Hotel Universo

Name: Hotel Universo
Address: Dorfbahnstraße 52, Serfaus, at

Location: Dorfbahnstraße 52, Serfaus, at

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Wellness Area
Indulge in relaxation at Hotel Universo's wellness area, offering a sauna, steam bath, and sun bed for the ultimate pampering experience after a day of exploring Serfaus.

Family-Friendly Entertainment
Enjoy evenings filled with entertainment with the hotel's engaging entertainment programme, ensuring fun for guests of all ages. Children can have a blast in the games room while adults unwind.

Convenient Ski Facilities
For ski enthusiasts, Hotel Universo offers easy access to the slopes with ski passes available for purchase on-site. Take advantage of the ski storage room with a boot dryer to keep equipment in top condition.

Experience comfort, entertainment, and convenience at Hotel Universo. Book your stay now for an unforgettable getaway.

Policies

Check-in: 03:00 PM - 06:30 PM

Check-out: 10:00 AM

Amenities & Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Tour desk
Ironing service
Sauna
Ski storage
Hammam
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Heated pool
Infinity pool
Outdoor furniture
Coffee Shop on site
Steam room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
Thermometers for guests provided by property
Key card access
ATM/banking
Shopping on site
Ski storage
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Ski equipment rentals on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Housekeeping on request
Indoor/outdoor pool
Garage
Health or beauty spa nearby
Snow sports gear
Swimming nearby
Charcoal grill
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Apartment with Balcony

This spacious apartment consists of a kitchenette, a seating area, 2 separate bedrooms and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchenette that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a coffee machine, a dining area, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Family Suite

This spacious suite consists of 1 living room, 4 separate bedrooms and 1 bathroom with a bath and a shower. Featuring a terrace with mountain views, this suite also provides a coffee machine and a TV with cable channels. The unit offers 3 beds and 1 futon.

Max Occupancy: 8 (7 Adults)
- Shower
- TV
- Hair dryer
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Oven
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

Featuring 1 bedroom, this apartment offers 1 bathroom with a shower, a seating area and terrace where you can relax. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is consisted of of a dining area, a flat-screen TV with cable channels a coffee machine and a balcony. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Sofa bed
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Double Room with Balcony

Alpine-style room with a flat-screen cable TV, free WiFi, a balcony, and a bathroom with a bathtub and a hairdryer.

Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Toaster
- Coffee machine
- Linen
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

Boasting 2 bedrooms, this spacious apartment has 1 bathroom with a shower, a seating area and terrace where you can relax. The well-equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers a coffee machine, a dining area and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Balcony

This apartment comes with a kitchenette, a seating area, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The well-equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this apartment also features a coffee machine, a dining area and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. The fully equipped kitchenette has a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a coffee machine, a seating area, a flat-screen TV with cable channels and a terrace. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Sofa bed
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Balcony

This apartment includes a kitchenette, a seating area, 2 separate bedrooms and 1 bathroom with a bath and a hairdryer. In the kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment is consisted of of a dining area, a flat-screen TV with cable channels a coffee machine and a balcony. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Balcony

This apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also offers a coffee machine, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Sofa bed
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Balcony

This apartment includes a kitchenette, a seating area, 2 separate bedrooms and 1 bathroom with a bath and a shower. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony, this apartment also offers a coffee machine, a dining area and a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

Boasting 2 bedrooms, this spacious apartment has 1 bathroom with a bath, a seating area and terrace where you can relax. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has a coffee machine, a dining area, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Balcony

This spacious apartment consists of a kitchenette, a seating area, 2 separate bedrooms and 1 bathroom with a shower and a hairdryer. In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also provides a coffee machine, a dining area and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

Boasting 2 bedrooms, this apartment has 1 bathroom with a bath, a seating area and terrace where you can relax. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has a coffee machine, a dining area, a flat-screen TV with cable channels and a balcony. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access
Apartment with Terrace

This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a terrace, this apartment also provides a coffee machine, a seating area and a flat-screen TV with cable channels. The unit offers 3 beds.

Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Coffee machine
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Sofa bed
- Wine glasses
- Cots
- Shampoo
- Body soap
- Key card access

Guest Reviews

Anja (8/5): Gerne wieder - Lage direkt an der U-Bahn-Station, große Zimmer, großes, renoviertes Badezimmer, Spülmaschine, Bademäntel für alle, Handtuch- und Klopapierservice, sehr freundliches Personal, viele Türen und Fenster zum Lüften, Hallenbad, tolle Wellnesslandschaft Defekte Nachttischlampe mit offenen Leitungen, so dass uns die Sicherung rausgeflogen ist, (wurde aber zumindest notdürftig und sofort gesichert); Mikrowelle defekt; zu wenig Gläser im Apartment (haben wir aber auf Nachfrage erhalten)
Kevin (9/5): Prima voor achterblijvende niet skiërs - Mooie kamers, mooie sauna
IngridRLNDS (8/5): Paasweek Wintersport - Goede locatie, midden in Serfaus, naast MPreis supermarkt en schuin tegenover bakkerij. En kort bij metro station... maar zelf lopen is net zo snel.
Martin (8/5): - Appartement 412 is zeer ruim en goed ingericht. Vaatwasser bleek vervuild en waste de vaat niet goed schoon.
Daniel (10/5): -
Frank (9/5): -
Johannes (9/5): -
Blanche (9/5): Het was zeer aangenaam - De spa/zwembad ruimte en de hygiëne. Niks
Maarten Dirk (10/5): -
Effie (9/5): -
Rianne (8/5): -
Martina (6/5): War nett aber Preis- Leistung stimmt nicht. - Lage war super. Bäckerei und Lebensmittelladen gleich daneben. Freundliches Personal. In den 6 Tagen kam nie jemand um das Zimmer zu reinigen oder den Müll zu leeren. Da wir gekocht haben, hat der Müll zu stinken begonnen und das war nicht sehr angenehm. Mein Auto konnte ich am letzten Tag aus Platzgründen dort nicht stehen lassen, jedoch den Parkplatz musste ich trotzdem bezahlen, wie auch dan beim Eingang von Serfaus wo ich es parkieren konnte.
Gabriele (4/5): Bellissimo posto a livello paesaggio , male la cordialità e rispetto del cliente. - La natura circostante , il paese , la posizione Staff non presente , ragazza della reception maleducata, non parlano lingue tranne tedesco , parcheggio a pagamento con sempre macchine nel mezzo ad ostruire il passaggio , appartamento in una soffitta con tetto basso , al momento della restituzione chiavi richieste spese non concordate al momento della prenotazione, grande maleducazione
Natalie (7/5): -
Hilde (7/5): Mooi hotel, verdient meer sterren - Groot appartement en mooie sauna Pro actief handelen (toiletrollen te weinig en als je het kwam vragen kreeg je maar 2 extra voor 6 personen), geen diner optie in hotel, onverwachte parkeer kosten zonder het van tevoren te melden
Christian (9/5): - Die Lage, das Essen, die Bar
Edith (9/5): - Sehr liebevoll eingerichtet, bequeme Betten, sehr nettes Personal
Daniela (8/5): -
Jenny (8/5): -
Kristina (10/5): Tolles Hotel in bester Lage - Wir haben uns im Hotel Universo sehr wohl gefühlt. Das Personal war immer total nett, die Zimmer sauber und die Suite war auch gut eingerichtet. Der Wellness Bereich war Klasse und selbst der Pool war größer als gedacht. Unsere Kinder, 5 und 8 Jahre, waren begeistert. Die Lage ist perfekt, drei Häuser weiter ist die Zentrale U Bahn Station und selbst zu Fuß ist man in wenigen Minuten bei den Gondeln. Nebenan war ein gut bestückter Supermarkt, gegenüber war eine frische Bäckerei und das Frühstück im Hotel war sehr vielfältig. Wir kommen sehr gerne wieder und würden es voll weiterempfehlen. Im Wellness Bereich wäre ein Uhr an der Wand ganz praktisch. Sonst gibt es nichts negatives.
Eva (6/5): - Heel mooi hotel met leuk zwembad, goed gelegen. Heel veel extra kosten waar geen communicatie of informatie over is gegeven ( parking, opkuis app, zomerkaarten. Weinig communicatie over mogelijke activiteiten vanuit hotel. Geen talenkennis bij personeel
Manuel (10/5): Perfekte Lage und Top Frühstück. Personal super freundlich - Perfekte Lage und Top Frühstück. Personal super freundlich nichts
Marco (10/5): -
Jordy (9/5): -
Walter (8/5): Een prima hotel met voldoende faciliteiten op een centrale plek in Serfaus. - prima hotel, centrale locatie en vriendelijk personeel. We hadden tijdens het verblijf een ware vliegenplaag op het terras en in het restaurant van het hotel. Bij andere hotels/terrassen en restaurants was dit eigenlijk niet zo. Erg vervelend, het leek erop dat er ook niets ondernomen werd om het tegen te gaan of te verminderen.
Verena (9/5): -
Christian (5/5): Ein stilvoll eingerichtetes Appartement mit entspannendem Spa, das durch kleine Mängel im Alltag etwas an Komfort verlie - Positiv hervorzuheben sind die zwei getrennten Schlafzimmer und Badezimmer, was viel Komfort und Privatsphäre bietet. Die Zimmer waren sehr geschmackvoll eingerichtet und die Betten ausgesprochen bequem. Auch der Spa-Bereich mit Pool und Sauna war sehr schön gestaltet und gut ausgestattet – ideal zum Entspannen nach einem langen Tag. Ein paar Punkte haben uns allerdings gestört: Der Essbereich war für vier Personen leider etwas zu klein, was das gemeinsame Essen etwas ungemütlich machte. Die Lüftung in den Badezimmern war außerdem extrem laut – das war auf Dauer recht störend. Ein echter Minuspunkt war der Parkplatz: Dieser befand sich nicht an der Unterkunft selbst, sondern am anderen Ende des Dorfes. Dafür dann auch noch 15 € pro Tag zu verlangen, fanden wir unangemessen.
Guido (10/5): Exceptional - Location near ski
Marco (10/5): Great stay :-) super-recommended! - Wonderful position, comfortable e spacey apartment well equipped, great staff! The parking garage is quite small and the use of the car not always super easy
Urs (9/5): Schmuckes Hotel zentral gelegen - The hotel is located almost in the middle of the village, but due to the car speed limit on 20 km/h it is quite and not loud. Nearby a little supermarket. Nearby the subway station CENTRAL. Very nice bistro integrated within the hotel. Delicious breakfast. We got a free room upgrade - thank you very much! Nothing - everything was fine.
Rocio (10/5): Fabulous stay in the middle of Serfaus. The place to be! - Incredibly kind and helpful staff, great location and vibe. We would love to come back!
Jan (2/5): Badly spent money - Totaly not like the photos. Totaly not money worth Just the place
Ekaterina (7/5): Thank you for your warm atmosphere in the hotel. And I hope to see you soon next year! - Breakfast is good but for the family 0f 2 adults, 14 years daughter and son 9 years old - too expensive - as they do not eat much. So we preferred to have breakfast in our room. The supermarkets are close to the hotel, and there are everything that is necessary to prepare breakfast. Location is perfect you can take metro that is just 1-2 minutes from the hotel or walk 7-10 minutes. Friendly and helpful stuff! Beautiful reception! Incredible facilities of the spa area!!! But I would prefer "happy hours" or 1 hour when families can go together in sauna with kids. As kids under the 16 y o are not permitted. It is really warm in the hotel and if necessary you may ask to turn on the heaters in the room. Pretty old bathroom and kitchen equipment (but not critical). It seems that the hotel rooms need some refresh to meet the price level. But I think that is after COVID problems as many small hotel suffered from it.
Lieke (8/5): Very good - Great value for the price, 2 bathrooms, location in city center, very comfortable swimming pool/ sauna area. Across the street there is a nice bakery. Top for wintersport: rent a locker at the ski lifts, although the walk is not too long it can be quite strenuous with all wintersport gear.
Hetty (8/5): Great apartment - Centrally located, near supermarket and metro. Nice atmosphere in the lobby and wine bar. Apartment could have used a bit more of that. Apartment nice size, good beds, spacious bathroom and kitchen. You don't hear noises or anything from other apartments. The tableware was a bit limited: no tea mugs. An oven instead of a microwave would have been more useful. Great to have a dishwasher and Nespresso coffee machine. Apartment is not cleaned during the stay.
De (10/5): Exceptional - The staff's kindness and service
Graham (8/5): Very good - Breakfast and Staff