Royal Art H Duomo - Napoli Centro, by ClaPa Group

Location: Corso Umberto I, 311 (Check in at via Alcide De Gasperi, 47), Naples, it

Star Rating: 5.8 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Luggage storage
• Car hire
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Key access
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Mobile Home

  The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Private bathroom

• Suite with Hot Tub

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Deluxe Room

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom

• Standard Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Deluxe Junior Suite

  The unit offers 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Private bathroom

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a private entrance, a tiled floor, a flat-screen TV, as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Body soap
  • Key access

• Deluxe Double Room

  Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a private entrance, a tiled floor, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

• Superior King Room

  The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a shower and a bidet. This double room provides a tiled floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

• King Suite with Spa Bath

  Guests will have a special experience as this suite provides a hot tub. Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. This suite offers a tiled floor, a flat-screen TV and an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Body soap
  • Key access

Guest Reviews

• Miguel Angel (5/5): - Que me pidieron 200 euro de garantía con la tarjeta de crédito y que lo devolverían luego de 14 días, cosa que no está a la vista cuando uno hace la reserva , por lo que hay que prestar atención a las condiciones ocultas que no están a la vista. El personal del check in una actitud muy desagradable acostumbrados a sorprender a los clientes, te hacen firmar un contrato leonino.
• Mila (1/5): - Ganz schlimm Zimmer dreckig
• Vincenzo (1/5): - Non mi è piaciuto.
• giancarlo (4/5): -
• Maria (8/5): -
• Prearo (7/5): -
• Niklas (3/5): -
• Yan li (5/5): -
• Martino (10/5): -
• Alisa (10/5): Cemtralità e pulizia - La centralità del posto ha dato comodità e ci ha fatto vivere Napoli in modo spensierato
• Cristian (10/5): Cómodo, limpio. - Muy cómodo.. Todo bien.
• Violante (1/5): - Il servizio Reception
• Anna (8/5): - Brak kontaktu z recepcją i konieczność zapłaty za późniejsze zameldowanie. Obiekt powinien zachować elastyczność w zakresie check in, szczególnie jeśli rezerwacja została opłacona przed przyjazdem.
• Orsolya (8/5): - Clean rooms, big and comfy beds. The reception is a bit far from the hostel.
• Martina Perfetti (8/5): - Posizione comoda, stanza piccola ma funzionale. Comode le prese elettriche vicino a letto. Tutto automatico nessuna chiave da portare dietro. Bagno spazioso e pulito Check in lontano dalla struttura, 200 euro di cauzione, muri di carta pesta a mezzanotte delle donne che soggiornavano accanto alla nostra stanza sono state molto scortesi parlando ad altissima voce.
• Rossana (1/5): Orribile, esperienza terribile - Pessimo. Fortemente sconsigliato. La stanza era sporca con le coperte macchiate. Un odore terribile proveniente dal bagno e soprattutto la finestra era bloccata quindi impossibile da aprire. Nel corridoio un olezzo terribile. Ma la cosa peggiore é stato un verme sulle coperte. Abominevole. Il check in dopo le 21 é stato a pagamento (40 euro),ovviamente dopo aver fatto la prenotazione. In più per conservare al check out una valigia piccola e uno zaino 16 euro per 4 ore: un furto.
• Enrico (8/5): Bel week end! - La città
• Tommaso (7/5): Buona posizione ma piccola e reception per check-in lontana dalla stanza - Posizione ottima, vicino al centro storico e a Spaccanapoli (raggiungibile in 10 minuti a piedi). Bagno ampio e spazioso Non è un vero hotel, sono affittacamere. Tra l'altro la reception in cui fare il check-in è lontana dall'appartamente, creando non pochi disagi (noi abbiamo perso più di un'ora per andare alla reception, fare il check-in e tornare all'appartamento). Stanza molto piccola
• Garces (10/5): - La cama
• Tiago (1/5): -
• Sonnessa (1/5): - Esperienza pessima. Abbiamo prenotato una camera a €55,00 con check-in indicato dalle 8:00 alle 21:00. Ho avvisato che saremmo arrivati alle 22:00 e ci è stato richiesto un supplemento di €40, cosa che può anche starci. Tuttavia, al momento del pagamento ci è stata chiesta anche una cauzione di ben €200,00, con rimborso non chiaro e senza tempi certi, come se fosse un hotel a 5 stelle (quando non lo è affatto). Tutto questo non era stato comunicato chiaramente in fase di prenotazione: ci è stato solo detto che “era scritto nelle politiche di Booking”. Alla fine abbiamo dovuto rinunciare e prendere un altro hotel. Valutazione 0: poca serietà, zero disponibilità, assolutamente sconsigliato. Niente
• Paolo (9/5): -
• Gaetanini (10/5): -
• Andrea (10/5): -
• mariesad (6/5): Correct - Chambre spacieuse. La caution je me demande pourquoi.Les murs sont déjà sales. Le siphon du lavabo bouché. Petit lit pas de drap mais un plastic.
• Afonso (1/5): Bad -
• Rowlison (5/5): Don't. - The room itself was large, comfortable and clean. This is Not a Hotel. This is a room in an old residential block. Don't believe the pics of water and deck chairs as advertised. The keys had to be collected at another location 2kms away. The staff have little English ( yes, I know I was in Italy), and little patience. My data roaming stopped so I could not book in with their QR code, which annoyed them no end. They demand a €200 bond which will be returned in 15 - 30 days! My room had a faulty toilet maserator which would turn every 20 - 30 seconds making a huge noise. When I complained to Booking.com, they passed on my grievance to the "Hotel" owner. Nothing was done. No compensation or apology. I am waiting for my €200 bond to be returned....
• Kim (1/5): DO NOT BOOK HERE. They will charge you security deposits of $200+ per room and never refund it back to you. Also, the ch -
• Pavel (4/5): The unreturned €400 deposit and lack of WIFI are unacceptable, although the property was clean. - Location and rooms were okay, close to the city center, the property was cleaned when we entered and we also left it clean and in the same condition when we left the apartment after 3 nights spent there. We reported an issue with our WIFI on the second day of our stay and although there was an answer from their official Whats App channel, no one came or followed up on us, so we didn't have WIFI for the remainder of the stay (2 out of 3 days in total). That is totally unprofessional! The bigger issue is that they are still owing me 400 euros which I paid for the security deposit on the 17th of October 2024 and although it's been more than 30 working days from that date and we left the property thoroughly cleaned and in the same shape as we arrived, no money has been returned to my account. Totally unacceptable and it looks like they are trying to scam our money!
• Oluwakemi (7/5): Good -
• Becky (5/5): Check-in Process makes an otherwise Adequate Room not Worth it. - The room had high ceilings and unique fabric covered walls, the small balcony was a pleasant addition. The hairdryer worked and blew hot air, which is not always a given, light switches by the bed were convenient. Going through two locked gates and two locked doors to get to our room allowed us to feel very secured. The check-out process was a breeze (all we had to do was leave) this was exceptionally convenient as we had a 4am departure. The check-IN process however was not quite as convenient....... Checking in with the ClaPa group was a headache and a half, the stress of the check in process makes this otherwise adequate room not worth the trouble in my opinion. To make the process of check in clear, (because I do not believe it is clearly stated enough on booking com), upon arrival to Naples one must go to the check in office, which is a separate and possibly quite far from property you booked (in our case about 25 minutes by foot), and there you must wait as bruskly tempered staff instruct you how to check in online. Only then may you trudge back to your booked room and set down your bags. Ignorantly, my party and I went first to the address of the booking only to find nothing. Calling the number listed on booking.com connected us to an agent that couldn't speak or understand English. After more than 30 minutes of standing on a dark side street with our bags (feeling extremely vulnerable in the rough and dirty metropolitan environment) an agent responded curtly to us via booking's chat telling us the address of the check in office. Next was the aforementioned walk which led us through both overcrowded loud avenues and desolate and frightening alleys. After check -in we walked the same route and then we were able to get to the room with no additional trouble. The whole process took about 90 minutes for us. We weren't the only ones lost and confused, a group of elderly travelers with large wheeled suitcases were also at the check-in office upset and exhausted and seems to have been as ignorant to the check-in process as we were. It makes me angry to imagine those poor old folks lugging those bags for who knows how far to and from and to their hotel through the gritty streets because of the lack of communication from ClaPa. As for the room itself: it had a subtle but noticeable chemical smell which turned my stomach. Likewise the tap and shower water also carried a vague chemical odor.
• Fidan (2/5): Mixed Experience - Clean Hotel but Poor Policies and Facilities - The hotel was very clean, and the room had a fridge, which was a nice touch. The location was excellent, being very close to the railway station. I was required to pay a deposit of €200 per night, and I’ve been told the refund will take 15 to 30 days. This is unacceptable, and I sincerely hope I will get my money back without further complications. Moreover, there was no kettle in the room, which I believe should be a basic amenity. There was no reception, which made communication inconvenient and frustrating. Additionally, the lift required payment to use, which is highly unusual for a hotel. Thankfully, my room was on the first floor, so I didn’t need to rely on it. Lastly, the room was very small, which added to the discomfort. While the cleanliness and location were positives, the lack of essential facilities and guest-friendly policies left me dissatisfied. I wouldn’t recommend this hotel unless these issues are addressed.
• Cunningham (9/5): Superb - Clean, neat, easy access. Great location. After going in person to office to complete forms, walked 20 blocks to my room. In back of palazzo, so very peaceful. All amenities were provided. Great shower! Happy for last minute, convenient accommodation. Grazie! Obligatory $200 deposit. Will be happy to have money reimbursed. Note: on line forms are suspect 🤔aka English translation is suspicious and made me hesitant to complete form on line i.e. sex-male or female was written as "bad" (male in Italian) or female-doh! ClaPa needs to review and update forms (in English, at least) to command correctness and confidence! Thank you. Lastly, elevator going up cost 10 euro. Didn't have any change...
• Murad (1/5): Very bad - Nothing no advance notice of deposit
• Sarah (2/5): Not worth it. Avoid. - The location was good, close to the station and the metro so travelling round Naples itself was easy. It was also close to day trip pick up points. The shower was appalling, like standing under a low pressure tap. I had to contact reception about excessive noise one night and they ignored me. Worst of all, I had to open a dispute with my bank to get back the security deposit I paid, as it was not refunded after 14 business days despite the very passive aggressive, capitalised in places, email they sent me to say it would be.
• Ivan (1/5): everything is bad - there is a kitchen but no glasses, plates, knives and forks! these guys charge 40 euros for one night's stay, but to make a reservation you have to go to their website where you are required to pay another 200 euros of mandatory deposit, which is not mentioned on booking, and if you do not pay, you will not get into the accommodation facility, and the most interesting thing is that they promise to return the money in 30 days, after 30 days no one returned anything to me and I had to demand my money through booking, so I'm waiting and hoping that they will return it
• Rajendra (1/5): Bad - Nothing Not supportive staff and their behaviour is not good
• Fhme (1/5): Bad -
• Mary (8/5): Very good - It was clean and in the middle of the city . The door was hard to open.
• Milanyela (1/5): The worse experience I ever had no one help me I will never recommend it to anyone - No one helped me to get there I didn’t use the property and no one helped me No at all I don’t used and I didn’t get my money back or re schedule for another day
• Amit (1/5): gamblers - like nothing they want payment again for the stay, they had taken from us when we arrived but we already paid on booking.com
• Ozhogina (4/5): Say the total price on the description - The location was not bad That you need to pay 200€ extra of guarantee. So the price of the room is more expensive than the original one
• Kevin (1/5): Bad - Im still waiting for the deposit 300$ back
• Amanda (8/5): Very good - The hotel was nice, clean and located in a great location. We did not like the fact it is a 20 minute walk from the reception to the room. The hotel should really provide transport for their guests after they check in.
• Zala (8/5): Very good - Very nice and clean room, the staff was nice and always ready to help.
• Rodolfo (1/5): F’”@$ U - The worst experience ever They charged me 206 euros for a deposit that they never give me back
• David (2/5): Very poor - The attitude of the owner that doesn’t know what it is to be welcoming and nice.
• Lynn (10/5): Exceptional - Very clean and an excellent location.
• Susan (3/5): Poor - Location was great and helpful in booking a transport to the airport. Very complicated check in via an on line portal and they then required a €200 deposit which will not be returned for up to 30 days.
• Fabio (2/5): They rip me off 200 quid deposit (still waiting for refound) - Room is nice but full of scratches and stains. No one for the check-in and the check-out.... and a very unpolite doorman. I travelled with Clapa in many other cities across Europe but this is crap. They ask a fortune as deposit 200eurs for a rotten place probably because they can't afford a proper insurance. After 3 weeks my deposit have not been refounded, Also they are not present @ the check-in and check-out
• Kristin (5/5): Passable -
• Anna (10/5): Exceptional - The administrator helped me check in online and sent detailed instructions how to get into the apartment. cleaning was every day the railway station is 5 minutes walk, as the subway.
• Pajo (9/5): Superb -
• Sopiko (4/5): Disappointing - Very expensive but not really nice
• Geetha (1/5): Bad -
• Bilawal (10/5): Exceptional -
• S (1/5): NIGHTMARE !!!! Thief !!! - They are thief careful when you give them deposit the hold it for thing that you didn’t do, the day i came to my room the toilet was malfunctioning, the next day a plumber came and told me that the electrical engineer behind the toilet wasn’t working well and he fixed it, and now after i checkout it stop functioning they say that it is my fault and they will hold my deposit, i use it 2-3 time because it always getting stuck ! They hold your money fir thing you don’t do, they are not answering phone not even whatsapp message, the guy in the reception don’t even know how to speak english, on the beginning of the journey in my checkin i booked 2 room for 2 people and they make me paid 4 people’s city taxes !! They are just Thief. Don’t trust them and do not advise you this place. Last day a couple came on the middle of the night and was screaming and hitting the doors at the building they were not suppose to be in the door of the building before checking in how they enter without code and checkin so there is also security Problem Don’t go to Clapa GROUP Rooms you will live a nightmare!!!
• Andrea (10/5): Exceptional -
• James (2/5): Good accommodation, bad customer experience - If you rate it on accommodation alone it’s 10/10, the room was in a good location, clean and comfortable. They do respond quickly via WhatsApp when I had to contact them The reason I’m giving such a low score is because of the deposit. I read the small print so I did expect to pay €200 on arrival, however on my deposit I had to pay a EUR -> GBP transaction fee also. I checked out on the 15th December 2023 and finally received it on 28th January 2024, which I had to remind them about, I believe if I didn’t ask then I probably wouldn’t have received my money back. From a customer service perspective, it’s a shame because the accommodation itself was perfect, but the deposit system is crazy, the room is like any normal hotel room, why do they need to take a deposit? The deposit cost more than my whole stay. I hope the low score helps to realise that this system is flawed and if they removed the deposit scheme they would have a much higher score on their properties by their guests.
• Muhammad (9/5): Superb -
• Damian (1/5): Bad - After almost a month I haven't recieved my deposit back. I have sent an email an no reply. Watch out! There is a 200 euro deposit!!!!
• Michelle (8/5): A great experience 🙂 - Easy access to the train station and the commuter train. Good places to eat and once you head into old Naples, it’s beautiful 🤩 Checking in in a different location was new to us, but the welcome was warm and friendly and the lady behind the desk was really helpful (even letting us check in early as we hadn’t been able to fill the forms in online) - great service. The location was bustling and noisy - the immediate environment was quite dirty and there are a lot of street sellers which can make you feel quite vulnerable (that’s not the property’s fault and the service we received was excellent)
• Avinasha (1/5): Bad -
• Mario (7/5): Good -
• Ramadan (1/5): Very bad decision - I don’t like everything Not as described online
• Tony (3/5): poor other than it’s location not value for money - it’s location no access to terrace no cutlery crockery cups no jug no toaster they took a $ 200 deposit when they don’t let you know beforehand. you have to walk from the check in point to the apartment again not told beforehand .
• Anne (3/5): Poor - Location Anonymous factorylike check-in in one location and then they send you to your place alone across the city. Tiny uncomfortable bathroom. Kitchen with no kitchenware or cutlery. Impossible to have a tea or coffee if you did not bring your own equipment in your luggage. No blanket and no extra pillows.
• Doru (1/5): Bad -
• Susana (1/5): The service we received was really bad. They sent us walking to the hotel, even though I asked if it was possible to get - The bed was very uncomfortable.
• Amanda (2/5): Very gross and inconvenient - Room was wet, there was a roach, it was in a bad part of the city, you have to pick up your key 10 minute drive away, fill out extensive paperwork, we left and didn’t stay here.
• Martin (4/5): Disappointing - Room was ok We were given a key which didn’t work correctly. Wasted 3 hours of our short trip resolving the problem. Staff did not treat the issue seriously. Customer service ignored our messages when we contacted them to try to resolve our complaint.
• Ales. (3/5): Disappointing Service and Stay - Location was convenient not far from the Station They charge 35 euros for early check in and 4 euros per luggage to deposit which is unbelievable. Rooms are not located where the check in building is and they can be over 15 or 30 minutes far or even more. The exact distance from the check in point should be clearly specified on the Booking website. There was no hot water in the room and we were unable to take a proper shower also the bathroom had very old water marks and scale. No WiFi working in the room. When we went to pick up our luggages from the check in point, the Staff working in the evening shift was very confrontational with poor customer service, They also try to bribe customers by advertising with a poster in the room that if you leave a positive review, they refund you the luggage storage costs. Good reviews should only be left if proper customer service and a good accommodation experience are provided which has not been the case for Royal Art H Duomo by ClaPa Group. Management and owners have some serious work to do in order to improve the service they offer.
• Anonymous (5/5): Never again - - registering a room/receiving a room key is located 4 km from the room where you need to stay -the condition that you need to get the keys to the room in a completely different place is not described clearly and ambiguously -Having arrived at the address indicated in the booking.com application with luggage, you need to take a taxi and go to a completely different place to get the keys, then you need to take a taxi again and return to your room which ultimately increases the cost of the room by 100% Having still time before leaving the room, the staff enters the room without knocking 10 minutes before 10 am and kicks you out. (an elderly man with glasses took away the keys, leaving us without electricity)
• Arijit (8/5): Very good -
• Mikalai (5/5): Good location,room and service quite mediocre. - Good location close to the central station To check in you have to go to another location (approximately 15 mins from the apartment) , apartment is quite small and sound insulation is quite bad (you can expect hearing people opening their doors, taking shower ). We got a small portion of soap and shampoo which is essential for one time of usage (we urged to supply it with the cleaning but it was not done). We have not received cleaning service (though we were promised that there is cleaning service provided) . In summary, good location but only recommended for one night stay .
• Shiraz (9/5): Superb -
• Gihad (4/5): Disappointing - Location, I liked the entrance door, it was cool. The staff was rude and it was hard to find the place to get the keys. We called for help and the woman that picked up was rude and offended that we called for help. When we arrived they didn't smile or welcome us in any way whatsoever and I have never had such rude front desk staff in ANY my hotel experiences. The room was "okay" and the view we got was just trash cans and my spouse got woken up at 2am to the trash truck coming to pick up the trash.
• Sian (1/5): Terrible catfish hotel. - The spaciousness of the room. The room has faulty air conditioning. There was maintenance in our room during our stay, instead of just relocating us to another room. The building was unsafe and poorly located.
• Anonymous (1/5): Bad -
• Uluç (9/5): Superb -
• Nadja (7/5): Good -
• Victor (7/5): Fun - Good location 4 keys to access the property!!!
• Annie (4/5): Disappointing -
• Luigi (6/5): Pleasant -
• Blessings (10/5): Exceptional - Everything top notch 👌
• Matilda (7/5): Good - Clean and nice location. Everything is walking distance and parking is outside. The staff at the pick up center were extremely rude to me and my boyfriend. I would not recommend anyone to book this hotel only because of this experience where we had to go to a different place to pick up the keys in a whole other part of the city. Without any information provided about them needing everyone’s passports, the reservation number and many other things, the five people who worked there was totally busy talking and joking with each other instead of helping out with the check in. I was the only person there, and they really couldn’t help themselves with their rude behavior, like yelling I need a credit card when she literally had my credit card and not debit in her hand but was too busy talking to her colleagues so she missed that it was a credit card.I’m sure there are many other hotels where you don’t need to go trough the hassle of meeting these rude people.
• Matías (1/5): was a scam - is central They charged us an extra fee for CHECK-IN!!! It is like a scam. The room was just upstairs of a giant garbage centre. The smell was awful and full of flies.
• Suzan (10/5): Exceptional -
• Pablo (10/5): Exceptional -
• Neculai (10/5): Exceptional -
• Giovanni (10/5): Exceptional -
• Tanja (10/5): Exceptional -
• Giuseppe (10/5): Exceptional -
• Pablo (10/5): Exceptional -
• Anonymous (10/5): Exceptional -
• Roberto (10/5): Exceptional -
• Andrew (10/5): Exceptional -
• Ant (4/5): the location was good to public transport, it seemed safe and secure the room. only my iPad was left and no one found it - the bed was comfy. we both slept. it was noisy. flies were in the bathroom. the shower leaked all over the floor. the air conditioning didn’t work all the time. left my iPad in the room but phoned reception and couldn’t find it. the language barrier was a problem with speaking to them on WhatsApp.
• Eugenio (9/5): Superb -
• Carlotta (10/5): Exceptional -

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