RESidenza Condonium - D1mension & Zenity Tower, SG's Heart & Gym, Pool

Location: 608 Võ Văn Kiệt, Phường Cầu Kho, Ho Chi Minh City, vn

Star Rating: 8.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Car hire
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Wheelchair accessible
• Shared kitchen
• Public transport tickets
• Emergency cord in bathroom
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Playground on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Games
• Private picnics
• Japanese garden
• Charcoal grill
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Apartment

  Guests will have a special experience as the apartment features a spa bath. Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a washing machine, executive lounge access, a seating area, a flat-screen TV with streaming services, as well as city views. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Superior Apartment

  The unit offers 1 bed.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

• Two-Bedroom Apartment

  This apartment offers a spa bath. Featuring a private entrance, this spacious apartment also consists of 2 bedrooms, a seating area and 2 bathrooms with a shower and a hairdryer. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, executive lounge access, a dining area as well as city views. The unit offers 2 beds.

  Max Occupancy: 6 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Three-Bedroom Apartment

  Guests will have a special experience as this apartment features a spa bath. Featuring a private entrance, this air-conditioned apartment is consisted of of 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, kitchenware and an oven. The spacious apartment offers a flat-screen TV with streaming services, a washing machine, executive lounge access, a seating area as well as city views. The unit offers 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

• Studio Apartment

  Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a flat-screen TV with streaming services, a washing machine, executive lounge access, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• Long (10/5): - The apartment services here have truly surpassed all my expectations; not only is the staff exceptionally friendly and always willing to assist with any request, but the quality of the amenities is outstanding, with everything from fast, reliable internet to excellent housekeeping, ensuring that every aspect of my stay is as comfortable and enjoyable as possible
• Nam Tran (10/5): - One of the things I liked the most was the very clean bathroom. It had all the necessary amenities like towels, shampoo, and body wash. The hot water was strong and stable, making showers very enjoyable. The staff were also friendly and quick to help whenever I needed anything. Overall, for the price, the experience exceeded my expectations. If I have the chance to come back, I would definitely choose to stay here again. Highly recommended!
• Hazel (3/5): Not recommended - Nothing 1. One of a double bed is deception. It cannot fit 2 adult at all. 2. Master room air conditioning is not working well. 3. Place was quite dusty. 4. One attending staff was rather rude.
• Queenhu (1/5): Was not able to check in as no one answers our phone calls, we had to book elsewhere in the heat with 2 children. I do n - None We booked this hotel last minute in HCM but we were never able to reach anyone to enter the room so we had to book elsewhere. It was very stressful to manage that with a child, a baby and the hear outside the building. I attempted to reach many times but no answer. The only positive is that they never charged me and agrees to cancel without hassle the next day.
• Hà My (9/5): -
• Kristian (1/5): - Nothing They cancelled our booking when we arrived
• Ngo (1/5): - Last minute cancel, provided alternative option but was not reasonable. The place - Zenity has very good facilities, but we didnt get to stay so was not sure of host’s or apartment’s credibility
• Adison (2/5): Exactly like other reviews said, staffs were only quick to responding when it comes to collecting your money and kicking - A very good and convenient location to all other districts Bathrooms are dirty with odors. They definitely don’t know to how to sanitize things around the house. Bedsheets and sofa all smelled bad.
• QUANG PHONG (10/5): - Thật sự sang trọng và riêng tư, mình thấy rất hài lòng và các bạn của mình cũng vậy. sẽ còn quay lại cho chuyến du lịch sắp tới
• Dương (1/5): Trải nghiệm tệ - Host không nhiệt tình, không hỗ trợ người đặt phòng
• Georgina (5/5): - 4Ps restaurant, excellent Cleanliness, no staff in building to help, had to rely on What's App, they did respond quickly though.
• Quyen (7/5): ổn, - Tiện đi lại, sạch sẽ, an ninh tốt đậu xe ô tô qua đêm phí cao, hoá đơn đỏ để đi công tác không có, có mỗi pizza 4P ko có cửa hàng tạp hoá hay siêu thi gì gần đó nên tiện ích khác phải di chuyển ra ngoài
• Michelle (1/5): Completely disappointing as we didn’t get to stay. - We arrived at property later in evening and it looked so nice from the exterior. On arrival we attempted to contact property to arrange check in, no previous message to inform us of any changes. Message received back informing us due to some electrical issue we could no longer stay. Effort was made to move our accommodation and transport arranged. The property we were moved to was absolutely disgusting. Place was filthy, bed linen not clean and towels were stained and ripped. Stale cigarette odour. We were incredibly upset, vulnerable tourists in a foreign place with no opportunity late at night to seek alternative accommodation. When I raised my concerns and questioned why no contact was made to inform us we could no longer stay at booked accommodation person said she didn’t have my contact details, completely un true obviously given we booked through booking.com This experience completely ruined our 48 hour stay and I would hate for anyone else to go through the same.
• leonardo (1/5): muy malo, sobre todo porque no era el departamento que alquile - NO era el departamento que habia alquilado me llevaron a otro diferente, no habia platos no habia cibiertos no habia vasos completamente sin equipar, tampoco pude pagar con tarjeta todo efectivo
• Wut Sun (9/5): - Its a spacious and modern unit. There are no bath soap and shampoo. The towels can be cleaner without previous stain marks. The kitchen lacks cups, bowls and plates.
• Scott (8/5): - Modern apartment with washing machine and laundry liquid provided, fridge, hairdryer and all stocked facilities. beautiful view, amazing rooftop pool and gym. Suana facilities were under renovation at time. Slow drawing showers, could have been a little cleaner, walls were a little dirty.
• Ramazan (1/5): - Serious communication issues. They cancelled my reservation in the middle of the night without any notice, then tried to sell me a more expensive room. Don’t trust this place with your booking - you’ll end up stranded.​​​​​​​​​​​​​​​​
• Azadeh (4/5): - Good location with easy access to tourist attractions. Please note this is a review about Lancaster apartment and the host as the host changed our original booking from RESidenza Condominium: On our way from the airport to the accommodation, we were called and informed that our booking was no longer available due to a lack of electricity. We were asked to go to a different apartment that was completely different from what we originally booked—there was no swimming pool or any of the advertised facilities. We had to change the destination address while already in the taxi. When we arrived, the rooms were not ready at the 2:00 p.m. check-in time. They were only ready at around 3:30 p.m., and even then they were not clean. We had to use a vacuum cleaner ourselves to clean the rooms before we could use them.Because the original accommodation was cancelled by the host, we were no longer able to make the payment through Booking.com. Even though we clearly said we were uncomfortable with this and did not have much cash with us, we were forced to pay the full amount in cash in advance. We paid 5 million VND, which was all the cash we had at the time, but were told we had to pay the remaining balance as soon as possible. We paid the balance the following day.We felt we had no real choice, as it was high travel season and we were in a foreign country. We are extremely disappointed and feel taken advantage of. We booked through Booking.com because it is supposed to be a reliable platform, but in this situation we could do nothing and were forced to accept it. We raised all of these issues with the host, but the only response we received was that we were “never forced” and could have gone somewhere else. Additionally, the free airport transfer that was advertised in the original booking was never provided.
• park (1/5): SCAM PLACE - SCAM This is a scam. They rejected my card over booking.com (two cards) which were used to book other accommodations through the app multiple times. Acted like everything is okay from the day before to 8pm. I touched down at 8pm and informed them. Then they tell us the booking is cancelled and they tried to sell us a more expensive place through whatsapp saying the booking is taken. However, upon checking on the app, the place was still bookable. Typical scam. DO NOT BOOK
• Ella (1/5): BLUFF!! - Detta är en bluff. Alla bra reviews är garanterat fejk. Vad ni än gör boka inte detta! Borde tas bort från booking omedelbart. Om dom kontaktar dig via whatsapp - svara ej. Dom använder bilder från en annan persons lägenhet vilket är olagligt. Detta är inte lägenheten dom hyr ut utan dom kommer precis innan du anländer påstå att lägenheten är ”trasig” och omdirigera dig till en sunkig lägenhet i ett annat distrikt och kräva mer pengar av dig. Detta är olagligt och jag har gjort en polisanmälan för bluff. Vakterna i lobbyn är med på denna bluff det hela är väldigt märkligt.
• Margaretha (3/5): Varning för detta boendet! - Vi blev avbokade 1 timme innan ankomst med påstående att mitt American Express inte funkade. Mycket märkligt, för Booking drog kostnader för andra boenden,taxi och utflykter både tidigare och senare! Vi fick problem att fixa nytt boende och timmarna rann iväg. Det fanns fler sällskap som blev utsatta för samma sak. Och det stod stora skyltar i lobbyn att det var förbjudet hyra ut korta perioder genom Airbnb och Booking. Så detta boendet gick väl under radarn och det kändes väldigt skumt för ingen ville kännas vid oss och vår bokning. De i receptionen visste inget. Så stor varningssignal för det här skumma boendet som hyrdes ut av en privat värd genom Booking. Att vi blev avbokade utan egentlig orsak. Och att ingen tog ansvar när vi försökte få kontakt. Utan vi blev satta helt på pottan!
• Khánh (10/5): - Căn hộ sạch sẽ thooáng , chủ nhà thân thiện nhiệt tình.chắc chắn sẽ giới thiệu cho bạn bè và người thân đến
• Ross (5/5): Good price but a let down in many small ways. - Very good value for a 2 bedroom 2 bathroom apartment with a super good pizza n pasta restaurant in the same complex, that one is absolutely 5 Star. The host seems to only respond when it comes to payment, any other issue was ignored completely or took hours just to get a response. Plus I might add the ‘brother’ who met us to take the payment and show us the apartment had to be the single most unfriendly Vietnamese I’ve ever met, his attitude was obnoxious, either he hates foreigners or just maybe hates everyone and his ‘job’. So issues we had were, towels that had been sprayed with Febreeze, now was that because they hadn’t been washed and was a quick disgusting way to camouflage the towels hadn’t been washed or not, who know but we insisted they be changed, 1.5 hours later we got fresh towels that had to be the cheapest thinnest towels anyone could find at the market, they’d been washed but were still slightly damp. Then there was the disgustingly condition of the soap dispenser of the washing machine, see photos. No response to that complaint so we cleaned it for them. Then the black color shampoo, what the heck! Now it’s meant to be black after translating the Vietnamese on the bottle, but what hotel or condo host supplies such a disgusting looking shampoo??? Then there was the lack of hot water on day 2 in one of the bathrooms, the mould in the shower, the dirty cutlery in the kitchen, oh and bad luck if you needed spoons as none are supplied. Also the promise of a second key card, didn’t happen. The remote control for the soundbar that someone (the host) had inserted the battery upside down so that you couldn’t use it (fixed that for them as well. It’s all,those small things that grate on people. Luck the price was reasonable or I’d be even harder on the score. Such easy things to fix and it would be a great place, but until the host fixes the things it remains as a just ok place. The slow communication was the worsts thing though, it was I don’t care I’ve got your money now.
• Andreas (8/5): -
• Cao Thanh Luan (10/5): - Everything here is great, especially the pool and the grounds of the building.
• Oralie Nguyen (10/5): -
• emmfeles (3/5): I will never book this place again - The check-in was in person, and our colleagues arrived separately. To check in, my first colleague was requested to pay a deposit, which was handed back three days later, even though the personnel said they would return it on the same day after the second colleague arrived. Many people are handling tiny tasks, so we couldn't communicate efficiently with a responsible person about anything. Also, there is a price difference hidden if you pay with a card. Not in all the years I have been a Booking.com user have I ever faced this situation. Both the hosts and Booking.com dealt with this terribly and in very bad timing. I am quite disappointed about this. In the end, we paid more for an apartment we found dirty when we checked in that was cleaned 3 days later after having ANOTHER hundred messages arguing with the hosts because they wanted us to pay extra for such cleaning. Nothing at all from the poorly handling of the check-in, to the dusty apartment we checked in, to the miscommunication with the team of the hosts, even though they added us to a WhatsApp group with many of their teammates involved. I disliked the timing; they handled things like giving us back the deposit, cleaning the apartment, and providing us with a second card for the door.
• Loan (10/5): - Ở đây rất hài lòng, căn hộ đẹp, tiện nghi đầy đủ. Vị trí trung tâm thuận tiện đi lại. Hồ bơi và phòng gym sạch sẽ, thoải mái sử dụng. Dịch vụ chu đáo, không gian yên tĩnh đáng để nghỉ ngơi.
• Carlos (10/5): -
• Carlos (10/5): -
• Annemiek (1/5): Oplichting! - X Op de dag van de boeking zag ik in Booking dat ik mijn betalingsgegevens moest bijwerken, omdat mijn creditcard niet klopte. De gegevens klopte gewoon, dus niets mee gedaan. Desondanks kreeg ik een app met een kopie van onze boeking met de vraag hoe laat we aankwamen. Het leek dus toch goed te gaan. Bij aankomst was de incheck heel onduidelijk. De persoon die me ‘s morgens een bericht had gestuurd reageerde niet op berichten of bellen. En de contactpersoon in de Booking app reageerde heel vaag. Ik moest een Whatsapp sturen, en dan zou een derde persoon de incheck doen. We hebben eindeloos in de lobby gezeten en er werd niet meer gereageerd of opgenomen. Na een uur kwam er een vrouw met een raar verhaal. We konden het appartement niet in door een electronisch probleem. Het appartement was afgesloten ivm brandgevaar. Ze was heel zenuwachtig en probeerde iets anders voor ons te regelen. We hadden wel door dat het een onzin verhaal was. Het was inmiddels ‘s avonds laat, dus we gingen maar naar dat andere appartement in plaats zelf ter plekke nog iets regelen. Ze bracht ons erheen. Het was een oud en vies appartement, en in district 3 en niet in district 1. Toen we eenmaal moe in het appartement hadden uitgepakt las ik de review van vorig jaar juli waarin ze hetzelfde hadden gedaan. En de belofte dat we het zwembad konden gebruiken klopte niet. De dag erna moesten we per dag €48 betalen voor 4 personen. Inmiddels reageren geen van de drie personen meer op berichten van ons. Bij het uitchecken dus foto’s opgestuurd hoe we het appartement netjes hebben achtergelaten, om daarover weer leugens te voorkomen. Mijn advies: niet bij deze persoon boeken!!!
• henlly (10/5): - Great apartment from staff to room, free gym and pool, I will come back if I have a chance to come back to Ho Chi Minh city
• Kiều (10/5): ok - The apartment is quite pretty with many impressive decorations, the view from this apartment is also quite nice.
• Ishank (1/5): Bad -
• Henry (10/5): Amazing stay - The room is beautifully decorated, the apartment is spacious and comfortable when staying with family, Brandon staff is very enthusiastic and thoughtful, they arranged a room on a high floor for my family pool and gym is free so it is so nice, right in the center so it is convenient for eating and shopping. Because it is in the center, the food price is a bit expensive, but the staff showed me some dishes in the neighboring areas with more affordable prices
• Nga (10/5): Nice ! - The apartment is very satisfactory. What's more special is that here I can use the swimming pool anytime without any charge.
• Thien (10/5): Exceptional - Great properly located in district 1 close to everything you could need. Beds were super comfy and staff were lovely
• Thai (10/5): Exceptional - The location is very good with the standing view. Also it is close to the major attractions and safe surroundings
• Hung (6/5): Pleasant -
• Jack (3/5): Description doesn't match apartments. - Location was good. TL;DR. Lots of issues, room and apartment don't match description. Couldn't swim until final day. Stay somewhere else. Don't recommend booking here or any similar apartment. Just get a hotel. Firstly, I don't know if it was booking.com's fault or the host's, but our hotel name and location changed a month or so before travelling. This was fine, but then when we got to the hotel, we were no where near our booking said we would be. At least a kilometre down the road. At first I thought this might have been a glitch or booking.com's fault but after reading past reviews from people who experienced the same thing i am suspicious that this is a deliberate scheme. The photos and description on the booking were nothing like the actual apartment. The description says there is a spa bath, incorrect. It says recently renovated. Incorrect. It says no booking or credit card fees. Incorrect. Furthermore, one of the two swipe cards didn't work. Also, there were only three half used toilet rolls in one of the bathrooms. The shower head points directly horizontal so the water shoots out at a right angle from the wall and you can't change it. There's no soap. Don't get me started on the pool. We asked on the first night how to access the pool and the lady said she would send her friend tomorrow to help us access. Never happened. We had to text them ourselves. Turns out, we have to have someone accompany us to the pool area to sign us in as we are renters. So, we tried to organise this. The lady told us just to lie and tell the pool security that I, a bearded white-as-white Australian man, was named Jin and owned an apartment room in HCMC. Obviously this wouldn't work and the security asked me straight away if I have a letter from the owner. (Renters cant access the pool without an assistant, or after 4pm without a letter from the owner, as all the assistants go home).
• Thanh (8/5): The accomodation was lovely! - The location, building, and room were lovely. We contacted the host several days in advance to arrange an early check-in for my elderly mother but there was no response. We called when we arrived and were told that the host would attend to us shortly but we had to wait several hours before the host arrived. We had to wait several days before being registered to use the gym and pool.
• Jiayue (10/5): Exceptional - This apartment was so nice and spacious, perfect for staying in Ho Chi Minh, so close to the centre with bonus of being a bit quieter. Would 100% stay here again if we come back to Ho Chi Minh.The host is also so helpful!
• Erin (3/5): Ok good location, terrible check in process. No pool or gym access. Wouldn’t stay here again. - Great view good location Cancelled my booking once we had arrived already, and then we had to find new accommodation, then they returned and said they would give us a room after all. Very strange. Then we couldn’t use gym or pool, was why I booked this place. Very strange. Also we had to wait 30 minutes or more wondering what was happening and waiting for check in. Then they cancelled booking.
• Guido (7/5): Good location, but overall the apartments is a bit lower than expectations and online pictures - Location is good, in a nice neighbourhood, within walking distance to District 1 The apartment is spacious and the view (over the river) is nice There are several mini-marts downstairs Staff was helpful to solve some minor issues (a malfunctioning kettle, the property card not allowing access to the swimming pool...) The apartment description on BOOKING.COM website is not accurate: it mentions hair dryer, which was not present; it mentions slippers, which were not available. Small issues, but it would be easy to provide a more real description for better planning. Prior to check-in, BOOKING.COM sent me incorrect messages about invalid credit card. I provided two different credit cards from major international circuits, both were marked as supposedly invalid (in fact, they perfectly work). At last moment I even got a message about booking cancellation. Actually, check-in was smooth and payment easy. This issue seems to be related to BOOKING.COM, not to the property itself
• Elena (1/5): Horrible experience - Nothing Everything is so old. Dirty. We arrived and they gave an apartment in another building, we couldn't use a pool there. They said we had to go to the second building, but didn't give us a key. Nobody responded to me when I asked how come I can't use the pool One day was no water. At all. No water in toilet or shower. No cleaning, of course. No cleaning equipment if u want to clean by yourself Stuff is very rude. No one can speak English at all.
• Goyaa (10/5): Exceptional - Experience a quick and convenient check-in when I arrive
• Euan (5/5): 5/10 - The view was nice We were moved after the first night for no apparent reason. Staff were also not able to communicate with each other in order to sort things, eg we could not access gym nor lock our door, both things we requested to have fixed.
• Samantha73 (3/5): DO NOT BOOK! 1* and nothing like pictures - The view from the room was great (25th Floor) Hot water a bonus Air conditioning On arrival at the building we had still not received the checking in information. We had to contact them. Paid on arrival and queried the cost as it was more than confirmed via the app. Advised the additional service fee was to cover a clean on day 5 and the pool and gym. The name of the place actually says "free pool and gym". Firstly the apartment we were given is NOTHING like any of the pictures on the ad. It was more 1* and dirty, shabby and lacking basic necessities. Note this was apartment 25-07. They must have several properties in the 2 blocks and advertise as one which is very misleading. We paid for min 3* HCM price and got 1*. We found clothes and rubbish in draws and under beds from past guests. Draws were dusty and wardrobes filthy so we had to give everything a wipe. The crockery we did have was left on a draining board so we had to wash again to confirm cleanliness. The kitchen - four persons staying - we had - 2 chipped mugs, 3 mismatched plates, no eating knives (but 3 large kitchen chopping knives) no forks and 2 beer tankards for glasses! Hob was filthy (electric) and dangerous. If you leaned anything on the controls, it turned on! This should be locked and with children a huge worry. The "Lounge" - The sofa was absolutely disgustingly filthy with visible stains across all cushions, sagging and clearly never been hoovered behind or under cushions or cleaned at all. We had to cover with our own blanket. Coffee table, stained, old sellotape stuck to and edging coming off. Bedrooms - No mattress protector on beds. No quilts or blanket instead they used mattress protector in a quilt cover. When queried said that they would change but did not. Curtains all hanging off their tracks so would not shut properly. There was a punch hole in the master bedroom door, disguised by a sticker!! Bathrooms - ensuite - where do we start! Very grubby and old. Shower holder hanging off wall so could not use.
• Miko (10/5): i liked - everything
• Anatasia (10/5): Exceptional - good staff and nice place
• Caro (10/5): Exceptional - i like the place and the staff was nice
• Mai (10/5): good - Someone came and helped us check in. they sent full information and helped me during my stay
• Saika (10/5): Exceptional -
• Jason (6/5): A good place without proper maintenance and cleaning. - Location , swimming pool,7-eleven just downstairs and surrounded by eateries. Floor is dirty. 1 elevator not functioning,luckily only on the last day we need to use stair all the way from level 22 to level 1. No rugs to clean the table Bathroom/toilet mat unavailable Check in was slow despite asking us to inform arrival time. The usual price shown on booking.com will be the final price thru all my booking compare to other platform. This is the first time my final price shown is different as it was hidden.in the end I pay around 15% more from total amount.
• Sophia (1/5): DO NOT BOOK - Horrible management, gave us a room that looked nothing like the photo. Contacted booking.com, they did nothing too. Be careful when booking. Do not recommend!!! Stay away!!!
• Paing (10/5): Exceptional -
• Diana (10/5): Exceptional - i really enjoy the place, the location and the staff is very nice
• Trân (10/5): Exceptional - i like the staff beacause they take care me alot
• Diana (10/5): Exceptional - 2nd time i stay here and i still like the place
• Dina (9/5): perfect for me - they contacted me and asked me about of time to help me check in. I appreciated this thing
• Souta (9/5): good - They are waiting in the lobby where you will be staying and help you get to your room, sending you complete information. very enthusiastic, I like that
• Kyung (10/5): Exceptional - good staff, good place
• Olie (10/5): so good foor me - I like everything so I will stay in here again.
• Caro (10/5): Exceptional -
• Emanuel (10/5): Exceptional -
• Jung-hoon (10/5): Exceptional - Pool facilities and gym are excellent.
• Emanuel (10/5): Exceptional - It was perfectly placed as it was in a quite locale whilst being very close to the river and also close to the busy bustling side of town with the market place and toms of restaurants and even a fancy mall nearby.
• Dagobert (10/5): So good, is a place to be experienced a second time - I like everything in here since check-in, their support has been very enthusiastic and thoughtful
• Tamiko (10/5): Great! - I have come and stayed at here many times, but this is probably my favorite apartment ever
• Dela (8/5): Very good - The location is great especially if you want to save time going to nearby sports facilities and most malls with the HCMC center. The staff could improve. It took almost a long time for someone to send us the keys when we arrived and worse is they can get inside your unit while you're unaware dozing off or doing some business in the bedroom or especially if you are away. The manual lock inside is broken. An hour upon check in someone unknowingly left a liquid detergent inside which we felt embarassed because we were still trying to arrange our luggage and things were scattered around including our intimate clothes. An hour prior to check out, a lady came to deliver beddings for the next guest to occupy the room which is a crucial time for us while we were still preparing for checkout. Nevertheless it was a pleasant stay.
• Ellie (1/5): Do not bother. - The pool. Something was wrong with our original apartment booking so we were moved into another place with no pool even though we paid for a place with a pool. The new room had a horrible smell and was unclean. Not good value for money. Never offered any refund and there was lots of issues with collecting the key and bad communication.
• Emma (1/5): Complete disappointment - STAY AWAY This place was awful. They falsely advertised a modern, clean space with 3 beds, including a second bedroom. We arrived, it was one big dirty room with 2 beds. The whole place needed a good clean - there was a tub of cigarette butts left on the balcony, mysterious hair in the shower and general grime on the floor. The apartment was also supposed to have a full kitchen, but there were just a couple of spoons and not much else. I immediately told the man that this was not my reserved room. He apologised but said this was all they had and if I wanted more I had to pay. I was also told that I would not get the money back if I cancelled. In the end, I paid for an upgrade. I expected a discount for the difference but nothing. They have consistently ignored my calls/ messages and emails. Everything! Don't bother! It was not cheap and this place should not be on booking.com. There are much better places to say in HCM
• Max (1/5): Avoid this place - The views from the top floor were impressive. I paid for a room which they didn't have so they tried to charge me more for what was available which was quite run down and dirty. They tried to charge me twice too. The check in process was chaotic and not well. When the room I originally booked was available, I had to wait around till an hour later than they had originally arranged to move me. Once moved into the new room the room was dirty and the television was broken. I moved again into a smaller room than what I had originally paid for which finally was clean and decent, unlike the others. For what it costs the rooms here were inferior to nearly everywhere else I have stayed in Vietnam. Avoid this place!
• Ellen (4/5): Good potential to be nice but would never stay again - Location was nice but that’s all It was filthy, none of the pictures look like as advertised. Tried to resolve it but got no reply. We bought cleaning supplies and spent an hour cleaning it just to stand being there it was so bad. Also booking.com said checkout was at 1pm and when we got back to the property at 12.15 there was a someone already in there.
• Lauren (9/5): Superb - So close to everything! The pool was fantastic 2 out of the 3 beds were lovely and soft. My 8 year old wanted the room with the thin mattress (it had a tv in this bedroom) The owner met us at 2am in the middle of the night to check in. The hot water fom the bath was only warm, that's literally the only thing but the showers worked fine
• Leonardo (6/5): You get what you pay for - City view and building facilities are pretty good, and the location is also fine. Wifi is quite fast. Description said room come with full equipped kitchen but actually is not true. Bed mattress was a little wavely
• Jose (9/5): Excellent host, spacious apartment, proximity to city, amazing view. - - Spacious room, very close to city center considering "hail-a-taxi" service was always available. - Shortcoming in the room were immediately rectified by the host. - Host and staff were very very helpful - Cleaning of the room was done only once every five days - Cleaning supplies were not available(broom) in the room - Pool was not accessible on the tower we were staying on. We had to walk across to the adjacent tower to get to the pool, which was on the other side of the main road and a good 5~10min walk one way.
• Kyung-ja (10/5): Nice - It was well situated to get into D1, the building was secure and clean, lovely pool area
• Diana (10/5): Exceptional -
• Han (10/5): Nice - i stayed before and will be back again. Always clean, friendly staff and a good price.
• Prabodha (3/5): Poor -
• Chris (4/5): Disappointing - Good food nearby Room wasnt clean, had empty beer can on the floor and somebody's shoes still there. Beds very uncomfortable.
• Dagobert (10/5): I love it - large room, quiet, cafe in front of, washing machine, good internet, good communication
• Anatasia (10/5): Exceptional - The staff is very friendly. I will install again next time I come to Vietnam
• Andrew (1/5): Avoid this place! - It had a washing machine albeit with an astray full of cigarettes from previous guests next to it. We checked before coming if the apartment had 3 beds and the owner told us yes. After arriving and seeing only 2 beds we were extremely disappointed and were forced to share beds. The kitchen was also inadequately equipped and the cupboards were filthy.
• Amelia (10/5): Exceptional - Amazing location with great view of the city. The apartment was nice and clean. Nothing to complain about. Host was helpful.
• Nguyễn (10/5): Nice - The living room was spacious enough for kids to run around. The view from the balcony was great too.
• Thuy (10/5): Exceptional -
• Seukkee (1/5): 절대 예약하지 마세요. Never make a reservation! - nothing It was the worst accommodation reservation, the host operated as a company and there was an agency charge for the accommodation paid in cash, didn't return the balance after payment, and didn't keep the promise of getting the receipt. The apartment wasn't cleaned properly and the service disappeared for 5 days.
• Erin (4/5): Disappointing - Easy to collect keys , communication was good at the time , pool was lovely , shops below were convenient The first apartment we were put into was having work done the shower didn’t work , it wasn’t clean , and it wasn’t the apartment in the photos on booking.com we were then told at some point in the day we had to move to our actual apartment which was much nicer but ment we had to stay in untill we were told we could and lug all our stuff to the building next door. We have asked for refunds for our first night and had no support or response
• Virginie (6/5): Pleasant - The swimming pool is great, and the appartment is spacious with a very nice view. Comfortable beds. The young guy hosting us when we arrived was super nice. The cleaning was not well done when we arrived. The equipment is too minimalistic to live in (kitchen) The appartment needs a little refresment (paintings, bathroom lighting etc...)
• Shawn (10/5): Exceptional -
• Dinah (1/5): BROKEN BED, APPALLING STAFF, DIFFERENT BUILDING. AVOID STAYING HERE!!! - The location and view Where to start????!!!!!’ Firstly, we arrived at the property and was told the building we had booked was full but that they had an alternative nearby. They then took us under a flyover to another building- the Millennium apartments. My friend and I are not fussy so we accepted it and later discovered on Tripadvisor it had 1 star reviews. My friend sat on the bed and it collapsed- she is a slight woman. We looked under the mattress and there was a 50% broken slats held up with an old stool! We called the manager and he immediately said we had broken it and had to pay 1.5 m dong. We showed them how it had been badly repaired and he then said my friend should sleep on the floor until the bed was repaired the following day- no kidding. We said that was insulting so the staff member said he would see if he could get the bed repaired that night. We were not contacted again (in fact there was complete silence to all our future messages) and we had to share a bed which was inappropriate and uncomfortable. We contacted booking.com who said they would get back to us within 24 hours. We are still waiting 2 days later and have left the apartment. Check out the photos for an example of the rooms.
• Jester (1/5): Bad -
• Thai (10/5): Exceptional - Good location. Everything was close. I would definitely stay here again
• Lyndsey (10/5): Thank you for your hospitality - Above expectations. Nice place to stay. Nice staff
• Anonymous (1/5): Mould on bathroom sink, dirty kitchen area and dirty fridge, room not as advertised, host not responding to messages. Ov - Nothing. False advertisement, there weren't 3 beds as advertised and there wasn't 2 separate rooms as advertised. When we arrived we contacted the host immediately but they took hours to respond to the first couple of messages and then proceeded to ignore messages and calls, worst experience I've ever had on booking.com. When I asked the host if we could try to find a solution they ignored messages, absolutely terrible host experience.
• Yiannis (10/5): Exceptional - The view was nice from the room window and the balcony to the surrounding skyscrapers. The room has a cool modern design, it was clean and reasonably priced. The owner was flexible and communicative, we could check out several hours later, which was a great help for us to see even more of the city.
• Thai (10/5): Exceptional - We liked that the communication with the hostess's staff went smoothly. Furthermore, the flat is very well located and you can reach everything quickly.
• Lan (4/5): I don’t think this place should be on airbnb. It doesn’t meet basic hygiene standards. Do noy stay here! - Location is great. Very close to District 1, lots of restaurants and cafes around Very dirty and rundown place! Chipped toilet bowl, stained sofa, patched walls, fallen curtain, a big hole in a bedroom door, dirty surfaces etc. I accidentally saw a cleaning lady using a toilet brush to clean a bathroom floor and then a toilet bowl…

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