The Melrose Kernick Avenue Apartment

Location: 36 Kernick Avenue, Johannesburg, za

Star Rating: 5.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking throughout
• Free wired internet
• Offsite parking discounted rates available
• Internet access

Rooms Available

• Apartment

  The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment offers a TV, a washing machine, a private entrance and heating. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Refrigerator
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Kitchen
  • Private entrance
  • Oven
  • Stovetop
  • Linen
  • Clothes rack

Guest Reviews

• Prince (1/5): Filthy property run by an inhospitable Guest. Don't be deceived by the photos. Book at your own risk - The only positive attribute about the property is location. I booked for 5 nights but only stayed one night after cancelling the booking. Firstly the Host is in accessible via the listed phone number and can only be contacted via the Booking.com messaging platform. Apparently, the property had been closed for an unknown but extended period due to a "Security risk", something I only learnt from the Host when I complained of discomfort. I observed that the property had had a major roof leak and rain had damaged and soiled the ceiling and wooden doors. When the property was re-opened for guests, shower cubicles had developed molds, linen accumulated dust and a foul smell that develops during extended periods of no ventilation. The couches that look immaculate on the property advert on the Booking.com App had visible dust and dirt marks. I could not reach the Host via the listed number on the day of checked in and could only reach the host the following day. I requested for a clean up of the place but was advised that there would be a charge of R500 for the service and furthermore, that service would only be available after spending two nights at the property. I protested and refused to pay for a service that was already included in the rate I had paid. After an exchange of messages via the Booking.Com App, the Host grudgingly agreed to only send a Cleaner the following day but the Cleaner would only dust up the property without deep cleaning and washing of curtains and Linen. I declined the offer and advised the Host that I was cancelling the booking as I was not prepared to spend another night in a filthy apartment. I advised Booking.com of my ordeal via the messaging platform and followed up with a telephone call to Booking.Com Johannesburg Customer Care, cancelled the booking and checked out. I requested for a reimbursement and the Host initially declined but reached out later with an offer for a full refund subject to me giving a 10/10 rating of the property and I have declined misleading potential Guests.
• Thembi (9/5): Superb - The place is in perfect location and the view. The beds in the apartment are not comfortable and couches are finished they have to be repaired.
• Collin (6/5): no tender care - location no cleaning services and doors don’t close

Photos