Silk Castle Hotel & Spa - Hanoi Old quarter

Location: 52A Phố Cầu Gỗ, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Public transport tickets
• Fruits
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Health or beauty spa nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Twin Room

  This twin room features air conditioning, mini-bar and private entrance. This room has no window.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Family Room

  This family room features a mini-bar, private entrance and soundproofing. This room has no window.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite

  This double room has a mini-bar, soundproofing and private entrance. This room has city view.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  This double room has a mini-bar, soundproofing and private entrance. This room has city view.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room

  This double room has a private entrance, soundproofing and tea/coffee maker. This room has no window.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Child safety socket covers
  • Baby safety gates
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Concierge services
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jozef (10/5): -
• Jozef (10/5): -
• Václav (10/5): -
• Alexandra (10/5): - Friendly, helpful staff(
• Lilli (5/5): - Staff were friendly and helpful The room was a lot smaller and cramped than advertised when booking
• Diệp (9/5): -
• Chris (8/5): - Easy location, friendly staff.8
• Jordan (10/5): -
• Anne Marie (8/5): - L'emplacement et la gentillesse du personnel d'accueil Une remise en état serait nécessaire mais cependant chambre acceptable compte-tenu du prix payé ;
• Maximo (6/5): -
• Hale (10/5): - lınh, quoc anh amazing team they help me alot wonderful team
• Huu Trong (10/5): -
• Djamila (4/5): -
• Anand (8/5): - Good clan is Good
• Maria-Ionela (8/5): -
• hubert (10/5): -
• Pascale (1/5): - L'emplacement L'hôtel était sale, la douche était brisé, il y avait de la moisissure dans la salle de bain, l'air climatisé coulait, la serviette pour le corps était sale... Nous avons demandé à changer de chambre, mais l'état était similaire, nous avons donc quitter. De plus, l'attitude des employés a été déplorable, restant assis et pied nue sur un divan, alors que nous tentions d'avoir une discussion face à la situation.
• GERARD (10/5): -
• Michele (1/5): - Nothing. Everything.
• tran (9/5): - nhiều quán ăn xung quanh, gần bờ hồ rất tiện đi lại
• Jade Madeleine Esther (10/5): -
• Nguyen (10/5): -
• Sriranjan (4/5): Not a good hotel to stay - Nothing Broken toilet, lots of mosquitoes
• Giulio (10/5): -
• Arthur (10/5): -
• Kim Khánh (8/5): -
• le (10/5): -
• Jefferson (1/5): -
• Izzy (10/5): -
• JEAN PIERRE (10/5): - Super emplacement, propre très correct
• Theo (10/5): -
• Umar (10/5): -
• Lalalne (10/5): -
• Françoise (5/5): -
• xuan (10/5): -
• Donasco (10/5): -
• Gocool (1/5): - Room was dusty, Noice and very unheigneic
• Ian (7/5): - Location was good central to everything, breakfast was included that had lots of options, money exchange and tour booking within the reception made life easier and was very reasonably priced
• Hubahib (10/5): I had a wonderful stay. The property is cozy, well equipped with good amenities, and conveniently located near important - I would like the property it looks cozy, has a good amenities, and is conveniently located near important places. The location was good, but on our second day, they only gave us one towel instead of 2, even though we were 2 guests.
• Damien (10/5): -
• Rocco (10/5): -
• Rocco (10/5): -
• Christian (8/5): - La gentillesse du personnel... La chambre n'est pas insonorisée, et la douche n'est pas séparée des toilettes il y a de l'eau de partout...
• Maria (1/5): WORST HOTEL EXPERIENCE EVER! Not worth the small money saving, you’ll regret it :( - I try to focus on the positives in reviews, but there were absolutely none except the location. The location is the only thing going for this hotel. But absolutely NOT WORTH the rest of it. DO NOT BOOK - Everything was awful. The list is endless of things that are wrong with this hotel. Started off bad from the start - with a stressful and confusing airport transfer. The room was not as pictured, it was tiny, smelly, mouldy and so unclean. For two people we could barely place our luggage down and still have room to stand, bed was small, uncomfortable with old musty smelling bedding. They refused to give us a second room key despite paying for two guests. The electricity doesn’t work without you being in the room which means the WIFI reboots every-time so it took at least ten minutes to work every time we returned, and when it did work the signal was terrible. The bathroom was small, not very clean and after on our second day the whole hotel had a water leak. It smelt of sewage so badly that evening that we were actually retching so and asked to move - a request met with a weak apology and a lot of sass / sarcasm. They tried to give us a 10 minute limit to move room and wanted to take our current room key with us right then. Finally were moved to a “premium room” on the top floor - which was bigger but not better. The staff were so focused on the fact it had a window, like that was unbelievably VIP. In reality the window frame didn’t line up to wall leaving a huge gap to let you enjoy all the noise of the street all night and the blind was broken so could only raise a tiny bit. By morning, this room had the same sewage smell, we could not get out of there fast enough at check out time. The breakfast room was so dingy and depressing and we were rushed for our order twice within the first minute of sitting down. In the end we were so put off by the rest of the hotel that we didn’t get breakfast because I wouldn’t dare risk the food. The hotel itself is so poor and then you add in staff who don’t seem to notice or care that you exist and just lay around on their phones all day, it is a wholly unpleasant experience. Would never ever stay again.
• Stephan (5/5): I won’t go back there for sure - Very central to the action Not super clean, staff where young and very money focus. Not much customer service.
• Marites (10/5): - Location is good and convenient, Staffs are friendly. The breakfast is good and free . Ms Dzung is helpful and Leo as receptionist approachable.
• Rosmery (8/5): -
• Kehoe (10/5): -
• Philip (1/5): Very under whelmed by their staff - Nothing , cancelled my booking on arrival from Danang mid afternoon, only concern was to get me to cancel the booking my side? Everything , cancelled my booking on arrival, no messages nothing. Extremely poorly run hotel who need new staff.
• SIvcheaa (10/5): -
• Andrew (10/5): - Staffs and Location are very good
• nirucha (10/5): -
• Mark (1/5): Avoid very dirty - The staff were friendly The room was dirty, thick dirt and scum all over the bathroom walls, the bathroom stank of sewage. The room was full of breeding mosquitos. The dining area was filthy. The staff ask you to give them a review of 9 or 10 as you check out.
• gijs (9/5): -
• Martin (2/5): -
• Aditi Kailash (1/5): -
• SUDHAN (4/5): -
• Manganiello (10/5): - Good, friendly,kindly. Thank all of staffs in here, Ms Dzung so helpful.
• Thava (10/5): -
• naouel (10/5): -
• Del Socorro (10/5): Excellent… very friendly and accommodating staff - The property location was near to everything. Nothing
• ilshat (10/5): - Отличный персонал , во всем помогали. Уборку провели на следующий день и поменяли полотенца. Очень вкусный и сытный завтрак. Мало места для одежды
• Anaïg (7/5): - L'emplacement, le petit déjeuner et l'attention des employés. Il y avait plein de moustiques dans la chambre alors que nous n'avons pas ouvert les fenêtres de tout le séjour.
• Amit Kumar (10/5): - Nice location... Room size...
• Haytham (10/5): -
• MANABU (8/5): -
• Liam (10/5): -
• Terence Richard (6/5): - Excellent location. Close to Hoan Kiem lake and all the nearby attractions. The property room was extremely small. No window or natural light coming in. For the price mentioned it was definitely not feasible. The walls were extremely thin and the noise easily passed from the other rooms making it very disturbing.
• margie (9/5): If you like a small hotel in the middle of the fun chaos of the old quarter this is the place - The room was fine on the second floor when I came back for my second day they upgraded me to the fifth floor in the room was even better. I like the location right in the middle of the old quarter. It was easy to find my way around and return to the hotel. The property has very good staff. Leo is such a hard worker, Chris was very helpful and be helpful and so friendly it was just my kind of place to stay.
• Elias (10/5): Elias Jakala - Mukava hotelli ja erityisen mukava henkilökunta!
• Craig (10/5): Good for old quarter - Great location, nice room
• Janet (1/5): DO NOT STAY HERE!! Spend your money elsewhere - Do not stay at this filthy place, checked in at around 3.300pm, aircon never worked so I let reception know, 8pm that night I still had someone standing on my bed googling how to fix it. I asked to be moved to a different room as after a long day I was ready for bed. They had no other rooms available. I asked to be refunded and they flat out refused to give my money back so I could find accomodation for the night. The most disgusting service I have ever received. I ended up leaving just after 8pm to go find another room. 100% avoid this place, they are so rude to you and the place is this tiny dingy crack den, nothing like the photos. Dirty filthy, mouldy and the air con does not work. Customer service is 0/10. How they can steal your money and not be able to provide a clean room with working aircon.
• Nathalie (7/5): - Très bien situé, personnel très accueillant et serviable. Le nécessaire était fourni dans la chambre Il n était pas indiqué que la chambre est sans fenêtre, ce qui engendre une forte odeur d humidité et une chambre humide. Ne pas oublier également que dans la ville d Hanoï il n'y a pas d eau courante la nuit, le circuit est reouvert le matin à 8h00...
• Thomas (10/5): -
• Michael (10/5): -
• Quang (10/5): -
• margie (10/5): - Chris good
• Evangeline (2/5): Never again. - Only the location and helpful staff. There were mosquitoes flying inside our room with foul smell. Bulky and old furniture in the room.Water supply were interrupted early in the morning like 5 am. We checked out without showering on that day as we have to leave early to catch our flight.
• fernando (10/5): Excellent - The staff are all kinds and the location is also nice and near the place where we want to go. Room is clean and comfortable to stay. Nothing I didn't like. Our stay is so comfortable.
• Jonida (1/5): - I booked this hotel based on the photos, but unfortunately the reality was completely different. The room I was given had no window, while the listing clearly showed rooms with windows and even a safe, which was important for me. Only somewhere in very small print it mentioned that some rooms might not have windows something that is definitely misleading. On top of that, the room had a strong mold smell, making it impossible to stay even for a short time. The conditions were simply unacceptable. I had no choice but to leave the hotel immediately. The only positive note was the young man at the reception, who was polite and tried to be helpful. Overall, a very disappointing and misleading experience.
• noriko (8/5): - I checked out after leaving my rechargeable battery in my room, but the staff kept it for me, and it was safely returned to me. Thank you very much!
• Fook Heh (5/5): - Small room without window
• Anil (4/5): Room was not comfortable at all . Room not cleaned properly, moldy bathroom, strong smell. If you want comfortable look - Location Room was old & smelly . No way like in photos.
• Blitzer Grayson (5/5): Only location is good - Great location Not so clean, kinda smelly, limited breakfast, uncomfortable bathroom
• María del Carmen (6/5): -
• Caite (10/5): Perfect - The location was fantastic and Chris at the front reception was a gentleman making sure everything was up to top notch.
• María (10/5): - The service is nice,very nice.The people is kindly,friendly, very attention. The breakfast is good. The price is reasonable.If I have chance come back, I will still choose here. Thanks
• M. Shafni (10/5): - Chris good
• Ashley (5/5): - Great location and comfy bed. They also had a laundry service which was helpful. The room was much smaller than we expected, difficult for 2 of us who had large packs, was manageable for 2 nights but wouldn’t have wanted to stay longer unless we had a bigger room, very basic breakfast.
• alice (10/5): - Chris good
• ESLEEN (8/5): -
• Ma Concepcion (9/5): Staff were nice - Close to you want to see and do N/a
• Iñaki.beheran (5/5): - Buena ubicación en el Old Quarter. podes cambiar dinero ahi mismo y el recepcionista de día fue muy amable y servicial Habitación pequeña, sin ventanas. Baño muy chico y no habia agua caliente. El desayunador no estaba bien atendido, mesas sucias. Nos ofrecieron descuento en masajes en el Spa inlcluida la madrugada y cuando fuimos nos dijeron que era hasta las 22.
• Ma Concepcion (9/5): They were very accommodating to our needs - The location is close to everything you need and close to all attractions Location
• Martim (2/5): - The staff was nice and the location was really good, close to every touristic point There was no clean place at the hotel, and the images shown on the booking are nowhere near of what the reality is. The room was smelly, the walls were full of mold and dirt. The bathroom was lacking basic cleaning with bugs roaming around. We had to move to another hotel as soon as we checked in since there were no basic conditions to sleep there. We contacted for a refund and we are still waiting for it.
• Jean Alex (7/5): - The location is great
• Nithin (6/5): - The location was really good. Night market, beer street, everything was within minutes out. The staff in the reception were really helpful. The rooms were really small and bad odor from the bathroom would not stop.
• Jason (6/5): Would stay again for one or two nights! - Very good location and walking distance to everything you need. Very small room but great comfortable bed. Ok for two nights if you don’t want to be in your room other than to sleep. A little bit dated. Small breakfasts but can’t complain because it was free!
• gomanee (10/5): -
• Matthieu (6/5): -

Photos