Charlton on The Esplanade

Location: 451-452 Charlton Esplanade, Torquay, Hervey Bay, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Tour desk
• Salt-water pool
• Outdoor furniture
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• Access to health care professionals
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Two-Bedroom Apartment with Garden View

  Offering a fully self-contained apartment featuring a balcony with outdoor furniture and garden views, with some of the apartments offering partial ocean views. The apartments feature an open-plan lounge and dining area and a fully equipped kitchen. There are 2 bathrooms and laundry facilities located within the apartment. There is a flat-screen TV in both the lounge room and the main bedroom.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Salt water pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Two-Bedroom Apartment with Sea View

  This spacious, self-contained apartment offers a balcony with outdoor furniture and amazing ocean views. It has an open-plan lounge and dining area, 2 bathrooms, laundry facilities and a fully equipped kitchen.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Salt water pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Three-Bedroom Apartment with Sea View

  This spacious, self-contained apartment offers a long balcony with outdoor furniture and amazing ocean views. It has an open-plan lounge and dining area, 2 bathrooms, laundry facilities and a fully equipped kitchen. There is a flat-screen TV in both the lounge room and the main bedroom.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Salt water pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Penthouse Apartment

  This spacious apartment comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a private entrance, soundproof walls as well as sea views. The unit has 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Dressing room
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Salt water pool
  • Shallow end
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• Carolyn (9/5): Very comfortable stay, great location and awesome views - Location is amazing, apartment was very spacious. More detailed cleaning required, I.e., rubber in washing machine had mould on it.
• Christopher (7/5): It was enjoyable and value for money - Furniture was faulty and bathrooms need updating.
• Judith (8/5): We stayed two nights for sad reasons so enjoyed being able to just cross the road for a walk on the beach and watch sun - The view, location, large apartment, number 10. Having to drive to Pialba to pick up & drop key. Being told be out by 10am and drop off key by 10.15am 3 kilometres away. What if I didn’t drive?? key safe at the property would be much better. The very high bath you had to climb in to shower. The ensuite shower was fine. Very squishy parking in garage.
• Leah (10/5): Great location, awesome views and relaxing on the deck makes for a beautiful stay - The location was great and it was self contained. Great for longer stays.
• Jenny (10/5): -
• Lyn (10/5): It was very relaxing and we didn’t need to use the car. - The property was within walking distance of lots of Restaurants and Cafes. Across from the beach the unit was decorated very well with everything you would need for your stay. Nothing
• joe (9/5): -
• Wendy (9/5): -
• Margaret (7/5): -
• Tania (6/5): - The location. We were supposed to be in a beach front apartment and were put in a back apartment.
• Mark (7/5): - View and location.
• Anna (6/5): - Great location. Walking / riding backs to most places. Big apartment. Apartment was quite dusty and rubbish found under couches. Not enough bin bags for our stay.
• alan (10/5): -
• Debbie (7/5): - Location No iron and the toilet light didn’t work.
• Joanne (10/5): Great spot. Would definitely stay here again. - Excellent location, close to shops and restaurants, just across the road from the beach and with great views! We stayed in apartment 13. Cannot fault this place at all. Spacious apartment with everything we needed, and a lovely balcony. The trolleys for you to take your gear up to your room in the lift was a fantastic idea and very helpful! The pool was fantastic! Met some lovely people there too. Very comfortable and clean. Undercover secure parking was also very good. Nothing.
• Angie (9/5): Great location, very clean - Location
• Kylie (7/5): - Location Cleaning was a bit basic. Floors weren't clean at all upon arrival.
• Kelly (10/5): -
• Robyn (8/5): Loved it! Super comfortable for my mother and I for a 5 day stay! We were sorry to have to leave. - Perfect location - near shops, but far enough away that the noise was minimal. Beautiful water views too. Well tended garden and pool areas. Could use a little TLC in the halls.
• brad (3/5): - Very outdated ,aircon filters dirty
• elaine (5/5): -
• Julie (6/5): Great little place in central location. - The location was great. Our unit was very homely and well resourced. Genuinely felt like a home away from home. The ground floor has limited views but is very accessible, Check-in was hard, but they were changing systems, and it was resolved quickly.
• Jasmine (7/5): -
• ashley (8/5): -
• Megan (4/5): Unfortunately we probably won’t stay at Charlton Apartments again - Location was great. Apartment was a good size. Parking was excellent. Not as clean as we would have liked. Beds felt very hard. Dishwasher didn’t work and when I emailed I was told they were aware which it would have been nice to know. There was also a state school triathlon on and that meant the road was closed so if we had of known we could have parked the car around the corner instead of tracking someone down and getting a police escort. Which we needed to do as we had a wedding to attend.
• Sarah (5/5): -
• Luyin (9/5): Lovely stay overall - - great great location, beach 🏖️ across the road, lovely cafe and a great Italian Resterant next door, lovely view from balcony - well equipped kitchenette only the main bedroom and dining area have air conditioning. The other two bedrooms don’t have A/C, but they do have ceiling fans. We kept the doors open to help keep cool.
• Deidre (9/5): - Close to the beach. comfortable beds Had everything we needed. Had a great view Not enough power points in the kitchen.
• maree (8/5): Good short stay - Great location No onsite manager when we had an issue
• Cheryl (9/5): Lots more cleaner places to stay in Hervey Bay! - The location was excellent, beach across the road and walking distance to shops. Key pick up is at a different location to the accommodation. The unit hadn't been cleaned when we arrived (admittedly we arrived at 1pm not 2pm). But the key was available so we thought that the room would be ready. I rang the number and was told we were early, he had 1 cleaner for 3 units and to come back. We came back 2 hours later, yes the beds were made (Queen sheets on king size bed), clean towels and the tiled floor had been hurriedly mopped. Wasn't impressed when I stood on a fake purple fingernail, found that the dishwasher didn't work and stank to high heaven plus other cleaning issues. When I texted these issues, his response was "sometimes things are missed". 🤮
• Victoria (9/5): - Location was fantastic. Our unit was comfortable clean and priced well.
• Brooke (8/5): You had me at ‘beach views’. - Friendly caretaker and cleaning staff. Great location. Balcony with beach views, directly across from the beach. Tidy apartment (a little run down - in need of some TLC in areas). Kitchen facilities were great for our 4 night stay. Would stay again. Apartment needs a little TLC. Need to pick up room key from real estate at the other end of the esplanade.
• Sandra (7/5): -
• Mica (9/5): lovely comfortable unit with a beautiful outlook. - location location location, clean and comfortable unit. had everything we needed to make our stay enjoyable. the stairwell to the basement and car park had a very slight smelt of damp.
• Sandra (10/5): It was peaceful & quiet & right across from the beach apartment was spacious would stay here again - Loved the location. Peaceful & quiet & right across from the beach. Apartment was spacious. Nothing it was great.
• JING (10/5): -
• Susan (9/5): Great stay.perfect location - Location perfect Nothing really
• Louise (9/5): Great - the views were great and the kitchen was functional. Lots of space. No aircon in the second bedroom (fine as I was travelling alone - but would have been tough if I wasn't). The floor tiles were quite tacky. I think a little too much floor cleaning chemical was put in the mop bucket.
• Donna (6/5): - Location was fantastic. Kitchen was fully stocked with everything that you need. Great size apartment. Loved the main bedroom with the walk in closet and good sized bathrooms. The cleanliness of the apartment was very disappointing. Food on the floor, and floors needed a really good mopping. Very dusty, including fan, blinds, dining chairs, coffee table. Light in the toliet didn't work, and I was very disappointed that the ceiling fan didn't work in the smaller bedroom (even tried a new battery in the remote control). There was an ironing board but NO iron and would of liked to have pegs for the clothesline.
• Ronald (8/5): -
• Robert (9/5): Used the unit for sleeping as we attended a family’s property every day. - Position 2 dead cockroaches - 1 in the bedroom and 1 in the lounge area. One live one in the bedroom which was dispatched.
• Brenda (8/5): -
• Stuart (8/5): - Never actually saw any staff apart from the girl at the lock box - which was a ridiculous 3 kilometres away. Travelling 3 km each way to collect & return the keys. Ridiculous. Why not have an on-site lock box?
• Jan (8/5): -
• Nicholas (10/5): Lovely - Location Not enough coffee mugs for 5 people, those there are stained.
• Hugh And Christine (10/5): Wished it was longer. - We had apartment 13 on the front, it was really nice, had a balcony to sit and have drinks and look at the ocean, which was across the road fabulous place to stay. Nothing
• Sam (9/5): -
• Sandra Coulson (6/5): - The area It wasn't clean. Fridge was not clean, fan didn't work, carpet was not vacuum well, vents on doors were dusty, vents in the ceiling as well. So not real happy. Paid good money to stay there.
• Gayle (9/5): - Location We were supposed to have a extra large double and a double but only had two singles in the second room
• Kim (10/5): Would come back again - Spacious Very clean Amazing location Secure and safe Nil
• Janelle (9/5): -
• Kylie (6/5): It was a nice place to stay, there are just a few things that could improve to make it a great stay. - The location for beach access was fantastic. The kitchen, cooking for a family of six, was decent but the stove top needs an upgrade. Needs more kitchen equipment, like a decent size boiling pot and pots and pans that aren’t from Kmart. The configuration of the apartment is weird. For a family of six there wasn’t enough couch space for us all to sit together. The pool wasn’t heated.
• Mandie (7/5): See above, great location and views - Location was excellent and amenities within the unit were really good. We were 2 couples travelling each with some mobility issues. One bathroom with bath not suitable for anyone with even minor mobility issues as bath was extremely slippery. One bedroom was single beds which were very hard in both rooms. Lounge area was very comfortable and kitchen although dated was well stocked with r erything you need. The sliders didn’t open easily due to grime in the runners and unfortunately there was a syringe found under the queen bed. Just a little maintenance would make such a difference. All in all though a great place to stay. View of sea and location 5 star. Would come again Cleaning and bed comfort
• Sarmone (7/5): Great apartment, beautiful clean and fantastic view. - The apartment was huge and had an amazing view and big balcony to sit and relax. The air conditioning did not work in any bedrooms despite googling the manual. The wifi did not connect to the main TV or my laptop in the lounge room. This was disappointing because the football was on late at night. I did send an ask for assistance with this via your platform but no one responded until we had already left.
• Christine (2/5): Regret booking this apartment - Stench from drain in ensuite (initially thought it was a gas leak), had to have windows open all night to disperse the smell. Called letting agent, Faunt Property who ignored our dissatisfaction, they instructed an owner from another flat in the block to visit us instead! Still waiting for explanation and apology from Faunt as they have still not contacted us.
• Larissa (9/5): -
• David (9/5): - Position Air Con in bedroom was noisy
• Dennis Birks (7/5): - Position COCKROACHES Not very clean. Dust on furniture
• Jo (8/5): - Some of the coffee cups were dirty and there was mould on blinds and in dryer.
• Tamai (3/5): -
• Mellissa (10/5): -
• Kay (8/5): Great location - The view from the apartment is beautiful. The apartment is spacious and in a great location. The apartment itself is worn and in need of TLC.
• Jody (8/5): -
• Santhosh (8/5): -
• Kamal (1/5): Unhygienic Apartment and not fit for the purpose. - Location The apartment was unhygienic and did not reflect the standard advertised. We found cockroaches, fruit flies, spiders, and ants throughout the unit, which made the environment uncomfortable and unsuitable for our 3-night stay. We reported of this issue on Sun and followed up few times since without any response. The kitchen was also in very poor condition — pots, pans, oven and oven dishes were dirty and stained, making it impossible to cook. As a result, we had to eat out for every meal, which was both inconvenient and an unexpected additional cost. The power board that had electric kettle connected to it was not working. This property did not have receptionist service at all. We had to collect and return the keys to a different location which was not disclosed at the time of booking and was very inconvenient.
• James (9/5): Absolutely loved our stay at Charlton on the Esplanade at Harvey Bay. Will absolutely come back. - Great location - beach views and lovely breezes - walk across the road to the patrolled surf lifesaving beach - easy walk to great eateries - lifts for easy access and safe undercover car park. The pool and grounds were also maintain daily in excellent condition. Obviously, building has a little bit of age on it but very very comfortable for our family with plenty of room.
• Paul (7/5): Loved where we stayed, peak season pricing was a little high but our family had a good time in Hervey & K’gari - Location was good, convenient beach side access & we liked the space for our family Utensils were insufficient, of poor quality & generally the apartment was a bit lean of quality fittings or finishes
• angela (9/5): we had a great time - everything it was comfortable and had everything I needed the carpets smelled
• Caitlin (10/5): -
• Angela (9/5): - Size, view and location
• Brendan (8/5): - Location excellent Needed more lounge chairs. One 3 seater lounge for 4 people
• Amanda (7/5): Very nice to be next to the beach however, cleanliness could be improved. Enjoyed our stay otherwise - Enjoyed that it was close to the beach, provided many food options and a nice place to walk along the beach with the family. Although it was a nice stay it was difficult to get in and out on the busy road. Car park in the underground car park was very tight. Smoke detectors right near the shower, recommend a better spot. Mildew in the shower.
• Kerstin (6/5): Great location, quiet at night once traffic stops. - The location is great and has some good eatsy places nearby, it was also near the surf lifesaving club, which meant we could swim between the flags, although the beach is pretty safe anywhere. The chairs around the dining room table were loose and couple of times one of the legs fell off the chair. Only one shower worked properly. Overall, the property is very dated and would benefit from some renovation. The property is classed 4 star accommodation, but I would rate it 3 at best.
• Hughes (10/5): - Everything 👍
• Darren (6/5): Nothappy jan - Location good . The elevator broke down and took too long to be fixed . Yes they did explain, but had elderly parents to go down 4 sets of stairs. Second night trapped in as not fixed . Was told sorry but still happy to take all your $$. No thing offered for being trapped in with elderly parents.
• Joanne (10/5): - Great location. Nicely renovated unit. Great views Small balcony but adequate and a great view
• George (8/5): Ok - Ok Older property
• Jason (6/5): Ok - Location was great it was clean The pool was out of order and hot water was limited
• Renee (10/5): -
• Pamela (8/5): -
• Manivone (8/5): All good - location The instruction about he room number wasn't clear. I got told about the car park number but not room number. Also the tag on the room's key doesn't match the room number. That caused confusions.
• Bassett (9/5): Great place enjoyed the location with beach access and lots of dining and coffee within walking distance - Great location, ground floor, spacious The parking space allocated for the unit was a tight fit. We were unable to use it, ok if you have a small vehicle, no good for larger SUV. But luckily there was a visitor’s park, but couldn’t guarantee this was always available.
• Kaylene (9/5): Apartment was nice and big for 4 Adults and the kitchen was fully stocked with pots pans knives fork - Location was good close to the water
• MARGARET (6/5): - The unit was very large and in a great location, and the pool facility looked lovely, though not used by us. We were disappointed with the cleanliness of the kitchen and the ensuite. The crockery and utensils need renewal and a deep clean is needed in all cupboards and drawers and appliances (eg greasy kettle) The fridge and hard floors were fine. The verandah need cleaning between stays. The decor and paintwork are tired not really befitting the concept of penthouse.
• revital (8/5): נחמד - מיקום ונוף היה ריח נורא בדירה של טיגונים של בשר זההיה מאוד לא נעים. הכלים היו מלוכלכים
• Dianne (8/5): Bed was an issue. Cleanliness was not good. In the ensuite bathroom there was mould on the tiles. - No breakfast. Location was excellent. View of the ocean. Close to restaurants. Mattress topper kept sliding off the bed and it was very heavy and awkward to move back on.
• Lisa (9/5): - location was perfect, short stroll to the shops and bus stop. only problem I experienced was the power board used in the kitchen for the kettle and electric fry pan kept cutting out when more than one appliance was being used. other then that everything else in the unit was fine and in good condition.
• Karen (8/5): Family time in the Bay. - All the furniture, including the beds was really comfortable. The kitchen was well equipped. The view across to the beach from the balcony is beautiful. Allocated underground parking is great. Recycling is available. The location of the fridge restricted access to the kitchen when the fridge was being opened. The apartment needs a good spring clean. The tv unit in the main living area was very dusty and the areas behind the blinds needed vacuuming. Many of the items in the kitchen cupboards needed washing before use.
• Joseph (9/5): Ideal location - didn't do breakfast left to work before you opened nothing comes to mind
• Maureen (9/5): Beautiful, spacious with lovely beach views - The best Ocean view, spacious, right near beach, good sized kitchen, washer and dryer and anything else we needed. WiFi was a little hit and miss but the managers did everything to help us with it.
• Carollyn (9/5): Superb -
• Kelley (8/5): Great holiday with family. Will be back. - Close to the water Older building that needs some minor maintenance.
• Eden (10/5): Exceptional -
• Van (9/5): Superb -
• Patricia (9/5): Superb -
• Lynette (10/5): Exceptional -
• Joe (9/5): Superb -
• Nhathika (8/5): Very good -
• Explorer50 (8/5): Very good - Close to beach ,close to wide variety of eating places
• Robyn (6/5): Pleasant -

Photos