GINZA HOTEL by GRANBELL
Location: 7-2-18 Ginza, Tokyo, Tokyo, 104-0061, Tokyo, JP
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the vibrant heart of Tokyo at GINZA HOTEL by GRANBELL, where modern amenities meet stellar entertainment.
Recreational Delights: Dive into the lively atmosphere with our exclusive nightclub, or unwind on the serene terrace while taking in beautiful views of the city.
Convenient Amenities: Stay seamlessly connected with complimentary Wi-Fi throughout the hotel. Our 24-hour front desk and multilingual staff are always available to assist you, ensuring a carefree and enjoyable stay.
Gastronomic Offerings: Start your day with a delicious buffet breakfast available daily, or grab a quick snack from our on-site grocery/convenience store for those on-the-go moments.
Book your unforgettable stay at GINZA HOTEL by GRANBELL now, and immerse yourself in the bustling charm of Tokyo!
Important Information
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Nightclub
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Evening entertainment
- Outdoor furniture
- Elevator
- Breakfast available (surcharge)
- Nightclub
- Multilingual staff
- Grocery/convenience store
- Shared microwave
- Water dispenser
- Concerts/live shows
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Deluxe Twin Room, Non Smoking (Quadruple)
2 Twin Beds and 2 Twin Sofa Beds
346 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
-
Deluxe Queen Room with Train View, Non Smoking
1 Queen Bed and 1 Twin Sofa Bed
310 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
-
Terrace Twin Room, Non Smoking
2 Twin Beds
260-sq-foot room with a deck/patio
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Deck or patio
-
Deluxe Double Room, Non Smoking
1 Queen Bed
219 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
-
Double Room, Non Smoking
1 Double Bed
191 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Free tea bags/instant coffee
-
Twin Room, Non Smoking
2 Twin Beds
239 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
-
Queen Room, Non Smoking
1 Queen Bed
239 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
-
Deluxe Twin Room, Non Smoking (Triple)
2 Twin Beds and 1 Twin Sofa Bed
312 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a shower/tub combination with a rainfall showerhead
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Free tea bags/instant coffee
-
Terrace Deluxe Twin Room, Non Smoking (Triple)
2 Twin Beds and 1 Twin Sofa Bed
314-sq-foot room with a deck/patio
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Thin carpet in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Deck or patio
-
Accessible Queen Room, Non Smoking
1 Queen Bed
266 sq feet
Internet - Free WiFi 25+ Mbps
Food & Drink - Electric kettle, free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Safe and phone
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Wheelchair-width doorways
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Private bathroom
- Slippers
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Wheelchair-accessible bathroom vanity
- Bathtub grab bar
- Accessible bathtub
- Wheelchair-width doorways
Guest Reviews
- Esther (8/5): - Location was great. Staffs were nice. Room furniture was inconvenient.
- Kathryn (10/5): - Staff was excellent and helpful. Rooms larger than most of what you would see in Tokyo. Surprisingly ok with the space for three people.
- Mauricio (10/5): - Clean room, close to a lot of restaurants and close to the subway, it has a very nice onsen
- Thomas (10/5): - Beautiful property and wonderful staff.
- Mai (10/5): - The hotel had great service and was nearby plenty of shops and restaurants. Walking to the nearest station was only a few minutes away so you could get around Tokyo very quickly.
- Nichole (10/5): - Wonderful customer service the hotel is around everything love it😊
- Li Ming (6/5): - Our room is actually big for 3 people compared to the other Ginza hotels we stayed before. It had space to walk around in the room and lay down the 3 suitcases. Bathroom is also in a decent size, however, there is an odd smell in the bathroom like sewage. Also, the air vent is on the ceiling right above the 3rd bed, the strong cold air blew directly onto my head when I was sleeping, which made it very uncomfortable and gave me headache.
- Kenneth (10/5): - We stayed here on our last night after two weeks traveling in Japan. It was a perfect spot to relax and contemplate our adventure. Everyone was very nice and helpful at the hotel, and our room was very comfortable. We would definitely stay here again. If you are looking for a nice shopping district, Ginza is really popping. Plus tons of great food.
- ROSENDO (10/5): - thanks all was great
- Andrea (10/5): Fantastic room, location and sauna! - I loved everything about Ginza hotel! The location is amazing, a full street of restaurants right in front of the entrance, combini in the same building, two minute walk to Ginza Main Street. The saune is a huge plus! The room and bathroom were specious and very clean. The breakfast closes a bit too early, also the checkout time is quite early, but overall I loved the stay.
- Nicola (8/5): Good for short business trip - Great location but the rooms larger rooms and still small. Good breakfast.
- Conor (10/5): - The Japanese style sauna with hot and cold pools was great the kids enjoyed trainspotting on the 10th floor rooftop bar restaurant which has a food happy hour in the evening and nice breakfast in the morning
- stephen (10/5): - clean firiendly great location
- Verified traveler (10/5): Amazing place! - So amazing from the staff to the area we were at. Loved it here!! I would recommend to everyone.
- David (10/5): - Very clean room, nice and friendly staff! Good location as well.
- Bonnie (10/5): - Nice hotel in Ginza. Not as close to train stations as had hoped for but definitely walkable.
- FEDERICO ERNESTO (10/5): - Location is great
- Alejandra (10/5): - I stayed here for a week and it was very enjoyable. The area is great and in walking distance of many shops.
- Albert (10/5): - Job well done.👍 Great people clean rooms. AC works well.
- Verified traveler (10/5): - Service was excellent especially from Thushara, very helpful and friendly. Good location, accessible to subway, restaurants, shopping are nearby.
- Eric (6/5): - Rooms were dil
- Maikel (8/5): - Great experience
- Wendy (6/5): - I found nuts on the floor in my room
- Jonathan (10/5): - Awesome place to stay in Tokyo. VERY convenient to get around also!
- Tracey (8/5): - Hotel is close to great dining options, shops and transport. Lots of choice and walkable. 7 Eleven located underneath. Hotel is brand new and rooms were a good size and very comfortable. Staff were helpful and housekeeping were fantastic. There is a lack of storage in the bathroom and ability to store clothes in the room even with additional hangers. Wifi does not always work even when reconnecting several times. Nightclub underneath was really loud and sometimes until 4am. Could not even hear the TV for the music and ear plugs didn't help. Understand it was Golden Week but we were on the 6th floor!
- Jaweed Ali (10/5): - Clean
- Georg (8/5): good central positioned 4 star hotel - good hotel in living Ginza quarter. rooms small, breakfast ok, but ater experiencing breakfasts in other japanese hotels, just mediocre
- LUIGI (8/5): - amazing hotel in amazing Ginza, wonderful view on financial districit of tokyo
- Chun shum (6/5): - Location is Prime. However the bathub curtain wan not clean and moulded. Hygiene is a issue.
- Kiarash (10/5): - Great staff. Room okay. Safe locking mechanism broken and not working. TV had no English Channel option at all and all channels were Japanese only.
- ? (10/5): - 5階を利用したが、ナイトクラブからの騒音が深夜2時くらいまで部屋まで届いてきてうるさかった。その他はこれまでに無い程の素晴らしいホテルでした。
- SEO (10/5): - Great clean sauna and wonderful breakfast are very impressive. Thanks for all employees.
- Lauren (10/5): - Lovely place!
- laura (10/5): - Love the area , clean , the bed is so comfortable… Love the breakfast
- Tim (8/5): - Need to update WiFi
- Charles (10/5): - Clean, very friendly and available service
- nicholas (10/5): - Very nice stay.
- Richard (10/5): - Very helpful staff.
- Verified traveler (8/5): - Everything is okay except the room is small
- 707billies (10/5): Beautiful hotel in Gina - Great hotel. Modern, quiet, clean, comfortable and well positioned. We had a room that looked towards the train line which we loved because we were able to see the different trains yet were unable to hear them. Furnishings were new and housekeeping was excellent.
- James (2/5): - 호텔이 금액에비해 너무작음
- Shuangshuang (8/5): - Conveniently located within walking distance of the subway. The room is spacious, especially for Ginza standards. I would stay here again.
- Verified traveler (10/5): 優質飯店 - 地點非常好，鬧中取靜，到銀座各個點都很方便，對面就是美登利，旁邊就有篝拉麵，附近很多美食餐廳。飯店櫃檯服務也非常好，很喜歡lobby迎賓休息區及那個露台。只是我記得我訂的是有陽台的房間，不知道後來為什麼變成沒有陽台的房…..
- Angela (10/5): 銀座酒店 - 非常有禮和清潔！位置方便！
- John (10/5): - Perfect for what I needed — wanted a hotel close to Tokyo station at the end of my trip. Great option.
- Qi (10/5): - Lots of restaurants nearby. The staff are really nice. If you storage the luggage before check-in. They will delivery your luggage to your room. Good service !
- Soh (10/5): - room is large and comfortable.
- David (10/5): Did not disappoint - Very relaxed environment very nice rooms and clean. I enjoyed it so much that I will rebook. Next time I come in town.
- Tribecan (6/5): Clean and modern but with serious limitations - Good location, somewhat hard for guests to find, lobby on fifth floor and signage somewhat unclear. Friendly helpful staff, decent if plain breakfast. The rooms are tiny, which would be okay, but there is absolutely no room in the tiny bathroom for anything more than a toothbrush, and hardly any room for a suitcase anywhere. There’s a small alcove just inside the door, but it’s so small that I had to close my suitcase to open the door. I’ve been in tiny hotel rooms that had storage options that this one just didn’t have. Also the WiFi is so slow you couldn’t really do any work with it. Pages sometimes took several minutes to load. It was like being back in the days of dial-up modems.
- KIM LENG (2/5): - Hotel was unreasonable and unwilling to refund my charges of 6 nights due to business trip change even i was willing to forteit 1 or 2 nights fees.
- jkcarnah (8/5): Perfectly Located, Comfortable Stay in Tokyo - I had a wonderful stay at the Ginza by Granbell Hotel in Tokyo. While the rooms are on the smaller side, they’re thoughtfully designed and very comfortable. The reception staff were helpful and welcoming, making the experience smooth and enjoyable. The location was fantastic – right on the Ginza Corridor and close to multiple rail stations, which made exploring Tokyo easy and convenient. I preferred staying here over areas like Shinjuku and Shibuya. Ginza has a more upscale vibe, and the hotel is situated on a quieter side street, yet is only steps away from a variety of bars, restaurants, and charming alleyways with street food options. Tokyo can be overwhelming, but this hotel’s location offers the perfect balance of excitement and tranquility. Highly recommended for those looking to explore Tokyo from a sophisticated and lively base!
- Pierrick (10/5): Hôtel très bien et bien placé à Ginza - Hôtel très bien situé dans une rue animée le soir venu Tout est tres propre ; grande salle de bain ; literie impeccable Possibilité de laisser les valises si arrivée tôt ou départ après avoir du rendre la chambre.
- Verified traveler (6/5): 期待しすぎは禁物 - 少し駅から歩くが遠くもない立地。 フロントの方にはもう少し教育を施した方が良さそう。お客がいる前での私語や少しチャラく見えてしまうのが残念。大きな不満があるわけではないのだが、銀座という立地と宿泊価格からするともう少し洗練されたサービスを期待してしまう。
- Chengfeng (2/5): トイレの掃除が雑、スタッフの説明もミス - トイレの掃除が雑です。 チェックインの際にスタッフが部屋替えの日程が間違い、連泊のお客に迷惑をかけるなど、不愉快な体験をさせた。
- Jules (8/5): - Bed was too firm for me. Had difficulty sleeping.
- R9028VYjamesy (2/5): Very poor service especially lady reception supervisor - I booked 1 room for 4 people. I checked in with 2 adults and 2 children. They asked me to pay extra charges for my kids. The room's setup is actually for 4 people and they still ask me to pay extra money and make things difficult for us. Very rude and poor attitude from front office lady. Not recommended at all. Ruined all my holiday trip in Japan
- Walaimas (8/5): - Good hotel in vibrant neighborhood
- Ryoji (6/5): Poor Internet environment - Poor internet network: slow and unstable. It was tubule to making video conference. Also IP based TV system was malfunctioned every day.
- Verified traveler (10/5): 立地よし、内装きれい、広さ十分、マッサージ夜中まで有り。最高。 - コリドー通りにあって、銀座での観光や有楽町駅までのアクセスに、立地が非常に良い。 2人で宿泊しましたが、2人分のラゲージを広げられるスペースもあり十分。 新しいホテルで、内装もきれいで満足度が高い。 同じビルにマッサージも入っていて、ショッピングでつかれた足をマッサージをしてもらうのに23時以降でもOKだったのもポイントが高いです。
- Veronica (10/5): - It was a nice hotel , clean , pretty and the crew was very useful and friendly
- ?? (6/5): - 繁華街にあり便利
- Trip39012686558 (8/5): Disappointing experience by the directive of the manager Ms.T - Hotel and the area were fantastic! The hotel is only 4 months old, so would expect it to be in amazing condition, which it was. We were concerned from other reviews of the breakfast, however, we found it to be adequate. Travellers need to remember they are in a different country with different cultural experiences. The room was clean and quiet. We were located on the 9th floor in room 920. The last day, we paid for a late check out until 1pm, when we went to check out at 1pm, we asked to book a massage which was connected with the hotel. We didn’t have an international flight until 10pm, so had some time to kill. We booked the massage, and they charged us full price, I questioned the hotel rate for the massage, thinking it was a honest mistake. The manager Ms.T explained we don’t get the hotel discount rate as we had just checked out. We were literally just checking out? Paid 5x nights at a very high rate, and our luggage was still being stored until our flight. We found this so disappointing, and very rude after what we had spent for the 5x nights. If we booked it 5 mins before we checked out we would have got the discount. This left us with a very disappointed experience, especially considering this was the directive of the manager.
- Joaquim (10/5): - Staff was very helpful and is very good located for walking Ginza district.
- Ching (10/5): - the staffs are extremely helpful and nice
- Celeste (6/5): - Ubicación
- RRRRYY (6/5): Bad and good things - There are things that I thought were good and things that I thought were bad in this hotel. The bad: a) Like other reviewers pointed out, the staff are not always accommodating to guest request. For instance, I asked for 3 extra pillows in our room and I was told that this would not be possible because they do not have an inventory of pillows. I have never had a hotel refuse to supply the extra pillows that we need due to back/neck issues. This made a very poor first impression. What hotel does not have an adequate supply of extra pillows? This one apparently; b) The second thing that was disappointing is that the hotel does not have a fitness centre; c) the safe (for the storage of valuables) inside the room was very small (it would not fit my laptop which is not very large; it was probably the smallest hotel safe I have ever seen) and the area where the safe was situated was poorly lit which made it difficult to see the buttons for the lock combination (had to use my phone as a flash light). The good: a) The hotel is at a very convenient location in Ginza; b) the room was super clean.
- Jailall (6/5): - The rooms are every small and NO closet NO dresser there’s no way to put your clothes.
- Jessica (10/5): - Great area loved it!
- Tammy (6/5): - This place is not well kept. Their cleaning is just ok, not up to 4 stars standard.
- Verified traveler (10/5): - Otroligt trevlig och hjälpsam personal. Läge var toppen med resturanger utanför och promenad avstånd till shopping och tunnelbana.
- Lily (10/5): - Lovely location
- 910danter (10/5): Strategically safe location - The location of this hotel is strategic as it is surrounded by restaurants, offering convenient dining options. Additionally, it is conveniently located near high-end shopping centers. Moreover, the hotel is just a few meters away from a train station, making it easily accessible. The hotel staff are known for their friendliness and accommodating nature. Guests are provided with complimentary water and coffee in the lobby, adding to the overall satisfaction of their stay. The rooms are comfortable, although not exceptionally luxurious. However, they offer a pleasant sleeping experience. The beds are of medium firmness, providing the right level of support for the back. It is worth noting that anything below this level of firmness could potentially cause discomfort in the lower back.
- Verified traveler (4/5): - 仅仅是地点比较，房间很小，房价不便宜，性价比低。
- DONG HWAN (10/5): - 객실이 넓어서 가족 4명이 쓰기에 충분했어요. 강추드립니다.
- Rachel Sara (10/5): - Excellent location and a nice neighborhood.
- Raira (8/5): - 非日常を楽しむことが出来ました！
- Judy (10/5): Excellent Service and Hotel - Excellent service and hotel with one hiccup, the pillow was too hard for me.
- Michael (10/5): - Excellent hotel close to many restaurants and attractions. Very friendly and attentive staff.
- Mario (4/5): - The hotel location is great but they give us what supposed be a doble room was a tine room for the same price as the double room very, very,, very dissatisfied
- 442jaredf (8/5): Would stay again. - Enjoyable stay at the Granbell. Great location for restaurants as it is located on the Ginza corridor a restaurant precinct. Easy access to the JR and various shopping areas. Quieter then the Shinjuku and Shibuya areas also. Would definitely stay here again.
- Vasily (8/5): - Good location for shopping, subway station within 10 min walk.
- aditya (10/5): - Great service and staff
- Stefan (8/5): - It’s a goof hotel, the reviews on here are a bit harsh. The staff are super friendly, everything is pretty new. The rooms are a bit on the smaller side but still nice. There is noise as you are staying in Ginza corridor and there are bars/clubs around. We only really noticed this on the Friday night. The weekend and during the week was pretty quiet!
- Lesley (10/5): - Close to restaurants and within walking for the train stations
- Silvia Yin Pan (8/5): - Very convenient location . Many restaurants and bars nearby
- Juliet (6/5): Disappointing reception - We were disappointed that when we arrived exhausted at 10am they want £30 to let us into our room and even then not till 1pm so only 2 hours early. We went off to see a garden and came back at 2.20 when they told us that even though our room was ready we couldn’t go into it without paying the £30 until 3pm. If we were staying just 1 night I might understand but we were staying 4 nights and would have expected a little more goodwill. We were going to stay another 4 nights at the end of March but have changed to another hotel for this reason. The room was clean though not much space to put our cases and clothes. The location was excellent
- Arne (10/5): Central clean hotel - Nice modern Hotel in the middle of Tokyo. You can see and hear the Shinkanzen from you window. Better request a window to the back. Using the japanese Sauna is a must, they charge just $7. Very modern and clean, but a typically Tokyo hotel, 250 sqft! Will be back next time
- Rebecca (10/5): Best stay : love the onsen bath - Helped with staying extra night when fully booked. Love the wine at reception and free flow coffee machine
- shireen (10/5): Nice hotel in good location - The hotel is near the train station and it is surrounded by many restaurants. Room is big, clean and comfortable. There was a one time complimentary spa usage per pax for each room.
- Jayden (10/5): - Super helpful staff and the facilities are definitely better than most hotels. Location was great, close to 3 train stations so it was easy to navigate around Tokyo. Highly recommend!
- Hsuan (10/5): - Concierges are very friendly and helpful, the rooms are very clean and comfy. We got complimentary spa sauna coupons for our stay and the experience is fantastic. Location is great, lots of food and izakaya, very close to Tokyo station and other subway lines
- HannLyn (8/5): Calculative check in policies - Overall this hotel was good in terms of the room size, location and the external spa facilities located in the same building. However it had extremely calculative policy to charge guests ¥3000 per hour for earlier check in. When I said earlier, it was not in the morning but at 1.30pm. Even though they had the room ready and available they wanted extra money to let the guest check in. I would like to remind the hotel that sometimes guests do not use the room for the entire time booked as they could check in late or check out every early so it is a give and take situation. This shows that they don’t really welcome the guests but are only interested in making extra money. One other thing is that some of the rooms face the railway tracks so for people who are sensitive to noise, the trains are very constant.
- Willy (10/5): - Need to walk a bit from JR and metro station. Overall a pleasant location with lots of dining options.
- hunain97 (10/5): Modern Hotel at the right location - Incredible stay, the property itself is located in a great neighbourhood which is very lively at night yet not problematic. The newly built hotel features well designed facilities for a comfortable stay. The targerted audience would be guest who like boutique stays and would appricated having an exclusive shopping and nightlife at their doorstep. Good amenties, well thought out room plan as many rooms in tokyo are quite tight.
- Ying Lin Wendy (8/5): - Nice SPA
- 575judec (10/5): Trouble solver 👍🏻 - We had a small problem when we check in the hotel and we request to see the manager. She was able to find solution quickly and I got a small gift for the troblem, that really makes out day. Traveling could be hectic and meeting nice people who is willing to make an extra step does make a huge difference.
- Ann Louise (6/5): - Staff at Friné desk was nice but didn’t resolve any of my request (graciously). Besides one or two staff people, they hardly spoke English. One nice perk was free bread and coffee in the morning but I ordered breakfast and it was a bit of a desastre. It’s served in a huge empty restaurant where I was the only patron and independency say only had two menus it served exactly the same food every day:one fish and one chicken. I don’t recommend having breakfast there. One nice feature is the SPA. Thr hotel offers one free entry.
- elainecohenbb (6/5): Adequate but not great - For a "high-end" hotel in a good part of Tokyo, the first thing I expect is "high-end" service. Throughout our stay (four people, two rooms, seven nights) we found the hotel staff rather distant and inflexible , not really "high-end" service. One of the things that I found particularly irritating is that we asked for check-out at 11:45 (45 minutes after regular check out time of 11:00) and were told this would cost 3000 Yen for each room. I have never been to a hotel anywhere in the world that did not provide some flexibility on check-out times, assuming room availability. I would expect to pay extra for 4 hours or more beyond official checkout time, but 45 minutes should not be an issue. On principle, I would not pay this sum so we left our rooms at 11:00 on the dot and sat in the lobby for 45 minutes while the rooms remained closed. After checking out after a week's stay, no-one bothered to ask if we had enjoyed our time in the hotel or in Tokyo. Otherwise, the hotel facilities were adequate. Wifi was a little weak at times but mostly worked. Breakfast is a selection of rolls and pastries - but no butter or jam provided. Who eats dry bread rolls? We don't. The rooms had no wardrobe with just a single small rack on the wall for hanging clothes, so we lived out of our suitcases for the week. The hotel entrance is busy at night with club-goers to a venue in the same building so the two elevators were sometimes packed and we mostly had quite a wait to get to the lobby which is on the fifth floor. On the positive side, coffee and tea was available 24/7 in the lobby. The shower was good. The location is very convenient for Ginza and central Tokyo.
- FISHEE (6/5): - The staff can be more helpful.
- Siu Shun Leo (4/5): - Staffs were ok but housekeeping took my t-shirts & boxer on the bed by mistake and they couldn’t find it. They did not apologize for my lost which I was quite disappointed. The curtain was bad that the light can get through between the curtain which made it difficult to sleep once daylight is on. It is next to the train track and bar around the building. Not recommend for people who want a good peaceful sleep.
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