Haven House

Location: 51 River Road, Shoalhaven Heads NSW 51, Shoalhaven Heads, au

Star Rating: 6.3 Stars

Property Type: Holiday homes

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• BBQ facilities
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Mobile app for room service
• Golfing on site
• Tennis lessons on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Japanese garden
• Fishing nearby
• Horse riding nearby
• Beach toys
• Paddle boating nearby

Rooms Available

• Four-Bedroom House

  This holiday home provides a fireplace. Guests will find a stovetop, kitchenware, an oven and a microwave in the kitchen. The holiday home also provides guests with a barbecue. This holiday home is air-conditioned and features a seating area with a flat-screen TV, a washing machine, a private entrance, a dining area, as well as a wardrobe. The unit offers 5 beds.

  Max Occupancy: 9 (9 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Heating
  • Kitchen
  • Fireplace
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Two-Bedroom House

  In the well-equipped kitchen, guests will find a stovetop, kitchenware, an oven and a microwave. This holiday home is air-conditioned and has a seating area with a flat-screen TV, a private entrance, a dining area, a wardrobe, as well as an electric kettle. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Craig (6/5): Hot and sweaty - Location was great, price was good, toilet and shower facilities were great. Kitchen facilities were great. Advertised as having no WiFi but there was which was an absolute bonus for the kids!! Advertised with air con, got there and it was only a box air con unit that didn’t cool the place at all. No fly screens on the front or back door, massive gap under back door so bugs were constantly crawling under it. Ants everywhere!!
• Sonia (1/5): So disappointing - The property was dirty, sheets weren’t changed, no toilet paper. Very dissatisfied.
• Cameron (10/5): Exceptional -
• Beck (1/5): Bad -
• Tiwari (5/5): It was on an average but we had fun. - We prepared ourselves. It was sad to see that there was no toilet paper in both the toilets and very less laundries liquid . We couldn’t find the dishwashing scrub and very less liquid. Floor was bit dirty and all the dirt was stuck on our feet. You should have AC now in summer and it is getting hotter now. That would have better. It was having a big enough space for kids and playing areas.
• Megan (1/5): Has potential to be improved with a little care - Not much Well if you really want to know. If I didn't know the manager I probably would of demanded a better option. So booked this house because it said it had aircon. As this was a medical necessity. The supposed Air conditioning did not work properly and did nothing. And during a heatwave. With an elderly Parkinsons patient who can't regulate body temperature. I wasn't impressed. The doors had no screens so couldn't leave doors open for the breeze without getting eaten alive by bugs and mosquitoes. My daughter was severely attacked by them and has allergies to them. The Lawns were 2 foot high in some places including both entries front and back. My poor mother was petrified the whole time about snakes in the long grass. The front verandah light couldn't turn on because it flickerd constantly. The fridge wasn't cold enough to keep milk fresh longer than a day. the sheets and blankets clean but the quilts were disgusting. There was dirty cutlery and dishes in draws amongst clean ones. green moss growing around outside of bottom of shower. Mouldy curtains. Be a great lil place to stay if u had no cares and just wanted to party maybe. But I'd personally never stay there again. unless these issues were addressed. The advertised restaurant and other facilities are within the local town. Not the actual property however as a local, thankfully I was aware of that when I booked. Hopefully the newly appointed property manager can take some of this on board and get the owner to improve on a few things. As it could be a great lil holiday rental.
• Cassandra (7/5): Good -
• Lauren (7/5): Good - Good location, cute little house, quiet. Aircon system needs upgrading as it did not work very well Ants were present and rampant
• Glenda (6/5): Sufficient for a quick overnight stay. - Clean, tidy interior. Comfortable beds. The approach to house, the front entrance needed a mow . Weeds were ankle high and overgrown.. a recent mow and shrub trim would made all the difference.
• Simone (10/5): Great location close to beaches and friendly staff - It wasn’t the property we booked however the staff went above and beyond and we were very thankful for this. No bad review
• Clare (1/5): Not happy. - Lawns needed mowing. Hedge needed trimming. Could hardly get in the front door. Could not contact the property. There was no communication. Didn’t answer email or message on phone. Then phone message bank full and it hung up on you. Not happy that a simple service (phone) was not answered. Won’t recommend them to anyone.
• Brianna (1/5): Bad -
• Emma (6/5): Pleasant -
• Rodrigo (8/5): Very good -
• Courtney (10/5): Lovely stay! Would absolutely recommend! Great value for money - The pool table was awesome! Great to hang around and have an activity to do The lounge room was tricky to use because of the set up of the lounges and seats
• Kristie (9/5): Would have been a 10/10 if the missing items were available to us. - Loved its location, size was perfect for us. Facilities were great. No toaster. No tea towels. Not enough towels or cutlery. No broom.
• Matthew (10/5): Great weekend - Location, ping pong, staff from the headlands hotel really helpful. Nothing.
• Natalie (8/5): Very good - Comfortable. Clean bedrooms. Lounge was very grubby and the outdoor seating. Bathroom in laundry so no vanity, only laundry sink.
• Belinda (2/5): Not the best too many problems with property unfinished not ready to rent out to public - Spacious Tv never worked properly there was no wifi and the bbq was dirty so we were upgraded to the back property which was a larger house and soon discovered the oven had no wire racks and you couldn’t see the settings on the oven such as grill or fan forced or any other settings so it took ages to cook anything the dishwasher doesn’t open properly only opens half way and the handle is also broken on the dishwasher the back door can’t be opened it has no key so that’s a fire hazard we had to carry the bbq out the front to use due to the back door not being able to open kids were excited having a pool table but all the pool queues were broken overall bad experience. We have now been reimbursed with 2 night stay in another property by staff that look after the property which is greatly appreciated the staff has been amazing and very helpful.
• Adam (7/5): Partly renovated cottage in a nice location - Accommodation was basic but sufficient. Kitchen was well stocked with appliances, cutlery and pans. Needs some renovation work to be completed and some furnishings are due for replacement.
• Subhashish (10/5): It was very relaxing and felt refreshing to spend out some time away from the daily city life. - This was an excellent location as the beach was hardly 5 mins walk. The ambience is really nice and quite and we had a great time here. The house was really clean and spacious. It had a pool table as well although the pool sticks needs to be updated with chalk tops. We had a great time overall. There is no air con so it will be ideal to visit during cool climate, also one of the bedroom light was not working so we had to adjust using the table light.
• Kiera (4/5): I had pre-planned activities so they were good. But the property was appalling and upsetting. I really wish I could ask - We liked how close the property was to the river and beach. I was absolutely appalled at the fact that it wasn’t cleaned. But apparently upon our arrival at the venue to collect keys, they had “housekeeping” do so. The toilet and beds were made, but besides that the house was not up to standard. There was someone else’s washing in the machine still dirty, (which I put into a bag under the kitchen sink) a dirty bandaid with the coffee/tea above the sink, used vacuum cleaner pieces in with the cutting boards, cooking utensils, kettle, microwave not attended to at all, the oven was falling apart and dirty to the point that I didn’t feel safe in cooking. So we didn’t cook. I went and purchased my own cleaning products just so that we were able to use the kettle, cutlery and microwave. Other than that, nothing could be used. I also purchased toilet paper and bin bags. The fridge had damage already left in it. They left some towels but I washed them everyday because they smelt musty. I tried to enjoy our stay. But to advertise the property the way you have and not actually have it to that standard was appalling and upsetting. I also had to go back to the venue, just to get the address for the property as it’s not at the venue you pick the keys up from. Instead of letting me know when I picked up the keys (mind you, didn’t have to sign anything and just gave a name) they just handed me the keys. Honestly upset I paid that much for what we received. P.S I left the property in a better condition than what it was given. I have more photos.
• Gavin (2/5): Won’t be going through this provider again - Service of staff was poor. Lengthy wait for the keys and when raised complaints over the cleanliness and shower not working I was offered no refund.
• Carolyn (9/5): Superb - We couldn’t get in till 5 30 pm as cleaners were still cleaning we were there at 2 pm to get in , no detergent to wash up on first day no tea towel , no dish cloth ,no snooker sticks family were disappointed ,oven wasn’t working properly barbecue was unusable, apart from all that we had a good 5 nights
• Jaafar (1/5): Good potential but unfortunately neglected - Good location Good sized cottage Shocked to see the place neglected: - Dining chairs all peeling and making alot of mess everywhere. Unable to sit on them leaving us with no dining table. - vacuum did not work. Couldn't even clean the mess created from the chairs. Used dustpan to make it liveable. - Curtains had mould on it - Shower head broken spraying water everywhere on the walls. May be why sections of the paint on the wall above were peeled off - blanket on bed looked dirty with stains on it - couch was not clean. Purchased fitted sheets to cover it so we could sit on it. Other: - A/C was a portable one which was loud and didn't really cool on a normal day. - wear shoes on deck, some nail heads protruding out. If those simple things were looked after it would be a good accommodation.
• Pam (8/5): Very good - 2 bedroom cottage met our needs Having to pick the keys up from the pub
• Phillip (7/5): Good -
• Julie (7/5): How disappointing - I liked the location and the overall standard of the accommodation This property is overpriced because it is not well maintained. Too many things were broken or not functionable.
• Emma (7/5): Short stay for a local wedding. Very clean but tiny property for 4 adults. Great location. - Location was great. House was spotless. The double bed in main bedroom was extremely uncomfortable- new mattress required. Also the shower shot water up to the roof and very visible damage on wall from this. New showerhead needed.
• Anonymous (10/5): Exceptional -
• Scott (8/5): Very good -
• Cathleen (10/5): Exceptional -
• Zoe (3/5): very disappointing. I understand thing go wrong but the staff didn’t seem to care - The house was roomy location very hard to find due to the fact the staff couldn’t give directions. The back door didn’t lock so very unsecured, Fridge didn’t work and staff did nothing to help so we lost all our food.
• Jude (3/5): Would have been OK for half the price, but not up to expectations for what we paid. - We paid for a late cancellation but were not able to contact booking agency to adjust arrival and departure to clarify. We arrived a day late and left a day early, but still paid the full 7 night expense. The dining chairs flaked white upholstery onto skin and clothing and the floor. The couches were very uncomfortable and the outside furniture was unstable and damaged. Also there were no forks in cutlery drawer.
• Kathryn (8/5): Very good -
• Aimee (10/5): Exceptional -
• Makahla (7/5): Overall we had a wonderful time, just a few things that could be improved for future. - Plenty of room for all my family. Loved the pool table and alternating ping pong table. Wonderful location. Friendly staff at the pub, and was walking distance from the pub which is great! Big space. Multiple bathrooms was good and the two houses separate was handy. Fast and easy to use wifi. Washing machine and dryer came in handy. Linen and towels were all very clean. Tidy lawn and garden. Very presentable and nice house visually. Lots of mirrors through the house so everyone didn’t have to cram into the bathroom in the mornings. Comfortable beds. Plenty of windows allowing for natural light and the breeze. Clean kitchen and bathroom. Plenty of plates and cutlery in the four bedroom house only. No air conditioner. Toilet door didn’t lock. Shower handle was broken. Outside shower didn’t work. Floors were very dirty, had black feet every day from it. No free to air channels on the TV and no way to access the available foxtel. No instructions on how to connect things. Clothes line was too tall for us. Back room with pool table had no fans or cooling besides windows and no PowerPoints to plug in a pedestal fan or anything similar. Front door constantly opened with the wind and would slam shut unless it was locked. 2 bedroom house had very little cutlery and no toaster. No cleaning supplies. 4 bedroom house didn’t have many bowls or enough glasses for everyone to have at meal times.
• Miranda (7/5): Good - A toaster provided & a better cooling solution otherwise a great stay. Would book again.
• Jasmine (9/5): great value for money - it was a large property to fit us all in n/a
• Joan (6/5): Pleasant and convenient. - Location was very good. Great assortment of cooking utensils, clean and bright. We booked house for 5 adults - more suitable for 2 adults and 3 children.
• Zheng (7/5): Good -

Photos