City Center Holiday Apartment

Location: 41 Bernastrasse, Interlaken, ch

Star Rating: 5.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Family rooms
• Pets allowed
• Free wired internet
• Internet access

Rooms Available

• Apartment

  This spacious apartment consists of 1 living room, 3 separate bedrooms and 1 bathroom with a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has parquet floors and provides a coffee machine, a wardrobe and mountain views. The unit offers 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Hair dryer
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Clothes rack
  • Toilet paper

• Apartment - Ground Floor

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom

• Apartment

  The unit offers 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Private bathroom

Guest Reviews

• YANG (9/5): - 离Lidl 超市挺近，离火车站也很近，两个房间 灯光有点昏暗
• Abhijeet (2/5): -
• Adriana (7/5): -
• Jonathan (2/5): - the mold and dirt
• Kamal (3/5): Inconvenient location. Uncomfortable nights - Nothing. Maybe the kitchen is barely equipped but functional. Almost everything. Firstly it's not near the city as the name suggests. It's on the 2nd floor. NO LIFTS. Think having to carry checked bags up there. So family with young children stay away. Almost all the beds are already broken. The pillows are not actually proper pillows but soft cushions folded up. This combine with the broken bed made a very uncomfortable 4 nights for us. The living room was converted to a bedroom so no doors which means no privacy. Also only 1 bathroom. So a family of 6 will have to wait quite a bit for each turn. Additionally a washing machine will be appreciated
• Noman (5/5): -
• abusalih (7/5): -
• Michael (3/5): Procure acomodações melhores, pois tomar banho com água gelada ninguém merece. - Tamanho do apartamento Não tinha água quente, o administrador não resolveu respondeu, não atendeu esse problema é um pouco distante do centro.
• kuganathan (10/5): We had a fantastic stay . - Excellent location from interlaken WST station Very spacious for family of three . Owner of the property is excellent.
• Mealord (7/5): ein bisschen zufrieden. - Das Apartment ist in nähe für Alles. Das Badezimmer hat kein Fenster, um den Geruch auslassen
• Dariusz (5/5): -
• Ebad (5/5): It’s value for money if proper information is provided on how to check in - Location and size. It was almost impossible to contact the owner and no message was shared on how to collect the keys. We were lucky that some one saw us and arranged the keys.
• Shayan (1/5): -
• Ashwin (4/5): -
• vertika (9/5): - This one was perfect for a couple. It was big and spacious. Also location was amazing. Its only 500 meter away from Interlarken West. I loved it
• Alex (8/5): -
• Abrar (7/5): Good -
• Jyotindra (7/5): Good -
• Santosh (8/5): Very good -
• Ivan (10/5): Exceptional -
• Imtiyaz (8/5): Very good -
• Louise (1/5): DO NOT STAY HERE IF YOU VALUE YOUR WELLBEING - Only the location Do not stay here, it is infested with bed bugs. Our family were eaten alive. Apartment is run down and badly equipped. The host moved us to a second apartment after a few days but that too had an infestation and was in the same poor state. AVOID AT ALL COSTS our holiday was ruined
• Lucas (7/5): Good -
• Kirsty (8/5): Very good - Good location Mould in the bathroom
• Razi (1/5): horrible, expensive, very poor communication from the host, home decor terrible, bed bugs - nothing this place is not for holidays at all
• Choon (9/5): Superb - great a bit smelly, maybe from the toilet or kitchen waste pipe
• Shamie (7/5): Good -
• Nawshin (1/5): Disappointed and dissatisfied with the property - Nothing First they didn’t gave me the property which I booked . Almost 2 hours before they texted me about some issues of the property I booked later she managed to give alternative property which is so messy . Toilet is seat is broken totally . Entrance is full of rubbish . I keep inform the host but she is not helpful at all
• Louise (6/5): Pleasant - We found this to be a great location for our stay apartment in Interlaken, a quick walk to the supermarket.
• Chao (6/5): Pleasant -
• Pradeep (1/5): Pathetic condition of city centre at Interlaken - Nothing except the location Not a single items properly fitted to use, like lights in toilet were based on sensor basis which goes after few seconds and you have to get up or wave the hand to put back on, really it’s a very scary and foolish idea. Another a wooden stool fixed near the bedroom door which hit 3 times to my wife leg. No television in room. No electric chimney working above the induction stove.
• Zia (1/5): Disgusting Apartment - Only the location was good everything was on a walking distance. Apartment wasn't clean there were spider and spiderwebs, in shower room there was mold, and towels were smelly. 4 ppl and only 2 decent pillows and duvet covers were also smelly. They had a sensor light in the bathroom, after 20 sec light turns off so you have to wave at the sensor, sink was so small, they installed a shelve on top of the sink so couldn't even wash a face had to use shower head. No matts on the floor so had to use towel to dry the bathroom floor. Bathroom was attached to bedroom and if you have 4 ppl they have to go through bedroom. Very disappointed I would not recommend anyone to use this apartment.
• Reem (1/5): Warning ⚠️ do not book it - WARNING:BED BUGS Horrible experience,WORST IN MY LIFE. Invited my family of 7 (four adults + three children) to spend a nice vacation.. it was booked months ago in winter. First night, I discovered that beds full of huge BED BUGS sucking our blood and allergies to all our bodies. The owner knows about it and told me it is okay to accept it. I wanted another option, but he didn't support any other option and asked us to leave or accept it. During summer vacations, it was not easy to get another place for a big family at the last minute, but I found another hotel rooms the second day. I don't wish anyone to experience that as we as a family with children were crying from bits and throughout all clothes and bags.. everything for 7 guests and lost excursions bookings. I have pics and videos for everything, and the owner chat in deutsch. Everything,Booking.com didn't do anything or responded.. my last time to use this booking engine.
• Lorena (7/5): Good - It was enough space to accommodate 6 people The instruction to access the apartment was 45 minutes late given that check-in time is at 4PM. I asked if we can check in early since we got to Interlaken early but they didn't even answer even if it was a no. We ended up getting in after 5 PM which is late compared to other places. Then there is an instruction on the wall that check-out is strictly at 10AM or another night will be charged. My cousin had bad bed bug bites. Good thing we only stayed for one night.
• Joanne (1/5): Bed bugs!!! - Location is good Rooms are dirty and there's a lot of bed bugs under the mattress my mum had a lot of bites and it's not a simple it's swollen and red. Tried to contact the property directly but my messages not been seen
• Abdul (9/5): Superb -
• Atta (6/5): Pleasant -
• David (3/5): A disappointment considering being placed near the "top of Europe" - The only positive experience I had from this location was how close it was to the heart of the city. It is well placed among many restaurants and markets without it being a disturbance during the night. They also did provide enough beds for each person compared to other places that offer the couch as for the 5th person. We asked the owner multiple days in advance to contact us through booking.com since we didn't have any service during our time in Europe, but they didn't even reply until we had to borrow someone else's phone to contact them. When we arrived, there was no ac, which was informed beforehand, so that is understandable. The problem lied in everything else, half of the lights in the place didn't even work so it left a couple rooms in the dark, the beds were comfortable but had some kind of bugs in them which got half of us bitten in the morning, the floor was incredibly dirty so we had to walk around with shoes on at all times, and there is no elevator in the complex so we had to carry all of the bags by ourselves.
• David (1/5): Bad - SANITARY ALERT. The apartment was not in adequate sanitary and hygienic conditions. There were bed bugs that bit several members of the family all over their body (as showed in the photos). As a result of the lssue we could not complete our visit to the top of the Jungfrau due to a severe allergic reaction caused by the insects. We finally had to go to urgencies ruining our stay. Moreover, we have later seen in booking comments of other guests informing, the day before our stay, of this very same problem (see comment of "Ma" guest on monday 12/08/2024) and notified the host ¡but he ignored them and didn't warn us! It's crazy that we only went there for one night and it ruined not only the visit to the Jungfrau but also the rest of the holidays as several family members have to suffer the pain and cannot be exposed to the sun, likely for at least two weeks. SANITARY ALERT. The apartment was not in adequate sanitary and hygienic conditions. There were bed bugs that bit several members of the family all over their body (as showed in the photos). As a result of the lssue we could not complete our visit to the top of the Jungfrau due to a severe allergic reaction caused by the insects. We finally had to go to urgencies ruining our stay. Moreover, we have later seen in booking comments of other guests informing, the day before our stay, of this very same problem (see comment of "Ma" guest on monday 12/08/2024) and notified the host ¡but he ignored them and didn't warn us! It's crazy that we only went there for one night and it ruined not only the visit to the Jungfrau but also the rest of the holidays as several family members have to suffer the pain and cannot be exposed to the sun, likely for at least two weeks.
• Ma (1/5): Please stay away from this place - Location was good next to the train station and that’s all the positive thing about it The apartment needs to be cleaned thoroughly. On our 4th day, we noticed that our family members have a lot of bite marks but it was only that night when we saw the bed bugs crawling on the bed, floor and walls. I have proof of all the bed bugs we saw. The key to the building entrance was missing one day and we couldn’t get in, texted the host but did not care, we ended up waiting and asking for help from other neighbors. The host doesn’t care, he doesn’t respond on time to texts, questions and concerns. No extra garbage bags. Was only provided with one during the whole duration of stay. Very old stained bed sheets and towels. The host also did not bother to reply when we reported the bed bugs.
• Kashif (3/5): Poor - Location was good. It's on the third floor without elevators. Checkin is also not smooth. Place isn't clean.
• Mohd (4/5): Poor - Liked nothing. There was no message about how to collect the keys, we need to contact the owner to understand on how to get the keys. We were not able to make call on the provided phone number, but person is replying on the SMS(message). Toilet Flush was not working at all, one need to open the top panel to do it manually. Worst beds in the rooms. Bad smell in whole apartment.
• Ahmed (5/5): Passable - Didn't provide city pass
• Vidhya (8/5): Very good -
• Danielle (4/5): Disappointing - It was a reasonably convenient location Host was impossible to contact. Did not respond to multiple requests for information on how to access property. Luckily ran into the cleaner whilst waiting outside the property. Bedroom had no windows unlike the photos that indicated otherwise.
• Harshish (5/5): Passable - The beds were comfortable, The kitchen was ok. Location was ok. The property is very old and needs renovation. It is on the second floor without a lift. The host can only contacted via WhatsApp and there is a delayed response. The bathroom has no shower curtain and the flush has issues.
• Aiman (7/5): Good -
• Sheen (5/5): Great location,needs refurbishment - Location was great.spacious apartment. Kitchen with good quality utensils.generally clean appearance Top floor apartment with no lifts.not suitable for elderly people Only one key for the front door which the landlord didn't give the key number initially Though hoovered, the carpet definitely needs changing Bathroom needs to be refurbished.it has old Victorian style bath and toilet.
• Josh (1/5): Very bad - The property is not clean bid bad smell and dust we don’t stay because of smell and dust I found another place and went out soon In this condition nobody selects this property
• Joanne (2/5): Would not recommend at all. Way too expensive for what we found. Very disappointed. - Location close to station and supermarket Not clean. No toilet paper. Very basic. Bathroom lighting kept going off. Bedroom with no windows. No response from hosts when needed. Facilities poorly maintained or non existent.
• Harsh (10/5): Exceptional -
• Sasang (6/5): Pleasant - Location Amenities
• Sabina (8/5): Good central location, accommodation sufficient for a couple for a couple of days - Location is fairlyy central, easy walking distance from train station Communication was poor, information about key safe not passed on,
• Mukul (2/5): Very poor - Nothing Check-in was frustrating as the owner was not responding to the messages and calls. Had to knock on the neighbour’s door - who helped us and called the owner. Old creaky apartment where the beds are very very uncomfortable - they creak as you turn in the bed. The apartment is on the busy street where you can hear the traffic noise all night long. Washroom was in bad condition - as water clogged after every use in the bathroom. 100% not recommended
• Cheng (1/5): Bad - The best location not far from the grindelwald The owner of the apartment what they said on the description are not true so becarefull when you book this place
• Dharmendra (5/5): Passable - No breakfast Facilities are not good
• Arshia (6/5): Pleasant -
• Ajay (1/5): It ruined up our plans to have a dream stay in Interlaken - Nothing much No cleanliness , Floor was dirty , we found bugs on the bed and also Spider web in the apartment. Bathroom was having mold which was very sad to see . Also no good ventilation in the bathroom. They had some strange motion detector in the bathroom due to which light will turn off automatic in 30 secs which was very irritating. Also we were not provided bed sheet.
• Sourav (3/5): Poor -
• Lai (5/5): Passable - Nothing Staff promised to turn up for settlements but never show face Wrong pin for access code and very challenging to get owner response we waited for more than 1/2 hr to get the right pin code
• Amit (6/5): Pleasant - Location is quite good. Room had basic amenities but the heater was not working. They should provide washing machine as well. Room heater was'nt working and even after repeated complaints there was no response.
• Farah (8/5): Very good - Location and spacious property Facilities, there was just 1 toilet paper roll for 3 nights for 7 people
• Hisamuddin (7/5): Good - We recently booked this apartment for a stay from February 29th to March 2nd with five friends, and our experience was a mix of positive and challenging moments. The apartment was spacious, clean, and equipped with all necessary facilities, making our stay comfortable. However, with six adults, having at least two toilets was a necessity, and the apartment met this requirement. One notable downside was the boiler's capacity, which proved insufficient after four people showered, causing inconvenience. The most significant issue we faced was with the neighbors. Upon our arrival, an elderly lady aggressively warned us about noise, creating an uncomfortable atmosphere. As a group of females, we felt uneasy and unsafe throughout our stay. A major security concern arose when, on the day of our departure at 5 am, we found the main door locked by neighbors. We were only provided with an apartment key, and the lock of a main door key left us with no option but to disturb the neighbors on the first floor. Unfortunately, the man's rude response and language barrier made the situation distressing and unsafe. In conclusion, while the apartment itself had positive aspects, the issues with the boiler and the unpleasant encounters with neighbors significantly impacted our overall experience. Improved communication and addressing safety concerns would make this accommodation more suitable for future guests. We recently booked this apartment for a stay from February 29th to March 2nd with five friends, and our experience was a mix of positive and challenging moments. The apartment was spacious, clean, and equipped with all necessary facilities, making our stay comfortable. However, with six adults, having at least two toilets was a necessity, and the apartment met this requirement. One notable downside was the boiler's capacity, which proved insufficient after four people showered, causing inconvenience. The most significant issue we faced was with the neighbors. Upon our arrival, an elderly lady aggressively warned us about noise, creating an uncomfortable atmosphere. As a group of females, we felt uneasy and unsafe throughout our stay. A major security concern arose when, on the day of our departure at 5 am, we found the main door locked by neighbors. We were only provided with an apartment key, and the lock of a main door key left us with no option but to disturb the neighbors on the first floor. Unfortunately, the man's rude response and language barrier made the situation distressing and unsafe. In conclusion, while the apartment itself had positive aspects, the issues with the boiler and the unpleasant encounters with neighbors significantly impacted our overall experience. Improved communication and addressing safety concerns would make this accommodation more suitable for future guests.
• Adeel (6/5): Pleasant -
• Arun (9/5): Superb -
• Akhil (9/5): Superb -
• Maneet07 (1/5): Do Not Stay Here! Read this review first! - The location was driving distance to the city center The whole property! What you don't get told is: 1. The property is on the 3rd floor. Travelling with parents, it was difficult to get their suitcases up 2. The place was dirty! Dusty and very dirt everywhere. Floor sticky... 3. There are no amenities! No Toilet paper and you can't even use the TV?! The dishwasher is screw shut, no toaster or coffee maker even though all these are listed under facilities on Booking.com 4. The communication with the owner was pathetic. 5. The bedroom setup wasn't as per the description. The 3rd room doesn't have all 3 beds in it. Just one as it's so small! The other 2x single beds are in the lounge. 5. Ran out of hot water! As advertised for 6 people, only half of those had warm showers. 6. Bed bugs! One person got bit during the stay.
• Gloren (3/5): Poor -
• Gautam (10/5): Exceptional - The place was very beautiful Only my rooms was on 2 floor
• Pawan (7/5): Good -
• Abhijit (1/5): Bad - Location The host didn't meet us moreover he didn't take our calls and the messages were very very impolite . Never faced such behaviour before from a host. Will never recommend anyone about this.
• Pal (8/5): Very good -
• Anil (9/5): Superb -
• Neranjan (1/5): I don’t recommend this hotel to any guest who’s expecting a pleasant experience in Interlaken. - The location is not too far from the station. That’s the only positive thing of this hotel. Check-in Experience Review: When I initially contacted the main mobile phone number provided on booking.com, I was redirected to another mobile number. Upon calling this alternate number during check-in, I received an unexpected response: "Don't call this number; it's my boyfriend's day off." Consequently, I reverted to the main number and discovered that incoming calls were blocked, necessitating text communication. After a wait of 1.5 hours, I finally received an access code for the key via WhatsApp but it turned out to be incorrect. Eventually, the hotel representative arrived and attempted to open the key box without success. Subsequently, he went back and brought an alternative key, allowing us to access the hotel after enduring 2 hours in the chilly outdoor conditions.
• Weichunfong (3/5): Poor - Booked fairly late for the Jungfrau Marathon, so this one seems to be the reasonable one after some research regarding the location. We stayed in the ground flat, the room is dark, and the overall status of the room is not good, appliances seem just at the workable status. The bathroom using auto lighting, but the detector points to the wrong direction. The light turn itself off when you use bathroom or take shower.
• Samiullah (8/5): Location very nice - Location very near to interlaken west station No window in the room
• Ahmed (8/5): Very good -
• Douglas (9/5): Superb -
• Nik (8/5): Very good - Big space and very comfirtable No washing machine.
• Arjun (10/5): Exceptional - Very very good all facilities are available and value for money
• Anil (5/5): Passable - Location of the apartment One need to purchase toiletries after moving. Getting reply from the owner is not easy and on the top of this, you cant call to him.
• Ding (6/5): Pleasant - Many beds. No paper towel- sign asked for cleaning kitchen to the way when we entered.
• Karthik (9/5): Superb - Very nice host, great location, near to Interlaken west train station, bus stops and a Lidl that is even open on sundays. Nice and clean apartment. The automatic lights in the bathroom is a pain to deal with, constantly switches off even if you are moving. Its just a minor inconvenience though.
• Bhoyar (10/5): Nice stay in very big and beatiful apartment. - One of the biggest and most beautiful airbnb I have ever been to. Owner allowed us to check in at whatever time we wanted to. We ended up checking in at 11:30PM. He gave us a Guest card which helped us to travel inside the city for free.
• Maree (6/5): Pleasant - The location was great and was spacious The bedding needs to be renewed and there is a timer in the bathroom for lighting that goes off every 30seconds it should be a few minutes
• Garg (6/5): Pleasant -
• Mamalo (8/5): Very good -
• Siddarth (4/5): Go for it if you are in a tight budget; Bonus you got a lidl store in a very yards away... -
• Muhammad (10/5): Like we stayed at our own hiome. Definitely I will book it again. - Every thing was excellent We felt like stay at our own home, Every thing needed, was available at hotel. Kitchen with all facility, kitchen utensils, Pressing iron, electric kettle , cleaner etc all were available. One double bed room with bath, one lounge with bunk bed, dinning table, kitchen. Excellent location, 4 mins to city center. Big grocery store was near. Owner guided me about tourists visits. One small issue. Checkin. To avoid checkin delay. Customer should send message to owner about checkin time.
• Sashank (8/5): nice and cozy place close to train station - location pricey
• Tariq (1/5): Awful! - Location - close to Interlaken West. Apart from Location everything else was super awful and disgusting. There was no ventilation in the room and bathroom. There was a small double bed with bad mattress and pillows were broken. There were no toiletries or towels available. Kitchen has few utensils but extractor fan was broken. Entire flat has mold and very dirty. There were no kitsch towels or fish washing soap. in the toilet wash basin is extremely small it was literally 1 feet by half feet.
• Pak (6/5): Pleasant - Location is near to interlaken west station
• Harshit (1/5): Bad -
• Abdul (7/5): Good -
• Nandini (9/5): Superb -
• Mohammad (10/5): Exceptional -
• Tania (4/5): too many things to improve - good location and easy checkin We knew that was a simple accommodation but many basic things were missed. The kitchenware is insufficient, no bottle opener, no glasses, no chopping board.... Not even a roll of toilet paper in the bathroom, which on arrival from a long journey is appreciated (I don't think it comes to 0.30 cents). There are no items Basic kitchen utensils, sugar... coffee. Only capsule coffee machine. The lights were like hospital lights and the only light in the lounge flickered all the time, making it impossible to be there. We wrote to the accommodation to have it changed and we are still waiting for a reply. We wrote to the accommodation to have it changed and are still waiting for a reply. The room is missing a bedside table and at least one lamp.
• Anonymous (5/5): Passable - location the person who is living in second floor is (I think owner) with very bad attitude
• W. (10/5): Exceptional -
• Suren (1/5): The owner lied about the invoice and send the invoice with less amount then what paid. - non Complain from the other flat. Unprofessional owner😔

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