PALAZIO CONDO (MOUNT AUSTIN)
Location: Jalan Mutiara Emas 9/23 PALAZIO B2 12-05, Johor Bahru, my
Star Rating: 6.1 Stars
Property Type: Apartments
About this Property
Convenient Location
PALAZIO CONDO (MOUNT AUSTIN) is strategically located just 23 km from Singapore Zoo, offering easy access to popular attractions like Night Safari and Holland Village.
Family-Friendly Amenities
With family rooms and a children's playground available, this property is ideal for guests traveling with their loved ones.
Comfort and Convenience
Enjoy modern conveniences like air conditioning, a fully equipped kitchen, and free WiFi during your stay at PALAZIO CONDO (MOUNT AUSTIN).
Book now for a relaxing and enjoyable stay at PALAZIO CONDO (MOUNT AUSTIN)!
Important Information
Please inform PALAZIO CONDO (MOUNT AUSTIN) in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
A damage deposit of MYR 200 is required on arrival. This will be collected by bank transfer. You should be reimbursed on check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Lift / Elevator
- Express check-in/check-out
- Car hire
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- 24-hour security
- Security alarm
- Mobile app for room service
- Television in common areas
- Express check-in
- Free wired internet
- Golfing on site
- Playground on site
- Tennis lessons on site
- Self parking (surcharge)
- Water park access (surcharge)
- Offsite parking discounted rates available
- Internet access
- Exercise/lap pool
- Japanese garden
- Secured parking
- Golf cart
- Swimming nearby
Rooms Available
-
Apartment With Pool View
The unit offers 4 beds and 3 futons.
Max Occupancy: 10 (8 Adults)
- Private bathroom
-
Family Studio
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
-
Deluxe Double Room With Balcony
The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Private bathroom
-
Studio With Balcony
The unit has 1 bed and 1 futon.
Max Occupancy: 3 (3 Adults)
- Private bathroom
-
Studio With Balcony
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
-
Studio Apartment
Featuring a private entrance, this air-conditioned apartment consists of a kitchen, 1 bedroom and 1 bathroom with a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with city views, this apartment also provides a washing machine and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Electric kettle
- Stovetop
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shallow end
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key access
- Key card access
- Window
-
Superior Studio
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
-
Studio Apartment
Boasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony with city views, this apartment also offers a washing machine and a flat-screen TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Electric kettle
- Stovetop
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shallow end
- Shampoo
- Body soap
- Accessible by lift
- Key access
- Key card access
-
Superior Studio
Offering free toiletries, this studio includes a private bathroom with a shower and a hairdryer. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned studio offers a flat-screen TV, a washing machine, a private entrance, a seating area as well as city views. The unit has 2 beds and 1 futon.
Max Occupancy: 5 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Dishwasher
- Washing machine
- Private bathroom
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Electric kettle
- Stovetop
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shallow end
- Shampoo
- Body soap
- Accessible by lift
- Key access
- Key card access
-
Apartment With Balcony
Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an electric kettle. Boasting a balcony with city views, this apartment also offers a washing machine and a flat-screen TV. The unit offers 4 beds and 2 futons.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Washing machine
- Private bathroom
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Electric kettle
- Stovetop
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shallow end
- Shampoo
- Body soap
- Key access
- Key card access
Guest Reviews
- Tai (9/5): Superb -
- Yumi (3/5): Poor -
- Joker (7/5): Good -
- Omilia (10/5): Exceptional - All the facility meets the expectation The PIC was unapproachable, rigid, and lacked basic courtesy. The deposit refund was unnecessarily delayed and poorly handled.
- Liew (4/5): Disappointing -
- Mohammad (5/5): Passable -
- Aiman (10/5): Recommended - nice, strategy place, good privacy, clean and complete.
- Miss (1/5): Bad - All is old already Bed felt like a rock, tv was too small and sofa felt like a rock too. No microwave provider. The room smelly and the room is too narrow. Not recommended ☹️☹️. Admin unfriendly
- Thiyaga (7/5): Good -
- Azli (4/5): Disappointing -
- Chua (2/5): Very poor -
- Chua (2/5): Very poor -
- Muhammad (9/5): Superb -
- Iman (8/5): Very good -
- Norwahiduwati (7/5): Good -
- Asri (9/5): Nice to stay - Cleanliness, nice smell, water heater working fine, icebox perfect, got table for working seperated with dining table... Comfortable sofa... Superb airconditioning and fans... Iron not working and door entrence not having normal key. Only used padlock with keypin which difficult for in and out... Bed is not even...
- Roslee (9/5): everything okay - a place that is not busy and crowded, easy to go
- Kamalrul (7/5): Good - Good
- Khairi (8/5): Very good -
- Chong (1/5): horrible experience we even have - location is great The person in charge is rude and all the facilities in the studio are old. The bed was uncomfortable, the pillows were dirty, the toilet walls were in tatters and there were cockroaches in the kitchen. the worse experience we even have.
- Sharifah (5/5): Passable -
- Efariza (7/5): Good -
- Nurul (4/5): Disappointing -
- Anjali (10/5): Exceptional - Thanks for the good homestay
- Zulhaikal (10/5): Exceptional -
- Suhaimy (10/5): Exceptional -
- Suriani (5/5): not too pleasant - Location varies from the initial booking. Alternative place is far from city. Toilet
- Sheka (1/5): Bad - The place good Tandas Kotor Dan staff nya sombong lmbat bls chat Dan lmbat refund deposit
- Fuad (9/5): Superb -
- Shumei (8/5): Very good -
- Aziz (2/5): Very poor -
- Tee (9/5): Superb -
- Teo (1/5): Bad - The only thing i satisfied is location only Dear Booking.com Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding my recent accommodation booking. The property address is listed as Jalan Mutiara Emas 9/23 PALAZIO B2 12-05, 81100 Johor Bahru, Malaysia. Upon arrival, I encountered several issues that made my stay extremely unpleasant: The host assigned me to a different unit (B1 13A-16) instead of the one I had booked. The actual room was outdated and in a very poor condition, with cleanliness far below acceptable standards. The host failed to provide clear instructions on how to access the parking area, resulting in my car being clamped. When I contacted the security team for help, they advised me to call the host. However, the host was uncooperative and extremely rude. Despite multiple attempts to reach out, I received no response until 9 AM the following morning, long after I had reached out at 11 PM the previous night. To make matters worse, the host falsely claimed that they respond promptly to all inquiries. This experience has been deeply disappointing and far from the standards I expect when booking through your platform. I kindly request your assistance in resolving this issue, including a possible refund or compensation for the inconvenience caused. Thank you for your attention to this matter. Please let me know if you need further details. Sincerely, Teo Mee Shin
- Awang (8/5): Very good -
- Willis (1/5): Don’t book here trust me! - Nothing. Everything. Staff were super rude. They don’t want to give back deposit until I keep calling them.
- Rahman (4/5): Disappointing - 1)No partition at all between hall & room.. 2)Have a deposit payment even we have pay fully price in the apss. 3refundable of deposit is too late... Take more than 48h
- Isma (4/5): Disappointing -
- Noridah (5/5): Passable -
- Lok (1/5): Bad - Terrible service Terrible facility
- Jassica (8/5): Very good - The Airbnb is comfortable, well-cleaned, and conveniently located.
- Jais (7/5): Good -
- Jyha (10/5): Exceptional -
- Pook (1/5): Bad -
- Rozini (5/5): Passable -
- Shah (9/5): Superb -
- Nor (5/5): Passable -
- Muhammad (10/5): Exceptional -
- Bee (9/5): Superb -
- Zuraidah (5/5): Passable - My request was condo for 3 room from booking.com. The host replace my booking to another place with only 2 room and compare the price with i already booked from booking.com.the apartment was smaller than my booking.
- Sharif (1/5): Worse one I have stayed ever - I don't like anything The wash room has a gas pipe instead of washer... charging me RM 90 for cleaning charge and it was hidden...the worse is after completion of booking they are not keen to give room keys because they want deposit SGD 65
- Elaine (6/5): Pleasant -
- Noor (10/5): Exceptional -
- Salmie (7/5): Good - Nice room
- Tuan (3/5): Horrible experience. Not recommended for low patience tourists - 1. The host & management agent aren't friendly. Not welcoming nor addressing proper check in/check out procedures. They not even saying thank you for any circumstances. Poor Malay / English skills. 2. Taking car parking pass was hard with unclear instructions. So as checking out process. Tried to called a few times only to receive sour response from the host. 3. The parking lot was small and use provided RFID which was sometimes difficult to scan. 4. The bathroom was dim lighted and unclean. Leaking here and there including the faucet. Found various size of cockroaches inside bathroom. However on the 2nd day, the bathroom's light went off. 5. The facilities of the apartment are fairly maintained. 6. Lastly, the deposit was too high for poorly managed unit. RM200 - And rudely refuse to lowered the amout. On top of that, she hold refund process for more that 26 hours after keep reminding her. How upsetting
- Siti (8/5): Very good - the place is comfortable, can sleep well at night, near ikea and aeon.. the wifi is bad, the host services need more work to do..
- Allan (5/5): Passable -
- Elaine (7/5): Good - The unit is clean and spacious, well maintained. Furnishings and fittings in the unit seems aged, need some works. Aside from that, the AC gets cool slow as the unit is warm.
- Veera.g (6/5): Pleasant -
- Mohammad (9/5): Superb - All good Tv dont have netflix😞
- Drhar (3/5): Poor -
- Aik (5/5): Passable - Cheap is the best part about this stay 2 queen and one is sinking.. water for bath is small.. no drinking water provided..
- Logeswary (5/5): Passable - Poor staff management...given deposit and fill in link until we arrive called and said we didnt transfer but was already made 2 days earlier.... Refund taken more than time promising... Small parking for big car
- Fatin (3/5): Will be the first & last I booked this PALAZIO JB. Not recommended at all. - Aircond ok Heater ok Tv ok Must check out early 1hour from the actual time (11am check-out, if u guys late will charge RM30/hours). While the timer in booking.com was check-in 3pm & check-out 12pm. Add-on RM200 charge after u make payment at booking.com. They will inform u by WhatsApp about it.
- Mercy (5/5): Passable -
- Winnie (8/5): Overall happy with the room. - Quiet and hassle free. One of the wardrobe door was broken. TV cannot work.
- Aida (8/5): Very good - toilet quite confusing and have no bidet, only gayung
- 06 (3/5): Poor -
- Roy (8/5): Very good -
- Patricia (5/5): Passable -
- Nazatul (7/5): Good -
- Adnan (6/5): Pleasant -
- Rutrah (8/5): Very good -
- Maimunah (10/5): Exceptional -
- Nurul (7/5): Good -
- Gomathy (7/5): Good - All The customer service..the way they talked is very rude
- Hassan (8/5): Very good -
- Zuraihah (9/5): so far, my family feel very comfortable with the apartment - should provide the rice cooker or microwave no
- Namielynnnn (5/5): Passable - The view is great located at level 9..There kitchen is big and given fullset of equipement such as pan and cooking utensils. Did not satisfy with the customer service,it mention 48 hours to transfer back depo rm 200 but it took about 4 days to get my depo back with continue messaging in the group..Hence the tv provide does not support apps like netflix so i have to use my own laptop to see my entertaiment.The toilet was a bit smelly as the window was not open so the smell is trap in it…
- Chun (2/5): Very poor - Air con strong Couldn't get into the parking and had to wait at the security whole owner sorted out with the security guard. The condo is very old and has the feel of a 1 br HDB, especially the toilet. No microwave.
- Muhammad (5/5): Passable -
- Ai (8/5): Very good -
- Syafiqah (10/5): Exceptional -
- Shamin (1/5): Bad -
- Kelly (7/5): Good -
- Syafiq (5/5): Passable - Everything was fine except the deposit. Took more than 4 days to return my deposit.
- Fatihah (9/5): Superb -
- Behati (5/5): Passable -
- Harith (5/5): Passable -
- Fauziah (7/5): Good - High amount of deposit ( rm200) required by the owner. Promise to return deposit within 2 days after check out. Unfortunately the deposit was returned after the 4th day, after being given a reminder to the owner. .
- Nazatul (7/5): Good -
- Deez (10/5): Exceptional -
- Muhd (10/5): Exceptional -
- Marjuliana (2/5): Very poor -
- Norhamizan (8/5): Very good -
- Sakol (9/5): Superb -
- Skysha (7/5): Good -
- Thamilarasan (4/5): Disappointing - The room is very comfy. Host did not properly guide on the check in process. I reached on time and until that I did not get QR code to register at the guard house. I had to ask them and waited about 10 minutes for the response. There are no proper video to show where is the parking lot. I had to find the parking lot searching and missing the number. It was a bit troublesome to find the parking lot.
- Joseph (1/5): Bad -
- Anonymous (10/5): Exceptional -
- Lee (7/5): Good - It is conveniently located in the heart of Mount Austin. It is near Aeon Grocers. The towels were clean. The shower cream and shampoo were adequately provided. Cutlery, plates and cups were provided. The person in charge was responsive to problems faced and helped to rectify. The locks was rotary type. I did not know that I need to pay attention I did not disturb the numbers before locking it. I accidentally locked myself in . It looked me more than 10 minutes to unlock it. The door grill was too close to the wooden door. The lock location was too low, making locking and unlocating very difficult.
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