Avari Apartments - Winchester Collection

Location: 17 Winchester Street, London, gb

Star Rating: 7.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Parking
• Family rooms
• Express check-in/check-out
• Soundproof rooms
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Television in common areas
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Wine release events
• Secured parking

Rooms Available

• Two-Bedroom Apartment

  This apartment's special feature is the fireplace. Featuring a private entrance, this apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as a quiet street view. The unit offers 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Fireplace
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Private apartment in building
  • Toilet paper
  • Books, DVDs, or music for children
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment

  This apartment provides a fireplace. Boasting a private entrance, this apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment offers a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as a quiet street view. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Fireplace
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Private apartment in building
  • Toilet paper
  • Books, DVDs, or music for children
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Air purifiers
  • Hand sanitiser

Guest Reviews

• ziad (7/5): -
• Lisa (6/5): Comfortable stay, convenient area. Needs a refresh and a good deep clean - The location is close distance (15 mins walk) for the Apollo Victoria theatre and the tube. Quiet street. Backs onto flats with very close residential gardens, with sometimes loud shouting and music, so had to shut the windows. Staff was helpful for checkin, although I did not like the fact I had to download an app on my phone and use an electronic key and download all members ID. Apartment had everything you need for a comfortable stay although did point out to staff after staying here that it needed a good clean and sent them photos of areas in need of attention (did not get a response). This is advertised as luxury, which maybe it is for London, but it was a bit rough around the edges, although this did not spoil our short stay in London. Shops nearby such as Tesco and a chip shop right at the end of the street which was convenient Needs a bit of TLC, as I imagine it gets a lot of use. Also needs a good deep clean as there was certain areas such as showers with mould and ceiling fan in shower clogged with dirt, also dirty cotton pads left on top of shower cubical from other residents who had stayed previously. Loose electrical socket in the kitchen. Also quite dusty and carpets need a good wash. Iron board was also bent and broken.
• Deborah (9/5): Lovely stay. Would stay again - Nice space and comfy beds. Close to nice restaurants and cafes. It was my first time using an app instead of a key but management were very helpful and it was fine once I had sorted it all out on my phone
• Francisco F. R. (8/5): Appartamento perfetto per ogni esigenza - L'appartamento si trova in una zona molto tranquilla ed è facile arrivare (la Tube si trova a 10 minuti a piedi). Nelle vicinanze ci sono bar, ristoranti, farmacie e supermercati per ogni genere d'evenzienza. Il letto era un po' piccolo per due persone di statura media, anche le stanze avrebbero bisogno di un piccolo refresh. Con un po' più di attenzione ai dettagli, questa struttura è sicuramente da 10.
• Destiny (10/5): -
• Rikki (7/5): Excellent location on a quiet Road - Location was great and a few essential shops, just 2 mins walk away and Pimlico Tube less than 10 mins walk away. It was easy to unload suitcases etc and I found secure parking (Apex parking - victoria car park) just 10 mins walk away. Road is very quiet, so no disturbance from any traffic, although we could hear water flowing through pipes from neighbouring apartments early in the morning. I received instructions to download an App to my mobile, which the key was sent to on the day of check-in. Although, other registered guests didn't receive the key. It was resent, but we didn't want to waste too much time trying to fix this, as we were travelling together anyway. Bedroom was smaller than I thought and walls need a repaint/touch-up. Rug in lounge was worn out and needs replacing.
• Emma (10/5): - Communication with host was exceptionally good. Always on the end of the phone when I needed them.
• Mandy (10/5): -
• Alex (7/5): -
• José Antonio (8/5): -
• Femshang muanze (8/5): A new experience - The standard was superbe The staff and cleaner accused me
• Ortega Nieto (10/5): Ideal - Muy bien ubicado, nos dejaron entrar antes de las 3pm, y la calefacción era muy buena Estuvo todo bastante bien
• Tatiana (8/5): -
• Maria (1/5): - Ni hot water and cold apartment, had to move to new place which took time and energy from our side
• Kamilla (8/5): -
• Muru (7/5): -
• Ebtisam (10/5): -
• Rocco (2/5): The worst choice in London - Il check in da remoto, così non abbiamo avuto il piacere di incontrare l’host. Le pentole dell’appartamento sono già unte, così non dovrete portarvi l’olio o il burro da casa. Voto:2, come i 2 mini rotoli di carta igienica che abbiamo trovato e che dovevano bastare per 4 persone per 5 giorni. Non come quelli famosi che non finiscono mai. Al secondo giorno erano già finiti e abbiamo chiesto all’host dove trovarli. Ci ha risposto alla maniera di Sophia Loren: “Accattatevillo!” È consigliato portarsi dei limoni, che stringono. Perché se vi state calando addosso in piena notte, potrebbe essere un problema.
• Angelica (10/5): Excellent apartment, well located, comfortable and clean - Well located, comfortable and clean The water pressure, but it was not a problem.
• Marta (10/5): -
• Ryan (10/5): -
• Francesca (6/5): - Pulizia
• velati (10/5): - Apartment was very clean and comfortable. Gorgeous environment. Host stayed in contact and made checking in very easy
• Lillian (8/5): Enjoyed our stay. Host was very responsive which made our stay more comfortable. - Apartment was in a quiet location and conveniently located to our needs. Very clean and had all the necessary basics we needed. A bit small for us but it was fine for the few days we were there.
• Sara (9/5): -
• Franciszek Jan (9/5): - wygodnie, przestronnie słabo odkurzone
• J.Salvador (9/5): - L'apartament és com mostren les fotos. Dues habitacions amb 2 llits matrimoni i 1 sofà llit. Cuina petita però molt ben equipada. Dos banys. Suficient per a 5 persones. Net i ben conservat. Entrada a través de mòbil. Situat a 10' metro Pimlico. Bona opció 5 persones i bona relació qualitat preu. Hora entrada 3pm massa tard. Entrada a través mòbil pot ser un poc complicada.
• Jeanne-Mari (10/5): I willl definitely return when we see another show at Victoria Palace. The accomodation is clean, comfortable and cozy w - Very clean , good communication with hosts. In walking distance from Victoria Palace where we saw a show. We liked everything.
• Bashayer (8/5): -
• hannah (7/5): - The bathroom light in the en-suite didn’t work , but other than that was nice, the key situation took a while to open the door Beds were comfy
• Turgut Özal (7/5): - Die Lage war ok. Größe ist auch ok. Duschenarmatur schwer einstellbar sogar kaputt. Kaffeemaschine ist kaputt. Wasser kommt sehr wenig von allen Armaturen.
• Martyna (7/5): Świetny Apartament, Dramatyczny Check-in - Lokalizacja apartamentu jest absolutnie super i była jednym z największych atutów tego miejsca. Wszystko było blisko i łatwo dostępne. Sam apartament był czysty i bardzo zadbany, co z pewnością wpłynęło na komfort pobytu. Było również ciepło, co jest ważne zwłaszcza po całym dniu zwiedzania. Ogromnym plusem były wygodne łóżka, które zapewniły mi doskonały wypoczynek. Dodatkowo, dwie łazienki to luksus i ogromna wygoda, zwłaszcza gdy podróżuje się w kilka osób. Największym problemem, który znacznie obniżył moją satysfakcję z pobytu, był proces zakwaterowania (check-in). Spodziewam się, że dostęp do apartamentu powinien być maksymalnie łatwy i szybki. Niestety, u Was było zupełnie inaczej. Konieczność najpierw wykonania check-inu, następnie wysyłania maili w celu uzyskania kodu, a na końcu ściągania dodatkowej aplikacji tylko po to, by użyć kodu i dostać się do mieszkania, jest zdecydowanie zbyt skomplikowana. Cały ten proces zajął nam około godziny, co jest nieakceptowalne. Problem dodatkowo spotęgowała sytuacja, w której na telefonie użytym do check-inu nie mieliśmy aktywnego roamingu, co wymusiło dodatkowe telefony i zmianę urządzeń. Ten proces musi być uproszczony! Co więcej, poleganie wyłącznie na aplikacji mobilnej jako jedynym sposobie dostępu do mieszkania jest mało przemyślane i stwarza potencjalne problemy bezpieczeństwa i funkcjonalności. Co się stanie, jeśli telefon się rozładuje, zostanie zgubiony lub skradziony? Goście zostają odcięci od dostępu do opłaconego zakwaterowania. Sugerowałabym rozważenie bardziej tradycyjnych i niezawodnych metod dostępu (np. prosty kod na klawiaturze przy drzwiach lub skrzynka na klucze), które nie są w 100% zależne od sprawnie działającej aplikacji i smartfona.
• Colin (9/5): -
• Abdulrauf (10/5): - I liked everything about the apartment. Very easy to locate and check in and it was spotless and beautiful. Definitely re booking it.
• Michał (9/5): Bardzo dobra lokalizacja, blisko metra niestety cena za 2 dni jak za tydzień w Egipcie :) - - lokalizacja (blisko metro, sklepy) - wyposażenie domu (ręczniki, żelazko, kawa, herbata) - bardzo szybki kontakt z właścicielami - bardzo szybki internet - Komfort łóżek (materace bardzo miękkie i małe łóżka) - Żeby się dostać do mieszkania trzeba ściągnąć aplikacje na, którą właściciele wgrywają klucz do mieszkania. jak ktoś nie ma internetu albo wyładuje mu się telefon to dostanie się do mieszkania staje się niemożliwe.
• Anna Maria (5/5): Uncomfortable bed (small and too soft), but good location and calm area - Location, that it is a calm area, kitchen and bathroom renovated, well equipped, living is comfy, large TV, bathrobe. The main reason one takes an apartment is to have a good sleep, but here the bed was just horrible: very small and short for two people, too soft and there was only one massive duvet, very hot for the weather. Otherwise the apartment tried to be good looking and is rather well equipped, but things are a bit wobbly and the bed is very uncomfortable and small. The access was a bit stressful: one needs to download an app, get a digital key, which did not work on Samsung only on Apple phone. Host was not patient, rather lessoning. Zero flexibility on checkout, unless you pay. Not a nice experience.
• Kashif (9/5): - Luxury apartment in the heart of London. Pimlico train station is just 5 minutes walk away. Best is to have London City Travel Pass for unlimited public transportation. Water pressure was slow as one shower could be used at a time. Also one washroom was very small.
• Marc_Th (9/5): - Nice clean place with all we needed... spacious bathroom, fridge, a safe place
• Niamh (10/5): Great location and very close to the tube perfect for travelling around London - Great location, area was very peaceful and well kept, apartment was very tidy and had a great selection of utilities
• Ann (7/5): -
• Mahek (10/5): -
• Erin (6/5): Chic place in an excellent location but slightly problematic in a few domains. - Beautiful and chic apt. Excellent location! The main bed was comfortable. Host communication was excellent considering the cleaning mishap. They forgot to clean it when we arrived. It was filthy from the last tenants. We had to wait until they got someone over to clean and then we had to give them over 2hrs before we could get back in. Long day of travel for us and we wanted to decompress before heading out, but that wasn’t possible. Additionally, there was no soap or shampoo available in the shower soap dispensers. Another item we had to purchase after showering the first time without. Lastly, the water in the shower was scalding hot most of the time or all cold. No middle ground. Made for an unpleasant experience every day.
• Nicola (10/5): Outstanding. - The property was beautiful and exceptionally clean. The contact with the hosts was superb, very welcoming and gave all details that were needed. The guest information book was brilliant. Thank you Nothing, it was perfect
• Morgan (10/5): Exceptional -
• Schwarting (10/5): Exceptional -
• Karen (8/5): Nice stay for couple of days. - plenty of space for 2 people. Good cooking facilities. Good quiet location for accessing central London. Local to restaurants coffee shop, takeaways. Have stayed here twice and sofa is deteriorating- not comfortable and needs replacing soon.
• Lindsay (6/5): Hostel standard accommodation for a hotel rate. - Location was good Linen and general cleanliness was poor. The shower in one bathroom only had hot water, hence impossible to shower in. The second bathroom shower was so small you had to shower with the shower door open for any chance to move around and shower properly. Neither basin had hot water at all. Coffee machine still had used pods in the unit. I requested fans as there was no AC and was denied the request. I was told it was an item I needed to request in advance so they would not provide them, even though we were staying for 4 nights.
• Kristi (8/5): Very good -
• Molly (4/5): A Little Disappointed - The beds were comfortable and clean. There were plenty of power outlets, and the tube is only about 10 minute walk. There are some cute restaurants and a Tesco in walking distance. We are 3 adult women - our mother turned 70, and we wanted to treat her to a UK adventure. This wasn’t a regrettable experience, but certain details probably would’ve changed our minds about staying. The ONLY way to get into the building is using an app on the cell. And then to get into the apartment as well. And, it’s required to have the app to enter the master bedroom so don’t leave your phone in the bedroom! When we walked into the apartment, the first thing we noticed was a really pungent smell. Like somebody had left rubbish in the bin for too long and then tried to cover it up with a cleaning agent. We stayed for 2 nights, and each time we came back in, the smell hit us. We had gone out for a bit one morning, and when we got back the app key didn’t work on the apartment. We were stuck in the hallway for a few minutes, but thankfully the managers were on my contacts so we were able to get back inside pretty quickly. The water pressure changes in the shower if others in the building are using it. The master bedroom shower flow is not very strong. In the main bathroom the bath is preferable because the shower pressure is low. Also, the fans in both bathrooms make inconsistent annoying noises and don’t really exhaust the steam. The master shower is about 2.5 feet squared, so very very small. The kitchen doesn’t have any hand towels or paper towels, and the coffee/tea/creams are a limited supply. There are some scuffs around, there are some details with the caulking and paint that seem permanent yet unclean. It is an old building, but some maintenence is needed to be considered luxury.
• Vita (1/5): I dont recommend to anyone,especially with kids - Location was really great! 10 min walking distance to the metro station,2 min to the grocery store open until late. Also 25/30 min walking time to the Big Ben 1. I left my AirPods in the apartment, which I could track by geolocation through my phone.I didn't have time to go back for them,so I wrote to the host,attaching all the screenshots of the AirPod's location (at the apartment) and telling them I will pay the shipping costs to my home (in Scotland)they didn't answer my emails for a long time,and eventually, after 3 phone calls to them and after I ve contacted booking customer service - they finally replied that the cleaner hadn't found them. Despite the fact that after 5/6 hours my AirPods moved to a residential area an hour from London(where cleaner probably lives) 2. The kettle was full of scale (look at the photo) 3. The bottles of shower gel and shampoo were empty. 4. The second bedroom was on digital key, which accidentally closed along with my belongings and my sleeping 5-year-old son. No one tried to help me with it,cause their office works from 9 to 18 only,so I needed to wake up my son and ask him to open the door from his side,its very difficult to do with a 5 years old child. 5. Also host provides us only 1 coffee capsule for 2 adults and 3 nights booking dates. 6. The paper towel holder was empty and there were no disposable towels in the kitchen to wipe your hands.
• Mohammed (8/5): they offered a free transport from airport to the apartment which was very nice - THE CHECK IN was very annoying we had to wait for 1 hour outside the apartment door with our luggage and tired kids till the code was activated although the cleaner finished and the apartment was ready and that we informed them that we have no place to go and we need at least to keep our luggages, we ended up by the door our flight arrived at 1200 pm and the check in at 3pm
• Chiphang (8/5): Very good -
• Mika (10/5): Exceptional -
• Daniel (9/5): Smart apartment and Great value for money - Great size space. Excellent value for money. Location ideal as very close to the underground. Staff very responsive. NA
• Miah-sharelle (2/5): Awful!! Customer Service needs improving asap my birthday was ruined by my stay here - That decor of the property was nice but that the only thing I liked about this accommodation and stay! The mobile access lock was proving to be quite difficult we did not review keys 24 hours prior to check in and had to make contact with the property over 8 times just to access the room. Upon entry to the room we found the cleaner was still present and told was we was not allowed to enter as he was finishing up after we had been stood outside in the rain until our key was active which was only from 3pm and we arrived to the property just after 2pm so we rather cold and wet aswell as tired from day of travelling with cases to be told we couldn’t come in the room at the check in time. We dropped our cases and went to a local shop to get refreshments and the cleaner was still there upon return after leaving we was only in the property a short period of time while we changed to go to an event we had pre booked in the evening. Whilst getting ready we heard some really loud banging coming from above which was a separate property from ours, my friend advised she thought someone might’ve been fighting as she could here shouting we called the property to tell them about this and they said they would try to sort something. After the report was made the banging continue every few minutes throughout the night and then someone began to ring the outside buzzer, there were 5 of us all female staying in a room alone and it was honestly terrifying especially when we had already contract the property and it didn’t seem like anything had been done. I myself personally struggle from anxiety and found this stay to be very distressing on my mental health I was really anxious & I struggled to get any sleep in the property as I was scared something may happen throughout the night. We reported the banging for a second time and was sent a reply that advised - “Hi there, Our offices are now closed.
• Nic (9/5): Superb -
• Raheeda (8/5): Very good -
• Louise (1/5): Bad - I have made a claim through Booking.com and Avari Apartments for a 50% refund as we had no hot water and no heating for our entire stay. No heating and no hot water four 4 nights in the middle of a London winter is unbelievable. It is such a shame that the service from Avari is extremely poor, as the two bedroom apartment is lovely and the location excellent. Nobody is coming back to me although Avari promised they would deal with this. booking.com can you please responds asap. Thanks Louise
• Cynthia (8/5): Very good - We used an app to access the apartment. The app and applying for it was a bit cumbersome but handy to have.
• Amber (9/5): Superb - Very clean and comfortable apartment. The layout was amazing for my family of 4. Great location! Very friendly reception staff. Only thing was the electronic key was a little fiddley other than that, 10/10!
• Loretta (10/5): Exceptional - Everything. The location, the staff were extremely helpful, accommodating I was allowed to leave my luggage for a few hours after check out. The apartment was clean, cosy it was more than I imagined. Nothing
• Chireal (1/5): Sub standard - Nothing only the location I am writing to formally raise serious concerns regarding my stay at your property on 20/12/20 .The issues I encountered represent a clear breach of the standards reasonably expected under consumer protection laws, including the Consumer Rights Act 2015, which stipulates that services must be performed with reasonable care and skill, and that goods—including accommodations—must match their description. While I acknowledge your offer of a one-hour late check-out, this token gesture fails to address the significant disruption and loss of enjoyment we experienced during our stay. Below, I outline the issues in detail and their impact: 1. Misrepresentation of the Property’s Quality • The apartment was marketed as “luxurious,” which significantly influenced my decision to book. However, the condition of the property was far below what any reasonable person would interpret as “luxurious.” • Specific failings include: • Tired décor and poor-quality fittings. • Dirty towels and dressing gowns, creating an impression of neglect. • Scuffed walls and skirting boards, further detracting from the advertised standard. These misrepresentations may constitute a breach of Section 50 of the Consumer Rights Act 2015, as the accommodation did not meet the description upon which I relied. 2. Unacceptable Hygiene Standards • The presence of a dirty towel, stained dressing gowns, and a washcloth containing someone else’s hair represents a failure to provide accommodations with reasonable care and skill, as required under Section 49 of the Consumer Rights Act 2015. • Black mould in the shower poses a potential health hazard, further underscoring the failure to meet basic hygiene standards. 3. Non-Functioning Shower and Power Outage • The shower facilities failed to function during my stay, leaving us without access to a basic necessity. This caused significant incon
• Laura (4/5): Disappointing - no hot water or heating - Location is good - easy access to tube, central and not a bad area to stay. Strong smell of cigarettes, no hot water or heating - messaged the WhatsApp provided about this issue and never got a reply in regard to this. The bedrooms were ridiculously cold and with it being winter and no heating was just uncomfortable and not pleasant. Couldn’t even have a hot shower in the morning as no hot water. The key is provided through the use of your phone and acts like a contactless system which isn’t great having to rely on your phone. If you had no phone battery or got your phone robbed you’d be stuck! Additionally we went for breakfast the next morning and got back to the property at 10.30 ahead of the checkout time of 11 but the phone key wouldn’t work so our luggage was locked in the room. I rang the WhatsApp and explained this to get a bit of an abrupt and rude response of “well checkout is 11am so it locks”. I said I understand this but it’s 10.30… she then went oh I’ll have a look. Anyway after 15 minutes of sitting outside the apartment it got resolved but as I mentioned just don’t think this key system is a good idea. Overall for the price I paid and not even having hot water and heating I wouldn’t recommend to stay - disappointed.
• Nikki (6/5): Pleasant -
• Chef (7/5): Good -
• Ben (9/5): A great place to stay, although probably a bit squishy for a family- will definitely recommend - Location was excellent and the facilities provided were great. Also, the owners/ managers were quick to reply and clear with communication. Nothing, really
• Lorraine (8/5): Good - Location was great. Clean. The shower door wasn’t big enough to stop water from leaking out onto
• Sarah (3/5): Wouldn't recommend - The location. The 2nd bedroom was not made when we arrived. The dirty bedding from previous guest was on the floor. The cleaners mobile phone was on the bedside. Apartment & building smelt really strongly of cigarettes. When raising this with the manager I was told to open the windows! The toilet was dirty in the en suite. The settee/sofa bed was so uncomfortable to sit on. It sank in the middle. Thank goodness there were table chairs we could sit on.
• Laura (8/5): Very good - Great location and really helpful staff The digital keys are a problem. I arrived from a 24 hour flight with three kids in tow and couldn’t get in. I’m pretty sure I got sent the wrong details at first. I was okay because my partner had data, if not I’d have been stuck
• Catherine (9/5): Superb - Good space. Comfortable beds. 20 minute walk to Buckingham Palace and closer to Victoria Station. Nice restaurants and cares close by. Would be great to have another couch or armchairs for the number of people staying. Not enough at the moment.
• Laura (10/5): Perfect Apartment - The property was in the perfect locations, clean fresh and tidy.
• Abbi (7/5): lovely flat would recommend - on an app the sofa bed was really uncomfortable
• Trang (3/5): Bad service, Staff didn’t guide to park cars. Rude - Clean Bad service
• Gavin (8/5): Very good -
• Stella (5/5): Passable - Location was nice, in a nice town not too far from the main part of London and very close to the tube station so was easy to get around. I would say this listing is slightly misleading, it appears like it is a hotel but it is not, it is more like an air bnb. Very small apartment, but that is fine we didn’t mind this. Some things were not great though, for example, the exhaust fan was so loud you couldn’t turn it on at night without waking others, the floor boards felt very thin, the water pressure was very bad. Check-in and keys were with a phone app, which was fine and worked for us. But for some reason the main bedroom door needed to be opened with the app too - which felt a bit unnecessary. Overall not bad but not great either.
• Amelia (8/5): Nice property, good value (for London) & good location. - Nice property, good location, would be good for longer stay as has full kitchen facilities etc. Few maintenance problems. Main bathroom smelt of cigarettes, toilet in second bedroom was falling off. Also an issue with having a locking system to the second room, would be a major problem if phone with key pp was left in the room and door closed.
• Rachel (5/5): Average and more attention to detail is required - The location was great. When booking I didn’t realise there was no reception to leave bags. I asked for early checkin several months in advance and was told they would depending on availability. I check again closer to the time with same result. On arrival, I was told originally checkin would be 3.00pm until we negotiated to leave our bags four hours earlier with the cleaner. This is difficult if flying from Australia. The lock system through an app was difficult and didn’t not work for over 1 hour. The bedroom door also requires the app to open the door when shut. The en-suite was very small and the water was not draining properly. There is a noisy door and broken hooks, which need attention. I would agree with other guest reviews.
• Leonardo (7/5): Good -
• Billie (8/5): Clean, comfortable, fit for purpose, great location! - Clean, modern! Well catered for with tea and coffee machine we only stayed for one night, however if you needed longer there was a full kitchen with washing machine, dishwasher and cupboards full of kitchen essentials. Bathrooms were clean and modern, provided with towels which was great. Beds were very comfy! It was a smooth process to get in, great communication with owner regarding accessing the property. Tiny niggles - one of the bedroom doors was EXTREMELY creaky, every time you opened and closed it. It was so annoying. The ironing board was broken, so had to use it on the floor.
• Kim (10/5): Cosy and clean - Close to everything we needed clean and tidy area and local were friendly Arrived from Australia at 9am could not get access until 3pm they did let us drop our bags into the apartment while the cleaner was there. However thought an earlier check in once the cleaner had finished would have been nice. We tried by ringing and were told no.
• Leon (5/5): Passable - Bathroom fan too noisy making loud sounds everytime you turn on the light. The water doesnt run smoothly from the sink of the bathroom, needs lots of time to be flushed everytime you use. The sofabed mattress too thin and uncomfortable hardly sleeps 2 adults. They didnt accept our late checkout nor they have a place to keep our luggages after the checkout.
• Frank (9/5): Superb - Really nice area Very central All good
• Iulia (10/5): Top location and comfort - It was such an amazing accommodation. The location was fantastic, with public transport and restaurants in the close vicinity. It was quiet, the style was exactly what I was looking for in creating the English vibe and we overall has a great time. I made an account with an application to receive the key but using the same email and phone number didn't work in loading the key on other devices (maybe I did it wrong), which meant that the other guests were always tied to me to open the door for them.
• Perrino (9/5): A great place to return to and unwind at the end of a long day sightseeing. - Location and price Nothing
• Gill (7/5): Good apartment, great location but keyless entry a let down. - Great location - not too far from local shops and places to eat and great transport links. Apartment itself was clean and relatively well equipped for a short stay. The key lesson entry app wasn’t the best and took several attempts at both doors to get in.
• Patrick (2/5): - Beware of the app that you are forced to download - it is a social media platform that will spam all the information you give it. After signing up to the social media platform and within 12 hours of my arrival to London they informed me that the unit was no longer available.
• Siân (9/5): The apartment provided a perfect base for a weekend away for 5 adults. - The apartment is a good size for a group of 5, very clean and the furnishings are lovely. It is located on a quiet, tidy street, within walking distance of the nearest tube station. -
• Alex (9/5): Superb -
• Steven (10/5): Exceptional -
• Laura (5/5): Passable - Amazing place but wasnt ready for our stay. Third bad wasnt ready clean sheets wasnt available; coffe wasnt avalable; from th top was water leeking.
• James (4/5): It was ok but not worth the money for the level of service - Very clean, amazing beds and good location Customer service is not great, communication could be better to access the apartment, the whole apartment smells of smoke as the downstairs apartment are smokers, we also had major building work in the building from 8am so don’t relay on a lay in.
• Nataly (9/5): Everything you need for a short stay, nice location. - Everything you need for a short stay, nice kitchen and bedroom. Friendly service and support via WhatsApp All was good.
• Anne (8/5): Very good -
• Jane (10/5): Fabulous apartment - Fabulous apartment, everything was just perfect 👌 No espresso machine, box of pods on kitchen counter, no coffee machine.
• Debster75 (9/5): Superb -
• Wendy (6/5): Apartment was nice but not 5* and not worth the money paid. - Location was great, the apartment was spotless. Good quality bedding and towels. Apartment was not 5* luxury, curtain in living room were hanging off. The bedrooms were cold. Not enough comfortable seating for 5 people. No access to apartments till 3.01 and cleaners outside door at 10.30 on departure day. Using oven and kettle at same time tripped the electrical switch.
• Katrina (10/5): - The location of this apartment was amazing. We loved how spacious the rooms were and the amenities included. Staff were quick to respond on Whatsapp. We would definitely stay here again.
• Sandra (9/5): Superb -
• Sijie (5/5): Disappointed with the size of the beds, and the shower temperature. - It is clean and quiet. The double bed in each bedroom is very small, not really for 2 person. I am disappointed. The shower is not warm enough for the winter time. It was only warm for the first 1-2 minutes and after that it was similar to the body temperature. We stayed in early December, so it was not a pleasant experience with no warm shower.
• Serish (3/5): Average - The property was pretty and in a nice location The smell of cannabis was overwhelming! I wouldn’t stay again the beds were not comfortable either

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