Aleri
Location: Via della Scala 41, Florence, it
Star Rating: 9.5 Stars
Property Type: Apartments
About this Property
Luxurious Self-Catering Apartments
Experience the charm of Aleri, nestled in a historic building just steps away from Santa Maria Novella Train Station. The self-catering accommodations feature elegant exposed-beam ceilings and cozy four-poster beds, creating a perfect blend of comfort and sophistication.
Modern Amenities
Each apartment is thoughtfully designed with wooden furnishings, air conditioning, and a fully equipped kitchen for your convenience. Stay entertained with a satellite flat-screen TV and stay connected with complimentary Wi-Fi throughout the property.
Prime Location
Immerse yourself in the beauty of Florence with a short 800-meter stroll to the iconic Florence Cathedral and a 13-minute walk to the renowned Ponte Vecchio. Explore the city effortlessly from the ideal central location of Aleri.
Book now and indulge in a memorable stay at Aleri - where comfort meets luxury.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:30 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Non-smoking rooms
- Air conditioning
- Family rooms
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Shopping on site
- Free wired internet
- Internet access
Rooms Available
-
One-Bedroom Apartment
Offering free Wi-Fi, this air-conditioned apartment comes with a kitchenette with a dining area and a coffee machine. The seating area has a satellite flat-screen TV and a sofa bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by stairs only
- Private apartment in building
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Trash cans
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Window
- Hand sanitiser
Guest Reviews
- Mila (10/5): We really loved the apartment. - Apartment is very clean and beautiful. Host thought about every detail. We had cooking and washing essentials. Felt ourself like at home. Also, flat is located very close to the railway station and 10-15 min on foot to downtown. Plenty restaurants nearby. Mario (host) was very pleasant and kind, was always in touch and provided us with detailed instructions. Windows in the bedroom are facing the neighbours balcony.
- Brian (9/5): -
- Peter (7/5): Ok place at fair price if you are young and don’t care about natural light - Close to station and 10 minutes from main tourist areas Stairs and door lock was difficult
Also no natural light
- Jelena (9/5): - Апартаменты очень удобно расположены - рядом с вокзалом и в пешей доступности до центра города. В апартаментах есть всё необходимое. Владельцы всегда были на связи и при возникновении вопросов, сразу помогали всё решить. Когда будем во Флоренции ещё раз, то остановимся вновь в этих апартаментах.
- doris (10/5): Best rental in Italy so far on our 3 week trip. - Mario & Verena were excellent hosts. We loved their apartment which provides extra things not always found in some rentals such as dish soap, laundry soap, shower soap, and paper towels. In addition food products such as olive oil, sugar, salt, pepper,etc. There was nothing we didn’t like. We LOVED everything.
- MARIA (10/5): Great value! - The location!
- Jessica (10/5): - I only stayed in Florence for one night before heading into Siena and this apartment was great! It has a lovely living are aadn bedroom and great lighting. The location is excellent access to train station and all of downtown Florence.
- Venkata Pavan Kumar (9/5): -
- Leon (9/5): -
- Steve (10/5): - Wonderful authentic feel. A lot of effort had been put into presenting the property.
Spacious and comfortable.
Great location.
Friendly hosts.
- I Chen (10/5): 很棒的住宿,下次還會來 - 設備完善,有廚房可以使用。空間很大,離車站不遠,下次來還會再次入住 沒有
- YuChin (10/5): 非常棒的住宿,會想再次來住 - 地點好,有洗衣機 如果客廳正中央有主燈會更好
- Andrea (10/5): -
- CHIH-YIN (10/5): - 住所的地理位置很好,裡面的布置符合了Firenze的調性,讓我們馬上有了古典的氛圍,而且安靜,家人都很喜歡。住宿方也很友善,回覆迅速,廚房的用具、洗衣設備都很齊全,很謝謝屋主,下次再來義大利,我會優先選擇這裡住。 吹風機不太靈光,常常斷電,希望能夠有預備的
- Claudia (10/5): - L'appartamento è molto pulito, comodo e ordinato. A 2 passi dalla stazione centrale, molto vicino anche al centro storico. Le stanze sono ampie e ben arredate. Le finestre danno su cortili interni
- Joubert (10/5): Great stay in Florence! - We really liked the location of the apartment, it is right in the center of Florence!
Also, the apartment was really clean. We arrived earlier than the check-in time to leave our luggage in the apartment so we could go explore the city in the meantime. The concierge was there when we arrived and he was very kind.
The ambiance was cozy and it was really calm, considering where we were. Verena and Mario were great hosts and made this trip much more enjoyable!
We would totally recommend this place! Nothing!
- SOFIA (9/5): -
- Roman (10/5): Nice central apt will stay there again - Great communication, clean apt Nothing , all good
- Dimitrije (10/5): -
- HAROLD OR FABRIZIA (10/5): - The location was excellent. A short walk to most everything we wanted to visit. Very clean.
- Chiara (9/5): È come sentirsi a casa. - Struttura grande, super centrale, pulita e fornita di tutto il necessario. Host super disponibili e prezzo giusto per il luogo.
Fornita di due tv una in sala e una in camera, con Netflix/ Disney/ Prime tutto incluso.
Avevo letto in altre recensioni che si sentivano voci dal pub di sotto, io ho pernottato due notti durante il weekend e non ho sentito rumore. Niente.
- Rinaldi (9/5): -
- Wei (9/5): -
- ESPERANZA (10/5): - Localización, muy cerca de la estación Firenze Santa María Novella y a 10 minutos del Duomo. El apartamento dispone de todos los detalles para una estancia cómoda según llegas. Silencioso y acogedor. El apartamento sólo está muy bien, pero sólo tiene ventanas a patio de luz (para quien busque vistas a la ciudad). Mario, el anfitrión, muy atento.
- Michel (10/5): -
- Erika Krisztina (10/5): -
- JAKYUNG (10/5): - 교통이 너무 편하고 저희 사정 배려해주신 점 감사했습니다
- inma (10/5): -
- JAESHIN (8/5): -
- Karthikeyan (8/5): Very good stay for a family - The amenities in the house, locations and accessible to all attraction by walk The entry to the house was bit scary as people will not notice the switch at the right of door proper pre guide will help everyone and also the few steps to enter home otherwise everything is okay
- Raquel (10/5): - Ubicación perfecta para hacer excursiones en tren y muy céntrica.
- Wai (8/5): -
- Marta (9/5): Alojamiento perfecto en Florencia - Nos gustó todo en el apartamento. La ubicación es perfecta, en el centro y muy cerca de la estación de tren. La cama súper cómoda y el sofá cama el mejor que he probado. Todo estaba muy limpio, la cocina con todo lo necesario y baño muy bien (el agua caliente salía con muy buen caudal). Además la calefacción era perfecta, importante para personas frioleras como yo. Lo recomiendo 100%. Nada, no me parece un alojamiento barato pero entiendo que es lo habitual en Florencia.
- Carlos (10/5): - Very well located and comfortable! Clean and cozy space!
- Marino Carcangiu (10/5): -
- Craig Gilby (9/5): Under rated - We really liked this place. We spent two nights in October and found it really homely. In a great location, close to the train station 🚉 and CBD I would highly recommend. Nothing
- Lenka (10/5): - Perfect location! The apartment is spacious and luxurious for two people. Few minutes to train station (and to the airport the tram stop is five minutes and you´re there within 20 minutes). Walking distance to most of the interesting things in Florence, we didn´t have to use bus. Perfectly clean. Great communication with hosts. As read in previous reviews - yes, it is dark, really dark. But we spent most of the daylight outside walking and it doesn´t matter at night.
- Michelle (10/5): - Easy access to the property and great location when arriving and leaving by train. Also great communication from the host.
- Maureen (10/5): - Our place was clean, comfortable, secure and very convenient to the city centre. Our host was very helpful and cordial and very welcoming. Everything in the apartment worked perfectly. Thank you!
- Graham (10/5): Fantastic apartment near the train station - Aleri is a very comfortable & spacious apartment, close to Santa Maria Novella train station and most Florence sights. Carrefour supermarket nearby and Conad about 10-min walk. Walk to both tram lines at the station. Apt is comfy, homey & has all necessary facilities. Good bed and pillows. Kitchen has everything you need and includes basic condiments & coffee/tea, but would benefit from a bit more light. Apt is on 2 levels (5 steps down to the bedroom from the living area) and requires climbing 13 steps from street level to apt on 1st floor. Easy access with street door code and lockbox keys to apt. Quiet. TV with NetFlix. Excellent hosts - very responsive and helpful. Overall, Aleri was a wonderful place to spend 8 nights and is highly recommended. Not much natural light, but apt well lit except that the kitchen / dining area was a bit dark. The 13 steps from the street up to the apt could be a problem for someone with mobility issues (no lift).
- Maria Cecilia (10/5): -
- Rhon JG (10/5): Excellent stay at Aleri in Florence with perfect hosts - Aleri hosts were very attentive to our needs, sending Youtubes to ensure easy access into the building, and use of facilities like washing machine and TV. They were kind and caring of our needs and went out of their way to make our stay comfortable in all aspects, with very good clear communication before, during and after our stay. The apartment is very well-located not far from both the historic city centre and Florence train station. It was pretty, immaculately clean and had everything we needed for a 3-day stay at a very reasonable rate. Lots of little extra touches and character makes it a cut above. Extra hanging space in the bathroom would be handy as it rained a lot during our stay, though the balcony and clothes rack with pegs was very helpful. Nothing to complain about.
- Stephen (10/5): -
- Peter (10/5): Lovely apartment close to Florence’s attractions - Great location very close to Santa Maria Novella train station and trams etc
Very roomy apartment and very clean
Lots of restaurants nearby
Close to Florence’s attractions Nothing everything was good
- John (9/5): -
- Andrea (8/5): -
- Shawn (8/5): Great location but can be loud outside - A fantastic location so close to the train station and airport train for easy arrival and departure. Historic room but updated. Beautiful bedroom! A great choice for 3 adults. The bar downstairs does not close until 2am and on Saturday there was a loud party going on in the streets well past that time. This was the only downside to this apartment.
- Rosa (10/5): - Excelente departamento con todo lo necesario, muy limpio. Todo cerca. La información otorgada por los dueños antes de la llegada es muy útil! La comodidad de tener ambientes separados nos encanto! Gracias por alojarnos. Nada, todo bien!
- du (10/5): Great value for money, spacious and comfortable, Aleri was great but not much natural light. - The place was bigger than expected, the sofa couch was comfortable and the bathroom was big, Aleri was so helpful for restaurant and local shop recomendations. It was a bit dark
- Calum (10/5): Wonderful stay. Thank you! - Lovely apartment. Very spacious! Location is PERFECT, very walkable to all main tourist attractions and 3 mins from train station.
- Miguel Angel (9/5): - Muy bonito apartamento, Limpio, fresco y totalmente equipado.
Muy buena ubicación para recorrer a pie los sitios turísticos más importantes de Florencia.
Excelente atención de Mario, quien estuvo siempre atento a nuestras dudas y necesidades. ¡Gracias Mario! Las ventanas están orientadas a un patio interior, sin vistas. Para nosotros no fue un problema porque sólo íbamos a dormir;
El tendedero para la ropa lavada era pequeño y la cuerda era de goma, y al colgar pocas prendas de ropa se estiró hasta tocar en el suelo. Tuvimos que tender parte de la colada de ropa en las sillas interiores. Pero la ropa se secó bien.
- Chun Lan (10/5): - 住房和客餐廳空間很大,房間可以攤開2個29吋行李箱,住宿很安靜,離車站近,附近有超市,超市推 conad city,食材比較多且新鮮。和屋主溝通很便利即時。巧遇清潔人員,也很熱心協助。 可惜浴室空間有點小,住宿公寓大門進去到住房,需手拉一樓層的階梯。
- MANUEL (10/5): - Viajamos a Florencia después de unos días por Italia, y nos gusto el apartamento.
El apartamento está cerca de la estación de tren, con algunas tiendas y restaurantes cercanos, a unos 12 minutos aproximadamente de la catedral de Florencia y de los puntos de interés.
Nos recibió una chica qué nos enseñó el apartamento, y nos facilitó todo tipo de instrucciones.
El apartamento está en la primera planta, no hay ascensor, lo comento más que nada, por si hubiera alguien qué no pueda subir escaleras .
Pero cómo he dicho es una primera planta y se sube bien, el apartamento está muy bien decorado, no es muy grande, pero es espacioso , nada más entrar te encuentras un pasillo este te lleva a una habitación de matrimonio con cama muyy comoda y un armario grande para dejar las maletas sin problema.
Al salir de este, si continuas por el pasillo te llevas un salón / cocina , aquí hay un sofá cama del que puedo decir qué es muy cómodo.
Una mesa y en la cocina está bien equipada, frigorífico, mensajes, cubiertos, tostadora, microondas.
En este salón/ cocina teníamos un patio donde podías tender la ropa , ya que justamente al lado había una pequeña habitación con una lavadora y tenía lo suficiente para hacer una colada.
En frente de salón había un baño con plató de ducha y WC , todo limpio.
La televisión es una pasada, pues el apartamento tiene wifi y está te ofrece canales como Netflix y Amazon gratis para ver.
Fue un acierto, cuando llegábamos de pasar el día por Florencia y estábamos cansados podíamos echar un rato de pelis.
La zona no está mal, puedes ir a los mercadillos cercanos..
Volveríamos seguro. Me gustó todo, pero por poner una pega que había poca iluminación en el apartamento es algo oscuro pero no mucho.
No recomiendo ir a comprar al carrefour que está cerca del apartamento, si andas unos metros más, el supermercado Conan es más barato y más variedad.
Ésto último lo pongo cómo detalle por si hubiera alguien qué quiera ir a comprar algo de comer o cualquier otra cosa durante la estancia, ya que es muyyyy caro el carrefour express.
- Yunus Emre (9/5): Temiz konforlu - Konum gayet güzel yakında güzel yemek yiyebileceğiniz yerler mevcut temiz şık bir daire Tesiste tek dikkat etmeniz gereken tesisle alakalı değil ama yinede belirtmek isterim tesise 50 mt mesafedeki Carrefour dan alışveriş yapmamak!!! çok pahalı ve az çeşitli Conrad 3 te 1 fiyata çok daha kaliteli
- Anton (10/5): Look forward to our next visit - Great location will stay again
Very good communication from hosts Nothing it was all good
- Hendriehet (8/5): Romantic setting in Florance near historic centre - Easy walking distance from train station and historic centre. Beautiful interior with romantic feel in bedroom . Framed QR code for WiFi made joining internet super easy.
Communication in English with host was responsive and good. Washing machine leaked when we used it and forced us to keep mopping water away from furniture. If we’d started the machine and left for sightseeing, the water would have gone to the sleeper coach and damaged the fabric. Lucky we did the laundry at night and saw the problem as it occurred & took video for host who offered to have it fixed, but we only had one night left
- Ronny (10/5): Would highly recommend - Great location and a lovely and comfortable apartment Nothing
- Ausrava (10/5): Really good - Everything you can need :)
- Corina (10/5): The location is great, close to the main attractions of the city and to the train station. It was a quiet and comfortabl - The apartment was really nice and comfortable , exactly as in the pictures. It was not a coffee machine, only a manual coffee maker.
- Janette (10/5): This was my favourite stay of all our accommodation in Italy. It was comfortable and relaxing. Even the fact that we had - I loved the decor and the layout of the apartment. Location was also a positive factor. The fact that there actually no contact with a host or manager - everything was done through messaging. I know some people like this, but I’m a people person and would have liked to be greeted at least.
- Deborah (10/5): Exceptional -
- Deborah (10/5): Excellent apartment in great location. - It was close to the train station and within walking distance to the centre of Florence. Akbar was great when checking us in - gave us lots of recommendations of places to go. The air conditioning was great and room was comfortable. Washing machine was a bonus as we were travelling across Italy. Nothing
- Leona (10/5): Exceptional - So close to everything, easy with our luggage. Very clean
- Michelle (10/5): Well appointed apartment in great location. - Spacious apartment with great facilities. Excellent location near train station and close to the Arno. Nothing!
- Chin (9/5): Superb - Very close to central station, and Mario is so kind and helpful during our stay! None
- Laura (10/5): Excellent stay in one of the most beautiful cities in the world. - Everything was great, very spacious apartment, well connected to the city center, very welcoming hosts. We liked everything.
- Mai (9/5): Superb - Good location walk around 10 minutes from train station Nope
- Cathy (9/5): Superb -
- Derek (10/5): Great stay, very well managed! - This place is well managed. Great communication, clear instructions, very friendly to deal with. Easy check-in with codes provided and lock box. The unit feels very much like a home with lots of thoughtful details. Very close to the central train station so very good if you are coming to Florence by train. Good restaurants nearby and Florence is pretty small so its a short walk to basically everything.
- Teresa (5/5): Location good property clean didn’t feel value for money. - Location and clean .
Mario was very helpful by keeping in touch by phone with us checking all was ok 👌 Could hear everything from the apartment above ⬆️ and very dark inside not much light from windows 🪟
- Gustav (10/5): Exceptional - Amazing place! Very close and convenient to everything. Even has a washing machine for guests to use
- Zhang (10/5): Highly recommended! - I was very happy to spend my Florence trip here. The house was clean and tidy, the kitchen was fully equipped, and the heating worked perfectly, making it warm and cozy even in winter.
The cleanliness was excellent, which is the most important thing when traveling. Both the bathroom and the bedroom were spotless. The host was incredibly considerate, quick to respond, and very friendly.
- Qi (10/5): Would book it again, excellent location - The location was excellent and appartment was very spacious. The noise from upstair neighbours, but had my earplugs with me so was alright
- Mary (10/5): Value for money, amenable, attainable and worth the time, money and everything in between. - There is nothing I could fault about Aleri. The contact and response was second to none. I loved that Mario and Verena thought of everything, from giving insight into Florence to giving their personal recommendations to food, market and must sees around Florence. The apartment was luscious. Spacious and making use of the washing machine was a plus. There is nothing I can fault about Aleri. The location is central and was so easy to navigate around. Florence is a beautiful place and if I was to go back, Aleri would be my first choice every time. Thank you Mario and Verena for the best stay, location and recommendations.
- Shirin (10/5): Perfect perfect perfect - It feels like you are at home. Location was perfect. House and everything was perfect clean.
I would defiantly recommend it.
- Ashley (5/5): Nice location, but too bad the noise from upstairs is terrible. - The host maintained good communication throughout the stay. The apartment is very close to the train station and other sights. The apartment was clean and equipped with things to make my stay a comfortable one. The people living on the floor above this apartment were very very loud until FOUR in the morning (FIVE on one night). They made loud noises directly above the bedroom by constantly dropping or dragging something heavy across the floor above, walking heavy-footed, and talking loudly (you can hear everything), or playing music. And this is in addition to the loud noise coming from the bar that is right next to this apartment. Honestly, it was impossible to sleep well, therefore, my physical condition was impacted and I was extremely tired during my stay because I couldn’t get good sleep. I would recommend that the host talk to the people living upstairs to be more quiet or considerate, especially late at night. Although I would only like to comment on nice aspects of places I stay in, I’m sharing this since I would have liked to have known about this before booking my stay since sleep is important to me. And if I had I known about these issues, I probably would not have stayed here…
- Gretchen (10/5): Perfect, excellent, the best. - Location was perfect, property was amazing.
- David (4/5): Apartment in old building that had a nausiating sewer smell so badly that we could not stand to be there. If we could ha - Location and size of space Disgusting sewer smell that continually got worse.
The smell was so bad we were nauseous the entire stay!
- Boris (10/5): Perfect stay - very convenient location of the apartment near the station and the center. All attractions are within walking distance. 5-7 min supermarket. The apartment corresponds to the description. I can't find anything I'd like to improve...
- Richard (10/5): Exceptional -
- Jolyon (9/5): Great location and good value - Spacious, old charm, everything worked In the evenings there was noisy music from the bar below. Also we could clearly hear people in the apartment next door
- Nickie (10/5): Huge place awesome location - This is my 2nd time in Florence and this place is my favorite. So near the main train station (S.M.Novella) maybe 6 to 10 mins walk. And so near to everything you want to see in Firenze. If you don't mind walking everywhere then this is the place for you.
Its in the first floor so its a short flight of stairs up. Everything is so clean and check in is straight to the point and convenient. I'll stay here again in the future!
Plus its near a laundrymat and supermarket too! if you're a few weeks in to your Eurotrip you can have someone do your laundry or do it yourself. NONE!
- Donna537140 (7/5): Good -
- Charlene (10/5): A perfect gem in Florence. Will definitely recommend anyone to stay here - I made a great choice staying at this apartment. It's conveniently located near the train station, making it easy to access local attractions. Despite its central location, the area is quiet and not overly busy, allowing for a peaceful stay.
- Judith (9/5): We only had 2 nights in Florence and the apartment was a fabulous base to explore, very convenient location, comfortable - The location was great, close to the station for transport and a very short walk to the galleries, restaurants and main sights in Florence. We were provided with easy instructions via WhatsApp to access the apartment and a great guide to Florence and where to eat etc. Nothing
- Barbara (10/5): Good facilities close to train station and not far to walk to the main attractions. Very good value for money would defi - Everything
- Victor (9/5): Superb -
- Laura (10/5): Fabulous, quiet, air conditioned apartment, so close to all attractions, transport and restaurants. Loved our stay. - Close to train station and public transport. Central to all main attractions and restaurants. Air conditioned rooms. Very quiet.
- Cooper (10/5): Good value in a great location - Very clean and full of old world charm. Large and open and well set up.
- Nandeesh (9/5): Good stay in Florence. - Very continently located to the train station. Large and spacious apartment. Host communicated promptly and was helpful Location is convenient but wasn’t clean at the entrance/street level and felt a tad bit unsafe.
- Valerie (10/5): The perfect apartment in Florence city center with comfort, nice size, convenience & value for money - The apartment was a great size, had all the amenities along with a nice location. It was the perfect home away from home in the center of Florence. I highly recommend staying here! The management is excellent and very communicative to make sure the stay was perfect. This is rare! This is a gem! We were super happy with no complaints
- Ting (10/5): Wonderful stay. - Very convenient location, the apartment is well
Equipped and clean. Everything is very well prepared and thoughtful. Highly recommended. Super good.
- Belnik (10/5): Great apartment and wonderful stay! - We had a fantastic stay at this apartment in Florence! The location was absolutely perfect, with everything we wanted to see and do just a short walk away. The host was incredibly accommodating, allowing us to drop off our luggage early, which made our arrival smooth and hassle-free. The apartment itself was clean, comfortable, and had everything we needed for a wonderful visit. Highly recommended!
- Natasha (10/5): Great location, lovely apartment - My partner and I loved staying here! Such a great location, really easy to walk into the city and across the river. The apartment was so spacious and clean, and the host was great at keeping in touch and offering any help if needed. Would definitely recommend!
- Katherine (9/5): Superb -
- Pamela (10/5): Great apartment - Location and apartment Nothing
- Victoria (10/5): Very comfortable - Very nice and clean charming apartment with kitchen , 5 min from train station
- Annalisa (10/5): A cozy and romantic apartment - The apartment was very elegantly furnished, with the typical Florentine taste. I loved the painted wardrobes and the little wall paintings of vases and flowers in the niches.
- Kerry (9/5): We would use again. - So close to the train station. Wonderful! Very quiet room. More natural light.
- Josh (10/5): Perfect in almost every way - Location is excellent, everything is clean and comfortable, and the hosts are incredibly helpful and responsive. It's not too accessible if you can't do stairs, and the shower is a really on the small side.
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