Joyful Apartments at Superb Location near AKH Hospital

Location: Währinger Gürtel Wohnung, Vienna, at

Star Rating: 5.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Property cleaned by professional cleaning companies
• Free wired internet
• Internet access

Rooms Available

• Two-Bedroom Apartment

  The apartment has 2 bedrooms, 1 bathroom and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment features a washing machine and a flat-screen TV. The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Washing machine
  • Private bathroom
  • Kitchen

• Two-Bedroom Apartment

  The apartment features 2 bedrooms, 1 bathroom and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment offers a washing machine and a flat-screen TV. The unit offers 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Washing machine
  • Private bathroom
  • Kitchen

Guest Reviews

• Giovanni (2/5): Never again. - After being admitted, we could sleep, use a bathroom. There was a kitchen ina corner in the bedroom where a large bed was present, but the large fridge was silent. We were shocked that we had booked for five and the day before we tried to check in but as we were three the electronic system would refuse to let us in. So I wrote to the property and their answer was made of five words "you booked for five persons". As we were flying in from different countries, the morning after I asked help and replied properly asking for action but to no extent. They later in the morning sent a generic formal request to check in, and later in the morning as nothing had changed I had to give up and ask help from two local people that are family and keens, in order to be 5 at check in on the web site. Only at 4 PM of the day of arrival just before I boarded my plane I called them and I was finally sent the instructions to the keys. Incidentally only two beds were done, that is four people. This caused a great stress to all participants to say the least.
• Amit (10/5): -
• Dawid (8/5): -
• Matic (8/5): -
• Oksana (7/5): -
• Greta (10/5): - Немного сложно было найти местоположение , но всё остальное понравилось , чисто , просторно .
• Guido (1/5): Wohnung nur für 4 Personen, dreckig, Lage gut - Sofas waren keine Schlafsofas, damit fehlten Betten; dreckiges Geschirr und Bettlaken, Vermieter nie persönlich zu erreichen
• Ольга (3/5): Якщо переночувати на одну ніч, то терпимо. - Заселення в зручну для нас годину,чиста постіль і рушники,недалеко від центру. В помешканні було брудно, не добре вимитий посуд,шкарпетки під диваном,в нас було 5 дорослих,а спальних місць було тільки для 4 осіб,в шафі зібрана брудна постіль,скоріш за все після попередніх орендарів.
• Shpyk (10/5): Нам сподобалось - Досить комфортно, зручні ліжка і є все необхідне
• Toncheee (7/5): Good - Comfortable rooms, lots of light Toilet do not have ventilation, smell is going through all apartment
• Claudiu (1/5): DO NOT STAY HERE! BED BUGS ON THE ENTIRE BED - Nothing THERE ARE BED BUGS INSIDE ROOM, shower was not working, we were 6 people and we had only 4 towels. Requested a full refund for this, only after 6-7 calls to booking we have managed to get our money back. We did not sleep here, we had to book other rooms. Not sure how this property is still on Booking.com because having bed bugs it is like incredible.
• Küper (8/5): Very good -
• Andrada (3/5): I would not stay here again. Inaccurate description and dirty - The location of the apartment was great. Close to the train station so everything was easily accessible. The host was responsive. The apartment we booked is not the one we stayed in. First, the instructions we received on how to get in the apartment were incorrect. The instructions referenced a door handle with a code, but there was no code. There was a lockbox and it took about an hour of back and forth to figure out which one was the apartment. The key to the apartment was not marked as the host said so I had to try different keys to figure out which one it one. Probably used other people's keys from the building. The apartment I booked, had 2 beds and 2 sofa beds, one in each room. Well it turned out i was given another apartment with 2 beds and 1 sofa bed. The sofa bed was not extensible so one of us had to sleep on a small sofa. Extremely uncomfortable to say the least. The pictures showed in the description do not match what you're getting. I actually booked the apartment above us but I was told I didn't when I got there. The amenities (if I can call them that) we got 4 hand towels. Yes, hand towels. We ended up buying towels because we didn't have enough to take showers. The pillows were unusable. The pictures showed there was a coffee machine in the apartment. There wasn't. There was a cable in the bathroom by the washing machine that was totally exposed! Huge risk!! thank goodness we didn't have any children with us. I have a feeling the host doesn't really know what's in there because that apartment needs a total makeover. It is dirty, things are broken, like the door handle to the bedroom wires and pipes are exposed. Its rusty and dirty. The ad on booking also needs to be reviewed because it's not accurate. Even the instructions on how to get in were wrong. This was a last minute trip and we didn't have a lot of choices unfortunately. I would not stay there again. Also, considering all this, I do not appreciate the email after the checkout asking for a 10 star review.
• Tako (10/5): Exceptional -
• Attila (1/5): Bad - Nothing First, it was almost impossible to contact the manager, then finally we find the actual location. The guy sends us the check in instructions, tho door on the picture was supposed to have a smart handle, however it had a handle similar to my late grandmother’s bathroom. So the guy asked me to take a video, which I did ( clearly he has never been to this apartment at all) he also acknowledged that this is nothing like on the pictures. Halfen hour later, he asked me to go to a box that he gave me the code for ( which I didn’t need, as the box was open) to find the extra key. So now we had an open key lockbox with like 15 apartments key sets. So finally after trying several keys we entered a shithole, where we have spent no time and left, because not only it did look nothing like on the pictures, but as we , anyone could enter here any time. So after i contacted him and explained that this is really poor and would like to get a 100% refund, nothing less, he explained me the cancelation policy. Now that is funny, because my company runs 97 apartments in Budapest and I am very well aware of all the policies. I havent got my money back yet, i will of course, i didnt want to live this review, but now I am upset. Dont book this if want any good. Bless
• Roberta (1/5): Terrible experience – Bed bugs and no support from the host - Nothing Upon arrival, I found both beds in the apartment infested with bed bugs. Despite immediately contacting the host through both WhatsApp and the Booking platform, they failed to respond or provide any assistance. After weeks of silence, the host proposed a meager €20 refund on a €250 booking—less than 10% of the total amount. To make matters worse, the host later reached out—not to resolve the issue—but to request a 5-star review
• Emre (1/5): Total disaster, keep away from this apartment - Nothing, place was total disaster, not like in the pictures at all. We found lots of insects head of bed which we couldn’t sleep all night. They were making noise and biting wood floors. We left the apartment after first night even though we booked it three nights. Nothing, place was total disaster, not like in the pictures at all. We found lots of insects head of bed which we couldn’t sleep all night. They were making noise and biting wood floors. We left the apartment after first night even though we booked it three nights. We got wrong information first check in , sink was block , facility is awful , they don’t reply messages on times, we called the booking to get refund of this place. Total disaster and dishonest people they ruin our vacation. We would pressure booking to get of this people on booking system, they are cheating people like us .
• Deivid (1/5): Bad - Did not stay, the hosts screwed us up with our first booking. After booking support assisted us with cancelation, for my very unfortune the second booking was with the same non resonding hosts...already requested a cancelation, refund and never trusting these middle man host, which almost left us on the street that night
• Tyas (1/5): Failed security - The apartment was comfortable with sufficient space to house our 4 person family. There was a fridge and some cooking equipment which allowed us to enjoy breakfast and snacks easily at the apartment. The location was at an accessible distance with good train connection to the city center. Security of the apartment is terrible. The lock on the door handle didn't work so we had to contact the owner. They referred us to a key box in the same building which was secured with only a 3-digit code, and contained keys for presumably every room in that building. On our second night, in the middle of the night at 1:30pm suddenly someone used another spare key to open the door to our apartment. Luckily I woke up to dash to the front door and keep them from entering. The couple said that they were other travelers looking for their room, but in that case it should have never been possible for them to obtain a key to a room where another guest was already staying. My wife and two little children were shocked by the incident and too frightened to sleep at ease on our third night. In our opinion the most essential function of our lodging wasn't fulfilled. We didn't receive 'a secure place to sleep at night', and we haven't received any compensation for the incident. Interaction with the owner didn't give much clarification and remained with only an apology and 'reassurance' they will look into it and make sure it never happens again in the future. I haven't heard from them since, and judging from the fact that the code to the main door has likely never been changed; the defect handle on the door to the apartment is being left defect; and all keys are simply accessible in a key-box with a code that has likely remained the same for too long, I have my doubts that they will change anything soon to their management of the apartment and the insurance of security for their guests.
• Meline (10/5): Exceptional -
• Janet (9/5): Great links to public transport to main centre. Lovely apartment. Got fans no air conditioning. - Very spacious, the bedroom and beds were all comfortable and good. The fertilities were great. Double glazing windows to block out the traffic out side. Blinds and curtains were good. The front door PIN code lock did not work from outside so couldn’t get it as the handle was abit broken. We had to message the owner for the keys. Front main entrance needs a refurbishing it looks like ghetto and no light at night was scary. The cooking oven to cook chips did not work.
• Attila (10/5): Exceptional - It was very hard to work the keypad on the door handle.
• Olha (2/5): Very poor -
• Noémi (7/5): Good -
• Alicja (8/5): Very good - It was warm, comfortable and clean. Very nice
• Marko (10/5): Exceptional -
• Kamil (9/5): Superb - Very spacious rooms, very good beds but for 2 people, quick response time when contacting with owner Beds for 5th and 6th was not comfortable, there was no hinge for jackets, not enough power outlets in kitchen
• Maria (10/5): Exceptional -
• Gabriella (3/5): Frozen apartman - spacious apartment The code didn’t work for the apartment. We arrived at night and stood in front of the door. The neighbor helped to contact the host. We have 2 children aged 2 and 4. I asked for it to be warm in the apartment. We are frozen... This is not fair.
• Richard (6/5): Most welcoming hoste, but just above hostel level stay. - It is a good location as it is easy to get close to by tram and has several stores, bars, bakeries and restaurants nearby. The host is most welcoming via whatsapp (no face to face contact) and responds fast with issues like internet connection, or door codes that didnt work or a request to stay a few minutes longer so we could finish watching the F1 race. And even though its lokated near a busy road, the windows cancel out any noice well. The set up of the rooms is weird (bedroom 2 enters via bedroom 1 with functions as living room as well) and the rooms are worn down, f.e. the sockets literally no longer connected to the walls, the internet router is dodgy and holds only 2 apliances. The facilities while there, are as cheap as it gets (Similar to that of a hostel with camping stuff). The ratings is obviously inflated, perhaps due to the begging for 5 star reviews and nothing lower as it would hurt their business and they prefer to solve it themselves (which I find hard to believe given the overall state of the appartment, which is main reason to say it here as I prefer real customer reviews, not inflated out of sympathy).
• Charlotte (8/5): No frills afford w - The location is great! The transport links are good and easy on street parking next to the apartment(paid). The first night we had no heating, but the host sorted it out the next day. There was no broom/vacuum to clean up mess. There was no tea towel to dry the washing up stuff or a place to put the wet crockery.
• Anonymous (1/5): Bad - Very cold, i spoke with the landlord and didn’t do nothing regarding this, very disappointed!

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