Maison Mackeno

Name: Maison Mackeno
Address: 4 Phố Hàng Chĩnh, Hanoi, vn

Location: 4 Phố Hàng Chĩnh, Hanoi, vn

Star Rating: 5.3 Stars

Property Type: Hotels

About this Property

Prime Location
Located in the heart of Hanoi, Maison Mackeno is surrounded by popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Modern Amenities
Experience comfort and convenience in our well-equipped rooms featuring air conditioning, flat-screen TVs, and kitchenettes.

Convenient Services
Enjoy hassle-free stay with our room service, concierge assistance, and currency exchange services.

Ready to experience the best of Hanoi? Book your stay at Maison Mackeno and make unforgettable memories in the charming city.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Tour desk
Ironing service
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Key access
Food delivered to guest room
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Security alarm
Television in common areas
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Bicycle-friendly property
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Deluxe Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. Guests can make meals in the fully equipped kitchenette that features a stovetop, a refrigerator and an electric kettle. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a washing machine, a seating area, a dining area as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Washing machine
- Private bathroom
- Slippers
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Carbon monoxide detector

Guest Reviews

Bowles (1/5): Horrible - Nothing We booked for two rooms. When we arrived there was no one on site and no response to messages saying we had arrived. We stood in the rain for 30 minutes before someone arrived. Check in time is from 2pm. We arrived at 3pm and only one of the rooms was ready. We were told it would be one hour. It ended up being two hours before the room was ready. During this time the staff were not very responsive to my messages. The phone number listed as the contact number on the listing also belongs to a former employee. When I eventually got into the room it was not clean. It was also not a hotel room. Someone was living there and the room was full of all of their things (wardrobe full of clothes, food in the fridge etc). There were also stains on the sheets. I did not feel comfortable staying there so ended up booking another hotel. My mother stayed in the other room which was nice enough but the jug was broken and it wasn’t very clean. The owner ended up only charging us half the price given I didn’t stay in the second room. Still an overall terrible experience. Wouldn’t recommend.
Jana (1/5): Bestätige Buchung - Hotel geschlossen - Nichts! Die Buchung wurde bestätigt von Booking.com und vom Hotel. Vor Ort angekommen, standen wir vor verschlossenen Türen. Eine Frau vom Shop gegenüber meinte, wir sollen 30 min - 1h warten und hätte das Hotel angeblich angerufen. Niemand kam, niemand antwortete auf booking und niemand ging ans Telefon. Nach mehreren Anrufen habe ich jemand erreicht, die jedoch nicht mehr für das Hotel arbeitete. Sie meinte, das Hotel wäre ausgebucht. Fazit: Hotelbuchung wurde bestätigt, doch niemand war vor Ort! Alle Kontaktaufnahmen wurden ignoriert!!
chiara (9/5): Molto accogliente - Eccezionale, 5o piano con arredamento nuovo e molto pulito. Piccolissima cucina con bollitore, sufficiente considerando che si è in pieno centro. Personale molto gentile e presente. Nulla, solo qualche problema se si ha il sonno molto leggero visto che è in centro e vicino ad una ponte è grande scorrimento

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