Apartment Barcelona Rentals - Sarria Apartments Near Center
Location: Prats de Molló 14 Local, Barcelona, es
Star Rating: 6.6 Stars
Property Type: Apartments
About this Property
Prime Location near Prominent Attractions
Experience Barcelona at its best with our central location near Passeig de Gracia and La Pedrera. Explore the city with ease from our well-connected property.
Luxurious and Well-Equipped Apartments
Enjoy a comfortable stay in our air-conditioned apartments featuring modern amenities like a flat-screen TV, fully equipped kitchen, and private bathroom. Relax in style and make yourself at home in our spacious accommodations.
Convenient Amenities and Services
Benefit from free WiFi, private parking, and a paid airport shuttle service for a hassle-free stay. Our family-friendly rooms, dining area, and balcony provide the perfect setting for your Barcelona getaway. Reserve your spot now and make memories to last a lifetime!
Important Information
Please note that all check-ins will take place at our office location.
Arrivals after 20:00 are subject to a €50 surcharge and must be arranged with the host in advance.
Guests are required to settle all dues and sign the contract no later than 18:00.
Early check-in during office hours is available upon request, subject to availability, and incurs a fee of €50.
Luggage storage is available at reception from 11:00 to 20:00 and carries a surcharge of €5 per bag.
In accordance with local regulations, for stays exceeding 28 nights, the property requires additional guest documentation with reason of stay for verification purposes following the reservation. Additionally, a security deposit equivalent to one month’s stay is required. Failure to provide the requested documentation or the security deposit may result in the cancellation of the reservation in line with the applicable cancellation policy.This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 08:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Ironing service
- Massage services
- Non-smoking throughout
- Shuttle service (additional charge)
- Grocery deliveries
- Public transport tickets
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- Television in common areas
- Free wired internet
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Water park access (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Garage
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Apartment with Balcony
Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are available in this spacious apartment. The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Two-Bedroom Apartment with Balcony and Terrace
Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a terrace are featured in this spacious apartment. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
-
Two-Bedroom Apartment with Terrace
Boasting a private entrance, this air-conditioned apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a terrace are offered in this spacious apartment. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
-
Two-Bedroom Apartment
Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a bidet. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment provides a washing machine, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV. The unit offers 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
-
Three-Bedroom Apartment
Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 3 separate bedrooms and 1 bathroom with a bath and a shower. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are provided in this spacious apartment. The unit offers 5 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Two-Bedroom Apartment
Featuring a private entrance, this spacious apartment also consists of 2 bedrooms, a seating area and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this apartment also provides air conditioning, a washing machine and a flat-screen TV. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Hand sanitiser
Guest Reviews
- Kevin James (10/5): - Absolutely beautiful premises. Friendly staff.very clean. Bags storage available. Not very central to attractions. Costly taxi fares to get to attractions.
- Илиян (8/5): - В апартамента има всичко необходимо за престой на семейство от четири души. За повече ще е по трудно но има легла.
Близко е до метро станции и автобусни спирки.
Има много приятна тераса и района е сравнително тих. Има някой неща които може да се подобрят и отремонтират.
- Elizabeth (6/5): I don't think I would stay again - The apartment had three bedrooms - two were single bed size but was okay for each of us to have our own 'dressing room' or a place to store our bags. Good location although out of the city centre but using taxis and walking worked for us. The place needs a bit of work. The shower ran hot and cold - hot so it was burning and when you turned it down, it went cold so you were constantly in boiling hot or cold - quite dangerous especially for little ones. The sofa was split - the stitching had come undone so it was pulling the material apart. The master bed was almost on the floor - not easy for us oldies and there was very little storage in the bathroom for toiletries. It could be wonderful if some work was done.
- Lizaveta (8/5): -
- Nicolas Mylonas (10/5): -
- Elisa (9/5): -
- Maria Belen (5/5): No estaba horrible, pero no repetiría - La ubicación Los colchones son muy incómodos.
Y la cocina esta poco equipada
Mi cama no tenía colcha ni edredón y tuve que poner la calefacción para no pasar frío, cosa que supuso un gasto innecesario para el alojamiento.
- Andrea (10/5): Buena ubicación y cordialidad del personal - La ubicación cerca del metro y con autobus a la puerta. Es un poco caro
- Chirico (9/5): -
- Maria (7/5): Funcional pero con desperfectos a mejorar - La terraza, la cocina amplia y al lado del comedor No había cable de antena para TV, las camas algo incómodas, perdía agua el WC, el bidet no tragaba y la persiana del dormitorio de matrimonio estaba rota y descolgada
- Abram (8/5): -
- Myriam (5/5): A revoir - Les équipements. La literie. L'espace Le bruit la nuit. Escalier pas isolé. Les stores de fonctionnement pas et les fenêtres problème d'ouverture. Accueil personne ne parle français et la caution 1 pois pour la récupération. Il.a fallu que je fasse des démarches vers eux . Pas clair pour la localisation de réception des clés
- Imran (10/5): -
- Monica (9/5): Relax y compras - La terraza y la cocina totalmente equipada. Muchos servicios cerca Poca intimidad
- Monica (8/5): Tranquilidad y buenas vistas - Las vistas Las escuelas
- Philippe (1/5): - Ce sont des voleurs très mal honnêtes
- Simon (7/5): - Le parking en sous sol Nos voisins de l'appartement n°1, ont été très bruyants la dernière nuit
- GUILLERMO (8/5): Bueno - Ubicación
- Eduardo (8/5): -
- Kevin (10/5): -
- Francisco Ramon (9/5): - . .
- PARIMAL (9/5): Value for money - All our problems were solved within a short period
- Steve (5/5): - Courteous Staff. Good location. Safe. The apartment was advertised as having a gym and fitness centre. There was none.
It was advertised as a double and two twin rooms. It was 1 x small double and 2 x single rooms with pull out child beds. The bathrooms were well worn, and the blinds were all broken.
- mykya (9/5): Confortável - Gostei de tudo. Deveria ter mais toalhas, esponja de lavar a loiça e panos de secar a loiça
- Daniel (1/5): Fatal - Nada No me gusto nada
- alison (8/5): -
- FRANCISCO (5/5): - El apartamento La televisión no podíamos ver, solamente canales en catalán y en inglés, avisamos que las persianas no funcionaban,y nos dijeron que vendrían al día siguiente y no aparecieron. Tuvimos que poner unas sábanas para que no entrarán la luz a las 7 de la mañana
- Jacek (1/5): - brak zwrotu kaucji podobno ze względu na nieprzestrzeganie ciszy nocnej
- Pablo (6/5): Correcto - Buenas relación calidad precio. La oficina central está enfrente para resolver problemillas o dudas Toallas sucias. Apartamento turístico más parecido a una habitación de hotel que a un Airbnb. Puertas y entradas automáticas hechas polvo
- Rabbi (5/5): -
- Youssef (7/5): Bien - J ai pas reçu mon argent de caution 400 euro ça fait 12 jours
- ornella (6/5): - Le condizioni generali dell'appartamento, poca attenzione alla manutenzione e struttura vecchia.
Non buon il rapporto qualitá!-prezzo
- mari luz (8/5): - Tranquilo
Cómodo Poca iluminación en el apartamento
Barrio con picos comercios
La hora de entrar muy tarde
La hora de salida muy pronto
- laurent (8/5): - Logement propre et pratique, les équipements sont vieillissants surtout la salle de bain..... Un peu loin du métro, bruits dans la rue, des disputes et cris dans la nuit
- Sagi (10/5): Really good - I had a wonderful stay at this apartment. The place was clean, comfortable, and exactly as described. The location is perfect, close to everything I needed, and the host vanessa oscar deus was friendly and responsive. I would definitely stay here again and highly recommend it to others Nothing
- Jamelah Ann (4/5): Bien - La recepcionista ha sido muy amable. El apartamento está justo delante de la oficina de recepción. La ubicación está un poco lejos en el centro, 12 mins andando para ir a la estación de metro más cerca. 10 minutos andando para coger un autobús que va al centro de la ciudad. El piso está bien, las habitaciones están cómodas solo que la habitación más grande no tiene ventana sino una puerta para ir a la terraza y desde fuera se ve lo q hay dentro entonces para tener la privacidad tienes que bajar la persiana todo el rato, no dispone cortinas y lo del salón tampoco, tiene aire acondicionado y la cocina bien equipado. La terraza parece que no están bien limpio. Los cristales están sucias. No tienen secador de pelo y el grifo de la ducha rota.. se salta cada rato y se sale agua de grifo abajo. No hay mando para la tele. El cubre sofa está rota y incomoda, la mesa del salón se esta cayendo porque tiene la otra pata rota.. Durante nuestro estancia hemos pagado casi 700€ por 4 adultos, un niño, un bebé y un perro pequeño. También te piden 400€ de fianza. No nos han dicho al reservar que el perro paga aparte 25€/noche. Y al pedir cuna para bebé son 20€ más. Estuvimos 2 noches y un día y no podíamos disfrutar la piscina porque está lleno de hojas y muy sucia.. las tumbonas están en mal estados. Y no hemos visto ningún vecino durante esos 2 días porque parece que nadie quiere estar alli porque no es razonable por el precio. Y no te dicen los extras que podrías pagar después de la reserva.
- Yahia (1/5): A complete scam - For the money we have paid for this stay, we have been totally robbed. The place is a shit hole!
- Nissim (5/5): Mediocre - Balcony, nice comfy beds Appliances did work only partially, Wi-Fi was sketchy if any, little or missing kitchen items. Ran down old bathroom…
- Aso (4/5): Disappointing -
- Roma (9/5): Superb - Really nice and comfortable apartment.Good location,nice locally coffee bars around.Get full deposit back without any issues
- Kirill (1/5): Bad - First of all, upon check-in, we were required to pay a deposit of 400 euros, which was not processed through Booking but directly to them. When we entered the apartment, there was a strong smell of cigarette smoke. Initially, we had no other issues. However, two weeks after checking out, I called to inquire about the deposit refund, and they claimed that we had hosted parties (which we did not) and smoked cigarettes, which we only did on the balcony. As a result, they informed us that 400 euros of the deposit would not be returned. We received no prior warning or notification, and they said they reported this to Booking, although the deposit was paid directly to them, not through the platform. Think twice before booking this place
- Jessica (1/5): Bad - Absolutely terrible company, never EVER rent with this company unless you want them to steal 600 € from you.
Besides disgusting place with hair and spots on the towels.
DONT BOOK
- Osmani (3/5): Poor -
- Thaddé (1/5): To avoid or should be much cheaper - Not a good address Several elements did not live up to the price we paid - TO AVOID
1) We booked a room for 4 people, but there were only 3 beds, 2 sets of sheets and towels. When we informed the manager, at first he didn't believe us, and after insisting that he come and inspect, he recognized what was missing. He then did nothing to fix the problem or relocate us for the short time.
Thanks to BOOKING, we were reimbursed 20% of the price of the accommodation, but this does not cover the discomfort.
2) Concerning the parking, by message we were offered to take a space at 20euro by booking in advance via WhatsApp, which we did. But they never got back to us, and once we were there, they charged 25euro per day. It's not much, but it's dishonest.
3) Concerning the deposit, after having paid 400euro before our arrival, I had to fight with BOOKING to receive this deposit back, because MySpaceBarcelona didn't answer (neither email, nor phone). I left on April 26 and we didn't receive our deposit until May 27. 1 month delay and hours spent on the phone to get a deposit, I find this behavior inappropriate and disrespectful.
The staff are not at all pleasant, even unpleasant, not accommodating and considering the price they should be doing their utmost.
- Bertha (8/5): Very good -
- Angela (10/5): Exceptional -
- Mireia (1/5): Extremely disappointing and it ruined our stay. - Residential and quiet area. Very run down. Electric blinds not working - difficult to sleep.
Windows did not lock- lack of safety
Staircase dirty and bad impression on arrival.
Not clean when we checked in- we had to wait 2 hours to get in.
They did not return the deposit until 5 weeks later and after having to chase them several times.
- Fabian (2/5): Very poor - if the apartment was well maintained it would be really nice Lots of negative points, I took photos and they will be on Booking.com very quickly.
The furniture has serious problems, faucet ready to fall, water leak from the radiator, broken sofa cushions,...
The dishes were not clean, 2 rolls of toilet paper for 5 days, bedroom blinds that no longer open, smoke detector missing, 3 out of 4 kitchen chairs unusable, the bathroom ventilation did not work.
Insulation between apartments lousy, you can hear the neighbors talking.
You have to give a deposit of €400 even though there is no inventory and it has been 10 days since we left the apartment and we have still not gotten the deposit back.
I can only advise against renting an apartment in this company.
I resolved the warranty issue by filing a complaint with WorldLine.
I got my warranty back almost 3 weeks later :(
Booking.com support was lousy and unhelpful
- Sasa (6/5): Not enough value for money, nice location but poorly equipped. - Location & services from the host Equipped with low quality furniture & accessories, even doors inside an apartment are unable to be closed. Not enough value for money.
- Dimitrios (7/5): We could have had a better overall experience, but I can understand that such things can happen. Would be better if they - Safe area with many nice shops around and easy access to transport Lack of basic stuff (salt, sugar, shampoo, douche gel, coffee, toilet roll)
I also had to persist in getting in touch with them to refund me for double charging my bank account for the Tax
- Vinhas (8/5): Very good -
- Anonymous (1/5): Do not stay here scammed me out of my security deposit - Nothing Washing machine was broke and property didn’t fix during me stay . Stole my security deposit made up a lie that we broke house rules with noise complaints.
- Ali (1/5): Bad -
- Carl (1/5): Bad - Absolutely nothing The entire apartment smelled of marijuana smoke and the balcony next to us was smoking it from morning to night. The photos on the Booking.Com website are nothing like what you get. Our apartment overlooked a grotty set of flats to the rear not the front. The balcony doors did not lock, the smoke alarm was out of battery and was shoved in a kitchen draw, the freezer was over flowing with ice and there was a stale, half eaten baguette left in the food cupboard. Our £350 deposit has still not been returned after almost 4 weeks and the staff are ignoring my emails. DO NOT BOOK THIS AWFUL PLACE!
- Mandeep (10/5): Excellent service - Everything
- Ken (1/5): Bad -
- Hacer (1/5): awful, bad management and lied about the property - nothing This apartment should be rented there was a road construction , road was closed we had to drive around to get to the garage and noise and dust were started 8 am to 5 pm non stop.Only sink upstairs were clogged we couldn’t even brush our teeth,many times we asked management to unclog it , they didn’t. Front door lock was broken, it was not secure place.
- Simon (10/5): Exceptional -
- Kevin (10/5): the Apartment is good but old -
- Glenn (9/5): Great place to stay, a real value. - The location was great for us. They let us have dogs, which was important. The apartment was very nice, had a great terrace. It is a bit smaller than it looks
- Mohammed (9/5): Superb -
- Guthie (6/5): Pleasant -
- Keating (1/5): DO NOT BOOK - Nothing It was day light robbery and honestly shouldn’t be on booking at all. Do yourself a favour, avoid the stress and the hidden excess charges and stay somewhere else. They’re very quick to take your money and not quick to give it back. In fact they didn’t respond to my emails for days and I had to contact them via Instagram. WOULD NEVER STAY WITH THEM AGAIN
- Firuza (7/5): Good -
- Aleksandra (7/5): nice place - everything nothing
- Corina (3/5): I do not recommend - on booking the apartment looks ok but in reality, it has many damages, and one of the rooms is very very small, not able for two adults. Be careful because on check-in they ask for a security/guarantee deposit (for us was 400 e.), this was not specified in the reservation! The refund was delayed and hard.
I do not recommend!
- Pitzolu (5/5): Be careful with security deposit - Clean and comfortable apartment..fully equipped After 2 weeks I'm still waiting for the security deposit (€400) to be refunded. Apparently they accounting department forgot to transfer the amount. They replied only after my complaint. Very poor customer service
- Petko (1/5): Bad - hotel don’t give me back my money for deposit
- Martin (1/5): DO NOT STAY HERE - DO NOT STAY HERE
The apartment no.3 suited or needs and was in reasonable condition. However, the company running the apartment "My Space" at 3pm the official check in time said that there was a problem, they didn't say what the problem was and only when we insisted, in a forceful manner, on seeing the apartment did it become apparent that the apartment hadn't been cleaned, no apology was forthcoming. Furthermore, for the first time ever I was asked to pay a €400.00 deposit, which I did and asked when I would be refunded, I was told 7 to 14 days after checkout, this is also stated on Booking.com’s site. It took 25 days and numerous communications on my part to finally get them to refund my deposit in full.
These are the lies they told me:
Day 16 “They had been too busy with reservations to do the refund”.
Day 21 “We will inform the accounting service so they can issue the refund”
Day 23 “We had a problem with the credit card machine, that’s why we couldn’t do it last week”
Day 24 “We would like to confirm it was refunded today and you should receive it in the next 24 to 72 hours.
They will keep your money as long as they can, Booking.com should delist My Space” from their platform. I for one will never stay with a “My Space” operated apartment again and I will relay my experience at every opportunity I get.
- Jason (5/5): the service could be better - it was to expansive for what it is.
some switches of the lights are half working. finding parking place is a hell and when I wanted to rent a parking it was not available.
they ask a 400€ deposit and when they are not flexible when ask to change for a day later it was not ok but adding a day extra was fine?! there is no logic there and as the customer service said it is a very complicated thing with the owner.
- Faissal (1/5): My hole vacation was bad because of this poor appartement!!! - Nothing at all Bad service, no cleaning, no food, promised pool but havent seen anything.
- Pinto (4/5): it was mid - it had sufficient space and air conditioning there were a lot of small inconveniences like the door was slightly broken and the toilet roof wasn’t a good view either the wifi also didn’t work very well and there was 4 of us
Photos