Victoria Suites Westlake Hanoi

Location: 121 Phố Trích Sài, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Public transport tickets
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Garage
• Bicycle-friendly property
• Charcoal grill
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Two-Bedroom Apartment with View

  The spacious apartment features 2 bedrooms and 2 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned apartment offers a TV with cable channels, a washing machine, soundproof walls, a seating area as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with City View

  The suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite offers soundproof walls, a seating area, a wardrobe, a TV with cable channels, as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Two-Bedroom Apartment with Lake View

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony with lake views, this apartment also features a washing machine and a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Apartment with City View

  This spacious apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers a TV with cable channels, a washing machine, soundproof walls, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• King Suite with Balcony

  This spacious suite comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony with lake views, this suite also provides a washing machine and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Suite with Lake View

  This suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Boasting a balcony with lake views, this suite also features a wardrobe and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Tumble dryer
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• One-Bedroom Apartment with Lake View

  This spacious apartment comprises a kitchen, a seating area, 1 separate bedroom and 1 bathroom with a bath and a shower. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment provides a washing machine, a dining area, a wardrobe, a TV with cable channels, as well as lake views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Presidential Suite

  This spacious suite consists of 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The suite provides a TV with cable channels, a washing machine, soundproof walls, a seating area as well as lake views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Apartment with City View

  This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a washing machine, a seating area, a dining area, a TV with cable channels, as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Child safety socket covers
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• solenn (10/5): - "Très bel hôtel. Chambre très agréable. Tout le personnel est très sympathique et attentionné. Excellent accueil. Belle chambre."
• Nguyễn (10/5): -
• Hien (9/5): Tuyệt - View đẹp phòng đẹp và sạch sẽ, nhân viên thân thiện, quá tốt với giá tiền Buổi sáng mn đi tập thể dục sớm quá nên hơi ồn
• Jean-baptiste (6/5): -
• Tài (8/5): - Rất tôt
• Paul (10/5): Lovely property in an ideal location with friendly helpful staff. I'll return and be more careful with my key card. - Beautifully appointed property in an ideal location on West Lake Tay Ho. Just don't lose your key card because the result of that can be quite sore. All excellent
• Anh Duy (10/5): -
• Aset (3/5): - Завтрака нет. Спортзала нет. С заменой белья проблема. С уборкой проблема
• NGUYEN VIET ANH (10/5): -
• Thanh Hoan (10/5): -
• Muiser (10/5): Koninklijk - Prachtige ruime appartementen Eigenlijk niets.
• natasha (10/5): - The rooms are big and spacious, the bed is very comfortable, and the bathroom is really nice 👌 There’s also a washing machine, which is very handy. Close to restaurants and places to hire bikes. The staff are friendly and helpful. There is a bit of street noise from cars and bikes, and music starts early in the morning from the park with people exercising, but ear plugs definitely help. Also, the washing machine pods cost extra, which wasn’t noted anywhere.
• alain (7/5): - Très spacieux Emplacement compliqué pour accéder aux lieux touristiques car situé du mauvais côté du lac. Rue bruyante
• Steve (8/5): Regal luxury on west lake - Had a family suite and it was huge. 2 bedrooms and kitchen ans loungeroom. Felt very grand and old school kind of luxery. Dont do breakfast but we knew that. Only staff is the guy on feont desk who was very nice. But doesnt tealpy feel like a hotel, more a services appartment.
• Sharma (10/5): -
• Cortellino (7/5): -
• Le (9/5): - Good place for holidays!
• Hằng (8/5): -
• Kelly (10/5): Royalty at its finest!! - Everything the apartment was truly amazing we absolutely loved it. The apartment was massive with one of the most gorgeous balconies I have ever had in any apartment. The staff were fantastic. We loved this apartment
• Ninor (7/5): -
• Tsung Sheng (2/5): Not again - Big house No hot water and low water pressure
• Gianmarco (10/5): -
• Van Anh (10/5): -
• Madeleine (4/5): Ok but would not recommend to stay there again. - Intermittent air conditioning and hot water. Not expected and a disappointment Noisy cockerels and hens nearby - woke me up early morning.
• samec (7/5): Decent stay outside of the city centre - Outside of central Hanoi so location was fairly quiet and overlooked the lake. Property is beautiful Very little hot water. Could t use the bath tub unless you wanted a cold plunge. There are roosters at neighbours behind so it was peaceful until they decide not to be quite
• Sonja (9/5): -
• Trà My (7/5): -
• Vishal Singh (2/5): Will not recommend - Location and the facade No room cleaning service was provided for the entire stay. We have to bring the towels, water bottles by ourselves from reception. Didn’t feel like we stayed in a hotel, kitchen had no cutlery and not properly clean
• Katherine (4/5): Looks good from the outside but it has issues! Not worth it! - Location was good but noisy We rarely had hot water. Rooms aren’t cleaned unless you ask. Kitchen had no dishes except wine glasses. Poor financial compensation for days without hot water.
• Patryk (4/5): Ładny, ale bardzo słabo utrzymany obiekt. Widać efekty braku sprzątania. - Obiekt był duży. Mieszkanie które otrzymaliśmy było bardzo brudne, na ścianach było widać pleśń. Nie było żadnych narzędzi do posprzątania mieszkania. W takim mieszkaniu bardzo słabo się spędza czas. Pomimo że to prywatne mieszkanie to obiekt próbował zdobyć dodatkowe pieniądze zostawiając płatne kapsułki, napoje i przekąski. Dodatkowo przy płatności kartą pobierana jest prowizja. Mam szczere wątpliwości co do 4* tego obiektu. Najbardziej jednak smuci to, że jest on polecany przez Booking. Teraz już wiem, że tag “polecany przez Booking” nie oznacza nic, ponieważ Booking tych obiektów nie sprawdza.
• Waldemar (10/5): -
• Van Anh (10/5): -
• philip (9/5): Good - Very spacious apartment helpful friendly staff washing machine good view over lake nice balcony A little to far from town had to pay for washing machine pods which seemed a bit mean tea coffee etc 1 packet of each only
• Tushar (9/5): - Nice view from balcony overseeing lake.
• David (9/5): Enjoyable stay - Room was MASSIVE with gorgeous decor. I had to chuckle as I entered as it felt a little like a palace! A couple of minor bits and pieces: -some accumulated dust in some corners -wifi blackspot in master bedroom
• Marco Antonio (10/5): Muy acogido - Espacio Nada
• Krishnasamy (9/5): -
• Tyler (8/5): Nice place, make sure you get what you booked - Nicely decorated with everything you need for your stay. I booked a city view suite and was placed into a singular room that shared a common area with another room instead of a suite. And had no city view just a back alley. Also not close to anything so costs a bit taxing back and forth from the main city
• Michael (10/5): - The location is amazing and the apartment style rooms are very comfortable. Easy access to many tourist sites and the staff is friendly and helpful. Bathrooms need to be updated. Water pressure is a little low, but the location makes up for the bathrooms.
• Anh (10/5): - Victoria Suites Westlake is a beautiful, elegant, and very clean hotel. The staff are friendly and welcoming, and the room was extremely spacious and well equipped with all the necessary amenities. One of the highlights of our stay was the stunning view of West Lake from the room, which made the experience even more special and relaxing. The overall atmosphere made our stay very comfortable and enjoyable. I would definitely choose to stay at this hotel again on my next visit to Hanoi. However, one small issue that left us a bit confused was the laundry gel provided in the room. There was no clear notice informing guests that these laundry pods are chargeable. As a result, we used them without realizing there would be an additional cost. It would be helpful if the hotel could clearly inform guests in advance to avoid any misunderstanding.
• Hayley (10/5): A wonderful apartment to finish off our stay in Vietnam - Elegant, spacious and set out was great A lot of noted stains on the furniture and carpeting in the apartment. Holes in the towels. Door to the balcony didn’t lock. Washing machine left in a dirty state. Minor problems which just some ‘TLC’ needed.
• Hayley (10/5): Felt safe and secure and looked after - Felt like ‘Home away from Home’ The advert states ‘sound proofing’, but unfortunately windows in my suite didn’t close properly and let through the wind and noise from the street. Just need to seal the windows properly.
• Sai Choi (6/5): Big house but noisy night and not much eatery nearby. Good for business stay but not for tourist . - No breakfast lot of ants around table and kitchens.. The side glass of curtain can see the flat next door. also not easy to figure out how to open the curtain.... at night, there are lot of bars and poeple are daving and karaoke.. morning, some woman made loud sound for dancing near rivver in front of our unit. It's hard to sleep.
• Sharon (8/5): Don't WhatsApp your passport details but beautiful hotel in a great location. - The room was amazing. It was huge. We didn't take advantage of all the facilities as we were only there one night. Great location. Great views. I was on a cruise and the ship told us we didn't need our passports to check in.. After WhatsApping staff members some questions and pictures of my passport, as the ship suggested and the hotel shared with me 2 pictures of some strangers' passport details as an example of what the picture should look like. I do not want my passport pictures shared with anyone else as this is sharing personal information and can be dangerous
• Rujun (8/5): -
• Paul (10/5): Lap of luxury. You feel like royalty during your stay. - My room was huge. Big living room, kitchen, big bedroom, nice master bath. Amazing view of the Lake. So nice. Great TV. Nice bed. I was on the second floor close to the street, facing the lake. It was a little noisy from the traffic. It didn’t bother me, I sleep with ear plugs. It that’s an issue, I recommend a higher floor or a city view room in the back.
• Nathan (8/5): -
• Vikas (10/5): The Pictures don't lie and the reviews are not Paid !! - Great Location and Great Property Everything was perfect, Although They Charge too much (100% of room rent ) for early Check In !! But that's just Vietnam for you !!
• Chirag (10/5): Comfortable luxurious stay - The room was very spacious and luxurious as well. Everything was quite new and maintained very well. You would get a royal feel in the room. The location of the hotel is very nice it's lake facing but you mostly won't be able to enjoy the lake view unless you get the top floor rooms as there are trees by the lakeside park. However, this place is around 5 km from the old quarter where the real activity is happening, shopping, sightseeing, night market, tour pickups you may need to book cabs everytime you go there. Not a big negative because you get more spacious rooms then what you will get in the old quarter.
• Dai Hai (10/5): -
• Dai Hai (10/5): -
• Dai Hai (10/5): -
• Gumelina Pearl (10/5): Best stay in hanoi - Everything Nothing
• عبيد محمد المهيري (6/5): - السعر جيد والموقع جيد لايوجد ريسبشن يلبي احتياجات النزيل تنقصهم خبرة ولغة انجليزية
• Xuan Thiện (10/5): Tuyệt vời -
• Thomas James (8/5): -
• weishiang (1/5): -
• Ralf-D. (10/5): - The hotel room, a really excellent suite appt in the first floor was very spacious, excellently designed and furnished, and two bedroom plus two bathrooms perfectly settled beside the most luxury " living hall", including a conference table for 6 people, plus a fully equipped kitchen, including washing machine and freezer, and Vietnamese bar design... Shortly summarized, besides the dream of approximately 100-120 sqm.... AND I was more than lucky to have spent some days in this majestic hotel, and to experience the staff, particularly Mrs Linh, extremely friendly and helpfully across the whole stay in 'paradise' -- thanks to Linh and helpful hints for the undertakings and restaurants... Thank you sooooooo much (and also her male colleagues for similarly good advice), really more than one can expect 😊😊😊 Nothing
• Guest (10/5): -
• alex (2/5): - king suite with balcony 3rd floor. not much to like here except maybe the view of the lake between the trees and the public toilets below. booking description inaccurate. despite name it is not luxe nor paradise nor hotel, but rather poorly serviced apartments. grossly inflated positive reviews. location not within walking distance of any basic amenities or attractions. no help with luggage upon arrival. understaffed lobby. payment upon arrival required. one key/lift card for family of 4. bathroom balcony not accessible. dirty windows. no dedicated place in the suite to set luggage. no ironing board. dirty toilet seat. mouldy shower area. poor quality bathroom linen. shower head not functional, leaking. shower shampoo and conditioner but no soap. ants and food stains in kitchen. dirty bed linen. poorly adjusted aircon vent. faulty aircon stopped for 2h. slow wifi. recent front loader washing machine but no soap. scuff marks, water marks, glue, silicon and paint marks on walls, floors and ceilings. loud techno music aerobics class 5.15am-6.45am daily in the park below. will not return, cannot recommend.
• Huyen (10/5): - Không nghĩ với giá rẻ như vậy vào dịp lễ 2-9 lại được ở căn phòng siêu to siêu đẹp như thế này Nhóm mình đi xem duyệt binh,còn được bạn Đức lễ tân hướng dẫn chi tiết cung đường đi xem thuận lợi và bọn mình đã chọn được vị trí tuyệt vời để xem duyệt binh.Tóm lại rất hài lòng 😍
• BellaGeorge (10/5): - The only place in Hanoi is truly immaculately clean. High technology bathroom . Fully equipped with everything we need. This is totally home away from home. I will definitely book this place again. The receptionist was very professional and helpful. Tuc and Linh deserve a promotion for keeping the high standard customer service.
• Celine Hope (10/5): -
• Tiến Hà (10/5): -
• Mai Anh (10/5): Khách sạn vượt trên kỳ vọng của tôi ! - Khách sạn to, sạch, đẹp và sang trọng. Phòng ốc rộng rãi, đầy đủ tiện nghi, lễ tân thân thiện, nhiệt tình. Đặt phòng ở Hà Nội rất nhiều lần rồi nhưng chỉ có khách sạn này là ưng ý nhất. Rất đáng để trải nghiệm !
• Bui (10/5): Căn hộ thoáng rộng đẹp trên cả mong đợi. - Gọi là căn hộ khách sạn thì đúng hơn. Ban đầu mình nghĩ mình nhìn nhầm vì diện tích lên đến 74m2. Nhưng đến nơi thì hài lòng tuyệt vời. Không gian rộng rãi dễ chịu. Lễ tân ngoan, mến khách. Đặc biệt giá rẻ hơn rất nhiều so với các khách sạn cùng khu vực. Cảm ơn các bạn đã cho gia đình chúng tôi kỳ nghỉ thêm ý nghĩa. Cái Toilet của Toto xịn quá, mình đi qua nó tự động mở. Kiểu như cảm ứng tự động. Nhưng nó mở đi mở lại nhiều hơi chóng mặt vì nó tự động. Nó mở cả khi mình không có nhu cầu sử dụng. Chút xíu dễ thương.
• Phuong (8/5): -
• Sergei (5/5): -
• Vu (9/5): -
• Britta (8/5): -
• Richard (10/5): -
• Duc (9/5): -
• Brandon (10/5): Amazing service and accommodation - Very spacious, very clean. Nothing
• Phuc (9/5): -
• Hans (9/5): Spacious luxury apartment on the waterside - Very spacious apartment luxury apartment. We booked a two bedroom. That is two bedrooms and a very big central space with fully equipped kitchen. It is on the waterside of west lake. Here and there the rooms could be a little better maintained and also could do with some beter cleaning of the bathroom. Parking in front is a challenge, but that’s up to the taxi. We recommend it. -
• Frequent Flyer88 (5/5): Previous regular - Rooms are large and for the most part, clean. Housekeeping not servicing rooms or not providing enough towels. When questioned, staff said they were fully booked out. How does that equate to us not getting enough towels? We booked two rooms. Not enough staff upon checkout, thus having to wait a long time for the process. We ride a moped, so can get around. Hotel is a bit far from supermarket and general amenities etc. In the vicinity, there are coffee shops, a few restaurants but you can only do that for so long. Sure, you can get a Grab or Be, but the traffic can get super busy. Kind of defeats the purpose of being in VN and having everything in walking distance. A shame really, as the place is quite nice.
• Guest (8/5): -
• Guest (10/5): -
• mona (10/5): It was a wonderful stay at a beautiful property with a lake view. - Cleanliness Language barrier with the staffs
• Rena (1/5): - 洗濯機があったこと 予約時の金額より多く請求された。自分でBooking.comに確認したので、予約時の金額で精算できたが、軽い謝罪しかなかった。さらにホテルの前で朝5時から7時ごろまで大音量でクラブミュージックをかけて踊っている人たちがいて、旅行で疲れているにも関わらず、全然眠れなかった。ホテルの人にメッセージで伝えたが、何もしてくれなかった。ホテルの部屋は防音ではなかったため、音楽の重低音が部屋中に響いていた。スタッフもプロではなく、アルバイトの学生のようなレベルだった。最悪なホテルだったので、予定より早くチェックアウトして、別のホテルに変更した。
• Supriya (10/5): -
• Chi (5/5): Không hài lòng - Nv nữ cũ.
• Cuong (10/5): -
• Rupinder (10/5): top notch team and space to call home during your hanoi stay - Eddie, the main receptionist has been the best help ever since i arrived last minute due to an emergency situation happened on my first time visit to hanoi, vietnam, from the moment i arrived Eddie has been extremely helpful and comforting being a new country and has been doing his best to help me sort out many things during my stay. teybupgrded me last minute which i truly appreciated after my intense day in hanoi. the hotel space is grounding with the marble and i appreciated the architecture and ambience of the place as well. the time i have been has helped me recover and reset after my hanoi tourist scam and i have seen Eddie work very hard endlessly to ensure guest comfort. Eddie, the whole hotel team are very professional and doing a superb job at running this business smoothly . again one of Hanoi best stays , i highly recommend if you want best view, good room great helpful team
• Khương (10/5): Vui - Tiện nghi sạch sẽ
• Kharan (10/5): - Very spacious and luxurious rooms. Neatly maintained. Highly recommended.
• Trevor (10/5): -
• Duc (10/5): Wir würden immer und jederzeit hier wieder buchen! 10* von 5 , einfach nur Ultra Mega super schön dort! - Einfach alles! Das ganze Gebäude von innen und außen, die Austattung und Größe der Appartements, die Freundlichkeit der Mitarbeiter, die Kommunikation untereinander, die Lage am Westlake, und vieles mehr!
• Duc (10/5): Wir würden hier jederzeit wieder buchen! Es war einfach ein super Ultramega Aufenthalt dort! 10* von 5! Superschönes Hot - Einfach alles! Die Austattung, die Lage, die Größe der einzelnen Appartements, die schiere Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter, die Kommunikation untereinander, der Ausblick über den ganzen Westlake, machen das Hotel zu einem der besten Appartements die wir je gebucht haben in Vietnam!
• Jamaluddin mohammad (4/5): -
• Thuỷ (10/5): -
• Madison (10/5): great place great value - Staff are great super helpful! super comfy bed and nice bathroom Room was a bit dark would recommend to request a front room looking towards river
• SURI BEAUTY CENTER (10/5): -
• Ekram (7/5): La question de confiance est primordiale - J’ai aimé la suite et les prestations. Si vous oubliez une chose, vous ne la retrouvez pas…
• Timmybaby (8/5): - Great view of the lake from the apartment. Fairly near to restaurants. The apartment is modern, with good bathrooms.
• Saud (10/5): -
• Saud (10/5): -
• Peter (10/5): - Sehr schöne Unterkunft, perfekte Lage.
• Kiều oanh (10/5): Nhân viên dễ thương, phongf đẹp nha -
• Alex (Eunseok) Chang (9/5): - Was great in a spaceous place. Lovely hotel. All was ok

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