DEPARTAMENTO DE LUJO 3 RECAMARAS EN EXCLENTE UBICACION

Location: POLIGONO SUR. SM320 MZ 5 TORRE B - 204, Cancún, mx

Star Rating: 8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Non-smoking throughout
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Shopping on site
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Vegetarian menu options available
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Three-Bedroom Apartment

  This apartment features a pool with a view. This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Guests can make meals in the kitchen that has a refrigerator, kitchenware, an oven and a microwave. The air-conditioned apartment features a flat-screen TV with streaming services, a private entrance, a tea and coffee maker, a seating area as well as lake views. The unit has 5 beds.

  Max Occupancy: 9 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Oven
  • Toaster
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Baby safety gates
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Infinity pool
  • Plunge pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Jeison (8/5): - La ubicación, las amenidades, la seguridad. El anfitrión no se presentó, conocimos al administrador del cual se hicieron de conocimiento alguna fallas encontradas, pero no fueron reparadas.
• Felipe (10/5): - excelente tranquilo buena ubicacion supermercados muy cerca bien
• Oscar (8/5): Bonito lugar - Las piscinas hermosas
• NUBIA MARISOL (8/5): Bueno lugar para rentar. - Las instalaciones o zonas comunes del condominio excelentes, la ubicación para mis planes 10. El aseo muy regular, el ascensor no funcionaba, olor a cañería en el patio y baños.
• Tomasz (10/5): - The apartment was amazing. The swimming pool area is great. Beds in the double bed room could be more comfortable as they were a bit creaky.
• GUSTAVO H (4/5): Sofrível - Da lagoa. Decoração. Somente a parte externa. Estacionamento amplo. Entupimento dos ralos. Equipamentos não funcionam. Máquina de lavar quebrada. Cheiro de esgoto. Tanque sem torneira. Portas dos quartos não fechavam. Não tinha cortina no quarto aos fundos Geladeira sem prateleiras
• Jesus (2/5): Decepcionante - Llegamos con altas expectativas por los miles de comentarios y evaluaciones positivas que Samuel nos compartió, pero al llegar la ilusión se vino al suelo y la decepción fue indescriptible. Se ofreció un lugar con todas las condiciones para discapacitados. Se nos asignó el F 701. Samuel nunca nos atendió personalmente, mandó a Ángel y a Paco que amablemente hicieron lo que pudieron para resolver, nunca para prevenir. Si hay que resaltar algo positivo serían las camas, no ideales pero aceptables. Nos encontramos con: no funcionaba el aire acondicionado de la estancia, y el control remoto de una recámara. No había pantalla de TV, el refrigerador no enfriaba lo suficiente, el sofá cama no es tal y resulta ser un mueble viejo y destartalado que no sirve ni para sentarse a ver la tele. No hubo internet por 2 días, un baño no tenía espejo, y en la regadera donde se pone el jabón está chueco y todo se cae. En los closets hay muy pocos ganchos, las almohadas son un verdadero asco y las toallas que proveen son tapetes para el piso, son trapos viejos en malas condiciones. La recámara de dos camas individuales no tiene ni una mesa para poner nada, al igual que los baños, la escasez de mobiliario es abrumadora y lo que hay, literalmente, es de interés social y no de departamento anunciado como "De Lujo" En la cocina falta todo, hay una olla y un sartén viejos ennegrecidos de grasa y mugre, los cubiertos están incompletos, no hay manteles individuales, no hay utensilios que sirvan y lo peor el garrafón para surtir el agua para beber está tan viejo que ya no lo surten. El acceso a las albercas es casi imposible para discapacitados, hay que ir en coche, para llegar a una palapa donde no hay donde sentarse pues los camastros están totalmente destruidos e inutilizables, no hay mesitas, nada donde poner lo que lleves más que en el piso. No hay forma de disfrutar de una alberca iluminada para pasar un rato agradable en la noche, todo queda cerrado, apagado y oscuro, que pena. Ofrecía una alberca cubierta que no hay. Finalmente sufrimos una inundación de dos recámaras y de la estancia-comedor, por una muy fuerte lluvia que se metió al departamento, debido a la equivocada aplicación de silicón de los canceles de la recámara principal; el piso mojado es super resbaloso. No hay forma de hacer más corto este reporte de inconformidad y frustración, debido a la cantidad de quejas al respecto. ¡¡Definitivamente no volveremos jamás y por favor NO LO ANUNCIEN COMO DE LUJO!!
• Patrice (7/5): Bien - Bon rapport qualité prix À besoin de quelques réparations d’entretien
• Jatze (10/5): Exceptional - The apartment was very clean and comfortable, good location, close to good local restaurants, coffee shops, pool was nice We could not use the gym as its only owners, but i guess it is understandable. We didn't mind too much, but if you like working out better, talk to the administrator about being able to use it.
• Lils (3/5): Poor - The location was good lots of stores & restaurants in the area. Also safe to walk around, was easy to find. When I initially booked our stay at Dream Lagoons Cancun, I was under the impression—based on the listing, photos, and location shared by the host—that we would be staying in one of the apartments located in the towers surrounding the lagoon. As recently as the day before our arrival, we were sent pictures of Dream Lagoons, its lagoon, and the name of the person who would assist us at check-in, all reinforcing that understanding. However, upon arrival, we discovered that we were not placed in one of those apartments but rather in a house located in Navios 8, separate from the lagoon towers. While this was disappointing, we were advised we would still have access to the lagoon and pool areas. To make matters worse, the condition of the house itself was far below acceptable standards: We were told we had no access to the backyard because it was used for laundry services for other units. The kitchen was not properly cleaned, and there were minimal utensils. A coffee maker was provided, but there was no mug. When we requested one, it was retrieved from the laundry area and was dirty. The A/C in the dining area made constant strange noises, and the fuse box had no cover, with exposed wires posing a safety hazard. Upstairs, the A/C in one bedroom didn’t work properly and made clicking sounds. Another room had visible mold in the A/C vents. Towels provided were old and stained, contributing to an overall sense of poor maintenance and lack of care. The entire experience felt like we were placed in a service or maintenance house, not a vacation rental. Staff were passing through the property to access the backyard, and the space seemed more suited for internal operations than for paying guests. This was not the quality or type of accommodation we were led to believe we were booking. I feel we were misled and effectively downgraded. This situation should be addressed so that future guests are not put in a similar situation.
• Zainab (10/5): Exceptional -
• Fernando (10/5): Exceptional - Great place a little bit far from hotel Zone but if you have a car is worth it.
• Earl (6/5): We loved Cancún but will not stay there again - It was on a lagoon which we liked Many of the appliances didn’t work well. Couldn’t use second bathroom. Toilet didn’t work. Leak in the laundry room which we had to empty bucket.TV didn’t work properly. Mika under sink
• Pinder (1/5): The absolute WORST (unit l103) - The Lagoon it self, the grounds and size of the unit were the only nice thing about this property. Dirty, numerous call for repairs and leaks in pluming, numerous calls for amenities missing, rotten wood on bed post, garbage in bedroom and bathroom draws, strong sewage smell from both bathrooms. No response from Bookings.com about all my concerns after numerous contact. Copy of a portion of my email as it s too long for the entire email with photos I believe Diageo did the best he could to make our stay enjoyable.  Unfortunately, there were just too many issues with this unit.  There were issues with the unit we did not bring to their attention.  The entire time of our stay there was a strong sewage odor coming up from both bathrooms.  The soap dishes in both bathrooms were hanging on a slope and unusable, After repairing the leaking sinks on two different occasions the mess of the calking that was removed was left on the floor for me to clean up. The broken deck chair was never removed off the deck and was a danger for the little children. The broken fixture that was replaced in the master bathroom was left behind in the bathroom draw. In both the bathrooms the bottom drawers were moldy and the top ones were dirty we did not use them for our things. There were bricks in the nightstand drawer.  The walls were dirt the kitchen fabric blind was dirty, the sofa was stained, the pillows were old and stained. The direction lever on the air conditioning in the living room was propped up with a decorative shelf ornament. The headboard on the bed in the 2nd bedroom was rotten and the leg was broken so the headboard was supported with only one leg which has also rotten.  There was no stopper for the kitchen sink to do dishes, so we went and purchased one.  The hot water for the kitchen was turned to such low water pressure the water heating unit would shut off after 30 seconds.  Close to the end of our trip we figured this out and found the water shut off valve and turned it up to get sufficient pressure to be able to wash dishes.
• Dusman (9/5): Superb - The Lagoon obviously, the shopping center is super near, safe place, and a spacious parking lot.
• Daniel (9/5): Superb - N/A El aire acondicionado de la sala no funcionaba.
• Susanna (7/5): Good -
• Winston (7/5): It was my sisters birthday on 10/10 and mine on 10/12 so we just wanted to go on a short get-a-way - Amazing view from every balcony. Pool lagoon was a lot bigger than expected which is awesome. I also like that there’s water equipment rental available. Nothing about the property, but the unit could use some balcony furniture to sulk in the view. Also the elevator didn’t work and I walk with a cane so it was extremely strenuous walking up to the 3rd floor, multiple times a day.
• Ana (3/5): Apartment is in poor conditions but great location. - Fast Wifi / spacious/ great green areas/ great location The apartment was filthy and falling apart and the pictures online look better than the actual product in person. The house is equipped with dishes, pans and silverware that appeared to be rusty or dirty. The bathroom sealing is moldy and water damaged, a big chunk almost fell on my head while trying to use the shower. The main door lock was also falling apart, making me really nervous about my safety in this place. The premises and location are great but there's definitely maintenance issues here.
• Diego (10/5): Exceptional -
• Fabiola (8/5): Very good - The swimming pool The showers were clogged
• Gabriel (6/5): Pleasant - didn't have breakfast on facility there were roaches in the rooms and kitchen
• Daniel (10/5): Great location but wifi could be better. - There's a new shopping market literally right across the complex making it super convenient to buy groceries. Wifi was spotty at best
• Rossmery (4/5): I don’t think I would stay again - It was roomy and spacious There was some roaches in one guest room no hot water in either bathroom and the AC in living room didn’t work front door would get stuck and back door didn’t close all the way. Also when we packed our luggage to leave we noticed things were missing from Our room.
• Tiffany (1/5): Bad -
• Greivin (10/5): Exceptional -
• Irma (6/5): Pleasant - Was quite Is posted as a luxury apartment and is not luxury. Is just an apartment . We were the week than rain the whole week and we got water inside of 2 rooms🙃every day.
• Luis (9/5): Superb -
• Nick (9/5): Great value for money. Lagoon is fun. Apartment clean and comfortable. - Value for money. The host changed our room very late and we didn’t see it. So we spent a lot of time trying to get into the apartment that we were first given. We spent an hour trying to find a solution. We finally had our taxi driver call the host and we were told it was a different apartment. We didn’t have a phone or internet so this change was a huge problem. Also the host treated to add 5% on our agreed amount to use a credit card. That wasn’t fair and we refused because it wasn’t listed in the booking fees.
• Iris (7/5): Good Value Accommodation. - High Security and Clean. Free parking. Rapid response to the air conditioning problem. Close to Walmart and the plaza’s food court (driving distance). Air Conditioning in one room was not working.
• Iris (8/5): Good value with the upgraded accommodation. - Upgraded accommodation (positively surprised). Clean, Good Air Conditioning and Wifi Connection. Safe place with security guards at the gate entrance. Helpful security guard riding a bicycle led us (we drove) to the assigned accommodation area. Close to Walmart, take-out and dine-in restaurants. Difficult to find the assigned unit in this huge estate area (single detached houses & buildings) though a map was provided. The gas stove was too weak to boil water (bring your own electrical kettle to boil water). Shower water was lukewarm.
• Alma (10/5): I love the property im coming back - Excellent location safe area clean ,good costumer service No coments
• Emilie (10/5): Exceptional - Super clean and updated. Huge lagoon and pool. Store on site. Nearby everything. Very cheap. You can hear people during the day if you decide to stay in.
• Cheryl (10/5): Nice apartment overlooking beautiful lagoon and pools - Amazing view of and access to the large lagoon and swimming pools on the property that you can enjoy. It was also easy to walk to the traffic circle nearby where there were a variety of restaurants, a bakery, gas station, and Walmart. There was free and marked parking if you have a car. There are often taxi's nearby the front gate if needed, but I was warned that the taxi's are not always honest or metered. While Uber cannot pickup at the airport or Hotel Zone, they can pick up here. It was quite a drive from the tourist spots and beach, so if you hope to visit those places throughout your visit, you will need to rent a car or take a taxi or Uber (not cheap from there).
• Ramon (10/5): Very good place. Ever very close. Very good location. Be prepare to enjoy this place - Security, big pool, quiet, everything
• Dimdest (6/5): Mediocre stay - Spacious apartment with the biggest pool i have ever seen Apartment was not that clean , sheets had stains on them
• Joanna (9/5): We had a good time and had a comfortable night stay. - Location and all amenities. The kitchen was fully restocked. The pool was very fun and family friendly. Could've been a little cleaner.
• Eniko (10/5): We loved it there, had everything we needed. Walmart was walking distance - The apartment was excellent, modern, comfortable. The view of the pool was really beautiful
• Zahra (7/5): It’s a great place to stay if you’re not too fussy. Just make sure to get all the information from your host beforehand - The place was great value for money. The location was nice and close to amenities. It had most of what we needed for a comfortable stay. One of the pillows in the living room was damaged (stuffing was coming out). No hot water. The bathroom windows couldn’t be opened and there were little bugs present in there as well. Getting in contact with staff was difficult on initial check in.
• Salvador (8/5): Very good -
• Melendez (7/5): Bad staff good place - The pool and view I booked 3 room apartment, they tried to convince me to stay in a smaller two room, and insisted that they were full to force me to accept, One of the rooms has no curtains on the window
• Bryan (1/5): Bad - We were promised a baby bed upon arrival. I asked it several times. Over booking.com and WhatsApp. the bed was not a problem. once we arrived, there was no baby bed. The owner foresaw a baby bed around 22 hrs, by that time our infant already fell asleep on the mattress on the floor.
• Rahmatullah (7/5): The property had its positives, but the less-than-ideal address and distance from the beach were drawbacks for me. - I like the property's amenities, especially the inviting pool. The seamless check-in and check-out process made my stay hassle-free. Plus, being just a 30-minute drive from the airport is incredibly convenient. While the property had some appealing features, finding the address of the property was hard, and the distance from the beach was a bit farther than I had hoped for.
• Michelle (8/5): Very good - Three bedrooms, kitchen with all amenities Ac in room was not working
• Kätrin (10/5): Exceptional - Good apartmetment, big pool. Safe. Good location. Few dishes
• Jomin (10/5): Friendly staff, Calm and quiet atmosphere - Great atmosphere and budget friendly. Too much far from attraction places.
• Priya (8/5): Very good -
• Shane (7/5): Nice apartment, comfortable bed, safe location. - Giant lagoon and comfy bed. Property owner/manager was completely disorganized. Most places would have a welcome email or package stating “hello here’s some things to know about the property, this is how to access the pool, the operational hours, noise rules, wifi password, some locals spots to check out, etc) none of this was prepared. No clear instructions on how to check in or the payment process until after our arrival. I booked a 3 bedroom apartment and was given a 2 bedroom apartment. Which was fine because one friend wasn’t able to join as planned. But it wasn’t what I paid for and was never mentioned or apologized for. Comforter in master bed was littered with gross stains which came out after I washed it myself.
• Hector (1/5): Bad -
• Rafal (7/5): Good -
• Buitrsgo (10/5): Love it - Good Love it
• Shahid (1/5): Bad - Very sad booking.com didn’t take any responsibility and my family was without water for entire day. Spent lots of money calling booking.com and there response was don’t care. I always booked through Booking.com but not anymore.
• Wonderwoman (9/5): Superb -
• Robinson (8/5): Very good - Noises in the Laundry Room
• Robinson (7/5): Good - Social Area.... Huge Pool Location.... very far from the center and the Hotel Zone.... You must rent a car....
• Claudia (6/5): Pleasant -
• Luisa (10/5): Overall great - It's beautiful, clean, and had all we needed It could have had better sheets, and the wifi only works on the living
• Sapan (9/5): Great pool and apartment - Very nice modern accommodation in Cancun Huuuuge pool and swimming facilities (you can swim/kayak/SUP in the artificial lagoon). There are also separate swimming pools around the periphery of the lagoon for swimming Apartment was roomy and had all modern comforts (A/C, TV's etc). Kitchen was well stocked with utensils and cookware for proper meal preparation. Good parking on site Location was away from the busy/party areas of Cancun (what we were after) Tried to charge for using credit card to pay which was not part of the original information
• Susana (9/5): I will recommend to rent a car - The pool was beautiful and huge. The staff very nice and ready to help A lot of convenience stores around A few issues with time at check in The location kinda far from beaches
• John (2/5): Crap - The big pool We booked a 3 bedroom property and the space was only two. They did give us an extra room but on another level so we werent altogether as a family. They decided to charge us extra, for THEIR mistake at 9.30pm that night!! Lift broke down, lots more to say, can't be bothered, will officially be complaining to booking.com
• Wahid (9/5): Superb -
• Juan (7/5): Good - Facilities Rooms Washroom Hot water Not Laundry Stuff in kitchen not in good shape
• David (4/5): photos look promising but the actual apartment is very disappointing - - the apartment was not clean - the digital lock had an easy and obvious password anyone can guess - the Pool is not available from 20h onwards - one of the WC would not flush - there was no drinkable water
• Juan (10/5): Exceptional - Everything was absolutely amazing, landlords were very kind and attentive. I did not like the short term 😥
• Cesar (10/5): Exceptional -

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