Hanoi Memory Central Hotel & Spa
Location: 92 Tran Nhat Duat street, Hang Buom ward, Hanoi, 100000, Hanoi, VN
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet access, concierge services, and a communal living room for your comfort and convenience.
Featured Amenities
Take advantage of the computer station, dry cleaning/laundry services, and a 24-hour front desk during your stay.
Cozy Accommodations
Relax in one of the 40 air-conditioned rooms with minibars, designer toiletries, and complimentary wireless internet.
Immerse yourself in the vibrant culture of Hanoi's Old Quarter at Hanoi Memory Central Hotel & Spa. Book now to experience the perfect blend of comfort and convenience.
Important Information
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Offsite parking discounted rates available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Street parking
- Concierge service
- Wheelchair accessible
- Porter/bellhop
- Smoke-free property
- Tours/ticket assistance
- Computer station
- Offsite parking discounted rates available
- Water dispenser
- Motorcycle parking only
- Reception hall
- Change of towels (on request)
- Change of bed sheets (on request)
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
King Room with Balcony
This double room's standout feature is the hot tub. The spacious double room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom boasting a bath. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key card access
-
Family Suite with Balcony
The hot tub is the standout feature of this family room. The family room offers air conditioning, soundproof walls, a balcony with city views as well as a private bathroom boasting a bath. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Key card access
-
Royal Double or Twin Room
1 King Bed
377-sq-foot room with garden views
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 43-inch TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, designer toiletries, and a hair dryer
Practical - Safe, laptop workspace, and local maps; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height door lock
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Local maps
- Laptop-friendly workspace
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Economy Double Room
1 Queen Bed
194 sq feet
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 43-inch TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, designer toiletries, and a hair dryer
Practical - Safe, laptop workspace, and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Local maps
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Double or Twin Room
1 King Bed
377-sq-foot room with garden views
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 43-inch TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, slippers, and designer toiletries
Practical - Safe, laptop workspace, and local maps; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height door lock
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Local maps
- Laptop-friendly workspace
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room
1 King Bed and 1 Large Twin Bed
431-sq-foot room with garden views
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 43-inch TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, slippers, and designer toiletries
Practical - Safe, laptop workspace, and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height door lock
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Local maps
- Laptop-friendly workspace
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Double Room
1 Queen Bed
269-sq-foot room with garden views
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Entertainment - 43-inch TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and local maps
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Low-height door lock
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors and room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Local maps
- Laptop-friendly workspace
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Callixte (1/5): - chambre sale et agent d’accueil pas compréhensif, nous sommes partis au bout de 5 min et j’attends toujours le remboursement
- Ku Mahanie (6/5): - Location near to the main road. Old furniture and old bed
- Arie Andries (7/5): -
- Alex (10/5): Good location and value for money - Nice central hotel. Down a little alleyway, good value for money. Abit stuffy in the room but with the AC on was fine
- Janine (3/5): Poor -
- Gino (2/5): - De kamer was smerig en in zeer slechte staat van onderhoud. De entree is in een vieze donkere steeg met ratten. Dit wens je je ergste vijand nog niet toe.
- Satya (8/5): Very good -
- Hasfrinsyah (1/5): Bad - I got different room and the amenities is old so i asked to change the room to the staff the one that they supposed to give us Old stuff
- Olga (4/5): Don’t recommend that place - The only positive was the very friendly and helpful staff, and the cleaning ladies who came every day. The people are the only bright spot here I definitely do not recommend this place. The property looks nothing like the pictures – it's old and rundown. There was an unpleasant smell of mustiness and mold in the room, and the window could not be opened to let in fresh air. In the bathroom, there were exposed wires near the shower, and everything was worn and outdated. I understand that you can't expect luxury for this price, but this place is at best a 1-star hotel
- Ramaz (1/5): Horrible hotel, horrible location, horrible stuff they were caothic and careless, they do not speak English well and we - Nothing to like, there where a lot of lizards in hotel and in room, they “Upgraded” our room to superior it was awful,horrible, half ruined, toilet has no doors it was something horrible, I have never had such a bad experience in my life, bed linen was not clean and was worn out, towels also were worn out, never stay in this hotel it is horrible N o t h i n g
- Andy (8/5): Very good -
- Frequent (1/5): Go elsewhere - Nil Not confirming our booking and charging us more than what was booked. Overall a under average excuse blaming website for an "error", then cancelling our room and charging us more when we arrived with our luggage etc. I thought these things don't happen anymore, especially in HN, the capital. Unfortunately it does and it did. Hence buyer beware. Book something closer to activities and save yourself the time, effort and stress. It is somewhat low to do that to customers that have booked through the correct channel with agreed pricing. Anyhow, that is my 2c. Hopefully this review will help at least one person, and they don't need to experience the stress that we were made to endure after arriving late to the property.
- Yudhistira (8/5): Very good -
- Abdul (4/5): Only if you need a nice room to sleep - The room is as shown in the published photo and is reasonably maintained, the air condition is super cold and the staff behind the counter is helpful. The reason we choose this hotel because it is near to the Catba Express Tour agency which we had booked tours. We have to walk through the dimly lighted alley. when you walk into the Lobby, you are surprised with motorcycle park in the lobby. Another surprised is you will see an Altar before you access the small lift. We decided to WhatsApp them the badly stained Comforter and extra pillow that was kept in the cupboard and several scratches on the parquet floor photo but they did not replace the Comforter and extra pillow leaving us to sleep with a thin blanket. We decided to stay on because we just need a place to sleep and to be near to Catba Express tour agency. They should highlight that the hotel is under going a renovation project so that we can make a better judgement. This memory really central to our mind.
- Audrey (2/5): Nothing looked like the pictures - The recep guy was welcoming. Spoke really decent English and bubbly. If you like the night pubs and such. this would be ideal. Not for us. As you enter- nothing looked like in the pictures. So that was the 1st red flag for us as we entered. The room 109 was horrible. There were holes between the doors. You could see outside. The bed was really out of shape, we could feel spring poking and the bed was not straight, it was slanting downwards at one end of the bed. The showers handle was broken and the height of the shower head seems to be for Vietnamese heights. As you sit at the toilet bowl, the sink table actually hits your shoulders. You have to sit at an angle. The room was really tiny and cramp. Although this was a "budget" room - I could honestly say this is the worst experience I have has in my life. I couldn't sleep the whole night. Nothing looked like the pictures.
- Tammy (10/5): Exceptional -
- Kartow (4/5): Unfortunate experience. - The people at the front desk were super kind and helpful! I had to book a room last minute and happened to come across this hotel, it looked cheap and cheerful, but the room I walked into did not look like that on the pictures. It looked smaller, and unfinished, as in open pipes and hanging wires, I also had a weird smell and when I left to eat and come back I found 3 cockroaches in the room! Til that point I was willing to stay in the room but roaches are a no no, so I spoke to the front desk about getting a different room (willing to pay for the upgrade) because of my situation, but they unfortunately had no other rooms available..so I went and found somewhere else to stay. Bare in mind I got the cheapest room!
- Kaitie (1/5): Appalling service - Nothing at all We arrived and they didn't have our booking despite me receiving a confirmation email. They did not speak English well at all so struggled to communicate. They then had no idea if we had paid. They ended up giving us a budget room instead of the superior room as they hadn't prepared it. Despite me querying this, I was only offered a 10% discount despite paying for the superior room. Awful experience, bad rooms, awful service and very frustrating.
- Amerson (10/5): Exceptional -
- Laurent (2/5): To be absolutely avoided. Misleading. Plenty others much better. - The description did not mention there are no windows. After the 1st night they did not clear the room, empty the bin in the toilet or put bottles of water. Room very small. Bathroom very inconvenient with a short shower pipe connected to the basin tap. Despite having a large space you splash the toilet paper and everything. The used water from the basin goes directly to the floor and floor the door when you wash your hands. Entrance was from a long corridor, between 2 buildings.
- Sai (1/5): Hanoi memory hotel make the worst memory ever. The worst hotel i ever stay. We saw some bad review but we didnt care alo -
- Neil (6/5): Pleasant -
- Mr (10/5): Enjoyable - My stay was awesome The staff management
- Ben (9/5): Superb -
- Ruben (6/5): Good for short stay - It was exactly what we needed. A hotel for a short night before moving on to the next destination. The lobby was full of random objects and motors. The staff was a young boy who was friendly but couldn't really help us with some questions we had. The rooms are a bit dated but still work.
- Sazid (5/5): Less privacy as bathroom has no locking arrangement and glass wall. Poor arrangement. - The location is in the central Hanoi. Very nearby to the Old Quarter. Plenty of tour operators, money exchange and restaurant are nearby. The room was very small. Barely luggage can be kept. Charging port not working. No locking system in washroom. Washroom is separated with stickered glass and the door is transparent. So no privacy in washroom. No hanging arrangement for cloth in the washroom. There is no locker for cloth also as the room is very small. Shower water pressure is also less.
- Jenny (5/5): Budget ‘double’ room has a three quarter bed room is tiny - The location was good and with a short walk it was central to most things. Staff were really lovely and there was someone on the desk 24/7. We booked the budget double room and I highly suggest if your a couple booking not to book this room as the bed is a three quarter bed (my boyfriend is 6’2 so it was a squeeze and not comfortable), not to mention it says it is a large double bed when booking. There was also a crack in the door so the noise from the hall was extremely loud. Every time we used the tap there was a dripping sound that came from the ceiling to the floor (it sounded as though it was behind the wall) but very annoying. Fridge didn’t work.
- Rene (8/5): Very good -
- Tom (6/5): Pleasant -
- Matt (2/5): very bad stay. - I liked one of the blokes on the night shift. he was sweet when i’d lost something in the hotel. but he didn’t extend the room like we had confirmed so nearly got kicked out. not great. staff not v friendly. the lady hung up the phone on me and aired my message for ours. huge lack of communication. the staff don’t even communicate with each other. also plenty of mould on the walls and overall hygiene was so shocking for the price. I had lost some important documents and absolutely did nothing to help. felt completely useless. i wouldn’t recommend in the slightest.
- Poh (8/5): Comfortable and Safe - We were offered free upgrade from another branch due to its renovation. Location, room facilities and staffs are all good We have a morning to have the breakfast by paying the hotel. My advice is you do not need to pay for the breakfast in the hotel instead go outside and pleanty of choices available
- Larry (6/5): Pleasant -
- Sultan (10/5): Exceptional -
- Julien (8/5): Very good - The room was clean, a bit old but everything was perfect for one night.
- Yuansen (8/5): It’s ok. - The room is well equipped and the staff is nice. Location is also good, not far from the old quarter and bus station. There is almost no soundproof, I can hear everything from the hallway.
- Katherine (4/5): Location and staff were great, but the room itself was very damp and no way to air it out. Place is also still undergoin -
- Leeyah (10/5): Excellent 👍 - I like the staff.... They are very helpful and approachable. Their tour offers are really amazing and well planned and they also help for the airport pick up and drop off. Thank you so much!!!
- Biim (7/5): Good - Need more cleaning Well the staff was amazing 👏
- Patel (4/5): overall was ok - location bathrooms and room is not as actually as shown in pictures
- Thuy (8/5): Very good -
- Carys (7/5): Good - Spacious room, comfy beds, smart tv the bath was cracked so when we showered the bathroom flooded a bit
- Thao (3/5): Poor - We booked a room and received a confirmation through booking.com. But when we arrived, we were told the room that we booked has been given to another customer. The receptionist tried to consult with the owner, who then got up and left the hotel without attempting to resolve the issue. The receptionist then sent us to another hotel saying that he will pay for the taxi but when we got off the taxi we were told that he didn't pay for it. Very poor service. Not recommended.
- Alessandro (10/5): Exceptional -
- Rebecca (5/5): Passable -
- Yanti (10/5): Exceptional - Good service
- Angelo (6/5): Pleasant - Location. Value . Beds comfortable. Rooms large. Lobby looked like construction zone. Rooms and hotel well worn. Need lots of renovation.
- Marilynn (9/5): Superb -
- Kwai (3/5): Nice nice but very shabby rooms - The pictures on booking.com did not depict the true reality of the room. Wires were handing out of the walls. The bathroom was falling apart My bed had blonde hair and old make up staines. I have jet black hair, no chance it could be mine I gave up on taking pictures after a few, they were too many issues I did not want to waste my time
- Manoj (10/5): Exceptional - My recent stay at Memory Central Hotel & Spa was nothing short of exceptional. The hotel's prime location, nestled just behind Beer Street, made it the perfect base for exploring the city's vibrant nightlife scene. What truly set this experience apart was the impeccable service provided by the staff. From the moment I checked in, they were incredibly attentive and went out of their way to ensure my stay was comfortable and memorable. Their helpfulness added an extra layer of warmth to the already inviting atmosphere of the hotel. Additionally, I was thoroughly impressed by the cleanliness of the rooms. It was evident that great care was taken to maintain a pristine environment, allowing me to relax and unwind after a day of exploring. If you're searching for a hotel that combines a perfect location, exceptional service, and spotless accommodations, look no further than Memory Central Hotel & Spa. My stay exceeded all expectations, and I can't wait to return for another unforgettable experience.
- Liv (3/5): Poor -
- Tibor (7/5): Great position,no window - Position is great Too loude over night especialy if you near lift.
- Liam (10/5): Good value. - Location was great. Staff were very friendly. Good value for money.
- Aimee (10/5): Exceptional - The room was very lovely and clean, the staff were so friendly and accommodated to all my needs throughout my stay. Would definitely recommend!!
- Abby (9/5): Superb -
- Alexandra (4/5): Disappointing - When we asked to move rooms because of the damp they were helpful and swapped us across the hallway. They also gave us a heater to dry out the bedding. The room was very damp to the point that the bedding and our clothes were wet. However, their only real solution was putting a hot pineapple in the room to get rid of the damp smell.
- Anna (9/5): Superb -
- Ramu (1/5): Bad -
- Ellie (10/5): - The staff is really nice
- Razvan (8/5): Good for 1 night stay - Friendly staff Room does not look like the pictures
- Ronen (8/5): Very good - Good location, close to all attractions in the old quarter. There is a real bath in the room! The staff speaks good English, friendly and very helpful. The a/c unit did not have heating unit so the room has been very cold. After asking about it the hotel receptionist gave me a small heater which was fine. The room requires more maintenance: some of the ceiling painting peels, some of the lighting is noisy etc...
- Stefanie (1/5): Better look for another place - Nothing Worst place we stayed in. When we arrived we were told that the superior room we booked was not available. We decided to take a cheaper room in the same hotel as it was quite late and we had to leave early. But we shouldn’t have done that. The room was mouldy, horrible smell, the shower was cold, toilet seat broken, … Better look for another place. Would NOT recommend to stay there.
- Phoebe (2/5): May as well pay $10 for something else - The staff were nice Aircon hardly worked very noisy, tv didn’t worked, dirty, shower sucked, bath dirty, key got stuck in door, towels gross, sheets ripped and stained, wifi didn’t work, “balcony” was 30cms wide, tight space where you walk in 804 and then what seems like rubbish piles hidden (saw a plastic bag with old bottles and crushed cans) behind a sheet right next to my door. Worst hotel I’ve ever stayed in. Something broken on the ground in bathroom, left dirty bath mat with someone’s shoe prints on it
- Sophie (3/5): Poor - Location The room was very run down, tiles falling off the walls, strong smell of damp. Dirt up the walls, there was a large crack in the door to the room and I was able to see into the hallway. Very nosey, the lifts makes a nose ever times it’s used. The pictures look nothing like the hotel. I was meant to stay with them again later on in my trip and cancelled the second booking.
- Leyeondo (10/5): Excellent - Clean and best stuff in hotel, you can even book massage in the room
- Timothé (8/5): Very good -
- Elena (8/5): Great stay. Staff were exceptional and I really enjoyed having a bathtub in the room, especially for the price I paid. - It was very central for a traveler, right next to the old quarter but away from it as well. The aircon idiot king was a bit loud but they were in the process of fixing it
- Andrew (6/5): Pleasant - Excellent, helpful friendly staff. Great location at the edge of the Old Quarter. Lots of restaurants and bars nearby. No heater so it was cold in January. The main bed was like a slab of concrete .. No mattress to speak of. The second smaller bed was ok. There was a constant drone of equipment somewhere.
- H.n.sihanuk (10/5): Exceptional -
- Caoilfhionn (10/5): Brilliant - Excellent value for money, would definitely return!
- Malwina (7/5): Okay for a short stay but don’t expect much - Staff were the best thing about this place, everyone was very friendly and helpful, we had to book this hotel very last minute as our other booking turned out to be a scam. Staff at the reception welcomed us warmly and sorted out all the issues we encountered promptly ( the lock to our room didn’t work) Bed was comfy, there was a bath and location was very good It’s very run down, bits of it look like a building site with concrete and wires sticking out, on our first night we were told that the superior room that we booked had water damage, so we were given a standard room and I would advice against booking this one ( bed wasn’t comfortable, ac didn’t work properly, it was freezing in the room and we couldn’t warm it up, there was a massive hole in the bathroom ceiling letting in the cold air) on our second night we got moved to the superior room which was much better but still definitely didn’t live up to its price tag
- Tiago (8/5): Good location and comfy bed in Hanoi - Comfy bed and good location. Bathroom window did not close properly so noise came into the room from the street.
- Andrzej (8/5): Very good -
- Daniel (7/5): Fair value for location and price for a short stay in Hanoi - Good value for the location and price They ended downgrading us to a smaller no window room due to some construction on the upper floor but they gave us a discount and late checkout which is ok i guess The bathroom had a funky smell
- Ratchata (8/5): Very good -
- Marg (10/5): I would recommend this hotel. I found no issues or irritants about it. - The location was great, I could walk around the Old Quarter, Bar Street, walkable to the lake area to the Hop On Hop Off bus, and lots of eateries around. My room was large, clean and quiet. The front staff were very helpful with my questions and made recommendations. The sign to the hotel could be a little larger as you can miss the little walkway quite easily.
- Chrystal (8/5): Very good -
- Tshewang (6/5): Pleasant - Location was good. Freezing rooms with inadequate heating and wasn’t very clean.
- Mahadeshwaraiah (6/5): Pleasant -
- Angelie (7/5): The hotel is located at Old quarter location wise this is good. - I like how the staff help us with our some issues about flight . They are very kind . I didn’t expect the the room was really small and needs to have more renovations no windows too.
- Mai (7/5): Good -
- Sabi (8/5): Very good - Very friendy and exraordinary helpfull staff!! Everything interesting within a few minutes to walk.
- Eric (8/5): Great location, Great Staff, - Great values, great helpful staff It’s an older place.
- Thanh (5/5): Passable -
- Amon (9/5): Superb -
- Darion (8/5): Very good -
- Ngoc (10/5): Exceptional -
- Chloe (8/5): Very good -
- Rachel (6/5): Outdated hotel that was overbooked. - The hotel is in need of a lot of repair, the reception area is half in darkness where what seems to be some restaurant seating area with scooters parked and a lot of mould growing on the ceiling. The hotel is also difficult to find, it cannot be seen from the street & our taxi driver had to ring the hotel and the receptionist came out and took us down an alley way to the hotel. Staff were friendly and helpful & actually when we tried to check in, they had overbooked the hotel so had no room for us and managed to get us in their sister hotel up the road which was slightly better.
- Jess (10/5): Perfect hotel - Very central, great location, and lovely rooms. The staff are really friendly. Highly recommend here to anyone staying in Hanoi!
- Hatta (10/5): Exceptional -
- Nguyet (8/5): Very good -
- Mabel (2/5): Old and rundown building. - The counter staff does not know their job well. Many empty promises. A bad experience.
- Sokdavin (8/5): Very good -
- Muhd (5/5): Passable -
- Samuel (6/5): Pleasant -
- Anzhelika (1/5): pay attention to bad reviews… - This review is not about Memory central hotel, but about Memory legends hotel, the other accommodation facility of this chain, where i had to stay because of allegedly problems with aircon and bathtube in deluxe room, that i’ve initially booked. The only thing I liked about theese hotels’ policy was the staff. All the employees I met and spoke with were very friendly, pleasant and helpful. Probably i should have suspected something was wrong when manager contacted me via messages and texted that I would not be able to stay in the booked room due to technical problems. Now i understand that was kind of scam caused by their overbooking strategy. I was promised that in the new hotel I could get a room of the same level of comfort, and even better. Spoiler alert: i didn’t get it. The room I was placed in was three times smaller and had nothing in common with the photos of the deluxe room that were published on the website. The window faced the gray wall of another building, did not let in any light and was absolutely useless. It was also incredibly thin and not soundproofing at all, and obviously there was no possibility of falling asleep due to the screams and loud music from the street, which continued until 6am. The room was a little dirty, shabby and very uncomfortable. And to be honest, kind of depressing. There was no hot water in the shower and the water pressure was very weak. The walls between the rooms were cardboard-made and the neighbors were very rowdy and noisy, so I felt very unsafe there. Important remark: I’m not overreacting. I don't like leaving bad reviews and I always try to find something good in the places I stay. But in this case I am absolutely sure that I was scammed and I would not advise any people to deal with this hotel.
- Amit (10/5): Exceptional - We had a very good stay at this hotel. The location is also good. trang was very kind and helped us with our requests. Overall good value for money
- Julie (9/5): Superb -
- Trang (10/5): Exceptional -
- Lola (10/5): Exceptional - Everything was perfect Nothing
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