Naranjo Hostel

Location: 12 Granada, Cancún, mx

Star Rating: 8.3 Stars

Property Type: Hostel/Backpacker accommodation

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• BBQ facilities
• Luggage storage
• Safety deposit box
• Tour desk
• Currency exchange
• Karaoke
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Concierge service
• Grocery deliveries
• Allergy-free room
• Shared kitchen
• Adult only
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Pub crawls
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Art gallery on site
• Japanese garden
• Hosted evening meal (reserve)
• Bicycle-friendly property

Rooms Available

• Standard Double Room with Shared Bathroom

  The air-conditioned double room has shared bathroom fitted with a shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

• Double Room with Shared Toilet

  The air-conditioned double room features shared bathroom equipped with a shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

• Single Bed in Female Dormitory Room

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Tile/marble floor
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

• Bunk Bed in Mixed Dormitory Room

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

• Economy Triple Room with Shared Bathroom

  The air-conditioned triple room has shared bathroom fitted with a shower and a hairdryer. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

• Basic Triple Room with Shared Bathroom

  The air-conditioned triple room features shared bathroom equipped with a shower and a hairdryer. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Body soap
  • Socket near the bed
  • Key access

Guest Reviews

• en Toulouse (5/5): -
• Franco Gonzalo (10/5): - La ubicación y atención! Fue una reserva de último momento, llegamos después de medianoche y muy amablemente nos esperaron!
• Christine (7/5): Chambre tranquille au coeur de Cancun - Nous sommes arrivés très tard (minuit) et notre hôte nous as attendu et accueillit malgré l'heure tardive (un peu endormi, mais présent :) ). Chambre confortable avec air climatisé dans une maison d'hôte située dans une rue tranquille, mais à deux pas du centre de Cancun. Cuisine équipée pour se faire à manger.
• Marcello (1/5): -
• Gisela Lorena (10/5): - En otro comentario anterior realicé la devolución que es excelente (me alojé dos veces 😁)
• FUMITOSHI (3/5): 寝る権利を買えます。他は何もできません。 - 深夜でもチェックインできたこと チェックインという概念がない 完全に民泊 水すら出ない
• Gisela Lorena (10/5): - Excelente ubicación, comodidad y super cálida la atención de Marina, estuvo pendiente desde que llegué, me ayudó con mucha información de como movilizarme, lugares de interés, etc. Sin duda lo recomiendo 100%
• Pontgelard (10/5): Very good! - all nothing
• Aleksandra (10/5): Perfecto!:) - Excelente relación calidad-precio, servicio y anfitriones super amables, locación 10 minutos a pie de estación ado bus. Se puede dejar equipaje después check out. Lo recomiendo mucho! No aire condicionado
• Carla (10/5): -
• Anthony (9/5): - L'emplacement et la proximité avec la gare routière et la gentillesse de la propriétaire.
• Elizabeth (10/5): -
• Salomon (1/5): -
• Séraphine Laure (5/5): - Sa localisation centrale (à 5 min de la gare ADO Bus) est le véritable point fort de ce logement! RAS.
• Zapata (10/5): -
• Gisela Lorena (10/5): - Marina es una excelente anfitriona, y muy pendiente de los huéspedes. Me ayudó desde el día q llegué a organizar mi itinerario. Excelente ubicación
• Fernando (2/5): - Lo único positivo fue la cercanía al centro. La estadía fue peor que pésima, no recomiendo venir nunca, cocina y baño sucios, jabón y detergentes diluidos, nos escondían el control remoto de la TV y los electrodomésticos, SIN AGUA MINERAL, (nos la quisieron cobrar), 2 días sin agua caliente y bañándonos con un balde y jarrito, los que trabajan ahí estuvieron 3 días ocupando la cocina y la única mesa haciendo tamales lo que nos impedía usar las instalaciones, no respetaban los horarios de descanso, en las habitaciones los toma corrientes rotos, las camas rotas y colchones viejos, algunas cucarachas, sin aire acondicionado, sin papel higiénico. El personal muy maleducado, la que administra es una mujer muy entrometida. Las fotos no representan lo que publican en booking.
• Simon (7/5): - Es ist günstig und das Zimmer gut gross. Es hat eine A/C. Das geteilte Bad ist etwas nass nach einer Dusche aber sonst eigentlich sauber. ich war nur dort, weil ich am nächsten Tag einen Flug hatte...
• Rory (3/5): Lovely owner but very dirty hostel :( - The owner is lovely and very friendly, and gave us coins for the bus fare which was very kind. The mattress was very comfortable and the aircon worked well. The location is good, only a short walk from ADO terminal and a good supermarket. The cat is also very cute and has 4 adorable tiny kittens! It was one of the dirtiest places we’ve stayed in. The pillows, sheets and towels had a lot of stains, there were dead bugs all around the windows and on the floor, and the kitchen fridge was very dirty too. The main problem this caused was attracting lots of ants, which were all over the kitchen surfaces and tables, and then managed to get into my zipped bag of groceries and ruin my food. The owner kindly compensated me for this, but it still should not have happened and with a cleaner environment there would be fewer ants and bugs. We didn’t want to cook any food here because the stove was filthy and the utensils all looked very unclean, so we stuck to cold food. This place could be great if there was a professional cleaner keeping it nice, and I wish them luck because the owner is a lovely lady and I’m sorry that this review is bad but people need to know what they are booking.
• Snihur (10/5): - Super
• Diana Carolina (7/5): -
• Daan (8/5): - voelde als thuis, vriendelijk behulpzaam personeel, locatie ook fijn, helemaal OK
• gustavo (6/5): -
• Belalcazar (8/5): -
• Megumi (8/5): ホームステイみたい。 - ホステルというより、一家族に居候させてもらう感じで、ホームステイの様です。たぶん宿泊者が私一人だったから余計にそう感じたのでしょう。笑 おかげで静かに眠れました。 ママが親切で、お湯を頼むと作ってくれました。 繁華街から離れた場所で静かです。 ADOバス停から徒歩15分くらい。 スペイン語オンリーのため練習になりました。 コンセントがベッドから遠い。 観光スポットからは離れている。だから静かで良いのだけど。
• Hao (10/5): - Very nice stay , like home. Owner very friendly, even updated my room! Thanks !
• Guest (5/5): Price not reflective of poor facilities - Was in a good location. Google maps has it in a different location so had hard time finding it. Facilites were acceptable but need upgrading. Shower was painful as there was basically no water coming out of the head. No towel or soap for hands in bathroom. Bed was very hard. No where to lock anything up and tv up against doormroom wall which was on until 2 or 3 am. No privacy curtains on beds. All of these things are okay with me if the price reflects.
• Meytal (1/5): STAY AWAY AT ALL COSTS - Nothing Horrible place, stinks of cigarettes, rude old lady runs the place, place is a dump, rooms are old and disgusting, rust in the showers, bed sheets dirty.. Been there for 30 minutes and couldn't bear the idea of spending the night there, so moved to a different hostel 5 minutes away, and the rude old lady didn't agree to give refund even after booking.com talked to her about it.. I paid for 3 nights beforehand and agreed to pay for one night and refund the other 2, she disagreed and kept the money for all 3 nights even though I was there for a total of 30 minutes. Stay away if you know what's good for you..
• Oscar (6/5): -
• Chiara (2/5): -
• Gabriel (8/5): - La ubicacion tenia cerca lugares esenciales para comprar cosas en centro Que cortaran el agua del baño cercano Ya que en la mañana tenia que irme a tomar los tours solo eso.
• Gulcin (6/5): - People were nice and helpful but it was not so clean. I'm sure that the sheets were used before. They smoke in the common area. It smelled like cat shit. The kitchen area was also dirty. The location is okay but they should definitely reconsider their cleanliness.
• Miquel Àngel (2/5): - Que me dieron toalla. Un Oxxo cerca. A pesar de escribirles para un late check-out, no obtuve respuesta y al llegar estaba todo cerrado. Al no tener cartel, se hizo difícil adivinar dónde estaba en una calle donde estaba yo solo. Colchón incómodo y deformado. No tuve agua caliente. Sale el Sol y también sale dentro de la habitación. Un par de picaduras de mosquito. Muy mejorable.
• Joche (2/5): -
• Kožuchová (9/5): - Paní hostitelka byla skvělá, vždy k dispozici..reagovala ke spokojenosti a rychle. Příjemné prostředí.
• Lucia (4/5): -
• Kožuchová (9/5): - Lokalita moc fajn a vstřícná paní, která byla pořád k dispozici..;) Nic
• Ariadna M. (9/5): - Cómodo y buena ubicación
• Hugo (1/5): -
• Martin (6/5): - Location, host No place to charge my phone at night, super loud AC
• mario (10/5): -
• Blumenauer (5/5): - Good location and price, very friendly hosts who gave us nice food recommendations closeby. Cleanliness was an issue with hair and stains on the beds, a dirty floor in our room and a cockroach in the bathroom.
• Florencia M Pereyra (10/5): -
• Alessandro Antonio (10/5): - Staff e posizione
• Alessandro Antonio (10/5): - Staff e posizione
• Giorgio (10/5): -
• Meritxell (10/5): -
• Gudrun (1/5): Vorsicht! - Nichts. Nach 20-stündiger Anreise wollte ich eine warme Dusche nehmen, nur kaltes Wasser. Laut Vermieterin wird es am nächsten Tag repariert. Das Zimmer winzig für 5 Betten. Etagenbetten so niedrig, dass man auf dem unteren Bett nicht einmal halbwegs aufrecht sitzen kann, ohne sich den Kopf zu stoßen. Im ganzen Zimmer nur eine Steckdose. Wegen der Küche und der Sauberkeit verweise ich auf zahlreiche andere Stellungnahmen. Die Vermieterin bot mir an, ich könne am nächsten Tag gegen anteilige Kostenerstattung die Unterkunft verlassen (hatte für 3 Nächte gebucht), sollte die Reparatur wegen des Warmwassers nicht erfolgt sein. Ein fairer Vorschlag, dachte ich. Am nächsten Nachmittag: Kein warmes Wasser, Vermieterin nicht da, sondern nur ein Mann, der sofort absolut gereizt und aggressiv sagte, wenn es mir nicht passe, solle ich doch verschwinden und mein Geld von booking.com holen. Die Intention also hier schon klar: Gast raus und Geld bleibt beim Vermieter. Habe mich natürlich geweigert. Dann kam schriftliche Mitteilung der Vermieterin, sie hätte storniert, ich solle verschwinden. Geld??? Die Situation schaukelte sich immer weiter hoch, weil ich mich weigerte, ohne anteilige Kostenerstattung zu gehen. Letztlich konnte die Vermieterin von der Polizei!! veranlasst werden, mir das Geld auszubezahlen. Mein 1. Tag in Mexiko!!!
• Tula (10/5): -
• ann (5/5): Trop cher - Proche du terminus d’autobus Ça n’est pas une hostal,c’est une maison privée qui loue des chambres beaucoup trop chère pour ce que c’est. Les propriétaires fument à l’intérieur de la maison. Eau chaude inexistante,poussière présente sur les murs de la chambre.C’est un endroit très sombre rien à voir avec les photos .
• Eduardo (10/5): - Hola la anfitrióna Grace una persona muy linda muy atenta y excelente trato además que me la pasé súper, con unas charlas increíbles sin duda volvería a hospedarme.
• Mari (9/5): Cheap and chearful - The property came alive when Grace the owner came by. She is attentive and kept the place clean and tidy for the guests. I rented a private room they provided lockers and the shower was hot and powerful enough. The kitchen was well equipped with two electric burners to cook from. It has everything you need for the low cost.
• Riccardo (1/5): -
• Ying (7/5): 性价比较高 - 价格便宜，服务人员热情 淋浴水不热
• Souleiman (8/5): Very homely feel to the place and is located in a very central part of town with everything being within 15 minutes car - The hosts were kind and very present to assist in any way possible. Bed could do with some curtains and mattresses need upgrading.
• Rafael (10/5): - Everything
• Stepke (8/5): -
• Lucie (6/5): - La dame est très gentille, et il y a des chats Les draps n'étaient pas propres et les lits pas confortables
• chuy (10/5): - Muchas gracias 🫂 voy a estar llendo Todo bien
• Harikrishnan (6/5): Acceptable - The landlady was kind and nice. Location is acceptable. The room had too many beds cramped together. It was not comfortable at all.
• Taz Hass (9/5): It was excellent. Very supportive staff and owners. - It was excellent. Owners were friendly people. Kitchen was good enough. Fridge and freezer good. Supermarket and Marcado 28 was very near. Main bus station was 600-800 meters away. Good transportation. The area was residential not commercial but very near to main markets and transportation hub. Large size Tv in common space. Even Shisha WS available. There was only one issue that no soap or shampoo in bathroom. I expect soap and shampoo in the bathroom.
• Vasica (9/5): -
• Manuel Antico (8/5): -
• koami (7/5): Bon Rapport qualité prix pour Cancun ! - Superbe accueil de Grace, notre hôte très sociable qui donne beaucoup d'informations utiles Accès très facile à la cuisine pour préparer ses repas ou prendre son petit déjeuner et au refrigérateur (comme à la maison) Bonne situation géographique, la maison est située à 15 min à pied des bus ADO (ce terminal est à proximité du bus local pour les plages Chacmol, playa del Finès ou mall America ) Aux alentours de l'habitation, vous trouverez des restaurants, de la street food. C'est un quartier calme et sécurisé. Chambre ok ce que nous retenons surtout l'accueil chaleureux de Grace ! Merci de votre gentillesse juste revoir les prises électriques de la grande chambre
• Vinicius (8/5): I loved staying there, close to buses and colectivos and staff very friendly - The location is very very good, the staff is also very friendly The beds don't have curtains
• Simon (9/5): -
• Boittin (9/5): -
• Silvia (8/5): -
• koami (8/5): Très satisfait rapport qualité prix imbattable à Bacalar - La propreté des chambres (ménage quotidien), la climatisation sa situation géographique (15 min du centre et du fort), 10 min en voiture du terminal Ado) le dépôt de Bagages à l’accueil l’accessibilité à un frigo extérieur (pour l’eau uniquement)- hôtel charmant et accueil correct L’accès à la chambre 13:00 au lieu de 15:00 (dans notre cas 14:00 car arrivée à 9:00- ; vous pourriez faire payer une douche 10 pesos si avant 15:00 par exemple)
• Immanuel (7/5): -
• Hélène (8/5): -
• Hoshina星奈 (9/5): -
• Clémentine (8/5): Je vous recommande cette hostel l’accueil est au top ! :) - L’accueil est top super sympas et plein de bon conseils pour notre voyage !! :) L’ensemble des équipements n’était pas toujours très propre.
• Gorostiaga (10/5): Como en casa, gracias Graciela 🇦🇷❤️ - Nuestra estadía fue excelente. La casa estaba impecable, muy cómoda y en una ubicación muy buena: tranquila y muy cerca de la terminal de ADO. Lo que más queremos destacar es la atención de Graciela, una mujer argentina súper amable y atenta, que desde el primer momento nos hizo sentir como en casa. Nos dio recomendaciones muy útiles, siempre con una sonrisa y buena energía. Sin duda volveríamos y la recomendamos al 100%. ¡Gracias por todo, Graciela!
• Natalia (5/5): - Muy bien situado, zona tranquila sin ruidos. Staff muy amable. Las almohadas estaban sucias (manchas, pelos, olor), tuvimos que pedir otras fundas y nos las dieron muy amablemente. El baño también estaba sucio (pelos en el lavabo y alguna cucaracha).
• Pierre (9/5): -
• Huan (9/5): Superb -
• Amy (7/5): This place feels more like a home, and for some, it is. I appreciated a place so close to the bus for a great price. - I liked how close it was to the ADO bus stop, about 10 min walk. Staff and guests were very friendly. The kitchen was dirty and very cluttered, but looked good the next morning, it probably just needs cleaning twice a day. Very soft mattresses.
• Nwogu (10/5): Exceptional -
• Cecilia (9/5): Increíble, como en casa - La vibra y la host
• Romo (10/5): Excellent Hospitality! - Excellent!
• Maksym (8/5): Very good -
• Pai (7/5): Could be better - The location is its greatest advantage as it's super close to the ADO bus terminus Cancun. The common areas are not non-smoking. There is no water for the sink in one of the two washrooms.
• Florian (7/5): For Cancun a good place. - Very familiar atmosphere, really nice and helpful owners and staff. It's a private house used as a hostel. Also a good location near a little park where you can hear the birds in the morning. Close to the center and still very quiet. While there are nice shared places I found the dormitory really small. I didnt know where to put my stuff. Also the beds could use a makeover. I slept in the upper bed and the ladder just wouldnt stick so I had to climb from the lower bed. Wasnt a big problem though as everyone was easy going.
• Annemarieke (6/5): Pleasant -
• Johnny (4/5): Disappointing - Bad place The whole set up House not a hostel
• Natasha (10/5): Very pleased with my stay here. I came back home well rested and fulfilled with my experience. Will truly miss this seco - As a solo traveller I was happy to be around such nice people. Grace, Angie and Gastón were very welcoming and helpful with guidance through the city. On my last night the whole hostel was outside dancing and having fun. Great time there!
• Adrian (9/5): Superb - Grace is a wondeful caring host, very quiet area opporsite a small park, 10 minute walk to catch the R1 bus to the hotel zone, ADO station is 10 minutes walk, not a party hostel which I prefer, Mitchy the Cat is social and playful. There isn't a sign, but the Booking.com map puts you right outside (No 12). Nightlife is two streets away, Soriana and Chedraui are 10 & 20 minutes away. Thanks Grace & Angie. Xx
• Lea (6/5): Pleasant - Close to ADO bus station, that's all I asked for. Welcoming and more personal owner than most place around here There's nowhere to put your stuff or bags, barely enough space to walk between beds. There's no lockers, no keys to your room and the main door is open all day. Wouldn't feel confortable leaving anything. The bathroom felt quite gross.
• Chris (10/5): Exceptional - Relaxed hostal. The use of kitchen for simple preparation of food. Friendly vibes.
• Dragana (10/5): Exceptional -
• Dragana (10/5): Exceptional - It was familiar atmosphere. The Owner Grace was great host and the cat Michi with her paw-massage was super cute 🥰 Sometimes there was no hot water but after sunny day it was ok for me, so best note anyway 🙂
• Nomad01 (8/5): Very good -
• Luanne (10/5): The Host Grace and family are awesome !! Wonderful 5 night stay! - Location excellent very close to bus station, supermarket, neighborhood, restaurants!! No complaints
• Lucchetta (6/5): Pleasant - Nice small parc in front of the hostel, quiet aerea, lovely cat Very dirty, the matrasse is dark brown
• Charles (10/5): I had a lovely relaxing stay at the property and look forward to going back 😊 - I liked everything about the property it was relaxed and homely . Grace is a great host and Gaston too I cant complain the property is 10 out of 10
• Vincent (5/5): Crowded dorm - Friendly staff let me change booking over the phone as I had booked wrong night.Wi-Fi,kitchen,quiet location,cheap The seven bed dorm was awful with shakey beds,plastic covers,unsafe ladders. Not sure if air con was working as wasn't on. I had to store my baggage outside the room as so little space. If they removed the single bed they would create just enough space.
• Anna (8/5): Very good -
• Pohlman (8/5): Very good - I liked the quiet location far enough away from main streets. I loved the staff. Very friendly and helpful..I liked the coziness and open kitchen and dining area.. I liked the smaller number of people so not so overwhelming. When we had problems with the plumbing they jumped on the problems. Kept the place clean. The beds were either lumpy or too hard.The sinks and toilet were in disrepair.
• Roy (10/5): Exceptional -

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