Snezhanka Apartments TMF

Location: Snezhanka complex, Pamporovo, bg

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Ironing service
• Sauna
• Massage services
• Table tennis
• Ski storage
• Currency exchange
• Non-smoking throughout
• Shuttle service (additional charge)
• Heated pool
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Shopping on site
• Ski storage
• Television in common areas
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Access to nearby indoor pool
• Ski equipment rentals on site
• Ski lessons on site
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Games
• Wine release events
• Snow sports gear
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Spacious One-Bedroom Apartment (4 Adults)

  This spacious apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace with mountain views, this apartment also offers a tea and coffee maker and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Key access

• Family Apartment (2 Adults + 2 Children)

  These apartments have a balcony, seating area and a fully-equipped kitchenette.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Terrace
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Key access

• Two-Bedroom Apartment (4 Adults + 2 Children)

  These apartments have a balcony, seating area and a fully-equipped kitchenette.

  Max Occupancy: 6 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Key access

Guest Reviews

• Ваня (9/5): -
• Силвия (8/5): -
• Maya (8/5): -
• shaun (1/5): - Место расположение Все
• Ralitsa (6/5): - Гледката е много хубава. Претоплено е, но поне има регулатори на радиаторите. Матракът в спалнята беше удобен. За целия ни престой за 1 седмица беше почистено 1 път и още 1 път изхвърлиха боклука. Предвид хигиенста не сме ползвали спа-центъра. Обзавеждането е старо, полуразбито и се наложи да викаме няколко пъти човек за оправяне на различни неща. Завивките и възглавниците са гадни. Не ни смениха кърпите нито 1 път. Има кухня, но е пригодена само за претопляне на храна. Аспираторите са декоративни. Асансьорът стига до полуетаж и се налага да слизаш или да се качваш половин етаж с багаж. Бяхме в аоартамент за трима, но третият човек спа на доста неудобен диван. Пврсоналът е доста нелюбезен.
• Поля (8/5): -
• Александра (10/5): -
• duncan (9/5): - Free shuttle bus , friendly staff ! Bar area to hot , shower screen in appt loose at bottom, rad dripping in front of door to balcony ! Fir maintenance rather than complaint !
• Marinescu (9/5): -
• Adrian Daniel (10/5): Can’t wait to go again - everything was great I have booked on booking.com and the hotel staff helped me with airport transfers and to book ski facilities. Lobby, music, friendly staff
• Boyan (9/5): -
• Clyde (7/5): Pleasant Mountain View apartment, ideal for family skiing trips. - The apartment is a good size with a nice view. It has a balcony overlooking the mountains which is very pleasant. The location is great. They offer shuttle service to the ski lift at a charge of Eur 4pp. The kitchen could have been better. The dishwasher did not work. It switches in but an error sign kept coming on so we could not use it. There was no washing up liquid, nor a dish cloth or any drying rack for the plates which made pretty difficult to prepare meals and this was one of the main reasons which we booked this property. Some of the pots were greasy so we could not use them. There was no shower does not have the full doors. Some of the water from the shower goes straight on the floor. This was not a big deal because there was a floor drain, but I feel that with a bit of a facelift, this apartment would be so much better. We reported it to the reception who took note of the dishwasher and the shower but no one came to fix it. This is a private apartment and not part of the complex therefore you need to pay extra for the indoor swimming pool. Eur 10pp per day.
• Taner (8/5): -
• Erdal (6/5): -
• Diana (6/5): Понравился персонал - люди улыбчивые и охотно отвечают на вопросы. Ремонт старый, многое в запущенном состоянии - просто - Персонал приятный и отзывчивый, хорошее расположение отеля Очень старый ремонт, окна не очень хорошо закрывались, в душе не было дверцы и вода везде разбрызгивалась
• Tuncer (9/5): -
• Selin (6/5): - Konumu çok iyiydi ve temizdi Eşyalari biraz eskiydi
• Bocorek (8/5): -
• Милена (10/5): Много съм доволна, почети всяка година ,ако имаме възможност сме там. - Много съм доволна от престоя в хотела ,
• Nesrin (8/5): Tolles Preis-Leistungs-Verhältnis - Das Hotel war sehr sauber. Das Personal sehr nett. Das Preis-Leistungs-Verhältnis ist top.
• Emin (10/5): -
• Sead (10/5): - Extremely welcoming stuff for any question or need. 24/7 reception desk. A bit worn out but will be renovated for the next year. A small joined ski equipment locker at the ground floor.
• Bozhenko (6/5): - Цена В эту цену не входит пользование басейном и спа 😢
• Василев (7/5): Доволни сме👍 - Изключително чисто, и много топли стаи. В кухнята нищо не липсва Имахме телевизор, но не и приемник за телевизия🤨. Осветлението, малко слабичко. В офертата беше включен басейн, а се оказа че трябва да доплащаме. 20лв възрастен, 10лв за дете.
• Роберто (10/5): -
• Boryana (10/5): -
• Rumen (9/5): Много добър престой. - Много добро местоположение на апартамента. Налични удобства за приятна почивка. Включена готварска печка и посуда за готвене и хранене. Електрическа кана за вода, миялна машина и хладилник. Наличен паркинг. Посудата за хранене бяха по-малко от предната година. Не беше включена кабелна телевизия.
• Cristina (7/5): Good - The location was great , in center of Pamporovo. A lot of very good restaurants, located very close to the property. The administration of the property was not so good, it was very cold in the appartment. I had to make a special request to warm the appartment and after that I received a aerotherme to heat the room. After that it was more confortable.
• Tina (7/5): Great base for skiing - Value for money no frills and everything you need Only buffet option in the restaurant
• Jamie (8/5): Very good - Spacious apartment, location, balcony views, food Uncomfortable bed, no heating regulator(no trv heads on radiators so you cannot turn down heat setting)
• Souat (10/5): Exceptional -
• Anna (10/5): Exceptional -
• Celac (10/5): Exceptional -
• Иванка (5/5): Passable -
• Zornitsa (8/5): Very good -
• Svetoslav (4/5): Disappointing - Location - excellent Breakfast - poor quality Maintenance - poor, not maintained. Cleainess - poor, the apartment was not well cleaned. Had to ask the management to clean it to an acceptable standard. Comfort - below medium. One of the bedrooms has no direct access to sun light. It is internal room without windows.
• Souat (4/5): Disappointing -
• Rossen (8/5): Very good -
• Izidora (9/5): We had a great time - Nice comfy flat for a family, beautiful view, good location, kitchen and a balcony There was a little issue with the heating being too high but it was resolved
• Thomas (10/5): Exceptional -
• Mariana (2/5): Not worth it - Despite the description saying there are pool and shuttle to the lifts included in our stay, it turned out we had to pay extra to use both - and of course no one bothered explaining this to us, most of the staff were just shunning us and asking us to pay money. Finally one of the receptionists explained this was due to us booking a private apartment in the hotel, instead of booking through the hotel directly. So: 1) this should have been made abundantly clear in the description of this property 2) the hotel staff need to learn some manners Absolutely appalling customer service, not to mention everything in the room was falling apart and was badly in need of repair. To top it all off, the heating was turned up to 11 and we couldn't regulate it, so we couldn't sleep due to overheating.
• Claire (7/5): Good - Location good, cleanliness good, bar staff, entertainer (singer) and spa staff polite and friendly. Reception staff unfriendly and often rude. Elena was really helpful, smiled and slways seemed happy to help
• Kaloyan (10/5): Exceptional -
• Alexander (7/5): Good -
• Mariya (7/5): With smal exceptions was nice . - they have 2 bathrooms, one is open shower so all get wet we used it only like toilet but was helpful. En-suit bathroom was with shower cabin, which felling apart , shower stand broken , door swollen difficult to open and close . When we enter the flat there wasn’t electricity, we needed to search for the fuse box . Same story with water , we was searching from where we can switch on the water . Finally we found stopcock in the wall behind a box . Same story in the bathroom. I go to take shower - no hot water . Find was stoped fro the puppies in the wall after a search . I think that was supposed to be fixed before we arrive and check in . Pretty much space for sleep and storage for your logged and suitcases . There are 2 single bed , one double bed and both sofas in living room opening for sleep too. Very comfortable for big family. Kitchen had fridge, toaster , microwave , oven, hob , sandwich maker , electric can , also cutlery and plates , all you need to prepare your own meal . Even washing machine to do your laundry .
• Kieran (8/5): Very good - The apartment had everything required, was very comfortable and clean We have stayed in the hotel several times and all throughout could do with new carpet and wallpaper. We have no issue with returning though as you get what you pay for. Only disappointing thing was use of swimming pool not included with these apartments. This could be made clearer when booking and when checking into the hotel. My children 15&12 tried to use the pool and the lifeguard shouted at them and scared my daughter, I then accompanied my son and again the lifeguard was totally rude and told us to speak to reception staff, this could all have been avoided if we had been notified when checking into the hotel.
• Mihaela (7/5): Good -
• Ваня (8/5): Very good -
• Vladi (5/5): Passable -
• Roumen (8/5): Very good -
• Comert (5/5): Passable - Location Lobby, coridors and rooms were dirty. The quality of the Breakfast was low. The coffe machine in the restaurant was not clean. The staff in the reception and restaurant were not lovely and helpful to the guests.
• Anonymous (5/5): wouldn’t rush to stay again - lift, and electrical points
• Diana (4/5): Could have been better - The property was not so far from the lift. The food was ok. The apartment we were in was in a really bad shape! The shower doors were broken and barely holding, the hanger was broken, from the doors and windows you can feel the cold wind 💨 coming through. The bed sheet was too small for the bed, so every morning we wake up on the bare matress. The first day it was very cold, as they didn’t turn on the heat. Only when we called they did so. The apt is far away from the pool and you have to pass through a cold passage to get to it - not ideal for kids. The pool was cold, but the kids liked it. Overall they should be maintaining the place a lot more than they do today for a 3 star hotel.
• Anonymous (10/5): Exceptional -
• Stefan (10/5): Exceptional -
• Nicola (6/5): could have been better. - the proximity to everything I had to keep asking for the heating to be put on fir the first 4 days, I booked for 3 people, the sofa bed in the living room was shockingly uncomfortable, very very dated and stains in all rooms
• Жасмина (9/5): Superb - Spacious apartment. Big restaurant. Good swimming pool. Nice lobby bar with live music and a fireplace. Insufficient light in the living room. Third bed very close to the floor. No TV in the bedroom.
• Ivko (10/5): Exceptional -

Photos