Hotel Capital Center

Location: Marañón, Cancun, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Free breakfast
• Free WiFi
• 24-hour front desk
• Continental breakfast
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Television in common areas
• Free breakfast
• Safe-deposit box at front desk
• Tours/ticket assistance
• Free reception
• Free self parking
• Free continental breakfast
• Change of towels (on request)
• Change of bed sheets (on request)
• Coworking spaces
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Family Room

  2 Queen Beds and 2 Twin Beds

  Internet - Free WiFi

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Standard Room

  1 Double Bed

  Internet - Free WiFi

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Junior Room

  2 Queen Beds

  Internet - Free WiFi

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Change of towels (on request)
  • Change of bed sheets (on request)

Guest Reviews

• Jerome (8/5): Très bon rapport qualité prix pour Cancun - Petit hôtel sans prétention, à proximité de la station de bus Ado. Chambre fonctionnelle Petit déjeuner composé de pain toasté, confiture, beurre, café , céréales, lait. Personnel très gentil
• Alejandro (10/5): - Todo el lugar lo céntrico y las instrucciones
• Silvia (10/5): - Hotel was very clean, you do have walk to get Buses, its not to far 10 min walk. Morning breakfast was very basic papaya, toasted Break, Excellent Coffee, Delrey , and Alfedo cuba cooks were very courageous, and hospitable service with a smile. The only thing my cousin did not have hot water to shower. For me weather was perfect for the cold shower.
• Christian (2/5): - El servicio sanitario no sirvió nunca, el agua caliente de la ducha tampoco. Hotel sumamente básico
• TATANKA (4/5): - Hotel se ha descuidado mucho.
• Paola Estefania Alonso (10/5): - Es súper tranquilo y son muy amables
• Beatriz Adriana (6/5): - Ofrecen un desayuno, pero nunca lo dan completo! A la hora que sea pero siempre les falta algo, y las camas son incómodas
• PABLO ISAIAS (4/5): - En las fotos se observa muy bien el lugar, sin embargo son fotos antiguas, ya que es notable que no le dan mantenimiento. Las habitaciones se encontró con polvo, paredes sucias, las regaderas con presencia de cabellos y con mucho olor a cigarro, colchones duros. La alberca con agua turbia. No se descansa bien porque (se desconoce si eran otros inquilinos o los que laboran ahí, que dan la apariencia que viven en el hotel) se la pasan hablando por teléfono, con tono alto y escandaloso, a horas cercanas de la media noche. Desayuno solo dan café, y cereal con leche, no es continental. Por el precio no vale lo que ofrece.
• Jayven (2/5): - Writing this review as a FOREIGN traveler who doesn’t speak Spanish. Overall, had a terrible experience with this hotel. Our room had a horrible smell to it, even worse in the bathroom. Continental breakfast was just an open bag of cereal. Halfway through our stay our power got shut off, only to our room which was odd. Every other room had power except ours. It took the staff over 24 hours to turn our power back on. The lady at the front desk was very nice, but the rest of the staff weren’t helpful. This was also by far the noisiest hotel I’ve ever witnessed. Starting from around 2am to 10am we would just hear music and people yelling the entire time, the walls are paper thin. It was incredibly hard to even sleep. Do not recommend for travelers.
• Jorge (2/5): - Bad experience overall
• Lizbeth (4/5): - Selected pay at hotel option and their credit card machine was down. They only took cash and said they didn’t have change either. Was also very loud in the morning and the beds were uncomfortable.
• Ricardo (4/5): - the staff that welcomed us was very irresponsable, didnt know anything about our stay.
• Elsa (2/5): One star hotel - The other guests there seemed more like tenants than guests, yelling to each other in the hallways and having personal phone calls right outside our door. The hotel is VERY deteriorated and the bathroom was disgusting!
• Marcela (2/5): - Fue una experiencia muy incómoda, el que nos atendió no sabía nada, nos dio una habitación que estaba ocupada, todo fue muy extraño,
• Matthew (6/5): Dirty and poor breakfast - We wouldn’t stay here again. The room was spacious with good AC but it needed a very good clean! The corridors and reception area needed a clean too. The shower smelt of stagnant water. I’m not sure how frequently the pool water is changed. The breakfast was very poor with just cornflakes or choco balls with milk, a plate of watermelon and dry bread with jam. The only drink available was coffee. The positive was the location if you’re wanting to stay downtown and the price. It is cheap and you can walk to the main street and there is an outside food court of Mexican food nearby for dinner. Otherwise take an Uber elsewhere.
• Mariela (4/5): - El desayuno pedimo
• Joshua and Lydia (2/5): - I can't say much about this hotel because even though we had a reservation through Expedia when we arrived at the hotel we had to sit in the lobby for about 30 minutes and were then told that they didn't have a room for us and that we should go to a different hotel about 10 minutes away. After a long day of travel, we were extremely frustrated. Thankfully the other hotel (Cancun International Suits) was very accommodating. It was a much nicer hotel, and they matched the price that was on our original reservation.
• Rosa (6/5): - Tenia un olor muy fuerte a humedad, la habitación. El precio y la ubicación fueron buenas. Incluia un pequeño desayuno continental, cereal, jugo, fruta y pan.
• Ana Karen (4/5): - En la app te muestran una habitación y nada q ver a la hora de la llegada
• Joaquín (4/5): No sé puede descansar - Nos tocó cuartos con puertas y ventanas que dan a un salón de juegos con mucho ruido y gente
• Verified traveler (4/5): - The hotel was in bad condition. When you got into the room you could smell mould and the rooms were very thin, so there was a lot of noise at night from pool table upstairs and cars outside. Breakfast was coco pops or 3 pieces of sad fruit and bread
• Nelson (8/5): - Bien
• Maria Eugenia (2/5): - No respetaron mi reservación. Llego y me dicen con una prepotencia y cinismo que me van a mandar a otro hotel. Qué les pasa?? Pésimo servicio
• marilyn (2/5): - No sirve la regadera, no hay agua caliente, goteaba la regadera toda la noche, la limpieza de sábanas y cuarto en general no era el óptimo, no hay seguridad en la parte externa, no está alumbrado el vehículo que lleve fue abierto, la asignación de habitación es pésima ya que abrían las habitaciones para darse cuenta que ya estaba ocupada la misma, una muy mala experiencia en este hotel, no lo recomiendo en absoluto.
• Liliana (2/5): - No me dieron habitación y esperé por dls horas
• Diego (2/5): Não recomendo - Não tinha toalhas de banho e nem se preocuparam em nos fornecer, banheiro água fria não aquecia , além da água do chuveiro ser fraca ,
• Viridiana (10/5): - Muy buen trato de la señorita de recepción de la tarde todo muy bien y todo pero me decepcionaeon xk abrieron mi maleta la forsaron de la combinación y la descompusieron 😡
• Jeffrey (10/5): - Friendly staff.
• Jenny (8/5): One room at the Inn - Second reservation at this hotel on this trip. They only reserved one room instead of two. This time they managed to get a second room for us. The staff was wonderful both times in trying to help us out.
• Jenny (2/5): No room at the Inn - We actually had to find another hotel. Although we had a confirmed booking of two rooms, they only had one room with one bed. They were apologetic but couldn’t accommodate us, even with a confirmed booking. It was late and we were tired. The gal on duty at the time really tried to help us.
• Angeles (10/5): - Muy cómoda, muy amable el personal, volveré
• WILLIAN (10/5): - Bonito lugar
• zaida (2/5): - Smelly pillows not t clean bed sheets
• Ruth (4/5): - Need a lot of mantenimiento
• caren (6/5): - la calidad de la atención no es adecuada, las zonas comunes no funcionan correctamente, ofrecen un desayuno el cual no es de buena calidad
• LUIS ENRIQUE (10/5): - Buena atención
• Julie (8/5): - The bathroom is very small and hot. The pool was very green
• ANGEL (2/5): Bad Services - Dirty towels, only coffee they charge all eggs, internet and tvs problems, not hot water. Bad services!!
• JANET (10/5): - Todo estuvo excelente
• Fernando (4/5): - La cama no tenía una pata y el baño no servía el pato del agua
• Rita (6/5): - 😔 no tenian agua por un par de veces y la TV nunca pudimos verla pero los cuartos bien limpios y ellos muy amables
• Maria Eugenia (6/5): - Mi habitación llena de hormigas, el desayuno no es incluido completo y la super insegura la zona
• jesus (10/5): - Todo estuvo muy bien. Recomiendo el hotel ampliamente
• Jesica González (4/5): - La zona no sé si es segura pero me abrieron el auto y me robaron el estéreo entre otras cosas:( fuera de eso me encanto el lugar, muy limpio y espacioso, la atención excelente, el desayuno como recomendación debería ser un poco más consistente, el agua de la alberca está bastante fría para que lo consideren.
• Diana Celeste (10/5): - La recepción de Ana fue lo mejor,en general todos muy amables y servicial, muy tranquilo.
• Audrey (10/5): - Security
• Javier (6/5): - the location.

Photos