Austin David Apartments Royal Wharf

Location: 5 Royal Crest Avenue, London, gb

Star Rating: 8.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Guest rooms disinfected between stays
• Invoice provided
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Bicycle-friendly property
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Apartment

  This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a washing machine, a dining area, a wardrobe, an electric kettle, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Two-Bedroom Superior Apartment

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a washing machine, a dining area, a wardrobe, an electric kettle, as well as a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher

• Two-Bedroom Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a dining area, a wardrobe, a flat-screen TV, as well as an inner courtyard view. The unit offers 2 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Window

Guest Reviews

• A (1/5): -
• Leila (1/5): Apartment was beautiful. Hygiene and cleanliness was awful! - Nothing The property was beautiful, but the cleaning standards were horrific. Very unhygienic and was not happy with our stay. We had one toilet roll in the apartment, only 2 towels, the cups were dirty, no Fairy liquid to wash our cutlery and cups, and used women’s sanitary pads that we had found in the bathroom bin. A guy came over to restock us with the the bits we needed as we complained. He came over with the stuff which was lovely of him, but the towels that he had brought over had brown stains on which you don’t expect to find on what’s supposed to be ‘clean towels’. So no we did not enjoy our stay. And will not be coming back!
• David (9/5): - Lots of space, quiet, modern and clean
• Jeremy (9/5): Superb -
• Cabir (1/5): Bad - I had an absolutely terrible experience with this apartment booking. Without informing me, they tried to change the location of my apartment, which was completely unacceptable. When I confronted them about it, they refused to refund me the £200 difference, blatantly trying to scam me out of my money. The so-called “manager,” Lina, was beyond rude—full of aggression, threats, and outright lies. Instead of resolving the issue professionally, she chose to argue, make excuses, and spin ridiculous stories. Her attitude was appalling, and it was clear she had no intention of being fair or honest. This place is an absolute scam. They will take your money, lie to you, and treat you with zero respect. Avoid at all costs unless you want to deal with dishonesty, unprofessionalism, and a complete lack of integrity.
• Cheridan (8/5): Lovely stay overall, would recommend and stay again - High points- Masood was very professional and welcoming, lovely guy. Apartment was great, amazing view of the river and O2. All the mod cons such as wifi, smart tv, kitchen appliances etc. Had everything we needed for our short 1 night stay. Low points- we were a group of 5 adults, and it was only when i mentioned about there only being 2 beds that the need for a spare/fold out bed was realised. This then delayed our check in by just over an hour so the housekeeper could get the extra bed prepared. Some small improvements we suggest is that there needs to be proper sized mugs for hot drinks, the current mugs are tiny and additional seating on the balcony so everyone can enjoy the outside space together.
• Richard (9/5): Superb -
• Maleek (10/5): Exceptional - I had an amazing stay at this apartment! It was clean, spacious, and had all the amenities I needed. The location was perfect, close to everything I wanted to explore. Highly recommend it!
• Varman (4/5): The apartment was left with dirty bathrooms and rooms - The apartment was left with dirty bathrooms and rooms. There were no toiletries despite the accommodation saying there would be. There was only 1 roll of toilet paper for a 2bedroom 2bathroom apartment (4ppl).
• John (9/5): Amazing place - Love the location, the property was lovely and Tidy and the guy who checked us in couldnt do enough and was very helpful, love the decor and was very comfortable. The facilities all were great too and definitely would recommend staying here. When we arrived there were lots of bits on the living room floor which the cleaner missed so we had the vacuum out straight away, and also there was only 2 towels so 1 each for 2 days and 2 nights wasn't enough...But apart from that it was amazing.
• Bellerose (8/5): Amazing stay - The host was very nice and accommodating to me, they met all my needs & requests. The property was also very clean and well decorated. No complaints from me, Will definitely be back soon!
• Esther (8/5): Very good -
• Ojo (10/5): Exceptional -
• Mark (1/5): Terrible experience. Very poor service. - Nothing Filthy. Not ready for check in. Old.
• Rohan (4/5): disappointing - proximity to conference venue No air-conditioning. One set of keys for 3 adults. No response from host.
• Joanna (10/5): Comfortable stay in a good location for the ExCel conference venue. - Good location, a fifteen minute walk from The Excel centre. Secure and modern apartment. Good eating options nearby. We are used to a king size bed and I think this was a queen. But adequate..
• Anna (7/5): Spacious apartment in a new suburb with good transport connections. - It was a spacious apartment which suited 2 couples and 1 child, included two bathrooms. It had a all amenities required. It was close to the DLR station ( pontoon dock) and the dock for Uber Boat(royal wharf). Sainsbury's local is very near by. The check in process was a bit arduous, do not text them…make sure you ring as the postcode/address is a general area for the apartment, you have to wait for the host/person with the key to arrive to show you where apartment is and how to get in.
• Lewis (9/5): Good stay & just what we needed for our trip, would recommend. - Modern apartment in a great location, with surrounding shops & restaurants. Very quiet & easily accessible. Apartment needs a little TLC on some small things to bring it back up to a great standard.
• Morana (9/5): Superb -
• Ishneet (9/5): Superb -
• Nicholas (8/5): Very good -
• Wasiu (10/5): Value for money - The two employees that attend to us were exceptional for real. Went extra mile to ensure our stay was a good one!. A very big thank you to them!!!.
• Anonymous (10/5): Exceptional -
• Ollie (7/5): Good -
• Shivani (9/5): Family Week - Location was very good. Easy access to DLR to get around London. Close access to restaurants and local grocery - 2mins walking distance. Bedrooms and bathrooms were clean, modern enough and comfortable. Lounge/dining area also comfortable. Nice area. We would use again. 👍🏼 A few minor refurb issues/recommendations. Some furniture needs replacing. Kitchen cleaning needs a bit more attention, and some utensils need replacing. I have given my feedback to the apartment hosts and they have well responded. 👍🏼
• Karen (5/5): We paid a lot of money for what we expected, along with a £300 bond, so to find so many discrepancies was very disappoin - Location Not the apartment I booked on booking.com Only a 2 seater sofa for 4 people Sink lever in the en-suite - broken Chair in the master bedroom broken Cups cracked- when made hot drinks they just leaked- needed cleaning Champagne flute and wine glass cracked- remainder had to be washed - not enough crockery Smoke detectors missing in kitchen Cutlery draw front missing
• Krista (8/5): Spacious apartment with unreliable WiFi - Very clean, beautiful apartment, spacious and very peaceful neighborhood. WiFi was very weak in the apartment having 3 kids and their devices connected was impossible
• Salah (10/5): Perfect Stay in London - 1. Super clean and tidy 2. Very nice and modern neighbourhood 3. Few steps to DLR station 4. 20 min to central london (Jubilee line) 5. Supermarkets are around you I had to sign a contract with the third party company after I made the payment… later on it was just fine
• Lynette (9/5): It was lovely - Comfort Space Deco Parking
• Ross (9/5): Superb - Location was great and the apartment was very nice. The only entrance without stairs was the back door, and someone from the inside had to let you in that way.
• Hee (8/5): Very good - Spacious two bedroom apartment with two toilets. No on site reception and the apartment representative was late for my check-in despite I have to pay additional £40 for check in between 9pm to 12am No apartment cleaning for my 5 days. No additional trash bag and no additional toilet roll.
• Sham (10/5): Excellent, Very Clean, Very quiet and Good Team. - Location was excellent, and the team was very helpful. Very clean and quiet accomodation. Nothing to say.
• Aimee (10/5): Exceptional -
• Izquierdo (10/5): Exceptional -
• Gary (7/5): Good -
• Alex (5/5): Passable - The apartment is very neat and tidy, however, was further from the venue as I was told I would be. I have been charged twice for this stay - once on the 29th of March and again on the 24th of April, with no response from the apartments as to why this has happened.
• Wimol (8/5): Very good -
• Serge (5/5): Passable - very good location, very safe area! Excellent property, free wifi available, Netflix available, very quiet area, no noise! Deposit paid by cash only & refundable a week after you left the property, not told in advance by email! Also put under pressure for check out, someone standing outside the door constantly reminding you to leave. No parking available, have to pay to park for 20£ a day
• Necy (9/5): beautiful stay - nice lovely
• Åsa (9/5): Superb - New, clean apartment with easy access to central London. poorly equipment (glasses, cups etc) for self catering. Two beds were said to be separable but at arrival there was only one king sized bed.
• Adriana (10/5): Good but expensive - Great ! Should not charge for late checkout! we were charged £50
• Wallace (10/5): Exceptional -
• George (10/5): Exceptional -
• John (8/5): had a great time. - it was very clean and nicely decorated, good location close to the station.
• Warren (7/5): Good - We had a problem with the shower and were not able to get it fixed. We called it in but no one responded by the time they gave us that they would. Otherwise very good location and we enjoyed the apartment. The location was excellent.
• Rikke (7/5): Good - Location was a bit further from Excel than we had expected from the info. Appartment was great. In a quiet neigbourhood. I made it very clear before arriving that i would need two keys. We did not get that and that created a lot of challenges. Also i asked about towels before arriving and was told it would be available. But there were only hand towels and that is just poor for showering.
• Sarah (8/5): Super clean and comfy! - Personal touch, apartment was super clean and well maintained. We were a party of 5 and didn’t have enough side plates or same size glasses.
• Deborah (8/5): Very good -
• David (9/5): great staff- place great location for our purpose but less so - location a bit worse for Excel and parking /LeZ charges etc
• Isaac (8/5): Execellent. - Great None
• Rashid (10/5): Great location, great host - it was very clean, filled with amenities and the host was super helpful and professional.

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