HR Boutique Porto, Napoli Centro, by ClaPa Group
Location: Piazza Giovanni Bovio 22 (Check in at via Alcide De Gasperi, 47), Naples, it
Star Rating: 5.6 Stars
Property Type: Guest houses
About this Property
Central Location
HR Boutique Porto, Napoli Centro, by ClaPa Group is perfectly situated in the heart of the Port of Naples district, offering easy access to popular attractions like Maschio Angioino and San Carlo Theatre.
Comfortable Accommodation
Enjoy a relaxing stay in our air-conditioned guest rooms equipped with free WiFi, ensuring a comfortable and convenient experience for all guests.
Convenient Services
Take advantage of our car rental service and paid airport shuttle, making transportation a breeze during your stay.
Book your stay at HR Boutique Porto, Napoli Centro, by ClaPa Group for a memorable and hassle-free experience in Naples.
Important Information
When booking more than 3 rooms, please note that different conditions may apply. The name on the credit card used for the booking should correspond to the guest staying at the property. Check in at property requires internet access. A surcharge of 40 euros per room applies for arrivals after Check in hours Deposit can be paid also via debit card but refund time will be 30 days.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 09:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Air conditioning
- Family rooms
- Pets allowed
- Luggage storage
- Car hire
- Non-smoking throughout
- Shuttle service (additional charge)
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Secured parking
- Garage
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Suite With Balcony
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a wardrobe, a tiled floor, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
Deluxe Double Room With Side Sea View
The double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room provides a tiled floor, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
King Suite With Spa Bath
This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite features air conditioning, a wardrobe, a tiled floor, a flat-screen TV, as well as an inner courtyard view. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
Standard Family Room
The family room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Trash cans
- Body soap
-
Deluxe Queen Room
The double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room offers a tiled floor, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
Superior King Room
The double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This double room features a tiled floor, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
Junior Suite With Balcony
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features a wardrobe, a tiled floor, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Body soap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
-
Mobile Home
The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
-
Small Double Room
The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
-
Superior Double Room
The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Private bathroom
-
Deluxe King Room
The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Private bathroom
-
Small Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Large Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Double Room with Balcony
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Queen Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Double Room with Sea View
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
King Room with Sea View
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Double Room with Balcony
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe King Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Standard Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Junior Suite
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Standard Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Superior Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe King Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Suite with Spa Bath
The spa bath is the standout feature of this suite. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Junior Suite
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Suite with City View
This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite offers air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Double Room
Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Economy Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Standard Quadruple Room
Offering free toiletries, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. This quadruple room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Standard Double Room
Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Deluxe Triple Room
Offering free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. This triple room offers air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
-
Suite with Spa Bath
This suite features a spa bath. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite provides air conditioning, a flat-screen TV and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Accessible by lift
- Key card access
Guest Reviews
- Nicola (5/5): Pessimo rapporto qualità prezzo - Posizione a 20 Min. A piedi da tutte le principali attrazioni della città La cauzione richiesta non precedentemente comunicata soprattutto per un blocco di restituzione della stessa dai 30 ai 40 GG. La camera non era per niente insonorizzata e la porta d'accesso era scorrevole e precaria. Stanza piccola e struttura vecchia all'interno di un palazzo .
- Christian (10/5): -
- Massimiliano Napoletano (1/5): -
- lola (4/5): Not recommended at all. Zero human connection. Poor poor poor . Except for the location - Its location Everything else.
- Ugo (6/5): -
- Miriam (1/5): Terribile mai più, nonostante napoli sia una delle mie destinazioni preferite e mi trovo lì circa un mese si e uno no - Niente di positivo, staff maleducato sia al telefono che dal vivo. Siamo arrivate 15 minuti prima delle 15 suonando alla reception ma ci è stato detto di aspettare fuori perché aprivano alle 15 nonostante ci fosse gente dentro e fuori facesse freddo. La camera non era vista mare come prenotato, la chiusura della parto automatica non era per nulla efficiente e non riuscivamo a chiuderla l’ambiente generalmente non molto pulito, condizionatore poco funzionate che si spegneva da solo. In camera c’era una piccola cucina dotata di fornelli ma senza la presenza di alcun piatto/pentola/posate. L’unica nota positiva penso fosse il sapone molto buono Oltretutto attenzione alla cauzione di 200€, ci siamo svincolati pagando 30€ in più ma pagando solo in contanti siccome sicuramente sarà un modo per incassare di più senza dichiararlo. Sconsiglio questa catena di hotel fortemente.
- Arianna (8/5): Troppo breve una notte torneremo - Accogliente e posizione centrale Nessun suggerimento.
- Arias (7/5): -
- Alessandra (5/5): Avevamo prenotato una camera totalmente diversa da quella che ci siamo ritrovate ma non ci siamo lamentate di questo. Ap - della struttura mi è piaciuto il panorama e la posizione. Avevamo prenotato una camera totalmente diversa da quella che ci siamo ritrovate ma non ci siamo lamentate di questo. Appena arrivate ci hanno chiesto la cauzione di 200 euro che sul sito è presente ma dove ci sono informazioni che quasi nessuno legge. ( mi sono stati restituiti subito dopo il check out). Le condizioni igieniche della stanza erano pessime, nelle lenzuola del letto c’erano le formiche, un po’ di polvere sul pavimento in bagno, non era presente il bidet (nelle immagini della stanza che avevamo prenotato si), non era possibile fare la doccia senza lavarsi i capelli perché non è fornita della giusta attrezzatura, la maniglia per andare sul balcone era rotta di conseguenza era complicato aprire la porta. Le informazioni sul codice della stanza sono incomplete (non ci hanno detto che alla fine del codice si inserisce un apposito simbolo e ci siamo arrivate dopo alcuni tentativi). Non era presente un mini frigo.
- Rocco (10/5): In Piazza Bovio al centro della movida - Camera ampia Qualche piccolo accorgimento alle mura
- Emanuele (10/5): Felice 😃 - Struttura con reception dislocata, la mia sede era ubicata in pieno centro. Soddisfatto, ci torneremo.
- Guest (1/5): -
- Cuomo (5/5): Molto deludente e richieste assurde. - Mi è piaciuta solamente la posizione dell'alloggio, probabilmente l'unica nota positiva di questo b&b. Sono molti gli aspetti che non mi sono piaciuti, partendo dal fatto che dopo aver prenotato e PAGATO, all'arrivo alla reception ti chiedono una cauzione di 200 euro (avete capito bene, 200) e se volete divincolarvi da questa cauzione vi chiedono 30 euro extra per l'alloggio, per me assurdo e impensabile, oltre ai 4,50€ di tassa di soggiorno A TESTA. Finestre rotte, non riuscivamo a chiudere bene le finestre del balcone. TV non funzionante, messa lì a caso ma non si riuscivano a vedere nemmeno i canali standard. Porta del bagno sporchissima, vasca da bagno scomodissima. Una pessima esperienza, sicuramente non prenoteremo altri soggiorni con ClaPa Group.
- miriam (3/5): pessimo .. avevamo NECESSITÀ dell’acqua calda avendo camminato tutto il giorno a piedi - posizione mancanza di acqua calda
- ruffilli (1/5): Truffatori!! - SUPERTRUFFA!!! Late checkout alle 9 di sera allo stesso prezzo della camera (40 euro) non sono arrivato in tempo non mi hanno rimborsato nulla. 200 euro di cauzione richiesti da ridare dopo un mese, così si potevano rifare sulle recensioni. NOn cascateci!!!!!
- Raffaele (8/5): -
- Amela (7/5): - Great location. It was clean and roomy.
- Amato (10/5): Grazie tutto perfetto - Grazie tutto perfetto
- Kari (1/5): Surkea hotelli enkä suosittele kenellekään - Sijainti Sisäänkirjautuminen oli katastrofi, huone ei ollut sitä mitä kuvissa oli, palvelu oli ala arvoista.
- Aqeel (4/5): Così così tante regole e tropo per pulizie 27 € per tre notti - Era tranquillo Allora Quello che deve dare un cauzione 200 € di anticipo non ho fatto questo esperienza quelli 200 € euro potevo fare tante cose 27 € per pulizie per 3 notti e già tanto e non mi piaciuto Napoli è bellissimo ma gente così così ?
- Denisas (8/5): -
- Marcello (3/5): Da migliorare. - I tratti positivi del mio soggiorno (durata: singola notte) sono pochi, tuttavia per dovere di cronaca è necessario riconoscere che la struttura presenta camere particolarmente ordinate, di un ottimo gusto estetico e mediamente pulite, posizionate in luoghi strategici della città e assolutamente comodi per il raggiungimento delle principali mete turistiche. I tratti negativi del mio soggiorno presso la struttura, purtroppo sono stati fin troppi. - Il costo complessivo della prenotazione si è rivelato un primo grave punto a sfavore. Prima di effettuare una prenotazione tramite ClaPa Group si consiglia, infatti, di leggere molto attentamente (e più volte) le condizioni di prenotazione. Ciò in quanto, oltre la cifra conferita su Booking potreste trovarvi a depositare al vostro arrivo (o nei giorni subito antecedenti) una caparra per la copertura di danni accidentali che supera (anche del doppio) la cifra spesa per riservare la camera. La cifra vi verrà restituita dopo un paio di settimane, tuttavia lascia un po' di amaro in bocca, soprattutto per il profondo senso di mancata fiducia che trasmette nei confronti dell'ospite. - Rimanendo in tema costi e termini di prenotazione, una menzione va alla netta mancanza di colazione (in quanto non si tratta di una struttura ma di un ufficio di gestione appartamenti sparsi sul territorio di Napoli) e all'aria condizionata a pagamento. Per la cifra spesa sarebbe carino almeno avere una bottiglietta d'acqua omaggio, o quantomeno l'aria condizionata gratuita, specialmente se la camera ha un'esposizione al sole costante nell'arco della giornata. - Muovendo sul tema "comfort"...le zanzare sono state un incubo. E NO, LE FINESTRE NON SONO STATE APERTE. La camera ne era piena, fin dall'arrivo, ne avrò abbattute almeno 5 prima di andare a letto e altre 3 nel buio cercando di chiudere occhio. Dormire è stato praticamente impossibile per tutto il corso della nottata. - Infine, capisco che ognuno abbia la propria sensibilità e il modo in cui certe considerazioni vengono fatte può essere percepito in maniera differente...ma vi consiglio vivamente di staccare quell'orrenda insegna a caratteri cubitali in reception riportante "Il cliente non ha sempre ragione, chi è educato la ha".
- Dryce (1/5): SCAM HOTEL - Horrible experience. This place is a scam that will ask 200€ deposit and not pay it back. They become agressive and insulting as soon as you question them. DEPOSIT SCAM
- Angela (4/5): Disappointing - Location was very convenient for the port nearby Check in desk was very difficult to find, resulting in us having to pay a late check in fee, and even after this finding and accessing our room was like trying to get out of an escape room
- Raman (10/5): hotels that I recommend - spacious and clean room a security deposit is required, it was immediately refunded
- Fernanda (10/5): Historical Area - Good camera, good position
- Jose (1/5): Just be careful with clapa Group and all the property they manage. - nothing at all. Just be careful with this property management it's called Clapa Group in Italy. The pictures don't match, and also, they take your caution deposit 200Eu and you never see back. I hope Booking does something about this. and the address also matches with the address in booking. Just be careful with this property management it's called Clapa Group in Italy. The pictures don't match, and also, they take your caution deposit 200Eu and you never see back. I hope Booking does something about this. and the address also matches with the address in booking.
- Kithmini (1/5): Bad - I paid them for two nights..but they never gave me the room .. they didn’t send me any information about the room when I already done the check in online..that night I had so many troubles because of this place .. I’m so disappointed of this place. When I went to their office I met another couple .they were in the same situation as me.
- Kristjani (1/5): Avoid - Avoid this property – terrible experience with damage deposit refund I stayed at this property and was required to leave a €200 damage deposit, which I provided via a valid Visa credit card. According to Booking.com’s policy, the refund should be issued within 14 days after check-out. However, it took 73 days—over two and a half months—and multiple complaints through Booking.com to get my money back. I ultimately had to initiate a chargeback with my credit card provider to recover the funds. It’s extremely disappointing and frustrating to go through this kind of ordeal, especially within the European Union where consumer protections should be stronger. If you don’t want to spend weeks chasing your own money, avoid this property. Not worth the hassle.
- Yuzhu (1/5): I quit booking.com after this terrible booking experience. Booking is aligned with terrible service sellers and does not - I didn’t check in at all because they send a link to pay 200 euro which is very suspicious. I searched on google and all I can see are negative comments about the deposit. Glad that I ran right away before going deeper to the online check in procedure!!! God will bless you if you read through all comments before booking.
- Zoe (1/5): Bad - Terrible experience regarding our refund from the security deposit. It has been almost 2 months and I have not recieved my refund. I have not been able to contact a human being, only a chat bot. I will NOT be staying again and I will recommend that others do not stay.
- Gary (6/5): Pleasant - Overall good … but the 200 euro deposit is too much Deposit 200 euro
- Pantelis (3/5): Poor - Location was good. I stayed in the room for 4 nights. It looked fine at first, but from day one, there was a lot of dust on the floor and hair. The toilet was broken, and the shower was leaking water. The location is good, but I can’t say it was a pleasant stay. Also, the 200€ security deposit took 64 days to return after two attempts and multiple emails with no response. Be very cautious, I wouldn’t recommend it.
- Kamil (1/5): All of whom cosinder booking their stay there I recommend googling „Clapa Group” first. This is their real company. Plea - General untidiness, problem with getting the deposit back, which was only communicated after booking and paying the stay via booking. There were no contact with the place. Deposit got back only because I reported the place to the bank. Had to wait 2,5 months for getting money back Localization
- Zaf (8/5): Very good - Μany mosquitos
- Martin (1/5): Still waiting to get my refund, which is already 25 days late to be paid. - During Check-in the property requested 200euro deposit, which supposed to be paid back within 30 business days. As of now they are 55 business days passed and my refund is still pending. When i tried to contact Clara Group in order to obtain information - they said they will check and come back to me with an update, but they didn't. I am still waiting for my refund.
- Saeed (7/5): Good location and good price. - The sea view and balcony are perfect. Lock Safety is another positive option of this property. It's also good that you can upload all documents online and do registration online. The price is very good for its location. Very nice balcony. Dirty walls, not an acoustic room with neighbors, a very old building, also it needs a 200 euro deposit.
- Tobias (6/5): Good location, enough nice stay. - +Clean +Central to Metro (we save on hotels by using metros - however this was located walkable to many areas) -Lovely staff at central check in location +Stable internet +Handy supermarket across the road -Check in process was a mess. We checked in online. We got sent half the instructions by email and had to seek staff help as missing instructions (staff were helpful) -Had then had to cobble together how to get in and out of the apartment using two separate messages in a text message to ourselves to stop jumping between messages -Security deposit (yes, taken from account, not a hold on your card) was more than the room cost - this really causes issues for some travellers -Room maintenance - safe in room needed new batteries - nearly had kittens when we couldn't get passports out - passports went in fine! -Company (not staff) more focussed on upsell than on customer service -Plug sockets in odd places KEY FACT SECURITY DEPOSIT OF €200 SHOULD BE UPFRONT IN ADVERT - PEOPLE NEED TO BE AWARE BEFORE THEY BUY. ONE BACKPACKER LOOKED TO LOSE NON-REFUNDABLE ROOM AS THEY COULDN'T AFFORD IT OUT OF THEIR ACCOUNT FOR 15 DAYS.
- Alba (1/5): Bad - they are scammers, be careful, they don't return the cash back money that they keep for security. I have been calling and writing to them for 3 months and they don't answer.
- Hannah (2/5): They'll charge you a deposit and try their hardest to NOT give it back. - Location was great but wasn't worth the hassle of getting randomly slapped with 200 euro deposit which was extremely hard to get back. The room itself was cheap for a reason. Lack of information about the deposit which we only got back through booking.com. The ClaPa group would have happily taken our deposit and run with it if we hadn't pushed to get it back. They didn't answer any phone calls or respond to emails. Be extremely careful when booking, highly recommend looking elsewhere.
- Anton (1/5): Terrible, I didn't even receive the room after paying - Nothing because I wasn't able to stay there I payed through booking, but then they asked for a 200 dollar deposit that I read online they refund after months. But that's not the bad part, they wanted to charge me an additional 50 for who knows what! It didn't say what for and they didn't give u the location of the room or the password untill u paid the 250 euros. U contacted every number and what's app I could but no one would respond. There was no one at the location and I was forced to pay for a different b&b. They have yet to respond about a refund and booking.com doesn't have a way to contact them for a refund.
- Athanasios (1/5): Stay away! - Nothing. Everything was dirty. The cleaners were not cleaning anything. One night we returned to the room and we found the door open and unlocked, the lights on and the vacuum cleaner in the room. No clean towels after some days. The most important thing is that they inform you at the last minute, so you can't cancel the reservation for free, that you will pay an extra amount as an insur to the room including taxes and you will get it back after 30 working days. This insurance also includes tourist taxes (wtf is that ..). We paid 230€ and we received back 150€. I have sent them numerous emails and Whatsapp messages to explain why they didn't return the whole amount and how much is the tourist taxes. Guess what they don't reply!!! My lawyers will react. Booking should be ashamed that it has such hotels listed. This is not a hotel. There are some rooms in an old building. In order to pay less we paid more than a decent hotel.
- Remus (1/5): 200 euro deposit still not returned after 17 *business* days! - Property and location were top-notch. However, I gave one-star ratings for the reasons outlined above. They take 200 euros deposit as a *payment* from your credit card. When I mentioned this is unreasonable and they should just put a hold on my card for that amount, staff was disrespectful. Also, the payment is for 14 business days. It's like giving someone an interest-free loan of 200 euros for more than three weeks. After check-out, I told them I expected the money to be returned to my credit card. They said it'll happen automatically after 14 business days. It's 17 business days after the checkout, and still no refund. I had to file a credit card dispute. What a pain of a company!
- Helga (5/5): Passable - The location was fine and the room was clean There was a stinky cloac smell all day and all night noisy from outside
- Kadrie (1/5): Bad -
- Thea (1/5): DO NOT BOOK THIS HOSTEL - NEVER BOOK THIS HOTEL AS THEY ARE HOLDING YOUR DEPOSIT EVEN THOUGH THEY SAID “REFUND AUTOMATICALLY AFTER 15 WORKING DAYS” UNTIL NOW REFUND HAS NOT ARRIVED EVERYTHING. Worst customer service. WORST SYSTEM. WORST. PLEASE CHECK GOOGLE REVIEWS
- Mariasole (5/5): Fair for one night only - The room was located in a building with lift, so it was very convenient to carry luggage and so on. And the building was super central, so it was easy to move around. And if you are a tourist and you want to go to the main attractions in town, it's very well located. Because it's close enough to the port, it's close enough to the metro stations, to several attractions themselves, and also to the connections to go to the train station and to the airport. The other thing that was very convenient was the fact that check-ins and also the access to the room was without keys, but just with passcodes, so you don't have to remember about the keys, etc. The people at the reception were fairly kind and available, but those that managed the WhatsApp conversation were kind of patronizing and unnecessarily kind of not really available. For example, at the end of my stay I asked about how to get back the money for the guarantee that I paid at the check-in, and the reply was, as we told you already when you did the check-in, and I was like, well, I just want to make sure that I understood and I don't remember exactly what we said, so can you repeat it to me? And I got no answer. Or also, the room comes with literally nothing else but the biggest furniture, so there was no boiler to make hot water for tea or coffee, nor other little things that make the stay more comfortable, like, for example, toothbrush holder or a place other than the floor where to put shampoo bottles and other stuff in the shower. So, when I checked in, I asked if it was possible to have a boiler in the room so that in the morning I could make a tea, and they brought it, but the plug needed an adaptor. So, I asked for the adaptor, and they simply dismissed my request by saying, try to find a plug in the room that is fitting for the plug of the boiler. And now, the only plug that was the same type was the one in the bathroom on top of the sink, and the boiler I had was the one that has the base in the shape of a big plate, so I couldn't just hang on the wall the boiler on top of the sink. So, at the end of the day, I couldn't use the boiler at all. Basically, this is just little things that a customer wants to find easy and to make the whole holiday more comfortable and pleasant, and it was easy for them to do it, but they just had this attitude of being kind of dismissive that I personally didn't appreciate.
- Maansi (1/5): Horrific and emotionally draining, more so the quest to get my money back. - Good location. This one’s a bigger list: - First of all do NOT ignore the reviews that say it took them months to get this ridiculous deposit back if they even managed to at all. This company are a bunch of scammers - they ignored my messages and calls until I basically started spamming them, then by default said they’d detected I’d paid it via debit card (which I hadn’t). They didn’t even bother checking, they just say this so they can keep your money for longer, forever if you don’t follow up. There was an inconsistency with when I’d receive this money back from the beginning and the staff at the reception lied to my face in person. Absolute scammers. The only way I got a deposit refund was by threatening legal action and getting American Express and Booking.com involved. Imagine how much energy that took? You don’t even need to read the rest of my review tbh, just take this as your sign to avoid. - Reception were so rude it’s ridiculous. If you don’t wanna deal with people then maybe don’t? - The cleaner did a good job but left my balcony door open while I was out - a blatant security risk. - The bathroom smelled.
- Philipp (1/5): Worst hotel experience of my life so far. - Nothing Having to pay a deposit and administration fee on top of what was already paid to booking.com
- Sahin (3/5): Not suggested - Location Room in general not comfortable, no daylight, housekeeping services poor
- Vitus (1/5): Never again. - My experience with this accommodation was an absolute nightmare. They refused to provide a proper invoice for my stay and ignored all my attempts to contact them—hanging up on calls, leaving emails unanswered, and not responding to messages on Booking.com. After days of silence, they only responded when an employee of the booking portal got involved. Even then, their reply was passive-aggressive and dismissive. When they finally sent an “invoice,” it was nothing more than a low-quality photo of a printed sheet sent via WhatsApp—completely unacceptable for any professional transaction. To make matters worse, the invoice contained incorrect information, such as the wrong postcode and no mention of my company name. When I requested corrections, they falsely claimed that I had entered the wrong details before the booking, which is simply untrue. The correct information was provided after my stay by a Booking.com agent. Since then, both the accommodation and Booking.com have been ignoring me, refusing to fix their mistakes. Additionally, be aware that they take a €200 deposit and outright lied to me in person at the reception. They told me that if I paid with a credit card, the deposit would be refunded within 10 working days, and with an EC card, within 15 days. In reality, they hold your money for 30 business days—nearly a month and a half! If you like lending a very unprofessional company your money (probably to help them stay liquid) without interest, this is the accommodation for you. This was, without question, the most unprofessional and frustrating experience I’ve ever had. If you value honesty, professionalism, and your own money, avoid this place at all costs. My experience with this accommodation was an absolute nightmare. They refused to provide a proper invoice for my stay and ignored all my attempts to contact them—hanging up on calls, leaving emails unanswered, and not responding to messages on Booking.com. After days of silence, they only responded when an employee of the booking portal got involved. Even then, their reply was passive-aggressive and dismissive. When they finally sent an “invoice,” it was nothing more than a low-quality photo of a printed sheet sent via WhatsApp—completely unacceptable for any professional transaction. To make matters worse, the invoice contained incorrect information, such as the wrong postcode and no mention of my company name. When I requested corrections, they falsely claimed that I had entered the wrong details before the booking, which is simply untrue. The correct information was provided after my stay by a Booking.com agent. Since then, both the accommodation and Booking.com have been ignoring me, refusing to fix their mistakes. Additionally, they take a €200 deposit and outright lied to me in person at the reception. They told me that if I paid with a credit card, the deposit would be refunded within 10 working days, and with an EC card, within 15 days. In reality, they hold your money for 30 business days—nearly a month and a half! If you like lending a very unprofessional company your money (probably to help them stay liquid) without interest, this is the accommodation for you. This was, without question, the most unprofessional and frustrating experience I’ve ever had. If you value honesty, professionalism, and your own money, avoid this place at all costs.
- Reza (1/5): Avoid this hotel - The location In booking.com description there was nothing written about the 200€ deposit but immediately after booking the hotel they send a message in whatsapp asking about 200€ deposit which will be returned after 30 working days!!! For me personally it takes 3 month to get my money back after going couple of times to their headquarter. They are bunch of scammers.
- Magda (5/5): Passable - Blizkost přístavu. When booking, I didn't notice check-in until 9 p.m. The flight was delayed and we had to pay 40 EUR for late check-in, even though no one had to wait for us and they sent us the code to open the door via whatsapp. Unsound dealings!!!
- Richard (10/5): Exceptional -
- Luka (2/5): Very poor - Bathrooms had bad smell, hair on floor in whole apartment. You have to pay before you get your code for door security deposit ( 200€ ) which if you don’t call them or send emails you wont get back at all, I had to call them and send them emails for more then a month to get my money back.
- Jamie (8/5): Very good -
- Spiller (9/5): great location, very close to the port - great location, very close to the port
- Iuliia (1/5): Untrustworthy Hotel with Terrible Service and Shady Practices - Cleaners are really good. I stayed at HR Boutique Porto, Napoli Centro, by ClaPa Group three months ago, and I am still fighting to get my 200 EUR deposit back. The entire experience was a nightmare from start to finish. First, the hotel forced me to pay a 200 EUR deposit upon check-in. They claimed the deposit would be refunded after 30 working days, but that never happened. It has now been three months since my stay, and I have yet to see my money returned. To make matters worse, the staff was incredibly unfriendly and unprofessional. When I arrived, I was shocked to find that the reception was located in a building that didn’t even resemble a hotel. It was shady and gave me an uneasy feeling from the start. After my stay, I tried to contact the hotel multiple times using every email listed on their site. None of these emails worked properly—some bounced back as undeliverable, others just went into the void with no response. The hotel also blocks international phone numbers, making it impossible to reach them from abroad. It’s clear they are deliberately avoiding contact and dodging their responsibility. I have escalated this issue to Booking.com, but it’s outrageous that I’m still dealing with this mess months after my trip. I would strongly advise anyone to avoid this hotel at all costs. The lack of transparency, poor customer service, and questionable business practices make it a place you should steer clear of.
- Jj (1/5): Bad - nothing worst staff in my life. Be careful, they wanted to pay a deposit of 200 euro, then their system didn't work, so we couldn't pay and instead of helping us, they threw us out of the reception at 9pm and they didn't accommodate us. No one was having fun with us, the lady was arrogant and mean
- Giorgia (9/5): Superb -
- Maria (6/5): NOT clean - Not clean at all and the cleaning ladies didn’t clean AT ALL! The lack of cleanliness
- Valentin (8/5): Very good -
- Giorgi (1/5): Never stay there!! - The scammers! They ask you pay extra 200 Euros (and they never give it to you) The worst property from my experience. Plus they're so rude, they texted me so offensive messages 🙂🙂
- Stephen (1/5): I checked in at the office but my phone lost charge after paying and that was the end of everything! - I made it clear that my phone had lost charge before I left the check-in office and that I needed hard copy details to enable the rest of my access to the room. The hard copy information was inadequate and I was unable to locate the room effectively. The room was not used and another option was arranged through a friend. This was deeply embarrassing that the booking I had made became so uselessly impossible due to the technology related to mobile phone access procedures. I don't understand why the hard copy information was so hard to provide. I have obviously claimed a refund and would appreciate some kind of voucher to make ammends. It was deeply embarrassing having to rely on other people to help me out. I went and checked in at the office. This problem never should have happened. And please do not tell my it was my fault my phone lost charge. That would be an unbearable insult. The fact that the hard copy information I took away from my check-in at the office could not be used to locate the room I had booked was absurd. How can that happen? Unbelievable. Now they won't even talk with me and I haven't been given any money back. That includes the room booking (eur50) fee and my security (eur203) deposit. It's been 42 days now. Bizarre and inexplicable breach of codes of business practice. Watch out!
- Felisaroldan (3/5): Not satisfactory. Would not recommend. - The room was adequate. we had to give a deposit of 200 euros which is going to take 14 days for me to receive back. We have never had this situation before. This is unacceptable. Staff were not helpful .I had to do my own check in. We received no help finding our room or navegating the PIN number which was awkward and complicated. There were 2 free staff who didn’t bother to help us with this.
- Cuma (10/5): Loved Napoli. Excellent place for food, drink and history. - Location and size of property Next to main road. Noisy.
- Jean-luc (8/5): great - Really amazing place for the money. Thanks Francesca for the coffee in the morning, and the orange 'juicer' was brilliant. Little too out of the way, but not a real issue.
- Asmaa (7/5): Very good place - Peace of mind and the owner is very nice and helpful Nothing everything was good
- Moussa (4/5): Will not try it again, i prefer to pay additional 50 euros and stay at a descent hotel. - I really appreciated the location of the room in the centre and near everything! The room was not clean, the towels were not changed daily, and if we wanted new towels, we needed to pay extra; very small shower place. In addition, we had to pay a deposit that they hadn't informed us about ahead of time, and they did not accept cash payments.
- Kevin (1/5): Bad -
- Esme (8/5): Perfect for a couple of nights and would stay again. - Light and airy, good aircon, easy to access. Bathroom colours were awful but all fully functional!
- Sacha (1/5): This place is a scam - Nothing Don’t stay here. It was terrible value for money, the room looked like a dungeon. Everything was dated, scuffed, falling apart. Ultimately, the worst thing was the check-in experience. They demanded a €200 damage deposit (hidden in their t&cs). It states that it will be automatically returned 14 business days after departure. However, this has not happened. I cannot get a response from the property about the stolen money. Our group (3 rooms) were also allocated rooms in completely different apartment blocks, which wasn’t acceptable for those staying alone.
- Robert (1/5): Unsanitary, unsafe, and dangerous. An absolute den of iniquity. Stay away - It was a misrepresentation, false advertising, and thieving. An absolute disgrace.
- Rocio (7/5): Good - The best thing was the location because it’s close to everything. It wasn’t clean at all, we found some man underwear and socks, some hair on the floor and some stains in the bed sheets. The worst thing was the deposit, once you arrive to pick up the keys you have to pay 200€ and they won’t return it to you after 30 days.
- Elena (7/5): Good -
- Claudia (1/5): Save yourself alot of stress - DO NOT BOOK! - The online check-in was easy to use, the cleaner was friendly and the location was good. Save yourself a lot of stress and DO NOT BOOK ANYTHING with this company. Please read our experience in full: Unfortunately, we are one of many customers who have had the same experience. This place is a LITERAL CON: (Please see the pictures I have attached, they will show the exchange I had with this company.) We booked this hotel room quite a few months in advance, at the time of booking no mention of a €200 deposit was made, also the reviews were good. However, 1 month prior to our stay, I looked on booking.com again and I saw The Cla.Pa group had stated that they would need a €200 deposit to be paid, on credit card, and you would receive a refund 14 days later, following an inspection of the room. We couldn't find anywhere else, in a similar location, to book. So, we kept our booking. We did our online check-in the night before our arrival. We paid on our credit card and again the information on the online check-in stated we would receive a full refund of our deposit following an inspection of our room, and that refund would be issued 14 days after our check-out date. I received an automated email that stated I had paid on credit card. We then had a fabulous holiday - Naples is stunning! Fast forward to 18 days after we checked out - we still hadn't received our refund. Please read the WhatsApp messages | sent to The Cla. Pa group. They lied and stated the "system had detected a debit card", so we had to wait 30 business days for a refund! And that they couldn't override the system and the refund would be automated by the system. All of which is complete lies. My husband and I suspected they were moving the €200 deposit of their customers into a high interest account, so therefore wanted to hold it in there for as long as possible. So I asked them if this is what they had done, which they neither confirmed nor denied. Sadly, I had to get this company to confirm when the 30 business days would be up.
- Mollahan (1/5): Bad -
- Katerine (7/5): Good -
- Mc (9/5): Superb - Nice location with a great view. Keys
- Aleksander (3/5): Poor - Be careful of paying 200€. They say you will wait very long time for refund. It’s suspicious. It took around 2 hours to check in because all the people have doubts about paying a caution they don’t mention. The amount is too big and amount of days they tell you wait for refund is suspicious. Be careful
- Marjan (9/5): Superb -
- Tessa (7/5): Great view!! Clean rooms. - Beautiful balcony and view. Pocket door to room wasn’t very sound proof. But overall the room was comfortable and perfect for two.
- Dmitry (8/5): Very good - Location was good, just near the port and old town. Room quite big with lots of sockets. The walls were quite thin and we could hear the neighbours.
- Uzunova (1/5): Bad - We did not like the attitude of the receptionists. They actually do not know very well english and we had to talk with each other, using Google.translate.. It was a very bad experience for us because we were in Naples for business work and the receptionists couldn't give us an invoice.. If you need an invoice, this is not your place! In the end, we received our invoice, full of mistakes. Of course, they did not want to correct it :)
- Kameliya (1/5): Bad - Nothing We didn't founded the address for check in. It's a different address .The hotel was closed and had to find new one!
- Axel (7/5): Good -
- Anonymous (1/5): Awful. Having arrived 15 minutes after my ‘approximate’ arrival time the staff wanted to charge €65 for a late check. Wh -
- Heller (5/5): Don’t book if you like full service hotels - Was not clear that this is a no service hotel. You have to drag bags to a pick up spot by 9pm to get keys and walk to a bldg that has hotel rooms. I would expect booking.com to make this far more clear. The “hotel” staff gave us info for a van to the airport the next day and cab refused to come which left us in a scramble…
- Salma (7/5): It was a good accommodation - Room design, location Staff on desk
- Thorarinn (8/5): Very good - Centrally located. Friendly staff
- Marina (4/5): the stay was good but luggage storage is ridiculous - very convenient location to Spanish quarter where there are lovely restaurants there was a weird smell in the room that didn't go away when the window was open or closed. also paying to store luggage before check in is a rip off even if it is only €4 per bag
- Julie (8/5): Very good - Sober and spacious room, clean bathroom, really big and comfy bed, with air-conditionning as a big plus. The windows give out onto an interior courtyard so no noise at all. We loved the room The check in is dreadfull, you need to go an agency that runs a few of these rentals and they are not client friendly at all, it's like they all hate their job and tourists. Plus they charge you for holding your luggage (€4 PER BAG) even if it's for a little hour. Check-in is late and check-out is early so they thrive on this extra income. You supposedly don't have to pay that if you rate them on some website of theirs, but then the QR code mysteriously doesn't work... Anyway, I would pay extra for a hotel reception, but that's just me.
- Anna (8/5): Very good - The staff at reception were very friendly and helpful. Yes, the rooms are next door, but the instructions were very clear and the room was very accessible. The room was clean and air conditioned. The shower in the bathroom was amazing, exactly what was needed after a long day sight seeing. The room was quiet and the facilities provided were also good. I would stay here again without a doubt.
- Fitzgerald (9/5): Superb -
- Nozir (1/5): Bad -
- Tori (10/5): Exceptional -
- Katie (7/5): Perfect for one night. - It was clean. For what we paid it was fine. The outside space was great. The description made it sound better than it was. Need to remember to check room square footage. It was very small. It says we had a sea view.. which we did but it was very far. When we were in the room the only way the door would stay shut was if we locked it. It was a sliding door and didn’t seem very safe.
- El (6/5): Pleasant -
- Niamh (8/5): Very good -
- Da (10/5): Exceptional -
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