely not superior! Basic ! Cupboards in disrepair! Beds / bedding basic and uncomfortable! Curtains didn’t fit ! Was not as described! The location although soho and was very loud at night was good for getting about London ! Incorrect description Poor basic quality Uncomfortable
• Damien (6/5): Centrally located but with some big issues to be aware of. - The location was great. It was central to public transport, entertainment and shops. 1. The apartment is in the middle of the red light district. There were adult shops and massage parlors all around the building. Whilst it was safe, it was not the best location to stay with children. 2. There is no reception on sight. I had to ring an office in another country for them to open the door to the building electronically. If I did not have a mobile that could make calls in London, I would not have been able to get into the building. 3. The apartment was on the 4th floor. The stairs were steep, narrow and there were many of them. This is not suited for someone with physical issues, aged, young children or with lots of luggage. 4. The apartment needed a professional clean.
• Carmen (10/5): Exceptional - Clean apartment. Loved the location.
• Partridge (2/5): Shocking - Not a luxury apartment at all. When we finally got in the the flat we was greeted with wet towels hanging from the kitchen cupboards. Blinds in bedroom don’t work, broken plug socket, kitchen cupboard doors hanging off. We didn’t get the flat we booked they put us in a flat round the corner
• Hilde (6/5): Location location location - Location location location! Needs better cleaning.
• Lee (8/5): Very good -
• Sara (8/5): Very good - Fantastic location Missing a few essentials such as cutlery etc for the kitchen. Hairdryer didn't work properly.
• Chrestyna (4/5): Disappointing - Location is great. Size is generous. Fourth floor access via stairs is challenging. Basic cleanliness and needed to ask for basic amenities.
• John (4/5): Horrendous - Horrendous experience trying to get the keys and I wasn't the only one with the same problem . Would never stay here again because of that. Standing at the apartment and could not get in. Tried phoning, texting and emailing, no response. Ended up call an Italian number and eventually got through. Wasted 2 hours to get in.
• Julian (1/5): Terribly disappointed and this is NOT a luxury apartment. Perfect for students or cheap hostel. Wrong to call this luxur - This property is not worthy of being on BOOKING.COM Shower Broken. Held together with tape! Shower leaks. Towels damp on arrival and I had to dry them. Kitchen cabinet doors missing. Dirty skirting boards (spilt liquid on them). The bed room has no bedroom side cabinets and no bed lamps as seen in photos. Cutlery dirty. No matching kitchen plates or mugs or cups.
• Yan (7/5): Good - Very good location, flat is small but cosy. Need update the beding, sleep can be better with better pillows and mattress ☺️ Shower head blocked with limescale!
• Annabelle (1/5): Absolutely terrible, avoid! - We were absolutely mislead by the hosts. We were given instructions to meet at a different address to pick up the keys. After nearly two hours of trying to connect with the host through various methods, they told us we were staying at this address but kept changing the apartment number. We eventually got into an apartment, but it was obviously not cleaned or prepared for our stay. The host was 0% apologetic for the situation and did nothing to rectify. We ran into multiple other travelers staying in the apartment building during this ordeal and multiple had a similar experience where they couldn't get in touch with the host and the location of their stay was changed. Do not trust this host!
• Barbara (1/5): Not coming back - Location was excelent and the proportions of the appartment. Dishes were in the dish washer but we didnt know if they were clean or not. Wifi was not working but later resolve giving us another connection. We didnt have paper for the kitchen and soap. So my husband had to take a shower with detergent, when we told this they ask us to contact in business hours, we are on holiday so we were not going to stop our visiting for hand soap they should have bring it to us. The door to the bathroom had duck tape on the botton because there was a big space. Heat was not working. There were a lot of lights but only 3/4 worked so we have to little light
• Anthony (1/5): Would never stay in such a place again! - Dirty and didn’t look like pictures! It was so dirty, no clean towels and everything was filthy or Broken! The oven was filthy and dishwasher dirty
• Hugh (4/5): Disappointing - location clean but a little tired hard effort to get in on first night poor communication
• Michelle (9/5): Family break away - The Location is fantastic, right in the middle of Soho. Apartment has all you need, kitchen, washing machine and Wifi. Sofa bed was comfortable, main bed is huge, and the apartment was big enough for two adults and two children. Whilst the location is amazing, it is quite noisy at night. Not a problem if you are out and about at night, but if you are requiring sleep earlyish, then this might not be the place for you.
• Marie (4/5): Disappointed - The bed was comfortable and good location but that is all. There was no cutlery, cups, shower was held together with tape, half a toilet roll, smelt of drains from the sink in the kitchen, pictures not a true reflection of the apartment. Communication was not great I messaged and called the 'office' who did not respond following my message of disappointment. Also the cleaner entered the property whilst we were out to switch the heaters on and changed the key code number. This did not damper our 40th weekend away though but would have been nice to feel we could of cooked there, unfortunately it didn't feel clean enough to do that either plus not having the equipment to do so.

Photos