The Castle Hotel

Name: The Castle Hotel
Address: 104 Đường Nguyễn Văn Cừ, Hanoi, vn

Location: 104 Đường Nguyễn Văn Cừ, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Modern Amenities
Delicious Dining Options

To experience comfort and convenience in Hanoi, book your stay at The Castle Hotel now.

Important Information

This property will not accommodate hen, stag or similar parties.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Ironing service
Car hire
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Grocery deliveries
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Mobile app for room service
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Family Room

Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe King Room

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Twin Room

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Double Room

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, a minibar, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Triple Room

Offering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Shared toilet
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Bidet
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Johnny (10/5): Recommend ! - Hotel is a bridge away from the city centre, which I have chosen, because I like it more quiet. Very nice hotel and thanks to Ms. Thuy for being so helpful !
Liz (7/5): Nice enough! Cheap and cheerful if you want something basic. - Lovely reception staff. Clean and comfortable rooms. We didn’t really enjoy the breakfast section . The coffee was cold and there were little fruit flies around the food that wasn’t covered. It was on a main road and you can’t walk into main Old Quarter across the bridge . ( there were no walk ways for pedestrians to cross the bridge ) We had a use a Grab/taxi every time went out.
Sam (7/5): Fine for a couple of nights - Clean, spacious room. Good location within reasonable travelling distance from the airport and old town centre. Staff were helpful given their limited English and our inability to speak Vietnamese! Breakfast was not the best…quite limited in choice.
Thuong (10/5): Exceptional -
Shawn (9/5): Superb -
Tay (8/5): Very good -
Gaurav.goyal (7/5): Good -
Nguyen (10/5): Nice experience - Good hotel. Stayed here for 1 nights since close to my company. But surprisingly close to Old Quarter as well. Only take 5mins. Also has breakfast options for business traveler like me.
Gurung (10/5): Exceptional - The lady receptionist during the daytime Thuy and male receptionist at night Duc; were both really cooperative and helpful whenever we needed some assistance or information. Thuy even helped us rent the scooter with short notice and avoided the hassle of either leaving our passport or deposit. Duc was always there to greet us at night when we came from our scooter night stroll. The room cleaning lady ensured that our beds were always cleaned upon our return. Breakfast looked good even though we never got a chance to eat it due to our late night routine and other schedules. Overall the experience was excellent, zero complains :) Preferred payment method was cash (as in most of the places in Vietnam we realised) however card payment can be made if requested.
Shawn (1/5): Bad - Waiting too long for their Red Invoice and until now still haven't sent to my email. No respond on my request for Red Invoice
Theo (10/5): Exceptional - Clean hotel that is a short grab ride from the old quarter. There is also a pharmacy and supermarket just opposite
Jakkeyerocky (8/5): Very good -
Johnny (10/5): Exceptional - The best reception, thank you Thuy for your outstanding service !
Akshay (8/5): Very good -
Megane (1/5): DON’T EVER BOOK IT THEY STEAL IN THE ROOMS - THEY STOLE MY THINGS FROM MY ROOM THIEFS !!!!!! THEY STOLE ME !!!
Claire (7/5): Good -
Sarah (9/5): Superb -
Preeti (3/5): Terrible customer service at front desk, mediocre location, very clean hotel - The room was so clean and spacious. The facilities actually looked pretty new. Asian hotel rooms can be quite small, and I was surprised by how big the room was! Short story: The person working at the front desk was one of the worst customer service people I have EVER met (and I travel a lot). Longer story / more details: I had a tour at 5 pm, and when I checked into the hotel (at 3 pm), I showed her the location and asked when I should leave the hotel. She said it was a 5-to-10 minute drive, so I could come to the lobby at 4:45 pm and she would call me a taxi. I showed up at 4:30 pm just in case. She said she called a taxi... then I checked in 10 minutes later, and she forgot to call it. She called a taxi, and told me to walk across the street to pick it up. The taxi driver canceled, and she didn't call or text me, so I waited for another 15 minutes. I then went back to the hotel, and asked her to call another taxi. She claimed to call multiple taxi companies, and told me that "every taxi in Hanoi is booked." She said there was nothing she could do. At this point, I was ONE HOUR late for my scheduled tour. I texted the tour guide, who told me to download an app called Grab (the equivalent of Uber/ Lyft in Vietnam). I called myself a car and it came in 5 minutes. I ended up being 1.5 hours late for a tour, after calling my own taxi using an app. The front desk person claimed she "could do nothing" and was actively unhelpful. If hotel staff would like to contact me, I have a photo of this person. Her behavior was appalling and if this is how she regularly treats customers, she should be fired. Because of this front desk woman, I would not tell friends to stay at The Castle Hotel, even though the hotel itself was quite nice.
Praveen (1/5): Bad -
Roshan (7/5): Good -
Roshan (7/5): Good -
Werner (10/5): Perfect balance between price and quality! - This place is awesome to stay! It becomes more awesome when you compare the price with what the place offer to you in terms of quality and comfort! Such a nice place! Nothing to say.
Buyan-ulzii (10/5): Exceptional -
Viktor (10/5): Exceptional -
Naveen (7/5): Good - The person in counter Ms Ngyen was very helpful
Jargal (10/5): Exceptional - employee relations were excellent. thank you for always helping me
Sarah (7/5): Good -
顏 (9/5): Superb - Love you in Jesus Christ...... Duc,Dan l will pray for you. You are good...... Don't like evils but rejoices with the truth......
Asma (7/5): Good -
Antina (10/5): Exceptional -
Naomi (10/5): Would definitely stay here again, such a beautiful little hotel ♥️ - Classy and clean!
Jaafar (10/5): Exceptional -
Thi (7/5): Good - The hotel looks new. The room is clean One of 2 room has constant noise from some electrical devices. We were not able to stop it even though we remove the key to stop all the power. The noise was not too loud but annoying
Ajay (7/5): Good -
Claudiu (9/5): Superb -
Pratyusha (9/5): good stay. the staffs were really good. - The hotel was very neat, the architecture was also having good aesthetics. The only thing is there is quite a difference in room when it comes to family room and deluxe room.
Bysheim (4/5): terrible place dissapoined - no breakfast or possibility of being provided with any refreshments. The area was nearly impossible o find any amenities. impossible to cross the road. The hotel waned to charge me an extra 5% although I had already paid for my accommodation . I denied hem the right to charge me extra and was told that I could then only stay for wo night and not the three which I had paid for. Felt threatened. Asked if the reception could book me a taxi but they said I would have to pay them for this. Very unusual to pay a Hoel for booking a taxi. Altogether I would nit recommend this hotel to anyone. The room didn't even have a window. Is ha even legal??? see above
Paulo (10/5): Exceptional - Excellent room and location is close to the center
Milan (8/5): Very good -
Greab (8/5): Very good -
Joe_do (8/5): Should be 4 star hotel - Fantastic clean, bright, spacious room with excellent facilities. 4/5 star room in a 3 star hotel. The hotel is on is a very busy main road.