The New Mall Guesthouse

Location: Koro Lot 37652, Maun, bw

Star Rating: 6.4 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 10:30 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Ironing service
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Broadcast Live sport events
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Game drive nearby
• Internet access
• Housekeeping on request
• Japanese garden
• Secured parking
• Charcoal grill
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room

  Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a washing machine, a private entrance, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Queen Room

  The hot tub is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a washing machine, a private entrance and a tea and coffee maker.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Harris (9/5): - This place should have a higher rating. Clean and comfy, friendly staff. Just a place to stay for me while I move about and visit mates. 2 mins walk to to Spar, Woolies, etc.
• Jon (6/5): Simple but convenient stay. - Very simple hotel, relatively comfortable bed. Main advantage closeness tio the airport (walking distance). Early check out.
• Kurt (8/5): -
• Tomas (6/5): -
• p|uagu (8/5): 空港近くで便利。 - ロケーションがよかった。シャワーの水の出が良かった。 朝飯があればもっとよかった。
• Charlène (2/5): - L'emplacement, hôtel proche de l'aéroport (9 min à pieds) Lit confortable Mauvais rapport qualité prix Salle de bain non fonctionnelle Drap déchiré Chambre mal isolée ( beaucoup de bruit à l'extérieur de l'hôtel, musique forte)
• Guest (7/5): Great location close to airport, basic but comfortable and clean room and helpful staff. - Great location, comfortable room and helpful staff. It is located in a busy area and we were there on a Saturday night which was a bit noisy. It did quiet down later in the evening and I managed to get a reasonable amount of sleep. No soap in the rooms we hired and the staff were unable to provide any.
• Christina (6/5): Great location but a bit expensive for what it is. - Very close to the airport - we were able to walk there. Also close to Woolworth's/Spar so we could pick up some food. We were nervous about the response from reception about leaving at 5am and our guide mentioned he had not been able to get out of the proerty early in the morning but the receptionist came through for us and left a side door open. Very noisy - not the fault of the guesthouse - it was Friday night and it's a central location. Lots of small things broken in the room - my bedside light was just the bulb and shade resting on the table. The shower didn't drain.
• Cliah (5/5): -
• Rhia (5/5): Passable - Location and front desk person. Too expensive for what it was.
• Caine (9/5): It was a brief but comfortable and welcoming stay. - Upon arrival, we were warmly received by Joseph. He also helped us find a place to do mokoro ride and set an appointment and pick up for us. After his shift we were under the care of Ephraim. The town neighbourhood experienced a power cut in the early morning and Ephraim came to the room to alert us that he has prepared hot water for us for bathing. He also followed up with the mokoro ride providers on our behalf and ensured they honoured their arrangement. Joseph and Ephraim were great and seem to work like a well oiled machine.
• Tabuya (7/5): Good - Location to the mall The room was to close to the laundry room hence lot of noise on the morning. ⁸
• John (6/5): Pleasant -
• Raquel (3/5): Awful place - The only good thing is that it was close to airport, supermarkets and a couple of nice restaurants Everything, starting with the entrance to the hotel property, which serves as parking facility, garbage container, view to a few rooms, lobby area and smoking corner. Secondly we didn’t get the room we booked. This was supposed to have a bubble bathtub, balcony, view to garden, bathroom utilities, … we got a room with windows to a wall, a bathtub yes but no bubbles, no soap, not even big towels but just two small ones. The night was almost a nightmare, parties running everywhere up to early morning.
• Cindy (8/5): Very good -
• Denis (7/5): Good -
• Albre (6/5): Pleasant -
• Aaron (7/5): Good -
• Gabriel (10/5): Exceptional -
• Agnia (1/5): Didn't actually stay as they gave our room away to someone else - The guy on night duty was helpful in arranging alternative accommodation for us and waking us to a taxi. Booked it last minute for its location near the airport, after the flight got delayed. Confirmed arrival time with the hotel, but when we arrived - as agreed - near midnight we were turned away. They gave our room to someone else.
• Tobias (1/5): Bad - I was errantly charged for 3 nights instead of 1 and am now not receiving replies to my emails to arrange a reimbursement.
• Maria (8/5): Very good -
• Lucyna (7/5): Big room, clean - Big room, fridge inside. Air condition didnt work properly. Fortunatelly wasn t that hot.
• Keagisitswe (7/5): Good -
• Mpho (4/5): Staff drunk on duty - A female receptionist who took over from the drunk male, she went above and beyond for the clients and ensured there was order after the disruption caused by the male receptionist. Male receptionist was drunk and as such provided poor service. His mannerism and attitude were bad. He couldn't even process payment when I needed to pay let alone print a receipt.
• Kapimbua (10/5): Exceptional -
• Ulrike (8/5): Very good - We chose The New Mall Guesthouse for the nights in Maun at the beginning and end of our holiday and inbetween safaris. We had already stayed here in 2019 and liked the location: it is very short distance to the airport (7-8 min walking), to some shops and banks. The guesthouse is simple but clean. The staff is very friendly. This time, the receptionist was particularly helpful when we had some trouble with our flight booking. We could leave part of our luggage at the guesthouse for some periods and it was always safely returned to us. We would definitely stay again if we are back in Maun.
• Anonymous (4/5): The staff were helpful but the overall stay was poor. - The property was central to facilities The place was very noisy with both guests opening and shutting door throughout the night and disco music outside until the early hours,
• Mark (3/5): TOO NOISEY - Disco starts at 0600 in property right behind hotel - Walking distance to shops. NOISE - if u want sleep chose another hotel
• Pty (10/5): Great staff, great facilities, great location -
• Jay (8/5): Great - Excellent community vibe
• Robyn (5/5): Passable -
• Kiefer (7/5): Great staff with clean rooms, but at $60.00 a night, not a good value - I didn't have breakfast, and considering that Maun has no center ratings the location depends on what is important. The New Mall is a 10 min walk to the airport which is why I choose it. In that sense I would score it a 10. I paid $60.00 a night. That is high, so not a,good value.
• Loretta (8/5): Very good - great location to stay before our safari trip
• Peter (3/5): Poor -
• Sadie (6/5): pleasant enough for a one night stay - closeness to airport mediocre AC
• Mercy (5/5): Passable - The room was clean and neat. Proximity to the mall, I loved the shower No phone in the room, no gate keeper, I waited for the longest time for the gate to be opened
• Beauty (4/5): Disappointing - The location Aircorn wasn't working, linen was dirty

Photos