Frances St House

Location: 5 Frances Street, London, gb

Star Rating: 6.9 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 04:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Family rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Invoice provided
• Shared stationery like menus, pens are removed
• Free wired internet
• Internet access

Rooms Available

• Double Room with Shared Bathroom

  Featuring free toiletries, this double room includes a shared bathroom with a shower and a hairdryer. The double room features a private entrance, soundproof walls, a tea and coffee maker, a flat-screen TV with streaming services, as well as garden views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Air purifiers

• Double Room with Private Bathroom

  Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Air purifiers

• Single Room with Shared Bathroom

  Featuring free toiletries, this single room includes a shared bathroom with a shower and a hairdryer. The single room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Air purifiers

• Single Room with Private Bathroom

  Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room offers a private entrance, soundproof walls, a tea and coffee maker, a flat-screen TV with streaming services, as well as garden views. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Air purifiers

Guest Reviews

• Genc (8/5): -
• Ibrahim (10/5): -
• Genc (8/5): -
• Mtombeni (10/5): Exceptional - Perfect Climbing the steps
• Olushola (8/5): - It was fine Lack of microwave
• Babatunde (6/5): -
• Mhillaj (5/5): - Was something else in picture end when i go there i find something else
• Rhianna (1/5): I didn’t stay an hour in that room. - The black mirror in the room Wouldn’t recommend. The room looked nothing like the pictures, staff were rude and unhelpful, and cleanliness clearly isn’t a priority here. Thin walls, uncomfortable bed, and overall just a stressful stay. Definitely not worth the money.
• WILDER (10/5): -
• Franziska (7/5): -
• Eloise (4/5): 2 night - The hotel itself passes, good bed, good location The cabinet breaks, no soundproofing, very small staircase, a lot of noise at night.
• YUQIAN (1/5): -
• Maruf (1/5): Horrible and valueless for the money i’m ashamed that this thing is on booking website - Nothing Everything
• SAIDU (1/5): - Nothing good about it! Nothing good about it!
• Pavel (2/5): -
• Zoya_A (6/5): - Size of the room was okay, bed was quite comfortable (though underneath it seemed broken) Kitchen included kettle (with tea and coffee and sugar) stove and oven (but no microwave and fridge, a bit strange). Overall the room and the bathroom were quite clean There were two cups and one teaspoon and that's it. No plates, no pans, no spoons and forks. What's the point of having a stove if you can't use it? Some cleaning or painting for walls won't do any harm
• Sapana (2/5): -
• Monica (7/5): -
• Nora (7/5): -
• Eszter (9/5): -
• Kellie (5/5): Passable - Location was great and central to all amenities. Room had a kitchenette and ensuite bathroom which was good. Despite there being a cooker and sink in the room, you could not cook or eat anything in the room as there was no saucepans, plates, or bowls, no cutlery except for 1 teaspoon and no cloth or tea towel.
• Ibrahim (10/5): -
• Almaroof (7/5): -
• Laura (7/5): Very good place - Easy for wheee I needed to be The combination codes to get in and could do with extra pillows and towels
• Samuel (7/5): -
• Andrejs (6/5): -
• Eleojo (8/5): - Location very okay. Nothing
• BK (10/5): -
• Smith (10/5): -
• Smith (10/5): -
• Agbolahan (10/5): -
• sade-akinlade (1/5): - Very unsettling felt like U was been watched.every often some weird man or woman would walk past the room banging n making noise n it feels targeted because how repetitive n synchronised with some of my movements.ive been to this company room a good few of times n EVERY TIME I want to to leave a bad review but I just think to my self leave but this time I just had to.i could say so much more but I have a life to live but they are not cool n pay way more attention to u than they need to but it's all very underhanded lol it's hard to explain.i remember one time they gave me a completely different room to the one I booked lol no apology nothing I just played stupid n said nothing myself but took mental notes lol.i mean never again in life will I ever go to any of there rooms again this last one was the very last Very unsettling felt like U was been watched.every often some weird man or woman would walk past the room banging n making noise n it feels targeted because how repetitive n synchronised with some of my movements.ive been to this company room a good few of times n EVERY TIME I want to to leave a bad review but I just think to my self leave but this time I just had to.i could say so much more but I have a life to live but they are not cool n pay way more attention to u than they need to but it's all very underhanded lol it's hard to explain.i remember one time they gave me a completely different room to the one I booked lol no apology nothing I just played stupid n said nothing myself but took mental notes lol.i mean never again in life will I ever go to any of there rooms again this last one was the very last
• STANLEY (9/5): -
• Alireza Eslami (5/5): - Location
• Bongi (7/5): The place was ok ,and clean also the prices are reasonable - The place was clean Nothing
• Mohammed Ali (4/5): -
• chinedu (10/5): -
• Ibrahim (10/5): -
• Alex (5/5): -
• Ashma (6/5): -
• Patience (10/5): -
• Adebiyi (10/5): My stay there was amazing and I really enjoyed my stay - I love the simple and beauty of the room, I also love the privacy there and I will love to always come there again over and over again Absolutely nothing, just that there’s no kitchen there
• Limar (1/5): - Smutsigt. Ostädat, kallt, stinker, dålig område
• Godspower (6/5): - The bed was confortable I used same towel and bed speed for three day's
• Nicole (5/5): - It was a good base for us to keep our bags Nothing really it was what we expected.
• Agbolahan (7/5): -
• Abdullah (8/5): -
• Vadim (7/5): -
• Ibrahim (10/5): -
• Babatunde (6/5): -
• Favour (5/5): -
• Oluwaseun (7/5): Not a bad place, but needs some touches! - The size of the room, and the bathroom. There was a pressing iron. There was no microwave. No plates. The shower door isn't closing properly. The bed is not the same in the ad picture. The central heating was not working, the replacement radiator was taking space
• Oktay (1/5): - - Far from central Expensive
• Ibrahim (10/5): -
• Juliana (7/5): - Clean No mircrowave, no cooking
• Jadwiga (1/5): - Location Unfortunately, my stay at Frances St House proved to be a significant disappointment, and I cannot recommend this accommodation to other travellers. The room was basic but in a very poor state of hygiene. The floor throughout the entire space, including the sleeping area and the corridor leading to the bathroom, was extremely sticky—walking barefoot was unpleasant and raised concerns about cleanliness. Numerous stains, dust, and debris (likely food crumbs) were visible on the walls and floor. The table lamp had a heavily stained lampshade, further emphasising the lack of regular cleaning. Equipment such as an old tower fan with a manual timer appeared outdated and poorly maintained. The most serious issue, however, was the intense smell of fish and old frying oil that permeated the entire room and corridor. It turned out that the property is located directly above a fish and chips shop, resulting in a constant, unpleasant odour, particularly noticeable in the evening and at night. This smell made comfortable rest impossible and rendered the stay intolerable. Although the location in the Woolwich area offers good transport connections (close to DLR and Elizabeth Line stations) and the price is relatively low, the aforementioned drawbacks clearly outweigh these advantages. I advise against booking Frances St House, especially for individuals sensitive to cleanliness and odours. It is better to choose another accommodation option in London, even at a slightly higher cost, to avoid similar experiences. Rating: 1/10 – I strongly do not recommend.
• Ibrahim (10/5): -
• Favour (5/5): -
• Ben (1/5): -
• Dr (3/5): -
• Agbolahan (10/5): -
• Akins (7/5): - Once inside fairly clean and ridy The electric shower was difficult to work for a hot shower, mostly cold water, room not very warm
• zCe (7/5): - The traditional layout of the building People opening doors and letting guests they don't know into the buildings and inside their bedrooms and the locking of the main door from the outside and it was raining!!
• Thomas (8/5): -
• Ibrahim (10/5): -
• Azhin (6/5): - The water was warm Some minutes And turned cold fast
• Chris (6/5): -
• Mrs (1/5): -
• Jasmine (6/5): Basic but perfectly fine. - Basic but sufficient room. Location wise it's a 15 min walk to the Elizabeth line so quite a good location. Staff were very nice. If you need somewhere basic that does the job, this place works. It wasn't what I was expecting as it's above a chip shop so you can smell that downstairs and in the hallway. Not the hosts fault, but I had a problem guest next to my room for half of the stay who continually smoked weed. The guest kept promising to stop but then would just do it again and again and the smell would come into my room. In the host's defence, they took my calls on the matter and made an effort to speak to the guest face to face. However, I think for future perhaps a policy like posters for fines for cleaning after a smoker would deter guests, or telling guests that smoking drugs is not tolerated and they'll be asked to leave. I was kindly offered a free late checkout for the inconvenience. Another issue was that cleaning wasn't fantastic. For example, I stayed a week and the same bathmat wasn't changed and there was a hair stuck to the shower wall for the entire week. It's apparent that the bathroom isn't deep cleaned frequently, just light cleaning daily. Sound proofing was non-existent and and most guests in the other rooms slam doors.
• Yıldırım (1/5): It was very bad - It was very bad
• derek (10/5): -
• Petru (10/5): -
• mubarak (10/5): -
• Charlotte (5/5): - Mycket enkelt boende. Vattenkokare, kaffe och te fanns i rummet. Inget varmt vatten duschen på fm men däremot på em och kväll. Inte helt fungerande avlopp med stillastående vatten i köket. Hoppas det åtgärdas. Inte helt rent i rummet.
• chinedu (9/5): -
• Giulia (7/5): -
• Reashad (10/5): -
• Bina (8/5): Nice and private for short stay and anonymous host - Privacy, tv, bathroom assistance, fixed water issue after one day on anonymous e mail correspondance, neighbourhood, close transport No anything for cooking so for short stay, no kitchen just kettle, no staff on site, noone answers phone or messages but late check-in was successful and possible, no idea who runs the place, only e mail communication, different persons came in for cleaning or service
• Flóra (6/5): -
• jan-joop (7/5): -
• Kimberly Shacklady (3/5): - The price was good, though bad for the conditions of the room. The bathroom was very clean (not after the other people's used it) The staff was rude when she told us we had to check out a day before our scheduled checkout. Only when I had to physically show her our booking confirmation did she apologise, but went straight on her phone and made call speaking her language and laughing, she had woken us up and kept banging as she hoovered and cleaned. The rooms are not soundproof (which was advertised) as we heard the other clients who stayed below and next to us. The mirror on the wardrobe was broken, and it's door were not working properly and did not stay closed. The people next door kept smoking, which would come into our room (we're non-smokers) Desk was in bad condition. The curtains did not cover the windows well at all.
• Bożena (6/5): -
• Patience (10/5): -
• Patience (10/5): -
• Olasunkanmi (1/5): Disastrous and unsafe . - I do not recommend. They are a scam , I booked the hotel from bookings.com , I had to pay £20 extra just to get a room with personal toilet . The ad doesn’t say it a shared toilet , so I didn’t know. Paid up and was told to pay extra £20 . They are a scam .
• Michel (6/5): -
• Dandy (10/5): -
• sosthene (1/5): - Will jot advise anyone to sleep there. Everything
• Muhammad Noman (7/5): -
• Olu (10/5): -
• Fanta (7/5): -
• Olamide (6/5): -
• Justine (1/5): - Nothing! This property was awful 😖 there was no fridge to keep our drinks in? The bed was dirty, and my daughter, has come back covered in bites! The room was unclean and looked like it hadn't been cleaned in God knows how long!! I would not recommend this place as also we could smell cannabis coming from the next room.
• chinedu (10/5): - The arrangement of the room Everything was perfect
• Eduardo (7/5): Estadia aceitável em Londres - Um dos melhores custo-benefícios da cidade, possui o básico para se pernoitar em Londres. Porta do armário estava emperrada, tivemos um pouco de dificuldade com a temperatura de chuveiro, não me senti muito seguro na vizinhança a noite.
• Vytautė (6/5): Beware of bugs!!! - Tesco food shop is 10meters away, so perfect always something to eat. Also O2 arena for concerts is 20-30mins away by bus (bus stops are 1-2mins walk away). Separate bathroom. First floor. Dont expect any views. Its just small windows that re facing a wall of another building. Also my friend got terribly bit by bed bugs. It is healing for second week now and is terribly itchy. Owners didnt seems to care about that and I have seen some previous reviews about beds bugs in this place. There is a "kitchen" with only sink, oven and one spoon and 2 cups. Why cant they just put some plates or forks, more cups, etc. Also no dish soap to wash that spoon with. No fridge. Tv is not working.
• Natalie (7/5): - Bed clean & comfortable Only 1 cup in a 2 person room wardrobe door broken and mirror cracked everywhere needs decorating as very shabby
• Adeniji (6/5): -
• Ibrahim (10/5): -
• Ibrahim (10/5): -

Photos