Westlake Emerald Suites

Name: Westlake Emerald Suites
Address: 15 Đường Tây Hồ Quảng An, Tây Hồ, Hà Nội., Hanoi, vn

Location: 15 Đường Tây Hồ Quảng An, Tây Hồ, Hà Nội., Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Located in Hanoi's Tay Ho district, Westlake Emerald Suites offers easy access to popular attractions like West Lake, Quan Thanh Temple, and Hanoi Old City Gate.

Comfortable Rooms with Views
The 3-star hotel provides air-conditioned rooms with modern amenities including a fridge, microwave, and city views. Guests can enjoy the convenience of free WiFi, room service, and a private bathroom with free toiletries.

Relaxation and Convenience
Guests can unwind in the hot tub or explore the city with the help of the concierge service and currency exchange. With a balcony in select rooms, Westlake Emerald Suites ensures a comfortable stay for every guest.

Book your stay at Westlake Emerald Suites for a memorable experience in Hanoi.

Important Information

This property does not accommodate bachelor(ette) or similar parties.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Television in common areas
Express check-in
Billiards or pool table
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Secured parking
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

One-Bedroom Apartment

Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace with city views, this apartment also features a washing machine and a flat-screen TV with streaming services. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Apartment with Balcony

Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. Boasting a terrace, this apartment also provides a washing machine, soundproof walls and a flat-screen TV with streaming services. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Queen Studio

The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Panoramic Apartment

1 King Bed
538-sq-foot room, located on the ground floor, city views

Layout - Bedroom, dining area, and sitting area
Relax - Fireplace
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 50-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Eco-friendly cleaning supplies
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Slippers
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Rice cooker
- Spices
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Paper towels
- Freezer
- Ice maker
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - ground floor
- Change of towels (on request)
- Change of bed sheets (on request)
Standard Apartment, 1 Bedroom, Bathtub

1 Queen Bed
Individually decorated room

Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 50-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Eco-friendly cleaning supplies
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Slippers
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Rice cooker
- Spices
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Paper towels
- Freezer
- Ice maker
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Grand Studio, 1 Bedroom, Bathtub, City View

1 King Bed
431-sq-foot room with city views

Layout - Dining area and sitting area
Relax - Fireplace
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 50-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Eco-friendly cleaning supplies
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Slippers
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Rice cooker
- Spices
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Paper towels
- Freezer
- Ice maker
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
City Apartment

1 Queen Bed
538-sq-foot room, located on the top floor, city views

Layout - Bedroom, living room, and dining area
Relax - Fireplace
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) and wired internet access
Entertainment - 50-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, oven, and cookware/dishware
Sleep - Premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Visual fire alarm
Eco-friendly - Eco-friendly cleaning supplies
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Slippers
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Rice cooker
- Spices
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Paper towels
- Freezer
- Ice maker
- Lowered electrical outlets in bathroom
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
Studio with Balcony

In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with an inner courtyard view. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe King Studio

The fully equipped kitchen has a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Studio with Terrace

The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
King Studio with Sofa Bed

Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio includes a flat-screen TV with streaming services, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Studio

Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with an inner courtyard view. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Private entrance
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Marc Vinzent (7/5): -
Bhasin (1/5): Horrible property. They should refund our money for two nights as requested earlier . - Nothing The AC were not operational from the remote , cooling was not good , there were no toiletries, we booked three rooms and all were on separate floor . We checked in and then checked out in one hour as did not like the property and money for our two night stay went waste . The entrance to the lift was through shabby basement . We were mislead by calling this property a suites whereas it is a lodge .
Vega (9/5): - Friendliness of staff Reception asked for extra cash which it was prob some $1 or $2 which is some Pocket money for them. Not a biggie but it happened
Colman (10/5): -
rene pascal (8/5): -
Chi (2/5): -
Noa (1/5): שירות מזעזע מיקום מזעזע אכפת להם רק מכסף וטו לא -
Chi (1/5): -
Chi (3/5): Tệ - Là khách quen thích vì dễ tìm Nhân viên bảo vệ k hỗ trợ khách. K có chỗ gửi xe dù thu 100k/ ngày trông xe. Thái độ khó chịu.
Chi (1/5): -
Chi (1/5): -
Chi (1/5): -
Abongile (1/5): The toilet wasn’t cleaned full of poo. The bed wasn’t made - In a tiny ally
Erdem (5/5): -
Huong (1/5): quá tệ - Nhân viên lễ tân quá tệ, ứng xử vô cùng kém. Gia giường không phải ga mới thay, có thể ga cũ của khách dùng trước nhân viên buồng phòng chỉ phủi và trải lại vì vẫn thấy vết bẩn và vết máu nhỏ trên gối
Rashmeen (2/5): - So, this was a last min booking for me which was a big mistake. I checked in in the night so no one at the reception only security guard. This place looks nothing like the photos, how do I know- cause I saw 3 rooms. The first room given to me was dirty. Bed was full of hair, felt like someone slept on it and housekeeping dint change the sheets, I requested for another room, again the bed was dirty. Security made me speak on the hotline no, where a very RUDE lady spoke to me and said we changed your room now what is your problem. Their solution was to put me from one dirty room to another and I must accept it. Not just that, this lady cut the call while I was talking. Luckily a young lady who was a guest in the hotel requested the security guard to take me to another room, this one was not the cleanest but surely cleaner than the 2 rooms I saw. Housekeeping walked in my room in the morning while I was sleeping. The shower in the toilet dint work well. Very bad property. Rude people. I felt stuck here as a solo traveller. Stay away fro. This property unless u dont mind what it offers.
Kathleen Mae (5/5): - The bed was comfy and there's a microwave oven and hair dryer. :) I felt scared for some reason like anyone can enter my room because they know the code. Quite far from the downtown.
Alex (1/5): It's the worst of the worst. - For the first time, the room smells weird. And when I stay on the first floor, I hear all the elevator and doors opening and closing. For the second time, the room is too cold in the winter. There is no heater. For the third time, the staff is too slow to respond. The staff is not always on duty, and the security guard is always not able to speak any English. And for the last time, if you want to leave your bag, you ask for money. I told them that if you give 200,000 units to the security guard, they'll keep your bag in a safe place. I think this is nonsense in common sense. I think it's the worst in terms of quality of service and in many ways for the price. There are many other options, so I think it's better to avoid this.
Jan (10/5): -
Alex (1/5): -
NETA (4/5): לא להאמין לתמונות, לא מומלץ. - מתחם הדירות קרוב לבית חב״ד, יש המון סופרים בסביבה. הצוות לא דובר אנגלית, קשה לתקשר איתם. אין מענה 24/7 וגם לא תמיד בשעות היום. כשהגענו האישה בצ׳ק אין ניסתה לרמות אותנו עם העודף. אחרי שהתווכחנו איתה היא החזירה את מה שצריך. בנוסף הדירה היתה מלוכלכת, ריח לא טוב, היו נמלים, לא היו מים חמים ואין ניקיון במהלך השהות.
Divine (2/5): -
Francois Erasmus (4/5): - Stayed here many times over the years but seems now its runned down
Alvin (8/5): -
Ben (10/5): -
Sergey (1/5): This hotel has a big problem with cleaning service so terrible so dirty all room dirty - Good location, nice view So a cleaning service so badly one time a week
Divine (3/5): -
Yair (1/5): -
Genzler (6/5): -
Louis Nathanael (9/5): Good value - Good location. The room was very clean. Had all amenities. Good AC, good bed. The check-in worker was really unfriendly at the beginning. This needs to be improved. The check in in a parking garage is also not so nice. The plates and cutlery were very dirty as well
Alessia (6/5): - Il letto molto comodo Nessuno alla reception.. non rispondono nemmeno al telefono e se rispondono dopo ore.
Anh Khang (8/5): - Phòng rộng rãi, tiện nghi. Thích hợp cho các bạn đi công tác dài ngày.
Megan (2/5): Avoid if you can, you can get much better accommodation at this cost - The location was good Very average accommodation based on the cost Rude staff & no reception - have to deal with security based in the underground carpark (based on Mark's review from New Zealand, I had a very similar experience) No washing machine in apartment (as advertised)
Phuong (1/5): -
Rakesh (1/5): - 🤢🤢😷🤮🤮
Brian (1/5): As above - The room was poorly cleaned. Bins were not emptied and left grubby. Very difficult to contact the agent re anything. Bathroom not cleaned well. Kitchen poorly cleaned. Cubpoard door off in the kitchen and utensils inadequate As above
Henry Lee (10/5): - Clean and quite place, good hot water, cold air conditioning, staffs are friendly and helpful.
Duy Khanh (8/5): -
Fredrik Jonathan (5/5): - Bra läge Relativt ostädat och personalen var väldigt svårt att kommunicera med
Doan Thanh (5/5): - Thuận tiện di chuyển Giao phòng không đúng như mô tả khi đăng ky đặt chỗ
Ericson Smith (8/5): -
Ky (9/5): -
FongNguyen0304 (9/5): -
Ferenci (2/5): Disappointing - Not much. It was dirty. The walls were oozing. The fridge and the drain stank. Completely different from the pictures. The check in was also terrible. The stuff was completely useless.
Abir (5/5): -
Xuyến (9/5): -
tal (7/5): - ממוקם נוח, עם צוות שדואג.. לא מבינים בכלל אנגלית, כך שקשה לתקשר, אך מאוד אדיבים. מקום יפה, אך לא היה נקי. הפח של הקודמים לא נזרק, המקלחת הייתה קצת מלוכלכת, והמצעים לא היו הכי נקיים.. אבל אכן תמורה למחיר
Phạm (10/5): -
Jørn (10/5): Exceptional -
Dey (5/5): Okayish - The Property is okayish, the only major problem is they don't accept Card Payment and the care taker of the property is an old guy and hardly understands english
Helen (8/5): Overall a great stay - Apartments are lovely, clean and spacious. Great location and easy check in Shower/bath leaked a lot but the cleaner was lovely and helped. Try and have the right money when you pay - I had to message to get my change (twice)
Cabrera (7/5): Good - accessibility to my place no breakfast, no receptionist except the security who assisted us
Djahida (10/5): Exceptional -
Mạnh (9/5): Superb - The rooom is good
Dylan (7/5): Good - Only one staff member on site who couldn’t speak English and couldn’t read Vietnamese. Google translator didn’t help since they couldn’t read
Dominic (5/5): Not worth the money, look elsewhere - The location was very good and the bed was comfortable. The security staff was drunk and acting strange when entering and leaving. The tv never worked and nobody came to fix this for us. The shower arrangement was poor and the floor is always soaking wet. The toilet gun is too powerful and painful and cannot be adjusted. No cleaning service during the stay. Overall very poor experience and not worth the money. Strongly suggest avoiding.
น้ำทิพย์ (7/5): Good - Overall a pleasant room and comfortable. The room is brightly lit, clean, a good size and the plants are real! I liked the locationand and found it quite at night on the 4th floor. Good WiFi and good communication. I switched off the fridge when i arrived as it was making a noise. I have informed them about it and recommend a new fridge.
Juliet (1/5): I'm sad and not pleased - I liked the location and everything I didnt like the customer care services, I spent 4 nights and no body came to clean my room even though I tried to contact the management no body picked,
Iulian (10/5): Exceptional -
Alvin (10/5): Exceptional -
Minni (10/5): Exceptional -
Iulian (9/5): Superb -
Lucy (10/5): Exceptional - Such a nice place! Clean, heaps of space, netflix all set up, great for a few days. Only downside is it being a little far away from the centre, but it wasn’t far to catch a grab in (or expensive)
Issam (5/5): Passable -
Dustin (10/5): Exceptional -
Russell (7/5): Nice apartment, shower sucks - Really nice place and the location is about 4km from Old Quarter. The bus runs very near and it's fast to get places even with the terrible traffic. Bed is very soft and space is nice. Shower hot water runs out very fast, so hope you like cold showers. Must space out showers for two people. Unexcusable for this price
Van (8/5): Very good -
Dustin (10/5): Exceptional -
Steven (6/5): Frustrating. Good apartments but not cleaned properly. - Modern apartment in good area. Good bed and good tv. not clean , stains everywhere, shower very scummy. Hot water only last 5 minutes. lacking utensils.
Josie (7/5): Good -
Javier (5/5): it’s alright - the bed is suuuuper comfortable the shower was not working well, people were screaming outside the door at 5-6am
Michael (1/5): Bad - Too many insect inside the room Too much noise from the company renting the office in the building
Jessica (10/5): Exceptional - Location is perfect, we have stayed in the old quarter previously but much preferred our stay here. Loads of delis and bars around the corner and inexpensive to get a taxi to other areas. The apartment itself is a nice size, there’s a good amount of hot water (we were able to take hot baths) Bed is comfy, ample storage Balcony door didn’t lock? Unsure if we were being stupid lol
Alan (10/5): Beautiful and quiet place to share. - Everything was clean and nice, the location it’s perfect for a quiet stay in the west side. The bed was comfy as all the facilities. The reception guy it’s the person from the parking lot of the building, he doesn’t speak English but he’s always smiling and giving his best. He’s the best! The shower haven’t curtain so the water licked in the floor.
Hilary (8/5): Great and good value - The room was spacious and well equipped. The bed was very comfortable and everywhere was spotlessly clean. The staff were friendly and attentive, but spoke very little English, so we communicated effectively, through Google Translate
Omurbek (8/5): Very good -
Manh (10/5): Exceptional -
Wynand (8/5): Very good -
Tzvi (5/5): Passable - Location is very convenient and beds were very comfortable. There was a flickering light that didn't turn off and the staff didn't understand anything we said so it was very frustrating
Jeane (10/5): Exceptional -
Nguyen (7/5): Good -
Pavel (7/5): Good - The apartment is conveniently located right in the heart of Quang An ward of Tay Ho district. There's many places around to eat and/or have a pint or two. The apartment is spacious and luminous thanks to the huge panoramic window. The aparentment overall could have been cleaner. Also somebody entered the unit at like 8 am when I was sleeping. These things are not critical but fixing them would mean a better quality of stay here.
Stuart (9/5): Superb -
Ericson (9/5): Superb -
Luu (9/5): Superb -
Tuomas (10/5): Great stay! - The apartment was perfect for our short stay to explore around the Westlake area. Even going to the centre is easy with affordable taxis as the area isn't too far off from the main attractions. Lots of international cuisine nearby and the staff was welcoming and pleasurable to deal with during our 2 separate stays!
Rani (10/5): Exceptional -
Hưng (8/5): Very good - The room is spacious, and the kitchen exudes elegance. The security is top-notch. Located near West Lake, it’s perfect for evening walk, which are absolutely delightful.
Matthew (6/5): It was okay but there wasn't any staff at the front desk and payment process was very strange - TV and Bed Bathroom, shower was loose
Luu (9/5): Superb -
Mark (8/5): I'll go back there when I return, however, I'll have something to say to that night garage manager. - The place was great. It was a self service apartment with housekeeping on request. Everything about it was spot on. The aircon was a rare treat in that if wasn't directly over the bed s on you could have it on comfortably at night. There was one garage night manager who took an exception to foreigners. He liked to abuse me and others - loudly abusing me and others in his own language. He should be sacked. The day garage manager (blue uniform) was the opposite. Friendly, helpful and happy. Otherwise the place was great.
Marcus55555 (7/5): The stay was fine although I expected something better based on the photos. - - Comfortable bed - Washing machine and kitchen - Hot water also at the sink - Too noisy, even though I was in the bedroom and had two doors closed, I could hear the staff discussing in the hallway as if they were in the room. - The hot water suddenly ran out on the second evening and I had to take a cold shower -You have to walk through the underground car park to get to the elevator for your apartment. 3rd floor view of the wall of the neighboring building.
Tanya (8/5): Very good - Very helpful free washing as soon as ihad problem it was solved I thought I booked different room
Jimmy (9/5): Beautiful well equipment studio in expat locality - Got the biggest room which is huge and it was perfect for our stay. Equipped kitchen so we could cook ourselves, which was a treat for a change. It’s a bit far from the city centre but area is well served with local pubs and restaurants. Grabs are easy to get.
Vladislav (9/5): Everything is great. No complaints. - Wonderful secluded place. The room has everything you need. There is a large refrigerator, a balcony, a wonderful bathroom and a very comfortable bed. The staff is a real treasure. Any questions are answered quickly and efficiently. The girl from the reception was very helpful when I forgot things at the hotel. The hotel is quiet. You can't hear any other guests or street noise. Everything is very clean. And most importantly the price. Best value for money I've ever had in my life. If I ever return to Hanoi, I will definitely stay here.
Nisha (9/5): Superb -
Maelie (1/5): Don’t go - Nothing The property was dirty there was literal pee on the toiletseat. Felt unsafe and generally horrible vibe there!
Harper (10/5): Exceptional - Very clean and the staff were very very helpful and friendly
Claire (7/5): Good -
Michael (1/5): If I could be bothered with refund process, I would. - Nothing to note. - No check in desk, check in with a local security guard in a basement car park who speaks little to no English - Exact cash required, almost wasn’t going to give change and no card machine available - Insects everywhere in the room, constantly killing mosquitoes & bugs in the crevices of the walls - Shower flooded the bathroom regardless of shower curtain - Blood on the sheets in multiple places