Serain Residences on Qube

Location: 31 Queensland Avenue unit 113, Gold Coast, au

Star Rating: 7.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• BBQ facilities
• Lift / Elevator
• Hot tub/Jacuzzi
• Non-smoking throughout
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• CCTV outside property
• Key card access
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a seating area, a dining area as well as sea views. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• Marilyn (7/5): Stay was great to attend the Blues festival - No breakfast included. The location was great The apartments carpet and lounge were badly stained and the walls were marking. Although the apartment was clean it felt grubby with the stains. We were unable to opem the sliding door from the bedroom and had issues with originally trying to open the sliding door from the lounge. The apartment could have had another lounge chair as the lounge was too small fir 3 adults so one of us either sat at the dining table or on the floor
• Ella Buhagiar (10/5): -
• Veronica (9/5): -
• Danielle (10/5): -
• Faith (8/5): -
• Mirela (8/5): -
• Bronte (7/5): good. - The apartment had a great view, air-conditioning worked, bathrooms are updated, perfect location for us. Beds were comfortable. The host sorted out the key confusion of where to pick up, also she has kindly allowed us to post home a set of keys that we left in a suitcase with another colleague. The hot plate of the oven doesn't work. The carpets are needing a professional cleaning, and the lounge also needs a professional steam clean. The carpet is a good quality wool carpet but it definitely has seen a bit of traffic. everything else was great.
• Hilda (9/5): - Great location
• Tess (7/5): Location and space! - Excellent location, great communication, super spacious apartment. The couch, walls and carpets were quite stained and the toilet seat in the ensuite was broken. However in saying that, everything was still clean to the best of the ability without a super deep clean!
• Jarrod (8/5): Overall a good stay, would return. - Central location to public transportation, shopping and restaurants. Building premises are clean and maintained frequently. The property could do with some maintenance and upkeep - appliances don’t work (dryer), window handles broken (master bedroom), marks on walls throughout entire property, grout in bathrooms discoloured, tv has issues and remotes don’t work properly, missing remote for 1 air conditioner and front door does not close properly or lock automatically when leaving.
• Luke (10/5): -
• Lenna (3/5): Great location but would not stay in this apartment again due dirtiness of the lounge room furniture - The location was great, bedroom and bathrooms were clean The lounge room was very dirty. The couch and the carpets were very stained.
• Esther (10/5): -
• Sunita (9/5): Great. - No breakfast was included so cannot comment on it. Location suited our plans for the visit. Room be ready at indicated check in time of 3pm or bit earlier. Fix loose toilet seat in second bathroom. Fix & install shower products holder in first bathroom shower.
• Brett (8/5): -
• Stacey (8/5): -
• Helen (8/5): - Central to our stay Getting a bit worn
• Usha (10/5): Was lovely - It was lovely and clean and had sea views like it said Need to replace non stick fry pan - had a lot of scratches on it and peeling so couldn’t use it.
• Emma (8/5): Location amazing ! - Location was great and pool area was beautiful. The apartment was lovely with a gorgeous view of the ocean. The carpet in the apartment was filthy and either needs replacing or cleaning. That aside we enjoyed our stay.
• Walters (8/5): -
• Hayley (10/5): - Everything was exceptional, the rooms were amazing. Our group were blown away by how amazing the apartment was. It was such a great location, close to everywhere we needed to go. Just a fantastic stay. We liked everything about our stay so I cant say we didnt like anything.
• Teresa (4/5): Bogus charges - Convenient for work Being charged for an alleged stain that I know was not us and when I asked the property for proof of said stain there was no communication.
• Gaoyi (9/5): -
• Moira (6/5): The beds were comfortable but the shower situation was disappointing. The couch needs replacing and the walls and window - It was a great location for our conference. The property advertised as 2 bathrooms but the shower in the ensuite bathroom was out of service. We had not been notified about this at time of booking and if we had we would not have booked.
• Katrina (8/5): Very good - Great location and a spacious unit.
• Donna (3/5): Poor -
• David (8/5): Very good -
• Frances (8/5): Very good - Fantastic value for price. Nice and spacious, with comfortable furniture. Kitchen was also well equiped. The water pressure in the showers was not great and the temperature was sensitive. I ended up scalding my hand when I shifted the knob only a fraction to get more warm water.
• Ingrid (7/5): Good - Convenient location Nice apartment could do with a paint job.
• Cameron (10/5): I would definitely book Qube again - Nice spacious apartment with fantastic balcony views . Great location in Broadbeach.
• David (8/5): Had a very relaxing time and able to recharge the batteries - Great venue for access to the Gold Coast Convention Centre. Very comfortable and roomy apartment No corkscrew (what was supplied was broken). No salt & pepper. External front door buzzer did not appear to work.
• Susan (1/5): Beware!! Read all the reviews. We will not be returning! - The oceanview and the location were exceptional for accessing Gold Coast Convention Center. The proximately to the resturants was excellent, the car park was convient. The beds were comfortable. This could be a beautiful unit but the furniture looks like it came out of a second hand shop! No wall art, bare and univiting! Looking now at previous reviews some issues have been ongoing for some 4/2023. No onsite reception is available for U113 & key pickup and drop off was from a 7/11 store 10 mins walk away! We messaged about various issues and eventually had to ring 3 different numbers and then got hung up on before a person rang back some hours later! The water temperature in the showers fluctuates without touching the lever, causing discomfort and almost boiling, could be dangerous to a small childs sentistive skin! Some issues were addressed which we appreciated but the worst issues were NOT! 1. NOT - Ensuite bathroom - Carpet was wet for days and stained, toilet leaked continually, making noise, toilet rim filthy. 2. NOT - Bathroom - same issues but more, handbasin took 20+ minutes to drain, shower shelf missing from bracket, thinist toilet paper ever! No bathroom issues addressed. 3. Living room - dinning chairs dreadfully uncomfortable, lounge is grubby, lamp works but broken, single chair broken, 1 air-condioner remote missing! 4. YES addressed - Kitchen had only 2 mugs, 3 wine glasses, 1 flute, no drying rack, 1 teatowel, icetray broken and leaked, no water or milk jug. 5. YES addressed - not one coathanger (arrived 4 days later), ironing board had no padding but was replaced next day with a fold away one. 6. Dishwasher has no instructions and we couldn't get it to work!
• Millie (9/5): Superb -
• Marco (6/5): Pleasant - The location The communication wasn’t great and also it was advertised that the walk to get keys was a minute away when in fact it was 10 mins Room was ok but the couch had a terrible smell to it
• Dullabh-watson (8/5): Very good - Close to everything, clean unit great views
• David (2/5): Very poor - Location Hot water in shower fluctuates causing discomfort when showering. Toilet seat was broken, no facial tissues provided, beds were very poor quality and too hard
• Jason (8/5): Nice place to stay but not worth the money you pay due to the apartments condition. - Stunning views, spacious and open. Good facilities. Wine stains all over the carpet, to be honest it’s a new building but the room has been trashed by previous people who have stayed there. Marks all over the walls, little hole in the wall from the door handle which hasn’t been fixed.
• Clare (7/5): Good - Apartment was clean and spacious. Not a 'hotel'. No reception staff to speak with to discuss missing air conditioning remotes. Key pick-up was finicky and tedious. Advertised as 'full ocean view' but apartment faced city and hinterland, and we could only see the ocean if we looked sideways from the small balcony.
• Ryan (8/5): Very good -
• Vanda (8/5): Excellent location close to cafes and restaurants. Enjoyed our stay within a ell appointed apartment with all modern am - Location was fantastic and the appartments is spacious and modern, with good facilities. N/A
• Twemlow (8/5): Very good - Location Just having one key.
• Jodie (1/5): Love the Gold Coast but will think twice now before booking through booking.com & will never stay at the Qube again. - Location Misleading, we thought we were dealing through the Qube themselves. 24hrs out I received a message from the property stating I had to fill in an online check in & pay a bond deposit of $300 before getting instructions on how to collect the keys. Once this was done we then got instructions to collect the keys at 3pm from a restaurant across from the accommodation in a lock volt on the front door. This all worked out but when we got to the room it hadn’t even been cleaned from the previous people. It was disgusting 🤢 I continued to try & ring the property several times but it rang out. I finally sent them a message letting them know our room was not clean. They finally got back to us, cleaners came & 2 hours later we got to check in. Making it 5pm check in. Such a disappointment 😩
• Stacey (8/5): Very good -
• Ree (8/5): Very good - Location was perfect. Restaurants and cafe just around the corners and only a few blocks from the beach. The apartment was spacious and the beds were comfy. Dryer in the apartment didn’t work.
• Gregory (7/5): Nice apartment but as mentioned a few simple things would have made the stay more comfortable. - Apartment very spacious, clean and good location. The sheets on the King Bed were ill fitted, especially the bottom sheet and no mattress protector. Not a good experience at all as waking to pull the sheet over on the mattress all the time. There was no note when booking (booking.com) that the reception did not handle the details for collection of keys etc. On arrival phone calls needed to be made to obtain clarification on how to access the apartment.
• Sheree (8/5): Very good - Location and size of apartment The water shut down. The TV remote didnt work. One of the AC remotes was missing
• Scott (7/5): Good -
• Richelle (8/5): Very good -
• Wendy (7/5): Lovely location, accommodation needs an update. Furniture needs to be upgraded to suit more than two people. Location is - Location and the views Poorly furnished, needed more seating in the lounge. Enough for two people but inadequate for a night in for more than two people. Dining chairs uncomfortable, needed cushions. Outside furniture inadequate for more than two people. The existing lounge/ sofa really dirty, water stains.. carpet needed a good clean, no wall decor, so pretty bland. Beds were comfortable.
• Kerry (8/5): Amazing View - The location was awesome walking distance to restaurants, shops ,the beach and tram. The view was next level was definatley one of the highlights. .A lot of cupboard space and washing machine and dryer great . Key was easy to find and check in and out were easy Furniture and carpet could do with some updating they were old and stained . Frying pan is not suitable for the stove top .Alocated Car park could perhaps be better signed as it was often parked in by other guests and although we were lucky there was other empty spots ,in peak period this could be a problem
• Stuart (8/5): Central and convenient. - Apartment was clean and tidy with everything working. Good location for our needs. No frying pan in the kitchen. No housekeeping service although we were staying in the apartment for 2 weeks. Could of done with a few more cleaning supplies for the stay, especially bin bags.
• Luka (9/5): Superb -
• Monique (2/5): Very poor - The location was great and customer service team were good and responsive when booking. The couch was heavily stained, carpets stained and outdoor table missing the table top so couldn't be used to sit outside on the balcony. Loud plumbing noises coming from the main bathroom 24/7 also made it very difficult to sleep at night and/or relax during the day. Very disappointed as it seemed like a great apartment online but doesn't seem to have been very well taken care of since the photos that were taken. I am trying to get a refund for my stay as I had to leave the next morning due to the loud noise and other issues.
• Jeannie (8/5): Overall - a good sized apartment, excellent location, great views of the sea. - Not Applicable 1.Having to collect keys from a lock capsule hanging on the handles of a door of a Vietnamese restaurant across the road. 2. Allocated a parking space that was already taken- having to phone to ask where to park - told to go to Reception to complain, take photo of car, Reception said it was not their business... etc. 3. 4 towels given: no extra towels for swimming - so had to go to KMart to buy 3 extra towels ($2.50 each) could have EASILY supplied the unit with some extra cheap towels for swimming 4. Instruction to empty bins, throw rubbish in shute, clean up / put back all crockery used - felt like a unit cleaner at the end of it! A non-existent host - only contactable by phone
• Monica (10/5): Large comfortable apartment with spectacular ocean views. - Great location close to convention centre and the beach. Comfortable spacious apartment with spectacular ocean views from all rooms. No complaints
• Janice (10/5): Enoyable - N/A The furniture was a little sparse
• Greg (10/5): Exceptional -
• Janice (10/5): Exceptional -
• Caroline (10/5): Exceptional -
• Dearne (8/5): Very good -
• Tracy (9/5): Loved the location and views. Great holiday spot - Location was fantastic and really nice apartment NA
• Jill (1/5): Very disappointing. Never stayed is such a poorly presented property - Great location. That's where it ended The apartment had so much potential but was let down desperately by a very disappointing interior. The carpet was very stained, the couch was so heavily stained it looked like it had been dug out of a dumpster - it was truly vile. The ironing board had no padding just a cover that had fallen off so I had to wear crushed clothes. The coles half empty hand wash bottle was grubby and there was no shelf in the shower, just a broken bracket. The outdoor table had no glass top so it couldn't be used
• Molly (6/5): Pleasant -
• Ching-yi (9/5): The view was very nice. Customer service was very helpful. - Close to the conference centre Parking space was occupied by other people. Luckily, customers service was helpful. The price was high.
• Justin (6/5): The view and location make the apartment pleasant. The apartment itself needs an overhaul. - The view is amazing. Great location. Building has some great facilities. Poor furnishings, 2 chairs outside and a 3 seater couch, bedding for 4. Stained carpets and lounge. Pan supplied not compatible with induction cooktop, so couldn’t cook breakfast. No mattress protectors on beds. Paintings taken off the wall and placed in cupboard. Dirty walls. Dirty bathrooms. We have stayed in this building many times and this apartment does not meet the same standards as others. Disappointed.
• Sophie (4/5): inconvenient - good room offsite key collection. communication about items left behind
• Lauren (8/5): Amazing view in central location - Excellent, central location in Broadbeach, really short walk to the beach. Great facilities at hotel, stunning view! The dryer didn't work (turned on but no heat), the water pressure was only a drip when both showers were in use, controllers were missing for some air conditioners. The dishwasher was full when we arrived.
• Darran (7/5): Good -
• Katrina (9/5): Would definitely stay again - Great location
• Arthur (9/5): Overall, good - Spacious room, good facilities Introductory email could have been more explicit about how to get the keys. A code was given, but unlike other codes, it was not for a lockbox at Qube. Part of the problem was the apartment was not managed by Qube, but was a private booking (booking.com/airbnb - not explained). I didn't understand that it was necessary to read the limk to Serain113. This should be stressed!
• Gary (7/5): Good - Locations Parking someone had parked in designated room Space.
• Renee (10/5): A functional, contemporary and relaxing apartment in a super location - The location and space…. Particularly having 2 bedrooms and 2 bathrooms. Super handy to have a car space provided. The furnishings were contemporary and in new condition. All white hood and services are new and functioning plus the instructions for picking up the keys was very simple and communication has been super easy! Simply enjoyed every aspect about both appartments. Oh and the price was exceptional! Maybe the wear and tear previous people are leaving such as the door stops on the main door and bathroom have wiggled out of their hole - people might need to be gentler at closing doors etc.
• Anonymous (10/5): Exceptional -
• Kelly-anne (8/5): Very good - All Probably could have been clearer big spill stan under the lounge and had food under the lounge. And hair along the shower drain not nice.other than tha all was great.
• Kamsim (3/5): Poor - I'm disappointed as the room wasn't cleaned before our check-in, there's a shortage of shampoo and body wash. Additionally, someone parked in our spot, and contacting the company was challenging due to delayed responses. The dishwasher isn't working, kitchen towels are oily, utensils are damaged, and there's no seasoning or garbage bags available.
• Tracy (10/5): Exceptional - Lovely and clean
• Henry (9/5): Superb - Surrounded by nice restaurants, so convenient.
• Kate (8/5): Great view. - Great location Ensuite toilet cistern ran after flushing unless the half flush button was jiggled. Took a nights broken sleep until I worked out the water-flowing noise.
• Sateesh (7/5): Good -
• Alison (4/5): Disappointing - The carpet was very dirty , the lounge had been pushed extremely close to the tv and then the dinning table put directly behind it even though there was a whole section of the room for the dinning table to go , we soon learnt this was done to hide a huge disgusting stain on the carpet . The dryer dose not work.
• Jasmine (4/5): We specifically booked because of Sea View which we didn't get - The description is not correct, it says sea view but they have few apartments and you may end up getting a very partial view one. We did request them to change the apartment but thee didn’t, we booked the apartment being central and having sea views so please be careful if being sea view is important for you as the information is wrong. Even booking.com mentioned they already have complaint about them already and still they have not corrected the description. Otherwise apartment was nice except we were gutted not to have sea view.
• Yuqing (10/5): Exceptional -
• Natasha (9/5): Our stay was lovely and we definately recommend this apartment to anyone. Very comfortable , clean and spacious - Nice spacious apartment with great view, clean bathrooms. Close to so many attractions. The speed of the lift is pretty nice as well. Doesn’t take long to reach ground floor even when you stay high up. There was dish washing liquid but no sponge provided to wash the dishes with. While there is a dishwasher sometimes u do need to wash a cup or 2 if you want to re use it within a short time, so a sponge would have been handy. Pool towels are not provided so a Pool towel hiring service would be great as well.
• Martin (10/5): Really enjoyed our time there. Large space. - Great location and excellent value for money. Spacious with two separate bathrooms was ideal. Will be staying there again. Outside noise from cranes and air-conditioning systems on other building's roofs. Not the fault of this unit - just the environmental noise around at the time.
• Phil (8/5): Very good -
• Marie (9/5): Superb -
• Anonymous (10/5): Exceptional -
• Janet (6/5): Pleasant - The view Very basic. Nothing luxurious for our 500.00 Traffic noise was very annoying. A constant hum.
• Bradley (7/5): All in all the facilities were goid - Location was excellent and water views were great Could do with a bigger lounge as it is small Found a dirty fork in dishwasher Also the hot water in shower was very touchy the finest adjustment would go from cold to boiling hot
• Teresa-lee (1/5): Disappointing and rude. - Pool The property wasn’t ready they where steam cleaning the carpet when we got there it was wet and smelly for two days, the manager wasn’t very accommodating and was very rude tried to ring him and kept on hanging up on us! was very abusive. This was supposed to be a family holiday for two nights for Father’s Day! Will never stay there ever again, very disappointed and dirty bathrooms my kid had to shower with there thongs on. Plus tried to was and dry the towels and the dryer didn’t work so tried to ring the manager again for new towels but he said they can’t get us new towels till check out time the next day! Very poor, rude and disgusting service.
• Angie (10/5): Broadbeach visit Aug 23 - Great location and perfect size apartment for 4 adults. There is no attention to detail when it comes to cleaning. Marks and fingerprints on cupboards, fridge etc. and all bathrooms bins have never been wiped, they were disgusting to touch. This tells me whoever is cleaning does a very quick job rather than a thorough one. There was dust everywhere, especially the tv stand. And the glass table needed to be wiped clear of streaks. Apart from thia the apartment would have been amazing!!!
• Fiona (10/5): Easy after hours check in and out. Beautiful views, everything you could need in a wonderful convenient location. - Up on the 30th floor, beautiful views. Convenient check in instructions Nothing
• Rusell (4/5): Very surprised that Booking .Com is offering this unit for rental.ITS AWFUL - Location Qube Apartment-Level 23- Room 113.This unit has dirty carpets, walls,blinds and the furniture in the lounge is both fithy but is past its used by date.Toilet brushes and containers were so brown we soaked in bleach to clean.There is no house broom ,wet mop for cleaning the tiles and the vacuum cleaner was so full of fluff and cigarette butts it needed cleaning before using.Clothes drying rack was broken and could not be used.Ironing board needed new cover as its impossible to use.In the kitchen it has chipped coffee mugs, no serving dishes or bowls or containers or a jug.It has 2 x large saucepans but no lid for one and we had to use a dinner plate as a lid(.We purchased items that was needed and left behind ).We had an awful smell coming from the bathroom area and we bought a spray but the smell would not go away.Also we had flooding from the shower into the toilet area.On investigation on day 4 we lifted the shower grating and found the shower drain three quarter blocked with hair, dirt and worse human S---.
• Josephine (9/5): Amazing views - Gorgeous views of the beach, close to the beach. Comfortable beds and easy check in/checkout process. Host was easy to contact and checked in with us regularly to make sure we had a great stay. Very quiet and pool and spa were lovely A little rough around the edges, marks on walls, balcony door latch broken and one blind hard to open but didn't take away from the experience at all
• Matthew (8/5): A Nice Stay - Great location, very spacious with amazing view. Carpet and walls could do with a proper clean
• Sue (9/5): Overall very happy with this booking! - Great unit, lovely views, excellent location. Would have been nice to have one clean in the week (we stayed 11 nights). Allocated car spot was taken on a day when we hired a car, no response when i texted on this.
• Josephine (9/5): Superb -
• Tony (8/5): Brilliant at Broadbeach - Great position, wonderful apartment including a great size, everything you need for a great vacation Some of the carpets were stained
• Heather (8/5): comfortable stay in a great location. - loved the location. close to everything! although on first appearance the place looked clean. the walls and blinds had marks all over them. even party balloons from previous guest were still hung on the wall.
• Yvonne (5/5): We had a great holiday - Close to shopping and in a convenient location The walls were dirty, no blankets , knives broke and staff in reception were very rude did not want to answer questions as the room is not one off there’s as a rental.

Photos