Kimpton Qiantan Shanghai by IHG

Name: Kimpton Qiantan Shanghai by IHG
Address: No.9, Lane 199 Qian Tan Avenue, Pudong District, Shanghai, cn

Location: No.9, Lane 199 Qian Tan Avenue, Pudong District, Shanghai, cn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Amenities and Services
Kimpton Qiantan Shanghai, an IHG Hotel offers a seasonal outdoor swimming pool, fitness centre, terrace, and restaurant. Enjoy the convenience of room service, a 24-hour front desk, and complimentary WiFi. Unwind with a drink at the bar and indulge in air-conditioned rooms with modern amenities.

Breathtaking Views and Comfort
Some rooms at Kimpton Qiantan Shanghai showcase stunning river views, while all rooms provide a cozy atmosphere with a coffee machine, minibar, and safety deposit box. Relax in a private bathroom with a refreshing shower, and enjoy entertainment on the TV.

Delightful Dining Options
Start your day with a delicious breakfast featuring continental, American, and Asian choices. Whether for business or leisure, Kimpton Qiantan Shanghai ensures a memorable stay with its diverse culinary offerings.

Book your stay at Kimpton Qiantan Shanghai, an IHG Hotel for a remarkable experience in Shanghai.

Important Information

Please note that the hotel elevator only lands on B2 parking lot area N. We apologize for any inconvenience it may cause.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Car hire
Non-smoking throughout
Concierge service
Heated pool
Infinity pool
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
24-hour security
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Free wired internet
Access to nearby outdoor pool
Beach umbrellas
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Wine release events
Reception hall
Exercise/lap pool
Garage
Swimming nearby
Rooftop garden

Rooms Available

Chez Chloe Suite

Guests will have a special experience as this suite features a pool with a view and a hot tub. The spacious suite offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential King Room with River View

This double room features a pool with a view and a hot tub. The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The double room provides a coffee machine, a wardrobe, a safe deposit box, a TV, as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
La Lumière Suite

This suite's special features are the pool with a view and the hot tub. The spacious suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential Twin Room with River View

This double room's standout features are the pool with a view and hot tub. The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The double room offers a coffee machine, a wardrobe, a safe deposit box, a TV, as well as city views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential Modern Twin Room

The unit offers 2 beds.

Max Occupancy: 1 (1 Adults)
Suite (Lujazui)

1 Twin Bed
2454-sq-foot room with river views

Layout - Separate sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 55-inch LCD TV with cable channels
Food & Drink - Espresso maker, free minibar items, electric kettle, and free bottled water
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Child-size slippers
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
Suite (La Petite)

1 Twin Bed
1163-sq-foot room with river views

Layout - Dining area and sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 55-inch LCD TV with cable channels
Food & Drink - Espresso maker, free minibar items, electric kettle, and free bottled water
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Child-size slippers
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
Suite (Chez Chloe)

1 Twin Bed
969-sq-foot room with city views

Layout - Dining area and sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 55-inch LCD TV with cable channels
Food & Drink - Espresso maker, free minibar items, electric kettle, and free bottled water
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Child-size slippers
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
Suite (La Lumire)

1 Twin Bed
1679-sq-foot room with river views

Layout - Separate sitting area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 55-inch LCD TV with cable channels
Food & Drink - Espresso maker, free minibar items, electric kettle, and free bottled water
Sleep - Memory foam bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Hardwood flooring in room
Need to Know - Housekeeping on request, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Espresso maker
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Window screens
- Electrical adapters/chargers
- Laptop-friendly workspace
- Child-size slippers
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Meal delivery service available
Essential Twin Room

The hot tub is a top feature of this twin room. The spacious twin room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The twin room offers a TV, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
Suite

Guests will have a special experience as this suite features a hot tub. The spacious suite offers air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The suite provides a TV, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential King Room

This double room's special features are the pool with a view and the hot tub. The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential River View King Bed Room

The pool with a view and hot tub are the standout features of this double room. The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential River View Twin Beds Room

This twin room features a pool with a view and a hot tub. The spacious twin room features air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The twin room offers a TV, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
La Petite Suite

This suite features a pool with a view and a hot tub. The spacious suite provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The suite offers a TV, a coffee machine, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential Room

This double room's standout features are the pool with a view and hot tub. The spacious double room offers air conditioning, a mini-bar, as well as a private bathroom boasting a bath and a shower. The double room provides a coffee machine, a wardrobe, a safe deposit box, a TV, as well as city views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser
Essential King Room

The pool with a view and hot tub are the standout features of this double room. The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a bath and a shower. The double room features a coffee machine, a wardrobe, a safe deposit box, a TV, as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Rooftop pool
- Infinity pool
- Heated pool
- Bottle of water
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Lockers
- Smoke alarm
- Key card access
- Hand sanitiser

Guest Reviews

abdulrahman (9/5): - New and clean hotel with great infinity pool Quite expensive and a bit far from downtown
Suzanne (10/5): - Excellent staff definitely went the extra mile The pool deck wasn’t open
Isabel (10/5): Great!! - The staffs were very helpful and the room was very nice :) Just a little far from downtown
Suzanne (9/5): - Beautiful hotel , great staff and fab cocktail hour on the 5th floor ! Location was 8 stops on the metro from downtown Shanghai
Tim (10/5): Voor herhaling vatbaar - Geweldig hotel, zeer goede service. Zwembad was top. Alles netjes voor elkaar. zwembadkapjes, maar dat is slechts wat ik niet gewend ben. Prima voor de rest.
瀬尾 (10/5): -
Bergljót (10/5): -
Fredrik (10/5): -
Christin (10/5): -
Roman (10/5): - Очень стильный отель. Номера уютные. Рядом отличный парк и зона с торговыми центрами
Cho Yan (10/5): - Had a great stay—trendy, pretty decor set a modern vibe. Staff were super helpful, accommodating every request. Breakfast had great variety and was delicious. The new surrounding area is comfy with tons of nearby restaurants. One minor issue: A mosquito in the room bit me a few times on my last night. Still highly recommend!
Yulia (10/5): Good facilities to use. The staff is very polite. We really enjoyed our staying! - Outside swimming pool has a nice view! The hotel room is equipped with modern furniture and functions. Late check-in 15:00.
Tudor (10/5): - Super nice luxurious rooms, nice location, great staff
Duangin (10/5): - ห้องพักกว้างสิ่งอำนวยความสะดวกครบ ราคาดี
Kristofer (9/5): -
Pascal (8/5): -
Terence (8/5): -
JINGWEN (10/5): - 施設が充実で、スタッフも親切で、おススメできるホテルです！
Butcher (10/5): - Incredible Hotel, comfiest beds I've ever stayed in. Excellent location and facilities, A grade experience
Bart (9/5): -
Tara (6/5): Wunderschönes, luxuriöses Hotel, aber der Aufenthalt wurde durch ein unprofessionelles Verhalten an der Rezeption beim C - Die Unterkunft ist wirklich wunderschön eingerichtet – sehr stilvoll, luxuriös und mit viel Liebe zum Detail dekoriert. Unser Zimmer war großzügig geschnitten, modern ausgestattet und hatte wirklich alles, was man braucht. Besonders beeindruckend war auch die schöne Aussicht vom Hotel. Ein großes Lob geht zudem an das Reinigungspersonal: sie waren sehr korrekt, aufmerksam und ausgesprochen freundlich. Auch das restliche Personal – insbesondere am Pool und der Portier – war stets zuvorkommend und sehr freundlich. Insgesamt ein sehr beeindruckendes Ambiente! Leider war unser Aufenthalt von mehreren negativen Erfahrungen geprägt. Bereits 2–3 Wochen vor unserer Anreise hatte ich über Booking.com eine Anfrage für einen früheren Check-in gestellt (da wir gegen 13 Uhr ankamen und das reguläre Check-in erst ab 16 Uhr möglich war). Da ich darauf nur eine unklare Antwort erhielt, habe ich Booking.com telefonisch kontaktiert. Auf meinen Wunsch hin nahm Booking.com daraufhin direkt Kontakt mit der Unterkunft auf. Bei unserer Ankunft wusste die Rezeption jedoch nichts von dieser Anfrage – ein sehr unprofessionelles Vorgehen. Als wir dann um 16 Uhr einchecken wollten, wurde uns ohne jede Erklärung mitgeteilt, dass unser Zimmer noch nicht bereit sei und wir weitere 1–2 Stunden warten müssten. Besonders enttäuschend war, dass eine Familie direkt nach uns problemlos einchecken konnte. Erst nach meiner deutlichen Beschwerde bekamen wir ein alternatives Zimmer – gleicher Größe, aber mit leicht anderer Ausstattung. Beim Check-in kam es zudem zu einer extrem unangenehmen Situation: Auf meine Nachfrage zur Zahlungsweise – da ich die erste Formulierung aufgrund der Sprachbarriere nicht verstanden hatte – wurde ich von der Rezeptionistin in einem absolut unangemessenen, aggressiven Ton angefahren („How do you want to pay?“). Als ich daraufhin „with credit card“ sagte und meine Karte hinhielt, riss sie mir diese auf schockierend respektlose Art direkt aus den Fingern. Ein solches Verhalten ist völlig inakzeptabel, besonders dann, wenn ein Gast lediglich um eine Wiederholung bittet. Schlussendlich ist es nicht nur die schöne Einrichtung, die ein 5-Sterne-Hotel ausmacht – es ist vor allem das Personal, das den entscheidenden Unterschied macht. Die Rezeption stellt dabei den ersten Eindruck dar und prägt maßgeblich das gesamte Gästeerlebnis. Genau an diesem Punkt hat Kimpton Qiantan Shanghai leider völlig versagt und unsere Erwartungen massiv enttäuscht.
Kui Ming Maximilian (10/5): 極之好的酒店！物超所值！ - 極之好的酒店！
Krzysztof (9/5): - Breakfests were delicious. Using airconditioning was complicated.
Gordon (10/5): - Amazing hotel , I will stay again when returning to Shanghai.
Henry (10/5): - Very modern and sleek looking hotel. Staff and service is nothing short of excellent
Mary (9/5): A delight to stay in this beautiful hotel. - Beautiful setting and gardens, hotel room and dining area very nice. The staff were especially lovely, friendly and helpful. Nothing!