Palazzuolo 118 Cozy apartments

Location: Via Palazzuolo 118, Florence, FI, 50123, Florence, IT

Star Rating: 6.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Free WiFi
• Wheelchair accessible
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Family Studio

  1 Double Bed and 1 Double Sofa Bed

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Kitchenette
  • Private bathroom
  • Oven
  • Stovetop
  • Toaster
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)

• Romantic Studio

  1 Double Bed

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Kitchenette
  • Private bathroom
  • Oven
  • Stovetop
  • Toaster
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)

• Standard Apartment, 1 Bedroom

  1 Double Sofa Bed and 1 Twin Sofa Bed

  Layout - Bedroom and living room

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Kitchenette
  • Private bathroom
  • Oven
  • Stovetop
  • Toaster
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)

Guest Reviews

• Alin (1/5): - the location, relatively close to the train station The address provided in the chat is incorrect. You need to look for “118 blue,” not “red” as shown in the host’s link — otherwise you end up in front of a butcher shop. We arrived in Florence earlier than check-in and tried via the app chat to leave our luggage, but only received automated replies saying it was not possible. We arrived at the selected check-in time (15:45, although check-in is listed from 15:00). After struggling to find the place because the host was not responding and only automated messages were coming through, we informed them we were outside. We were told to wait for a girl named Sabina. We waited over 20 minutes in the sun. We then saw a girl upstairs looking out the window repeatedly, asked if she was Sabina, and she confirmed. We still waited another 10 minutes before she came down and told us we could not check in due to an issue and a cleaning staff medical emergency. Eventually we were allowed in. The apartment is on the 3rd floor with very steep, narrow stairs. The room was in poor condition: unmade beds, dirt, mold on the wall, and a stained sofa. We then waited another 30 minutes for a cleaner. The cleaning was minimal: changed sheets, wiped toilet and sink, and quickly mopped the floor. The toilet flush works poorly and needs multiple attempts. The room temperature was acceptable, but not recommended in summer, especially upstairs, as the AC is weak. Be careful moving around as some floor tiles are loose and the room has two levels, making it easy to trip. We contacted Booking support and requested help. They asked the host to cancel the reservation, but the host refused. Booking only offered a small compensation voucher for a future stay.
• Katarina (6/5): -
• Amato (7/5): Non male, ma si potrebbe migliorare - La posizione Le scade da dover scendere di notte per andare in bagno e la pulizia che lasciava un pochino a desiderare. Poi c’era la tazza del water che perdeva
• Bonfil Martínez (8/5): - La cama muy incómoda.
• Sara (8/5): Recomendado - Muy buen ambiente del apartamento, cama cómoda, cocina equipada, aire condicionado perfecto. Pudiesen tener cubre colchones para mayor higiene de la ropa de cama con el usuario. No me gustó que te encargaran eliminar la basura, debiese estar dentro del servicio de aseo posterior. Se siento todo el ruido de los apartamentos contiguos.
• Maria Estrella (5/5): - Buena ubicación Escalera previa al apartamento muy empinada y deteriorada, paredes y suelo en malas condiciones Escalera del interior del apartamento poco cómoda, peldaños muy altos para subir y bajar Una de las persianas de la ventana no sé podía bajar además de tener difícil acceso por una escalera y entraba la luz por la mañana Poco jabón de ducha y en la cocina todo muy escaso, no había trapos, ni bayetas ni un simple abridor de botellas de cerveza ni de vino Había que recoger las llaves en un sitio bastante alejado del apartamento y nos dieron el código a las 15.25h de la tarde. Luego hubo que entregarlas allí también. Deberían de poner la llave en un cajetín que se abriera con un código en el mismo apartamento
• Alba (4/5): - Muy buena ubicacion La cama era un sofá, para el precio me parece que no es muy comodo estar 5 días durmiendo en un sofa cama muy incomodo.
• johannes.eide97 (5/5): -
• Oliwia (7/5): Schön aber ohne Auge fürs Detail. - Tolle Lage- wir konnten zu Fuß in die Altstadt und andere flusseite laufen, ein kleiner Supermarkt nur 4 min. Die Wohnung hell und wir konnten eigentlich auch gut schlafen. Hmm ein paar Kleinigkeiten wie die Sauberkeit-auf dem Tisch Krümmel darunter Staub Flocken, das Geschirr nicht ganz sauber. Das ausziehbare Sofa war so gemacht das man im Rucken eine harte Kante hatte-durch drehen der schlafrichtung war das wieder ok. Die Decken waren aber nicht so geil- wir kennen das schon aus Italien das die Bettdecken nicht immer einen geschlossenen Bezug haben aber hier haben sie rausgeschaut und sich nicht schön angefühlt und alte Haare dran, ew. Danke das es Handseife und schampoo gab, wir hätten uns gewünscht das auch Geschirr Seife und Lappen und Waschmittel da waren aber das ist natürlich nicht so schlimm. das jedesmal wenn man den Kühlschrank aufmacht auch der freezer aufgeht und man den dann tricky wieder zumachen muss weil das Schloss defekt ist und die Jalousie im Bad nicht wieder hochgeht fanden wir auch nicht so schlimm aber im Gesamtbild erwähnenswert. Zum Schluss: Im Bad gabs einen seltsamen Geruch, durch schließen der Tür verbreitet der sich zum glück nicht in der Wohnung. Ey auch wenn das jetzt vielleicht viel Gemecker ist haben wir unseren Aufenthalt genossen!
• Abel (9/5): It was a great experience with everything needed to be comfortable - Great location, very convenient. Spacious for Florence with everything nessesary Floor felt a little dirty
• Arlindo Renato (8/5): Falta de informações - Que não foi informado sobre a quantidade de escadas, o apartamento era no último andar e meu pai com 89 anos teve dificuldades de acesso. E ficamos sem saber aonde se descartava o lixo, porque ninguém respondeu nossa mensagem até a hora da nossa saída.
• Federica (8/5): - Mi è piaciuta la disposizione di tutto il locale, nello specifico il soppalco sulla quale abbiamo pernottato veramente molto caratteristico con travi in legno a vista La struttura necessitava di qualche ritocchino alle scale dell'appartamento e alle serrature della stesso.
• Giulia (7/5): - Spazio molto accogliente, pulito e posizione molto buona. Mancavano: la coperta che a prescindere dalla stagione in cui ci troviamo è fomdamentale ( per qualsiasi esigenza di temperatura) Inoltre anche la presenza di una tv sarebbe bene averla. Altra pecca sono le infinite scale.
• Miryam (1/5): Detrimental.terrible. - Nothing Difficult to find, l open every single door until l open in the last one in 4th floor lights went out every floor super dark very dangerous carrying suitcases and back packs, floors very uneven with bricks that move we trip a few times, floors walls shower dirty spider web in upside corners of walls shower was 25x25 in square and door in a corner 16x16 inches we have to squeeze our body to go inside also handles broken very old place we were attacked with flies on the night windows without security safety to be in the 4th floor !! No TV or radio. Never expect to pay that amount of money for a place like that!! It was a false advertise!! I request the refund of my money or at lease take that place out of your list Booking. Com usually has good places !! That was a very bad experience!!
• Justin (4/5): - Terrible communication with plenty of problems, the unit itself is okay. Was sent a video the day of check in showing how to get into the unit but was sent the wrong unit, after attempting to reach out and call and trying other doors did we finally get access, just to find the garbage from the previous stay was left behind and that the sink floods the unit. Answers from the property staff is always hours away. There are definitely better places to stay for the price.
• Alexa (4/5): - The place was filthy. There was a dirty coffee mug on the table, the sofa had a gross looking stain and so did the comforter. The sheets had hairs that weren’t ours. WiFi didn’t work for more than half our stay and I was ignored the several times I reached out to get some help, when I finally got a response I was told the office hours (I wrote during office hours) and got no solution to the WiFi issue. It magically started working the following day when I said I’d reach out to Expedia btw. The bed was broken and incredibly uncomfortable.
• Rat (10/5): - Everything was good, but pull out couch bed was broken, and was uncomfortable to sleep on.
• Vincent (2/5): - Location 4/5 : amazing location. A few minutes away from the central station and around 10minutes away from the core activities of Florence. At night the street can feel a bit intimidating to some. Apartment 3/5: The Alex studio was comfortable, spacious and with a good AC. The provided pictures are from various units. The Alex apt are the one with the blue stairs. Shower is very very small. Bathroom is great. Communication with host 1/5 : the communication is not great. I haven’t had a single reply from the host ont Expedia. Lucky they are responsive on WhatsApp. They use a third party AI chat that works, sometimes. However it is something easy to improve. Key collection 1/5 : the keys have to be collected at a bar “near by” however the location is around 600m away, that’s 1.2 to walk with your luggage on cobblestone sidewalks. It is a great ideas to have the key available at bar, however it is very far. To help you plan your vacations, the place is “Bar 50 Rosso”. Furthermore, the keys have to be collected using an other app. If you don’t have data on your phone, you will not be able to received the collection code and the collection location. To this date with those communications and key collection issues, this apartment brought me an unwanted stress in my vacations
• Giorgio (5/5): Passable - Good central location, spacious with available kitchen When I advised about late check-in, the option, which was normally available at a charge, was not provided at all, which forced me to find a new place to stay for the first night. After one week, the owner has not even responded to the request (channeled via Booking.com) of reimbursement which we verbally agreed upon on the phone. Getting in touch with the responsible person is not always easy as he does not reply to messages. The (double) bed is not a bed, but a very uncomfortable sofa-bed. This was not clear at time of booking. The shower sprayed more like a nebuliser, and hot water was available only at times. We noticed some mold in some areas.
• Susanna (2/5): - ... come direbbe qualcuno... soggiornato nel monolocale (prima foto) ... pulizia pochissima.. macchie sui muri.. pavimenti poco puliti .. per aprire unica finestra disponibile necessario salire su una scala a pioli appoggiata al muro con caduta a sbalzo sulla scala che ti porta sul soppalco .. kit bagno non esiste ... solo asciugamani.. cucina nessuna biancheria presente .. bagno con rubinetto appoggiato .. appena tocchi cade e si stacca dal muro ... check in a dir poco difficoltoso.. arrivati all'appartamento per l'orario stabilito ti arriva un messaggio che per il ritiro delle chiavi devi recarti in un locale a più di 20 minuti a piedi... ingresso al condominio fatiscente .. sporco immondizia nella scala comune ...
• Dena (6/5): - The apartment was nice enough. Communication with the property manager, Sabrina, was great and I appreciated how accessible she was throughout our stay. There did seem to be an issue with mosquitoes in the apartment— we found at least 5 different mosquitoes in the three-day duration of our stay. The check-in/check-out process is a nightmare. Access information is not provided until the exact check-in time, but the keys have to be picked up at a separate location, so you cannot plan in advance to arrive there. You are also required to drop the keys at that location for check-out. I do not think that is clearly disclosed in the property description. Another note, the property does not have an elevator and the stairwell is quite steep, narrow, and dark (this is disclosed in the property description, but it is a bit buried).
• Thanos (6/5): Pleasant - The location was excellent, the place was sunny, quiet and mostly comfortable and although there were a lot of stairs it fits the traditional style of the building The place could do with a fresh coat of paint. Getting in and out of the shower was a tight squeeze although both of us are relatively thin. On a personal gripe, which might be just a me thing, I didn't like that most of the communication was via an ai bot. I would prefer a more personal touch with the communication.
• Sofia (10/5): - Hermosa estancia muy cerca de la estación de tren caminando, muy cerca de los lugares más o cónicos de Florencia también a pie , tiendas de abarrotes para comprar comida. Lo único q si estuvo un poco difícil es caminar con las maletas a recoger las llaves y luego ir al lugar, no está nada lejos pero con las calles empedradas de la Ciudad si se complica un poco, pero la verdad ves a todos así, caminando con las maletas. Lo que más me gusto es q se me olvidó algo en el departamento pero ya no tenía tiempo de regresar x el porqué iba a otra parte de Italia, y se hablaron para ofrecerme recogerlo o incluso el envío a una dirección que les proporcionara, eso fue un gesto que me encantó!!! Volvería a ir
• miss n (4/5): I regret staying at this apartment. - Check-in was hard work and delayed me getting to the flat. When I arrived at 3.30pm it was still being cleaned. There was a mosquito infestation in the flat (mentioned previously on here) so I left with about 8 bites. Main issue is the painted glass behind the bed which lets so much light and noise in and the lack of curtains/blinds. Really needs a deep clean. Not worth the price. Stay here and you’ll have trouble sleeping!
• Huguette (4/5): - Jamais d’eau chaude pour la douche. Trop d’escaliers et mal éclairés
• Ryan (9/5): Superb -
• Mark (4/5): - The people who run this property need to be more transparent. Everything about this property was difficult.
• Kaleigh (6/5): - Overall, our stay was so-so. We booked this place months prior to our trip because it stated it was fully refundable. However, when we tried to cancel a month prior and get a refund, they stated they would issue a refund, but then added on a “cancellation fee” for the exact amount of our reservation. Despite my reasoning being a family emergency, they still refused a refund. There were a handful of functional issues, such as the key taking multiple attempts to open the door, the shower head was broken, no window shades, and the bathroom had a stench. There was also a strange window right by the bed (photo attached), which appears to lead to another person’s room. When they had their light turned on, it came through and lit up our room at night. You can also clearly hear other people’s conversations that are staying in the rooms next door. Would not recommend booking if you are looking for a functional and comfortable place.
• Jessica (10/5): - Well located, spacious appartment. The beds could be more comfy, but kitchen and washing machine are a must! Would recommend.
• Sergio Joshua (2/5): - NO TE HOSPEDES AQUI, es la mejor recomendación que te puedo hacer. El propietario nunca nos contestó, estuvimos 3 horas a fuera del departamento en la lluvia y en la noche intentando contactarlo. Después de 3 días seguimos sin poder contactarlo. Perdimos la reserva de 3 días y expedía tampoco nos quiso resolver. Tuvimos que comprar habitación en otro hotel. Perdí mi dinero. (El host no nos quiso abrir porque nos dijo que su check-in solo podía ser de 3-8 como le comentamos que nuestro tren llegaba a Florencia hasta las 8, se enojó y no nos quiso abrir, intentamos contactarlo en el chat, correo y número telefónico, nada funcionó, los próximos días tampoco nos quiso abrir porque lo reportamos con expedía) perdí mi dinero y mi experiencia fue mucho peor De verdad ahórrense lo que yo pasé, NO SE HOSPEDEN AQUÍ!!!
• ingrid (6/5): - The location was good, close to the train station and you could walk everywhere. The apartment is on the 3rd floor with 54 steep and narrow stairs. If you have trouble with stairs, there is not elevator. The apartment is good, but there were some issues with the shower (did not drain well) the toilette cover was broken. There was one single bed that was good, the futon was doble but it was not comfortable to sleep.
• colin (6/5): - Very complicated and unnecessary check in. Only at exactly 3pm you get to know the address of the key drop off point. Up until then you basically have no idea at what part of town you have to pick up the keys.
• Dawn (8/5): Small comfortable....lots of stairs! - Overall fairly good stay.. first night no heat or hot water took untl mid afternoon to resolve, but the support staff was very good about getting someone out to fix. Comfortable little place, shower extremely small, and the multiple flights of stairs with a heavy suitcase is not fun. Overall give the support and place a positive rating.
• Maria (4/5): - They made the weary travelers walk to an unknown destination to get the keys. Why don’t they just have a code at the door and leave the key on the table. Very inconvenient!
• Lucia (2/5): Por favor no reserven en este lugar - Mi estancia y experiencia en esta propiedad fue terrible. Empezando por la mala organización de los que gestionan la propiedad, lugar, pick up de llaves, malas condiciones del departamento y comunicación poco profesional con cero atención al cliente. No lo recomendaria o volveria nunca.
• Alftorr33 (8/5): Very good - Kitchen Mosquitos in the bedroom from time to time.
• Bernadette (7/5): Good location & fair - The water/heater in bathroom is very noisy! The uneven flooring between the couch & table in the kitchen we kept tripping over it, so a bit annoying. The lights were hard to figure, maybe label them so easier! The biggest issue was the steep 6 flights of steps with luggage but we knew that when booking but was still harsh!
• Maria Katrina (8/5): - It was nice and cosy and a very good place for transport.
• Lindsay (6/5): - Very clean unit. Wasn’t prepared for the 4 flights of stairs or the hall lights that shut off very quickly on you. Lock for the outside door was finicky. Neighbors were nice. Very close to sights and train station. Beds not comfortable.
• Renata (6/5): Charming, but some details are missing - charming, but some details are missing, which would make a lot of difference. I missed a place to put soap and such, in the shower. Access is via stairs, without working light, which meant we always had to rely on the flashlight on our cell phones. Very clean, good hair dryer and very good location, but it is better to pay attention to ZTL, if you are driving, as there was a lack of help or instructions regarding this.
• lauren (8/5): - Great space and commutation was perfect.
• ignacio (8/5): - Tomar en cuenta que esta en el tercer piso, y subir con maletas es muy cansado
• Juan (10/5): - It was a great place
• Paul (6/5): We had a great time here woth our kids amd they really loved it. As parents we couldn’t help but notice some of the flaw - The location for this property is great. You are close to everything and it is easy to get places. The price is great as well and you can’t really beat it. Make sure to read everything about the property before renting it as there are some things you need to pay attention to. It was a little dirty in areas of the house that normally don’t get cleaned like the top of the fridge or vents. There are a lot of stairs to reach the apartment, but this is listed so this isn’t something that is hidden, but something to keep in mind.
• Teresa (10/5): Exceptional - Location was great
• Deborah (6/5): - Tiene demasiadas escaleras. Personas turistas con maletas es un poco complicado el acceso al apartamento.
• Bruna (10/5): - O apartamento é ótimo, tem tudo que você precisa. Conseguimos até lavar roupa. É ao lado da estação de trem e apenas 15min andando das principais atrações da cidade. Apenas o chuveiro, que segue os padrões europeus, entupia enquanto tomávamos banho e por isso demorava a descer a água
• Cheryl (4/5): - We were quite disappointed with many things. First impressions are important and the first impression here is very poor. The front of the building really needs some repair, the stairwell is very dirty, hasn’t been painted in years and hasn’t been swept in a long time. The lights go out often when you’re half way up a flight and it’s very dark. Motion sensor lights should be installed. We had a lot of trouble with the keys and there are 3 doors to be unlocked. Inside our apartment it didn’t look much like the photos. We are guessing they have mixed up the photos from all the apartments suggesting this one would be nicer with windows that weren’t there. The fridge freezer was dirty. There are no racks in the oven and when we asked she just said no one ever uses it. The couch which is the second bed is quite dirty. We found an extra sheet and covered it. The showerhead broke on Sunday - first shower and no one responded to the messages until Monday. It was finally fixed on late Tue and we left the next day. We had many unpleasant interactions with the manager. Perhaps it was the language difficulties for both of us but I felt she was rude and argumentative. At no point does Expedia indicate that the hotel management company is called Beesprint when I got a rather unprofessional looking letter from “Beesprint” asking for my credit card, I assumed it was a scam and didn’t respond. That caused many problems trying to get that resolved after we were already travelling.
• Darya (1/5): NOT recommend! Awful place with awful host! - Pretty close to the city center Everything else except the location From the very beginning the stairs to the 4th floor were waiting for us and no one helped us with our huge suitcases. When we arrived in the room there was no drinking water, the room itself was dusty. I traveled with a friend (we are two girls) and there was only one blanket and one sheet on the bed. The blanket was feather, and I have allergies to feather. We asked to replace that blanket with a synthetic one and bring another one - at first they asked us for 12 euros, and then they completely said that “they couldn’t help.” AC didn’t work properly. The worst thing is that we were BITTEN BY BEDBUGS!
• Fatima (6/5): - El baño es muy pequeño, las puertas apenas pueden cerrar un poco, y el agua sale caliente muy poco tiempo, no puedes bañarte bien por el espacio y porq tienes que sostener la regadera.
• Ioannis (8/5): Very good -
• Maria (6/5): Great location! Good communication from staff. - The location is excellent to access the main city, rail stations and other amenities. Appreciated the caretaker a lot for great communication and consideration on late night check-in due to flight changes. The property has a very small shower space, difficult to move and shower head unable to adjust. Most of my family are petit so it was manageable but not comfortable. Need more bright lighting, a microwave and a TV perhaps will be a great addition to the facilities. No lift(elevator), quite a stair climb with heavy luggages.
• David (8/5): - Nice property, and really excellent support from the local contact. She gave great personal service when my wife’s flights were extremely delayed and she arrived very late. She also helped arrange local transport to the airport and facilitated paperwork smoothly. The apartment does need some minor maintenance, as the sink faucets and toilet seat were loose. And one of the door locks is tough to work . Other than those little quirks, excellent place. Highly recommended.
• Bell (7/5): Good - Location was near to all amenities, manager Sabrina, helped meet our requests We didn't know about the 52 steep steps to the apartment. Some obvious maintenance required, very loose kitchen tap and toilet seat Deceiving images on booking.com only 10 were relevant to our apartment (no upstairs bedroom the main bed was the sofa)
• Aleksandra (2/5): - This place is not on a safe street . Lots of people sitting around on the street on front of the apartment . We were bothered by some people before entering . We got scared and ended up staying there less than 15 min . Not safe for female travelers for sure .
• Scott (10/5): - Great location. 5 minute walk to the train station. 10 minute walk to many of the sites. Plenty of restaurants within walking distance. Mini-mart at the end of the block. Studio was clean and in good shape. Towels and linens were provided. Would stay there again.
• Marissa (8/5): - The Studio apartment is great if you just need a place to drop your things. It's clean, has what you need for a shower and a bed but is quite small. For one person, it was perfect for what I needed to come in, get changed and be 5-10 minute walk from all the places I need to be. If you're staying for an extended period of time, I would suggest upgrading to a larger space, especially if you're with more than one person. Check in was easy and the person who I met to grab the keys was very kind. Check out was a bit unclear and I didn't get an answer until after I left the property, but overall, I had everything I needed, the bed was comfortable and the area it was in was great for what I needed.
• Magaly (10/5): - Such a beautiful place and great host. The location is perfect where the heart of the city is located. As well as the metro is literally two blocks away. The area is very nice and quiet. The host is great at communicating. The condition of the place is great. I really enjoyed my stay here and would definitely go back.

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