Cumberland Apartments

Location: Great Cumberland Place, London, gb

Star Rating: 6.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Soundproof rooms
• Non-smoking throughout
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Mobile app for room service
• Television in common areas
• Free wired internet
• Internet access

Rooms Available

• Studio Apartment

  Chic and stylish Studio Apartment featuring a sleek kitchen with an oven, refrigerator, and microwave, a cozy living area, and a modern bathroom. Please note that this apartment does not have a window.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

• One-Bedroom Apartment

  Chic and stylish apartment featuring a sleek kitchen with an oven, refrigerator, and microwave, a cozy living area with dining space, and a modern bathroom.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Window

Guest Reviews

• tawfeeq (1/5): لا تصلح للعوائل العربيه بالاخص - لم يعجبني اي شي الموقع جدا لا يصلح لعائله ابدا داخل حاره مدخلها بار حجزة ليلتين شفت الشقه انا والعايلة وخرجت على طول وتركتها الشقة عباره عن استديو سرير كبير ومطبخ امامه صاله جلسه سرير المكيف صغير في المطبخ والصالة كيف ادارة بوكنق تتعامل مع مثل هذا الموقع
• Ramona (7/5): -
• Małgorzata (10/5): Bardzo dobra lokalizacja jeżeli przyjeżdżasz zwiedzać Londyn - Lokalizacja bardzo dobra. Blisko do głównych atrakcji Londynu. Pojechaliśmy zwiedzać i nie traciliśmy zbytnio czasu na dojazdy. Blisko do metra i linii Central. Kontakt z obsługą bardzo dobry. Aneks kuchenny na tyle wyposażony, że spokojnie można było przygotować proste śniadanie. Pojechaliśmy do Londynu zwiedzać i wychodziliśmy rano a wracaliśmy wieczorem. Dało się odpocząć po całym dniu zwiedzania i być gotowym na kolejny dzień zwiedzania. I pod tym względem miejsce się sprawdziło. Jeżeli, ktoś szuka wysokiego standardu to nie w tym miejscu. Jest to przerobiony garaż na lokal mieszkalny. Było chłodno w pomieszczeniu. O ile w maju nie stanowiło to zbytniego problemu o tyle w listopadzie mogłoby być kłopotliwe.
• Nil (10/5): - Buena ubicación, pub super cercanos y estación metro cercana y a 2' de Hyde Park
• Mohammed (6/5): Booking was canceled - Booking was canceled Booking was canceled
• RRAAMM (7/5): Perfecto para poder ver Londres en 4 días - La localización es genial. Un buen barrio y sin calles principales en la puerta, evitando así el ruido de los coches. Es justo lo que necesitas si vas a hacer turismo y no vas a estar en el hotel. Barato, cumple para dormir y no muy lejos del centro. Lo único malo a reseñar es la calidad del sofá-cama. Eso y que no hay habitación como tal, más allá de eso el apartamento cumple muy bien
• david (5/5): -
• Stuart Revill (8/5): -
• Roberta (8/5): - Ottima posizione!
• Emma (8/5): The hosts were very accommodating and communication was good -
• daniel (7/5): -
• carly (1/5): Do not stay here - The apartment was in need of repair throughout, cheap, ill fitting flooring with dips across entire floor, it felt as though you could fal through the floor at any minute. The shower was awful, no pressure and the shower head had to be held the entire shower as thepole was bust and the holder had been zip tied to the top. No openable windows. The floor was filthy.
• luke (6/5): - Central location N/A
• Quentin (3/5): -
• Asif (2/5): - Location Shower/bed
• Ben (10/5): For the price, the space was huge and the location was great. Exceptional value 🙌🏼 - Great location and brilliant value for money
• Patrick (7/5): Great location but basic accommodation - The location is fantastic just a 3 minute walk to Marble Arch It’s great if you just want to have somewhere to sleep , but it really needs some maintenance work . These are some of the things that didn’t work :- Light for mirror in bathroom Shower head could not be adjusted Heated towel rail not working Electric fire in lounge not working Cooker hood light Various lightbulbs The apartment is also not very well equipped with cooking equipment, not even a tea towel to dry things up
• Simon (10/5): -
• Capano (7/5): -
• Lisa (9/5): Quiet and comfortable - I read reviews and following experience from other places to stay, this really exceeded my expectation. We only stayed one night but perfect for what we needed. Nice quiet and comfortable but close to many activities If we were staying for longer then perhaps a bit more in terms of cooking utilities but that's me just being picky
• olivia (9/5): Hidden gem for 3+ guests! - Fabulous location! Very central but tucked away in a quiet enclave. Other reviews mentioned it was tricky to find but we had no problem and the staff were very communicative and extremely helpful. It’s hard to find a space in London for 3 people that isn’t crazy expensive and/or a shoe box but this place was neither. Generally all good - just shower pressure pretty weak
• Dan (7/5): Great location to based yourself if you do not intend to stay indoors much. - Fantastic location Apartment was very tired. Even 1 day of basic DIY / refresh would make a difference.
• Sára (7/5): -
• Keith (7/5): -
• Thyago (10/5): -
• Marie (5/5): Great location, but a little over priced. hard to find location! - Location was good, once we found where to go! Did not know person to meet was running a small laundry service out of a garage!🥴 no actual windows out of the flat that we could actually look out of. All very high near the ceiling. Did have air con, but at night this would drip water over the couch where we had an open suitcase. Took several days to dry everything out! Good fridge, some fittings in bathroom needed replacing or were just missing. Having 3 keys to enter the flat was different. Left 3rd door unlocked one afternoon and new folk in flat next door walked in. 🫣 for value for money….. on thing in its favour was location, but apart from that it was rather pricey. 3 keys to enter and lock each time was frustrating, . Couch was a pull out bed and not comfortable to sit on. Air con dripped water all thru bag left of couch. Nowhere to put large suitcases, no laundry facilities, although perso who runs laundry did put a load of laundry thru for us for free. 😊
• Keith (7/5): Suitable for our needs - Did what it said on the tin Nothing
• Dawn (7/5): Great location, tired furniture. - Location was great. Everything was functional. Kichen was good. Bathroom and all furniture were very tired. No fire doors or thumb turn locks, so was not in line with fire regulations.
• shannon (7/5): Would recommend - The location is near Marble Arch and top of Oxford Street. Small and what felt safe area. The apartment was spacious and comfortable and shower was great! Check in time was 2pm and we requested early check in weeks in advance. When we arrived we could leave our bags but the apartment wasn’t clean and we were told we could not return until 5pm. This was super inconvenient as we’re heading to a concert in wembley and needed to prepare!! We arrived back at 4:30 and continued to have a lovely stay
• Nils (1/5): -
• chiara (7/5): Siamo stati bene - Disponibilità e celerità dei gestori nel risolvere i problemi, vicinanza alla metro, supermercati e negozi. In cucina mancavano molte cose essenziali, mancavano anche i prodotti per la pulizia della casa.
• Donna (9/5): -
• Alanazi (1/5): -
• C (5/5): Adequate for what we wanted - The location was perfect for us The room was somewhat stark and the equipment had clearly been bought on the cheap
• Mooney (10/5): Ideal - The host was brilliant, very quick to reply about any enquiries and very helpful. Let us store our luggage there before check in and after check out
• William (5/5): Passable -
• Valentina (8/5): Very good -
• Javed (6/5): Not the best value for money. - Location was good. But was difficult to find. Basic facilities. Not tea or coffee! No iron.
• J. (3/5): Bad experience overall - Overall location near Marble Arch. * Quality of all furniture items * Worn equipment in the bathroom * Squeeking floor parts when you walk in the apartment * Strange and dodgy entrance to the apartment with loose stuff in the first hallway * Etc
• Mark (7/5): Good -
• Darren (9/5): Was happy overall - Was apartment Na
• Sarina (3/5): Poor - Central location Apartment smelt of smoke (possibly historic) and did not feel secure enough for a lone female traveller. This is not the Cumberland hotel or any affiliation to the hotel.
• Isabel (7/5): Excellent base to explore the delights of London. - Excellent location and charming property. Heater needs to be upgraded for winter.
• Peter (10/5): Exceptional -
• Vicky (7/5): Good location for Oxford st it was nice and quiet - Location and next to car park Needs painting and new flooring and had no cereal bowls you can’t see out the windows as they are so high up
• Dean (3/5): Only decent thing was the location - The lay out Properly stunk of damp/mould was cold, owners state it has sound proof walls and that is far from the truth could hear everything outside and in. Was have eaten chocolate/biscuits in the draw that looked like it had been there for months, dirty benches and dirty sponge for dishes
• Stacey (1/5): DO NOT STAY! - The location The room smelt damp, wasn't clean, couldn't get WIFI to work tried ringing reception for help but didn't get an answer. Food left from previous people cutlery and plates mismatched. Broken mirror couldn't use wardrobe as bed was pushed up against it. Dirty marks on walls. Dirty oven and microwave. Bedding not clean on beds felt wet to touch plug socket hanging off of the wall. I would not recommend this place to anyone. I refused to keep my family there for the night. I have videos but could not upload
• Michelle (8/5): Thank you for the ease of communication and checking us in swiftly. We would stay again. - It had all that we needed for a comfortable stay. Comfortable bed, clean apartment. We would stay again, Suitable for our stay in London to attend an event nearby. Although quite basic with a couple of negatives it was suitable for our stay.
• Bobbie (8/5): Perfect location. - Perfect perfect location, The owners were absolutely lovely. Did what it needed to do. You get what you pay for, so don’t be expecting the ritz, but did the job and was perfect for our one night stay.
• Cmcw (8/5): Great for Hyde Park events - Great location for Hyde Park, a quiet mews with cafes & grocery stores nearby. Marked down because of slight odour of sewage/drains. Shower is very difficult to use because of a dodgy temperature control, either freezing or scalding! Was promptly greeted with keys upon arrival.
• Kurt (10/5): Exceptional -
• Jamal (1/5): Bad - Anyway I have booked throw Booking.com That place unfortunately doesn’t suitable to stay at its, it so bad location and felt no secure so when checked out it I think unsuited no ventilation finally immediately cancelled my booking, Now I am waiting refund my money back.
• Andy (1/5): I booked an apartment based on the image and selected the correct room. The day of my stay I was contacted saying that c - from the photograph, it seemed quite pleasant. I booked this apartment based on what you see on their website. Change my room booking last minute
• Matias (4/5): Maybe it’s just the hygienic standard of the British people (judging by the rest of London), but it was a very dirty apa - Nice, accommodating hosts that let us check in early, amazing location right near Marble Arch The place was damp, bedsheets were damp (almost moist), the duvet smelled dirty (moldy), you could hear the other tenants
• Claire (8/5): Perfect for what we needed. Would book again. - Was within walking distance to Hyde park. Comfortable and provided everything we needed. Could do with more cooking utensils.
• Amanda (5/5): Passable - Superb location for the price if you want to be near Hyde Park. 5 minute walk. Nothing fancy. Clean. One night is fine if you just need a bed for the night.
• Elaine (8/5): Very good -
• Subahu (8/5): Very good -
• Elaine (8/5): Very good - Nice quiet although right near everything. All i needed there. Clean, tidy and well equiped. Met me earlier at property each time due to arrival time in London, so I didn't have to wait around too long thankfully Bedside Lamp not working, power point covers loose, but working. A little tired in places but all still very comfortable and as required.
• Elaine (7/5): Very Comfortable - Once got to Apartments couldn't be more helpful Finding accommodation - very confusing. If the taxi driver hadn't have insisted on waiting for me to check I was at the right place, which I wasn't, I would have been in trouble. But he got me to correct place, but was not happy to leave me until he had checked it was the right place, found someone, and zi assured him that it was correct bless him.
• Tia (3/5): Wouldnt stay there again - Location Bathroom smelt 24/7 drains are really smelly had to keep the bathroom door closed to keep the smell out
• Siriyakorn (4/5): Disappointing -
• Ali (1/5): Horroble place to stay - The location It was cold me and my Mrs are now I’ll the place was dirty and needs a lot of tlc, floors are broken there’s the ac is broken the heating is broken the spot lights are twitchy
• Nada (7/5): Good - The location It was quite cold. The heater didn’t work that well
• Mahmood (7/5): All stay was fair just bed is not in good condition - It is fair but it should be improved Bed is not comfy
• Vaessa (3/5): I think it's a good place if you're young, male and travelling. Otherwise, not so much - The neigborhood itself is great BUT the location of the flat requires you to walk down a dark alley and a dark corridor. It doesn't feel safe at all even the neighborhood is nice. The dark alley, the busted toilet being held together by tape, the inconvenient shower configuration, the blinds on the windows being scrunched and broken, the flimsy wooden front door with one tiny lock, no hairdryer
• Joshua (2/5): Cold and uncomfortable - That it was near Hyde park Tv did not work, no signal on any channel, there was no radiators it was freezing the little plug in heater they had didn’t heat nothing, there was no WiFi, there was no tea or milk as a complimentary welcome, the floor was broken everywhere, toilet was taped to the wall, you can hear everyone bit of noise above making it hard to sleep. The small bed was lumpy it wasn’t a bed, the bed sheets didn’t smell clean. The lamp we had didn’t work. Wouldn’t stay there again if it was free
• Anonymous (1/5): Bad -
• Chris (3/5): Disappointing and won't re-visit. - The property was difficult to find(probably my fault) but because I was delayed I had to wait to gain access. The shower is broken, and the back of the toilet is taped up so I suspect disguising a leak. No milk, coffee or tea as a welcome pack.
• Lara (5/5): Was only there briefly overnight to attend a party nearby, it did what I needed but nothing special - The location was perfect and in a very nice part of London When I called 30 minutes before arriving at the apartment (as instructed) they didn't seem to know who I was or expecting me. I had to send a Whatsaap of my booking confirmation before they would agree to meet me at the property. Once I was met at the property, the gentleman was very charming and pleasant, but the whole set up was lacking in professionalism and made me feel uncomfortable. The apartment is tired with the floor breaking up in places, the TV reception was very poor but everything else was passable.
• John (8/5): Very good -
• Anonymous (10/5): Everything I needed - Clean and comfortable Nothing
• Sarah (9/5): It was excellent value for money and just perfect for a base and I would stay again - The location was fantastic and there was plenty of space. Perfect for a base. I didn’t need it this time but the tv didn’t work which usually I like to have on.
• David (6/5): Apartments, not the Cumberland hotel. - The location was great. Ample room. Quiet. Check in was relatively easy. Asked for towels at check in, when we noticed we had none. They came the next day, hung on the door. Mildew in the shower. Old linens. Tea kettle had lime scale. Towel racks were broken.
• Benjamin (10/5): Exceptional -
• Jayne (7/5): We enjoyed a one night stay and it was very central for our visit. - The gentleman on reception actually came to find us as we couldn’t locate the property and he very kindly went above and beyond by taking over the pushing of my mother in her wheelchair and got us all settled into the apartment. It has said wheelchair accessible but we had to negotiate two steps. It wouldn’t suit an electric wheelchair. It could’ve been a bit cleaner. Toilet and sink plug needed a bit of bleach. Oven tray was a bit worse for wear and very little in the way of plates, bowls and mugs.
• Natalie (8/5): Great for what we needed - It was a perfect location for a wedding reception we went to at greyhound
• Mahdi (1/5): Bad - Nothing Not cleaning
• Vonder (3/5): Poor -
• Genna (10/5): Will 100% stay again - Host is lovely and the apartment is gorgeous
• Richard (7/5): Good - The room and facilities were good and adequate and it was decent value for money. That there was no privacy for me and my partner in the double bed. Could have done with a sliding door!
• Heidi (10/5): Exceptional -
• Anonymous (8/5): Excellent value for money and excellent location - Location Sofa bed
• Briony (1/5): Awful. - The location was excellent - really close to Hyde Park. The photos and reality are miles apart. None of the amenities listed were there. The window was broken, the blinds were coming down, the furniture and walls were damaged, there were no products barely any soap in the shower room. The sheets were stained. The whole place was tatty and falling apart. Nothing like the photos - they look like they’re old photos of when it was firstly let out. There was no fire exit. The owner said someone would be coming to fix the a/c unit and by the time we got back it hadn’t been fixed and so it was really unbearably hot. Look at the photos of our stay compared to the booking.com photos. I am going to dispute the cost with booking.com if I can find the actual email address!!!!! I have more photos but the number you can upload is limited.
• Matthew (2/5): Very poor - The location was great, The owner met me at the apartment which was fine. As soon as he left I realised the air conditioning wasn’t working. I immediately messaged the owner and he was still there ( he was upstairs at one of the other apartments they own. He came back in and looked at the air con then left again and said he needed to ask someone else who was cleaning up stairs. He then just disappeared! The apartment was like an oven! And very uncomfortable. There were blinds also missing so the sun came through first thing in the morning too. The apartment also smelt badly of smoking.
• Anonymous (8/5): Very good -
• Glenn (9/5): perfect - ease of access interior. levels of security
• Sylvia (5/5): No 2nd time - It was nearly Mable Arch. It smelled musty, The beds were uncomfortable. Because already old and read through. We only had 1 roll of toilet paper for 3 days for 3 ladies
• Kryštof (7/5): Good - honestly - it needs to be said that the accommodation exceeded expectations, because expectations were very low I made the reservation three months before my arrival, I didn't check the rating and after paying I only watched the bad feedback with horror - I thought to myself "for God's sake where are we going", a week before my arrival I would have preferred to look at other accommodation options in the area, if we accidentally they had to leave the accommodation instead... However, the comments were: - bad communication, problem finding the place, handing over the keys very late, we had to wait, etc. - the equipment of the apartment does not correspond to the photos - bad connection - no hot water - the kitchen is unusable - it lacks basic equipment, you can't even make tea - dirt everywhere - I have to say that already in the morning on my way to the airport, someone from the accommodation called me about 6 hours before the agreed time to see if everything was OK and everything was in order... after we were late for both the plane and the subsequent train in London, so I informed him and nothing was a problem - he arrived according to the agreed time, which I gradually updated - it is a converted garage, the address was updated a few days before our arrival - it is about a block away from what is indicated on Booking, but there is no problem to find it - Although the kitchen lacks utensils for more complex food preparation, there are glasses, plates and cutlery - so something basic is not a problem - the internet worked without any problems on three devices at the same time - the bathroom is also fine - there was no dirt anywhere either - it is true that there was a hairdryer on site, but it was broken and probably to be thrown away All in all, I have to say that in terms of price/performance ratio, it's a good accommodation for the given location...
• Tom (5/5): ok - check in was simple, lad seemed friendly enough. room basic but not clean. close to tube, nice pub 30 seconds away. - great location - 2 minutes from MA tube station. it’s a converted garage - the pictures are accurate but the property’s works man ship is lacking. (it’s not as nice as the photos look finishing touches wise) it does the job as a base. Bigger than a hotel room, great location, but not the cleanest. no iron, hairdryer etc…if that keeps you up at night. first night, the guests next door smoked a fair bit of weed, wouldn’t usually bother us…but it set my sons asthma off, I won’t use again for that reason.
• Ioannis (8/5): Very good - Location excellent, difficult to find. Need more towels, better bed,
• Marie (8/5): Great little studio apartment and such a great location. - The location was fantastic. Just a few minutes away from Marble Arch and Oxford Road. Had a problem working out how to get the shower to run hot (probably my eyesight to blame as you can't wear glasses/lenses in the shower) so would recommend host explaining how to manage shower settings. :)
• Watts (1/5): Never again -
• David (4/5): Disappointing - No windows, hair dryer didn't work, had no air and the wi fi was broken.
• Noemi (3/5): O - The bathrom nice The duvett and pilow very bad smell . Very cold the house and not the flat is like basement .
• Anonymous (1/5): disrespectful and disgusting do not the fooled this is NOT the same place - nothing everything we never stayed there because when we got there it’s nothing like the pictures and it was very unclean and smelled really bad the man was rude and refused to give us a refund I had a little baby with me and had to walk the streets until we could get a train back home
• Alberto (5/5): Fulfilll but could improve - Location is excellent and dimensions are quite good The person encharge is always available and solve everything Very basic but fulfill a short viist The flat is lack of investment Everything is below the standatd . Towels and bed clothes old and a gathering of ones No furnitures. No Chairs and table. Imposible eat t at the apt or use thw kitchen No decoration
• Elena-christina (1/5): Bad - LOCATION NOTHING!!!!
• Edward (7/5): Good -
• Natasha (1/5): distraught & despicable - Nothing. THE WORST EXPERIENCE I HAVE EVER HAD! The room was nothing like the photos, it was Ice cold and the heating was temporary. The bed was rock hard and gave me back pains. None of the tv channels worked it was all blurry signal. There was no bowls or plates or cups I had to go out and buy my own. The toilet had poo stains all down it. ON TOP OF ALL THAT 2 months later the guy who handed me the keys started to harass me, asking me to send him photos, calling me early hours and non stop messaging me. When I told him I’m taking this matter to the police he deleted all his messages but I have them all screenshotted regardless so I am currently going to the police about this and want to make sure no one experiences this ever. When I told the manager of the guy he threatened me and said if I post a bad review it will come back on me. No one should go through this. I will never feel comfortable staying in a apartment ever again. I feel sick. Stick to normal hotels trust me. The screenshots are attached.

Photos