Chic Apartment by Hyde Park

Location: 18 Queen's Gardens Flat 19, London, gb

Star Rating: 7.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking throughout
• Private check-in/check-out
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Free wired internet
• Internet access

Rooms Available

• One-Bedroom Apartment

  This apartment features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchen that features a dishwasher, an oven, a microwave and a toaster. The apartment features a washing machine, a dining area, an electric kettle, a sofa and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Oven
  • Toaster
  • Linen
  • Dining table
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher

Guest Reviews

• Silviu (8/5): Quand on va revenir , on va prendre le meme appartement. - Appartement dans un lotissement des maisons victoriennes, dans un quartier très calme, mais proche de toutes les commodités, parcs, métro, etc. On a trouvé suffisamment café, sucre, thé, papier hygiénique , gel de douche et shampoings. J'étais surpris que le logement était au sous-sol, mais heureusement qu'il y avait des fenêtres et on avait un peu de lumière naturelle. On a été un peu gêné par les travaux de peinture de l'escalier. On n'avait pas des sac poubelles pour faire le tri sélectif.
• Svetlana (8/5): - The apartment was spacious, clean, and well equipped. Even though it is located in the basement (below street level), it did not cause any issues – there was no noise as some previous guests had mentioned. The host was very kind and attentive – he contacted us after arrival to check if everything was okay and was available if we needed anything, which we really appreciated. The only downside was cigarette smoke coming into the bedroom through an unsealed door connecting the bedroom to the common areas (a neighbor was smoking there). The smell was quite noticeable. Cold air and light from the hallway were also coming through the door. We had to seal it ourselves temporarily. It’s a pity that this door is not properly insulated or removed, as otherwise the apartment would be excellent and the rating would definitely be higher.
• Damir (10/5): - Everything
• Doris (9/5): -
• David Hinks (5/5): Basement flat. Fabulous location alone makes up for some disappointments. - The location was amazing. Good attitude on advance questions raised to host. Very good warm apartment which was a big plus to be cosy after a cold day out. We would return despite some difficulties. Disrepair of some kitchen units and shower. No matching glasses for wine. Bed too small for a double and too low for us. Had to sofa sleep x1 and 1 in Bed. Light pollution is a problem in the bedroom as locked doors to other areas have 24/7 lights on that shine through door jam. Noisy neighbours early start above, may be just a rental too - just bad luck if so. Steep steps down to basement are difficult with luggage, so just be wary.
• Haris (8/5): Spacious one bedroom at a great location near Paddington Station. - Location was very good. Close to Paddington station and bayswater. Kitchen was well equipped and there is a washing machine. Apartment was spacious. Shower water pressure was low. Bed was a bit soft. It is a basement unit and the stairs down is steep.
• FABIANO (8/5): Excelente lugar para se hospedar - Localização Chuveiro
• saleemns (9/5): - الشقة نظيفة و وسيعة و مريحة موقعها في الدور الارضي صاحب الشقة محترم و متعاون جدا تبعد عن محطة الميترو تقريبا 8 د لا شي
• Khandelwal (8/5): -
• Thierry (5/5): Plus de location au -1 - Matelas lit HS ,pas de Vmc efficace, manque de luminosité
• Hamad1989 (10/5): - Everything was clean and tidy, the location is nice. -
• Nadine (1/5): Disappointing London stay, do not recommend - Terrible stay, noisey from building contractors right outside our bedroom door. Dusty from builders dust. Beds uncomfortable. Steep stairs. Apartment was below ground. We terminate our contract early. Everything, except location.
• Helis (10/5): -
• Kürşat Turan (6/5): - Despite being on the minus first floor, the apartment was very bright, airy, and beautifully designed. It was genuinely spotless. Small thoughtful touches—like having coffee provided—made us feel truly at home from the moment we arrived. There was renovation work taking place outside the building. This didn’t affect us much at first; however, some of the maintenance was carried out in the common area right outside the apartment door. As a result, if you leave the apartment a bit later in the morning—especially for work—you may be exposed to quite loud renovation noise.
• SEYEDEMAD (4/5): - The location of the apartment was very good and the place was clean enough. However, the bed was extremely uncomfortable, and both the bedroom and living room were connected to the neighboring flat by a locked connecting door, which still felt strange. We could hear everything happening on the other side, including loud renovation work, making the stay quite noisy and difficult to relax.
• Anais (8/5): -
• Karol (7/5): - Convenient location — quiet and peaceful neighborhood. Shops, a park, and the metro are all nearby. Amenities as described. Clean enough. The instructions provided by the host did not reflect the actual situation at all. The key was supposed to be in a lockbox with a PIN. I received the PIN, but the problem was that it didn’t work for the lockbox — it was actually for the smart lock on the door handle. The host didn’t provide any guidance on how to use that lock, and we ended up spending an hour on Friday evening calling him and trying to figure out how to get the door open. We managed in the end, but it wasn’t easy, and certainly not how we wanted to start our weekend and sightseeing in London. Additionally, we weren’t informed that the apartment was located in the basement.
• Diana (8/5): Great location. - Location was excellent, very central, just few mins walk from Hyde park Appartment is located on level -1. Although there is day light and windows, so it depends what are you looking for. Stairs to the appartment are very steep.
• Patricia (6/5): This apartment seemed to be a good value for the area but was missing a few key amenities. - The apartment was clean and the keyless format was easy to keep track of While the contact with the property was frequent, I had a hard time getting feedback on the help I needed. Additionally, the air in the apartment was really bad, we had to keep the windows open a lot which then let a lot of smoke in from the neighbors. The adjoining inside staircase was also quite disruptive as it was really loud when someone entered or left. Also there was no broom and dustpan, no clothing detergent and no hand soap in one bathroom.
• Yılmaz (10/5): - Temiz, özenle hazırlanmış ve mükemmel konum
• MARIA (9/5): Una muy buena experiencia en Queens Garden - El alojamiento estaba muy bien situado, en un barrio tranquilo, bien comunicado y con todo lo necesario como tiendas, metro cerca y demás. Estaba limpio y con menaje necesario para la cocina y baño. Faltaba una escoba para barrer. Encendimos el aspirador para limpiar migajas de la cena y demás. Una escoba es más cómodo
• Wael (7/5): - الشقة كانت مريحة من عدة نواحي. أعجبني موقعها الممتاز، فهي قريبة من الخدمات والأماكن الحيوية. كذلك، المساحة واسعة ومناسبة للعائلات، ومستوى النظافة كان عالي جدًا. The apartment was comfortable in many ways. I liked its great location, close to services and key attractions. Also, it has a spacious layout suitable for families, and the cleanliness was excellent. للأسف، هناك بعض الأمور التي أفسدت التجربة. الشقة تقع في القبو، والدرج المؤدي لها ضيق جدًا وغير مناسب لمن لديه أطفال أو أمتعة. لا توجد نوافذ أو شبابيك، مما يجعل التهوية شبه معدومة. لا يوجد مكيفات، وهذا يجعلها غير مناسبة أبدًا لفصل الصيف. كذلك، تعليمات الدخول كانت غير واضحة وخاطئة، مما سبب لي ارتباكًا ومشكلة عند الوصول. Unfortunately, there were a few things that ruined the experience. The apartment is located in the basement, and the stairs are very narrow, which is inconvenient for families or those with luggage. There are no windows for ventilation, making the air inside feel very stuffy. Also, there’s no air conditioning, so the place is definitely not suitable for summer. Moreover, the check-in instructions were unclear and incorrect, which caused confusion and issues upon arrival.
• Tulio (9/5): Superb -
• Oleg (7/5): The apartment is located on LG level. - We like the size of the facility and easy "check in" / "check out " procedures. I checked the description of the apartment again and didn't find ANY notice about the apartment location. Not location on the map , location in the building. This apartment is located on the Lower Ground floor(LG level ). To use those very narrow steps , when you carry your suitcases, is really challenging ! Owners should tell us ! In addition to that, the soundproof of the apartment is ....So, so bad. Literally, you can hear all toilet procedures from the apartment upstairs ...
• Amy (9/5): A lovely one bedroom apartment in a prime location - Excellent location. Very central with many restaurants/supermarkets only a few minutes away. A 5 minute walk to Hyde Park and Paddington station made it very convenient. A lovely neighborhood. The host was extremely helpful and very attentive. The sofa bed was a little uncomfortable but ok for a short stay.
• Maria (7/5): Good - Excellent location. Very close to Paddington Metro Station. The neighborhood is safe and easy to walk around.
• Alicia (8/5): New apartment, nice neighborhood - New, recently remodeled, clean, cool furniture, nice and safe neighborhood, good heating system, close to several underground stations, walking distance to Hyde Park, many restaurants walking distance. Easy instructions for checking in. Not very comfortable beds, but that's a personal thing... Small bathroom. It's in the basement with some steep stairs.
• Yannick (7/5): The apartment’s great location and comfortable setup made for an enjoyable stay, but the poor soundproofing negatively i - The apartment was very clean and well located, making our stay comfortable. However, the noise isolation was poor. Every morning around 7 a.m., including Saturdays, we were abruptly woken by loud noises from what seemed to be people in a nearby room. It felt as if they were inside our apartment, making privacy an issue. We couldn’t determine if they were workers or residents, but the disturbance was significant. One night, at 3:30 a.m., a similar noise startled us, making it feel like someone was about to enter our room. While the apartment itself was great, the lack of proper soundproofing was frustrating and affected our rest.
• Linda (7/5): Great location, and the apartment is a nice size, but a little more heed of guests’ needs would be ideal. - The location - excellent It was not properly equipped - only 2 spoons and 2 forks - for a family of four, and despite our request for assistance, none was forthcoming. The bedside lamp in the bedroom also did not work. More information - for example where the brooms are located (in a shed outside it transpired), would also have been helpful
• Christopher (10/5): Exceptional -
• Seniha (3/5): Poor - Location is good **Title: Not Recommended – A Disappointing Stay** I recently stayed at this property and unfortunately, it did not meet our expectations. Here are some important details for anyone considering booking this place: 1. **Location**: The room is centrally located, just a 5-minute walk from the metro, which is a plus. However, the appeal quickly diminishes when you consider other factors. 2. **Entrance**: To access the apartment, you have to navigate a steep, challenging staircase and enter through a rather insecure door. This made us feel uneasy from the start. 3. **Natural Light**: The apartment is located underground and does not receive much natural light, which creates a rather gloomy atmosphere. 4. **Room Layout**: Inside, there are ordinary room doors opening into a narrow corridor. While the doors were locked, it still added to our discomfort. 5. **Comfort**: The bed in the bedroom was not comfortable at all. We struggled to get a good night's sleep during our three-night stay. 6. **Noise Issues**: On Friday night, we were kept awake until 5 AM due to barking from a dog in the neighboring unit. We informed the host about the issue, but they indicated that there was nothing they could do to resolve it. As a result, we left feeling exhausted. In summary, based on our experience, I cannot recommend this property. I advise anyone considering a stay here to look for alternative accommodations. It simply did not meet our needs or expectations.
• Iddo (7/5): Good stay, but not the best I ever had - Great location, very clean and all the amenities needed. A downstairs apartment, so no real sunlight. Also the shower pressure was weak,
• Vijay (3/5): Good location with bad management - Location was good The electric panel had some problem so for two three hours it was not working , no WiFi , no TV , no electric appliances , few toiletries available
• Anoop (7/5): Good - Apartment was just fair The shower pressure is low. Towels were small size . Lacks ventilation and natural light.
• Hasan (9/5): Superb -
• Seval (9/5): Superb - The apartment has everything you need! Everything was clean and new, the hosts were very attentive.
• Nathan (10/5): Exceptional -
• Wajahat (1/5): Paid in full and did not stay a single day! Extremely disappointed and a must read for everyone. - Utterly disappointed, i did not even get to stay at the property for even a day and it was paid in full advance. Firstly, my connecting flight was delayed for 24 hours, so I requested the property to manage my booking and add another day since I will check in the next day. They did not entertain at all. Anyhow, I reached the next day during the late hours with 2 kids aged 2yo and 5yo, which was suppose to be my second day of the property. I tried to unlock the door several times as told by a WhatsApp message only, but I wasn't able to. I tried several times to contact the property but the phone was non responsive. The Uber driver wanted to leave us there with all our luggage at 10.30pm at night with 2 kids and 4 luggage bags and it was heavily raining as well. Out of extreme frustration, I reached out to the booking.com helpdesk. It took them 20 mins to pick up the call and I was absolutely disgusted with the booking.com helpdesk since they did NOT ASSIST AT ALL. Infact, they told me that they tried to reach out the property 5 times and the call doesn't go and they can't help me unless they receive the email from the property. I was amazed that they did not take into account the severity of the situation despite me telling them that I am in an Uber and the door doesn't unlock and that I need to reach out the property to assist me immediately with it. And when I asked the booking.com to help me book another hotel immediately as I am with my 2 young kids, they said I can go on and book on my own. With utter frustration and being so helpless I paid another GBP 484 and booked a new hotel nearby for 3 nights. So In total I have paid 407 and 484 for just 3 nights. I requested immediate refund from the Chic property (GBP 407) and they asked me to refer to booking.com and the booking.com is asking me to talk to the property. I am very frequent user of booking.com internationally but I totally hated how they handled their regular user.
• Ludoi (8/5): Very good -
• Myles (8/5): Great base to explore London - Very comfortable and nice to have own kitchenette and washing facilities. Good location, can walk to Hyde Park easily. Friendly staff with good check in instructions. Great to have the coffee pods! Noise coming from property above and through corridor behind the door in the bedroom - often very late at night or very early morning which disturbed sleep.
• Al (2/5): Highly not recommend this apartment - Convenient location and quiet neighborhood. I would not recommend this apartment to anyone. We arrived at mid-night in this apartment only to find out the shower was not working and the beds had lots of leftover human hairs. The management sent two guys to come fix the shower the next day that took them 5 hours to complete. Two cleaning people came to clean the bed but all they did was to change the bedsheets, pat the dust and human hairs with their hands so that the dust dropped elsewhere in the room. They didn’t come with vacuum and clean towels to wipe anything in the room. Every worker came in with their shoes on and the cleaning crew didn’t mop the floor after the repair so the floor is as dirty as walking on the street. This repair/cleaning activities consumed 5 hours of our time pending at the apartment on our first tour day in London. The property management sent us a text requesting a cleaning service charge of £99 for cleaning the floor as we requested them to come back to clean the floor. My daughter got terrible allergy because of the dust in the apartment. The toilet seat in one of the bathrooms was broken that they had to come fix it while we were not at the apartment that caused us to carry our valuable belongings around the city instead of leaving it behind. The kitchen utensils and microwave have accumulated food residue on them not available to use without washing them all over first. The experience at this apartment is terrible and the customer service is not up to typical standards. I am disappointed that Booking.com didn’t do the diligence to ensure the service and quality aligned with what is advertised.
• Azreen (8/5): Very good -
• Mario (9/5): lovely and memorable short stay in London. i was with the kids, and they loved the apartment. Definitely recommend it. - great location, spacious, clean and modern apartment was in subterrain, which I might have not noticed when booking it, but everything else was fine
• Laura (9/5): Superb -
• Algirmaa (8/5): Very good -
• Raghad (5/5): Passable - Location The stair was slippery and close, the bedding wasn’t clean, I came at check in time and the cleaner was there and not finished her job
• Hazirah (9/5): Superb - Love it.. bery comfortable
• Lai (9/5): Will definitely recommend - Location was great to enjoy Hyde Park and nice restaurants. Quite spacious as 1 bedroom apartment. Quiet environment. Check in was delayed for one hour due to ongoing cleansing. No cleaning was provided for our 4-night stay. The shower in bathroom was weak.
• Marina (8/5): Very good - The location is perfect!!! Top!!! The neighbourhood was wonderful and quiet. The apartment was like the photos. It was very warm and comfortable. I didn’t know it would be underground but it was ok. The pillows had steins the only complain
• Rebecca (9/5): Superb - Location and cleanliness
• Kremena (10/5): Exceptional - The apartment was great, very clean, cozy and comfortable. It is located at a very good place and easy to reach many of the best locations even just by walking. The host was very kind and helpful. Highly recommend the place!
• Maria (7/5): Good -
• Ana (7/5): Good - The neighbourhood where the apartment is is great. There are shops near, Paddington is very close and you can be in Portobello road in about 10 minutes walking. The Apartment is accesible through a staircase and at street level. There is only a glass door, directly to the street. We didn't know any of this, and it could have been something we considerer prior to renting this place.
• Mohammed (10/5): Exceptional -
• Ismail (10/5): Exceptional -
• Flavio (10/5): Perfect !! - Very clean, well located and with all things for families
• Ali (10/5): Exceptional - Everything it's good 👍
• Huiying (8/5): Very good -
• Omotayo (9/5): Superb -
• Pauline (10/5): Great location and fab facilities. - fabulous location, very modern and very safe neighbourhood locked doors on the flat give onto a communal area, sometimes you’ll hear people in there and it can be unsettling if you’re not prepared for it.
• Verena (10/5): Exceptional - We had an amazing stay at Chic Apartment and would definitely book it again for a future trip.
• Scott (9/5): Superb -
• Robert (4/5): Accommodation let me down I’ll be back to London 👍 - Great location , newly renovated flat , good Wi-Fi easy access to bars and restaurants , train an bus stops close in a quiet enough location . Doors where left open when we arrived keys 🔑 inside .Steep steps into a basement flat not advertised. We brought our 4 year old daughter when we got there and saw the steps to the basement I was worried 😟. We then start hearing crazy noises from a man that lives above, that was every night & day when you were in the flat . Then to top it off there was cock roaches in the room I sqaushed 3 the second night- small ones but not nice to have to deal with. 2 adjoining doors in the flat tha were locked leadin to a stairway and maybe an apartment.I slept on both beds no comfort on either. Basically the bad things out weigh the good things here I wouldn’t recommend anyone to stay here for the price I’d like to think u could do a bit better in London in
• Danielle (9/5): Welcoming, problem free and would happily stay again! thank you! - Spacious, the location was great and comfortable! Michelle who greeted us on arrival was polite and very attentive!! nothing!

Photos