Tornabuoni La Petite Suite

Location: Via dei Rondinelli 1, Florence, it

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Parking
• Luggage storage
• Hot tub/Jacuzzi
• Car hire
• Non-smoking throughout
• Free wired internet
• Internet access
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite with City View

  The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Heating
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap

• Deluxe Double or Twin Room

  Providing free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box and a sofa. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Private bathroom
  • Heating
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap

• Economy Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and has a flat-screen TV with cable channels, a wardrobe, a safe deposit box and parquet floors. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap

• Superior Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a seating area, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Private bathroom
  • Heating
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap

Guest Reviews

• Alona (7/5): - Расположение квартиры шикарное Отсутствие воды, были ремонтные работы городской канализации, и нас не предупредили
• Baiocchi (5/5): Non consigliato. - Hanno sempre pulito le camere bene. Letto troppo piccolo e soprattutto camera "superior" che si trova nel sottotetto ed è praticamente per una persona e non per due (così come il letto ad "una piazza e mezza francese", quindi una singola. Qualità prezzo non buona. Di cattivo gusto il design interno all'hotel.
• Gill (8/5): Great location in historic building - Excellent location in the heart of Florence and a short walk from the station. Historic building. Plenty of space. Host provided lots of tips. Serviced daily. Some things needed attention, such as aircon, but host responsive. 100 steps to reach apartment and shower over bath, so not for those less mobile.
• Danielle (8/5): -
• Kenneth (8/5): Great location and host for a city visit and tourist attractions - Location was excellent. Short distances to the main tourist sites and the train station. Julia, the host, was very helpful with ideas and suggestions for our visit a - excellent communication. Instructions for check in and out all very easy to follow.
• Hansan (1/5): -
• Caroline (1/5): Défaut majeur d'information sanitaire - La chambre est superbe, idéalement située en plein cœur de Florence. C'est pourtant calme. Le lit est confortable. Le ménage est fait tous les matins. Julia est très réactive et précise dans ses indications. Grave problème sanitaire tout le long du séjour. Des travaux dans Florence ont occasionné des coupures d'eau pendant les 3 jours sur place (pas d'eau courante, pas de douche, pas de toilettes...). Pas d'info avant mon séjour qu'il y aurait ces travaux. La propriétaire dit qu'elle n'avait pas imaginé que les conséquences seraient aussi importantes. Je ne demande pas qu'elle évalue les conséquences mais qu'elle m'informe afin que je ne sois pas au pied du mur.
• Gennari (2/5): Peccato sembrava bella - Sicuramente il punto di forza è la posizione centrale e comoda per tutti i monumenti e le attrazioni più importanti Situata al terzo piano senza ascensore e molto poco manutenuta, è mancata l'acqua per carenze e lavori in corso nella zona, in compenso quando è tornata era fredda, abbiamo dovuto lavarci per 2 giorni con acqua fredda mentre il primo proprio senza. Nessuno presente mai in struttura. La camera era piccola , con una piccola finestrella per luce e aerazione.
• Karen (3/5): -
• Ryosuke (9/5): - スタッフがとても親切でした！ 部屋もとても広く、必要なものも揃ってしました！ 部屋が3階にあり(日本の4階にあたります)、エレベーターが無いので、部屋へ登るのがなかなか大変でした。
• Poliana (9/5): Atende as expectativas, boa localização - Ótima localização, apesar de não ser movimentada a noite me senti segura para chegar sozinha. A Anfitriã é super simpática e muito prestativa. Faziam a limpeza, a arrumação e a troca das toalhas todos os dias. O chuveiro é muito bom, apesar de não ter vazão d'agua e ficar acumulando. Muito espelhos e ótimo tamanho do quarto. Excelentes toalhas, queria levar uma pra casa. Estava avisado, então já sabia e estava mentalmente preparada, mas as escadas são realmente complicadas... São longos três andares pra subir com as malas, mas consegui. Avalie se realmente vale a pena. E no quarto tinha um aparelho, acho que do aquecedor/ar condicionado, que emitia uma luz super forte, impossível dormir com aquilo. Coloquei uma toalha para cobrir. O quarto é cheio de espelhos e nenhum tem uma luz boa para fazer maquiagem.
• Giulia (10/5): - Per noi davvero perfetto…stanza da sogno, nel cuore della città a pochi minuti a piedi dalla stazione e da qualsiasi punto d’interesse, nel cuore della via della moda, arredi antichi bellissimi, sia jacuzzi che doccia disponibili, personale super disponibile
• MICHAEL (3/5): Decevant - Emplacement dans le centre L'annonce indiquait CLIMATISATION. Il faisait très chaud dans la chambre mais il nous a été répondu que la clim ne fonctionnait pas encore a cette période de l'année. Nous n'avons ps pu l'utiliser malgré notre insistance. Annonce mensongère
• Luca (9/5): -
• Marko (10/5): - Everything The host was sending a hints and tips every day what to visit. Perfect location..suit was perfect as well. Thank you
• Elisa (8/5): -
• Mirko (10/5): - La posizione è eccezionale, comoda a tutto. Il personale disponibile, accogliente, professionale
• Fatima (7/5): -
• Yoel (10/5): Center Firenze - The studio room was very large for a single person, the room was set up nicely and Julia was so proactive and nice, she gave me info on Firenze that I didn’t know, thanks Julia. The shower water pressure is somewhat weak, maybe better head may improve the situation.
• Marcus (9/5): I loved it! So perfect in the absolute heart of Florence. And Julia was so good in sending messages and making sure I ha - Beautiful room and brilliant location! The bathroom was maybe not quite so outstanding as the rest of the rooms
• Joseph (9/5): Fantastic location. Quiet. Clean. Reception staff were not on site (virtual) but they made check in and check out very e - Excellent location Nothing. I found it exactly as advertised
• Felipe (9/5): -
• Robert (6/5): Two days in a lovely apartment without a shower - The history No hot water!
• KARLA (10/5): - Localizaçao
• Claire (10/5): Très bonne adresse - Très bien situé, cet hébergement est top. La réception proactive nous a aidé et aiguille très gentillement. La chambre est magnifique. Nous recommandons chaleureusement. A savoir, il y a des étages a monter sans ascenseur pour y accéder.
• Dave (8/5): -
• Edwin (9/5): - L'emplacement, l'espace dans la chambre, les deux douches et la baignoire Le linge de lit : l'absence de housse de couette
• Hristo (10/5): -
• Courtlandt (7/5): Great location furniture is dated as well as bathroom -
• Naomi (9/5): Nice stay in the old city - Location was very convenient and Julia was very kind and helpful. The room was very spacious. It was not a big problem, but to get the guesthouse from the ground floor was not easy.
• Sabrina (10/5): -
• Paul (10/5): -
• MASAHIDE (10/5): -
• Arina (7/5): Предупреждать об отсутствии лифта - Все отлично. Локация топ, комната и кровать хорошо. Итальянский душ с радио повеселил. Хозяйка Юлия молодец, каждый день писала и спрашивала как дела, присылала хорошие рестораны и другие рекомендации по Флоренции. Я нигде не увидела информацию о том, что в здании нет лифта. У меня был тяжеленный чемодан и не было сил, я даже бросила его внизу, когда увидела высоту лестничных пролетов в надежде подняться и попросить кого-то, но никого не было. Мне пришлось тащить его на высоченный четвертый этаж, я была без сил. Если бы знала - никогда не забронировала. Второе: в бронировании указана оплата на месте, потом пришла ссылка, но я думала, что смогу оплатить по приезду, так как не было времени - у меня было много работы в этой поездке. В итоге, взобравшись с чемоданом на свой этаж, я оказалась у закрытых дверей. Оплачивать пришлось прямо у двери. А если бы у меня, как у многих иностранцев, не оказалось интернета? Об этом надо писать заранее. С маленьким чемоданом или при наличии мужчины в компании, все было бы ок, но вот это заселение меня расстроило.
• Alexandre (9/5): - Dommage que la cabine de douche ne se ferme pas correctement
• István (9/5): - The room was clean and comfortably big enough for 2 persons. Located very close to the SMN main railway station and to Duomo as well. We got many useful hints from our very kind host. Nothing
• Walther (8/5): - Sehr einfacher checkIn. Flexibel bzgl. Zahlung. Viele tipps für die stadt.
• Daria (10/5): -
• Simona (8/5): Piacevole soggiorno con tanti confort. - La posizione, lo spazio nellla stanza con doppio ambiente e addirittura 2 grandi tv, il bagno grande con vasca e 2 docce, la temperatura della stanza, la luce delle due finestre, 2 armadi spaziosi. L''assistenza tramite w.app è veloce. Gli infissi sono molto belli perché originali ma non fermano il rumore della strada, anche di notte. Manca un bollitore per chi non prende il caffè. Scarsa pulizia della moquette del corridoio.
• Decebal Dan (9/5): Un sejur f frumos, asa cum ne-am asteptat. - Nu a fost inclus mic dejun dar am avut un espresor cu capsule care erau completate in fiecare zi si 3 sticle de 1/2 L cu apa plata care erau deasemenea completate. De asemenea am colaborat f bine cu proprietarul care ne-a oferit si sfaturi cu privire la restaurante, parfumuri, inghetata, etc. Este a doua oara cand ne cazam aici. Cladirea nu are lift si cazarea este la etajul 3
• Tamazi Katamadze (10/5): -
• Winnie rose (8/5): Great location - The owner was helpful she’s recommending good restaurants etc. the location is perfect close to everything but most likely close to all transportation Just the stairs with our big luggage. But before booking I’m fully aware of it.
• Rafailia (10/5): Perfect! - The best place to line when in Florence! It was in incredible experience
• Matteo (10/5): - Posizione centralissima, camera molto bella e servizio di parcheggio molto funziona, consiglio vivamente
• Anastasia P (8/5): - Loved the size of the room and it's decor All the stairs to access. It would not be suitable for very elderly or unfit guests
• Voevodin (9/5): -
• Jouhanneaud (10/5): -
• Loris Endrizzi (10/5): -
• FERDINANDO (8/5): -
• serena (10/5): -
• pegah (10/5): Everything about this hotel exceeded my expectations. - Very close to the city center and train station, super clean and The receptionist Julia- she was amazing and always available to help Everything was great
• Mathilde (10/5): Great location and very lovely owners - The location was great, Julia recommended us great places to go too and the room was spacious and comfortable It was great to be able to check in late with online check in and to be able to leave our bags on our last day The bathroom was not super super clean but it was still amazing and our towels were changed on our second day! Still great
• Giacomo (8/5): -
• Maria Julia (10/5): RECOMENDABLE LUGAR - La habitación muy amplia. Tenía servicio de limpieza, un espacio para desayunar y el baño enorme y con ducha escocesa e hidromasaje. Los elementos de aseo personal que proveían, escelentes. Que no tiene ascensor
• astra2015 (10/5): Nice apartment in a historical neighborhood of Florence - This is a perfect place right in the center of Florence, probably even better than a typical hotel. You get to stay in a real Florentine residential building, in a normal apartment, just like a local. This is certainly a huge advantage, as it gives you a genuine feel for the city and enhances the overall experience. The property is located very close to the train station (no more than a 5 minute walk) and within walking distance of the historic center. Then again, Florence isn’t a large city, you can walk just about anywhere. Lots of cafes and restaurants around, too. The room itself is not large, but perfectly sufficient for one person (or even two, actually). It was very clean and tidy, with a surprisingly spacious bathroom and a nice, high-tech shower stall. I also want to mention Julia, who was an excellent host. She explained everything about the check-in and check-out procedures, the room, and the surrounding area, and she gave me plenty of recommendations on where to eat and spend time. It was very thoughtful and genuinely helpful. A small detail, but it really makes a difference when you visit the city for the first time as a tourist. I like having a cup of tea in the evening, but there was no kettle in the room when I first checked in. I asked Julia about it, and she provided one for me the very next morning. I really appreciated that. This is not exactly a hotel; it’s an apartment that is being rented out, so don’t expect a check-in counter or hotel-style service. I also got the impression that this isn’t the full original space, they seem to have redesigned it so that it feels like only half of what it used to be. It’s not a major issue, though; the place feels perfectly fine. It’s not soundproof, so I could hear my neighbors quite clearly every evening and morning as they went about their daily routines. It wasn’t overwhelmingly noisy, but if you are a light sleeper or sensitive to noise in general, you may want to take this into account.
• HOCHUL (1/5): - 계단꼭대기까지 걸어올라가야함 캐리어 가져오면 매우위험, 이불오염,직접가져가서 설치한 필터샤워헤드 청소하러 들어와서 말도없이 가져가버림 돌려받는데 하루걸림, 방음최악 자는동안 사이렌소리때문에 수도없이 깨야함
• Alessandro (10/5): -
• sabri (10/5): -
• Veronica (10/5): Ottimo soggiorno in questa struttura, Julia super disponibile e camera bellissima, pulita e grande - Struttura bellissima , spaziosa e comoda . Ottima la posizione
• Massimo (10/5): Complimenti per la location, posizione ottima, tranquillità assoluta, camera pulita ed accogliente. Difficilmente scrivi - Tutto perfetto Nulla
• Jiahang (10/5): -
• Carlota (10/5): Amazing room and location, I recommend 100% - The suite was big and stunning! It was perfectly clean and the communication was great! I liked everything
• SARAH JES P (5/5): Shower was very bad - The location is right in the centre of Florence, near the cathedral and within walking distance of all the main museums and sights. Host sends messages with useful tips. Check-in was rather easy. Toiletries in the bathroom were very good. I do not understand the good reviews. For me, this was a disappointment. The room is rather dark and old, but I can live wit that. We did book an economic room. But the shower was just dirty. Dirt fell out of the massage jets (which could not be used) while I was in the shower. Even with an old shower, that is bad cleaning. And there were several rust stains. Absolutely below standard. A few days before our stay, I got a payment link through an unknown website. I prefer to pay at the place or through booking. A mosquito net in the window would be a big help.
• Carmela (10/5): Favoloso - Appartamento centralissimo e molto bello
• Selinger (9/5): - Posizione eccellente tra Centro Storico e Stazione dei treni. Palazzo antico, bagno molto confortevole. La camera economy ha una finestrella molto piccola. In camera è presente un piccolo gradino con pericolo di inciampo. Mancano degli appoggi per le cose personali, p.es. piccola scrivania.
• Valeria (10/5): - La struttura è ampia e accogliente, con tutti i servizi che funzionano perfettamente. Inoltre la posizione si è dimostrata molto comoda e logisticamente perfetta per visitare le principali attrazioni artistiche e raggiungere la stazione per gli spostamenti. Staff disponibile e gentile per qualsiasi chiarimento. Raccomandata assolutamente.
• concepcion (9/5): - Idéalement placé
• Antoni (6/5): Cèntric i simpàtic establiment amb instalacions de categoria però millorables - Les atencions de la mestressa (Julia) que ens recomanava llocs. També les facilitats per guardar-nos les maletes el dia d’entrar i de sortir i, sobretot, l’excelent ubicació Un tercer pis de edifici antic (grans alçades) sense ascensor (s’hauria d’advertir perquè no hi vagin cardiopates o gent molt major). Llit incòmode, a tocar una paret (si sou dos un ha de sortir per sobre de l’altre o per baix), matalàs una mica vell i bellugós …
• Davide (7/5): - la realtà della camera non rispettava molto le foto caricate
• Sylvie (7/5): - Chambre florentine avec peinture au plafond très spatieuse, au cœur de la ville. Les recommandations de Julia par messages et les réponses rapides. La possibilité de laisser les valises et profiter de Florence encore un peu après le checkpoint. Un peu vieillot, fissures et surtout pas de double vitrage, donc bruyant car nous donnions sur la route.
• Julie (8/5): - Amazing location, close to everything. The room is clean and was enough for 3 people for a couple of days. Great communication from the hotel. Apartment on the 3rd floor but it's more 6 floors as the floors are high. It wasn't an issue for us but might be for some people.
• Clara Niculau (10/5): - Limpa, bonita, organizada, funcionários extremamente educados e solícitos. Localização ótima.
• akyhulk (8/5): Esperienza positiva - La posizione perfetta sopratutto se si sceglie di raggiungere Firenze in treno Terzo piano senza ascensore potrebbe essere un problema per qualcuno
• Naser (6/5): Below expectation - Location Host was kind No lift but high floor The room needs full renovation
• Paul (9/5): - Great location! Lots of room. Nice shower. Sofa beds are never comfortable, should have just slept on the sofa itself.
• Alizée (9/5): -
• Danuta (10/5): Excellent - Excellent property located in the centre near the Santa Maria del Fiore Cathedral. Our host Julia provided us with detailed information how to get to the place and recommended great places. The apartment was clean and spacious, with heating. -
• Giorgio (8/5): -
• MONIA (8/5): - Posizione ottima
• Emanuele (7/5): -
• Giovanna (10/5): Eccellente è dir poco. - La camera era enorme, accogliente e caldissima. Il bagno enorme anch esso e tanti spazi dove poter addirittura appendere i vestiti. Nella stanza dov’era situato il letto addirittura c’era la tv con YouTube, netflix ecc. molto moderna, non è vero che non era “moderno”, come ho letto da alcune recensioni negative,ovviamente la stanza racchiude la bellezza di soffitti affrescati e chicche antiche, com’è giusto che sia per la posizione e per la città in cui si trova.La signora che gestiva il contatto con i clienti, julia, una persona molto a modo, molto gentile e soprattutto molto disponibile, addirittura ci ha consigliato posti strategici e carini in cui andare, non solo a provare cibo ma anche semplicemente a goderci un panorama gratis. La posizione inutile dire che era centralissima, spostandoci 5 metri più avanti l’entrata del nostro hotel, si poteva vedere il campanile del duomo per intero. In più il rapporto qualità prezzo vale tutti i comfort che abbiamo avuto. Purtroppo essendo un palazzo del 400 non era dotato di ascensore, e gli scalini per arrivare al terzo piano erano 100 se non qualcosa in più, pesanti dopo una lunga giornata. Ma ripeto la struttura li valeva tutti.
• Takehito (10/5): -
• Brian (9/5): Bonita y espaciosa habitación a pesar de los 100 escalones - La habitación muy amplia y baño espacioso, decorada de forma clasica y elegante. La ubicación perfecta en pleno barrio Tornabuoni y a una manzana del Duomo. Los 100 escalones que hay que subir, estaría bien que en la descripción detallaran que se trata de un cuarto sin ascensor. La limpieza diaria un poco justa
• Kim Chi (9/5): Great trip to explore to the Tuscany - Good location, close to everything. Staff is so helpful and friendly.
• Vlatka (10/5): -
• Elena (8/5): Had a great time there - Location is top perfect, not in the noisy center but just few steps from it)) and few steps from railway station. Julia was very communicative and helpful, provided useful recommendations and answered all questions Bed was comfortable and clean, everyday somebody came to take out the trash and make my bed. In general the flat is stylish, it's not blank, we are in Florence and it's joy to feel these old buildings, even with stairs, and old windows, painted selling. That was great! There was trouble with water first day and i saw comments about water in other reviews so seems the problem is existing. In general some small things need attention like old furniture can be attended or at least cleaned and fixed. AC didn't give any effect, i used it on heating (tried), no result just blowing air. In summer can be critical. Bath worked great (except the day when they're was no hot water) but there was smell of mold in the bathroom, i guess communications in the building are too old
• Beverly (10/5): Thank you Julia you are a great host and appreciated all the tips about Florence sights to see 🥰 - So central comfy bed awesome shower Easy access to historic building on third floor For people with mobility issues quite a few stairs to third floor
• Caroline (10/5): A perfect taste of Florence - The room was lovely. Great view, comfortable bed, lovely building, and the lounge was a lovely place to curl up after a day of sightseeing. Having to leave it
• Handan (1/5): - Die Fotos bei Booking.com sind durch Spiegelung an den grossen Wandspiegeln erzeugt. Sie entsprechen der Realität vor Ort nicht: Es gibt kein richtiges Fenster, sondern eine enge Spalte mit einem Loch in der Mitte für das Klimagerät. Es gibt kein Tageslicht. Mitten im Raum läuft auf dem Boden eine runde Stufe. Man kann leicht daran stolpern. Zumal die Beleuchtung sehr schwach ist. Man muss fast 100 Stufen steigen, um zu dem Zimmer zu gelangen. Den Koffer so viel Stufen hoch zu tragen, ist sehr schwer. Es wurden bei der Beschreibung Whirlpool, Sitzbereich, Safe versprochen: Es gab aber eine Plastik-Dusche mit kaltem Wasser und ein schäbiger Stuhl. Der Safe funktioniert nicht richtig. Um die Wertsachen vor dem Abflug wieder hetauszubekommen, muss man Booking.com anrufen. Der Schlüssel vom Zimmer öffnet nicht immer die Tür. So dass man Bookinf.com anrufen muss, um ins Zimmer zu gelangen. Es wird für solche Fälle ein General-Schlüssel " Master-key" im Stromkasten beim Eingang deponiert. Das bedeutet, dass irgend ein Gast, der das weiss, auch andere Zimmer öffnen kann. Besonders problematisch für allein reisende Frauen. Bei Notfällen wie mit dem Zimmerschlüssel oder Safe, antwortet die Kontaktperson nicht. Man muss viel Zeit an Warteschleifen vom Kundendienst des Booking.com vetbringen.
• Theo (5/5): - Centrale ligging, midden in de stad Bedden slecht, oud en gehorige kamers, zelfs met de ramen dicht hoorde je de hele nacht veel lawaai van buiten. Oude krappe badkamer.
• Javier (9/5): - La ubicación es excelente, tanto a la estación de tren como al centro de Florencia. Tercero sin ascensor, que en nuestro caso no fue problema pero para otras personas pueden ser dificultoso.
• Lauren (8/5): Amazing location - Amazing location. Host was great, super friendly with great recommendations and just a WhatsApp message away Room we stayed in was quite small
• Masami (9/5): Très bien - Personne n'était présent à la réception, mais Julia était toujours joignable à distance par WhatsApp. Elle m'a donné des conseils sur les restaurants et le glacier. L’emplacement est idéal. J’ai pris le tramway depuis l’aéroport jusqu’à la gare, puis j’ai marché environ dix minutes. On peut rejoindre chaque site touristique en une dizaine de minutes. Il n'y a pas d'ascenseur pour accéder au 3e étage. Certains équipements sont vieux et cassés (le porte-papier toilette et la pédale de la poubelle dans la salle de bain).
• Cinthya (7/5): - La ubicación El tamaño de la habitación, el servicio sanitario
• Somraj (8/5): We went as a couple. Had enjoyed our stay due to the wonderful location everything was at a walkable distance. Had wonde - 1. The property is at walkable distance from Station 2. it’s very clean and well maintained 3. Location is awesome, Duomo is just few mins of walk from the property 4. There are quite a few number of restaurants and cafes close by this property at a walking distance 5. Host was awesome, she gave suggestions on restaurants, shopping stores etc. It was quite easy for us to choose our breakfast, lunch, dinner spots. Her suggestions were spot on. It’s like having a local person telling you best places to eat and shop 6. Room was quite large enough for a couple. It’s not a negative rather a constraint I would say. Since the property is at the Historic Center in an Old Building. There is no lift. so you have to carry your luggage to the 3rd floor using staircase
• DashaILN (4/5): Cannot recommend. - I stayed there for 3 nights. I could say the communication was good, and I did not wait long for an answer. I was offered solutions - more or less - when I had problems. There was complementary water and coffee, which is nice after a long trip. The location is perfect, as expected. However, there were major upsetting factors to my stay. 1. There was NO HOT WATER the whole first day and the next morning. It was due to a faulty boiler, which I was told just needs time to reheat, but after I waited 2 hours and nothing happened, I saw an error on the boiler. It was fixed the next day. However, it is small and if everyone is taking a shower at the same time, there is not enough hot water anyway and you need to wait. (after calling booking and spending a day dealing with it they offered 10% compensetion) 2. Once I checked in, there were many small black hair on the pillows and sheets. They did not want to change them at first, but they did after I insisted. 3. The room looked way shabbier as on the pictures - black marks all over the walls, worn out furniture, old shower with mold. 4. No, there is no elevator and the 3rd (plus the ground floor) floor. 5. Wifi did was disconnecting constantly, although (when connected the speed was good). 6. If you need to sleep with your windows open, it would probably be noisy plus mosquitos (there are no nets on the windows). I understand that running a place is hard, but you need to do better, I am sorry.
• Katharina (4/5): - The location was really good to visit the city on foot The room was old, small and dark. The mattress very uncomfortable, lights didn't all work, and during the night is was loud when sleeping with the window open
• Scott (9/5): Would recommend - Excellent location, an easy walk train station, tram from airport, Duomo, Uffizi Museum, and other city center locations. Spacious with Florentine charm.
• Nicole (10/5): -
• Simone (6/5): não lembro agora, mas precisa estar descrito que tem 100 degraus pra subir, e com mala, difícil. - Não tinha Escadaria sem elevador.

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